Information and communication system manager jobs in brent, derby

About Alexandra Rose Charity 

Founded by Queen Alexandra in 1912, Alexandra Rose Charity (ARC) has a long history of supporting people experiencing poverty in the UK. Our vision is for everyone to have access to healthy and affordable food, and our mission is to give families on low incomes access to fresh fruit and vegetables in their local communities whilst advocating for systemic change to address food insecurity and health inequalities.
Since 2014, ARC has pioneered the use of financial incentives to improve access to healthy food and combat food insecurity through our Rose Vouchers for Fruit & Veg projects. To date, we have supported over 11,000 families, including over 20,000 children, to access £3.5 million of fresh fruit and vegetables in their local communities.
To deliver this scale, we work with 73 children and family centres and community organisations, 69 market traders and independent retailers, two fruit and vegetable vans and one fruit and vegetable delivery box scheme. We estimate that our projects have generated a total economic value added of almost £9 million for the local economies of the eight locations where we work: five London Boroughs, Barnsley, Liverpool and Glasgow.   
As part of our new five-year strategy, we want to grow our reach and impact as part of a national movement where Rose Vouchers for Fruit & Veg projects are embedded in local and national policies and seen as a key intervention for transforming the diets of communities across the UK.

About the role
ARC has made significant progress in evaluating and demonstrating the impact of our Rose Vouchers for Fruit and Veg projects. We have developed evaluation tools and theories of change to measure how our work improves the diets, health, and well-being of children, adults and families. Additionally, we have commissioned economic impact assessments, offering valuable insights into the wider benefits of our approach.
As we launch our new five-year strategy, we are seeking a passionate Impact and Evaluation Manager to lead our research and evaluation initiatives. This role will play a key part in assessing and enhancing the effectiveness of our projects, strengthening our evaluations by exploring causal links to health outcomes and tracking long-term beneficiary impact beyond their time in the projects.
Working closely with the Head of Advocacy, Impact, and Communications, the Impact and Evaluation Manager will identify gaps in our evidence base, collect compelling data and stories, and help build a strong case for policy change. They will also develop academic partnerships, leveraging existing relationships to enable rigorous research that deepens our understanding of the impact of our work.
This role is pivotal in ensuring our strategies are data-driven, our outcomes are measurable, and our impact is effectively communicated to stakeholders, funders, and the communities we serve
We want our organisation to reflect the diversity of the communities we work in and we welcome applications from people from all backgrounds.

Make a meaningful difference to the lives of D/deaf and disabled people in Islington.

Disability Action in Islington (DAII) is a local, user-led Deaf and Disabled People’s Organisation (DDPO) supporting disabled residents to live independently, access their rights, and thrive. Our advice and advocacy services are free, trauma-informed, and rooted in the social model of disability.

We are looking for a dedicated and experienced Information & Advice Services Coordinator to lead the delivery of our community advice service. This role is ideal for someone who brings both frontline advice experience and the confidence to support a small team working with people facing multiple barriers.

You’ll play a key role in shaping how we deliver rights-based support across welfare benefits, housing, health and social care — and help us prepare for Advice Quality Standard (AQS) accreditation.

About the Role

As Information & Advice Services Coordinator, you will:

• Co-ordinate the day-to-day delivery of DAII’s advice and information service
• Provide direct support to clients with complex or ongoing needs
• Support colleagues and volunteers in dealing with multi-issue casework
• Ensure records are kept accurately and support monitoring and reporting
• Build partnerships with statutory and voluntary services to provide joined-up support
• Lead on quality assurance work as we prepare for AQS accreditation
• Contribute to a positive team culture rooted in reflection, care, and inclusion

Who We’re Looking

For This is a hands-on role for someone who is organised, empathetic, and committed to justice and inclusion. You’ll need to balance coordination with frontline delivery, while supporting others to grow.

Essential:

• At least 18 months’ experience in advice, advocacy or support work
• Knowledge of key issues affecting disabled people, including welfare rights, housing, and social care
• Excellent digital and administrative skills, including using case management systems
• Experience working with people with complex needs and navigating multi-agency support
• Excellent written and verbal communication skills
• Commitment to the values of equality, inclusion, and the social model of disability

Desirable:

• A relevant qualification (e.g. Level 3 in Advice and Guidance) or lived experience
• Experience supporting or coordinating a small team or service
• Familiarity with AdvicePro or similar systems 
• Understanding of trauma-informed and person-centred approaches

What We Offer

• A supportive, values-led working environment
• The chance to shape and improve an essential community service 
• A small, dedicated team where your voice and will make a difference
• Training and development opportunities
• A work culture rooted in trust and wellbeing
• Employee Assistance programme 
• Employee Discount Scheme 

Are you looking for an engaging, fulfilling, and varied role? Young Enterprise is looking for a new Project Manager for a key project running throughout the South West of England on a fixed-term contract until October 2027.

About us

This is a fantastic opportunity to join a team of over 90 employees and over 2000 volunteers united by our goal to empower young people to discover, develop, and succeed by equipping them with the skills, knowledge, and confidence they need to thrive in work and life.

