Individual giving jobs
Join Our Team!
We have an exciting opportunity to join us as our IBD Project Manager. You will lead and coordinate the redesign and relaunch of the IBD UK Alliance programme, to improve the quality and standards of health services for people affected by Crohn's and Colitis across the UK.
You'll be working closely with the Director of Services & Evidence and Head of Health Services to support the charity's leadership of the IBD UK Alliance.
Download our recruitment pack from our website containing full details of the job description and person specification.
About you
You will need to have:
- Experience of developing and delivering successful health service quality improvement projects and programmes.
- Knowledge and experience of working in UK health services or a health or medical charity.
- Experience of successful development of operational performance metrics, strategies and objectives.
- Evidence of establishing and maintaining effective relationships with external stakeholders, including senior clinicians and NHS business managers.
Benefits:
- 25 days annual leave plus bank holidays, increasing by one day per year up to 30 days
- Salary Sacrifice Pension scheme
- Flexible working options
- Enhanced maternity, adoption and paternity pay
- 24/7 Employee Assistance Programme
- Wellbeing programme
- Interest free loan for season tickets
- Cycle to work scheme
- Free parking and secure bike locks
- Training and development financial support and/or study leave
- Performance review and development scheme
Our location
We are based in Hatfield, Hertfordshire, so we are easily accessible by road and rail. In this role there is plenty of scope for working from home, although there will be occasions when you will need to attend 2 directorate days and conferences/events. In addition, the charity meets four times a year at the office in Hatfield for its 'All Staff Together' days, at which attendance is mandatory.
Please submit a CV and supporting statement outlining why you’d like to apply, how you fulfil the person specification, and what you feel you will bring to the role, so you’ll need to refer to the Recruitment Pack.
Closing date: Monday 22 September, 9am
Please note: no applications will move forward within the recruiting process without a supporting statement.
We break taboos, drive pioneering research, bring people together & campaign to improve lives. We are leading the fight against Crohn's & Colitis
The client requests no contact from agencies or media sales.
About Finance at Hope into Action
The finance function of Hope into Action is small team comprising the Finance Manager, the Finance Administrators (job-share) and a volunteer reporting to the Head of Operations. It is largely paperless and supports our 44 staff with accounts payable and receivable functions. It works in conjunction with the other departments to deliver timely, accurate and strategic financial information for both the Executive Team and the Board of Trustees.
About the role
The Finance Manager is a key role in enabling Hope into Action fulfil its vision of every church lovingly making a home for those experiencing homelessness.
The role is broad ranging; from managing the Finance Administrators, supporting their work when needed and also producing the monthly management accounts within our target of 10 working days from the month end.
In addition, you will support the year end work by producing the schedules required by auditors, take a lead in the annual budgeting process, produce the biannual investor statements and compile the Gift Aid returns.
You will be expected to meet regularly with budget holders to help them achieve their targets and/or devise a plan to bring them back on track.
About you
We are looking for a self-motivated person with a passion for our work, tenants, staff, churches and mission. You will be adaptable and equally comfortable with bank reconciliations as writing a commentary on the management accounts. We employ people of hope where humility, a genuine desire to love and serve others, and strength of character are as important as any job description. This is reflected in our six core values: strength, hope, action, love, open ears (listening) and mutuality, or “Shalom” as we sometimes call them.
You will have a track record of finance experience but also be relatable; able to support staff with little or no financial experience. You should have a passion for the homeless, churches and our vision & values.
We value diversity and recognise that a diverse team will help us raise our performance in empowering those we serve. We are interested in your individual skills, strengths, knowledge and experience.
About us
We believe that everyone has the right to a home and churches have the power to meet the tragedy of homelessness in their community.
Starting 15 years ago, we have grown into a mature organisation working with over 100 churches running 126 homes for over 400 tenants.
We have won numerous awards both secular and Christian including from the Guardian newspaper, Homeless Link and Centre for Social Justice.
We provide not just shelter and housing know-how, but also the friendship of a church, we are passionate about harnessing the social, financial and spiritual power of churches to enact real change both in them and our tenants.
Our first home had a real heart for men coming out of prison. Homes are now available for a wide range of people experiencing homelessness: people in recovery from addiction, people sleeping rough, women and children fleeing domestic violence, people coming out of rehab, former prostitutes, refugees, those suffering mental health issues and survivors of human trafficking.
Roughly, 50% of our homes are in our ‘line-managed cities’ (Peterborough, Norwich, Nottingham, Cambridge), the other 50% are found across a further 30+ towns which we franchise into.
We encourage others to replicate our model through franchising. The tragedy of homelessness is in every community. Our vision is for every church to lovingly provide the homeless with a home.
Working at Hope into Action can be incredibly rewarding. We offer the opportunity to work in a supportive and flexible environment.
The client requests no contact from agencies or media sales.
