Information And Advice Officer Jobs in Home Based
Part time (18.5 hours per week) permanent post
Based in Vauxhall, London or Reading with hybrid working arrangements in place to accommodate both office and home working
Flexible working arrangements available within Monday to Friday,10am to 5pm. Occasional evening and weekend working may be required.
Salary in the range £12,373 to £15,122 per annum (£24,745 to £30,243 full time equivalent)
£1,650 per annum (£3,299 full time equivalent) location allowance payable if London based
At Parents And Children Together (PACT) we are genuinely passionate about what we do. We strengthen families through the quality services we provide and through our energy and professionalism, we deliver excellence.
We have been at the forefront of adoption services for over 60 years, working with local authorities across the country. With our outstanding rating with Ofsted, we work with a high degree of flexibility and innovation and with a range of adopters from all backgrounds. With access to our specialist therapeutic services, we are proud to provide excellent lifetime support for our families’ adoption journeys.
Our adoption teams focus on assessing prospective adopters who can consider Early Permanence and/or adopting a wide range of children.
We are looking for an Enquiries Officer to join our busy team operating our frontline enquiry service. If you have excellent interpersonal skills and can demonstrate empathy and effective listening skills whilst developing your knowledge and understanding of adoption, then we would love to hear from you.
If you want to make a real difference and join our inspirational team, please visit our website for more information, how to apply and the full job description.
Closing date for applications: Tuesday, 28th May 2024 at 9am
Interview dates: Thursday, 6th June 2024 (Reading) and Tuesday, 11th June 2024 (London)
We look forward to hearing from you!
Please do not submit your CV, only completed application forms will be accepted. No agencies please.
PACT is a supportive and respectful place where people are passionate about making a positive difference to the lives of women, children and families from many different backgrounds. We continuously look to progress the ways in which we create families and bring people together and encourage applications from people across all communities. We are committed to ensuring that our people and our services reflect the diversity of the communities we serve and applications from people from under-represented groups are particularly welcomed.
PACT is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Anyone joining our team is subject to PACT’s Safer Recruitment pre-appointment enquiries. These include the provision of documentation of the right to work in the UK, Disclosure Barring Service (DBS) check, overseas police check where applicable and references covering a minimum 5 year period. All opportunities are based in the UK.
The client requests no contact from agencies or media sales.
We're seeking a skilled and dedicated Maintenance Contracts Officer to join our team in Kings Cross. Working across almost all London Boroughs, we strive to provide a warm, safe home, from which our residents can begin their recovery, and our Maintenance Contract Officer plays a vital role in managing our contracted services effectively to enable this. This is a great opportunity for someone who is resourceful, interpersonal and a strong team player.
About the role:
As a Maintenance Contracts Officer, you will be responsible for ensuring our contracted suppliers provide high quality, reliable services to our supported housing schemes, to ensure clients have safe, good quality accommodation they can call home.
In your role, you will lead on tender and procurement processes to secure contracts with suppliers that deliver reliable, cost-effective, and high-quality services. You will be responsible for ensuring all contracted suppliers hold relevant qualifications, health and safety and, insurance requirements at the point of tender and throughout the contract period.
You will work with the wider maintenance team to respond to queries from our supported housing colleagues related to contracted services.
About you:
- You’ll bring experience of contract administration and monitoring the performance of contracted suppliers, with the ability to implement and manage supplier performance improvement plans.
- Your toolkit includes an understanding of customer needs, and how to manage expectations to deliver a professional service, including recognising and managing dissatisfaction.
- You have strong negotiation skills, actively listen and effectively adapt to meet the needs of all stakeholders.
- Strong team-working and interpersonal skills, maintaining a collaborative approach to delivering the service.
- You are self-motivated and understand the impact of your work and follow through.
- You can handle multiple tasks and projects simultaneously and prioritise and schedule tasks to meet deadlines and goals.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
This role is more than a job, it’s about making a safe home for people who have experienced homelessness, we offer the opportunity to be part of supportive team who care about the way we do things, and work to improve homes and make a real difference in people’s lives.
Apply now to become a pivotal part of the Single Homeless Project’s Maintenance Team.
Important Info:
Closing Date: Sunday 02nd June at midnight
Interview Date: Wednesday 12th June at 245 Gray’s Inn Road, WC1X 8QY
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Who we are
At Mosaic - Supporting Bereaved Children, we are clear that our mission is to enable children and young people who have lost someone very close to them to come to terms with their grief in a positive and caring way. Our work transforms young lives and we'd like you to be part of this.
We are looking for a passionate individual to help tell our story to the local and wider community about what we are doing, and how we transform young lives. We provide counselling to more than 400 children and young people every year, and support many more families and professionals through our uplifting weekend activities, and education programmes. This role -engaging, communicating, campaigning - is simply vital to our success.
This is a new post for Mosaic so the individual will have a chance to shape the strategy, advise the CEO and Trustees about our communications and marketing, and be part of a friendly and highly motivated team of 13 (mostly part-time) staff, working on events and activities, fundraising, counselling, training and education.
What you will do
The role will involve:
Researching and adivising on how we best engage with our audiences such as our volunteers, families and other charities through different channels and approaches.
