We have an exciting role for a creative individual who enjoys testing new campaigns. This mental health organisation is now looking for an Individual Giving Manager to join them to support with their supporter communications, with a focus on digital fundraising.

This role will line manage a small team of two people and will lead on the individual giving strategy, the role will also oversee the website and comms.  It’s a great opportunity as it’s so important to get exposure to both of these areas in your IG career. You will also work across in-memory giving, meaning that you get plenty of variety and the opportunity to be really creative in the role.

You will have:

• Experience of working in direct marketing with good experience of using digital channels to acquire new donors


• A creative approach with experience of testing new campaigns


• Some line management experience


• An enthusiastic, positive and determined personality

Salary: £31,000 - £33,000

Closing date: 9^th July

If you would like to have an informal discussion, please call me on 020 30 062787or email [email protected].

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

We are passionate about improving equality across the sector, you can read more about our commitment to diversity here.

About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.

The brilliant Individual Supporters Team at Crisis plays a key role in our successful and innovative Fundraising Programme – raising in excess of £30m per year. The team is vital to the long-term income growth of the organisation, recruiting new individual supporters and increasing the engagement of existing supporters through an audience – led communications programme of diverse channels and products.

About the role
As Year Round Giving Manager, you will develop and deliver strategies informed by insight to achieve increasing levels of net income and lifetime value for the Individual Supporters Team, through year-round activities. This will be delivered in accordance with the organisation’s plans for growth in sustainable income from new and existing supporters, through a planned programme of targeted acquisition and retention activities.

About the role
As Year Round Giving Manager, you will develop and deliver strategies informed by insight to achieve increasing levels of net income and lifetime value for the Individual Supporters Team, through year-round activities. This will be delivered in accordance with the organisation’s plans for growth in sustainable income from new and existing supporters, through a planned programme of targeted acquisition and retention activities.

About you
To be successful in this role you will be comfortable working in a fast paced environment and have extensive experience of strategy and planning of large-scale direct marketing programmes including donor acquisition and retention programmes across a range of media. As well as a detailed knowledge of print production and mailing techniques.

Benefits
As a member of the team you will have access to a wide range of employee benefits including:

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days annual leave which increases with service to 28 days

Alongside our excellent staff benefits, we will support your on-going development to build your skills, experience and career.

How to apply
If this sound likes the opportunity for you, please visit our website to apply online. The job description is available on our website by clicking on the 'Vacancy Details' button.

If you need to request an application in an alternative format, please contact the HR Team, contact details can be found on our website.

Closing date: Sunday 26 July 2020 (23:59)

We value diversity, promote equality and encourage applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.

For more information about our work please visit our website.

Registered Charity Numbers: E&W1082947, SC040094

Nugent is one of the leading charities in the North West of England. We fulfil a major social welfare role by providing care to people of all ages and acting as a major employer.

We are currently recruiting for: Individual Giving and Data Insight Officer

Hours of work: 37 hours per week

Location of role: Edge Lane, Liverpool 

The Fundraising, Marketing and Communications Team have a crucial role to play in delivering the income generation targets that will help support some of the vital work that Nugent does to support the vulnerable and less advantaged in our communities across the North West region, through our schools, homes and community services.

To achieve success for our service users we need a team of driven and ambitious professionals to complement our current team, people who can lead in their fields of expertise, support our services and help us be outstanding.

This new and specialised role will steward and develop a pipeline of individual supporters, to support a programme of regular givers, in memory donations, legacies and gifts in lieu. Ensuring compliance with GDPR and supporting the rest of the team in the stewarding of donors - events, corporate and community.

The successful candidate will oversee the management and growth of the Harlequin database and ensure that our procedures are GDPR compliant. You will create campaigns to grow our supporters and work in line with our strategic targets.

What we offer:

• Salary of £26,491- £28,462 per annum
• Group Personal Pension Scheme
• Life Assurance Scheme
• Competitive Terms & Conditions
• Career Progression opportunities

Closing Date for completed applications 10:00am on Thursday 16th July 2020  

The assessment day for this position will be held on Monday 27th July 2020. If successful through the assessment you will be invited to a formal interview on Thursday 30th July 2020.

We are an Equal Opportunities Employer and encourage applications from underrepresented groups.

Nugent actively promotes the safeguarding of vulnerable adults, young people and children.

We’re Anthony Nolan and we save the lives of people with blood cancer who need a stem cell transplant.

