Individual giving manager jobs in ottershaw, surrey
Our Generalist Advice Supervisors provide excellent on-the-day generalist advice supervision across our services.
You could supervise advice already, or be an experienced adviser looking for their next move. This role is perfect for a candidate who wants to deliver an immediate impact in their work and is enthusiastic about bringing people along with them. You'll maintain a consistently high quality of advice and helping clients by providing support, guidance and feedback on a day-to-day basis by:
- actively supporting the quality of generalist advice and pathfinding (triage) by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, that research and campaigns issues are identified and outcomes are recorded
- actively supporting each team member to develop their skills and competences, by guiding, demonstrating, encouraging, suggesting, coaching, giving timely & constructive feedback and challenging appropriately
- adapting the level of support to individual competence and taking account of the whole team’s needs.
- managing the practicalities of advice sessions by overseeing and managing all practical issues relating to the session
PRINCIPAL TASKS AND RESPONSIBILITIES
Supervision
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Ensure that all advice given under your supervision conforms to Citizens Advice quality standards and with our systems and procedures.
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Supervise advice teams in our main office, at outreach locations and on remote services (e.g. Adviceline) to ensure smooth running of services and client journeys.
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Manage drop-in sessions at our main office and at external locations
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Identify general training and support needs in paid and voluntary staff under your supervision and feed back into the organisation’s learning and development plan.
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Provide timely feedback to paid and voluntary trainee advisers by observing client interviews and reviewing follow-up work
Quality assurance and training
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Working as part of our case review team, conduct case reviews to set rectification action for both paid and voluntary staff to ensure Citizens Advice quality standards are met.
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Keep up to date with legislation, case law, policies and procedures, and disseminate updates to paid and voluntary staff through our communications channels.
Research, campaigns and partnership building
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Take part in the organisation’s responses to local research and campaign issues by supporting paid and voluntary staff to collect case studies and statistical data.
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Contribute to developing partnerships with other organisations to support our advice work.
Other duties and responsibilities
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Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of our service.
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Be alert to funding opportunities and contribute to funding bids and proposals.
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Demonstrate commitment to the aims and policies of the Citizens Advice service.
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Abide by the health and safety guidelines and share responsibility for own safety and that of colleagues.
PERSON SPECIFICATION
Essential
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Ability to commit to and work within, the aims, principles and policies of the Citizens Advice service and the vision of Citizens Advice Kensington and Chelsea.
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If not currently a supervisor, a minimum of two years’ experience and demonstrable ability of delivering good quality generalist advice.
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Experience of delivering advice across different channels (telephone, in-person, etc.).
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Understanding of the complex needs of our clients, the ability to empathise, and to deliver advice in a way that meets the client's needs
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Ability to prioritise own work, meet deadlines and manage a variety of duties.
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Good interpersonal and communication skills, verbally and in writing.
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Proven ability to build relationships with clients, volunteers, staff and partners.
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Experience of working with, managing and developing volunteers.
Desirable
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Familiarity with Citizens Advice’s policies, procedures and systems.
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Experience of formally or informally supervising, mentoring and/or guiding colleagues.
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Experience in giving debt advice
The client requests no contact from agencies or media sales.
About us
We are National Energy Action (NEA) – and our vision is to end fuel poverty. Our work to improve and promote energy efficiency brings social, environmental, housing and employment benefits. We believe everyone should be able to afford to keep their homes warm and safe. However, low incomes, high energy bills and poor energy efficiency currently deny this to millions of households across the UK. Never has this been more important than today.
National Energy Action’s teams are supportive, knowledgeable and dedicated to what we do. We are proud of our expertise and proud of the service we deliver to our clients.
We offer colleagues a friendly, rewarding workplace and the chance to build a worthwhile career with a not-for-profit organisation that makes a genuine difference to people’s lives every day.
The role
This is a time of unprecedented demand for our services. We have a fantastic opportunity for someone to join us as a Benefits Adviser on either a full or part time basis. Job Share applications are also welcome. Full time hours are 37 hours per week.
We’re looking for an experienced and knowledgeable professional to help us deliver our work programme and build our profile amongst regional stakeholders. The post-holder will deliver projects that seek to bring an end to fuel poverty and to the misery of cold homes that is experienced by over 6.5 million households in the UK.
This is a highly rewarding role where knowledge and experience are key. You will provide accurate, comprehensive benefit entitlement advice and support to householders, ensuring they receive the help they need. From initial consultation to form completion, you will be responsible for offering guidance across multiple channels – by phone, online and in person.
National Energy Advice’s Benefits Entitlements and Claims Support Officers are empathetic, polite and have good listening skills but are also knowledgeable, assertive, and confident. You will obtain relevant information about a client’s circumstances and offer accurate guidance about potential eligibility for additional benefit entitlements. This will include the completion of application forms as appropriate. Advice will be given over the phone, via online contact and in face-to-face settings where appropriate.
What you will need to succeed
National Energy Action is seeking skilled and experienced individuals to join our team in a pivotal role supporting low income and vulnerable households.
You will have a strong background in providing welfare benefits advice and expert advice on welfare rights, including entitlements, systems, claim processes and current legislation and practices; all tailored to individual client circumstances. You will have demonstrable experience of providing welfare benefits advice via telephone and face to face is essential.
You will need good organisational skills, excellent communication skills as well as an understanding of the challenges faced by low income, vulnerable or disadvantaged householders.
The role of Benefits Adviser will be part of the Communities Directorate and the postholder will report to the Benefits Entitlement and Claim Support Manager.
Post holders must be resident within the UK and be able to provide their Right to Work in the UK. Hybrid working is subject to a risk assessment to ensure the working environment is appropriate under health and safety and GDPR requirements.
The job description provides a list of the duties of the post and the person specification provides the list of essential and desirable criteria.
We are offering:
- £29,064 – £34,267 (FTE) – Points 12-22 (plus £3,300 London Weighting if applicable). Appointments are usually made at the starting point of the scale.
- 11½% non-contributory pension.
- 25 days annual leave (FTE) plus 3 additional days in between Christmas New Year Period when our offices close; plus, all public holidays per annum for full time staff, pro-rata for part time staff.
- Flexible working arrangements including the opportunity for Hybrid working.
- Enhanced family friendly payments.
- Employee Assistance Programme.
- Employee benefits platform.
Are you a creative, organised, and analytical individual with a strong passion and knowledge of social media and the drive to make a difference for animals raised for food?
The Humane League UK (THL UK) is a charity ending the abuse of animals raised for food by influencing the policies of the world's biggest companies, demanding legislation, and empowering others to take action.