Creating a communications strategy which will strengthen our profile, and improve our website's content, look and feel to ensure more clarity about what we do, more reach and impact
Developing our social media content with the team, thinking about how young people use it and producing metrics on this. Work with our young people, volunteers and others to create fantastic video content to show our impact.
Leading campaigns for Mosaic, driving impactful communication and building partnerships with the media and other organisations across Dorset to support our mission.
Be part of the team effort to create an overall five-year strategy for Mosaic as we grow, thinking about how we demonstrate our impact and the great relationship we have with schools and charity bodies across the county.
Create press releases and moments where we can tell everyone about the work we're doing, and supporting national campaigns on child bereavement.
To be successful in this role you will have:
Previous experience of working in communications, preferably with some marketing experience.
A good track record of utilising a data-driven and goal-oriented approach to produce effective awareness campaigns
Experience of working with different platforms, including Meta and TikTok.
Experience in analysing group to create tailored user-journeys
An understanding of media and confidence to engage with them at a local and regional level
When applying
We hope you choose to apply for this role. In support of your application, you’ll be asked to submit your anonymised CV and a supporting statement. When applying please ensure you refer to the essential criteria and clearly provide as much information as possible with examples to demonstrate how and where you meet the criteria.
We’re committed to promoting equity, diversity and to creating an inclusive environment. This is for those who work for us, work with us, support us and for the children and young people whom we support. EDI is core to the vision, mission and strategic objectives of our charity.
Closing date 9am on Monday 27May 2024
Interview date Week commencing 3 June 2024
All staff are DBS-checked and undertake mandatory training on data protection and safeguarding. The role works closely with our CEO, Jo Revill, and reports into the Head of Experiences & Events.
Annual leave and benefits
22 days annual leave (FTE) and bank holidays, which are pro-rataed
Mosaic pension scheme with NEST
Support for career development
Opportunities to work with many different groups to learn about healthcare, education, charities and Dorset.
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Mosaic's mission is to support children and young people across the county of Dorset with their bereavement needs.
The client requests no contact from agencies or media sales.
Reports to: Head of Change
Salary: £32,300
Contract: 2 years fixed term - potential to extend
Location: Central London, Hybrid*
Closing date for applications: 9:00am, Friday 7th of June 2024
Interview dates: week commencing the 17th of June 2024
About the Youth Endowment Fund
We’re here to prevent children and young people becoming involved in violence. We do this by finding out what works and building a movement to put this knowledge into practice.
In recent years violent crime has risen significantly. Homicides, assaults, robberies and offences involving weapons have all seen sustained growth. We have also seen large increases in violent crime involving children and young people. This is a tragedy. Every child captured in these numbers is an important member of our community and society has a duty to protect them.
The Youth Endowment Fund (YEF) is a charity with a £200m endowment and a mission that matters. We exist to prevent children and young people becoming involved in violence. We do this by funding great initiatives, finding what works and working for change – scaling up and spreading the practices that make a difference.
Our Change team does this by building excellent relationships and sharing evidence of what works with organisations and key individuals across the public, private, third sectors and local communities. We are looking for a dynamic, motivated, proactive and highly organised Change and Events Officer to join our Change team to help us fulfil our mission.
Key responsibilities
Most fundamentally, your job is to work as a member of our Change team to make sure we’re excellent at running events and managing relationships with key stakeholders. You’ll make sure the team is incredibly organised and has the support it needs to work effectively. Key responsibilities:
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Event Organising. Help to organise events, from small roundtables to large in person conferences. You will help make sure events run brilliantly, from booking venues to managing invites and organising materials.
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External Relationship Management Support. Provide support to the team in managing external relationships by scheduling meetings, organising workshops and developing materials.
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Meeting Effectiveness. Make sure certain meetings are effective. You’ll do this by organising the meetings, taking great minutes, making sure we keep track of things we said we would do and saving the documents in the right place.
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Project Support. Help ensure projects within the Change teams are done brilliantly. This may involve administrative tasks, tracking deadlines or leading projects as needed.
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Query Management. Monitor and respond to general queries by managing the team inbox.
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Salesforce Reporting and Stakeholder Communication. Lead on coordinating Salesforce reporting and effective communication outreach for key stakeholder groups.
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Stakeholder Engagement and Change Activities. Develop and support stakeholder engagement and Change activities, including monitoring and compiling feedback from surveys.
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Team Scorecard Coordination. Lead on co-ordinating the team scorecard, ensuring that the team is on track with targets.
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Collaboration. Work closely with other roles (including our Operations and Culture team) within YEF to ensure coordinated efforts and sharing of best practices.
About you
You are this sort of person:
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You’re incredibly organised: You have an eye for detail and you’re excellent at and enjoy designing a plan and seeing it through. You use your organisational skills to work across your team and keep everyone working together to achieve the same goals. You have a track record of making things happen on time. You like finding ways to make things operate better for everyone. It’s a plus if you’ve used the Salesforce system, before but it’s not a requirement.
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You love organising external events: You like helping to create experiences that leave people feeling energised, excited and ready to act, whether that’s a well-run roundtable, an effective workshop or a remarkable conference.
