Information And Advice Worker Jobs in London, Greater London
About the role:
As a support worker, your primary purpose is to provide comprehensive support to residents within a supported accommodation setting. Your role encompasses a wide range of responsibilities aimed at ensuring the well-being, safety, and development of residents.
You will be responsible for implementing holistic support strategies that address the emotional, practical, and housing management needs of residents. This includes assisting with practical daily task, facilitating access to educational and employment opportunities, and maintaining a safe living environment in accordance with organisational practices.
Additionally, you will manage individual caseloads, create tailored support and safety plans, and regularly assess their effectiveness. Collaboration with residents and other professionals is essential in this process to empower people and ensure their needs are met.
The role also involves daily shift delivery, operational functions, and liaising with stakeholders to address dynamic needs efficiently. Furthermore, you will act as an advocate for residents, collaborate with professionals from various disciplines, and facilitate a cohesive team environment through active participation and support.
About you:
- Person-Centred Support Approach: Ability to create collaborative support plans, build rapport, and foster collaboration with residents.
- Case Management and Assessment Skills: Proficiency in managing caseloads, conducting assessments, and analysing data to identify resident needs.
- Interdisciplinary Collaboration: Strong communication and coordination skills to work with professionals from various disciplines.
- Health and Safety Compliance: Knowledge of regulations and protocols, ensuring adherence to health and safety standards.
- Record Keeping and Reporting: Proficient in maintaining accurate records and preparing reports while adhering to confidentiality protocols.
- Policy and Procedure Adherence: Understanding and adherence to relevant policies and procedures in supported accommodation services.
- Continuous Learning and Improvement: Commitment to ongoing training, participation in reflective practice, and contributing to service improvement initiatives.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing date:Wednesday 5th June at midnight
Interview date: Interviews to be held week commencing Monday 17th June
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Do you have the commitment and resilience needed, to work with some of the most vulnerable people in our communities? If the answer is yes, please read on...
About the role:
We are seeking additional staff to join our experienced and committed teams within our Complex Needs Service in Westminster. You will be in a specialist role designed to work with people with complex support needs, relating to mental health, multiple physical health needs, poly-substance use and offending.
As a Project / Support Worker Complex Needs, your role will be to provide support to clients to enable them to understand their support needs and to manage these effectively. You will hold a caseload of clients and be responsible for helping them to identify short term objectives, meet their goals and complete risk assessments. You will also support clients to develop their living skills, develop and manage relationships, build social networks and to access various services.
About you:
- Previous experience of working in the health and social care, supporting vulnerable people, rough sleepers or people with complex mental health, physical health or substance use support needs.
- An understanding of working with people using person-centred approaches.
- The ability to manage a caseload and deliver positive outcomes utilising your knowledge of the health and social care sector.
- A flexible and creative approach to working with a sometimes hard to engage client group.
Flexibility is required, as you will be working a rota inclusive of early shifts, late shifts and bank holidays.
About us:
Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.
We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 10,000 lives every year across all 32 boroughs.
We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.
Join us in creating a brighter, more hopeful future for individuals in need.
Important info:
Closing Date: Monday 10th June 2024 at Midnight
Interview Date: Tuesday 18th June 2024
This post will require an Enhanced DBS check to be processed for the successful applicant.
The client requests no contact from agencies or media sales.
Recruitment: Triage and Wellbeing Worker at Age UK Redbridge, Barking and Havering
Age UK Redbridge, Barking and Havering are recruiting for:
Triage and Wellbeing Worker
Hours: 14 hours per week
Salary: £22,250 pro rata (£8900 actual for 14 hours/week)
Closing date: Monday 10th June 2024
Proposed interview date: Monday 17th June 2024
We are looking for a Triage and Wellbeing Worker to be the first point of contact for Age UK Redbridge, Barking and Havering enquiries and provide triage and signposting to relevant internal and external services.
The Triage and Wellbeing Worker will be the first point of contact for Older People, Carers, Professionals & Visitors who approach Age UK RBH, either by telephone or visit to the Age UK office.
The post holder will identify the information, advice and support needs of older people and their carers who are referred or make contact with Age UK RBH and signpost or refer them, where necessary to the most appropriate service or organisation both internally & externally.