We’re unique. Thanks to the incredible donors on our register, our pioneering research and our passionate fundraisers, we give the chance of life to three people a day.

But we won’t stop there. We want to be there for everyone who needs a transplant; from finding a match, through every step of a patient’s transplant journey. And together we can reach the remarkable day when we can save the lives of everyone with blood cancer.

And now we want you to join our lifesaving team. We are looking for a Senior Individual Giving Officer to join our Individual Giving function, part of our busy, friendly and growing Engagement Division.

Title:Senior Individual Giving Officer (Retention)

Salary:Up to £33,660 per annum (depending on experience)

Contract: Permanent

Hours:35 hours per week

Location:Hampstead, North London (Candidate will need to work from home for the first few months) 

Anthony Nolan is a fast-growing charity with big plans for the future. The Individual Giving (IG) programme was launched in 2009 and is budgeted to deliver a gross income of c.£4.6 million in 2020/21. The IG programme goal is to deliver long term, sustainable income, with integrated cross-team planning and testing across IG, Fundraising, the Register Development team, Brand, Marketing and Communications and Supporter Operations being key to the next stages of development.

This is an exciting opportunity to help shape and grow the supporter retention and engagement programme and develop and test new ideas, creative and channels. Reporting to the Individual Giving Manager, this role will be pivotal in delivering direct marketing retention campaigns and developing supporter journeys including digital, mail, telephone, raffles, cash appeals and legacies in order to retain and maximise financial income and engagement from existing supporters of Anthony Nolan, as well as recently lapsed supporters.

The successful candidate will be an experienced direct marketing project manager and collaborative team player. If you have excellent creative, analysis and relationship building skills across a range of channels, with a detailed understanding of supporter engagement for mass audiences, then we would love to hear from you.

Please make sure to check out the role profile, available on our website when you click to apply.

Please note, we are still actively recruiting to this role. Due to the current ongoing situation, we will more than likely look to carry out video interviews rather than face to face.

What’s in it for you?

Financial

• Pension (employer 5% when you contribute 3% or more),
• Travel Insurance
• Interest free Travel Loan
• Salary Sacrifice Car Scheme
• Life Assurance (4x annual salary)

Wellbeing & Health

• 27 days annual leave in addition to normal public holidays
• 24-hour Employee Assistance Hotline
• Medical Cash Plan
• Cycle to Work scheme
• Gymflex

Family Friendly

• Paid dependants leave
• Enhanced Maternity, Paternity & Adoption pay
• Flexible start/finish times (role dependent)

And more! (full list of benefits available on website)

Together, we can save lives. Join our team and give someone a chance of life.

Anthony Nolan is an equal opportunities & living wage accredited employer.

All applicants must be able to demonstrate the right to work in the UK.

You may have experience of the following: Individual Giving Officer, Engagement, Fundraising, Third Sector, Voluntary Sector, Not for Profit, NFP etc.

We are very excited here at Ashby Jenkins Recruitment to be working with a great cancer charity, this time in search for their new Senior Individual Giving Officer.

The primary focus of this role will be on retention campaigns and developing supporter journeys to retain and maximise income and engagement from existing supporters of the charity. You’ll be joining a well-established Individual Giving team and driving growth in income.

You will need:

• Previous experience of working within direct marketing, ideally strong retention experience


• Clear and appropriate written and verbal communication


• Proven direct marketing project management skills across a range of appeal and channel types

In return, you’ll be offered a competitive salary, and the chance to join a growing and ambitious organisation. They also offer a flexible working policy, along with a list of other great benefits.

Closing Date: asap

Salary: £30,000 - £33,500

Ashby Jenkins Recruitment are a specialist charity recruitment agency, we are experts in charity recruitment and excel at matching fundraisers to charity jobs. We take a relationship-led approach to recruitment, working ethically and supporting people to find their perfect fundraising jobs.

If you would like to have an informal discussion, please call me on 020 30 062787 or email [email protected].

If enough applications are received the charity reserves the right to end the application period sooner.

TPP Recruitment are delighted to be working with one of the most well-known Cancer charities around, supporting in the hiring of a Senior Individual Giving Officer.

