Individual giving manager jobs

The Cleft Lip and Palate Association (CLAPA) is the national charity for people affected by cleft lip and palate in the United Kingdom. 

We are looking for a Digital Communications Coordinator to cover maternity leave and to support our busy Communications team.

The Digital Communications Coordinator is a key role within CLAPA, responsible for implementing our digital communications strategy to engage and inspire the UK cleft community. This role moves beyond content creation to take ownership of CLAPA’s digital communications across social and email platforms, ensuring online communications are strategic and data-driven. Working closely with colleagues across the organisation, this role supports the planning, delivery, and monitoring of campaigns that inform, support, and connect the cleft community in the UK. 

This is a hands-on role suited to someone with a good understanding of digital communications and a passion for community engagement. The Coordinator will manage day-to-day digital content, respond to online enquiries, and support internal teams with their communications needs. They will also play an important part in maintaining CLAPA’s brand and voice across all channels, ensuring our communications are accessible, on-brand, and effective. 

NB - We reserve the right to close applications early if we receive a high volume of strong candidates. 

About Our Second Home (OSH)

We are the UK’s youth movement for people from refugee backgrounds. We create spaces of belonging, leadership, and joy where young people can flourish and shape the future. Our core values are:

• Young People at the Centre: The creativity and determination of young people with refugee backgrounds is our greatest asset. We nurture individuals, create space for them to be truly themselves, and help them support each other.
• Acting With, Not For: Staff, volunteers and participants of all backgrounds are members of OSH, creating our community together.
• Leadership: We help young people thrive by giving them space to lead. It’s about encouragement, training, and the opportunities to test out skills that will last a lifetime.
• Freedom and Acceptance: We learn to live together, respecting others beliefs and opinions, and building long-lasting relationships.

Our core programmes include residential experiences, local youth hubs, and leadership training courses for displaced youth based in London, Essex & Bristol and aged 14-25. In 2025, this will include:

• 12 residential trips
• 2 youth clubs - in Hillingdon (London) & Easton (Bristol)
• 3 cohorts of leadership training

We are growing fast. By 2028, we aim to triple our reach, grow our hubs, and deepen our impact. To underpin this growth, we are commissioning an expert consultant to help us build a world-class evaluation framework that is grounded in youth voice, ethical practice, and strategic insight.

Purpose of the Evaluation Consultancy

We want to understand, evidence and improve the impact of OSH’s work. This evaluation consultancy will:

• Deliver an independent evaluation report of OSH’s impact to date.
• Co-produce a robust, coherent, ethical evaluation framework with OSH’s young people, staff and volunteers which is aligned with OSH’s ethos, Theory of Change and strategic priorities.
• Test and iterate this framework across our residentials, hubs, and leadership programmes.
• Develop tools, templates and staff training to ensure OSH can embed and sustain a culture of learning and impact internally.

Objectives & Scope of Work

The consultant will be responsible for (not necessarily in this order):

1. Design & Deliver an Independent mixed-methods evaluation
2. Co-design & test an impact framework
3. Embedding & Handover

More information is available in the attached info pack.

Deliverables

• Independent evaluation report, written in an accessible format including a one-page summary briefing.
• A refined Evaluation Framework with defined indicators, data collection methods, and ethical guidelines.
• Tools/templates for data collection and analysis (e.g. surveys, outcome tracking, case study templates).
• Staff-facing evaluation guide (written in accessible, youth-friendly language).
• Workshop or training session for OSH staff on using the framework.

Timeline

We anticipate the work to take place across July 2025 - January 2026, with the report based on phases 1 and 2 complete by the end of 2025. The consultant must be available to work closely with OSH teams and visit residentials and hub.

Budget

The budget for this work is £10,000-12,000, inclusive of all consultant expenses and VAT. Compensation to enable the young people’s participation will not be paid out of this budget, but rather by OSH separately. 

We welcome proposals that demonstrate value for money and flexibility.

About You

We are seeking a consultant (or small team) who can demonstrate:

• A strong track record of designing evaluation frameworks for youth-focused or refugee organisations.
• A commitment to and track record in participatory evaluation and co-production, as well as expertise in mixed methods (quantitative and qualitative).
• Understanding of trauma-informed, ethical, and culturally sensitive research.
• Ability to communicate findings and tools in accessible, engaging formats. This includes both written reports and face-to-face training formats.
• Alignment with OSH’s values.
• An enhanced DBS check.