Job summary
As Grants and Impact Manager you will be stewarding high-profile Trust and Foundation donors, researching new prospects, and writing compelling applications using detailed case studies compiled by the team. You will also coordinate the development of a new Monitoring, Evaluation, and Learning (MEL) programme, strengthening our ability to measure, understand, and communicate the impact of our work. A key part of this will be focusing on evidencing and enhancing the positive change created by Caring in Bristol, ensuring that funders and stakeholders can clearly see the difference their support makes.
Who we are
Caring in Bristol’s mission is to unite our city against homelessness. We work in innovative ways with people experiencing housing insecurity to help them navigate the barriers they face. We engage with the public and community partners to bring about lasting change in Bristol and beyond.
Our services aim to reach people where they are, targeting under-served communities and proactively designing our services to be accessible and inclusive. We maximise our impact through committed and creative outreach to key groups who would not otherwise receive support.
About the role
As our Grants and Impact Manager, you will play a pivotal role in sustaining and growing Caring in Bristol’s income from Trusts, Foundations and statutory grants, by acquiring and managing high-value funder relationships. Alongside this, you will take the lead in developing and embedding a clear, organisation-wide Monitoring, Evaluation, and Learning (MEL) programme. This new focus will enable us to set measurable goals, track progress, and capture the real-world impact of our work - ensuring we can tell a compelling, evidence-based story to funders, partners, and the wider community.
You will identify and lead the creation of high-quality trust and foundation applications and proposals, working closely with the Head of Trusts and Foundations, and take responsibility for a portfolio of funders, building strong, long-term relationships, improving funder satisfaction and securing continued or increased investment in our mission.
Beyond managing relationships, you will help transform the way we demonstrate impact. By collaborating with service delivery staff to develop our impact monitoring practices you will ensure we can report back to funders with clarity, consistency, and confidence - showing exactly how their support translates into tangible outcomes for people experiencing or at risk of homelessness in Bristol.
You will also be instrumental in delivering a best-practice funder engagement programme, finding innovative ways to create value for funders through tailored reports, webinars, site visits, and other forms of involvement. Acting as an ambassador for Caring in Bristol, you will represent us to funders and stakeholders with credibility and passion, using your insight to strengthen our reputation and influence.
Finally, you will act as a voice of the funder within the charity, ensuring their perspective shapes our project design, monitoring, and communications. Working collaboratively with colleagues across service delivery, income generation, and finance, you will help embed practices that not only improve funder relationships today but also make Caring in Bristol more strategically and sustainably fundable for the future.
The client requests no contact from agencies or media sales.
Circa £66,000 per annum
Fixed Term – 3 months from start of October 2025
Part home / part office (London) based
UNICEF ensures more of the world’s children are vaccinated, educated and protected than any other organisation. We have done more to influence laws and policies to help protect children than anyone else. We get things done. And we’re not going to stop until the world is a safe place for all our children.
This is a great opportunity to join the UK Committee for UNICEF (UNICEF UK) on a three-month contract as our interim Head of Marketing Delivery.
The Marketing Team comprises of a diverse range of marketing skills, with special emphasis on digital, working in cross-disciplinary teams to deliver against a wide range of objectives. We engage supporters at every stage of their relationship with UUK, from initial brand awareness through to leaving a gift in a will.
As the Head of Marketing Delivery, you will lead a large team of marketers responsible for delivering multi-channel, supporter-centric campaigns that engage supporters across all products and stages within the marketing funnel.
You will lead the development of a positive, inclusive team culture in line with Our Shared Commitment. You will be responsible for people management and supporting the development of these marketers. You will work closely with the other Heads of Marketing to ensure our strategic objectives are achieved sustainably, with the wellbeing and productivity of the team at its heart.
To achieve this, you will have a track record of successfully managing a large team, including oversight of training, development, recruitment and managing performance. You will have extensive digital marketing experience in a dynamic, fast-paced environment, and be able to build the team’s skills and capabilities to make the most of emerging opportunities.
Please only apply if you are available to start from the beginning of October.
Act now and visit the website via the apply button to apply online.
Closing date: 5pm, Thursday 11 September 2025.
Interview date: Week commencing Monday 22 September 2025 via video conferencing (MS Teams).
In return, we offer:
· excellent pay and benefits (including flexible working, generous annual leave and pension, big brand discounts and wellbeing tools)
· outstanding training and learning opportunities and the support to flourish in your role
· impressive open plan office space and facilities on the Queen Elizabeth Olympic Park
· an open culture and workplace with colleagues who share our values, enjoy their work and are motivated to do their utmost for children.
· the opportunity to work in a leading children’s organisation making a difference to children around the world
Our application process: We use a system called "Applied" that anonymises your responses and focuses on your actual skills that are relevant to this role. This benefits you by giving you a greater chance of expressing your skills in this objective selection process.
We are gradually moving back to our offices on the Queen Elizabeth Olympic Park in Stratford, East London and we anticipate most colleagues will work one or two days a week in the office and the rest of the time from home. We will happily discuss other flexible options to suit your circumstances.