Focusing on their retention programme, the Senior Individual Giving Officer will be responsible for developing and implementing a supporter centric retention journey. You will have the opportunity to use a range of direct marketing channels to deliver this, these will include direct mail, email, telephone, raffle and lottery. All of which will support in meeting annual fundraising targets that have been set in collaboration with your Manager. The role will also see you deliver an upgrade and reactivation campaign, all with the focus of retaining supporters to ensure that their lifetime income is maximised. You will also have the freedom to test new campaign approaches, working with external agencies to develop the creative to go along with these.

Job title: Senior Individual Giving Officer
Cause: Cancer
Location: London - North
Salary: £33,600

They are looking for candidates to have excellent campaign management experience from within an individual giving setting. You will have a detailed knowledge of supporter engagement and the use of a variety of marketing channels to engage with these audiences. You will feel comfortable in developing strong relationships not only internally but with external agencies who play a key role in the delivery of your fundraising campaigns. They are ideally looking for someone who has experience in testing new products within campaigns.

If you are looking for an opportunity to develop your career further, be part of a national charity and deliver campaigns across a variety of channels then this is the role for you. Get in touch for further information on this position.

A national and well-established charity that provides services to vulnerable people are seeking an Individual Giving Officer on a permanent basis. The role is based in London and offers flexible working. This role is able to offer remote onboarding.

The role is responsible for large scale communications to a range of supporters. The role will be focusing on some of there most exciting income generating activities. The successful candidate will be managing direct marketing activity across different channels to help promote bespoke events & products. You will manage campaigns from planning, to implementation and evaluation.

To be successful in this role you will have experience working on fundraising initiatives/campaigns and have sound direct marketing skills (online and offline). You will have effective communication skills with excellent attention to detail. You will be competent at interpreting data to report on campaign results.

Closing date: 20th July

If you are interested in this role or wish to register with TPP to hear about future posts, please contact Patrick - [email protected]

The Charity

Alder Hey Children’s Charity raises vital funds to help make Alder Hey Children's Hospital a truly world-class, patient-friendly hospital for the 330,000 patients and families we care for every year.

The charity helps to fund a range of activities and projects that are designed to enhance and improve the lives of our amazing young patients. This includes the funding of specialist medical equipment to ensure our brilliant surgeons and clinical staff have the most up to date and cutting edge technology available and funding hi-tech distraction equipment designed and proven to reduce pain and anxiety in our patients. We also fund a range of programmes and special projects such as our ward musicians, our on-site magician and the play specialists we have on every ward.

In Spring 2020 we launched our £3m Children's Mental Health Appeal. Our 7 in 10 Appeal highlights that 70% of young people with a mental health condition are currently missing out on vital mental health interventions at a sufficiently early age. The Appeal is aiming to raise vital funds to enhance inpatient and community mental health services at Alder Hey Children’s NHS Foundation Trust, enabling more children to access the treatment they need at the time they need it, an already vitally needed service which is seeing increasing demand due to the impact of Covid-19.

The Role

Alder Hey Children’s Charity recently launched its 3 year strategy with a focus on investment and growth in Individual Giving and Legacy Income Streams. Since the impact of Covid-19, especially on community and event income, these areas have become even more important. In June 2020 we launch our first ever TV appeal with a focus on regular giving.

This role is a fantastic opportunity to have ownership of the development and implementation of our individual giving and legacy strategy and have an impact on the long term direction of the charity. We are innovative and ambitious organisation with big growth plans and willingness to invest to test new ideas and help achieve our goals.

As a senior member of the team, the post holder will lead Alder Hey Children’s Charity individual giving and legacy fundraising with a focus on maximising income and lifetime value. They will develop and implement multi-year strategies to significantly increase income and other support these areas, in-line with the overall fundraising strategy. They will also play a key role in developing donor journeys for our existing and new supporters ensuring that donors feel valued and informed about the impact they are making.

In order to be successful in this role, you must have: 

• Demonstrable experience in managing an individual giving programme including acquisition and retention activity, developing donor journeys and direct mail campaigns and managing relevant agency relationships
• Proven experience of developing existing income streams and developing new fundraising initiatives
• Excellent communication skills and the ability to build strong working relationships both internally and externally
• Be self-motivated and have a positive attitude with the ability to work under pressure and prioritise in a busy environment.
• An understanding of and commitment to the values of Alder Hey Children’s Charity

To apply please send a copy of your CV with a cover letter demonstrating how your knowledge, experience and skills meet the requirements of the role by the closing date to Kim Platt, Office Manager.

Closing date: Wednesday 29th July 2020

Our Values

Courage – We try new things and take risks to innovate and drive forward new ideas. We have the courage to speak up and take a stance. We are accountable, responsive and responsible. We are unstoppable.