Through hands-on enterprise and financial education programmes, Young Enterprise helps young people build essential skills such as problem-solving, teamwork, leadership, and financial literacy—preparing them for the modern world.

Since we set up in 1962, we have ensured over 7 million young people had the opportunity to prepare for the world of work and over 1 million young people set up and run their own business.

Why Work for Us?

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work life balance and to be recognised for the great work you do. Here’s what you can expect from us:

· People-Focused Culture: A friendly and supportive workplace where we work together to achieve our mission.

· Commitment to Equality and Diversity: We actively promote an inclusive environment where everyone can thrive.

· Generous Benefits Package: Enjoy a generous holiday allowance, access to an NHS top-up scheme, Employee Assistance Programme, cycle-to-work scheme, and more.

· Mentorship Opportunities: Access to a mentoring scheme with a corporate partner to support your personal and professional development.

· Life Assurance: Group Life Assurance for added peace of mind.

· Pension scheme

We are looking for:

The Project Manager will have strong organisation and project management skills, including budget management and KPI monitoring and reporting. They need to maintain regular communications with stakeholders and be confident in reporting progress, both face to face and in written report form. The ability to develop and maintain extensive positive working relationships with internal and external stakeholders is essential to the role.

We are seeking an individual with a solution focussed attitude to problem solving and the ability to balance and prioritise competing demands in a busy function. A successful track record of managing complex projects is essential. An understanding of education and school centred programmes would be a distinct advantage.

Reporting to the South West and South and Mid-Wales Educational Partnerships Regional Manager, this role provides a real opportunity to help drive social mobility in the south west, and to ensure that young people across the region have access to vital skills and attributes for future life and work.

This project has a particular focus on enhancing career readiness for underserved communities across the South West.

The successful applicant will be required to undertake safeguarding training and ensure YE’s safeguarding policy is adhered to at all times.

This is a home-based role which requires the individual to be based within the South West of England.

Keeping Young People Safe:

At Young Enterprise, safeguarding is at the core of everything we do. We are committed to promoting the welfare of children and vulnerable adults. All successful applicants will receive ongoing safeguarding training throughout their employment.  In most cases a previous conviction will not prevent you from being great at this role - to find out more please refer to the job description.

At YE we are passionate and committed to keeping your data safe and secure.  Full details can be found in the YE People’s Privacy Notice.

How to Apply:

If you’re ready to make a real difference to the future of young people in South West of England, we want to hear from you! Please send your CV and a cover letter (no more than two pages) outlining why you are the ideal candidate for this role. Applications must be submitted by 23:30 on 28 May 2025. Please note that applications without a cover letter will not be considered.

Interviews will be conducted via Teams, and we may shortlist and invite candidates to interview before the closing date. While we aim to respond to all applicants, if you have not heard from us within two weeks of the closing date, please consider your application unsuccessful.

Join us and be part of an organisation that’s shaping the future of young people across the country. Apply today!

The Healthwatch Service Manager will have significant knowledge of health and social care services and community engagement including working with people who use services. Exciting opportunity to manage the Healthwatch North Northamptonshire Service.Our aims and mission are to give voice to the public and engaging communities especially those who are least heard and the most vulnerable. You will also be committed to working collaboratively with communities, VCSE and statutory sector services.

The Service Manager will also be able to lead all the key functions of Healthwatch including:

· Providing an effective Information & Signposting service for the public.

• Priority Research Projects

• Gathering Public and Patient Experiences

• Proactively managing Community Engagement & Outreach work

• Meeting Enter & View requirements

• Promoting and supporting Volunteering

We are looking for someone who is committed to social justice and equalities and able to translate this into practice. We need a confident manager who is credible and can lead an effective work programme relevant to meeting the needs of local communities and informing change to policy and practice of health and social care services.

Service Manager: Healthwatch North Northamptonshire

Background

Healthwatch North Northamptonshire is one of more than 150 local Healthwatch formed in response to the Health and Social Care Act 2012.  Healthwatch represents the views and experiences of local people and help communities to exercise greater choice over the services they receive.

Healthwatch North Northamptonshire will champion the health and social care needs of our communities, acting as an independent local voice and ensuring that services meet the needs of our communities and remain high quality.

Our vision is to inspire positive change in North Northamptonshire’s health and social care service through effective community engagement and ensure people and communities have a strong voice to influence and challenge how health and social care services are provided.

We hope to ensure that Healthwatch North Northants has a strong presence, with an effective, proactive and independent local voice.  We act as a ‘critical friend’ to the commissioners and providers of health and social care services to enable progressive and beneficial decisions to be made.

Job Purpose:

To lead and manage all aspects of the Healthwatch North Northamptonshire service in line with statutory duties, service specification, performance requirements and in line with the values and objectives of Support Northamptonshire.

Our aim is to raise awareness amongst commissioners, providers and other agencies about the importance of engaging with communities, and the expertise and value that individuals can bring to discussion and decision making on local and national issues.