You will need to have experience of providing information and signposting by telephone as well as experience of working with older people or vulnerable groups and their carers (preferable). The post holder requires excellent communication skills, with the ability to communicate effectively both written and spoken as well as the ability to organise self, prioritise varied workloads, plan effectively. We are looking for someone with a Good understanding of issues affecting older people and their carers.
The position requires good computer skills including fast, accurate data entry and internet research and accurate record keeping are also required. An appropriate DBS Disclosure will be carried out for this post.
To apply: Please check our website for further details and a full application pack
Completed application forms and Equal Opportunities Forms should be returned to Gabby O’Neill using the email: admin or alternatively post to Gabby O’Neill, Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
The client requests no contact from agencies or media sales.
St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities.
We are currently in search of a passionate and committed male older peoples’ programme worker to join our team and lead a weekly a men’s group, as part of the thriving Over 50’s programme. The role involves designing, leading, and facilitating various activities and sessions aimed at improving physical and mental wellbeing, and improving community connection amongst older people. We welcome enthusiastic individuals who are dedicated to making a positive impact on the lives of older people to apply and become part of this rewarding and impactful initiative.
What you will be working on
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Co-designing activities with older people
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Developing and facilitating weekly sessions including a mens’ group
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Promoting and publicising activities in the local community to increase male participants
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Working with external facilitators and volunteers to provide engaging and varied sessions
This job is for you if you:
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are experienced in planning and delivering engaging group activities for older people
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have good IT skills
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have the ability to raise awareness and promote our activities
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are committed to making a positive difference in the lives of local older people
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good interpersonal and communication skills to engage with older people and the wider community
Closing date for applications: 10am Monday 10th June 2024
Interviews: Thursday 13th June 2024
Our Recruitment Policy
St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
Due to the specific requirements of our Over 50’s programme, we are seeking a male worker. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion
St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check.
St Hilda’s East is a vibrant, multi-purpose organisation providing a wide range of life-changing services and opportunities for local people.
The client requests no contact from agencies or media sales.
Are you keen to use your skills to help support young people to achieve their potential?
St Hilda’s East has a 135-year history of combating deprivation and social exclusion in East London. We welcome people of all ages to our large community centre in Shoreditch where we offer a wide range of activities for local people which provide opportunities to enhance wellbeing, learn new skills and meet people of diverse backgrounds. We also run a day centre in Shadwell, with a focus on supporting elders from the Bangladeshi and other communities.
We are currently in search of a passionate and committed individual to join us to lead weekly group sessions for young people. The role involves designing, leading, and facilitating various activities and sessions aimed at improving wellbeing, community connections and building resilience. We welcome enthusiastic individuals who are dedicated to making a positive difference in the lives of younger people to apply.
What you will be working on
- Co-designing activities with young people
- Developing and facilitating a weekly boys’ group and a young peoples’ group
- Promoting and publicising activities in the local community
- Working with external facilitators and volunteers to provide engaging and varied sessions
This job is for you if you:
- are experienced in planning and delivering engaging group activities for young people
- have worked with young people and are a confident role model for boys who may benefit from strong and supportive guidance
- have the ability to raise awareness and promote our activities
- are committed to making a positive difference in the lives of local young people
Closing date for applications: 10am Monday 10th June 2024
Interviews: to be scheduled between 4pm and 7pm Wednesday 12th June 2024
Our Recruitment Policy
St Hilda's East is committed to racial justice and wider inclusion and diversity. We are working towards a goal where our team fully reflects the diversity and difference in lived experiences of our local community.
Due to the specific requirements of our Boys programme, we are seeking a male worker to serve as a positive male role model for young boys. This is considered a genuine occupational requirement in accordance with the Equality Act 2010, Schedule 9, Part 1. We welcome applications from all qualified candidates and are committed to promoting diversity and inclusion
St. Hilda’s East is committed to the highest levels of safeguarding and promoting the welfare of children, young people and adults with care and support needs. The successful applicant will be required to give a full chronological work history, and all offers of employment are subject to reference checks and an Enhanced DBS (Disclosure and Barring Service) check.