We're a mission-driven, energetic team focused on problem-solving and effective teamwork, and have grown significantly over the last few years.
Thanks to our effectiveness, The Humane League has been named Top Charity by the independent evaluator Animal Charity Evaluators for every rating period since 2012.
THL UK is an equal-opportunity employer. We are committed to furthering equity and inclusion, and we value diversity. We seek people from a wide range of backgrounds who will bring a fresh perspective to the team, not just because it is the right thing to do, but because it makes us stronger.
We make employment decisions by matching our organisational needs with the skills and experience of candidates, irrespective of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, disability, neurodiversity, age, or veteran status.
We are proud to be a Disability Confident Committed Employer, demonstrating our commitment to recruiting, retaining, and supporting disabled people and people with health conditions, based on their skills and talent.
You can read more about how The Humane League UK is working on Diversity, Equity, and Inclusion on our website.
If you have any questions or concerns regarding accessibility, please contact us via our website and we will be happy to discuss, via email or telephone, reasonable adjustments that you may require throughout the process.
The position:
The Humane League UK is seeking a creative, proactive, and strategically-minded individual with the drive to end the abuse of animals raised for food.
As Social Media Coordinator, you will live and breathe all things social media, understanding its potential contribution to achieving our mission.
You'll lead all activities across our Facebook, X, Instagram, Threads, YouTube, and LinkedIn, as well as keeping an eye out for opportunities elsewhere on social media. With strong working knowledge across social channels, you’ll implement a digital strategy focused on reaching, engaging, and converting our audiences to take action for animals.
This role reports to the Digital Communications Manager.
To find out more about the role you can watch the recording of our recent webinar by following the 'Redirect to recruiter' button.
Who you are:
You are passionate about The Humane League’s mission of ending the abuse of animals raised for food. With an attention to detail and strong written and verbal communications skills in English, you’ll have a keen eye for persuasive and punchy copy and an ability to adapt your tone of voice.
You’ll be able to prioritise and manage multiple tasks efficiently in a fast-paced environment, ensuring that you meet deadlines and communicate internally.
You’ll have experience of digging into the data, using analytics to assess results, gain learnings, and action those learnings to improve channel performance. You understand what audiences want to see from different channels, and how to get cut through and reach attention on each one.
You are a whizz with editing tools and can create compelling, dynamic video and static content that hooks people in and keeps them watching.
You’ll be comfortable reacting to opportunities nimbly and being proactive in looking for stories to tell about our work, seeing every interaction as an opportunity.
You’ll be willing to be the face of the organisation on social media, ensuring that you have a good working knowledge of our issues and campaigns in order to motivate support for them.
You will have a supporter-centric approach to communications, responding to comments and messages from a place of care and empathy.
While working with autonomy is an important part of your role, strong collaboration and communication skills are paramount to your success.
Primary Responsibilities:
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Ownership of our social media channels; regularly testing, creating, and posting content that is tailored to each platform, using each channel’s features to maximise impact towards our goals.
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Planning and building social media campaigns that strategically integrate goals and consider metrics.
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Updating the communications calendar.
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Create inspiring concepts and develop these into compelling, on-brand, platform-specific content using tools like Canva and Adobe Express.
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Social media community management including moderating and responding to comments and messages to ensure people feel valued, engaged, and we are building strong relationships with supporters and potential supporters.
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Regularly monitoring social trends to create topical content.
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Using tools such as Google Analytics, Facebook insights, and Sprout Social to report on post and channel performance, monitoring and evaluating success against goals on a monthly basis.
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Contribute to or initiate the development and improvement of processes that improve delivery and collaboration.
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Keep up to date with new features and tech related to social media platforms, as well as other organisations’ activity, to ensure the most engaging and effective content.
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Encourage and assist staff members in producing social media content, supporting them with creative and technical guidance and giving feedback.
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Contribute to other communications activities such as website and PR content, as necessary.
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Attend events, protests and actions as necessary, developing on-the-ground content plans that effectively showcase our actions and further our goals.
In addition
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Update the wider team on social media progress and insights.
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Perform any other duties assigned by the Digital Communications Manager or Head of Communications.
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Participate in team meetings including note-taking and facilitation.
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Help us make THL UK an inclusive workplace where employees and supporters are proud to be members of the movement
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Demonstrate commitment to creating a stronger and more effective animal protection movement through inclusion and belonging, recognising the need for all of us to do better for social justice on a personal and organisational level.
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Attend in-person workshops several times a year.
Essential Skills and Experience:
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Strong working knowledge across multiple key social media platforms, particularly Instagram and Facebook – this could be through professional experience or demonstrable extensive personal use.
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Experience in planning, creating, and scheduling social media content ahead of time, as well as reactive content.
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An understanding of how different audiences engage with content across various platforms, and what they want to see from each.
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Confident using the features and tools of each channel to optimise reach and engagement.
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Experience using data and analytics to assess social media performance, extract insights, and apply learnings to improve results.
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Proficiency with editing tools to create both video and static graphic content.
Desirable Skills and Experience
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Proficient in tools such as Google Analytics, Facebook Insights, and Sprout Social (or similar).
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Experience in community management, including responding to comments and messages in a timely, appropriate, and engaging way.
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Knowledge of factory farming/farmed animal welfare issues
For full details of the role, including the key competencies we see as the the most important requirements for being successful in this position, please visit our website by following the 'Redirect to recruiter' button.
Hours:
As an organisation we work a four day work week. This is a full time position of 30 hours per week over Monday to Thursday.
Good to know:
You will have access to:
- A fully remote work environment and team (all equipment is provided)
- A 4 day working week
- 20 days leave plus 8 days for bank holidays that can be used at a time of your choice
- Flexible working hours
- A workplace pension
- An annual learning and development budget
- Support for mental and physical wellbeing
- £25 per month reimbursement towards home working costs
At The Humane League UK, animal welfare is at the forefront of our everyday work and as such, many of our employees are vegan by personal choice. All of our events and workshops offer only plant-based meals. We welcome all mission-aligned candidates to apply, no matter where you are in your journey to end the abuse of animals raised for food.
We are looking to speak to a wide range of candidates with diverse backgrounds - #NonGraduatesWelcome
Our employees all work remotely but still enjoy a supportive, collaborative environment.
For our salaries to be fair, transparent and equitable we want to provide a system that delivers a competitive salary in the market and could eliminate potential biases in compensation (such as the gender pay gap). For more information about the Social Media Coordinator salary please the attached document.
All applicants need to be:
- Fluent in written and spoken English.
