Independent Age works to ensure that as we grow older, we all have the opportunity to live well with dignity, choice and purpose.  To achieve this we provide information, advice and connection services for older people; campaign on the issues that matter most to them around health and care, poverty and loneliness and provide capacity building support to others working in the sector.

This is an exciting time to join Independent Age as we work on our new ambitious strategy for 2021 – 2023 and increase our profile, impact and reach so more people can live a happy, connected and purposeful later life.  We want to find talented individuals from diverse backgrounds to join us on this journey.

Our Information team are a key part of our Services Directorate which we are currently developing, expanding our remit to cover Scotland and Wales.

Our information is used by older people, their families, friends and carers to make informed decisions about their lives and is often the first engagement an older person has with the charity. The quality of our information forms an important part of our brand, helping to raise our profile and attract funding.

Working alongside your fellow job share Information Manager, you would have responsibility for the day-to-day delivery and development of our national information service.  Managing a team of experienced writers, you will ensure our information is up to date, accurate, accessible and relevant and that we are actively involving older people in our information production.

Your experience will include understanding of issues around equity, diversity and inclusion and how these apply to public information; Demonstrable strong people management skills, able to inspire, motivate and empower your team; Cross functional collaboration and ability to build strong working relationships both internally and externally; Development of high quality and consistent information and advice resources and the ability to tailor communications to different audiences.

At Independent Age we live by our values. We are Purpose-driven; compassionate; expert; collaborative; accountable; inclusive.

We champion inclusion and celebrate diversity within and outside our charity to create a culture where everyone knows that they belong and can bring their whole self to work. 

We hire from a variety of backgrounds as we know this makes our charity stronger.

We offer two incremental salary increases for everyone joining us, one at successful completion of probation and the second on the first anniversary of starting with us.

If you are passionate about our cause, share our values and believe you have the skills for this role, then we’d love to meet you. 

We know that a good work life balance helps us perform at our best, so we provide support to attain this with flexible working hours and regular remote working opportunities’. 

We also offer great benefits including 28 days annual leave plus public holidays, a generous pension scheme with life assurance and fantastic learning and development opportunities.

Independent Age is committed to safeguarding and follow Safer Recruitment practices to ensure we are safeguarding those we work with. We therefore ask that you supply your full work history with explanations for any gaps in the application documents you submit and if offered the post, we will require two employment references including your current or most recent employer.

To apply, please visit our website to submit a cover letter detailing how your skills and experience meet the criteria within the Job Description and Person Specification, along with your CV.

Interviews to be held on Tuesday 8 February.

• £11,593 per year (based on a full time salary of £23,500)
• 18.5 hours per week (4 roles available)
• Permanent contract
• Based in Royal Borough of Greenwich
• This role will be subject to a requirement to be fully vaccinated against Covid-19 unless medically exempt from April 2022

Bromley, Lewisham & Greenwich Mind is a highly regarded local charity, helping people to be mentally healthy and working together with those experiencing mental health problems and dementia to improve their quality of life. With an annual turnover of £5M, over 150 staff and 200 volunteers, we are one of the largest charities in the Mind network

Bridge Support began in 1986 and has grown into the main service provider for mental health in the Royal Borough of Greenwich with a current workforce of 130 staff. We work with several strategically selected partners to support people with long-term mental health problems by providing the framework they need to work towards independent living. Our aim is for every person to be able to enjoy the freedoms, opportunities, and pleasures that most people take for granted. 

We are working in partnership with Oxleas NHS Foundation Trust to deliver the Greenwich Community Wellbeing Hub.  This will form part of the new transformation of mental health services in the Royal Borough of Greenwich under the NHS Long Term Plan. The service will bring together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

The integrated team will provide support to people with long-term mental health problems within a primary care and community mental health setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We are looking for people to deliver recovery-orientated peer support to adults with long-term mental health problems. This support will enable individuals to access community groups, attend appointments, and generally get them more involved in the community.