We particularly welcome applications from black, Asian and minority ethnic candidates, LGBTQ+ candidates, disabled candidates, and from men, because we would like to increase the representation of these groups at this level at UNICEF UK. We want to do this because we know greater diversity will lead to even greater results for children.
UNICEF UK promotes equality, diversity and inclusion in our workplace. We make employment decisions by matching business needs with skills and experience of candidates, irrespective of age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation.
We welcome a conversation about your flexible working requirements, personal growth, and promoting a workplace where you can be yourself and achieve success based only on your merit.
The successful candidate will be required to apply for a criminal records check. A criminal record will not necessarily bar you from working with us. This will depend on the nature of the role and the circumstances of your offences.
We only accept online applications as this saves us money, making more funds available for us to help ensure children’s rights.
If you require support in completing the online form or an application form in an alternative format, please contact the Supporter Care line during office hours.
If you do not hear from us within 14 days of the closing date, please assume your application has been unsuccessful on this occasion. Please note that we only provide feedback to shortlisted candidates.
Registered Charity Nos. 1072612 (England and Wales) SC043677 (Scotland)
The UK Committee for UNICEF (UNICEF UK), a charity funded by supporters, raising funds for UNICEF’s work for children.



About the role:
Milton House is a 15-bed mixed-gender accommodation service in Islington, supporting adults facing multiple and complex challenges. With a small and dedicated staff team, we provide tailored casework to residents whose needs may include mental or physical health issues, substance use, histories of offending, or support with living skills and wider aspirations. Our aim is to create a safe, welcoming and well-managed environment where people can build stability and take positive steps towards independent living.
You'll play a vital role in ensuring the smooth running of the service, balancing housing management responsibilities with maintaining the highest standards of cleanliness. Each day you will carry out a thorough clean of the building, including communal areas, bathrooms and offices, helping to create a space where residents and staff feel respected and supported. You will also act as the first point of contact for residents, visitors and contractors, support stock control, uphold health and safety compliance, and assist with practical housing management. Alongside this, you will contribute to the wraparound support we provide, helping residents to keep appointments, manage their budgets and develop the skills they need for greater independence.
This is a role where the impact of your work will be felt immediately, not only in the running of Milton House but also in the daily lives of the people we support. At SHP, we believe in investing in our staff, offering genuine opportunities for progression and growth. By joining our team, you will be part of an organisation that is committed to transforming lives across London, while also developing your own career in a supportive and forward-looking environment.
The working rota for this role is Monday - Friday.
About you:
- Have strong customer service skills.
- Have a genuine interest for working with people with multiple disadvantages.
- Are reflective and can respond positively to challenges.
- Adaptive work approach to fit around the various needs of the people we work with.
- A basic understanding of basic repairs and maintenance.
- Have a flexible and resilient approach to their work.
- Is creative and innovative in the way they think and equally apply those qualities to their working practices.
- Are thorough and detail orientated.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date: Sunday 14th September at midnight
Interview date: Monday 22nd and Tuesday 23rd September online via Microsoft Teams
This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.
Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted or progressed.
Preventing homelessness, transforming lives.




The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Haven House Children’s Hospice cares for children and young people who have life-limiting or life-threatening conditions across North and East London, West Essex and East Herts. Our mission is to provide the highest quality palliative and holistic care services to children and their families in our local communities.
Since the hospice opened its doors in 2003, it has gone from strength to strength both in terms of the care we provide to children and their families as well as the close bonds we have developed and nurtured with individuals and organisations who are inspired by our work.
This role sits within the High Value partnerships team, working within the Corporate fundraising team, and alongside Philanthropy, Trusts and Grants, and Special Events. It reports into the Assistant Director of IGM/ Head of High Value Partnerships.
The team pride themselves on their fantastic partnerships and results, and it’s a great time to join as they are currently developing a high value strategy, to underpin the organisation wide strategy and the overall IGM strategy.
At Haven House the focus within the Income Generation and Marketing Team is to put the supporter and donor at the centre of everything we do, ensuring they feel inspired by our work and the children and families we support; engaged and committed to our cause and ultimately make a commitment to do something amazing.
We’re looking for an individual who is has the experience, confidence and skills to win new corporate partnerships and manage our current relationships with existing partners to a high standard.
We want someone to join us who loves being part of a hardworking and collaborative team and who is willing to try new things, bring fresh ideas and who has the energy and personal drive to execute them.
If this role sounds right for you and you have the right skills and experience, please download the job description and apply.
As an employee you will be entitled to the following range of benefits:
· Hybrid office/home based arrangement
· 27 days' annual leave (pro rata)
· Pension scheme (company matches contribution up to 7%)
· Free onsite parking
· Employee Assistance Programme
· Eye care voucher scheme
· Cycle to work scheme
· Life cover (if eligible)
We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff to share this commitment. Employment is subject to receipt of satisfactory references and an enhanced DBS check.
Interview date: w/c 22 September 2025
We care for seriously ill babies and children in our hospice and at home.




The client requests no contact from agencies or media sales.