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You understand how people and organisations work: You understand the nuance of how decisions get made and you understand how to find out who has decision-making power.
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You win people over: People tend to warm to you and respect you. You easily build good relationships with both very senior and very junior people. You are at ease talking to a senior civil servant or a 15-year-old.
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You love supporting great teams: You don’t know all the answers, but you enjoy helping colleagues find answers and solve problems so that the team can work brilliantly and efficiently.
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You’re able to juggle many diverse tasks at once: You enjoy moving between different types of projects and prefer a job that looks a bit different every day. You can effectively identify what’s most important and how to balance different priorities.
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You learn fast but remain humble: You quickly get your head around ideas. You have a track record that shows how quickly you think. It wouldn't faze you to have responsibility for organising things that are new to you, as long as you have an expert to ask advice from. You like learning and developing. You are proactive, but happy to ask for help when needed.
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You don't want your days to pass without making a difference: You want to play a significant part in a charity that is making a difference. You like the idea of doing a job that makes young people safer.
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You’re committed to equality, diversity and inclusion: You believe and act in a way that celebrates and encourages a range of experiences, views and values.
While it’s not a criterion, we are especially interested to hear from applicants who have lived experience of youth violence.
It’s also important to us that the people we hire do not discriminate. We believe in being inclusive and giving everyone an equal chance to succeed. Applications are welcome from all regardless of age, sex, gender identity, disability, marriage or civil partnership, pregnancy and maternity, religion or belief, race, sexual orientation, transgender status or social economic background.
All appointments will be made on merit, following a fair and transparent process. In line with the Equality Act 2010, however, the organisation may employ positive action where candidates from underrepresented groups can demonstrate their ability to perform the role equally well.
Additional benefits include
£1,000 professional development budget annually, 28 days plus Bank Holidays, four half days for volunteering activities.
Hybrid working details
The office is based in Central London. Those living in and around London are expected to be in the office a minimum of 2 days per week. If you live outside of London and work remotely, you’ll be expected to work from the London office 2 days per month.
If you’re interested
To apply, please send a CV and cover letter, and complete the monitoring form via our application website by 9:00am Friday the 7th of June 2024.
Please ensure that your cover letter can answer, within a maximum of 1000 words, the following questions:
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Please share why YEF’s mission is motivating you to apply for this role.
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Referring to the ‘About You’ section on the JD, give clear examples of:
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How your experience shows that “You’re incredibly organised and
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How “you love organising external events”.
You should also include the contact details of two referees, one of whom must be your current or most recent employer. Referees will only be approached with your express permission.
We plan to host interviews the week commencing the 17th of June 2024.
This role is advertised as full time at 37.5hrs per week. As part of our commitment to flexible working, we will consider a range of options for the successful applicant. All options can be discussed at interview stage.
You will also be required to provide proof of your eligibility to work in the UK.
Personal data
Your personal data will be shared for the purposes of the recruitment exercise. This includes our HR team, interviewers (who may include other partners in the project and independent advisors), relevant team managers and our IT service provider if access to the data is necessary for performance of their roles. We do not share your data with other third parties, unless your application for employment is successful and we make you an offer of employment. We will then share your data with former employers to obtain references for you. We do not transfer your data outside the European Economic Area.
The client requests no contact from agencies or media sales.
Hours: 35 hours per week (full-time)
Location: You will work in Healthwatch Newham’s Office 3 days per week. You will also spend two days per week at a community organisation within Newham
Annual leave: 28 days per annum, excluding bank holidays
Overview
Healthwatch Newham wishes to employ a Deaf Outreach Worker. The role will work with the Deaf community on an action plan of delivery to make improvements across Newham. This is a fixed term contract of 12 months and you will work in partnership with the Newham health and social care system.
You will be a Deaf person with life experience of being Deaf and Deaf culture. You will be fluent in British Sign Language (BSL) and used to working in a bilingual environment with Deaf and hearing colleagues.
We have developed a job description for the Deaf Outreach Worker. This will provide further information on Healthwatch Newham and the role. It will include the main tasks and responsibilities, and the skills and experience we are looking for.
At the bottom of this page under 'Application Resources' you will find a BSL Translated video for the job description
Closing date: Tuesday 4th June, 9am
Interview date to be confirmed. Interviews will be held in person, in Newham. We will arrange a British Sign Language Interpreter for the interviews.
The client requests no contact from agencies or media sales.
Job summary:
Recently named Charity of the Year by Just Giving Awards 2022, we’re committed to moving further, faster to accelerate change for everyone affected by a brain tumour. Brain tumours kill more children and adults under 40 in the UK than any other cancer. We know that a cure can’t wait.
The way people are accessing support is evolving and we need to ensure that we are developing support services that reflect the complex needs of a brain tumour diagnosis using a range of platforms, from a traditional phone line service to innovative, engaging and instant solutions.
Supporting a wide range of people, from those who are looking for general information about treatment or care, to those who need more detailed support from the point of diagnosis, you will be passionate about improving the lives of those affected by a brain tumour. You will be comfortable providing emotional and practical support and information across different channels; capable at breaking down complex, scientific information in an accessible and personalised way and committed to developing pioneering resources to support our community in smarter ways.
You’ll be able to work flexibly and collaboratively across our Support Team.