St Hilda’s East is a vibrant, multi-purpose organisation providing a wide range of life-changing services and opportunities for local people.
The client requests no contact from agencies or media sales.
Join us!
Contact a Family is a national charity for families with disabled children. We provide information, advice and support, and bring families together so they can support each other. We campaign to improve their circumstances, and for their right to be included and equal in society.
Your role:
This a front-line role, delivering a family support service in person in Lambeth. The successful candidate will be based in our offices in Lambeth. Much of the work will involve outreach and delivery in Early Years settings, child development centres and nurseries throughout Lambeth. The role will involve working closely with the Lambeth Early Years Specialists Health Visitors and Paediatricians. The role will involve planning and organising workshops and information sessions, drop-in sessions and ongoing family case work.
You will provide an advice, information and guidance service to parents of very young children aged 0-2years,
You will assess families' needs and plan actions with parents' participation as per their needs. You will encourage parent carers' empowerment and involvement.
What we are looking for:
- Experience of working with and supporting families who have disabled children, and in particular, working with families who have disabled children aged 0-2 years
- Good communication responsive to the needs of families of very young children who may be facing uncertainty and challenges at the beginning of understanding their child’s additional needs
- Good organisational and administrative skills
- Knowledge and experience of the issues and concerns that affect families who have disabled children e.g. leisure provision, education, respite care.
- Knowledge of issues relating to maximising income, tackling debt and budgeting, accessing financial support, tax credits and other financial issues.
- Good communication, time management and networking skills.
To Apply:
Please return a completed application form along with an equal opportunities monitoring form (downloadable as part of the job pack) by the date stated below.
Important dates:
Closing date: 9am on Monday 3 June 2024
Interview date: Wednesday 5 June 2024
A great opportunity has arisen for an Editor to join our friendly Health Advice team to provide everyone with a lung condition with the best possible information so they can stay well and out of hospital, regardless of their income, age, ethnicity, gender, or background. All our health information is developed using the latest evidence, with the support of healthcare professionals. And we put people affected by lung conditions at the heart of everything we do.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
You’ll work with the team to produce high-quality, evidence-based, clinically accurate health advice for people affected by lung conditions, in line with robust editorial processes and health information standards like the PIF TICK. You’ll research, write, review, and edit health advice for our website, printed resources and other media, including video. You’ll also support large-scale health information content projects.
You’ll have excellent writing, editing and proofreading skills (preferably in a healthcare context), strong attention to detail including accurate spelling and grammar, strong digital skills with an excellent working knowledge of SEO best practice, and strong organisational skills with the ability to manage competing priorities. As a strong communicator and collaborator, you will have the ability to build effective working relationships with colleagues across the organisation.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Please note successful candidates should expect to be appointed at the starting point of the salary scale and consideration may be given to a higher salary depending on the experience of the individual
Full Time – regular out of hours and weekend work required
Camberwell Office with frequent travel around and outside London
Ref: RRW-241
Are you a proactive, highly organised and compassionate individual with a proven record of providing support, advice and advocacy and effectively communicating the needs of clients to other professionals? Do you have substantial experience of assessing the needs of children and young people who at risk of significant harm?
If so, St Giles has an exciting opportunity for an Outreach Worker to join our team and contribute to the delivery of the ‘rescue’ element of our County Lines Specialist Support Service which will come through via our Out of Hours Advice Service – this is a specialist telephone advice to professionals working with young people who are either involved in or at risk of county lines exploitation.
About St Giles Trust
An ambitious, well-established charity that helps people facing adversity to find jobs, homes and the right support they need. Central to our ethos is our belief that people with first-hand experience of successfully overcoming issues such as an offending background, homelessness, addictions and gang involvement, hold the key to positive change in others.
About this key role
You will provide an immediate safeguarding response, supporting children and young people back to London when they are arrested outside of area, utilising the reachable moment to provide meaningful intervention to young people at risk of exploitation, plus provide follow up support once the young person has returned to their home region, which will include one-to-one and telephone contact.
We will also rely on you to produce support and risk management plans based on assessments, and to develop and maintain relationships with both referral agencies, including police, YOTs, Integrated Offender Management, Prison/Young Offender institutions, and local authorities, ensuring a steady flow of appropriate referrals onto the project. Delivering a holistic support service which includes social and housing support, education, training and employment options, benefits work, and debt advice, is also a key element of the role.