The role will involve:

• Working with a caseload of clients to provide recovery-orientated peer support to adults with mental health problems
• Collaborative working with all partners involved in the Community Wellbeing Hub
• Commitment to regular training and supervision
• Effective contribution to the development and continuous improvement of the service

BLG Mind and Bridge Support recognise the importance of having a diverse and inclusive work force, and would therefore particularly welcome applications from the following, currently under-represented, groups:

• People from culturally diverse communities
• People aged 16-25
• Disabled people
• People with diverse sexual orientations and gender identities

Both organisations are committed to meeting the reasonable adjustments of disabled people, and welcome applications from people with lived experience of mental health problems.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check

BLG Mind and Bridge Support offer flexibility for hybrid working (some days at home and some in the office) where this supports staff wellbeing and fits with the needs of clients and the charities. As people-focused organisations, we expect all staff to spend regular time at their work base as part of these arrangements.

Closing date: Monday 14th February (11:59pm)

Likely interview date: Monday 28th February

Please apply via our website

The Information and Support Advisor (community engagement) will help us grow our reach and better support people affected by migraine. We are looking for a dedicated and passionate individual to make a real difference to people affected by migraine.

The ideal candidate will be engaged and willing to learn. They will be an excellent communicator who is good at self-motivating and has experience in building meaningful relationships with a range of stakeholders.

Existing knowledge of community engagement and support services would be welcome. However, it’s more important to us that you have the passion and drive to grow in this role, make a real difference for people affected by migraine and develop your own skills and knowledge.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Bermondsey and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Generalist Advice Worker/Advice Session Supervisor (or Trainee position)

Post funded by Southwark Council.

The post is suitable for an experienced Advice Session Supervisor (ASS) or as a development opportunity for a Certificated Generalist Advisor to train to become an ASS within six months of starting in post. If applying without existing experience of supervising volunteers and of undertaking the role of Advice Session Supervisor the starting salary will be Scale 6 - £29,194 whilst undertaking training.

The post holder will be required to work across all of our offices and outreaches in Southwark according to operational needs.

The role includes:

• Providing advice to the public and undertaking casework on social welfare law issues
• Supervising advice and gateway assessment sessions
• Supporting and supervising volunteers

To be successful you will need:

• Have achieved the Generalist Advisor Certificate and have experience of Generalist Advice Casework
• Either experience of supervising volunteers and undertaking the role of Advice Session Supervisor or be able to demonstrate the ability to undertake this role with training provided within 6 months of starting
• To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Tuesday 1st February 2022

Interviews: Monday 7th February

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Information Governance Officer

Contract Type: Permanent
Location: Home Worker (England, Wales and NI)
Salary: £25,806 - £28,181 actual per annum (depending on skills and experience) + London allowance of £3,600 (if applicable)
Working Hours: 35 per week

Closing Date: 03 February 2022
Interview Date: TBC (via Zoom or Teams)

Please note, the deadline for submitting applications for this vacancy is 5pm on the closing date.

About Alzheimer's Society

Dementia devastates lives. By 2021, 1 million people will be living with the condition. But dementia won't win. Until the day we find a cure, Alzheimer's Society will be here for anyone affected by dementia - wherever they are, whatever they're going through. Everything we do is informed and inspired by them.

We are the UK's leading dementia charity. Every day, we work tirelessly to find new treatments and, ultimately, a cure for dementia. We provide expert information, training, and support services to all those who need our help. And we are creating a more dementia-friendly society so people with the condition can live without fear and prejudice.

About the role

The Information Governance team are the champions of Data Protection and Information Governance within Alzheimer's Society. The team’s overriding objective is to enable all areas of the Society to use information appropriately whilst achieving the Society’s overall aim of creating a world without dementia.

The Information Governance Officer will support the wider Information Governance team in achieving this objective. They will be the first point of contact in the Society for data protection and information governance questions, providing advice and guidance as appropriate to ensure the safe and legal processing of information. These queries will be from across the Society and could be in relation to service delivery, fundraising, campaigns, IT, volunteering or employment matters.

The Officer will also handle personal data breaches, compile relevant management information and reports on Information Governance matters, manage rights requests and review data protection elements in contracts.

About you

We are looking for a highly skilled and motivated individual looking for a fresh challenge and wishing to make a real difference to the lives of people affected by dementia.

You will need to have expert knowledge and experience of managing information in line with information governance requirements and experience of advising colleagues on how to comply with privacy legislation.

Working in a fast paced and responsive environment, you will possess good time management and prioritisation skills. Good communication skills are a must for this role as you will be engaging with colleagues at all levels across the Society as well as members of the public. With your strong attention to detail, pro-active nature and ability to build successful relationships, you will quickly establish yourself as a key member of our team.

Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.

You may have experience of the following: Information Governance Officer, Information Compliance Officer, General Data Protection Officer, GDPR Officer, Data Protection Officer, GDPR Coordinator, Data Protection Coordinator, Compliance Officer, Compliance Coordinator, etc.

Ref: 106 402

Our Information and Advocacy Service coordinates our support for families, providing advice and practical support to enable individuals to access the services, benefits and equipment they are entitled to. As part of our support we also connect individuals with others affected by these rare conditions through our peer support networks.

The Information, Advocacy & Support Officer in Northern Ireland would ensure that service users receive a high quality of support and will assist them to access the statutory funding they are entitled to. You will join a team that makes a real difference to the lives of the people living with muscle-wasting conditions in Northern Ireland. This role is home based in Northern Ireland, but there will also be a requirement to attend outpatient clinics within hospital trusts across the region, and to support those living across the UK through the helpline. You will work with statutory organisations, clinicians, social and health professionals to ensure that people with muscle-wasting conditions get the care and support they need to have a good quality of life.

Applicants

The successful candidate should have:

• Experience of casework, advocacy and promoting the rights of individuals
• Experience of working in partnership with other groups
• Understanding of the issues and the needs of people with disabilities

Expectations in the role

• To develop the care and support services in order to reach more people living with muscle-wasting conditions, and their families, in the region
• To support the development of the charity’s advocacy and welfare service in the region, by taking on individual advocacy cases
• To ensure service users receive high quality support at all times; through the Helpline and Support Services
• To identify volunteers and support the Volunteer Engagement Manager to recruit and empower volunteers to manage and lead local Muscle Groups and peer support groups
• Assist and support the development of the Northern Ireland Council as a pro-active steering and support group

Please download the job description to see full role responsibilities.

About us

Muscular Dystrophy UK is the charity bringing individuals, families and professionals together to fight muscle-wasting conditions. We bring together more than 60 rare and very rare progressive muscle-weakening and wasting conditions, affecting around 70,000 children and adults in the UK.

Benefits

We appreciate the range of skills and experience our staff have to offer. In return for your enthusiasm and commitment we commit to actively developing and supporting you. We also offer a range of benefits including pension, life assurance, health cash plan and an employee assistance programme.

Location

This role is home-based within Northern Ireland with travel in Northern Ireland required.

In order to apply, please click on the Apply Now button and send your CV with a covering letter detailing why you are best suited for the role.

Please note interviews may be held on Friday 11 February via Microsoft Teams.

*Unfortunately due to resource capacity we will only contact candidates that are shortlisted for interview. Therefore if you do not hear from us within 2 weeks of the closing date please note your application has been unsuccessful

Ambitious about Autism is currently looking for a level 4 or above Information, Advice and Guidance Officer (IAG) on an initial fixed term contract while undertaking a fully funded level 6 qualification in careers development.

Joining the Development team, the role is responsible for the creation and management of careers education resources, as well as effective caseload management of autistic clients who apply to and participate in our Autism Exchange and Employ Autism activities. The post holder will work closely with colleagues in the Development team, as well as external partners to support employer engagement, partnership and networking activities.

We are looking for people who will:

• Develop and deliver a range of careers related information content, tools and signposts to support autistic young people that are accurate, impartial and meet high standards of accessibility.
• Deliver careers related activities to autistic young people
• Maintain client tracking system to ensure progress of all client interactions are recorded and monitored for impact.
• Willingness to complete a Level 6 qualification in careers development

This is a fantastic opportunity to help develop and support the work we do within our services. In return, you will have access to continued professional development (CPD), excellent benefits including support for wellbeing, generous holiday allowance and a friendly and supportive team. Please see our recruitment pack on the link below.

If you have any questions about the role or would like to have a confidential call, please contact Stephen Vickers.

Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.

Ambitious about Autism is committed to safeguarding and promoting the welfare of children and young people and successful candidates will be subject to an Enhanced DBS check. 

The Safeguarding responsibilities of the post as per the job description and personal specification.
Whether the post is exempt from the rehabilitation of Offenders Act 1974 and the amendment to the Exceptions Order 1975, 2013 and 2021. This means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account. Further information about filtering offences can be found in the DBS Filter Guidance.

Age UK Bromley & Greenwich is the leading voluntary sector provider of services for older people, working across both boroughs, with a reputation for quality and innovation.

