Individual giving campaign officer jobs
Four Greens Community Trust is all about helping people and changing lives in the North of Plymouth. We are looking for an innovative and inspirational CEO to lead the team into even more new and exciting chapters in the story of our growth. You will be part of a dedicated, versatile and hardworking group of staff and volunteers and part of a community which cares for each other.
We are looking for somebody who has exceptional community leadership and communication skills, who has confidence in leading capital projects and working in partnership with health and wellbeing organisations. You will have proven experience in strategic leadership, income generation and organisational development.
The Trust is an Equal Opportunities employer and we will seek to ensure equality of treatment for all, regardless of sex, race, age, marital or civil partnership status, disability, religion or belief, sexual orientation, gender reassignment, pregnancy or maternity status.
For more information and an application form, please take a look at our recruitment pack.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Home-Start Epsom, Ewell and Banstead is a voluntary organisation committed to promoting the welfare of families and children. Our team of trained staff and volunteers provide regular emotional support and practical help to families in their own homes and in groups throughout the community.
While the majority of our funding has previously come from grants, we are excited to announce that we are recruiting for a part-time Community Fundraiser to help the charity diversify our funding sources and engage with the local community, individuals and businesses.
The right candidate will combine their enthusiasm about our purpose, their excellent networking and negotiation skills, and their local know-how to generate income from a range of sources across Epsom, Ewell, Banstead and North Mole Valley. Knowledge of Home-Start and similar experience would be advantageous.
This role requires good IT, evaluation and report writing abilities, excellent written and verbal communication skills, and the ability to handle confidential financial and other data.
We are a small but friendly team, and we’re looking forward to recruiting the right person for the role.
Use of a car (expenses paid) is necessary. A basic disclosure and barring (DBS) check will be required.
Home-Start Epsom, Ewell and Banstead's mission is to shape a community where all children have the best possible start in life.




Play a pivotal role in shaping the future of the magistracy — and through it, the health of the justice system.
We are seeking an inspiring leader to become the next Chief Executive of the Magistrates’ Association, the only independent voice of magistrates in England and Wales.
The MA is a Royal Charter charity with around 12,000 members. For more than a century we have championed magistrates, supported their development, and spoken truth to power on behalf of the magistracy and the wider justice system.
This is a unique opportunity to lead a small, committed team and a wide network of trustees and volunteers at a moment of real change. After years of decline, magistrate numbers are growing again and their role is expanding. Following a major programme of modernisation, the MA is stronger, more visible, and ready to build on this momentum.
As Chief Executive, you will:
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Provide strategic leadership, working closely with the Board of Trustees
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Be a visible and authoritative advocate with government, judiciary, Parliament and the media
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Oversee the delivery of services and support that matter to members
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Lead the growth of our membership, engaging new magistrates and re-connecting with those who have left
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Ensure strong financial and organisational management of the Association
We are looking for an experienced and credible leader with:
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A track record of strategic leadership and organisational development
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Strong financial and business acumen
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The ability to influence at the highest levels and act as a public spokesperson
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Experience of growing a membership body or comparable organisation
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A clear commitment to equality, diversity and inclusion
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Join the Brent Centre for Young People, where you’ll craft powerful stories that elevate our mission, spark fundraising, and shape our brand across digital and print channels. This is an exciting opportunity for a dynamic Communications & Marketing Officer to shape and deliver impactful communications, marketing, and engagement strategies that amplify the charity’s brand, strengthen stakeholder engagement, and advance its mission.
The Brent Centre for Young People
The Brent Centre for Young People (BCYP) is the leading mental health charity for young people in Northwest London, helping over 800 young people a year with a wide range of issues. We offer specialised treatment in the areas of depression, suicide prevention, self-harm, eating disorders, exam anxiety and more. Our approach is rooted in psychoanalytic psychotherapy. We aim to reach significantly more young people in the years ahead, drawing on our heritage that combines specialist treatment in-house and outreach into communities. The Brent Centre is also an important Research Centre on Adolescent Breakdown and Psychotherapy.