It is vital that you are able to commit to evening and some weekend working, in line with our out of hour rota.
What we are looking for
- Personal experience of the criminal justice system, lived experience of the issues facing this client group and/or experience of working with ‘high risk’, vulnerable children, young people and/or families
- Experience in working as part of a multi-agency team and of using support plans
- Substantial experience of engaging successfully with ‘challenging’ young people and of assessing risk and implementing safety procedures relating to children involved in or at risk of violence or exploitation
- Hold a full UK driving licence
- To have a relevant qualification to a good standard or be working towards one
- Excellent interpersonal, relationship-building and communication skills, both verbal and written.
St Giles will guarantee to interview all disabled applicants who meet the minimum criteria set out in the Job Description for the vacancy.
As an organisation that works with children and adults at risk we are committed to safeguarding, protecting and promoting the safety of our clients and successful applicants will require an Enhanced Child and Adult with Child Barred DBS Check.
In return, you can expect a competitive salary, generous leave allowance, staff pension, flexible working, a mentoring programme, an advice and counselling service, season ticket loan and much more.
Closing date: 3rd June 2024.
We are an equity and inclusion confident employer. We welcome all applications and we particularly encourage applications from people of the global majority (black, brown, multi- heritage) and those who identify as disabled, neuroexpansive, neurodiverse, with any protected characteristics and/or social barriers or challenges. We value the empowering and informative impact that all lived experiences and diversity of thought can offer the organisation.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
We are loooking for people with the values and commitment to increase the indepdence, self-confidenence and access to new opportunities for people with learning disabilities and enduring mental health support needs across our Supported Living Services in Kingston and Richmond.
Who we are
At Balance we are committed to empowering those we support to build independent, fulfilled and self-confident lives. We work hard to ensure our charitable values are central to the professional experience of those who work for us, with us and who benefit from our services. We operate a range of services in SW London including outreach and small homes based services in Kingston and Richmond.
Who you are
You are someone with experience of or a commitment to developing a person centred approach in working with people with complex needs and challenges. You will be a collegiate player, and someone able to see beyond the barriers that people with disabilities experience everyday. Your values and working practice will align with those of the charity to maximise the independence of those you are woking with, to enable their ability to make decisions about the types of service they are in reciept of and to ensure that your approach is both professional and sustainable.
Key Responsibilities of this role
Your primary responsibilities will include:
- To work as part of a diverse and experienced team providing personalised support, advice and advocacy to people living independently or in supported accomodation.
- To apply a collegiate approach to deliver strengths based support that maximises independence, knowledge and confidence of those using our services.
- To provide a key point of reference for information and support to those using the services and professionals and carers dependent on it.
- To work independently across the boroughs we operate in, with people in their homes or in accessing support and resources across the community.
Critical Values in the delivery of this role
- A commitment to building independence and self-confidence amongst your colleagues as well as those you provide services to.
- Recognition of the skills, knowledge and commitment of those working around you and your contribution to them.
- A professional, can do attitude that finds solutions in the darkest corners.
- A willingness to empower those around you to exercise authority to make mistakes, test things out and lead from the front.
Benefits in working for us
The charity ensure the following benefits for all its operational staff:
- A baseline commitment to pay london living wage for all its front line staff.
- A commitment to training and professional development to at least Care Certificate NVQ level 3
- Inclusion in and contribution to the charity's pension scheme
- Generous annual leave allowance of 25 days a year plus an additional day off for your birthday
- Access to a range of discount schemes
- Access to the charity's employee assistance programme
- Access to travel card loan and bike to work scheme
Please complete a covering letter and CV that indicates how you meet the key criteria in the person specification
The development of services that support the independence of vulnerable people with learning disabilities and/or enduring mental health needs and the
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about empowering and supporting carers?
This is an exciting opportunity to work for a Queen’s Award winning charity supporting unpaid carers in the London borough of Redbridge. You will give advice and information to carers and work closely with them to develop person centred support plans. You will work within a Community Support Team to deliver peer support groups, wellbeing activities, advice surgeries, outreach and events across the borough.