- Live and have the right to work in the UK (we are unable to consider applications from those without the right to work in the UK).
- Committed to our mission to end the abuse of animals raised for food.
The Process:
All applicants will be contacted within one week of the closing date to let you know if you have been successful in reaching the next stage.
Our full interview process comprises of the following stages:
- A skills test to give us an opportunity to see your skills in action (completed remotely).
- Join an online interview (via video call) so we can learn more about each other.
- Final Interview (via video call as above)
For full details of our recruitment process please see the attached document.
We exist to end the abuse of animals raised for food

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to make a real difference in people’s lives? Do you want to work with like-minded professionals in a great team?
Rees seeks to support those who have, at some stage in their lives, been in foster care or residential care, including those with custodial experience. The charity understands the importance of having a lifelong support network. Our aim is to help care experienced people thrive in all aspects of their lives at any age. We seek to listen; offer help and advice about any aspect they may have.
Rees delivers its services and products to public and voluntary sector commissioners, businesses, other agencies, and professionals.
The Rees Foundation is seeking a dynamic and driven Fundraising Officer to help us grow and diversify our income, enabling us to continue providing lifelong support to care experienced people across the UK.
This is a remote role, open to candidates across the UK. Occasional travel will be required, including monthly visits to our Worcestershire office and other UK travel.
What You’ll Do:
As our Fundraising Officer, you’ll be instrumental in supporting our expanding fundraising strategy. Working closely with our Senior Fundraising Officer and Head of Income and Development you’ll help identify new funding opportunities, manage donor relationships, craft compelling proposals, and support campaigns and events.
Key Responsibilities:
- Research new funding opportunities and potential donors
- Create persuasive fundraising proposals and communications for trusts, foundations, corporates, and individuals
- Manage donor records and ensure timely acknowledgment of donations
- Support fundraising campaigns, including online and in-person events
- Assist in preparing grant applications and ensuring reporting compliance
- Generate fundraising reports and support strategic planning
- Provide administrative and operational support to the fundraising function
What We’re Looking For:
We’re looking for someone with excellent people skills, attention to detail, and a proactive approach. You’ll be a strong communicator, an analytical thinker, and someone who thrives in a fast-paced environment with a purpose with proven experience in the fundraising, research and bid writing.
Essential Skills & Experience:
- Proven experience in fundraising, research, and bid writing
- Exceptional written and verbal communication skills
- Excellent organisation and time management skills
- Strong attention to detail and ability to manage multiple priorities
- Experience with CRM databases and Microsoft Office
- A collaborative team player with a positive, solution-focused attitude
- Understanding of the UK charity sector and fundraising regulations (preferred but not essential)
Why Join Us?
At Rees Foundation, you will join a dedicated team committed to supporting those who have been in care. This is a fantastic opportunity to:
- Make a tangible impact on the lives of care experienced individuals
- Develop and grow your skills in fundraising and business development
- Be part of a supportive and values-led organisation
The client requests no contact from agencies or media sales.
We are looking for an exceptional individual to join our busy team at LimeCulture.
The Head of Safer Cultures (Sport) is a senior leadership role within the organisation, responsible for driving high-impact safer cultures and safeguarding strategies and projects across a range of sectors, with a primary focus on Sport. This role requires a highly experienced professional who has led cultural change and safeguarding work at a strategic level, is confident working at executive and board levels, and brings a strong understanding of how safeguarding principles apply across different organisational cultures.
The postholder will play a key role in leading consultancy projects, influencing strategic cultural change and safeguarding decisions, and contributing to the development of content and resources
This is a full-time role and is primarily home-based with some planned travel and so candidates can be based anywhere in the country.
The client requests no contact from agencies or media sales.
Job Summary
CAAS provides an Autism and ADHD Support Service across the 8 boroughs of NW London from our base in Eastcote and offices around London. We offer information, advice, and support to ADHD/Autistic people, their families, and professionals, with the aim of improving quality of life and building neurodivergent-aware communities.
In this role, you will join the established CAAS adult team to support, educate, and empower ADHD/Autistic adults (diagnosed or self-identified) across NW London.
You will:
· Provide one-to-one information, advice, and practical task-based support.
· Facilitate online and in-person peer groups, courses and workshops sessions.
· Help develop resources that increase understanding of ADHD/Autism and pathways to support.
· Signpost to local and national services, community groups, and specialist support.
· Work with professionals to share good practice and promote reasonable adjustments so services are more accessible to ADHD/Autistic adults including delivering short training sessions to professionals.
The role requires:
· A strong commitment to supporting ADHD/Autistic adults to improve quality of life and self-advocacy.
· Excellent communication and active listening skills, including the ability to adapt to different communication preferences.
· Excellent organisation and record-keeping.
· Confidence in group facilitation and delivering training.
· Ability to collaborate across health, social care, education, and community settings.
· Strong keyworker/caseworker skills
· Ability to self-manage diary skills, case load and accurate record keeping.
Key Responsibilities – Supporting ADHD/ Autistic Adults
Providing individualised task-based support
· Provide one-to-one ad hoc, tailored support for pre-and post-diagnosis (with the support to be co-produced by the service user). This support may include, but is not limited to:
· Practical support with communication or executive functioning tasks and activities such as making calls, form filling, applying for benefits, and planning their week.
· Working within a “help you to do it” model, encouraging skill building and self-advocacy.
· Support with applications for further education and employment
· Maintain and update our public-facing ADHD Resource Board, and foster relationships with other support organisations to strengthen our signposting and referral pathways.
Facilitate Support Groups
· Facilitate twice-monthly ADHD Groups.
· Facilitate Parent and Carers Support group.
· Facilitate monthly pre-diagnosis support group.
· Facilitate Coffee Connect social group for ADHD and autistic adults.
· Facilitate quarterly Professional Connect Forum.
· When agreed in advance with manager provide cover for other colleagues’ projects.
Facilitate Courses and Workshops
· Deliver a 6-week Understanding my ADHD Course for newly diagnosed ADHD adults.
Front of house support and referrals process
The Specialist Adult ADHD/Autism Advisor (SAAA) will be expected to answer both written and telephone enquiries from members of the public about CAAS services, with a warm and welcoming style, so clients feel comfortable to attend our services.
SAAA will be expected to welcome visitors to the centre and provide information about CAAS and The SAAA will provide front-of-house support, welcoming visitors, answering queries, and managing the referrals process, including CRM updates, triage, and liaising with referrers.
CAAS offers a wide range of adult services, so SAAA will be expected to proactively support clients in accessing the appropriate services and provide consistent follow-up and communication.