About the Role
BCYP is seeking a seasoned Communications and Marketing Officer who will design and implement a strategy to boost BCYP’s brand and support the efforts of clinicians. The candidate will also support the fundraising team through grassroots event management and the adoption of a small portfolio of donors. Some event and project management will be required, in particular supporting the delivery of seminars and training programmes, as well as community events.
The applicant will have excellent communication skills, be able to translate the stakeholders’ (Trustees/clinicians/donors/young people) needs and broadcast them to the community. They must have hands-on skills creating and designing digital, print, and social media and the confidence to put their signature on a strong communications and marketing strategy that will maximize external partnerships.
This is an excellent opportunity for a confident self-starter to bring their vision and expertise into play to shape the look and feel of BCYP’s image, and to coalesce BCYP’s services to offer a holistic experience for our community.
Applications close once post is filled
The client requests no contact from agencies or media sales.
Reports to: Senior Communications Manager
Direct reports: None
Location: Unit 7, Finsbury Business Centre, Clerkenwell, 40 Bowling Green Lane, London EC1R 0NE, hybrid.
Status: Maternity cover, initially for 10 months
Hours: Full-time
Salary: D1L: £32,254 - £35,560 (depending on skills, knowledge and experience), plus benefits. Includes 11% London Weighting which is based on one day a week in the office.
Role Summary
Our Communications Officer plays a key role in our central Communications team, working collaboratively with colleagues to create impactful messages which are consistent, clear and well-framed. Through this work, you’ll support thousands of people across three key work programmes – Behaviour Change, Culture Shift and Information and Advice. You’ll have a particular focus on supporting people to share their experiences by working empathetically to gather and develop a diverse range of compelling personal stories on alcohol and alcohol harm, and working with colleagues to bring them to life across our channels. You’ll also play a key role in supporting the Senior Communications Manager with messaging across emails, our website and other digital channels. You will have responsibility for wider tasks across the team, including monitoring inboxes, creating reports and supporting colleagues flexibly, particularly during busier campaign periods.
Key Tasks and Responsibilities
Please refer to the candidate pack for role and responsibilities of this post.
Important note: We monitor for use of AI in responses and will reject applications containing fully AI generated answers
We encourage applications from people who meet most, but not all, of our essential criteria. And we encourage applications from people who have been disabled by society, are from minoritised groups, have personal experience of alcohol harm or have experienced any other forms of societal discrimination.
Timeline
- Deadline for us to receive your application: Strictly 9am, Monday 22 September 2025. The online application form gives a date and time stamp to all applications.
- We will aim to get back to you by: 25 September 2025. All applicants will receive a response.
- Interviews: Monday 6 and Tuesday 7 October 2025 (please save the dates!)
We are Alcohol Change UK. We work for a society that is free from the harm caused by alcohol.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic children’s hospice charity to recruit their Supporter Engagement Manager.
The charity offers a flexible working environment, with hybrid working and an expectation to work from their Barnet, North London based office 3 days per week.
The Supporter Engagement Manager is responsible for acquisition campaigns including regular giving, direct mail appeals, online fundraising, legacy’s; retention campaigns including ongoing stewardship to increase supporter engagement. You will grow relationships with supporters and work closely with wider fundraising team to devise and execute creative and effective stewardship journeys.
Key Responsibilities:
· Management of the supporter segmentation and journeys in order to increase levels of engagement and stewardship.
· Manage a continuous cycle of testing new channels and developing acquisition and retention individual giving products, based on audience insight and sector trends.
· Effective line management, professional support and personal development of the two Supporter Engagement Officers.
· Monitor budgets, targets and KPI’s used to evaluate the effectiveness of activity and making recommendations to enhance future performance.
· Develop and grow the regular giving club exponentially.
· Develop and implement rich supporter journeys that help build lifelong engaged relationships with supporters.
· Develop the charity’s legacy programme including effective marketing activities.
· Brief internal stakeholders on Individual Giving campaigns to ensure effective finance, data, supporter care and communications processes are followed. Identify opportunities to cross-sell Individual Giving campaigns across all existing audiences.