We hope to carry out this work in North Northamptonshire through specific ways:

· By capturing community views through people’s experiences and by understanding and reporting on these experiences to health and social care services.

· By actively promoting community involvement in the commissioning, provision and scrutiny of health and social services, giving people and communities a stronger voice to influence and challenge how health and social care services are provided within their locality.

· By undertaking community-led research in priority areas to examine the impact of health and social care services, its pathways and make any recommendations for change.

· Healthwatch can monitor and review how local services are planned and run (except for social care facilities for children and young people) and have the statutory power to ‘Enter and View’ premises delivering health and social care services. This enables authorised representatives of Healthwatch to observe the nature and quality of services, report on their findings and make recommendations so that local authorities and health services can exercise their duty to respond. 

· By providing Information & Signposting Service to help people understand the services available in their local area and to make informed choices about different health and social care services.

KEY TASKS:

To work closely with the Healthwatch NN Advisory Group and the Support Northamptonshire’s CEO to:

1. Fulfil Healthwatch NN’s statutory purpose, contractual requirements and its strategic and operational plans and objectives.

2. Contribute and challenge at a strategic level, influencing and shaping decisions made by commissioners and providers, in line with the vision and priorities of Healthwatch NN.

3. Implement a project management approach to the design and delivery of all workplan activity and deliver on respective programme areas including:

• Providing an effective Information & Signposting service for the public.

• Priority Research Projects

• Gathering Patient Experiences

• Proactively managing Community Engagement & Outreach work

• Meeting Enter & View requirements

• Promoting and supporting Volunteering

4. Coordinate all statutory functions including enter and view visits, information requests, escalations to Healthwatch England, and the coordination of intelligence gathering from a range of sources including the Information and Signposting function, and the NHS Complaints Advocacy service. ·

5. Work closely with the Care Quality Commission, Experts by Experience representatives, Social Service Quality Inspectors and any other stakeholders that perform a quality or inspection role to ensure coordination of activities and awareness of each other’s workplans. ·

6. Lead on all communications with Healthwatch England, the CQC and other national partners, ensuring the timely distribution of intelligence collated locally, and escalating matters of serious concerns.

7. To lead and undertake research and issue led investigations. in priority areas, provide quantitative and qualitative analysis on key data, ensuring projects and reports are achieved on time and to a high quality and that recommendations are reported and reviewed.

8. To develop a core team of community volunteers who can support and contribute to the work of Healthwatch NN and support them to be proactive and enthusiastic in fulfilling their roles.

9. To represent and promote Healthwatch NN with the NHS, Local Authority and Third Sector stakeholders and

10.  Deliver presentations and progress reports at key statutory bodies including the Health & Well Being Board, Health & Care Partnership and Overview and Scrutiny Committee as required.

11.  Act as the central point of contact for key stakeholders, commissioners, and service providers and sit on issue led boards and networks and attend such meetings when deemed it could add value to the work of Healthwatch.

12.  Ensure effective working relationships are in place with neighbouring Healthwatch, and explore opportunities for cross boundary working and joint utilisation of resources. and ensure appropriate protocols are in place for collaborative working. ·

13.  Identify, advance and manage collaborative relationships with key strategic stakeholders and partners to achieve our statutory roles (including voluntary sector, statutory agencies and other local Healthwatch)

14.  Act as ambassador for Healthwatch NN, working with other organisations and bodies as appropriate, taking part in external working groups and events to further the work and reputation of the organisation.

15.  Lead and develop and maintain productive networks, relationships and partnerships with key stakeholders and other appropriate bodies and organisations. 

16.  Where deemed appropriate, prepare formal requests for information to providers and commissioners, and keep a record of requests and timelines for responses. Identify appropriate actions when a late or insufficient response has been received, including onward referral to the Health Overview and Scrutiny Committee. ·

17.  Identify gaps in the knowledge of Healthwatch North Northamptonshire about the health and social care needs of local residents and look to address these, particularly working with key partners. ·

18.  Assess local strategies and policy documents, to identify gaps where local public concerns are not being addressed.

19.  Adopt an effective and shared approach to information management with appropriate sharing of data to avoid duplication, misinterpretation or underuse of data. ·

20.  Work with the team to identify gaps in service provision and alert local commissioners of any such gaps.

21.  Act as the central point of contact for all incoming press enquiries and be available to provide comments when health and social care related articles appear in the news, or direct enquiries to Senior Management where appropriate.

22.  Act as the central point of contact for any complaints made against Healthwatch North Northamptonshire and escalate accordingly to internal policies.

23.  Deliver key performance targets and ensure contract monitoring reports are produced in a timely manner.

24.  Manage the Healthwatch NN website and social media , production and publication of reports and all external materials and content.

25.  Line manage Healthwatch NN staff and carry out supervisions and appraisals in line with Support Northamptonshire policies and procedures

26.  Working with the relevant staff ensure the necessary infrastructure, resources and relationships are in place for the effective and efficient management of Healthwatch NN.