As the Alumni Engagement and Philanthropy Executive for the Business School at Imperial, you’ll play a key role in strengthening lifelong connections with students and alumni, as well as increasing regular giving participation and inspiring philanthropic support for the School’s future.
If you're excited by the idea of working with inspiring people, contributing to meaningful fundraising efforts that tackle global challenges and connecting with alumni who are driving change in their industries: this is the role for you!
What you would be doing
Following the launch of Imperial’s Science for Humanity strategy, we’re preparing to launch a comprehensive fundraising and alumni engagement campaign to bring this to life.
In this role, a key focus will be on increasing regular giving participation, strengthening the fundraising pipeline, and supporting fundraising campaigns. You will also design and deliver engaging programmes for alumni, volunteers and donors, and drive initiatives that strengthen recent graduate engagement, contributing to global ranking success.
Working closely with colleagues across the university, you’ll help shape strategy, improve processes and champion the power of alumni engagement across Imperial.
What we are looking for
We’re looking for a proactive and collaborative individual with a passion for alumni engagement, with working knowledge of how this can create philanthropic support.
You’ll bring:
· Experience in alumni engagement, student engagement or volunteer management, ideally within a university or non-profit setting
· A strong track record in fundraising, including digital campaigns and compelling donor communications
· Strong relationship-building skills with internal and external stakeholders
· Strategic thinking and project management experience, with a methodical and organised approach
· Confidence working with data and CRM systems to track engagement and demonstrate impact
· A team-focused mindset and the ability to work effectively across departments
What we can offer you
This is an exciting time to join Imperial as we prepare to launch a major 10-year fundraising and alumni engagement campaign to deliver Imperial’s Science for Humanity strategy.
This is a fantastic opportunity to join a collaborative and purpose-driven team in a role with a diverse portfolio, where your work will directly contribute to increasing alumni and donor engagement, strengthening our community.
· Grow and develop at a world-leading institution, committed to using science and business for the benefit of society
· Benefit from a sector-leading salary and remuneration package (including 41 days’ annual leave and generous pension schemes).
· Access to a range of workplace benefits including a flexible working policy from day one, generous family leave packages, on-site leisure facilities and cycle-to-work scheme.
· Interest-free season ticket loan schemes for travel.
· Be part of a diverse, inclusive and collaborative work culture with various staff networks and resources to support your personal and professional wellbeing.
Further information
This is a full-time, open-ended role, that is hybrid based at South Kensington but with regular travel to the White City Campus.
Closing date: 22 September 2025
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for female support workers within our South Manchester mental health service in Fallowfield. Supporting adult females who have enduring mental health diagnosis. The service provides 24 hour support which includes a waking night team.
We are seeking a motivated, enthusiastic, inclusive, organised and caring individual with the right qualities, to support people to achieve to greater independence. With the aim to work intensely with women to achieve move on using the trauma informed care, recovery and person centred practices. You will ensure a high standard of quality of life for the people supported working in collaboration with the women receiving a service as well as in partnership with agencies involved in the woman’s support and care planning.
This post is an ideal opportunity to become involved in the delivery of a high quality service, giving real job satisfaction. You will have excellent line management support and development from a CQC registered manager. You will join an established and experienced team. This is an experience for a person seeking to develop their career in the mental health sector. The role is fully supported through a probation period with consistent supervision and access to training to assist your learning and development.
The role will involve practical assistance with daily living, support and delivery/access to a wide range of activities that promote personal wellbeing. Day to day oversight of support and excellent communication with line management/senior colleagues.
You will work flexible shifts on a rolling rota to meet individual needs in a personalised way. Experience of supervising staff is desirable. Prior experience and possession of a relevant qualification is desirable.
Vacancy Reference Number: 86545
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number. Gender is considered to be an occupational requirement – Equality Act 2010
Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care. Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept applicants with Skilled Worker Visas.
Creative Support is a not for profit provider of person centered care and support





The Philharmonia Orchestra is seeking an organised, analytical and proactive Development Research and Operations Manager (DROM) to support the growth in fundraising activity of a busy and ambitious orchestra. The post-holder will deliver high-quality philanthropic research, pipeline and CRM management, the creation of donor briefings for individual, corporate and trust supporters, and horizon scanning for new and future opportunities.
As the department’s research and CRM lead, the DROM will generate prospect research on those suggested by senior volunteers (Board, Development Board etc.) and those identified in our database, Tessitura. They will support fundraisers across giving streams to create engagement and cultivation plans, and act as the pipeline management champion for the team. The DROM will support fundraisers to ensure activity and contacts is logged consistently, working closely with the Head of Development to monitor KPIs, track and record income and maintain accurate donor and donation records.
This position is central to ensuring that frontline fundraisers can focus on income generation, supported by robust operational processes, accurate data, and high-quality research.
This role reports to the Head of Development and will work closely with the Senior Development Manager (Philanthropy) and Director of Development. The work of the Development team is actively supported by the Philharmonia’s Development Board.