Person Specification:
· Demonstrable experience of successfully managing high performing individual giving income.
· Proven experience of developing and delivering effective stewardship journeys for multiple audiences.
· Proven experience developing and evaluating acquisition or retention campaigns and activity across a variety of offline and digital channels.
· Exceptional interpersonal skills and able to inspire a wide range of stakeholders.
· Experience of databases and audience segmentation and use of data analytics.
To be considered for this position please apply with your CV as soon as possible, regrettably please note we may not be able to reply to each and every application.
We are committed to diverse and inclusive recruitment practises that ensure equal opportunity for everyone, regardless of race, sexual orientation, mental or physical disability, age or gender. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process.
We’re looking for a creative and enthusiastic communicator to help raise Creekside’s profile and connect with a growing, diverse audience. As a key member of our small team, you’ll lead on developing and delivering our communications strategy—bringing our mission to life across social media, our website, and other platforms.
This part-time role blends strategic thinking with hands-on content creation and delivery. You’ll craft engaging, informative content that showcases our work and impact, reaching local communities, schools, funders, partners, and supporters.
You’ll also support outreach activities and events, helping build strong relationships and partnerships that further our mission to inspire people to connect with the wonder of urban wildlife.
This is a part time role (15 hours per week) and flexible working arrangements will be considered and discussed at interview. There may be some evening and weekend commitments for which TOIL is given.
Full Time Salary: £30,000 per annum, pro rata. Other benefits include 22 days annual leave in addition to bank holidays and a Christmas closure period, and 3% employer pension contribution.
Inspiring people to connect with the wonder of urban wildlife.


Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Since becoming a charity focused solely on campaigning in 2019, Age UK London has adopted and implemented a new strategy. We have agreed campaign priorities; successfully changed policy at a London-wide and borough level; and adapted our finance, HR and IT systems to better support a campaigning charity.
The Board is looking for a new CEO to lead the charity through the next phase of its development, creating a new strategy to guide its campaigning work making London a better city for older people and to develop a sustainable income stream.
Reports to: the Board
Key duties and responsibilities
· In conjunction with the board, lead the creation of a new strategy for the charity and develop and implement appropriate business and financial plans, with clear objectives and outcomes and to operationalise the strategy, ensuring all activities are aligned to achieve the strategy.
· Develop and implement a new income generation strategy, including building relationships with funders, and strengthening and growing our individual giving programme to put the charity on the path to becoming financially self-sustaining.
· Work with the Campaigns Manager to continue the delivery of high quality campaigns to make London a better city for older people and position Age UK London; and ensure campaigns are grounded in evidence and the views and experiences of older Londoners.
- Ensure that the Charity maintains relationships with all appropriate external stakeholders so that our campaigns are successful and the voices of older Londoners are heard in decision making, and to oversee the delivery of our external communications plan.
- Have overall responsibility for the lawful and efficient operation of the Charity including overseeing our outsourced finance function, governance; regulatory reporting; legal and regulatory compliance; HR, premises, insurances, IT and all other operational matters.
- Maintain our relationships with local London Age UKs via our existing networks and regional structures.
- Ensure appropriate reporting to the board with necessary analysis, (risk/benefits/resources) clearly presented to allow the board to discharge its governance function.
- Line management of the Campaigns Manager and Marketing & Communications Officer.
Person specification
Experience
Essential
- Experience managing the operational and financial aspects of a small charity.
- Proven ability to build relationships with funders and secure grant income linked to campaigning activity.
- Practical senior level experience in campaigning to make sustainable change.
- Some experience of working directly with trustees is needed but this does not have to be as a CEO.
Desirable
- Experience acting as the “public face” of a campaigning organisation interfacing with the media, politicians and other stakeholders.
- Experience in the age sector.
Personal Qualities
- Strong analytical skills and commitment to evidence-based activity.
- Ability to lead and motivate teams that work together to produce clearly identified outcomes.