Lived experience of migration or forced displacement is highly welcomed.

Learn more & apply, check out the application pack supplied.

Creative Support have a new position available for an Internal Auditor. You will work as part of a small team to oversee the proper governance of financial compliance across the organisation, both within our care services across the country and our head office departments.

This will include:

• Conducting proactive internal finance audits of social care services.

• Conducting proactive internal finance audits of head office departments.

• Conducting reactive fraud and financial abuse investigations.

• Contributing to policy reviews surrounding both client and corporate finances.

• Conducting finance training.

• Working on the continuous improvement of systems relating to both corporate and client finances.

• Developing fraud awareness campaigns across the organisation.

This is a fantastic opportunity to make a difference to the lives of at-risk adults within the charity sector.

We are looking for candidates with a high level of self-motivation and excellent organisation skills to join our Investors In People team, who are also Made in Manchester Awards Team of The Year 2024. You will have a strong work ethic and the ability to form relationships across the organisation. 

It is essential that you have a high level of numeracy and written communication, including effective report writing and a sensitive approach to providing feedback. You will also be able to carry out training with small groups and appropriately manage financial investigations should these be required.

This is a very varied role with the opportunity to really develop your skills and to impact on the organisation at a strategic level. Training and ongoing support will be provided. Travel will be required, including some overnight stays. This is paid for by the organisation and subject to flexibility approved by your line manager. A full driving licence is preferred but not essential.

Vacancy Reference Number: 82624

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK.

The Society of Antiquaries of Scotland is looking to hire a new member of staff to help co-ordinate and deliver the Finding Futures for Scotland’s Churches project.

Working closely with Scotland’s Churches Trust, this role will assist the Research Officer to work with communities to collate existing country-wide information on both the heritage and community value of Scotland’s churches. The role will help identify knowledge and data gaps, carry out heritage surveys and engage community-representative groups to undertake a community value assessment applying the University of Stirling’s Social Value Toolkit. It will also involve supporting the set up and administration of a network of key stakeholders.

Location: Manchester – Watson Street

Salary: £31,133 per annum pro rata, plus £802 Essential Car User Allowance if working in the Tenancy Relations Service

Hours: Full time – 37.5 hour per week

Contract: Fixed Term – 12 months with a possible 12 month extension

Closing date: Thursday 3rd July 2025 at 11:30pm

Are you compassionate, proactive and collaborative with experience in housing and homelessness advice and advocacy? If you are looking for an exciting new career opportunity, then join Shelter as a Housing Rights Worker and you could soon be making a real difference to people affected by the housing emergency.

About the role

Shelter Manchester are recruiting for a number of roles including Housing Rights Workers to cover the cross boundary tenancy relations service as well as the city wide advice service. Both services will require working across multiple locations and with respect to the tenancy relations role a significant part of your week will be co located with partner agencies.

As Housing Rights Worker, you will deliver high quality housing advice and advocacy in line with the hub’s local community priorities. This will involve working alongside people who are experiencing homelessness and bad housing to identify issues facing local communities.  You will plan and deliver casework to individuals and communities to resolve their housing situation, networking and engaging with community groups, local organisations and individuals to understand local housing issues and raise awareness of housing rights.

You will also work within local community settings and alongside community groups, delivering advice and rights awareness workshops. You will ensure that people with lived experience of homelessness have opportunities to share their story, give their views and participate in the design and delivery of Shelter services. You will offer day to day support to volunteers, provide learning, shadowing and mentoring and be a consistent role model for Shelter’s values.

About you

You will have the ability to engage and work collaboratively with individuals, communities and with all stakeholders, including running group workshops and presentations. You have experience, knowledge of and/or proven ability in housing and homelessness advice and advocacy, with the ability to progress to specialist level knowledge. Essential to the role will be good time management, carrying out casework related interviews, maintaining detailed case records and offering advice and support to clients to inform their decisions.

Benefits 

In return we offer a competitive salary as well as a wide range of benefits, including 30 days of annual leave (pro rata), enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme.