Key Responsibilities
Research and Pipeline Development:
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Identify, qualify and research prospective major supporters, including individuals, corporates and trusts
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Prepare tailored profiles and high-quality briefings to staff and senior volunteers for meetings and events
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Maintain and refine the prospect pipeline, ensuring clear pipeline management stages and next actions for prospects
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Conduct due diligence research as required for donor engagement
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Implement improvements to pipeline management process
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Track sector trends and philanthropic activity to inform prospecting and cultivation
CRM, Data and Insights:
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Be the Tessitura CRM and financial process (such as Direct Debits and Gift Aid) lead for the Development team, maintaining accurate, timely, and GDPR-compliant records
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Develop and implement systems, workflows and reporting tools to support a data-led fundraising approach such as in membership acquisition
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Produce regular income and pipeline reports that support departmental planning and forecasting
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Generate guest lists and attendee profiles for events
Department Operations:
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Support the Head of Development with the timely production of proposals, reports and other donor communications
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Work with the Learning and Engagement department to identify and promote opportunities that support fundraising, such as project visits, project pipeline and evaluations.
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With colleagues, ensure the smooth scheduling and preparation for donor meetings and project visits
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Support the Head of Development and Director of Development in preparation of materials for Board, Development Board and other strategic meetings.
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Reporting and Administration:
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Support the Head of Development in regular moves management and revenue reporting across the department
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Create and maintain updated gift processing workflows including invoices, bank transfers, reconciliation and reporting
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Ensure the highest standard of data capture, financial processes and record-keeping, consistent with GDPR and best practice
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Ensure accurate and up-to-date records and fulfilment of donors’ accreditation and recognition requirements
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Represent the Philharmonia at events and externally when required
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Support the work of the Department and other duties reasonably required by the Philharmonia
Skills and Qualifications
Essential:
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Understanding of different fundraising income streams and the donor cultivation cycle
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Experience of philanthropic prospect research and data analysis
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High levels of organisational skills and attention to detail
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Understanding and experience of using a CRM database (Tessitura is an advantage)
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Understanding of fundraising and data protection regulation (including HMRC Guidelines, Gift Aid, GDPR and the Fundraising Regulator)
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Experience in handling financial and transactional data, and producing financial reports
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Ability to manage multiple and competing priorities
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High-level of IT literacy, including the Microsoft 365 suite.
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Exceptional interpersonal and communication skills (verbal and written)
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Interest in and appreciation of the arts
Desirable:
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Experience in a similar role within a fundraising team from the arts and cultural sector
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Knowledge of the Philharmonia and its work; understanding the opportunities and challenges in the orchestral sector – including as this relates to funding opportunities
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Experience in major fundraising campaigns
Cover letters should be no more than 2 pages long.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based (London) – some evening/weekend work required
Role Purpose:
The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.
Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.
Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.
Role Responsibilities:
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Answer incoming calls from victims of hate crime with empathy and professionalism.
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Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
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Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
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Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
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Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
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Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
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Maintain strict confidentiality in accordance with data protection and safeguarding policies.
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Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
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Participate in supervision, debriefs, team meetings, and reflective practice sessions.
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Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
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Contribute to service evaluation and team-wide improvements.
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Work as part of a small, supportive team.
Person Specification:
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Experience in helpline, support work, or similar client-facing roles.
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Understanding of hate crime and its impacts, particularly on Muslim communities.
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Excellent listening, communication, and note-taking skills.
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Ability to manage emotional content and maintain professional boundaries.
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Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
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Excellent understanding of British Muslim communities, their diversity, and everyday practices.
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Ability to work independently and manage time effectively in a remote/hybrid setting.
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Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.
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Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.
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Commitment to the values of equality, diversity, and inclusion.
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Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
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Enhanced DBS check required (to be obtained on your behalf if your application is successful).
Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.
Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Who we are
St Martin-in-the-Fields Charity is a UK-wide homelessness charity. We fund a range of projects across the UK, providing innovative services within healthcare, legal advice and mental health support to facilitate a long-term transition out of homelessness. We work to prevent this situation from happening in the first place. When it does happen, we provide emergency financial assistance that can transform the lives of those who are homeless or at risk of homelessness, helping them find and keep a safe place to live and call home.
Our Values
We put... people first
We value those we work with, seeking out and listening to all voices to understand how we can work together to make sure anyone experiencing homelessness is moved into a safe home with the necessary support in place.
We are... a learning organisation
We reflect on what we learn, act on the evidence, and share learning with others.
We work... collaboratively for change
We build relationships based on trust and shared vision.
Trusts and Foundations Manager
St Martin-in-the-Fields Charity (SMITFC) is looking for a strategic, relationship-driven Trusts and Foundations Manager to help shape the future of our income generation from charitable trusts and foundations. This is a pivotal role within our Philanthropy, Trusts and Foundations Team, working to ensure that we not only maintain but significantly grow our sustainable income streams in support of people experiencing homelessness and extreme vulnerability.