27.  Ensure compliance with all Support Northamptonshire policies and procedures

The ideal candidate for this role:

· Is passionate about social justice and addressing health inequalities

· Has experience of co-production and best practice in community engagement

· Is knowledgeable about key health and social care services.

· Is an experienced manager who is driven to manage a small team to capture views and experiences of local health and care services and produce recommendations for change to reflect what people tell us.

· Has the skills and confidence to influence change by working in partnership with other organisations and system partners

This exciting new role is perfect for a candidate who is ready to make the role their own, and a self-starter keen to make an immediate impact, through a combination of:

• Supporting the expansion and transformation of our client advice services by ensuring operational service procedures are established, embedded and monitored.
• Exploring, implementing and enabling office and hybrid-working modernisations, including supporting senior members of the operational team to implement business innovations around hybrid-working software, HR systems, and integration of technology (possibly including AI) into our work.
• Alleviating administrative burdens so far as possible on our team delivering advice to clients, helping us to make an even greater impact on our community.
• Contributing to the design and development of robust policies that relate to office and outreach coordination, HR support and budgeting.
• Supporting our supervisory team in their management of people and relevant office administration duties.
• Maintaining and developing office resources, including our office manual, IT equipment, and shared online and offline documents.
• Supporting the trustee board and senior members of the leadership team in the delivery of their strategic goals and day-to-day administration.

About the role:

We are seeking a skilled and experienced Strategic Communications Manager to join our Communications team. This role will be pivotal in shaping and executing our communication strategies to support our vision and strategy, working closely with the marketing, brand and digital teams to ensure cohesive customer journey and impactful messaging across all channels online and offline. 

Additionally, this role will involve account management of communications deliverables across the organisation and strategic transport outcome areas and building strong close relationships with key stakeholders in the sector as required. 

What you will be doing:

• Develop and implement comprehensive communication strategies for a range of different B2B and B2C audiences that profile our work and promote our grant, innovation and research products and services ensuring smooth customer journeys at all touchpoints. 

• Ensure that there is a smooth customer journey for different audiences across identified touchpoints, maximising the impact of our content and CTAs for all audiences. 

• Collaborate with the marketing, brand, digital and press teams to develop our content themes, and create content for various platforms including social media, website, email campaigns, and press releases. 

• Collaborate with the brand and marketing team to deliver online and offline events. 

• Support in delivering brand and communications activities for key partnerships and stakeholders as required. 

• Manage projects in an account management type structure, ensuring timely and effective execution of communication plans and initiatives. 

• Anticipate and manage risks and external factors that could influence the communications message, ensuring proactive and strategic responses. 

• Monitor, analyse and report on communication metrics to assess the effectiveness of strategies, KPIs and make data-driven recommendations for improvement to communications and customer journey. 

• Collaborate with innovation, research, and grant team to set creative, clear strategic communications goals that raise awareness and profile our work in the right way, with the right audiences. This will involve creative brainstorming of tools and tactics as well as gathering examples of best practice from industry. 

About you:

Must haves:

• Bachelor’s degree in Communications, Marketing, Public Relations, or a related field.

• Minimum of 7-10 years of experience in strategic communications, with a strong background in marketing, branding, and digital. 

• Proven track record of developing and executing successful communication strategies for a range of audiences promoting a range of CTAs. 

• Excellent written and verbal communication skills, with the ability to craft compelling messages for diverse audiences. 

• Experience of creating a range of content for different platforms, from video and infographic to web pages and social media posts. 

• Experience of managing communications partnerships and or campaigns with third party organisations. 

• Strong project management skills, with the ability to manage multiple priorities and deadlines and evidenced experience in ability to record and report effectively on communications projects through systems such as Microsoft Planner. 

• Proficiency in using communication and marketing tools, such as social media platforms, content management systems, and analytics software. 

• Ability to work collaboratively with cross-functional teams and build strong relationships with stakeholders. 

• Proactive approach to delivery – key part of this role will be to ensure that relevant senior communications colleagues are kept informed and consulted on key projects. 

Nice to have:

• Experience of leading or supporting online and offline events. 

Reporting lines and relationships 

Reports to: Senior Strategic Communications Manager. 

Key relationships: Other Strategic Communications Manager, brand, marketing and digital team, wider communications team, wider organisation. 

Extra Information 

• The role is based In Harlow, Essex at Motability’s offices, easily commutable from London, 30 minutes from Liverpool Street station or 18 minutes from Tottenham Hale station. 

• Blended working arrangement with three days a week working from home. 

• The job holder may be required to travel around the UK from time to time to attend various exhibitions, events relating to work. This could involve occasionally overnight stays and working outside of normal office hours (including weekends). 

Seriously ill children and their families deserve the chance to live a full life, supported by care that enables them to thrive.​

But for many, it’s a lonely and isolating experience. That’s why we’re here. To make sure that no one has to face living through their child’s short life - and death - alone.

Together we support families through difficult times, offering lifeline practical, emotional and financial help.