About the team

You will be part of an existing multi-disciplinary team that offers housing and homelessness advice and support across Greater Manchester. It consists of a solicitor led legal team providing advice and representation, and an advice service providing advice, support and guided self-help to people with housing, debt or welfare benefit issues. There is also a committed and skilled team of volunteers that offer peer support, mentoring and more general volunteering adding significant value to our core service offer.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet every day millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

How to apply

Please click ‘Apply for Job’ on the advert. You are required to submit a CV and a supporting statement with responses to the following points in the ‘About you’ section of the job description of no more than 350 words each. Please provide specific examples following the STAR format:

• Knowledge and experience of housing and homelessness advice and advocacy and the ability to progress to specialist level knowledge
• Ability to listen to, engage and work with individuals and communities
• Experience of delivering and/or ability to deliver group workshops and presentations

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Hours: Full-time - Permanent
Reports To: Recovery Programme Manager
Place of Work: London - Streatham, Clapham, Croydon
Salary: £31,990
 
Transform lives with The Nehemiah Project! We are seeking a dynamic and compassionate person to join our team as a Recovery Practitioner. For this recruitment cycle, we particularly welcome applications from men, as they are currently underrepresented in our team, and this role involves close work with a male-only client group. We also actively encourage applications from people of all backgrounds, including those with lived experience of recovery. 
 
This is a full-time permanent position, working Monday to Friday with additional monthly on-call duties. In return, you will receive a salary of £31,990 per annum, be enrolled into our staff health and wellbeing package, and become part of our Nehemiah culture that is supportive, honest and incredibly rewarding.
 
What we are looking for

• Someone who is skilled in delivering a person-centred and trauma-informed approach to their work
• Experience working with people in recovery from addiction, including voluntary or lived experience. We are open to a range of experiences that demonstrate understanding and empathy in this area.
• NVQ Level 3 in Health & Social or equivalent experience in a support setting. We value transferable skills, even if gained outside of formal qualifications
• Excellent communication skills and an understanding of Customer Relationship Management systems (such as Salesforce) to ensure accurate record-keeping

 
Please look at our Job Description and Person Specification for more details.
 
Perhaps most importantly...it is our expectation that anyone who is a part of Nehemiah aligns with and can demonstrate use of Our Values:
 
Belief: We believe in everyone’s potential for positive change
Respect: We value each other’s choices and differences
Kindness: We show empathy through our actions
Honesty: We build trust through integrity
Empowerment: We help each other find our own purpose
 
What you can expect from us

• A 35 hour working week Mon-Fri, with an additional monthly paid on-call requirement
• 25 days annual leave, plus Bank Holidays
• A contributory pension scheme: Nehemiah will contribute the equivalent of 3% of your annual salary
• Staff Health Plan that includes insurance and wellbeing packages

 
Why Nehemiah?

• Make a direct impact on the lives of those in need and bring positive change to the local community
• Work with a passionate and talented team committed to our mission
• Benefit from opportunities for skill development, leadership growth, and career advancement 
• Experience a culture that values innovation and always looks to refine our best practice
• We are committed to building a diverse and inclusive workforce. If you require adjustments at any stage of the recruitment process, please let us know.

 
Application Process:

• 30 minute video call with a member of our recruiting team
• A two-part interview
• In-person interview with relevant members of the management team (45mins-1hr)
• Facilitate a group session with a selection of residents on a set topic that we provide two days before (40-45mins)

 
AI in Applications
 
We are fully aware that some candidates may use AI to help structure their answers. However, we strongly encourage you to ensure that your application reflects your own voice and experiences. It's usually easy to spot when response are fully AI-generated without personal input. We are much more interested in who you are and how you connect with our values and mission than a perfectly worded answer.
 
To be considered please submit a CV and Supporting Statement/Expression of Interest
 
We understand that not everyone expresses themselves best on paper. If you would prefer to submit your expression of interest in another format (eg short audio or video file), we welcome this.
 
Interviews to be held on a rolling basis
 
Any offer for this post is conditional on references and passing an Enhanced DBS check
 
REF-222007

Location: Hove Town Hall and community venues across Brighton & Hove. 