Other Responsibilities - Wider support
The SAAA will be expected to contribute to the support and empowerment of ADHD and autistic adults and their families in a range of other ways, such as:
· Build and maintain strong relationships with local statutory and voluntary services, particularly within health, social care, and social prescribing teams.
· Represent CAAS by attending relevant meetings to ensure active links with local authority and voluntary sector partners.
· Stay informed about national and local developments related to ADHD/autistic adults, identifying opportunities to raise awareness and influence the development of appropriate services and support.
· Contribute to the development and delivery of training for professionals and the community by:
· Using inclusive, evidence-based language and approaches
· Tailoring content to meet the needs of different audiences
· Supporting outreach and promotion of CAAS’s training offer related to ADHD and autism in adults
Other Responsibilities - Organisational
· To create resources and content to be used within our adult services by clients and colleagues.
· To provide written reports as required by professional agencies and CAAS.
· Assist in promoting the organisation’s services.
· Attend regular supervision and training sessions.
· Ensure project monitoring and reporting requirements are met.
· Provide regular progress reports to the Adult Service Manager/Lead.
· To comply with such policies/procedures, guidelines and codes of practice as laid down by CAAS and the Law.
Other Responsibilities
· To carry out other tasks appropriate to the post and as agreed with the Adult Service Manager.
· To actively participate and undertake training and development of self and others.
Please note job descriptions only reflect 80% of a role and are not an exhaustive list of duties. You are expected to carry out other activities within the scope of the role.
Person Specification - Essential
Knowledge & Experience
· Experience/knowledge of working with ADHD and autistic people (adults).
· Experience/knowledge of the challenges facing ADHD and autistic people (adults).
· Knowledge/awareness of reasonable adjustments, strategies, and coping mechanisms to support ADHD and autistic people’s needs.
· Qualified facilitator / demonstratable experience in facilitating groups and delivering training.
· Experience in safeguarding vulnerable adults, data protection, equal opportunities, diversity legislation, and best practice.
Values & Approach
· Understanding of inclusive, neurodiversity-affirming language and approaches when working with ADHD/autistic adults.
· Commitment to person-centred support and promoting autonomy for neurodivergent adults.
· Willingness to reflect on practice, take on feedback, and engage in ongoing professional development.
· Able to manage emotionally sensitive situations with empathy while maintaining professional boundaries and personal resilience.
Communication & Interpersonal Skills
· Strong verbal and written communication skills, with confidence representing CAAS in a range of settings.
· Ability to develop relationships with relevant statutory and voluntary sector bodies.
· Able to work independently and as part of a team, contributing to shared goals and supporting colleagues.
Organisation & Time Management
· Strong organisational skills with great time management. There is a heavy demand for the personal organisation of your workload and managing appointments, and you will need to be able to manage a diverse workload with competing demands.
· Prompt response to competing demands from clients, professionals, and colleagues.
Record Keeping & Monitoring
· Maintains accurate and timely records in line with CAAS procedures, including CRM monitoring requirements and deadlines.
· Ability to monitor work.
Flexibility & Technical Skills
· Flexible and willing to facilitate groups, courses, and workshops outside their normal pattern of work where appropriate to ensure smooth running of team.
· Computer Software Skilled (much of the work is managed via technology and computers)
Person Specification - Desirable
· Voluntary Sector Experience.
· Counselling or coaching skills.
· Knowledge of SEN / Adult Social Care Legislation.
Equal Opportunities
CAAS recognises the positive value of diversity, promotes equity and challenges discrimination. We welcome and encourage job applications from people of all backgrounds, including applications from Black, Asian and Ethnic Minority communities, people who identify as having a disability, and LGB+, Trans and non-binary candidates.
We also recognise the value of flexible working, so will consider different types of flexibility (such as term time, annualised or compressed hours, and a minimum requirement of 60% working in the office for all staff), as well as the possibility of offering the role on a job share basis.
CAAS is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. The successful candidate will be required to undergo an enhanced D
The client requests no contact from agencies or media sales.
SSAFA’s Grants and Statutory Income Team, operating across the UK, are proud to announce this role as part of their strategic plans to develop a steady and growing source of income from statutory organisations.
About the role
This is a new fundraising opportunity to help provide support for serving personnel, veterans and their families ensuring that no-one battles alone.
Supported by the Statutory Grants Manager, this role is fundamental in developing, advancing and championing both new and existing income from local authorities, health providers, and other local commissioning bodies and grant funders. The aim of this role is to increase income generation in this area whilst enhancing SSAFA’s visibility and profile within these organisations on a local level. Achieving this will require the development of strong, strategic relationships, underpinned by excellent bid writing skills to produce effective proposals for support.
SSAFA is entering into an exciting period of strategic development with this income stream and if successful, you will be part of a small team with the potential for career development.
Whilst the post is homebased, to be eligible for this role you are required to live in the South East or South West of England as the role will focus on these regions and will require regular travel within them. There will also be an occasional need to travel across the UK and to work evenings and weekends at key events.
About the team
You will join a small, established and dedicated team who cover the whole of the UK. With regular team meetings and a variety of communication mediums you will be given ongoing support, training and mentoring throughout. We are a remote team and well connected to all colleagues. This supports and drives our determination and success
About you
We are seeking an exceptional candidate who thrives on challenge and brings a strong understanding of the statutory funding landscape. You will be a determined, highly motivated individual, with a proven track record of securing significant funds from statutory organisations. You will be a natural communicator with proven success with bid writing and presentation skills. You will be a confident networker, able to represent the charity to external stakeholders and will excel at developing strong relationships with statutory organisations, both in person and remotely whilst working from home. An ability to self-motivate with a can-do attitude is a must.
About SSAFA
SSAFA, the Armed Forces charity, has been providing practical, emotional, and financial support to our Forces and their families since 1885. SSAFA, is a trusted source of support for the Armed Forces community in their time of need; last year our trained teams of volunteers and employees helped more than 53,000 people in need, including veterans, serving personnel (regulars and reserves) and their families.
SSAFA understands that behind every uniform is a person. We are here for that person and their family – any time they need us, in any way they need us, for as long as they need us.
Diversity and Inclusion at SSAFA
SSAFA exists to support a diverse range of beneficiaries within the armed forces community, and we believe diversity within our teams is key to ensuring we can deliver our services effectively. We thrive on differences and believe it is critical to our success as a worldwide charity. SSAFA is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.
SSAFA is committed to using the Disclosure & Barring Service to ensure we, as an employer, safeguard those we serve.
No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.