Working alongside the Philanthropy Manager and Prospect Researcher, this role will be responsible for identifying and securing new 5-6 figure+ gifts, maintaining and deepening engagement with our existing funding partners and developing a pipeline of future funding opportunities designed to spread risk and build for a reliable, realistic income growth over time.
Key Responsibilities
The successful candidate will:
- Work with the Head of Philanthropy, Trusts and Foundations (P&TF) to develop the Charity’s Trust and Foundations growth strategy ensuring it maximises sustainable net income from both general and restricted Trust and Foundation funding sources, diversifies income and starts to spread income timelines away from a reliance on our Christmas appeal period.
- Work collaboratively across the charity to acquire an excellent knowledge and understanding of SMITFC values and programmes, to inform the creation of bespoke donor materials, cases for support, funding proposals and reports.
- Lead on the creation and submission of bespoke proposals and reports to existing Trusts and Foundations, maintaining accurate development and submission deadlines and excellent records of progress and outcomes on CRM.
- Lead on the cultivation and maintenance of strong relationships with existing funders and trustees, identifying opportunities for key decision makers to become active and engaged in the Charity’s activities, whilst gaining a greater understanding of a project’s long term aims and consequent impact.
- Work in collaboration with the Prospect Researcher to develop a pipeline of new 5-6 figure + Trusts and Foundations prospects able to give within the next 3 years.
- Lead on the bespoke stewardship and engagement of newly identified 5-6 figure + Trusts and Foundations prospects and ensure that submission deadlines are met, and reporting schedules observed.
- Work with the P&TF team to deliver our annual Christmas Appeal – to include the development of the P&TF Christmas Appeal 2025, deliver the annual Christmas Appeal Launch event, and optimize the use of social medial and other platforms to reach potential new funders over the Christmas period and beyond.
- Work with the P&TF team to develop the high value offering for the 100 Anniversary appeal 2026.
- Ensure that resources and budgets are managed effectively and provide Trust and Foundation fundraising financial information as required by the Head of P&TF – including contributing to income risk assessments, identifying gaps or shifts in funding and support contingency planning with the wider P&TF team.
- Ensure accurate records of funding opportunities, donor contact details and prospect research are maintained across CRM and finance systems.
- Work collaboratively with SMITF partner charities to align stewardship, donor asks and maximise income.
Our Team: We are friendly, ambitious, creative bunch, who value and maintain relationships of trust and transparency with our donors. We all work flexibly between home and the office but love to come together to plan, get creative and enjoy some lunch in the Crypt at St Martins Church.
How to apply: For further information and details on how to apply, please download the application pack.
EDI Statement
St Martin’s Charity is committed to developing a diverse, inclusive and culturally sensitive workplace and community for everyone. We will do so by fostering a compassionate and supportive environment that respects and values difference, where everyone feels welcome and confident to be themselves. We are proud to be an equal opportunity employer.
In recruiting for our team, we appreciate the unique contributions that every individual can bring without regard to race, ethnicity, colour, religion or no religion, gender, gender identity or expression, sexual orientation, national origin, disability or age. We actively welcome applications from people of marginalised identities, especially those with lived experience of homelessness.
Please note that we ask candidates to refrain from using AI-generated responses to any questions in the application process. We value authentic and personal responses to better understand your unique experiences and qualifications. If you have any concerns or require reasonable adjustments, please let us know.
Please download a copy of the application pack which will provide you with details on how to apply.
The client requests no contact from agencies or media sales.
Birthrights is the leading authority on the fundamental human rights of women and birthing people during pregnancy and birth and our work has never been more urgent.
We need a strong team-player and self-starter who can respond to all enquiries coming into the advice service and who knows when to seek further support, guidance, or information from the rest of the team.
Our advice and information manager, who works 3 days a week, will retain overall responsibility for the advice service provision, bringing the intelligence themes from the advice service to the wider training and advocacy work of Birthrights. You will be supported by the manager to respond and to confidentially record advice enquiries on two days a week, working directly with the advice and information manager and our Legal Lead on any more challenging enquiries that require a response beyond giving individual advice. For example, Birthrights might write directly to a Trust or raise themes from our advice work with the NMC or the Royal Colleges. You will coordinate your schedule with the existing Advice and Information Officer and Manager to ensure that two team members are available throughout the week, with overlap in working days for collaborative working and team meetings.
You will be an integral part of our team. We have a weekly advice team meeting and monthly team meetings. We use Microsoft Teams messaging and calls to support one another and to communicate throughout the day.
Birthrights is a small but mighty charity, and our reputation will be in your hands. We pride ourselves on our expertise in human rights law, and how it applies to maternity care, and on our empathetic and supportive service. We provide legal information, rather than counselling or legal advice, and we make practical suggestions on how and where to advocate to bring about a swift resolution of a rights-based problem. We signpost to other organisations when enquiries go beyond our core areas of knowledge.
As we continue to build capacity within the team, we are focused not only on meeting current demand, but also on looking ahead — identifying the evolving needs of those who may seek our support, and ensuring our approach remains responsive, impactful, and grounded in rights-based care.