Role Purpose: To deliver high-quality Advice First Aid training to community workers and volunteers, provide up-to-date advice briefings, and develop a strong, confident network of Advice First Aiders embedded in community settings across Brighton & Hove. The role also includes occasional direct advice provision and the opportunity to shape a growing programme.

Citizens Advice Brighton & Hove is seeking a dynamic and engaging individual to take forward our Advice First Aid programme — training and supporting people in community settings to recognise advice needs early, offer immediate support, and signpost confidently.

You’ll play a vital role in embedding early intervention across the city, particularly in partnership with the Beyond Foodbanks project, which equips volunteers at foodbanks to support people at their first point of contact. You’ll also help build a peer learning network, develop resources, and —if our funding bids are successful —help expand this citywide service and potentially grow a team.

This is an exciting opportunity for someone with experience in advice or community development, a flair for facilitation, and a passion for building community confidence in tackling poverty and inequality.

For more details about this rewarding opportunity and how to apply please click on the apply button to be redirected to our site.

We’re here to give advice to everyone, and understand that diversity in  our workforce is the best way of understanding the varying needs of the city around us, so we welcome applications from all communities.  We ask that all applicants complete an anonymous online survey to help us understand if we’re succeeding in our aims, and appreciate you taking the  time to complete this. Please complete the equalities survey online here. Appointment to this role will be subject to successful references and a basic DBS check. 

Closing date for applications: 9am 30th June 2025

Expected interview date: Week commencing 7th July

East End Homes are partnering exclusively with Robertson Bell in their search for a permanent Financial Controller. East End Homes, is a locally based and community-led housing association in the London Borough of Tower Hamlets. This year East End Homes is celebrating its 20th anniversary. In 2005 residents of five estates across Tower Hamlets voted for their homes and communities to be transferred to the newly established social landlord.  Today, its 120-strong team manages over 3,900 homes with local offices in each neighbourhood. 

The newly created Financial Controller position offers a rare opportunity for a technically strong, ambitious, and commercially aware finance professional to play a key role in reshaping East End’s finance function and influencing decision-making at a senior level. The Financial Controller will be a member of the Senior Management Team and this role is seen as a natural stepping stone toward Finance Director level within the sector.

The Role:

• Work closely with the Finance Director and Executive Team to support strategic planning and organisational transformation.
• Oversee the development and delivery of Eastend Homes’ long-term financial plans, annual budgets, and business modelling (including BRIXX).
• Deliver and embed a proactive finance business partnering approach across the organisation, influencing decision-making and performance management.
• Drive improvements to financial reporting, insight, and analysis, delivering value across the organisation.
• Coordinate the production of our financial plans and reports including monthly management accounts, the annual statutory accounts, forecasts and the budget.
• Oversee day-to-day financial operations, ensuring sound internal controls, process improvement, and compliance with relevant regulations (FRS102, SORP, RSH).
• Manage cash flow forecasting, covenant compliance, and other treasury responsibilities, with support available for professional treasury qualifications if desired.
• Play a leading role in mentoring, developing, and embedding a high-performing, collaborative finance team (c.3–4 staff).

• Actively contribute to the Senior Management Team and support wider change initiatives across the business.

The Organisation:

East End Homes has made significant progress in stabilising its operations and strengthening its governance. With the appointment of a highly experienced new CEO and completion of key commitments to the Regulator of Social Housing, the organisation is now focused on long-term sustainability, performance improvement, and resident impact. The recent appointment of an Interim FD has brought further structure and capability to the finance function, and this Financial Controller hire will be a cornerstone of building a modern, resilient, and insight-led finance team.

Person Specification – Essential:

• Qualified accountant (ACA/ACCA/CIMA/CIPFA).
• Strong technical knowledge of financial and statutory reporting including FRS102 and Housing SORP.
• Demonstrable experience in social housing finance including business planning, management accounting and regulatory compliance.
• Experience of delivering improvements in management reporting, financial controls, and/or business partnering.
• A confident communicator with excellent interpersonal skills and a track record of engaging with and challenging senior stakeholders.
• Digitally confident with strong Excel skills and familiarity with financial planning tools (e.g., BRIXX).
• Forward-thinking and inquisitive, with a continuous improvement mindset and strong problem-solving ability.
• Experience of coaching or leading teams and ability to develop others.