Closing date: Midnight Monday 25 August 2025
Interviews: TBC
Our vision A society in which the Armed Forces, veterans and their families can thrive.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Use your digital marketing skills to deliver record-breaking campaigns that raise millions for great causes at a multi-award winning digital agency.
8Cats Digital is on a mission to create the most effective, creative, and accountable digital marketing campaigns in the sector and we’re looking for an ambitious Digital Marketing Executive to join us.
You’ll play a key role in shaping and delivering digital campaigns that have real-world impact - from bringing in leads for legacy campaigns to raising seven figures for individual giving. You’ll take a client brief and lead it through every stage: creative ideation, execution, optimisation, and analysis.
If you're someone who thrives in a fast-paced agency setting, loves solving problems, and wants your work to make a difference, this is your chance to grow with us.
What You’ll Do:
- Take briefs from major charity clients and translate them into outstanding multichannel digital strategies
- Oversee campaigns from start to finish: from creative briefing to real-time optimisation to final reporting.
- Work across a diverse range of causes and channels, leading on paid media and collaborating with specialists on delivery.
- Write clear, actionable briefs for our in-house team (designers, ad buyers, copywriters).
- Monitor live campaigns using Meta Ads, Google Ads, and GA4 - spotting trends, fixing problems, and seizing opportunities.
- Deliver post-campaign insights that go beyond the numbers - and explains the 'why'.
- Support the senior team on key accounts, and lead others independently.
- Contribute to our long-term mission to raise £100m for our clients' causes by 2035. A target we're well on our way to achieving.
What You’ll Bring:
- 2-3 years' experience in a digital marketing role (agency or in-house) working with charities or non-profits.
- Proficiency with Meta Ads, Google Ads, and GA4
- Ability to manage campaigns from brief through to post-campaign insights.
- Strong data skills, able to review performance and draw actionable conclusions
- Experience creating post-campaign reports and communicating impact
- Comfortable working across multiple clients and causes simultaneously
- Charity sector experience or knowledge of fundraising campaign types (desirable)
- Familiarity with other paid digital channels such as YouTube, TikTok, Reddit or offline channels like DOOH or TV (desirable)
Why join the 8Cats Digital team?
- Mission-led: We’re working to raise £100,000,000 for charity by 2035 — and we’re well on our way with £35,000,000 raised so far.
- High-impact work: You’ll shape campaigns for causes including cancer, environmental, humanitarian, social justice, mental health, housing and homelessness plus a range of other health causes.
- Supportive team: Small, experienced, and invested in your growth.
- Creative freedom: You’ll be trusted to find new angles, test new tactics, and help redefine best practice in the sector.
- Early opportunity: Join us at a pivotal time and grow with the agency.
The Details:
- Location: Remote (UK-based), with travel to London for client meetings or team meetups
- Hours: We're looking for full-time, part-time or contract and can be flexible around your home life
- Salary: £28,000 - £35,000 depending on experience
Ready to Apply?
Send your CV and a short cover note that tells us:
- Why you think you'd be a great addition to the 8Cats Digital team
- Why does this role and the sector excite you
- A campaign you’ve worked on and your contribution to its success
We’re interviewing on a rolling basis, so get in touch if this sounds like your next role.
No agencies, please.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At Better Story, we are dedicated to raising funds and shining a light on organisations that are making a real impact in the world. From those who provide vital support to refugees, to those who empower individuals to transform their lives, and those who are driving positive change in their local communities, we stand behind causes that truly matter.
An essential part of our sustained growth is the recruitment of a Trusts and Foundations Fundraising Consultant. Could that be you?
As a Trusts and Foundations Fundraising Consultant, you will play a crucial role in serving our clients by:
- Understanding their work in detail and collecting the necessary information to write compelling cases for support and applications.
- Leading communications with the clients you support.
- Researching suitable trust funds and foundations
- Creating a strategic plan for submitting applications.
- Writing inspiring applications that get results and make a real difference to the organisations we support.
Please see the full job description that is attached.
Further Details
- Full Time = 35hrs a week
- Salary: £27,500 + Pension contribution + home working allowance + IT equipment.
- Location: Fully remote. Optional in-person meetings from time to time.
- Annual Leave: 35 days per year including Bank Holidays
Please submit a CV and tailored covering letter (not using AI will give us a better understanding of your writing capabilities, which is important for this role). We'll be interviewing as and when suitable candidates apply.
We look forward to hearing from you.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
About Charity Right
We are a focused and passionate international food charity on a mission to free people from the devastating effects of hunger. Since our founding, we have provided over 40 million meals across 7 countries, serving those who need it most with dignity and care.
Our Mission
We believe that no child should go to school hungry. Our single-cause focus allows us to be exceptionally effective at what we do best: providing nutritious school meals that keep children in classrooms and give them the opportunity to break free from poverty through education.
About the Role
We are seeking a strategic and experienced Head of Fundraising & Events to lead the development and growth of a high-performing department focused on generating income through national and international challenge events and corporate partnerships.
This is a senior leadership role with full responsibility for designing the fundraising and events strategy, building the structure and team to deliver it, and ensuring scalable, sustainable growth. You will shape the long-term direction of the department, ensure the right people and processes are in place, and play a key role in supporting the organisation’s broader income generation goals — including supporting the CEO with major donor stewardship.
While the department’s primary focus is income growth through challenge events and corporate partnerships, the role also includes oversight of a small number of legacy community events and relationships ensuring continuity and reputational stewardship.
Key Responsibilities:
Strategic Leadership & Department Building
- Develop and lead the overall strategy for the Fundraising & Events department in line with the organisation’s income growth objectives.
- Design and build a departmental structure capable of delivering scalable fundraising through events and partnerships.
- Recruit, lead, and manage a high-performing team, ensuring clarity of roles, effective delegation, and strong performance management.
- Establish systems, workflows, and processes that support growth, quality, and consistency across all fundraising activity.
- Set and monitor departmental KPIs, targets, and budgets, reporting regularly to the CEO and Senior Leadership Team.
Challenge Events Programme
- Oversee the strategic growth and diversification of the organisation’s challenge events portfolio, building on successful formats and expanding into new areas.
- Provide leadership and oversight of event planning, delivery, and evaluation — ensuring the team has the tools and capabilities to execute effectively.
- Identify and guide strategic partnerships with external groups and communities that can support participant growth and event reach.
Corporate Fundraising
- Design and implement a new corporate fundraising strategy
- Lead the identification and prioritisation of strategic corporate opportunities.
- Guide the creation of partnership models, engagement materials, and stewardship plans, supporting the team in execution.
- Develop the necessary infrastructure (e.g. pipeline management, prospecting systems) for long-term corporate fundraising success.