Together we unite our sector. We help professionals and services to pool their knowledge and expertise, to deliver outstanding children’s palliative care. ​

Together we campaign to make sure that seriously ill children and their families get the care and support they need, when and where they need it. ​

Supporting, uniting, campaigning, together. We are Together for Short Lives.

This is a fantastic opportunity for a marketing and communications expert to help make sure we can raise the funds we need to deliver this vital work.

As our Marketing and Communications Manager (Maternity Cover), you will:

• work collaboratively with Fundraising colleagues, deliver results-driven marketing campaigns and communications support to grow both our audience of supporters and our income
• be part of a team that plans and delivers strategic campaigns that improve the system for seriously ill children and their families
• maximise our brand awareness and reputation among our audiences through our external communications
• stay abreast of print, broadcast and digital media to identify potential opportunities and threats to our ability to deliver our strategic plan
• lead on proactive and reactive media relations including writing press releases and statements, arranging interviews and responding to enquiries
• line-manage our Creative Content Lead.

You will have:

• outstanding storytelling skills which have helped to generate income for an organisation or for a cause, across a range of channels
• experience across a broad range of communications and marketing functions
• excellent interpersonal skills – and experience of engaging sensitively and effectively with a wide range of external stakeholders
• experience of building strong working relationships across different teams
• excellent leadership skills.

We offer a great reward package, which includes:

• generous annual leave entitlement
• pension scheme
• staff assistance programme
• days off for volunteering

We are open to flexible working patterns. Depending on the task and your personal work preferences, you can work remotely or at our Bristol office. We hold monthly team meetings and 1:1 meetings at the office.

We are always looking for talented people, and welcome people regardless of age, disability, gender identity, marital status, race, faith or belief and sexual orientation. We particularly encourage applications from those with disabilities or from black and minority ethnic backgrounds.

If you feel you meet some of the criteria but not all, we really hope you will enquire and learn more. We can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you. 

Applying for the role

Closing date for applications is at 9am, Wednesday 28 May 2024. If you are interested in applying for this post, please complete the application form and the summary details form found on our website. 

The Supporter Relationship Manager is responsible for all individual donor support processes, systems, strategies and individual giving fundraising appeals, which ensure we have excellent relationships with our donors to retain and grow our individual giving income.

Powerful narratives, storytelling and engagement with donors is crucial to ensure that our funding need and impact is shared with supporters. 

The Supporter Relationship Manager will work with the Head of Fundraising and Deputy CEO to grow our major donor, regular giving, appeal and legacy income alongside sustaining our irregular giving and Gift Aid income.  The Supporter Relationship Manager will line manage the Fundraising Assistant (FA), which is a new entry-level fundraising role responsible for the development and day-to-day administration of our community fundraising income stream for individuals and our corporate community.

Person Specification Essential knowledge, skills and experience:

• Three years+ experience of working in a supporter care fundraising role.
• Understanding of fundraising principles, relationship marketing and supporter care.
• Excellent written and verbal communication and interpersonal skills.
• High level copy writing skills.
• Experience of working with communications staff to support multi-channel fundraising campaigns.
• Ability to work on your own initiative.Well-organised and able to manage multiple projects simultaneously while meeting deadlines and targets.
• Good working knowledge of CRM databases and how to use them to steward supporters.
• Good knowledge of current data protection/GDPR regulation.
• Able to develop, initiate and maintain systems and procedures.
• IT literate with a working knowledge of Microsoft Office applications including Excel to sort and segment supporter data.
• A clear commitment to the ethos and strategic plans of FareShare South West, and able to positively contribute towards its achievement.

Age UK has an exciting opportunity to join their fantastic team in Borehamwood! (South Hertfordshire).

We are recruiting for a Shop Manager to manage the day to day running of our shop on Shenley Road (WD6).

As Shop Manager, you will manage our brilliant team of staff and volunteers, providing effective leadership, training, and development.

Utilising your previous experience and excellent managerial skills, you will help maximise store sales and profits while ensuring our customers and donors receive an excellent shop experience.

This opportunity offers an excellent benefits package as well as the chance to work within a valued team, all working to raise funds for a charity that provides vital services and support to older people across the UK.

If you have a passion for retail and would like to use your skills within a charity that supports thousands of older people, then this may be the role for you!

Due to the nature of this role, you will be required to handle/lift bags of stock (up to 10kgs.)

To ensure the smooth running of our stores, we will be conducting interviews throughout the advertising process. Early applications are advised.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

You will have:

• Experience in a performance driven retail/customer centric environment
• Experience of managing people
• Ability to lift and carry bags of stock up to 10kg's
• Ability to build, retain and develop a team
• Strong drive to achieve results through others
• Ability to delegate, coach and listen
• Ability to manage time under conflicting priorities
• Ability to motivate self and others
• An open and adaptable approach to change and be able to support others through it
• Experience of communicating with a diverse workforce and customer base
• Ability to establish and maintain successful retail processes and merchandising
• IT literacy and numeracy skills

What we offer in return:

• A 35 hour working week
• 25 days holiday + bank holiday allowance
• A generous pension - we will contribute 8%
• Great discounts and rewards through Blue Light Card and BenefitHub
• Life assurance, Bupa health cashback plan
• Tickets for Good - Free and discounted tickets for events

Additional Information

To comply with UK legislation, we cannot accept applications from candidates under the age of 18 as the successful candidate will be required to work on their own in the shop without the aid of other staff.