Job Outline

To provide Specialist  welfare benefits Information & Advice to older people.  The service is primarily office-based, but may also include outreach or home visits; to provide support to the volunteer I&A Advisors; to provide cover for the I&A Manager and support the I&A Manager in keeping our information resources up to date.

For further information about the role, the benefits of working for Age UK Bromley & Greenwich and to apply please visit our website via the Apply button.

Closing date: 7th February 2022 at 12pm

Interviews: Week of 14th February

Please note we do not accept CV applications.  

No Agencies, thank you.

Liberty is an independent membership organisation. We challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.

We are campaigners, lawyers and policy experts who work together to protect rights and hold the powerful to account. We empower others to defend their own rights and the rights of their family, friends and communities.

Our principles are guided by evidence and expertise – not political agenda, profit or popular opinion. We’re not afraid to speak uncomfortable truths or confront intolerance and abuse of power wherever we find it.

We are a uniquely multi-disciplinary team, working to achieve change through a powerful combination of lobbying, strategic litigation, public campaigning, member activism, and providing free advice and information to the public. Together we’ve been making the UK a fairer, more equal place since 1934.

Advice & Information Officers are responsible for processing and responding to requests for legal advice and assistance from members of the public, supervising Liberty’s Advice Line, producing public information resources on human rights law, and identifying suitable queries to refer to our in-house lawyers.

They are also responsible for the recruitment, training and supervising of legal volunteers and give trainings to community groups etc. on UK human rights law and Liberty’s main campaigning objectives.

The Advice and Information team is also responsible for developing and managing Liberty’s online advice hub, and for managing Liberty’s advice projects, including developing and implementing specialist projects in areas which are campaigning priorities for Liberty.

The successful candidate will be legally trained, holding at the very minimum a qualifying law degree in England and Wales, or another degree plus GDL. Your research skills must be of a very high standard and you must have had some former experience of legal advice provision and of providing advice to marginalised or oppressed groups. You also need to have a good grounding in domestic human rights law and some experience of delivering presentations on legal topics. Liberty is looking for a candidate who is committed to helping the team grow and develop new strategic projects in the longer term. Liberty is trans-inclusive, anti-racist, disability positive. We aim to fight all forms of oppression both in the wider world and within our office. These values should align with yours.

Liberty is striving to build a team that is truly inclusive. We welcome applications from marginalised groups, particularly people of colour, trans and non-binary people, older and disabled people. Liberty’s offices are wheelchair accessible.

We have an exciting opportunity for someone with excellent communication skills to join the staff of a social enterprise on an NHS-funded advice project now in its seventh year. The core function of this role is to be the public-facing first point of contact for callers to the advice service, offering tier one information and supporting the tier two specialist advice team. With big plans for the future, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator with good interpersonal skills and experience of working in a client-facing information, advice or administration role. A proven ability to provide clear and coherent information via the telephone in a way that is accessible to a broad client base is essential.

The successful candidate will be able to establish a good rapport with clients and stakeholders in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a small but highly-skilled and dynamic team, and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package. The nature of this role demands complete confidentiality and flexibility with regard to the needs of the business and its clients. This is a salaried role and some unsocial hours may be expected.

MAIN DUTIES:

1. To be the public-facing first point of contact to health and social care service users in England, providing information about the NHS Continuing Healthcare assessment and appeal process, as part of an established national specialist continuing healthcare information and advice service, with a great reputation.
2. Main duties to include being part of the tier one team, who are the first point of contact for new client enquiries (telephone and email), responding to messages from new clients, asking relevant questions to determine the type of enquiry, providing accurate tier one technical information about the NHS continuing healthcare framework and criteria, and scheduling tier two advice sessions. Note that this is primarily a telephone advice role within a very busy service and that many callers will present with strong emotions.
3. To provide tier one information about the assessment and dispute processes to our clients tailored to their specific situation and needs from a good working knowledge of the national guidance and assessment framework.
4. To keep informed of issues, policies and guidance affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To respond to new referrals by making prompt initial contact with the client following referral from a Clinical Commissioning Group, stakeholder or private enquirer, within appropriate timescales.
6. To provide administrative support to the Information and Advice team and Managing Director.
7. Keep operating procedures under review to identify areas of potential development and / or improvement and make recommendations.
8. To meet and greet clients and visitors to the offices.
9. To research topics relevant to continuing healthcare as directed, preparing clear and concise summary reports.
10. Responsible for maintaining online client management and filing systems.
11. Work closely and efficiently with representatives and partners from NHS England and referring Clinical Commissioning Groups so as to provide a quality and cost-effective service, and to minimise stress for the client.
12. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
13. To keep relevant and sufficiently detailed case records following each client contact, ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies. 
14. To work cooperatively with Beacon’s private casework team so as to provide clear, transparent and appropriate information to clients about Beacon’s casework services in line with company procedures. 
15. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
16. Attending line management, supervision and team meetings as appropriate and to play a full part in the development and success of Beacon.
17. Archiving
18. Provide organisational and administrative support to advisers and caseworkers as required.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