Together – We work together as one team, sharing our knowledge and learning. We work in partnership with patients, families, supporters and colleagues. We are respectful, celebrate diversity and empower each other to achieve our aims.

Passion – We are passionate about what we do and why we do it.  We work together to share and grow. We inspire others.

Magic – We are fun, creative and child-led. We create special moments, provide little extras and go further for our brave young patients.

About us

Christian Aid exists to create a world where everyone can live a full life, free from poverty. We are a global movement of people, churches and local organisations who passionately champion dignity, equality and justice worldwide. We are the changemakers, the peacemakers, the mighty of heart.

The Fundraising and Supporter Engagement department's vision is to see a powerful movement of people, partners and communities, joined by our shared values and Christian faith, joyfully giving, praying and acting together to eradicate extreme poverty and create sustainable change.

About the role

The Individual Retention Officer's purpose is to develop and manage fundraising projects targeted at Christian Aid's individual supporters. Projects will include cash and stewardship appeals within the retention programme. You will lead on assigned marketing campaigns which aim to develop, retain, convert and upgrade supporters, and ensure they are effectively managed, reported on and evaluated for future campaigns. You will deliver projects within the agreed budget, KPI's and time frames. For campaigns you'll identify and target individuals using data and analysis. You'll ensure that internal and external stakeholders are briefed appropriately.

About you

Essential:

-Knowledge of successful fundraising and direct marketing methods and techniques with specific background and knowledge in acquisition of new supporters.

-Detailed knowledge of using databases for effective marketing.

-Understanding of legal requirements linked to direct marketing/fundraising and data protection.

-Relevant experience of direct marketing in the voluntary or commercial sector.

-Experience in project managing direct marketing campaigns.

-Experience of working with creative agencies and other suppliers.

-Experience in working closely with digital marketing and scrum methodology

-Ability to assess creative work and edit copy for offline and online campaigns

-Excellent negotiating and briefing skills for work with agencies and teams within Christian Aid.

-Ability to work cross organisationally.

Desirable:

-Educated to a Bachelor Degree or equivalent professional experience

-Qualifications in Marketing, Statistics, International Development or English would be advantageous.

-A strong interest and/or knowledge in international development

-Knowledge of the Church constituency, international development issues and campaigning.

Further information

This role requires applicants to have the right to work in the country where this position is based.

We value diversity and aspire to reflect this in its workforce. We welcome applications from people from all sections of the community, irrespective of race, colour, gender, age, disability, sexual orientation, religion or belief.

You can expect a wide range of rewards and benefits, including a generous holiday allowance, a season ticket loan, and flexibility that will ensure you enjoy a good work/life balance.

Fundraising Manager – Individual Giving
Deptford, London (home based currently)

If you have a background in individual giving income generation and management, this is an exciting opportunity to join an ambitious charity that helps to feed the nation’s most vulnerable people.

About Us

We are FareShare, the UK’s largest charity fighting hunger and food waste. We are a charitable distribution network that takes excess, in-date and good to eat food and redistributes it to other charities that turn it into meals.

The COVID-19 pandemic has created an even greater need for our work. During this time, we’ve trebled the amount of food distributed to support vulnerable people. 

Until recently, the majority of our fundraising focus and successes have been on corporate partnerships and income from trusts and foundations. We have some fantastic and loyal individual donors, as well as thousands of new supporters thanks to phenomenal response to our COVID-19 emergency appeal.

It is imperative that we continue to expand our income streams to convert this new level of support into funds that can help those most in need. As such, we are looking for a Fundraising Manager to join us, focusing on our individual giving income stream. 

The Benefits 

- Salary of up to £40,000 per annum 
- Pension
- Travelcard loans (if required) 
- Cycle to work scheme 
- Employee assistance programme

This is an incredible opportunity to take on a new role in our organisation, drive innovation in our supporter experience and use insight to shape, test and refine our individual giving strategy. 

COVID-19 has made day-to-day life even harder for vulnerable people, but we are passionate about our cause and overcoming the challenges that lie ahead.

We are doers. We are a community. We change lives. If you think you could thrive as part of our forward-thinking team, we’d love to hear from you.

The Role

As the Fundraising Manager, you will lead and develop our individual giving programmes, inspiring and motivating donors to engage with the organisation more often and more deeply.