All CVs will be anonymised by our recruitment system when you apply for a role at Age UK. Please note that our system is unable to anonymise cover letters, and we would therefore ask that to support the work we are doing on making our recruitment selection process fairer and more unbiased, that you remove any personal information from your cover letter/supporting statement, including your name before uploading this. All equalities monitoring information is also anonymised and not shared with the hiring panel. Your name and address will only be known to us once you are invited for an interview.

Is this the job for you? We know that men, of all backgrounds, and men and women from Black, Asian and minority ethnic backgrounds are currently under-represented in our workforce, and we want to change this! So, we are particularly keen to hear from applicants from these groups.

Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.

Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the minimum criteria under the Disability Confident Scheme. Please note that on occasion, due to high numbers of applications, Age UK reserves the right to limit the overall number of interviews offered, and therefore, it may not always be practicable or appropriate to interview all disabled people that meet the minimum criteria for the job.

Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.

The Good Company Relationship Manager / Concierge Lead provides a highly personalised, proactive, relationship-driven service that empowers older adults - many affected by dementia and social isolation - and their carers to live healthier, happier lives in their homes and communities

This role is central to our mission: reaching people early and co-creating Good Company around their needs, interests, and aspirations. 

About You

We’re looking for someone who is:

• Adaptable and a self-starter
• A great listener with strong emotional intelligence
• A proactive problem-solver
• Confident using technology and digital tools
• Excited by working in a fast-moving, purpose-driven organisation
• Able to drive and access to a vehicle to travel to meet members across Wadhurst, Crowborough, and Forest Row

We are in the final year of prototyping with the ambition to scale Good Company nationally.

 Our Context

The Good Company People is reimagining support for people living with dementia and those who care for them. We believe everyone deserves to live with connection, dignity, and purpose - whether they are pre-diagnosis, post-diagnosis, isolated, bereaved, or caring for someone they love.

Our model is person-first. We build relationships, not referrals. We find out what people want more of - continuing hobbies, meeting peers, or simply knowing someone is there to support them to take the next step.

Behind the scenes, we’re also innovating. We’re building a decentralised ‘know-how’ system - real-world tips, rights, local hacks, and lived wisdom - shared by those who’ve been there.

We’re changing the climate of dementia care: from medicalised and prescriptive to relational, preventative, and empowering.

Our Approach

This role isn’t about ‘fixing’ people. It’s about walking alongside them, unlocking opportunities, and making everyday life better. It’s about human connection, trust, and helping people reclaim a sense of agency.

As Concierge, you will ensure every member’s experience reflects our values:

• Respect and Trust – the foundations of every Good Company relationship
• Community – harnessing the wisdom, diverse experiences and passion of individuals to co-create Good Company
• Curious – always learning and adapting
• No One Size Fits All – seeing every member as unique and supporting them in living the life they choose – for longer
• Empowering – building on members' strengths, skills and networks
• Everyone Welcome – showing up with openness, kindness, and joy

Key Responsibilities

As Concierge Lead, you will manage relationships with up to 150 members and help them to:

• Continue to enjoy their hobbies and interests in familiar settings
• Expand their social circle and make meaningful connections
• Access local activities to improve physical health and mobility
• Introductions to other members facing similar situations
• Navigate the health and social care system with confidence
• Access practical dementia advice and support
• Take regular breaks to reduce the stress and burden of caring
• Support to access financial and legal guidance

Your daily role can include:

• Developing deep member insights by conducting member ‘discoveries’ to learn life stories, hobbies, health and communication needs and understand what they want more
• Listening to members’ needs, providing emotional support and helping members build resilience.
• Facilitating and hosting monthly Transition Circles which are peer group sessions for carers experiencing similar situations
• Leading on member wellbeing at Good Company Clubs.
• Through gathering insights help develop and share actionable advice and practical tips through our website and the Good Company Hub
• Working with, training, and supporting a team of Concierge volunteers to provide support, information, and good company at the Good Company Hub on the high street
• Building partnerships with local organisations —social, sports, and voluntary—to introduce members to meaningful opportunities
• Representing Good Company at community and sector events

Safeguarding & Compliance

• Follow TGCP safeguarding, health & safety, and operational policies
• Promote a safe, inclusive, and respectful culture

What You’ll Need

• Outstanding interpersonal and listening skills
• Empathy, compassion, and caring
• Adaptability and a can-do mindset to thrive in a fast moving organisation
• Creativity and resourcefulness in problem-solving
• Community-mindedness and network-building skills
• Resilience and patience
• Strong verbal and written communication
• Confidence using technology (Good Company is powered by Google, Airtable and Asana)

This is an exceptional opportunity to be at the heart of a truly exciting heritage restoration project to restore,  renew and open up to new audiences, a nationally-important building in a thriving but economically and socially challenged central London neighbourhood.