- Collaborative and committed to co-production, working in partnership with other members of the Age UK network and other older peoples’ organisations;
- Focussed on clear reporting, transparency and open, effective communication with the Board and with other internal and external stakeholders
The client requests no contact from agencies or media sales.
The Communications Manager is responsible for managing CASPA’s communications function and brand development. They will ensure CASPA’s mission and purpose is reflected in our brand and social media presence, and effectively engages members, funders and other stakeholders.
What you’ll do:
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Plan and deliver inspiring fundraising and advocacy campaigns.
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Manage CASPA’s brand, website, and social media channels.
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Create engaging content that champions autistic voices and showcases CASPA’s impact.
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Build relationships with media and external partners.
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Produce publications, newsletters, and press releases.
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Work with leadership to shape CASPA’s annual report and manage budgets
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Oversee CASPA’s volunteer Autistic Content Creators team
About you
We’re looking for:
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A communications all-rounder with creativity, drive, and a passion for advocacy.
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Experience in campaign management, digital comms, and content creation.
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Strong writing, storytelling, and brand management skills.
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A team player who thrives on making a difference.
You are also someone who shares our way of working:
Committed – We are committed to CASPA’s mission and our work.
Learning – We share knowledge, learn from others to grow our skills, and support others to grow.
Proactive – We take action, problem solve and “muck in” where needed.
Organised – We plan and manage our time, tasks and responsibilities.
Optimistic – We think positively, encourage fun, and promote autistic Pride.
We are an Equal Opportunity Employer and are committed to fostering a diverse and inclusive workplace where everyone feels valued and respected.
We are keen to attract those with lived experience of autism. We encourage applications from individuals of all backgrounds, including ethnicity, religion, gender identity, sexual orientation, age and disability.
The safety and welfare of our members is paramount, and this post will be subject to satisfactory references and a full DBS check.
Closing date for applications : Friday 3rd October 11.59 pm.
Interviews to take place: Thursday 9th October and Monday 13th October 2025.
We may close our recruitment campaign early based on application suitability and encourage you to apply as soon as possible.
If you do not want CASPA to retain your CV and personal information after the recruitment campaign closes, please let us know when you apply.
The client requests no contact from agencies or media sales.
The Vacancy
Islamic Relief Worldwide (IRW) is a faith-based humanitarian relief and development organisation working to save and transform the lives of some of the world’s most vulnerable people. Established in 1984, with an active presence in over 45 countries, we strive to make the world a better and fairer place for those affected by poverty, conflict and natural disasters. IRUK’s focus is strengthening effective funding, mobilising for change through advocacy and awareness-raising, and strengthening programme development and delivery. IRUK works with various partners and institutions, from governments, non-governmental organisations and local authorities to grassroots communities.
Islamic Relief UK (IRUK) is recruiting for the position of ‘Supporter Relations Assistant’ to be based from its Waterloo Office, London. This position is being offered on a fixed-term contract basis for 6 months. The organisation is currently operating to a hybrid working model.
To manage IRUK’s switchboard and phone enquiry system and to administer the entry of data on the fundraising database. This will include processing donations, updating supporter details, maintaining supporter records, and ensuring that information held is accurate, appropriate and up to date.
The successful candidate must have:
- Demonstrable experience in a similar role
- Experience of using databases
- Excellent customer service experience
- Experience of working with sensitive information
- Experience of and passion for, delivering excellent supporter care
- Good levels of computer skills with experience of working with databases and competent in Microsoft Office applications such as Word and Excel.
- Fast and accurate data entry skills
- Good standard of numeracy
- Proven administrative skills
- Excellent communication skills by phone, email, and post
- Experience of delivering timely and accurate responses
- Experience of multi-tasking and effectively prioritising workload. Ability to work in a methodical manner with attention to detail
- Must be a team player as well as being able to work on own initiative
- Strong empathy for the aims and work of Islamic Relief
- Knowledge of Data Protection Act/GDPR
For more information, please click on the Documents tab above to view the full Job Description.
If you are talented, reliable, service-minded, resilient and a highly motivated professional looking for a meaningful career, with a strong commitment to IRW’s mission and values of sincerity, excellence, compassion, social justice and custodianship, please apply by completing our online application form.