You will develop existing and new propositions, products, audiences, channels and technology and deliver creative supporter journeys that build long-term loyalty and value.

Additionally, you will:

- Manage, plan and deliver multi-channel and data-driven engagement with individuals
- Oversee the planning and delivery of a new programme of multi-channel activities which support regular and one-off cash donations
- Create an inspiring donor experience that builds long-term engagement 
- Work with the Fundraising Marketing Officer to deliver a great supporter experience 
- Provide insight and evaluation on our donor audience, campaign performance and opportunities
- Work with the Head of Fundraising, Corporate Partnerships Manager and Senior Trusts & Grants Manager to manage major donor relationships and processes

About You 

To join us as a Fundraising Manager, you’ll need:

- Experience of individual giving income generation and management 
- Previous experience of creating activity programmes and business plans to recruit, engage, inspire and retain donors
- Experience of creating and delivering multi-channel campaigns and using digital channels to acquire new donors 
- A track record of providing excellent customer and/or donor care 
- Experience of using Salesforce or a similar database and audience segmentation and using data analytics 
- Solid knowledge of the regulatory environment for fundraising from individuals, including data protection, Gift Aid and fundraising codes of practice and regulation
- Good analytical, forecasting and numeracy skills 
- Proficiency in emailing systems such as ActiveCampaign or Mailchimp

Experience of any of the following would be beneficial: line management, major donor relationship management, or working with a fundraising board.

Other organisations may call this role Individual Giving Manager, Fundraising Programme Manager, Donor Manager, Supporter Experience Manager, Senior Fundraising Officer, or Senior Fundraising Executive.

The closing date for applications is 9am on the 20th July 2020. Interviews will take place during the week commencing the 27th July 2020.

Webrecruit and FareShare UK are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

So, if you’re seeking a new challenge as a Fundraising Manager, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

You will be passionate about sharing USPG’s vision with a variety of existing and potential supporters.

Your role

• to increase engagement and gifts from churches currently supporting USPG; to engage new churches and supporters; and to re-engage churches whose support has lapsed.
• to increase engagement from individuals and recruit new individuals to become USPG supporters.
• to deliver fundraising appeals and campaigns ensuring that supporters go on a meaningful journey with USPG and become lifelong supporters
• to work closely with the with the wider Mission Engagement Team to ensure there are a growing number of engaged individuals and churches with an awareness of both fundraising and Mission Engagement activity

USPG is looking for someone with

• experience of managing fundraising or marketing campaigns and appeals
• ability to write compelling fundraising copy
• experience of managing a supporter CRM
• experience of and understanding of fundraising within the church context

You will be

• highly organised and efficient
• able to work in collaboration with a small staff team
• excited about engaging with a variety of supporters in order to help USPG achieve it’s mission

This appointment is subject to safer recruitment procedures, including an enhanced DBS disclosure.

Applications must be recieved by 9am on Friday 24 July 2020,  using our application form, CVs will not be accepted.

Interviews will take place on Thursday 30 and Friday 31 July 2020.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have treble. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next three years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We are looking for a manager in our Individual Marketing Acquisition team. The team's goal is to attract new supporters to support us financially for the first time and win back those that have lapsed, which is pivotal to the success of our strategy. The Acquisition team work across a variety of direct marketing channels to deliver campaigns, develop new propositions and new fundraising products. Using audience insight we find the moments that are important for potential supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working in a direct marketing acquisition team and has proven experience using supporter focused strategies to grow supporter acquisition. In this role you will be able to develop your management skills, fundraising skills, strategic thinking and work as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit a direct marketer who has experience acquiring new/winning back customers/supporters and driving revenue/sales increases. We're looking for someone who can coach, empower and motivate a team, whilst providing strategic direction.

You will

* Manage and monitor the business plan and budget for your areas of responsibility across loyalty initiatives
* Responsible for building the strategy, briefing and working with Executives to deliver Loyalty campaigns.
* Responsible for ensuring that all campaigns within your team are project managed to deliver quality, high performance communications in budget, with appropriate response handling processes and on-going programmes delivered within agreed time frames.
* Complete monthly financial reporting.
* Responsible for effective line management of two Direct Marketing Executives.
* Work collaboratively with other team members and departments to ensure opportunities for innovation are explored, improvement to business performance, supporter satisfaction and lifetime value is at the forefront of the programme.
* Manage relationships with external agencies and suppliers
* Have a good understanding of Charity and data protection legislation and meet relevant Fundraising Regulator, DMA, TPS & Charity Commission guidelines.
* Take a bold approach to innovation, continually look to test and learn to engage new/win back existing audiences.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* Perkz (online employee benefits scheme offering discount with UK retailers.
* You Did It Awards - recognition awards from £100-250.