Major Donor Support
- Act as a senior partner to the CEO in managing and stewarding major donors.
- Ensure the department provides the research, briefing, and coordination required to support a best-in-class major donor experience.
Legacy Community Fundraising
- Provide oversight and continuity for a limited number of legacy community events, ensuring they are delivered with appropriate resource and quality.
- Work with the Fundraising & Events Manager to assess the future viability of these events and how they may integrate with or exit from the broader fundraising strategy.
- Maintain key relationships with mosque and school partners to preserve goodwill and support transitional planning.
Team Leadership
- Line manage the Fundraising & Events Manager, providing coaching, strategic direction, and performance support.
- Ensure the team structure remains fit for purpose as event formats, income goals, and capacity evolve.
- Delegate operational oversight of individual events and activities while maintaining accountability for departmental outcomes.
Cross-Organisational Leadership
- Represent fundraising and events at the senior leadership level, contributing to organisational strategy and decision-making.
- Foster a culture of collaboration and continuous improvement across teams.
- Uphold high standards of integrity, professionalism, and alignment with the charity’s values and mission.
Essential Skills and Experience
- Significant experience in a senior fundraising or income generation role, including designing and delivering strategy at a departmental level.
- Strong track record of building and leading high-performing teams.
- Experience growing and managing challenge events or mass participation programmes, either directly or through team leadership.
- Proven ability to develop income streams, including events and corporate fundraising, from inception to sustainability.
- Commercially minded, with strong strategic planning and budget management skills.
- Excellent relationship-building skills and comfort engaging at senior/executive levels.
- High levels of initiative, resilience, and the ability to lead in a remote-first environment.
Desirable
- Experience supporting major donor programmes or working in close partnership with a CEO or Director-level fundraiser.
- Familiarity with charity CRMs and performance reporting tools.
- Experience working within a faith-informed or values-driven organisation.
Working Culture:
We are a remote-first organisation. This role offers flexibility in working hours and location, with occasional UK travel required for key events and team meetings. You’ll be part of a purpose-driven leadership team committed to creativity, integrity, and delivering real-world impact.
Employment Type: Permanent, Full-Time
Location: Remote Working
Reports to: CEO
Salary: £48,000 – £54,000, dependent on experience
We are on a mission to end child hunger - one school meal at a time. Hunger doesn’t just mean an empty stomach. It keeps children out of school.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Head of New Developments
£56,254 per annum, with a London Weighting Allowance of £4,530 for those living within a London Borough (32 local authority districts plus the City of London)
Ref: 09REC
Full Time 37.5 hours per week – happy to talk flexible working
The role
Sustrans is the UK’s leading active travel organisation, working to make it possible for people across society to walk, wheel and cycle. We have a new strategy for the next five years, a key strand of which is to unlock active travel in new housing developments, and we are recruiting a Head of New Developments to lead this work.
This is a new position in which you will draw on your experience in the housing delivery sector to grow Sustrans’ contribution to the creation of new communities that have active mobility at their heart. As well as leading our influencing work aimed at organisations in housing delivery, you will develop and promote an offer to partners, drawing on Sustrans’ existing infrastructure, behaviour change and advisory services. You will connect with, inform and inspire professionals and decision makers involved in delivering new homes to adopt the actions required to increase active travel in their developments. Through collaboration with our Commercial team and subject experts across Sustrans, you will develop a pipeline of funded work from public, private and third sector organisations, ultimately enabling more households to walk, wheel or cycle for their day-to-day journeys.
The role can be based in any Sustrans office and will involve frequent in-person meetings and site visits, particularly (but not exclusively) in the Midlands and South of England.
About you
You’ll have significant experience contributing to the delivery of new developments through work for or with organisations such as developers, housing providers, consultancies, local authorities or government. We’re looking for applicants with a professional network in housing delivery, and significant experience securing new commissions from and/or influencing organisations involved in delivering new developments. You’ll have a strong understanding of the development process, including the spatial planning system, and of the roles of the parties involved in delivering new developments, the power dynamics between them, and the opportunities and appetite each has for taking action to increase active travel. Naturally, you’ll have deep knowledge of the challenges, opportunities and hot topics in housing delivery – for new towns, urban extensions and urban intensification schemes.
You’ll have exceptional external-facing leadership skills, and be a strategic, creative thinker, able to solve problems and convert new ideas into practical actions. Your outstanding communication skills will enable you to engage with stakeholders at a senior level, including on contentious subjects and on high-profile projects. You’ll have strong business acumen to secure new commissions and deliver effectively for clients, and the skills to influence decision-makers.
You’ll have experience of engaging meaningfully with communities to ensure that new developments respond to the challenges and aspirations of local residents and stakeholders. And you’ll have good knowledge of how active travel can be embedded into new developments to maximise the number of routine journeys that are walked, wheeled or cycled.
We’re looking for exceptional collaboration and people management skills and a commitment to fostering an inclusive and high-performing organisational culture. We welcome Chartered membership of a relevant professional body.
About Sustrans
We work in urban and rural areas, making it possible, safe and appealing for people to people to walk, wheel and cycle. We address the barriers that prevent people from travelling actively – barriers that disproportionately affect people who live in deprived areas, those who are disabled, people who are older or younger, and women and girls.
We’re a practical, can-do charity, designing award-winning infrastructure solutions in streets and across neighbourhoods, and working with communities to give people the skills, confidence, motivation and equipment to travel actively. We’re experts in community and stakeholder engagement, carefully navigating the sometimes heated territory of our work to tackle traffic dominance and car dependency. And we provide data, insight and advice to decision-makers, helping them invest effectively in transport, place-shaping and their communities. We work with government, to support wider work to improve mobility, and to advocate for changes to policy and funding. And over the last 30 years, Sustrans has developed the National Cycle Network from scratch, working with supporters, volunteers, governments and stakeholders to create 16,500 miles of traffic-free and low-traffic routes, loved and enjoyed by communities across the UK.
We are now embarking on a new chapter for our charity, with a refreshed strategy. The Head of New Developments will play a key role in growing our impact in this new chapter.
What we offer
Sustrans has a long-term commitment to being a charity for everyone - reducing inequality, valuing diversity, enabling inclusion and ensuring all people are treated with dignity and respect. We aim to be a truly inclusive employer and welcome applications from people from all parts of the community, in particular from under-represented groups.
In return we can offer true hybrid working to suit individual circumstances and a flexible, supportive and rewarding working environment.