We are committed to supporting women and birthing people to access care that respects their rights. Our support includes advocating when those rights are at risk and providing clear pathways for escalation when human rights are breached.
At the same time, we view our advice service as a vital driver of wider systemic change — both within individual NHS trusts and across the maternity system as a whole. Through this work, we aim to highlight patterns, push for accountability, and contribute to building a more just and equitable maternity system.
As the service continues to grow and evolve, we may be able to offer additional hours in the future — and we would welcome your interest in being part of that journey.
It's an exciting time to join us. In 2023 we celebrated 10 years as a small charity, keeping the lived experience of women and birthing people at the heart of everything we do. We continue to champion a human rights framework in maternity care and for human rights law to underpin the regulation of maternity care. You will be one of several new staff, working under a strong board, a new 10 year strategy and a new Chief Executive.
The client requests no contact from agencies or media sales.
Project Manager
Fixed Term Contract, ending on 31/12/2027
£43,851 per annum
Hours: 35
Woking GU21 4LL/Hybrid Working
This is a UK based contract and as such, you are required to have the Right to Work in the UK. We unfortunately do not have any opportunities available for sponsorship. Any offer of employment, if applicable, will be subject to receiving evidence of your Right to Work in the UK.
At WWF-UK we’re committed to an inclusive and accessible recruitment process. As a Disability Confident Employer, we acknowledge that some candidates may require additional support to overcome barriers experienced during the application process. If you require any reasonable adjustments to support your application or interview, please reach out to the Talent Acquisition team via our website.
About the role
We’re looking to recruit a Project Manager to join our Drivers Initiative team.
As Project Manager you will lead the successful delivery of the Environmental Crimes Financial Toolkit project, ensuring it meets timelines, budget, and quality standards. You’ll coordinate resources and risks, build strong relationships across WWF and external stakeholders, and support the development of new funding opportunities.
We’re looking for someone with:
· Proven experience of managing large scale and complex programmes of work, ideally across the full lifecycle.
· Budget and resource management experience.
· Experience in risk management and issue resolution.
· Experience of bringing together a wide range of stakeholders and creating a culture of collaborative working.
· Experience in the conservation, development, or research fields.
· Experience or understanding of the NGO or environmental sector.
· Experience of fundraising, or the ability to quickly learn the key aspects of the role.
· Experience of defining and managing processes, including project management.
· Conservation focused degree or masters or equivalent.
· Knowledge of IWT and Environmental Crime topics.
· Knowledge of financial crimes.
Benefits, rewards & location
The salary for this role is £43,851 per annum. We believe in rewarding our team with more than just a salary. Here’s what you can expect:
· Annual leave starting at 26 days a year, rising one day each year to a maximum of 31 days plus bank holidays
· Flexible working options, to support your work life balance
· 7.5% employer contribution to pension, increased to 10% with employee contribution.
· Training and development opportunities to help you grow
· Regular wellbeing initiatives to support your health and happiness.
This role is hybrid and you’ll be required to be in the office 20% of your contracted hours. The job is based at our UK head office, the Living Planet Centre in Woking, Surrey. The Living Planet Centre is one of the greenest buildings in the UK, and you’ll hot desk among trees and gardens.
About WWF-UK
We’re a global conservation charity with millions of supporters and hundreds of projects around the world.
At WWF-UK, we’re bringing our world back to life. Protecting what’s left isn’t enough. We’re racing to restore nature and prevent catastrophic climate change. And it’s a race we can win with everyone’s help.
We’re courageous, passionate, and driven by science. For more than 60 years we’ve been at the forefront of global efforts to protect wildlife and the natural world. We work with integrity, collaboration and deep respect for those we partner with.
How to apply
Click the link to apply via our website. You’ll be asked to complete an application form and upload your CV and a supporting statement that tells us why you’ll be a great addition to WWF-UK.
Our Diversity Promise to You
At the heart of our mission is a simple truth: the planet needs everyone. That means you - in all your uniqueness, regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, or how you choose to express yourself.
We don’t do stereotypes. We work together with purpose, driven by passion and enhanced by respect, courage, and integrity. We pull together from all walks of life to fight for a better future, and we want you to feel supported every step of the way.
We’re proud to be a Disability Confident employer and are committed to creating an inclusive workplace where everyone feels they belong. We actively encourage applications from people of all backgrounds and identities.
So, if there’s anything we can do to make your application or interview experience more comfortable or accessible, just give our Talent Acquisition Team a shout via our website.
Safeguarding Commitment
Just as we celebrate diversity in all its forms, we are equally dedicated to creating a safe environment for every person we work with or encounter. Our commitment extends to children, adults at risk, and individuals experiencing any form of vulnerability, whether temporary or permanent
We proudly stand behind CAPSEAH (Common Approach to Protection from Sexual Exploitation, Sexual Abuse and Sexual Harassment) and put this commitment into action through clear policies, thorough training, and recruitment checks tailored to each role, which may include external vetting.