Additional Information

This role is London based with Flexible working. Age UK's office is currently closed and will open from 1st September 2020.

For a full list of benefits please click here https:// www.ageuk. org. uk /about-us/jobs/ employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

There has never been a more important time to join the Age UK fundraising team. Against a backdrop of a broken social care system and millions already turning to Age UK for help, older people are amongst those hardest hit by the current pandemic. Calls to our trusted Advice Line have doubled and requests for telephone friendship have treble. We have been moved by the public support for our Coronavirus Emergency Appeal, but we must raise vital future funds to ensure we can be there to help and support older people as they rebuild their lives.

Our Fundraising team has an ambition to grow our income beyond £60M in the next three years. We are investing in an ambitious Fundraising strategy to help us deeply engage more supporters and partners in our work, so that we can be there for the millions of older people who need someone to turn to.

We're looking for a manager in our Individual Marketing Loyalty team who will help to deliver a best-in-class loyalty programme that inspires supporters to continue to support the work of Age UK, which is pivotal to our strategy. The Loyalty team work across a variety of direct marketing channels to deliver campaigns, develop multi-touchpoint journeys and grow supporter loyalty. Using audience insight we find the moments that are important for supporters and understand their motivations to best engage them with our cause. This is an exciting opportunity for an individual who has experience working in a direct marketing retention programme in a dynamic and fast-paced environment. In this role you will be able to develop your management skills, fundraising skills, strategic thinking and work as part of an ambitious and collegiate individual marketing team.

This opportunity would best suit a supporter/customer loyalty specialist who has direct marketing experience in growing supporter lifetime value as well as managing a team (desirable, not compulsory). We're looking for someone who can coach, empower and motivate a team, whilst providing strategic direction.

You will

* Manage and monitor the business plan and budget for your areas of responsibility across loyalty initiatives
* Responsible for building the strategy, briefing and working with Executives to deliver Loyalty campaigns.
* Responsible for ensuring that all campaigns within your team are project managed to deliver quality, high performance communications in budget, with appropriate response handling processes and on-going programmes delivered within agreed timeframes.
* Complete monthly financial reporting.
* Responsible for effective line management of two Direct Marketing Executives.
* Work collaboratively with other team members and departments to ensure opportunities for innovation are explored, improvement to business performance, supporter satisfaction and lifetime value is at the forefront of the programme.
* Manage relationships with external agencies and suppliers
* Have a good understanding of Charity and data protection legislation and meet relevant Fundraising Regulator, DMA, TPS & Charity Commission guidelines.
* Take a bold approach to innovation, continually look to test and learn to grow donor Loyalty.

What we offer in return

* Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme.
* Excellent pension scheme, life assurance, Simply Health cashback plan and EAP.
* Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan.
* Techscheme - buy any tech from Apple or Currys, up to £1000, and spread the cost over 12 months, interest free
* Discount on Gym Membership and Go Sweat Fitness & Wellbeing Benefit.
* Perkz (online employee benefits scheme offering discount with UK retailers.
* You Did It Awards - recognition awards from £100-250.

Additional Information

This role is London based with Flexible working. Age UK's office is currently closed and will open from 1st September 2020.

For a full list of benefits please click here https:// www. ageuk. org. uk /about-us/ jobs/ employee-benefits/

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria. We welcome requests for flexible working.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Fundraising Manager – Individuals

This is an exciting opportunity to join the Severn Valley Railway Charitable Trust, taking the reins of Individual Giving fundraising.  This is your chance to join a passionate local charity that is committed to safeguarding the Severn Valley Railway.  In 2012 the Charitable Trust was established to help future proof this much loved major tourist attraction, and eight years on we have raised over £5million. We are now embarking on our next chapter, to raise £10million, would you like to come on board?