Wellbeing
- 28 days’ leave per annum plus bank holidays for full-time working
- Ability to buy an extra week of annual leave (pro-rata for part-time staff)
- Staff volunteer days
- 24/7 free, impartial and confidential support service
- We are members of the Green Commute Initiative and Cycle Scheme who both offer cycle to work schemes
Financial
- Group Personal Pension scheme with a 6% or 7% of basic salary contribution being matched by Sustrans
- Bike, computer and season ticket loans
- Discount benefits
- London Weighting Allowance of £4,530 for all those living within a London Borough (32 local authority districts plus the City of London)
- Death in service benefit – 3 x annual salary
Family Friendly
- Enhanced maternity and paternity pay
- Flexible working practices (full time hours are 37.5 per week, Monday - Friday)
Additional information
- Closing date for the receipt of completed applications is 23:59, 10th August 2025.
- Interviews are expected to take place in person in London week commencing 18th August 2025.
- Applications are invited in the form of a CV and covering letter.
As the Head of Philanthropy and Partnerships, you will play a pivotal leadership role in delivering our ambitious new fundraising strategy through leading a team to build transformational relationships to help achieve The Brain Tumour Charity’s mission to defeat brain tumours. Reporting to the Director of Fundraising and leading a high-performing team, you will be responsible for developing and executing a bold, strategic approach to major giving, trusts and foundations, corporate partnerships, and high-value donor engagement.
You will drive growth across a portfolio of income streams by identifying and cultivating long-term, meaningful partnerships with philanthropists, grant-makers, and companies aligned with our values and vision. This is a unique opportunity to influence change and secure significant funding to fuel life-saving research, improve patient outcomes, and raise awareness of brain tumours.
WHO WE'RE LOOKING FOR:
The ideal candidate will have a strong track record of securing six-and seven-figure gifts, exceptional relationship-building skills, and strategic leadership experience in a charity or relevant sector. Passionate, collaborative, and impact-driven, you will inspire others and champion innovation to help us move faster towards a cure.
KEY ACCOUNTABILITIES:
- Strategic Leadership
- Develop and implement an ambitious philanthropy and partnerships strategy aligned with The Charity’s overall income generation goals and strategic priorities.
- Lead and inspire a team of fundraising professionals across major donors, family Led Partnerships, Trusts & Foundations, and corporate partnerships, fostering a high-performance and collaborative culture.
- Contribute to the organisation's wider strategic planning and represent high value giving at senior leadership level.
- Income Generation and Growth
- Drive sustainable growth in high-value income, securing significant, multi-year gifts from individuals, companies, and grant-making bodies.
- Identify new funding opportunities, oversee compelling proposals, and ensure excellent stewardship that strengthens donor relationships and encourages repeat giving.
- Lead the development of major donor giving programmes, including cultivation events, networks, and tailored engagement plans.
- Relationship Management
- Personally manage a portfolio of high-value relationships, including major donors, senior corporate contacts, and philanthropic partners.
- Act as an ambassador for The Brain Tumour Charity, building influential partnerships and representing the organisation at key external engagements.
- Collaborate closely with the CEO, trustees, and senior volunteers to support their involvement in relationship building and solicitation.
- Corporate and Strategic Partnerships
- Develop a clear and compelling case for support for corporate partners, building strategic, long-term partnerships that align with corporate social responsibility objectives and mutual value.
- Oversee the delivery of impactful corporate partnerships, ensuring effective activation, reporting, and relationship management.
- Governance and Performance Management
- Set and monitor income and expenditure budgets for philanthropy and partnerships, reporting on performance to the Director of Fundraising and other stakeholders.
- Ensure compliance with fundraising regulations, data protection, and ethical standards in all donor and partner activities.
- Use data-driven insights and KPIs to evaluate and refine strategies for maximum impact and return on investment.
- Team Development and Culture
- Recruit, develop, and retain top fundraising talent, ensuring the team has clear goals, access to professional development, and a supportive environment.
- Champion cross-team collaboration, innovation, and a commitment to the Charity’s values and mission.
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
World Jewish Relief created the Specialist Training and Employment Programme (STEP) for refugees in 2016 and today we are the largest provider of specialist employment support to people who have experienced forced migration in the UK.STEP aims to support and empower people through a tailored employment programme that addresses the complex barriers that they face when preparing for and ultimately finding work in the UK.
We support all people who have experienced forced migration, regardless of their proximity to the labour market, to develop the skills and access the opportunities they need to secure sustainable and meaningful employment. We run STEP online and in person programmes across the UK.
We are now expanding our work to deliver (in partnership with the British Council) an English Language and Employment Support Programme for up to 4,000 Ukrainians and Hong Kong BNO status/visa holder (50% of each community) over the next 12 months.
We are recruiting Senior Employment Advisors to join the STEP team delivering this new programme, working directly with participants who have specialist careers. The Senior Employment Advisors will have expertise in one or more of the following areas of recruitment: education, accounting and finance, health, and IT.
You will prepare participants for competitive employment and help them to achieve their chosen training and employment objectives in line with their previous career. You will provide an exemplary level of support to STEP participants working towards a variety of performance targets based on the progression outcomes of participants including successful completion of training courses, voluntary and work placements, and achieving and sustaining paid employment.
The Senior Employment Advisors will work remotely and can be based anywhere in the UK.
About you
We are looking for candidates who have:
- Proven experience or knowledge within the employment sector
- Experience of support and recruitment into one or more of the following sectors: education, accounting and finance, health, and IT.
- Understanding of the issues and challenges faced by unemployed people to finding work, including those whose first language is not English
- Knowledge of adult learning/vocational training
- Experience of delivering 1:1 advice and guidance and supervising a case load of clients
- Experience delivering workshop activities around job search, work readiness and information, advice and guidance
- Experience of business engagement/intervention to facilitate access to placement and job opportunities
- Excellent interpersonal and communication skills
- Cross-cultural sensitivity
- Good admin and IT skills (CRM database, Microsoft Word, Excel, Outlook)
- Advanced level of English
- Competency in Cantonese or Ukrainian would be desirable
Candidates must be UK based and have the right to work in the UK for the duration of the contract
Benefits
We offer a range of benefits including:
- 23 days holiday pro rata plus bank holidays and Jewish holidays.
- Pension scheme – we contribute 5% to the World Jewish Relief pension scheme.
- Life Insurance – up to 3 times salary to nominated beneficiaries.
- Health Cash Plan – cash back to cover the costs of dental treatment, optical care, specialist consultations and a range of complementary therapies.
- Employee Assistance Programme – free, confidential advice or support with any personal or work. related concerns or free counselling if needed.
- On Friday the office closes at 3pm.