If you have experience of 1-1 support work and of providing advice and information, particularly around welfare benefits, this could be the perfect role for you. We are looking for someone with an understanding of carers issues and experience of working with people from diverse communities. This is a varied and demanding role requiring good communication and time management skills and a common sense approach to helping others. Your skills and experience will make a positive difference to the lives of carers and their families.
This is a part time 21 hour per week post mainly based in Ilford with some community outreach and home working.
Please read the Job Description/Person Specification before completing the application.
Failure to address the requirements of the Person Specification may result in applications not being shortlisted.
Our mission is to make a positive difference to the lives of unpaid carers in the diverse communities of Redbridge
The client requests no contact from agencies or media sales.
Early Intervention Dementia Adviser (Redbridge)
Age UK Redbridge, Barking and Havering
Salary: £25,821
Post: Full time (35 hours per week)
Closing date: Monday 10th June 2024, by 12pm
Interview date: Friday 14th June 2024
Age UK Redbridge, Barking and Havering offers a Dementia Advice Service providing high quality information, advice, guidance and support to people with dementia and their Carers throughout their journey living with dementia with a particular focus on moderate to late stages.
We are currently recruiting a Dementia Adviser in Redbridge to work in partnership with the London Borough of Redbridge and other Redbridge Dementia Partners. You will have an understanding of the needs of people with dementia and their carers either through professional or personal experience. You will have a key role in supporting people with dementia at various stages and encouraging people concerned about their memory to seek advice and assist them to access appropriate support to maintain their independence, enhance life choices and plan for the future. You will also help to develop coping strategies via support planning. This will include signposting and active referrals to relevant services as well as providing information on benefits available and assisting clients to access them where appropriate through various stages of their dementia journey. Provide community based, face to face services for an increased level of support for more complex cases.
This role requires the worker to work independently and manage their own caseload but be part of the wider team and be aware of the other services provided by Age UK Redbridge, Barking & Havering. The post involves both office based, home visit and outreach work at a variety of locations across Redbridge. Good IT skills are required and familiarity with Charity Log would be useful as well as knowledge of relevant quality assurance systems.
To apply: Please check our website for further details and a full application pack
Completed application forms and Equal Opportunities Forms should be returned to admin using the email: admin or alternatively post to Gabby O’Neill Recruitment, Age UK Redbridge, Barking and Havering, 4th Floor, 103 Cranbrook Road, Ilford, Essex, IG1 4PU.
The client requests no contact from agencies or media sales.
This role is based at our centre a short walk from Clapham Common tube station, in London. We support homeless people from the local area and further afield. Our services are open access, so the people who come to the Ace of Clubs are diverse and from multiple walks of life. Consequently their needs can be complex, so we are looking for a skilled communicator who can support people, many of who live chaotic lifestyles. Our purpose at the Ace of Clubs is to address people’s basic human needs by providing food, clothing, toiletries, and practical support. We help people link up with housing, healthcare, education, and employment. Our Support Workers work to help individuals overcome barriers to achieving wellbeing, whether it be through guidance in the support system, learning new skills or supporting service users to build the confidence and skills to enable them to navigate their life challenges and advocate for themselves. The ultimate aim of our work is to reduce people’s dependence on our service, helping them move toward independence.
As a small team, we work collaboratively and you will have the opportunity to grow, thrive and perform through effective conversations and honest feedback underpinned by trust. We work in an environment that will stretch you both personally and professionally, and all you need is your expertise and natural talent to work with people.
We are committed to safeguarding and promoting the welfare of vulnerable groups and expect all colleagues to share this commitment. Appointment to the post will be subject to a satisfactory enhanced check via the Disclosure and Barring Service.
Interpersonal skills, the ability to communicate clearly, and a commitment to upholding professional boundaries are essential requirements of the role. Employees and volunteers at the Ace of Clubs must also act with honesty, respect, reliability and a non-judgemental approach combined with the ability to deal with challenging behaviour in a non-confrontational manner.
