2 Individual giving officer jobs in Cardiff, Wales

About the team

Even though 1 in 4 people have mental health problems, most of us don't get the help we need. This has to change.

We have big goals over the next few years. We're going to be fighting for mental health in a way we never have before.

Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.

The Individual Giving team is focused on recruiting supporters to give a one-off donation or a direct debit to Mind. The team creates insight-led and creative fundraising campaigns and stewardship activities that acquire, retain and deepen engagement with supporters building long-term relationships that help deliver income for Mind.

About the role

We're looking for a Senior Individual Giving Officer to join our Individual Giving team on a 6-month fixed-term contract covering sabbatical leave.

As a Senior Individual Giving Officer, you will play a key role in delivering and optimising multi-channel fundraising campaigns that inspire supporters and generate long-term income for Mind. You'll lead the planning, delivery and evaluation of campaigns across direct and digital marketing channels, using supporter insight and performance data to maximise engagement, retention and income growth. Alongside campaigns, you'll also manage and develop an Individual Giving Officer, helping them to thrive and contribute to the team's success.

Working closely with internal teams, agencies and suppliers, you'll oversee campaign activity from concept through to delivery and evaluation, managing budgets, timelines and stakeholder relationships to ensure an excellent supporter experience and strong return on investment.

You'll be joining a team of friendly and passionate fundraisers, and you'll be supported to develop your skills and personal development plans in a wellbeing focused environment.

The Individual Giving team is a part of the wider Mass Engagement department, and you will play a pivot role in helping the department to reach and exceed their target of over £23 million income, so that Mind can fight for timely access to great quality care for all.

Hybrid working: Based in either our London or Cardiff offices with a hybrid working arrangement. Employees are expected to attend the office 2 days per week, with flexibility depending on business needs.

About you

We'd like to hear from you if you have…

-Experience in planning, delivering and evaluating multi-channel marketing and fundraising campaigns, managing timelines, budgets, and multiple stakeholders to meet targets; with a track record of meeting and exceeding KPIs.

-Experience in planning and evaluating annual fundraising product strategies and contributing to longer-term strategic planning.

-Strong analytical skills with experience using data and insight to optimise campaigns or stewardship strategies to improve performance and strengthen loyalty and trust.

-Excellent stakeholder management skills and ability to build strong relationships internally and externally with suppliers, agencies, and stakeholders to deliver high-quality supporter experience and achieve goals.

-Experience managing and reforecasting one-year budgets for assigned activities and campaigns, identifying risks and mitigations.

-Experience of line management, including regular supervision, delegation and supporting performance and development.

About applying

For more information about the role and its core responsibilities, download the full role profile below. If this sounds like the role for you, click "Apply Now".

Please apply with a CV and covering letter or personal statement (no more than two A4 sides for each) which refers to the eight knowledge, experience, skills, and behaviour criteria detailed within the Person Specification.

Mind are committed to providing reasonable adjustments throughout our recruitment process and we will always endeavour to be as accommodating as possible. We are also open to flexible working arrangements so please don't be afraid to speak to us about this at the interview stage, so we can explore what's possible.

Interviews are likely to take place at the end of November/beginning of December and will be in person at our office in Stratford, London.

Mind's equity statement

Mind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the eight criteria in the technical knowledge, experience, skills, and behaviour section of the Person Specification.

This role requires a Disclosure and Barring Service (DBS) check.

We retain the authority to close this vacancy prior to the advertised closing date and without prior notice, once an adequate number of applications has been received. Applications will be assessed on a continuous basis, and we respectfully advise prompt submission to ensure consideration.