For more information on the excellent company benefits we offer our employees, please visit our website.
PLEASE NOTE: Interviews are expected to take place on an ongoing basis until a suitable appointment is made. We therefore may close the advert sooner than the advertised date.
Pre-employment Checks:
Any employment with Islamic Relief will be subject to the following checks:
- screening clearance
- proof of eligibility to live and work within the UK
- receipt of satisfactory references
Please note, for UK-based roles, we are only able to accept applications from candidates who are eligible to work in the UK. We are unable to progress applications which would require sponsorship.
Our values and commitment to safeguarding
IRW is committed to preventing any type of unwanted behaviour at work including sexual harassment, exploitation and abuse, lack of integrity and financial misconduct; and committed to promoting the welfare of children, young people, adults and beneficiaries with whom IRW engages. IRW expects all staff and volunteers to share this commitment through our code of conduct. We place a high priority on ensuring that only those who share and demonstrate our values are recruited to work for us.
The post holder will undertake the appropriate level of training and is responsible for ensuring that they understand and work within the safeguarding policies of the organisation.
All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records checks. IRW also participates in the Inter Agency Misconduct Disclosure Scheme.
In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment.
By submitting an application, the job applicant confirms their understanding of these recruitment procedures.
Islamic Relief is an equal opportunities employer
The client requests no contact from agencies or media sales.
We’re looking for a creative and results driven fundraiser to lead the growth of our individual donor and supporter base while delivering outstanding supporter experiences. You’ll play a central role in our fundraising efforts: leading multi-channel campaigns, strengthening donor relationships, and shaping the future of our Individual Giving strategy.
This is an exciting opportunity to take ownership of a key fundraising programme with scope to innovate and grow. If you have proven experience running successful donor acquisition campaigns, strong project management and analytical skills, and a passion for breast cancer prevention, we’d love to hear from you!
Why join us?
- To be part of a fantastic supportive team.
- Work for an organisation that values a positive and inclusive culture.
- Fully remote working.
- Competitive salary of £31,171 – £37,340 PA (depending on experience)
- 29.5 Days Annual Leave Plus Bank Holidays.
- Option for full time colleagues to compress hours and work a 9 day fortnight.
- Healthcare cover and employee assistance programme.
- Enhanced Sickness, Maternity and Paternity pay.
- Great supportive culture with generous professional training and development programmes.
- For full details see our recruitment pack
We are a national breast cancer charity focussed entirely on breast cancer prevention: We fund scientific research into environmental and chemic

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Director of Fundraising & Partnerships
Location: Hybrid flexible working,
Winchester based office (expectation 1 day per week)
Salary: £60,000–£70,000
At the British Liver Trust, we are fighting to improve liver health for everyone. Liver disease and liver cancer are a public health crisis, yet too often overlooked. We raise awareness, provide vital information and support, campaign for earlier diagnosis, and give a voice to those affected.
We are looking for a dynamic and strategic Director of Fundraising & Partnerships to join our Senior Management Team and lead our ambitious plans to grow income and impact. This pivotal role will shape and deliver our fundraising strategy, diversify income streams, and build long-term relationships with major donors, corporate partners, trusts, and foundations.
Having merged with the Children’s Liver Disease Foundation in 2024, we are here for everyone, from tiny babies to adults, diagnosed with a liver condition. We are preparing to launch an exciting rebrand and a new name, Liver UK, in 2026. This is an incredible opportunity for the new Director of Fundraising and Partnerships to engage supporters of both charities in our new strategy and shared mission.
What You’ll Do:
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Lead a multi-year fundraising and partnerships strategy across trusts, foundations, major donors, corporates, legacies, individuals, community, and digital channels.
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Personally cultivate and manage high-value supporters and corporate partners.
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Drive innovation using the latest fundraising tools, technology, and analytics to embed a data-driven approach across the team.
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Lead, motivate, and develop a high-performing fundraising team.
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Provide strategic insight and reporting to the CEO, SMT, and Trustees.