In November 2024, St Peter’s Walworth submitted a First-Round application to the National Lottery Heritage Fund (NLHF) for Development Phase funding for the “Building Beyond: Soane Reimagined” project. The request was for a First Round Pass of £3.1m and a Development Grant of £438,000.  A decision was received by NLHF on 13th March 2025 and pending Permission to Start, the Development Phase is set to run for 18 months, at which point a Delivery Round application will be submitted to activate a Delivery Phase.  Staff, a Design Team, a QS and specialist consultants will need to be competitively appointed to complete a list of required documents/studies for the Delivery application. Design development needs to be completed to RIBA Stage 3, planning, Faculty and consents need to be in place and all partnership funding raised or pledged.

Capital works are proposed to the exterior of the Church, respecting its heritage integrity, making it more sustainable and putting it in good order throughout. Similarly inside, where improvements will make the Church more welcoming, improving infrastructure and circulation and accommodating planned activities. Works will take place over the three floors: Crypt Basement, the Ground Floor and the Gallery/First Floor.

A full time Heritage Manager will need to be appointed at the beginning of the 18-month Development Phase. The successful candidate will provide leadership for the Project reporting to Claire Maugham (Chair of the Steering Group Committee) involved in strategic planning, management, execution, and coordination with internal and external stakeholders.  In order to achieve the goals of St Peter’s Walworth,  they will oversee design development to RIBA Stage 3 of “Building Beyond: Soane Reimagined” and oversee the preparation of key NLHF checklist documents, supporting on the roll out of a successful fundraising campaign - with a target to raise just over £1m working with a Fundraising Appeal Board, and a F/T Trusts and Foundations Manager.

The Heritage Manager will be a strategic thinker with an understanding of the planning and delivery of major projects funded by the National Lottery Heritage Fund (NLHF). We are also looking for a candidate that will successfully integrate partnerships that are being forged in the local area. They should have a strong background in project management and possess the ability to move adeptly between big picture thinking and day-to-day operations, where it will be necessary, for example, to process their own admin.

The Heritage Manager will have some experience of fundraising, networking and financial management and be comfortable working in a start-up environment, being able to demonstrate experience of extensive community engagement, as well as an understanding of and empathy with the ambitions and vision of the St Peter’s Walworth PCC (Parochial Church Council) and the needs of a Grade 1 listed building. 

They will bring an inclusive approach to their work, able to centre and involve the church and local community in the project while integrating the experience of a wide range of volunteer professionals

Their task will be ensure that the project is delivered within time and to budget in accordance with an agreed programme, budget and checklist of deliverables, as well as working closely with all project stakeholders and partners.

St Peter’s Walworth is an inclusive and welcoming Church. We seek candidates with the skills and experience required, irrespective of any protected characteristics, and encourage applications from all regardless of background. We are especially keen to receive applications from people who are members of communities minoritised and under-represented in the heritage sector. We are a Christian church but this role may be filled by someone of any faith or of none.

The Public Affairs Manager will be a key member of our busy External Affairs Team within the wider Policy and External Affairs directorate.

Reporting to the joint Heads of Public Affairs & Stakeholder Relations, and working closely with communications and public policy colleagues, you will play an essential role in enabling and driving engagement with parliamentary, government, political and sector stakeholders.

You will be politically astute, with experience engaging across Westminster and Whitehall with competent written and communication skills, able to both brief and prepare senior leaders within the organisation for key engagement activities as well as meeting stakeholders independently as appropriate.

Strong organisational, people and project management skills are essential; you will be responsible for managing dedicated key influencing ‘moments’ with stakeholders and partners, such as organising and managing panel events, roundtables, webinars and showcase programme visits. You will also lead the co-ordination and secretariat activity for the Youth Employment Group (YEG), working closely with the Director of Policy and External Affairs as one of the five co-chairs.

This role can be based at any of our hubs located in Birmingham, Leeds or London. We currently operate a hybrid model of two-days per week in the office and three-days from home.

For more information and a full job description, please download the Recruitment Pack.

Due to receiving high volumes of interest in our opportunities, this vacancy may close earlier than the advertised deadline. To ensure your application is considered, please submit it as soon as possible.

JOB PURPOSE

Based within the global Fundraising team, the Programme Fundraising Manager will generate sustainable income and play a pivotal role in delivering fundraising strategies to support the mission and objectives of Lumos, including the 10-year ambition to be launched in November 2025.

Working with country programmes in Colombia, Kenya, Moldova and Ukraine, as well as the global system change programme, the postholder will manage a portfolio of donors and prospective donors, positioning Lumos to secure new and repeat funding from charitable trusts, foundations and institutions. The role will also provide advice and support to the wider Fundraising team, building team capacity and writing compelling proposals to engage High Net Worth Individuals (HNWI) and other funders in Lumos programmes.