Overview

Post: Fundraising Manager, Individual Giving

Reporting to: Director of Development

Employer: Severn Valley Railway Charitable Trust

Salary:  £30,000 to £35.000

Primary location: Number One, Comberton Place, Kidderminster

Hours: Part-time (30 hours)

Holiday: 31 days (inclusive of Public holidays)

Summary of Role

This is a fantastic opportunity to bring your proven fundraising experience in individual giving to this driven and passionate heritage charity. The Severn Valley Railway Charitable Trust is a separate entity to the SVR Holdings Company who operate and run this much loved attraction.  The Trust’s focus is to help secure the future of the Severn Valley Railway through donations, grants and sponsorship.  This position is a hands on role and initially comes with line management of a part-time Fundraising Co-ordinator and 3 volunteers.  We envisage this area of the business growing as the successes of your initiatives are realised.  We have been extremely successful in our individual giving thus far, but it is time for a new experienced fundraiser to take it to the next level, focusing on both acquisition and retention, and building a stronger fundraising volunteer base to assist you in delivering your plans.  Your remit will involve a mix of fundraising techniques, including 1-2-1 fundraising to our high value donors.

Main Duties and Responsibilities

Strategy and Planning

• To increase income generated from individual giving fundraising activities.
• To create and execute a donor acquisition and retention strategy.
• To manage the individual giving budget in line with objectives and KPIs, reporting to the Director on income and expenditure and highlighting variances in a timely manner.
• To test, monitor, evaluate and implement existing and new channels and key messages that allow two-way engagement with donors.
• To develop long term sustainable income through identifying the audiences, channels and messages that will maximise effectiveness and efficiency.
• To develop high quality supporter care including responsive and prompt donor care and stewardship and to support the Fundraising Co-ordinator to implement these.
• To develop a volunteer-led model of fundraising.

Direct Marketing

• To manage and deliver integrated online and offline campaigns.
• To manage the design, print and production of direct marketing activity, negotiating bought in services and ensuring invoices are in accordance with quotes.

Administration and Reporting

• To manage the Individual Giving budget and provide monthly updates to the Director.
  • To keep accurate and up to date records of all activities, using ThanksQ CRM database, extracting reports for the team as required, and maintaining high standards in customer care and record keeping.

Managing Relationships

• To provide management and guidance to the Fundraising Co-ordinator to ensure that KPIs and objectives are achieved and a clear personal development plan is in place.
• To build strong internal working relationships with colleagues and externally with supporters.
• To work with the SVR Holdings Marketing and Communications team to gain support and cross selling opportunities within the different SVR audiences.

Development

·To work with the Director to review the Trust’s CRM database and consider an Organisation wide CRM system.

Other

·Proactively ensure all materials produced are accurate and compliant with relevant GDPR protection and Gift Aid legislation.

·To undertake all activities in line with best practice standards and processes as set out by the Fundraising Code of Practice and industry regulatory bodies.

·To keep abreast of all developments in Individual Giving and ensure charity compliance.

·To contribute to the Fundraising Team’s strategic planning and budget process.

·To carry out any other tasks as reasonably requested.

·To actively implement the principles of Equality and Diversity.

Person Specification

Educated to degree level and / or an accredited fundraising qualification such as Certificate or Diploma in Fundraising.

Experience

• Developing and implementing an Individual Giving strategy.
• Managing and developing team members.
• Increasing income through donor acquisition and retention.
• Using a fundraising database to record data and extract intelligence accurately.
• Implementing donor segmentation, targeting and positioning strategy.
• Knowledge of a range of fundraising products, recruitment channels and engagement channels.
• Managing income and expenditure budgets.
• Presenting to internal and external stakeholders.

Skills and abilities

• Strong verbal and written communication skills. Able to engage audiences using a range of communication tools.
• Strong direct marketing skills; skilled at devising and delivering social media and print campaigns.
• Ability to work cross-functionally and to secure resources and support from colleagues in different business areas.
• Strong interpersonal and influencing skills; confident and personable with the ability to manage and build strong relationships with key individual donors and organisations.
• Strong organisation and time management skills. Able to plan / prioritise own work and meet agreed deadlines.
• Excellent attention to detail and methodical approach to tasks.
• Competent use of MS Outlook, Excel, Word and the Internet.
• Strong numerical / budgeting skills.
• Strong data processing skills.
• Experience of social media campaign management.

Attitude and Personal Qualities

• Motivated, reliable and professional.
• Flexible, able and willing to respond to changing priorities.
• Strong team player with collaborative working style, who enjoys individual and team working.
• Willing to participate in all activities relevant to the role.
• Willingness to work occasional evenings and weekends.
• Commitment to GDPR and Fundraising Code of Practice.
• Commitment to the principles of Equality and Diversity.