Who we’re looking for:
If you are keen to use your skills and experience to make a meaningful difference, are an exceptional communicator and have the ability to engage with a wide range of people through different channels then we’d love to hear from you!
A high degree of empathy is a must and resilience is key. You’ll also have great problem solving skills, and be able to identify where improvements to our support offer can be made.
Key accountabilities:
· Provide specialist emotional and practical support and information to people affected by brain tumours, their friends, families and carers through a variety of solutions including phone, email, webchat, online, social media plus new evolving channels
· Provide high quality information which reflects the most up to date research, clinical information and treatments, in a way people can understand. Conducting the research yourself and adapting your communication to suit the person you are supporting is key
· Offer coaching guidance to empower individuals, helping them to achieve the appropriate next steps
· Work in conjunction with the Volunteer Development Manager to recruit, train and manage volunteers who assist in delivering support services
· Lead on aspects of cross team projects and develop new resources that meet our community’s needs, while collaborating with other teams and external partners
· Identify gaps in knowledge across the Support Team and identify possible training areas
· Develop information for our website and other resources, for example, writing initial drafts and reviewing information
· Plan and facilitate online and in person events for the brain tumour community, including online meet ups for young adults
· Day to day management of our online peer support
platforms, for example our Facebook groups for Young Adults affected by a brain tumour diagnosis
· Update and maintain accurate contact information on the CRM database, producing data reports as required to evidence the impact and reach of our support services
· Identify, manage and escalate safeguarding concerns in line with The Charity guidelines
· Review day to day tasks across the Support Team
You’ll be a great fit if:
We encourage you to apply to the role even if you do not meet all of the criteria.
Experience:
· Background experience in a supporter, help line, health care, science or psychology related role
· Experience of communicating complicated subject matter to lay audiences in a variety of ways
· Working in a support capacity, in particular with young people
· Project management experience
· Experience of working with patient and carer organisations
Knowledge, Skills & Abilities:
· Excellent written and verbal communication skills, with the ability to adapt communication styles for difference audiences
· Proven listening and emotional support skills and a strong ability to empathise
· Solutions focused with a positive ‘can do’ attitude
· Knowledge of health, the human brain, cancer or brain tumours
· Ability to prioritise and work under pressure with good time management
· Able to work flexibly and creatively to respond to the emerging needs across the Support Team
· Good understanding of social media platforms and how people use them
· Self-reliant and competent IT user including digital platforms, data insights, internet, email, databases, spreadsheets, desktop publishing and MS Office
· A professional person with the social skills necessary to deal with a range of stakeholders with the self confidence and stature to support people affected by brain tumours
· Understanding of databases and reporting functionality
*Please note that the responsibilities listed are not exhaustive and this job description may be subject to change as the role evolves over time.
What we’d like to give you:
You’ll be joining a collaborative, bold and innovative team of individuals who put our community first and are connected by a passion to make a real difference.
Location: While contracted to our office in Fleet, Hampshire, our team supports a blend of office and home working provided you have adequate broadband and IT capability, with an average of 2-3 days in the office each week.
Working hours: This role is 37.5 hours per week, with some out of hours working.
Benchmarked salary: Circa £29,050 per annum (dependent on level)
Our amazing benefits:
· 25 days annual leave (pro-rated for those who are part-time). Increases yearly with length of service
· Celebrate your work anniversary in true Charity style
· Occupational Sick Pay
· Hybrid working
· Flexible working
· Charity pension
· 1 day life leave per year to celebrate a special moment of your choice
· Wellbeing support including professional counselling
· A personalised on-boarding programme
· Cycle to Work Scheme
· Perkbox – our team discount portal
· Health care vouchers
*Some of these benefits are non-contractual and are subject to change
Diversity & Inclusion:
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
We strive to create a workplace that celebrates diversity and provides equal opportunities for all candidates and we encourage all individuals to apply even if they don’t meet all the criteria.
Eligibility to work:
Whilst we'd love to have you on board, we want to be upfront as we’d hate to waste your time applying for a role where we can’t take you on. At the moment, we're unable to offer visa sponsorship for any of our positions. We're currently seeking candidates who are already authorised to work in the UK without the need for sponsorship, who can remain on a permanent basis.
How to apply to our team:
Please apply by clicking the red ‘join our team’ button on our website, attaching your CV and a covering letter explaining why you want the role, what you would bring to the team and how your skillset and experience will enable us to make a real impact for those affected by brain tumours.
We are keen to ensure that our recruitment process is inclusive so if you’d find it beneficial to submit your application in a different format, please drop us a line at careers@ thebraintumourcharity. org.
Advert close date: 24 05 2024
First interview date and location: TBC over Zoom
Second interview date and location: TBC at our office in Fleet
The post holder will also:
· Contribute to achieving the objectives of The Brain Tumour Charity
· Live and breathe our values by being bold, collaborative and innovative, with a community-first approach to everything you do
· Undertake any additional and ad hoc tasks as required
· Participate in team meetings and other meetings as required
· Monitor and evaluate activities and provide written reports
· Represent The Charity at external events in a professional manner
· Work within an equal opportunities framework
· Adhere to all The Charity’s policies, procedures and working
· Ensure all records are held in compliance with GDPR, The Fundraising Regulator Code of Practice and The Brain Tumour Charity policies
We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation. For full details, please read our privacy policy for job applicants.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for an enthusiastic, motivated individual, who has a flexible attitude to lead on our Welsh language service within the Fund.