KEY DUTIES
- To participate in the provision of advice and advocacy for service users addressing their needs in the following areas; Housing; Welfare; Health; Education; Employment, (this list is not exhaustive);
- Refer to and liaise with partners and agencies within the statutory and voluntary sector to secure positive outcomes for Centre Users, e.g. referring and signposting guests to accommodation providers, health services and other relevant internal and external support services, as necessary.
- Work in a manner which honours our organisational values and is responsive to the trauma and experiences of homelessness and vulnerable adults.
- Maintain essential records accurately on Charity Log, (ensuring high quality case recordings).
- Ensuring the Centre Manager is kept informed of all safeguarding and risk concerns.
- Employing creative thinking and practices to ensure that guests are supported and motivated to achieve their goals.
Please provide a covering letter outlining how your skills and experience meet each of the requirements outlined in the attached Job Description.
IMPORTANT - APPLICATIONS WITHOUT A COVERING LETTER THAT ADDRESSES HOW YOUR SKILLS AND EXPERIENCE MEET EACH OF THE REQUIREMENTS OUTLINED IN THE ATTACHED JOB DESCRIPTION WILL NOT BE CONSIDERED.
The client requests no contact from agencies or media sales.
HOURS: 37.5 per week (Full Time)
LENGTH OF TENURE: Permanent
LOCATION: Clapham (on-site with some remote work and travel to local sites)
Royal Trinity Hospice is the local hospice for southwest and central London. We provide free specialist palliative and end of life care for people living in Wandsworth and parts of Lambeth, Merton, Westminster, Hammersmith & Fulham, Kensington & Chelsea and Richmond.
The organisation has recently embarked on a new five-year strategy and this exciting role will play a pivotal part in the overall delivery of the technology aspects. The successful appointee of this role will sit within a small but busy IT team and will be responsible for first class support of Royal Trinity Hospice’s customers and systems.
Reporting to the IT Operations Manager, the Senior IT Support Technician will be responsible for providing 1st and 2nd line support services to the staff, volunteers and service users at the hospice, and will support the IT Operations Manager in their day-to-day activities, ensuring the IT service is delivered to the agreed standards, as well as providing mentorship and team-leadership to the IT Support Technicians within the team.
What you’ll be doing
The primary duties of the Senior IT Support Technician include, but are not limited to:
- working independently and as part of the wider team, the post holder will be responsible for fulfilling service requests and resolving calls within agreed timeframes.
- supervise, mentor and provide escalated support for IT Support Technicians to provide ‘outstanding, effective and robust’ services and ensure service level targets are met.
- collaborate with colleagues across all levels within the team and the wider business to support the team's success, staff IT training and the organisation's ambitions.
- delivering a high quality of work, ensuring that attention to detail, professionalism and consistency is always upheld.
- adherence to Royal Trinity Hospice’s policies, procedures, and values.
- supporting the IT Operations Manager in their day-to-day activities, including backups, reporting, patching etc.
- playing a crucial part in delivering aspects of ongoing and future IT projects.
- supporting the business in the provision of documentation and knowledge sharing.
Skills and experience required
- Excellent interpersonal skills, as the role necessitates advanced relationship building and communication skills to build rapport with internal and external stakeholders
- Experience in a similar role in an IT team following ITIL processes/practices.
- Working knowledge of Microsoft 365 and Windows 10 OS.
- Working knowledge of Microsoft Azure, AzureAD and Microsoft Endpoint Manager.
- Working knowledge of Windows Server OS, Exchange and Active Directory.
- A sound understanding of network and server infrastructure.
- Knowledge of IT security software solutions.
- Knowledge of various end user computing hardware e.g. Laptops, PC’s, Phones etc.
- Experience of Citrix XenDesktop and XenApp is desirable but not essential.
- Able to work to SLA’s and KPI’s.
- A strong ability to fault find customer issues remotely, in person or over the phone, ensuring that outcomes are documented within support tickets.
You’ll be
- Proficient in verbal and written English.
- Able to communicate effectively at every level within the organisation.
- Able to work with complex information, for analysis and review by non-specialist colleagues across the organisation.
- A role model for continuous quality improvement, offering advice and support where necessary
- Able to motivate and support all staff to comply with national and local standards including GDPR and data protection regulations, providing guidance where necessary
- Able to work collaboratively with colleagues across multiple departments to establish and develop guides and processes for using IT Systems.