If you ever have a concern, however big or small, know that there are confidential channels ready to support you at WWF-UK. We promise to respond promptly and with care, because protecting every individual is at the heart of everything we do.
We have an opportunity for a Customer Specialist to join our Complaints Team in Hertford.
This is a full-time permanent role with a starting salary of £27,000 - £35,000 a year depending on experience.
The Role
As a Customer Specialist you'll manage each case from the date of the original complaint through to its resolution. You will take ownership, making sure you stay customer focused throughout
As part of the Complaints team, you'll:
- Work closely with our teams and third parties to coordinate their resolution efforts, ensuring the customer's complaint is properly addressed
- Engage with our customers to understand how the issues are affecting their lives and prioritise your caseload accordingly
- Work with and influence colleagues, agreeing and delivering what needs to be done to achieve timely, fair and equitable resolutions
- Provide customers with regular updates on the progress of their complaint
What you'll need:
- Emotional intelligence and active listening skills
- Strong customer service and excellent communication skills
- Attention to detail and ability to work to deadlines
- Resilience, confident and assertive
- The confidence to influence others, make decisions and come up with solutions
This role is ideally suited to individuals who have worked on the front line of customer service and have an understanding and appreciation of some of the challenges our customers may face. This doesn't need to have been in a housing environment.
What you'll get from us
As a member of the Customer Complaints Team you'll be part of a friendly, motivated and supportive working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
- Flexible working
- 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
- A chance to buy or sell holiday as part of our flexible benefits package
- A generous pension scheme matching up to 12%
- Life cover as soon as you join us
- You will be a part of our Recognition scheme where you can be gifted retail vouchers
- A range of wellbeing discounts including Gym Memberships
- A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Child’s i Foundation
Child’s i Foundation is a small but mighty social impact organisation that started in Uganda and now has a growing global footprint. We work with communities, caregivers, and individuals with lived experience to co-create and scale sustainable alternatives to institutional care. We address the root causes of family separation and demonstrate that every child belongs in a safe and loving family, not in an orphanage.
Purpose of the Role
The Business Development Lead will play a critical role in driving the financial sustainability of Child’s i Foundation. This person will lead efforts to secure new income, grow existing partnerships, and strengthen supporter engagement. This role combines strategy and execution and is ideal for someone with a passion for social justice, a flair for building relationships, and experience in both fundraising and donor communications. The role will report into our Chief Executive Officer.
Key Responsibilities
Business Development & Income Generation
- Develop and execute the fundraising and income generation strategy across diverse streams including:
- Trusts and Foundations
- Corporate Partnerships
- Major Donors
- Regular Giving
- Campaigns and Events (UK & Uganda)
- Track investment in partnership with Finance Manager
- Identify and cultivate new funding opportunities aligned with Child's i mission, values and strategic objectives.
- Lead proposal writing, donor reporting and relationship management for high-value funders and partners.
- Work closely with the CEO and Board to unlock networks and steward strategic relationships
Supporter Engagement & Communications
- Oversee supporter care and stewardship, ensuring timely acknowledgements and meaningful engagement.
- Manage and work with the comms team to develop content for digital fundraising platforms (website, social media, and email).
- Guide the comms team to develop compelling supporter journeys and storytelling that reflect the voices of communities we work with.
- Oversee the development of newsletters and donor communications that build long-term loyalty.
Operational Fundraising Management
- Oversee donation processing, database management, and tracking of fundraising KPIs.
- Coordinate with UK and Uganda teams to align messaging, campaigns, and compliance.
- Provide strategic oversight of volunteer-led and community fundraising initiatives.
Team Collaboration & Leadership
- Line manage junior fundraising support if applicable.
- Work collaboratively with programme, comms, finance, and impact teams to ensure donor requirements are met and learning is shared.
- Contribute to organisational learning on ethical fundraising, locally-led development, and shifting power to communities.
Person Specification
Essential
- Proven experience in business development and fundraising (minimum 3 years), ideally in the social impact or NGO sector.
- Track record of securing income from trusts, foundations, or major donors.
- Excellent written and verbal communication skills, with the ability to craft compelling narratives.
- Strong relationship-building skills, from individual supporters to institutional donors.
- Organised, proactive, and adaptable, able to juggle multiple priorities in a small, fast-moving team.
- Commitment to Child’s i’s values and vision, and to ethical fundraising grounded in dignity and equity.
Desirable
- Experience working in East Africa or with Global South-led organisations.
- Familiarity and confidence with use of CRM systems. We use Beacon.
- Understanding of child protection, care reform, or community development sectors.
What We Offer
- A chance to make a tangible difference in the lives of children and families.
- Flexible and supportive working environment.
- Opportunity to be part of a globally respected, locally rooted team shaping the future of child care in Africa and beyond
- 25 days of holiday entitlement
- Contributory Pension
Normal office hours are 9:30am to 5:30pm (with one hour for lunch), but flexibility will be required
We are open to part-time working requests.
The client requests no contact from agencies or media sales.