Background Information

NHS Continuing Healthcare is the name given to a package of health care that some people need to receive as a result of a disability, accident or illness. Individuals who are assessed as eligible for NHS Continuing Healthcare will have the full cost of their care and accommodation funded by the NHS.

The criteria for determining eligibility are highly complex and can be very difficult to understand because they care based upon case law and often poorly-understood legal tests rather than primary legislation.  Our experience has shown that there is a lot of confusion surrounding continuing healthcare because of the complex nature of the criteria, as well as lengthy and detailed assessment processes.  Likewise, the appeal process can be very daunting and perplexing to individuals who do not know what to expect.

Over the past 17 years, Age UK Oxfordshire has provided a free advice, support, advocacy and active casework service to individuals in the South of England going through the assessment or appeal process.  In that time they have worked with over 7,500 families and won over 70% of appeals, establishing a national reputation for quality advice and casework within continuing healthcare professional circles.

Beacon is the trading name of Ethical Legal Services Ltd, a company which has evolved from Age UK Oxfordshire’s original continuing healthcare project. Beacon utilises the extensive experience of its casework team to fill both a commercial gap and a social need in the national support market for continuing healthcare.  Beacon aims to ensure that individuals receive a fair, accurate & comprehensive assessment of need, being empowered to make informed appeal choices. Beacon is a social enterprise, producing operating surpluses which are donated to charity to support vital services for older people.

Beacon operates an ethical business model which places the client at the heart of the process and aims to achieve the best possible outcome for our clients through robust and non-confrontational engagement with CCGs. Our team of advisers and caseworkers have established a strong reputation for their thorough understanding of the eligibility criteria and key principles, combining excellent client engagement with high-quality case representation. In seven years we have supported over 30,000 people and achieved a consistently high quality score from our clients.

The Project

For the past seven years Beacon has been commissioned by NHS England to deliver the first national specialist NHS Continuing Healthcare information and advice service. The service delivers in two specific areas:

• Remote verbal or written advice surgeries: time-limited specialist advice delivered via telephone, Teams and email
• Literature in the form of comprehensive information guides provided via post and across digital access points

The service is open to anybody in England at any stage of the continuing healthcare journey or in the long-term care system. Clients and service-users will be entitled to receive a copy of Beacon’s literature in the format they find most accessible, and up to ninety minutes of remote (verbal or written) advice.

Remote verbal information and advice will be provided on any area within the scope of the National Framework for NHS Continuing Healthcare and NHS Funded Nursing Care (2007, 2009, 2012 and 2018 editions), and related guidance, and on the topics covered by the Navigational Toolkit.

The role of the Information Officer will be to deliver accurate tier one information to clients which helps them to understand what NHS continuing healthcare is, how to apply for it and what to do if they want to challenge the outcome of their assessment. You will also be expected to schedule tier two advice sessions with our specialist advice team for individuals who require an-depth consultation.

Please note that whilst prior knowledge of the NHS continuing healthcare criteria and assessment procedures is desirable, it is not necessary to have this knowledge and full training will be provided. We are looking for candidates with the right skills and personal attributes as listed in the Person Specification.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham, Bermondsey and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns.

We are looking to recruit an experienced Money Advice Caseworker to supervise and support the money advice team and assist clients with complex debt problems and advise on income maximisation.