The Fund is a truly bilingual organisation. Our principle is to treat the Welsh and English languages equally by offering a bilingual service to our customers and grant holders on a day-to-day basis.
The role is essential to ensure that the Fund fulfils its statutory legal requirements to comply with the Welsh Language Standards under the Welsh Language (Wales) Measure 2011.
You will be the Fund's first point of contact for internal and external enquiries relating to the Welsh language and you will maintain an effective relationship with the Welsh Language Commissioners Office and with Welsh organisations. You will be part of the Fund's Communications Team and will work closely with our Translator to support our internal translation process.
The post holder will work independently to provide specialist leadership and support to teams within the UK to secure our provision of bilingual services.
The ability to speak and write in Welsh fluently and confidently is essential for this post.
Deadline: Monday, 3 June, 2024
Interview Date: Friday, 7 June 2024
Location: Newtown or Cardiff - Hybrid working
We have a hybrid approach to working, work pattern and this role can be based at Cardiff or Newtown, along with homeworking.
Essential criteria
- There must be an understanding of the background and objectives of the current Welsh language requirements in terms of Legislation, Frameworks and Standards.
- Fluent in spoken and written Welsh, with a proven record of high quality Welsh proofreading
- Experience of providing training such as Language Awareness training to staff and customers
- Experience of using persuasion skills to ensure that the Welsh language is streamed across the organisation
- The ability and experience of working closely with the main Welsh organisations.
Desirable criteria
- Ability to co-ordinate systems and processes and develop effective working relationships to enable collaboration across the Fund
- Ability to work correctly to tight deadlines
- A strong understanding of the importance of a bilingual brand across the communication mix
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Hours of work: 36.5 per week
Monday to Thursday, 9am to 5pm with 30-minute unpaid lunch break, Friday, 9am to 4pm with 30-minute unpaid lunch break.
Location: Welwyn Hatfield (with some working from home)
Type of contract:Permanent
Purpose of role:
Citizens Advice Welwyn Hatfield has a vacancy for a highly motivated Advice Service Manager to lead our advice team. You will be responsible for the supervision, quality and monitoring performance of the advice team, who deliver multi-channel advice (face to face, phone and digitally) to Welwyn Hatfield residents on a wide range of advice issues including welfare benefits, debt, housing, employment, and discrimination. You may also be required to deliver advice and session supervision when necessary.
You will also be responsible for all aspects of risk relating to advice delivery, complaints handling, safeguarding and GDPR.
It is essential that you have the required management skills and a good understanding of the main advice enquiry areas including welfare benefits, housing, and debt
If you have a passion for helping people and want to join us in our fight against poverty, then we’d love to hear from you! We offer comprehensive training so if you feel you meet some of the criteria but not all, we really hope you’ll enquire to learn more.
What we can offer our staff:
- 25 days’ annual leave FTE plus bank holidays.
- 5% contribution to Employer’s Pension Scheme.
- Death in Service cover on joining the Employer’s Pension Scheme.
- Employee Assistance Programme with Telus Health (formerly Lifeworks). (Everyone working at Citizens Advice has immediate access to professional and completely confidential counselling and legal advisory services.)
- Commitment to continued professional development.
- Town centre location with great transport links.
- An opportunity to work within a team that is friendly, supportive, forward thinking and passionate about helping our community.
Closing date: Friday 7th June 2024
For more information please download the Job pack attached.
We will be interviewing suitable candidates on a rolling basis and reserve the right to close the advertisement early.
Owing to limited resources, we won’t be able to contact candidates who aren’t shortlisted for interview. If you don’t hear from us, please assume that your application has not been successful on this occasion.
Strathclyde would like to appoint an early career fundraiser to the role of Alumni Fund Officer, working within its established and successful Alumni and Development team. This role will deliver fundraising programmes to support the University’s Alumni Fund – a fund which is championed by many thousands of our graduates, and which supports the whole student experience.
You will deliver a range of fundraising projects including an annual student telethon campaign, direct mail, and digital projects (including Giving Day campaigns). Working across the University, you will develop close and supportive relationships with senior staff and talented students alike.
The University’s Alumni Fund helps students to have an outstanding student experience by funding a range of projects including scholarships for students in need; community programmes; international experiences; learning resources and student-led projects. You will raise awareness of the Fund to the student community, and you will manage the funding application process, taking an active role in awarding funding to successful projects.
This is an exciting time to be part of the Alumni & Development team at Strathclyde in the University’s Diamond Jubilee anniversary, celebrating its achievements and its future ambitions for its students, research, and teaching.
You will have a strong interest in fundraising, ideally looking to take the next step in your career as a fundraising professional. You will also have strong project management and administrative skills and the ability to create powerful content which introduces donors to the need for the Alumni Fund at Strathclyde and its positive impact for our students.
Formal interviews for this post will be held on 13/06/2024.
The client requests no contact from agencies or media sales.