- Happy to attend and participate in all appropriate meetings and forums as agreed with your line manager
- Able to explain technical concepts in ‘layman’s terms’ without patronisation.
Benefits
- We match Agenda for Change/NHS terms and conditions for maternity, paternity and long-term sickness pay
- Length of service for those joining directly from another CQC regulated organisation (NHS, social care, hospice) is recognised in annual leave, maternity, paternity and long-term sickness pay
- A pension scheme is offered with employer contributions of up to 7.5% or a continuation of your existing NHS pension
- A generous 27 days annual leave increasing to 29 after 5 years and 33 days after 10 years, plus bank holidays (any bank holidays worked will be given back in lieu)
- Cycle to work scheme and interest-free season ticket loans available
- Free eyesight test for DSE users and a contribution towards the cost of glasses
- 25% store discount in Trinity shops
- Life assurance cover
- Lots of opportunities to attend exciting and high-profile events e.g. a staff lottery to attend our regular biannual Gala dinner; participating in Royal visits, and the annual summer garden party
- Regular ballots for donated free tickets and prizes
- Access to courses of free counselling on the phone or face to face
Royal Trinity Hospice is committed to promoting equal opportunities in employment. Everyone at Trinity is treated fairly with dignity and respect irrespective of age, gender, gender identity, sexual orientation, marital status, civil partnership status, disability, nationality, race, religion or belief. We pride ourselves on being an inclusive organisation that encourages and supports fairness, respect, equality, diversity, inclusion and engagement (FREDIE) in all its forms.
All successful applicants will be subject to DBS, Occupational Health and reference checks.
For an informal chat or visit please contact Martin Renel, IT Operations Manager
Closing date: Sunday 26 May 2024
Interviews: Week Commencing 3 June 2024
Hours: 35 hours per week (full-time)
Location: You will work in Healthwatch Newham’s Office 3 days per week. You will also spend two days per week at a community organisation within Newham
Annual leave: 28 days per annum, excluding bank holidays
Overview
Healthwatch Newham wishes to employ a Deaf Outreach Worker. The role will work with the Deaf community on an action plan of delivery to make improvements across Newham. This is a fixed term contract of 12 months and you will work in partnership with the Newham health and social care system.
You will be a Deaf person with life experience of being Deaf and Deaf culture. You will be fluent in British Sign Language (BSL) and used to working in a bilingual environment with Deaf and hearing colleagues.
We have developed a job description for the Deaf Outreach Worker. This will provide further information on Healthwatch Newham and the role. It will include the main tasks and responsibilities, and the skills and experience we are looking for.
At the bottom of this page under 'Application Resources' you will find a BSL Translated video for the job description
Closing date: Tuesday 4th June, 9am
Interview date to be confirmed. Interviews will be held in person, in Newham. We will arrange a British Sign Language Interpreter for the interviews.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Are you passionate about making a real and lasting difference to the lives of young people in London?
The Role
We are currently looking for an enthusiastic, highly motivated, and experienced support worker to join our Young People Support Team based in Hackney. You will provide client directed, person centred support to help young people achieve personal goals and aspirations for independent living, training, employment, and education. You will assist and collaborate with young people to create and carry out a support plan designed around their needs and aspirations, providing information and inspiration, practical support, innovation, and encouragement. You will have an individual caseload but will work alongside a team of Support Workers, with similar client groups, working to the same principles and goals.
Our Organisation
You will work a combination of office, client-home, community, and home-based working. Causeway is a 4-day week employer, so you will work 32 hours over 4 days a week, with no loss of pay. Causeway is a London living wage employer, with a competitive pension scheme. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us.
About You
You will have experience of working in support, supported housing or advice services. You will have experience of supporting young people to develop aspirations and form healthy relationships. You have a drive for and commitment to equal rights and diversity. You have knowledge of the issues confronting young people and the needs of vulnerable homeless people in general, with a sound knowledge of safeguarding and risk assessments. You love to work in a client- centred way and plan your work and deadlines to get the best for your clients. You are flexible, creative, and offer a personalised approach to your clients. You are a team-player, and you are passionate about driving your own performance and development at work.
The client requests no contact from agencies or media sales.