Equality, Diversity and Inclusion
World Jewish Relief promotes equality, diversity and inclusion in our workplace. We invite and welcome applicants from diverse backgrounds. We encourage applications from candidates of different ethnicities, socio-economic backgrounds, race, gender, age, disability, sexual orientation and of faith or none that meet the criteria set out for this role.
You don’t need to be Jewish to work for us, but you must but you must be committed to our faith-based values of Justice, Kindness, Repairing the World and Welcoming the Stranger. We are inspired by these values to work beyond our community, recognising the dignity and potential of all people.
We are striving to build a team reflective of the communities we work with. People with refugee or asylum-seeking backgrounds are experts by experience and are particularly encouraged to apply for this position. If you have first-hand experience of forced migration, please let us know in your application. Additionally, we encourage you to apply even if you do not meet all the requirements that are listed within the person specification.
We respect that people’s identity is not defined by their past experiences and do not expect candidates to describe their lived experience during the interview process unless they wish to do so.
To apply
Please upload your CV and a cover letter explaining how you meet the criteria in the person specification. Please refer to the person specification which shows which criteria will be assessed in your CV and cover letter.
Interviews will be held remotely on 26th and 27th August 2025.
Expected start date will be 9th October 2025.
Bringing life-changing action to people in crisis around the world
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Help build and diversity our income streams, and support the fundraising skills of the VCSE in Hammersmith & Fulham.
The post holder will be responsible for raising funds for Sobus from community fundraising, grants/trusts and developing other key income streams: major donors, regular giving and corporate.
The postholder will also provide information, support and guidance to Hammersmith & Fulham based VCSE organisations on fundraising activities.
The post holder will hold a strategic over view of Sobus’s fundraising needs and be a key player in the charity’s communications and marketing.
Your main duties will be to develop and manage our fundraising strategy, identify potential funding sources and create persuasive, winning funding applications and proposals.
You will also develop and deliver beginner level fundraising workshops for local micro and newly established VCS organisations, and provide help local VCSE organisations develop their fundraising strategies and funding applications
To strengthen local communities by providing voice, representation and support to residents through the VCSE organisations that support them.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports to: Refuge Services Manager
Hours of work: full-time (37.5 hours per week)
Location: Slough (on-site)
Salary: Band 5, £28,000 – £30,000 per annum dependent upon experience.
Contract: Permanent
Holidays: 25 days + Bank Holidays + 1 day for birthday
Deadline: Applications will be reviewed on receipt on a rolling basis. Please apply as soon as possible.
Requirements: Relevant experience, living in close proximity to Slough, must have valid driving license to drive people carrier
Benefits:
· 25 days annual leave per annum (+ bank holidays), plus up to 5 days additional leave for length of service.
· Birthday off + 1 ‘charity day’ day agreed by the trustees for all staff (usually last working day before 25 December)
· Christmas closure days given as additional leave (subject to annual Board agreement)
· Fully-funded IDVA training
· Access to benefit platform for a wide range of discounts on everyday spends plus gym discounts.
· Access to private healthcare scheme
· Holiday buyback scheme
Overview
The Dash Charity is looking for a Refuge IDVA to join its dedicated refuge services team.
This is an exciting opportunity to be part of a local domestic abuse charity with a huge influence and reach. For almost 50 years The Dash Charity has been supporting individuals and families experiencing domestic abuse, empowering women, men and children to recognise the tactics of abuse, break the cycle, and take back control of their lives.
We were one of the first charities in the UK to be awarded Leading Lights status for our Advocacy and Outreach Services by SafeLives, and pioneered healthy relationships workshops in schools over a decade ago.
We run three refuges that offer a sanctuary to women and children escaping violence and abuse, offering specialist children’s support and one to one support for women.
Key responsibilities:
• Identify and assess the risks and support needs of refuge clients using an evidence-based risk identification checklist.
• Manage a caseload of clients ensuring each client receives a quality and consistent service and support individual to their needs and risks.
• Support the empowerment of the client and assist them in recognising the features and dynamics of domestic abuse present in their situation, and help them regain control of their lives.
• To ensure that information is shared within data protection guidelines to ensure a co-ordinated approach is taken to understand client need/risk and support appropriately.
• To work in accordance with the Refuge Services Case Management Policy ensuring that all client records and casework are to the required audited standard as per the case management policy.
• To maintain accurate, professional and confidential case management records and databases and ensure all monitoring and evaluation records/tools are completed in a timely and accurate manner.
• To understand any grant, funder or contractual requirements pertaining to the funding of the individual post, ensuring data and outcomes are gathered to inform periodic reporting as and when required. To contribute to the preparation of any grant/contract reporting as required.
• Support colleagues and partner agencies, through awareness raising and institutional advocacy, in order to provide the best possible service for victims of domestic abuse.
• To fully keep up to date with relevant legislation and sector updates.
• To work with a strong multi agency focus liaising with other agencies and professionals both internally and externally to ensure client’s needs are met.
• Support clients through the criminal justice system.
• Support clients with options of civil remedies and child contact options.
• Ensure intake paperwork is completed and individual support plan in place, including advising women on terms of occupation of safe house.
• Role model, mentor and support students and volunteers assisting with intervention of clients to support the Refuge IDVA role.
• Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
• Ensure clients are clear about their rights and obligations whilst receiving our service.
• Complete 2 weekly keyworking sessions to identify individual client support needs and create an individual support plan for all refuge clients.
• To support clients in accessing medical treatment, legal, housing and debt advice. Attend appointments with clients as required.
• Ensure the Safelives RIC is reviewed 6 weeks after intake to refuge or immediately if an incident occurs.
• To complete a Housing Benefit application for all new clients and submit to SBC within 48 hours of intake.
• To update DAIU when a client arrives and leaves refuge.
• Ensure client rents are collected weekly, rent card completed and the Finance team are updated.
• To facilitate monthly resident meetings, complete meeting minutes and any actions arising from the meeting.
• To complete weekly H&S checks and update RST manager accordingly.
General duties:
· To operate within clear professional and confidentiality boundaries and to work within The Dash Charity code of conduct.
· Ensure clients are clear about their rights and obligations whilst receiving support.
· Check email daily and respond to urgent requests
· Review workload daily and prioritise accordingly
· Ensure that meaningful involvement of clients is central to all activities, applying equal opportunities and anti-discriminatory policies and ensuring rights to privacy and confidentiality.
· Contribute to the development and review of The Dash Charity policies and procedures.
· Remain up-to-date and compliant with all organisational procedures policies and professional codes of conduct and uphold standards of best practice.
The client requests no contact from agencies or media sales.