The role includes to:

• Assist in providing and developing a high quality money advice service
• Undertake specialist level money advice casework
• Lead in ensuring financial capability is integrated into the debt advice process
• Provide support and supervision project staff and volunteers

To be successful you will need:

• Experience of providing support and supervision to colleagues to aid their development
• Significant recent experience as a money advice caseworker in a target driven environment
• Hold an accredited qualification in debt advice
• A commitment and understanding of the Service’s aims, principles and equal opportunities policies

Closing date: 9.00am Tuesday 1st February 2022

Interviews: Friday 4th February

For further information and an application pack please visit our website via the Apply button.

We offer a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% salary, and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

This is a fantastic opportunity within the Project, your role will be based within our newly refurbished Centre where you will manage a caseload of service users who may have complex needs and challenging behaviour. You will provide Advice, Guidance and information (IAG) to vulnerable adults and holistic support to address their needs within a psychologically informed environment.
Part of your role will also include Coordinating and facilitating our Drop-in Service for rough sleepers, providing them with a range of services including food provision; laundry; showers; clothing and nurses clinics.

You will have the opportunity to be part of a service which will really make a difference to women’s lives and have the privilege to see them grow in confidence and skills.

The successful candidate will:
• Have working experience of supporting clients with Mental Health and/or Complex Needs.
• Have experience of providing Advice, Guidance and information (IAG) to vulnerable adults.
• Possess excellent communication and time management skills.
• Be willing and able to work flexibly to meet the needs of the women.

Salary

£28,386 per annum.

Hours

40 hours/week. Working on shift-based rota which includes early, late, night and weekends.

Pension

Church Army is an auto enrolment employer. If you are eligible for pension contributions, you will be enrolled in to a qualifying scheme and minimum pension contributions will be made by the employer.

Annual Leave

28 days per annum, rising by 1 day per year to a maximum of 33 days, inclusive of 8 bank holidays. As the project works on a 24/7 basis, you will be required to work some bank holidays.

Contract

Open-Ended, Full-Time

DBS

An enhanced DBS check required and compliance with Church Army’s safeguarding policies. Safeguarding training will be required.

Occupational Requirement

*Positions are exempt under the Equality Act 2010, Schedule 9, Part 1.

Physical requirement: The Marylebone Project is based over two sites, 100m apart, and the job regularly involves walking throughout and between both sites. The Bradbury House site is a listed building, over six floors, with only five having lift access. The postholder must be able to access all areas of the Project, and may be required to do so quickly in the event of an emergency. There is also a requirement to travel across London for work related purposes. The ability to undertake these physical aspects of the role and to carry smaller items are required as essential.

Closing Date

Friday 4th February 2022 at 08:00 am.

Interviews

Wednesday 16th February 2022.

More info

Please see attached our Job Description and Application Form. 

We are looking for a dynamic individual to help support children, young people and adults impacted by cavernoma, an abnormality of blood vessels in the brain or spinal cord.

CAVERNOMA AND CAVERNOMA ALLIANCE UK

1 in 625 people has a cavernoma; a cluster of abnormal blood vessels in the brain or spine that look like a raspberry.  Whilst most people don’t experience symptoms, those who do can have haemorrhages, seizures, headaches, neurological problems and a range of other life impacting symptoms. Cavernoma Alliance UK (CAUK) is a member led organisation, run by and for those impacted by cavernoma. We work from a model of empowerment, recognising the value of our members’ lived experience to: provide mutual support; improve standards of care; and drive research into finding a cure. We are there for people at every point in their lives, providing holistic person-centred support. All that we do is underpinned by our values of being: Empowering, Inclusive, Informative, Trustworthy.

What started as a telephone support-line run voluntarily by our founder in 2005, has grown into a range of UK support services accessed by 3000+ members.

ROLE

We provide a wide range of support for our members including Advice and Information (via a Helpline, an Online Community and a monthly newsletter) Peer Support (via CaverBuddies and regional support groups), Residential Weekends (separate w/e for our CaverFamilies and Adults), Therapy and Counselling (via two qualified therapists), Liaison with schools, colleges, children’s clubs/societies for our Children and Young People (CYP), workshops/meetings on a monthly rota.

About 4% of our members are parents/guardians of children with cavernoma who together form our CaverFamilies (CFs) for whom we provide support in addition to that provided to other members. These include: a series of 2-day and 4-day CF events across the UK, access to an online community of support, 1:1 support from volunteer buddies, access to practical information through booklets, and contact with clinicians and others, an Annual Forum attracting 120+ people and a monthly blog.