This role will be based at East End Homes’ head office in Tower Hamlets, with travel between estate-based local offices as required. The closing date for applications is 6th July with interviews taking place week commencing 21st July (first stage) and final interviews scheduled for week commencing 28th July.

Applications will be reviewed continuously before the closing date. Please apply via our exclusive search partner Robertson Bell.

Lumos is an international children’s charity founded in 2005 by the author J.K. Rowling to end the harmful practice of institutionalisation of children. Lumos’s mission is to fight for every child’s right to a family by transforming care systems around the world.  Our vision is for all children to grow up in safe and loving families. 

Despite clear evidence of the harms of institutionalisation, an estimated 5.4 million children worldwide continue to live in institutions. Separated from their families and communities, these children are deprived of the love, attention and opportunities they need to thrive. Our three-pronged approach is to prevent family separation, to protect children and to promote care reform. We’ve made important progress in closing harmful institutions and reuniting children with their families. And where children are unable to live with their birth families, we promote alternative family-based care, such as kinship care and quality foster care.  Thanks to our tireless efforts alongside many other champions of care reform, the harms of institutionalisation are now more widely understood. A global movement is underway and the UN, the EU and some large development agencies have joined individual countries in pledging to change how they care for vulnerable children.  We are committed to ensuring that global policy commitments are translated into local action, leading to sustainable change for vulnerable children.

Do you have experience of supporting senior leaders in a fast-paced, high-profile environment? Are you highly organised, proactive and confident managing complex diaries, high-level communications, and senior stakeholder relationships? If so, join as the Executive Assistant to the Director of Shelter Scotland, and you’ll play a vital role in keeping our leadership team running smoothly.

About the role 

The Executive Assistant (EA) is responsible for the efficient running of the Director’s office and for providing executive support for the Directorate Leadership Team. The EA also provides full secretariat support for the Shelter Scotland Committee and ensures effective communication between the Directors of Shelter, the 6 Directorate Leadership Teams and with the Shelter Executive Leadership Team. 

Role specifics 

We are looking for a highly organised and discreet individual to provide executive-level support to the Director and Assistant Directors of Shelter Scotland, as well as wider senior management. You will manage the Director’s office, coordinate a busy diary, handle confidential communications, and act as a key point of contact both internally and externally. You will also provide secretariat support to the Shelter Scotland Committee, ensuring smooth planning and delivery of meetings, agendas, and follow-up actions. The role involves liaising with internal teams such as Media and Policy Advocacy, supporting internal communications, managing documentation and systems (including SharePoint), and offering project and administrative support across the leadership team. A proactive approach, excellent written and verbal communication skills, and experience of working in a fast-paced environment are essential.

About the candidate 

We’re seeking someone who:

• Has experience supporting a CEO or senior executive
• Is confident managing complex diaries, inboxes, and priorities
• Has experience liaising with government politicians, philanthropists, and Media
• Has experience supporting a committee
• Is proactive, adaptable, and unflappable under pressure
• Communicates clearly and professionally
• Has excellent attention to detail and can work independently

Apply to be part of our team and be the change you want to see in society.

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

The Directorate Leadership Team (DLT) comprises the Director and the 2 Assistant Directors and meets fortnightly, ensuring oversight of all aspects of the development and delivery of Shelter Scotland’s plans.

About Shelter Scotland 

Shelter Scotland is Scotland’s national housing and homelessness charity. Our vision is of a home for everyone in Scotland. For over 50 years, the way we drive change has remained the same. We advise and support people in housing need today and use the insight we gain to inform our campaigns to change tomorrow. We also raise professional standards for those working in Scotland’s housing and homelessness sector by offering a broad range of training courses. 

Home is a human right. It’s our foundation and where we thrive. Yet everyday thousands of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter Scotland. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter Scotland is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter Scotland does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

About The Role
We are looking for a dedicated and compassionate Dementia Adviser to join Alzheimer’s Society in Bridgend.
This role focuses on our integrated service within Bridgend’s social services multi-disciplinary team. You will be part of a collaborative and supportive team based at the in the community and Glanrhyd hospital playing a crucial role in helping people navigate the complexities of dementia. This is an exciting opportunity to make a real difference in the lives of those affected by dementia, providing essential advice and guidance at some of their most challenging times..  