ShareAction is recruiting for a Senior Research Officer (SRO) to join the LIPH Programme and help support the delivery of our broad portfolio of work. The focus will primarily be on our consumer health campaign (LIPH’s most developed campaign focused on driving more responsible practice in the food industry) but will also support other workstreams, including community health (a newer campaign focused on improving air quality) and driving up investor standards on health. You will ensure our work is founded on robust evidence by taking the latest information and analysis into account and helping to produce credible and compelling outputs across the programme.
What you’ll do (key responsibilities)
You will work on the following key areas:
- Consumer health, primarily focusing on the Healthy Markets Initiative.
- Community health, focusing on our Air Quality initiative.
- Investor standards, focusing on our efforts to improve investor standards on health.
- Maintain and, where applicable, improve our evidence-based approach across all workstreams.
Key activities across these areas of work will include:
Content production
- Writing, editing and/or fact-checking content through different channels, including investor briefings, presentations, case studies, reports and social media content.
- With support from your line manager, you will be developing briefs for outsourced research-focused deliverables that the LIPH team may need and, at times, acting as the lead ShareAction contact for our contractors.
Research and analysis
- Conducting mainly secondary research and in some cases, primary through investor interviews, engagements with civil society groups and/or coalitions, company analysis etc.
- Analysing and reporting on research data, and clearly presenting key themes and findings.
- Keeping up to date with the latest industry trends and issues relating to the LIPH programme.
Monitoring and evaluation
- With support from your team, you will be monitoring and reporting on the health-related practices and policies of companies.
- Supporting the Senior Project Officer in collating metrics for funder/other reporting.
External engagement
- W ith support from your team, you will be supporting external stakeholder meetings (e.g. contractors, research partners, investors or civil society groups).
Internal collaboration
- You will work closely with the Health team’s Senior Campaigns Officer and Senior Engagement Officer on end-to-end processes as well as peers across ShareAction to develop and disseminate good practice related to analysis and research.
What you’ll bring to the team
The right candidate will be intellectually curious, adaptable, calm working in a fast-moving environment, and have strong attention to detail. The key knowledge, skills and experiences we’re looking for demonstrable evidence of are outlined on our website vacancy page. Please feel free to apply even if you’re not sure you tick every box.
For further information about the role and to apply, please visit our website via the Apply button.
Deadline for applications: 9am, Monday 3 June 2024
Interview dates: 1st round week commencing 10th June (online); 2nd round week commencing 17th June (in person)
Senior CRM Database Officer
Mencap have a fantastic opportunity in the CRM Database team. We are looking for a Senior CRM Database Officer to work on BAU data process improvements, complex SQL selections, data imports and CRM training. Mencap are seeking a highly skilled database professional who wants to join a vibrant and dynamic team that is passionate about making the UK the best place to live for people with a learning disability. This is an exciting time to join the team, as Mencap are currently in the early stages of a CRM Migration project, to transition from alms NET to Salesforce.
As the Senior CRM Database Officer, you will combine your strong CRM technical and analytical skills with excellent communication skills to ensure that all our internal & external stakeholders are presented with accurate, accessible data. You will work within the Fundraising Operations team (FrOps) providing quality CRM data related support and advice to Fundraising CRM users in line with team service levels and performance targets. In this role, you will identify, implement and write up process improvements; develop & deliver complex data campaign mailing selections & analytics to Fundraising CRM system users for direct marketing purposes; provide support and cover for data import processes and deliver training and procedure guides. You will also maintain and develop our CRM data systems, ensuring our data accuracy & integrity meets all Fundraising compliance standards.
This is a permanent full-time role. We offer flexible working with at least one day per week (Tuesday) based in our London office near Aldgate East, Aldgate and Liverpool Street stations.
At Mencap, we value a diverse and inclusive workplace and we intentionally plan for the success of our colleagues in everything we do. We welcome applications from everyone, so come as you are and join us. Together we are Mencap!
Does the following sound like you?
· Experience in working on data projects, including re-designing and making improvements to complex data processes.
· Strong experience in writing and updating procedure guides.
· Experience in delivering CRM training.
· Ability to interrogate data using SQL and Excel Power Queries.
· Ability to set up and run complex data selections and reporting.
· Clear understanding of various data import processes.
· Proactive, problem solver with a can-do attitude.
· Analytical mindset, with strong attention to detail.
· Excellent communication and interpersonal skills, with ability to support multiple Fundraising teams and manage conflicting priorities and deadlines.
· Strong numeracy and data manipulation skills.
· Experience administering Charity based CRM Systems, such as alms NET and Salesforce Sales & Marketing Cloud.
· Proficiency in MS Office applications.
· Good understanding of GDPR.
We are proud to be a Disability Confident Leader and welcome applicants with disabilities to apply for all roles with us. To find out more about the scheme please visit the direct gov website
Benefits
As well as knowing that what we do is making a positive difference to people’s lives, you will receive fair pay and have access to a wide range of rewards and benefits as one of our employees.