What We’re Looking For:
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Proven senior-level fundraising experience with multi-stream, high-value income growth.
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Someone who can represent the charity as a trusted ambassador, building strong and lasting relationships with trustees, donors, corporate partners and other key stakeholders, while using their networking skills to confidently promote our work and open up new opportunities.
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Experience maximising the benefits of CRM systems, analytics, and emerging technologies to drive data-led fundraising decisions.
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Inspirational leader, collaborative team player, and strategic thinker.
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Someone who enjoys working collaboratively with Trustees to connect with new supporters and partners, inspiring them to get involved and champion our mission.
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Enthusiasm for our mission to improve liver health, combined with a commitment to working in line with the Trust’s values.
Why Join Us?
With a new strategy (2026-2032) and a rebrand launching in 2026, this is a fantastic time to join us. This is a high-profile leadership role with the opportunity to shape the future of fundraising at a mission-driven charity.
We are at a pivotal point for liver disease, with the Government’s 10-year health plan and the support of senior policymakers, we have a once in a generation opportunity to drive and create real change for liver health.
As an employer, we are proud to offer:
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Flexible and hybrid working to support your work-life balance
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A supportive and friendly culture where your wellbeing matters
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Opportunities for personal and professional development, including access to training programmes, support for professional memberships, and chances to represent the Trust at external events and conferences
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Regular supervision and Personal Development Plans that focus on your work goals, alongside opportunities to collaborate across teams
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The opportunity to play a leading role in a major project to modernise our CRM system within the next two years, ensuring our fundraising and supporter care systems are fit for the future
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The chance to lead and inspire, while making a tangible difference to people’s lives every day
Closing Date:
17 October 2025 - applications will be reviewed, and interviews may be conducted, as they are received.
The client requests no contact from agencies or media sales.
We are looking for a warm, flexible and highly motivated fundraiser to work across all areas of our fundraising, from securing income from trusts and foundations and corporate partners to staying on top of our individual giving.
You’ll benefit from regular mentoring sessions with an external fundraising consultant and be able to foster close relationships with our board of trustees and other key stakeholders.
BYO has a very small core team, which you’ll be part of, and a large number of freelancers and external staff that join for programmes, events and performances. Our registered office is at the London Coliseum but day-to-day, when our big
programmes aren’t running, we work remotely.
You’ll find yourself inputting across the organisation – for an inquisitive and proactive person there are plenty of opportunities to take on more responsibility as we grow. Here at BYO we actively support professional development and are very open to flexible working.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
We are looking for an enthusiastic and proactive individual to join our Individual Giving team to support on our Challenge Events and Individual Giving campaigns. Experience within fundraising is desired but not essential. They will be joining a small team working in a dynamic and fast paced environment. They will need to ensure supporters receive exemplary stewardship and support the planning of stewardship events. As a first point of contact for supporters, they will need to think on their feet, have excellent communication skills and strong organisational skills to manage multiple tasks and deadlines. They will work collaboratively with other teams and external partners to deliver on set KPIs.
Interviews will take place on 29th September 2025.
First stage interviews will be held w/c 29th September, and successful applications will be notified before the advert closes.
Deliver high quality cricket programmes that will empower young people facing inequality to make positive choices, improve their health and wellbeing

Job title: Senior Supporter Engagement Officer
Responsible to: Fundraising Operations Manager
Salary: £30,900 FTE pro rata (£20,085 actual)
Hours of work: Part time (0.65FTE/22.75 hours per week). Exact days/times to be agreed upon appointment. We consider flexible working requests
Annual leave: 30 days with 8 additional Bank Holidays pro rata
Location: Remote - location is flexible with option to be home based anywhere in the UK. Hybrid/office based also available (head office is in Bristol)
Closing date: 15th September - midday
About Action for ME
Action for ME is the only charity in the UK providing support, including healthcare, to people of all ages affected by ME. The charity was founded by Sue Finlay in 1987 and since then has been taking holistic approach so we can make an impact on multiple fronts - from amplifying the voices of people affected by ME in Government and leading on breakthrough research, to providing "lifeline" support and unique healthcare services on a daily basis.