We are looking for a skilled relationship-builder and strategic thinker who has strong writing skills and experience working with donors. The postholder will work closely with colleagues across Programmes, Communications, Operations, and Finance, and act as a trusted partner to senior leaders across the organisation. This is a fantastic opportunity for a proactive fundraiser to make a tangible impact on children’s lives globally.

KEY OBJECTIVES

Prospecting & Engagement

• Develop and manage a pipeline of short, medium and longer-term prospects for each programme area under the 10-year ambition through research, strategic positioning and targeted outreach
• Identify new funding opportunities and support programme teams to align donor interests with Lumos’ work, collaborating with colleagues to develop tailored approaches
• Project manage programme fundraising appeals (e.g. targeted Trust mailings) in coordination with the Programmes and Communications teams
• Stay informed of philanthropic trends and share donor insights across teams
• Represent Lumos in relevant networks and platforms to raise our profile and pursue funding opportunities.

Proposal Development

• Lead the development of high-quality, high-value proposals to secure new and repeat awards from charitable trusts, foundations, and institutional donors
• Work closely with Programme teams to shape and package funding propositions
• Draft compelling funding proposals and marketing materials as needed, including for HNWI
• Ensure proposals meet donor and internal requirements, in compliance with quality assurance, risk management, and sign-off processes
• Support the development of collaborative, efficient proposal development systems.

Awards Management

• Support senior leaders in managing key donor relationships through tactical advice, briefings, and pitch preparation
• Build and steward a portfolio of current and prospective donors, ensuring a high-quality engagement experience
• Work with internal teams to stay informed about funding gaps and strategic priorities
• Develop tools and guidance to support programme delivery teams in meeting donor requirements during implementation
• Contribute to organisation-wide funding management best practices and systems.

Reporting

· Coordinate timely, accurate and engaging donor reports that programme achievements and challenges in a strategic way, ensuring full compliance with donor rules and expectations

• Maintain up-to-date donor information, activity logs and opportunities in Salesforce
• Provide colleagues with donor insights to support planning, collaboration and engagement
• As required, produce internal reports on fundraising against income targets.

Other

• Build strong working relationships across all teams and levels of the organisation
• Actively contribute to team meetings, planning sessions and cross-team initiatives
• Stay informed about developments in child rights, child protection and care reform
• Support the delivery of strategic fundraising priorities

Occasional international travel may be required (1-2 trips per year) depending on programme priorities and donor needs.

The Programme Fundraising Manager currently has no line management responsibility; however, the team is expected to grow in the coming years and the role may expand to manage and build the capacity of 1-2 fundraisers.

MANDATORY SAFEGUARDING OBJECTIVES

Lumos is committed to ensuring the safety and protection of children, adults at risk and the wider communities in which we work. All staff and associates must:

· Carry out all duties with an awareness and understanding of the Safeguarding requirements within the area of responsibility.

· Ensure work complies with all safeguarding policies and procedures

· Ensure the that their behaviours and actions support the safeguarding of children, adults at risk and others and are in line with Lumos policies relating to conduct

Additionally, the Programme Fundraising Manager is expected to:

· Ensure the required standards relating to safeguarding best practices/protocols are effectively communicated, monitored and maintained within the area of responsibility

· Lead by example in respect to ensuring safeguarding principles and practices are appropriately applied

· Identify and escalate any gaps or improvements necessary for effective safeguarding in conjunction with the Senior Safeguarding Manager and Designated Safeguarding Lead for the area of responsibility

Radley College is seeking to appoint a dedicated and forward-thinking Radleian Society Manager to lead and develop the College’s alumni relations programme. This is a key strategic role, focused on fostering strong, lasting relationships with Old Radleians (“OR”s), current and former parents, and former staff.

Reporting to the Development Director, the post holder will be responsible for delivering an ambitious and wide-ranging engagement programme that reflects the values and vision of Radley College. This includes oversight of events, communications, digital engagement, and the facilitation of mentoring and networking initiatives through the College’s Futures Programme.

The successful applicant will

Lead a dynamic calendar of alumni and parent engagement events, including reunions, networking forums, and social gatherings

Oversee communications, both digital and print, to ensure high-quality, consistent outreach and storytelling

Act as liaison to the Radleian Society Committee and other affiliated groups, managing volunteer engagement and project delivery

Work collaboratively with colleagues across the Development Office and Futures Team to connect alumni with current pupils and recent leavers

Utilise data insights to inform strategy, track engagement, and report on key outcomes

We’re seeking a passionate and strategic individual with a strong background in alumni relations, events, or community engagement. You’ll be an experienced team leader with excellent interpersonal skills and the confidence to connect with a wide range of stakeholders.

We encourage early application and reserve the right to appoint at any time. Closing date for applications is 12 noon Thursday 15 May 2025 with first interviews being held on Tuesday 20 and Wednesday 21 May, and second interviews on Thursday 22 May.