· 32 days holiday (including bank holidays) increasing to 35 days with long service plus the ability to buy up to another 10 days via our HolidayPlus scheme
· Service related sick pay when 6 month probation is completed
· Eligibility to join Mencap Pension Plan where Mencap matches contributions up to 5% on a salary sacrifice basis meaning NI savings. If you don’t join the Plan you start, you will be auto-enrolled after three months with us.
· Membership of Mencap Pension Plan to include up to 3 times salary death in service live cover AND Income Protection of 50% salary to be triggered at 26 weeks of long term sickness
· Loans for debt consolidation, bikes, computers and phones when you have been with us for 6 months
· Interest free season ticket loans
· Discounts and cashback from 3% to 30% at high street shops including major super markets, cinemas, gyms, leisure/theme parks, holidays and much more via Mencap Extras.
· Opportunity to purchase a health cash plan to claim towards dental, glasses, therapy etc.
· Free access to round the clock employee assistance program for advice and support
· Quarterly award scheme and recognition at every 5 years through our YouRock program
· Access to award winning training and development
T&C's apply based on contract
About Mencap
We work in partnership with people with a learning disability, and all our services support people to live life as they choose. Everyone wants a purposeful job - to do something meaningful. At Mencap, we can give you that. You will have opportunities to develop as a person, colleague, leader and activist. We want to make you feel inspired to reach your potential.
Our work includes;
· providing high-quality, flexible services that allow people to live as independently as possible in a place they choose
· providing advice through our help lines and web sites
· campaigning for the changes that people with a learning disability want
We are looking for an Advice Service Manager to join our passionate and hardworking team. The successful candidate must have an in depth understanding of refugee and asylum seeker support needs. Key elements of the role include:
Main Duties and Responsibilities
Management Team:
- As part of the Management Team to oversee the function of the organisation and its strategic development, especially in relation to SRS’s advice service
Service Development
- Be responsible for developing the advice service according to organisational needs and strategy
Team Management:
- To line manage and develop a team of Advice Workers and Reception/Admin Officer, to ensure they are suitably trained and supported to deliver a high-quality advice service across the county
- To line manage the Employment and Training Coordinator to ensure the employment and training team delivers an effective and cohesive service, which complements the work of the advice team
Management of Advice Service and Direct Service Provision:
- To ensure that the advice service promotes equality of access to all asylum seekers and refugees (clients) seeking advice and that they feel welcome and effectively supported
- To manage the advice team across the following areas:
- To assess clients’ needs and propose actions to address these needs (e.g. writing letters or emails and/or making telephone calls) in a professional manner
- To ensure that clients have access to advice about all aspects of living in the UK and to ensure they understand their rights and responsibilities under UK law
- To work to achieve agreed outcomes which will bring about positive changes in our clients’ lives
- To promote independence on the part of the clients and actively empower them to help themselves according to their individual abilities
- To direct clients to other services provided by Suffolk Refugee Support and / or external agencies (making appointments where appropriate)
- To respond to telephone requests for information from clients, statutory, voluntary, and private sector organisations and the general public
The Advice Service Manager will:
- Guide the advice service team on complex casework, where needed
- Building on the advice team’s expertise, and with the support of the HR and Training Officer, ensure that their team is up to date on the latest legislation and procedures that impact the asylum seekers and refugees we work with
- Be responsible for decision making and for ensuring that direct funding and grants to clients are in line with policy
Newly arrived asylum seeker support
- To keep abreast of numbers of new arrivals of asylum seekers into Suffolk
- To facilitate clothing donations to those in most need, ensuring that stocks are maintained
- To ensure that clients in asylum accommodation across Suffolk can access our services
- To develop and oversee positive activities for asylum seekers, such as sports and music groups (in liaison with SRS's Operations Manager)
Immigration support lead
- To develop good relationships with immigration legal services and solicitors to ensure that clients can access the information they require and that clients understand the processes they are going through
Vulnerable Client & Safeguarding Lead
- To be the support lead for very vulnerable clients or where there are cases with safeguarding concerns
Client representation
- To promote the views and experiences of SRS’s clients at external meetings and advisory boards, by participation in face to face and virtual meetings and in giving occasional presentations, using on-the-ground knowledge
Partnership working
- To develop and maintain good working relationships with external service providers and agencies, and to oversee joint working and services development
Monitoring, Evaluation and Donor Reporting
- To ensure services given and outcomes achieved are recorded on internal monitoring systems and that data protection regulations are adhered to
- To provide monthly summary reports for the Charity Manager and board of trustees
- To compile reports in reference to our funders’ outcomes and targets
- To help with the development & administration of written information produced by SRS for our clients’ benefit
- To contribute to development of new services and funding applications
Suffolk Refugee Support exists to ensure that all asylum seekers and refugees in Suffolk, are enabled to live integrated, fulfilled and contributing
The client requests no contact from agencies or media sales.
My Life My Choice (MLMC) is a multi-award-winning self-advocacy charity uniquely run by and for people with learning disabilities, founded in 1998. The charity delivers a diverse range of innovative user led projects that enhance and empower the lives of adults with learning disabilities in Oxfordshire. These established projects include a fee earning training and consultancy Professional Services team, gig buddy, travel buddy scheme, a nightclub, campaigns and self-advocacy groups.