Myalgic Encephalomyelitis (ME), sometimes referred to and diagnosed as Chronic Fatigue Syndrome (CFS), is a chronic, fluctuating disease, causing symptoms such as post-exertional malaise (PEM), sleep problems, problems with thinking and memory (brain fog), pain and crushing fatigue. There are an estimated 1.3 million people living with ME or ME-like symptoms, including PEM, in the UK alone.
Even in its so-called mildest form, ME can have a significant impact on an individual’s life, and not just on their health. A lack of understanding and awareness about ME means patients can experience disbelief, and even discrimination, from friends, family, health and social care professionals, employers and teachers.
For the first time there is an increased awareness of post viral illness because of the Covid -19 pandemic. After decades of neglect this offers Action for ME an opportunity to accelerate our work for people with ME in a way we have never been able to do before. The intent of everything we do is to pursue positive impact for the lives, rights, and futures of people affected by ME.
Job purpose
This role will deliver an exceptional supporter experience to our donors, building and maintaining strong relationships with our supporters. Working closely with other members of the fundraising and communications teams, you will deliver our supporter journey, maintain regular communication with donors and be an integral part of our fundraising campaigns and appeals.
Key duties
- Work with the Fundraising Operations Manager to deliver our supporter journey, engaging current and prospective donors with our work and giving them an excellent experience of supporting Action for ME.
- Be responsible for creating the methods that ensure each supporter relationship is maximised, increasing retention rates for a growing supporter base. As such you will be required to engage with supporters so that they feel valued, and relationships can be developed further for the benefit of the charity.
- Lead on thanking donors, including making phone calls to donors as part of stewardship.
- Work closely with the Fundraising Operations Manager and the team to support the growth of income streams, including but not limited to, individual giving, Gift Aid, legacies, trading, community fundraising and membership.
- Work with the communications team on the delivery of digital communications, including social media and e-communications for a diverse range of audiences.
- Play a key role in fundraising appeals and campaigns including our yearly Big Give Christmas Challenge, Summer Appeal, Thanking Campaign and any other fundraising initiative or project as directed by the Fundraising Operations Manager or Director of Fundraising.
- Ensure excellent supporter care and maintenance of accurate database records.
- Create inspiring donor communications, including stories and impact from our wider work (support & healthcare services, research and policy work)
- Work closely with the Philanthropy Manager to identify potential major donors.
- Develop innovative and creative ways of widening our supporter base and increasing donations.
Other duties
- To attend and contribute constructively to team meetings and other meetings as required.
- Supervise fundraising volunteers as required.
- Occasional attendance at fundraising events.
- To positively promote the work and activities of Action for ME at all times.
- To contribute to the team’s overall strategy, ongoing workplan and annual planning.
- To undertake any other reasonable activity in line with the responsibilities of the post as requested by the Fundraising Operations Manager, Director of Fundraising or the Chief Executive.
- Act as an advocate for the Charity and its work.
Person specification
Experience and knowledge
- Minimum 2 years previous fundraising experience
- Demonstrable skills in stewarding supporters and donors.
- Experience using Microsoft Excel for work, including basic excel functions, basic formulas and list tools.
- Experience of using a CRM database, preferably Raiser’s Edge
- Proven experience of effective donor stewardship approaches
Skills and Behaviours
- Excellent written and verbal communication skills including creating engaging donor communications
- Ability to work methodically, managing and prioritising a varied workload.
- Ability to use own initiative, work independently and to work well in a remote team.
- An understanding of data protection including UK GDPR related to fundraising
- An understanding of ME, the impact on people affected by it and associated current political, health, policy and social issues (desirable).
Attitudes and values
- Enthusiasm
- Integrity
- Resilient
Key competencies
- Effective communicator
- Results driven
- Attention to detail
Our mission is to improve the lives of people affected by ME. Better meeting their needs today while taking action to secure change for tomorrow.
The client requests no contact from agencies or media sales.