We strive to help maintain independence, improving sense of well-being, and putting people in more control of their own lives. We promote a person-centred service so that our support is unique to each individual, based upon their own aspirations and needs

Interviews will be held on the 15th July. 
 
About you

- We are looking for someone with an understanding of dementia and the needs of those living with dementia and their carers 
- You will need strong communication and interpersonal skills and be able to approach sensitive situations with empathy, offering non-judgmental support and guidance. 
- The ideal candidate will be proactive, organised, and able to work both independently and as part of a close-knit team.
- Familiarity with using IT systems to manage referrals and record case notes will also be important.
- Someone who has working experience of assessing people face to face with an ability to assess their needs
- Confidence in public speaking and ability to deliver presentations

About Alzheimer's Society

Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.

Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.

Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.

We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society. 

Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people. 

Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply.  Please also contact Alzheimer’s Society Talent Acquisition Team for application support or any adjustments you might need.

To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.

We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level. 

Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society. 
 

Job Title: Floating Support Worker

Location: Warwickshire
Salary: £25,857.12 per annum
Contract type: Full Time, Permanent

Hours: 37.5 hours per week

This is an opportunity to join Refuge as a Floating Support Worker to provide high quality practical and emotional support to survivors of domestic abuse and their children living in our dispersed refuge accommodation in Warwickshire. This service will provide emergency accommodation across Warwickshire with high-quality domestic abuse support, ‘by-and-for’ services for survivors of domestic abuse and their children. 

The post holder will provide high quality support and safety planning to survivors and their children who are fleeing domestic abuse. This includes enabling survivors to access housing, welfare, benefits and legal advice.  A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive and welcoming environment in accordance with Refuge’s philosophical principles.

The Floating Support Worker (FSW) will carry a caseload of survivors of domestic abuse to enable them to provide a more holistic and intensive support package. They will work closely with survivors from the point of crisis through to move on from the emergency accommodation. FSWs will work in partnership with both statutory and voluntary sector partners to ensure that the whole range of survivors’ needs are met.

As part of this role, you will be required to participate in an out-of-hours on call rota.

This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 14 July 2025

Interview Date: 23 July 2025

Refuge is the UK’s largest provider of specialist services, and we are proud to be a leader in our field and an employer of choice, with leading edge systems for supervision, quality management and development. 

Refuge offers a variety of exciting opportunities to learn, develop and grow in your career. We recognise the value everyone brings to the organisation to achieve our aims and are dedicated to developing and rewarding our staff. More details of our benefits can be found in Job Information Pack.

Are you passionate about working with Young Carers and making a lasting difference? 

Are you experienced at working with young people and the network of professionals who support them?

If this sounds like you, we would love to hear from you! Apply to join the Carers´ Hub team as our Young Carers Support Worker. This rewarding role sits within the Young Carers Service and the successful candidate will be responsible for undertaking assessment with young carers and their families in order to identify their needs and develop a support plan.

You will work directly with young carers aged 5 and up to achieve positive outcomes, identifying and preventing inappropriate caring responsibilities through whole-family assessments and reviews and ensuring that young carers and their families have access to a range of emotional and practical support appropriate to their needs. You’ll also work closely with the Young Carers Team Leader to support the delivery of our young carers activities programme.

We are looking for someone who has a real passion about our mission and with proven ability in communicating sensitively with children, young people and their families.  You will have excellent organisational skills and be proficient in the use of IT.  You will need to be available for occasional evening and weekend work.

You will have experience working with vulnerable children and young people and will have a strong grasp of the realities of being a young carer in an inner city London borough. 

About Us
Carers' Hub is an independent local charity based in Brixton and works with carers aged five upwards. Whether financial, educational or otherwise, we seek to limit the challenges that unpaid carers face. We achieve this by improving carer’s wellbeing,  connecting carers to support and training opportunities, awareness raising and influencing local policy. 