We are now looking for a committed individual to join our Gig Buddy team. The role holder will help to deliver a broad range of social activities which increase fun, friends, confidence and independence for our members with a learning disability.
The post calls for an individual with excellent administration, communication and social skills. We need a resilient individual who thrives on regular face-to-face interaction with beneficiaries. We welcome applications from candidates with a background in working on projects in the charity sector or those who possess transferable skills.
The successful candidate will need to show a passion for empowering and raising the voices of people with learning disabilities.
MLMC not only says it values its staff but commits to them by offering an enhanced pension contribution, a Healthcare Plan (Claim up to £1,650 pa towards dental, optician, health consultations and therapy costs), Employee Assistance Programme, Life Assurance, flexible working with time off in lieu, a weekly fruit basket, a £100 contribution towards a health & wellbeing activity, cycle to work scheme, business mileage rate of 45p per mile, and working from home when appropriate. Free, dedicated staff parking is also available.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This is a demanding, yet hugely fulfilling new post in which the post holder will have overall responsibilty for the management and day to day operations of our new mobile support van. A large proportion of the post holder's time will be spent taking the van along with a team of volunteers on outreach to where there are survivors of sex trafficking. Our immediate priority area is Bedford. This will involve driving to sites of sexual exploitation and trafficking, such as the streets, properties used as brothels, airports and other places, as necessary. The post holder will lead outreach sessions supported by trained volunteers, in partnership with Bedfordshire Police and UK Border Force. The post holder will be a part of Azalea's frontline team (we call this Encompass) and will work with them to offer survivors of sex trafficking crisis intervention and ongoing support. The nature of this form of outreach will require the post holder to work flexible and unsociable hours (37.5 hours per week), however Azalea offers a generous annual leave allowance. Since this is a new role, the post holder will be required to use their initiative and draw on the knowledge and experience of the team to develop a full-time operational plan for the support van.
Please read the job specification for full details of the role.
The client requests no contact from agencies or media sales.
We are recruiting a full-time Funding Officer working across Birmingham & Solihull on a fixed term contract up until December 2024.
You’ll be part of a team of 6, led by two Funding Managers and working alongside 3 other full time Funding Officers, as part of The Birmingham & Solihull patch which works within a larger Midlands team.
Ideally you will live in or near to Birmingham and have an excellent knowledge of the city. This role is classed as mobile working which means you will be expected to work from and visit several locations across the area, including your home. The ability to drive and have access to a vehicle is therefore beneficial, although not essential.
- You will assess applications for funding and manage grants using local knowledge, best practice, thematic expertise and the experience of customers and stakeholders to improve our grant making and inform our decision making.
- You will have a strong understanding of our vision, our commitment to equity, diversity and inclusion and our funding products.
- You will also need to support our stakeholders, helping them to make connections that will help them achieve their goals.
- Being responsible for a pipeline of projects you will need to understand and respond to the diverse needs of our customers by providing advice and considered feedback and be willing to have challenging but constructive conversations.
- You will manage your own caseload, liaise with grant recipients, undertake project visits, identify and manage risk, support organisations to deliver their projects and measure their impact.
You will also need to work within the Fund’s policies and procedures and the necessary legislation, in a way that is in line with our vision and principles.
You will represent the Fund within your local area, including at funding fairs and external meetings, creating opportunities for people to come together. You will share learning from your role with other colleagues so that we can maximise our impact.
Interview Date: Week commencing 3rd June 2024
Location: Hybrid working with regular travel to locations across Birmingham & Solihull
Essential criteria
- Relational skills: Ability to build and maintain effective relationships with colleagues, community organisations and other stakeholders at various levels, with a strong commitment to equity, diversity and inclusion.
- Analytical skills: Ability to absorb a wide range of information and to make judgement-based decisions with confidence, to challenge when appropriate and manage risk.
- Organisational skills: Ability to use your initiative and manage your own workload with minimal supervision, dealing with competing priorities and deadlines and demonstrating strong self-organisation and prioritisation skills.
- Communication skills: Strong listening, written and verbal communication with an emphasis on report writing for assessment purposes.
- Values driven and passionate about the Fund’s purpose.
Desirable criteria
- Lived experience or working knowledge of the needs and priorities of communities across Birmingham and Solihull and the local third sector.
- Sound IT skills and the ability to learn detailed processes.
- Understanding of financial planning, ability to analyse accounts and numerical data and to identify and manage risk.
Equity, Diversity and Inclusion
Communities in the UK come in all shapes and sizes. National Lottery funding is for everyone – therefore, we are committed to equity, diversity and inclusion and we work hard to ensure our funding reaches where it is needed.
We also believe our people should represent the communities, organisations and individuals we work with. That’s why The National Lottery Community Fund is committed to being an inclusive employer and a great place to work. We recognise and celebrate the fact that our people come from diverse backgrounds. We positively welcome applications from people from ethnic minority backgrounds, people with disabilities or longstanding health conditions, people who are LGBTQ+, and people from different socio-economic and educational backgrounds, as well as people of all ages.
As a Disability Confident Employer, we take a proactive approach in making reasonable adjustments, if needed, throughout the recruitment process and during employment. (This can be related to a physical and mental health condition.)
It starts with community.
The client requests no contact from agencies or media sales.