Specific components of the role

• Work across the charity and membership to support the physical, emotional, and social needs of people with cavernoma of all ages including children and young persons. The support will include the design and delivery of services, events, workshops and residential breaks.
• Build trusted, positive and caring relationships, helping members access appropriate advice, support and therapy.
• Build up the community, introducing new members into the group and making sure that they feel welcome, as well as working to understand all the group’s needs and requirements.
• Develop partnerships: with relevant UK organisations to mutual benefit and best practice.
• Work with our European and International sister organisations to grow and develop cross border services.
• Liaise with CAUK staff, members, volunteers and agents as required to engage them in the activities and meet the our Project Targets.
• Use a variety of media including social media, telephone, email and other means as appropriate to engage key stakeholders and liaise with key stakeholders to ensure activities are coordinated.
• Act as an ambassador for CAUK, ensuring that enquiries and complaints are properly answered, dealing with them personally when necessary.
• Observe the highest standards in relation to confidentiality, probity and the provisions of Data Protection or other legislation.

A flexible approach is needed to meet business needs with occasional work outside standard hours.

A full Job Description is included in an attached paper together with our Application form.

Advice and Wellbeing HUB Worker with Language Specialism (Urdu and Punjabi)

Hours of Work: 37 hours per week (some out of hours work will be expected)

Salary: £24,982

Job Purpose: To work as part of a team to provide emotional and practical support to women and children affected by violence and abuse through drop in surgeries and a helpline service

Responsible To:  Wellbeing Hub Manager

Duties and Responsibilities

Development & Support work:

• To provide emotional and practical support to women accessing the wellbeing hub, including risk and needs assessment and safety and support planning
• To participate in a rota of helpline cover and model and promote good practice in taking helpline calls
• To support volunteers and students in delivering support services
• To participate in a rota to cover at the hub and across community venues as necessary
• To facilitate access for women to statutory, community and other BSWA services
• To comply with the recording, monitoring and evaluation procedures of the project
• To keep up to date with current legislative changes for dissemination within the staff team, and for use when working with women and children around their rights.
• To identify and make links with existing projects and community services and to develop joint services where appropriate
• To keep abreast of issues regarding violence against women on a national and local level
• To participate in multi agency work as agreed with your line manager
• To work alongside colleagues to organise in-house training and information sessions on a range of issues for service users
• To promote awareness of the impact of domestic violence on women and children and BSWA services

Administration:

• To work within BSWA’s administrative and financial systems
• To ensure that adequate records are kept for all service users
• To ensure that Health and Safety records are kept up to date
• To produce monthly reports for your line manager

Communication:

• To ensure that all staff team members are aware of any matters that are relevant to the welfare and security of the refuges, staff, volunteers and service users by:

1. Maintaining BSWA communication records
2. Following safety procedures
3. Attending team meetings
4. Carrying out risk assessments in conjunction with your line manager

• To attend training and conferences relevant to the post, in agreement with your line manager
• To attend support and supervision sessions with your line manager
• To develop a professional working relationship with external agencies
• Feedback relevant issues from external meetings/ training to the staff and management teams as appropriate
• To be involved in the Annual Review process

General:

• To maintain the confidentiality of the women and children using the service andin all matters relating to the organisation
• To offer an equal service to all women and children regardless of age, class, culture, language, race, religion and sexual orientation

• To ensure the efficient use of resources at all times

• To work within BSWA policies and procedures and demonstrate a commitment to the values and ethos of BSWA
• To work within BSWA’s framework for equal opportunities and anti-discriminatory practice
• To adhere to Child Protection and Safeguarding procedures, and Adult Safeguarding procedures throughout.
• To participate in the development and annual appraisal of a personal individual development plan with the line manager
• To undertake any other duties required by BSWA, which may arise and commensurate with the post

These posts are subject to a 6% pension contribution.  Women only need apply.  These posts are covered by a Genuine Occupational Requirement (Schedule 9; Equality Act 2010). 

BSWA operates within Safer Recruitment good practice guidelines. Please note all successful candidates will be subject to a Disclosure & Barring Service Check before commencing their employment.

BSWA is a Disability Confident Employer. We want everyone to have equal chance at being considered for our jobs. Should you be unable to submit your application online and would prefer an alternative method, or you are experiencing another barrier to completing your application