Benefits

• 25 days annual leave plus bank holidays

• Birthday Leave

• Access to an Employee Assistance Programme

• Hybrid working

Closing date: 9am Friday 18th July

Interviews: Thursday 24th July, at 336 Brixton Road

* Please note, we'll be actively interviwing for this role, and therefore applications might close earlier

About the Role

Key duties and responsibilities

• Provide court representation for clients, including emergency actions, by attending hearings at Liverpool Civil and Family Court.
• Prepare and present cases ready for court hearings by checking time limits, adherence to pre action protocols by creditors, completing relevant court forms and checking fees/remissions.
• Negotiate with and signpost/refer to third parties as appropriate.
• Assist client with alternative dispute resolution cases e.g. Financial Ombudsman Service.
• Assist clients with other related problems where they are an integral part of their case and refer to other advisers or specialist agencies as appropriate.
• Provide advice and assistance to other staff across a range of debt issues.
• Ensure that all work meets the quality standards of the AQS Debt Advice Services, the Citizens Advice quality assurance scheme and the Money and Pensions Service (MaPS) quality framework.
• Meet the individual performance targets and engage positively in discussions with the Line Manager to maintain required levels.
• Provide regular reports and feedback to the Line Manager as required.
• Assist with social policy work by providing information about clients' circumstances through the appropriate channel.
• Work collaboratively with partner agencies, Liverpool Civil and Family Court user groups, local authority and other local statutory and voluntary organisations to increase access to the service and to the range of support and advice needed according to individual circumstances.
• Work as part of the CAL Money Advice Team and contribute to effective service provision.
• Work independently in the Liverpool Civil and Family Court with clients as well as working from home and at different sites within Liverpool according to client appointment need.

General

• Ensure achievement of MaPS accreditation to Court Representation level within 3 months of starting the role, if not already achieved.
• Attend relevant internal and external meetings as agreed with the Line Manager.
• Maintain an up to date working knowledge of all new relevant legislation through reading monthly subscriptions including relevant case law.
• Keep up to date with Citizens Advice aims, policies and procedures and ensure these are followed.
• Ensure that work reflects and supports the Citizens Advice service's equality, diversity, and inclusion strategy.
• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.
• Identify own learning and development needs and take steps to address these with your Line Manager, including engaging in team meetings and supervision sessions.
• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Knowledge and experience of court representation, complex debt casework, covering priority and non-priority debt advice, options and insolvency solutions.
2. Experience of achieving performance and quality targets/KPIs.
3. Ability and willingness to undertake training and development to comply with MaPS Caseworker accreditation to court representation level, and Citizens Advice quality standards.
4. Effective oral and written communication skills.
5. Numerate to the level required by the tasks.
6. Ability to prioritise own work, meet deadlines, manage workload and targets in a pressured environment.
7. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.
8. IT literate with an ability to use software packages including Microsoft Office products in the provision of advice and preparation of formal written materials.
9. Ability to give and receive feedback objectively and sensitively and a willingness to challenge constructively.
10. Ability and willingness to work as part of a team.
11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equalities and diversity policy

Desirable

1. Citizens Advice Generalist Advice learning/certificate.
2. Institute of Money Advisers Certificate in Money Advice Practice or MaPS accreditation to court representation equivalent.

How to Apply

For more information and to apply, please click on the Apply button.

About us

The Court Specialist (Housing) Debt Adviser is responsible for providing a quality court representation service for clients facing court proceedings for housing and personal debt, including mortgages, secured and unsecured loans, who are not eligible for housing legal aid.

The project joins a programme funded by the Access to Justice Foundation that aims to sustain and improve access to early social welfare and family legal support and advice, to enable people to resolve these problems as early as possible and avoid the need for court or tribunal proceedings where possible. Where court or tribunal proceedings are needed, the project will provide the support needed to help people navigate the process effectively, including where support to prepare for court and at court is required. The focus of this project will be to provide housing debt court/tribunal support and representation to increase homelessness prevention.

To be successful in this role, you will need to be confident, motivated and willing to try new things, have excellent communication skills with an ability to work under pressure to achieve targets and outcomes with minimum supervision. You will need to have knowledge and experience of complex debt casework, and (county) court money claim, and possession proceedings as well as priority and non-priority debt advice, options and insolvency solutions.