Information and support administrator jobs in south croydon, greater london

Senior Support Coach

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Job Title: Senior Support Coach

Location: Redbridge (Around a 10 minute walk from Gants Hill station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

About the Role

We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. 

You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities further Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing specialist advice and guidance to the team and residents
• Acting as the first point of contact in the absence of management
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
• Deputising for management when required 

About You

We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.

As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you’re someone who builds trust, encourages growth, and helps people feel heard and empowered.

We’re looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Discounted tickets for music events, shows, sports and more through Tickets for Good
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives.
• Join an organisation with a mission to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

Senior Support Coach

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Job Title: Senior Support Coach

Location: Catford (Around 16 minute walk from the station) Based in service with occasional travel to Central office (Please kindly note that unfortunately both locations do not have step free access)

Salary: £28,600

Shift Pattern: 37.5 hours per week, Monday to Sunday on Rota between 08:00 - 21.30, 08:00 - 16:00, 13:30 - 21:30, including bank holiday working.

About the Role

We're looking for a Senior Support coach to join our team which focus on supporting residents with OPD (Offender Personality Disorder) and related cognitive or behavioural challenges, many of whom have experienced institutional care or social exclusion. You will play a key role in the day-to-day running of the service, acting as a mentor and lead for the team, providing advice and guidance, as well as providing specialist expertise to the team and residents. 

You will further deliver one-to-one support with residents directly, developing personalised support plans, risk assessments, facilitating life skills sessions, and help individuals access services, resources, and opportunities within the community. Our support is tailored towards providing person centred support to empower our residents to achieve their personal goals and independent living. You will be instrumental in creating a safe, flexible, inclusive, and psychologically informed environment that promotes dignity, choice, and empowerment.

Key Responsibilities further Include:

• Delivering effective 1:1 and group-based support for residents/participants in line with support plans
• Providing specialist advice and guidance to the team and residents
• Acting as the first point of contact in the absence of management
• Supporting property management tasks including reporting repairs, monitoring health & safety, and maintaining high accommodation standards
• Supporting residents to access relevant networks, training, life skills, and community resources
• Promoting resident participation in the design and running of service activities
• Working flexibly to meet the needs of the service and taking part in continuous improvement initiatives
• Deputising for management when required. 

About You

We're looking for someone who has knowledge and understanding of Offender Personality Disorder, able to share this with others and act as a mentor to resolving complex cases. You'll bring experience within a similar environment to the role, and have experience in supporting similar residents with areas of social care, supported housing, and community support. You will have a commitment to person-centred support and have an understanding of the importance of trauma-informed care, able to lead by example.

As a Senior Support Coach, you’ll be someone who thrives in a fast-paced and ever-changing environment. You’re able to manage competing priorities, respond calmly to crisis situations, and maintain professionalism under pressure. You’re not only a great listener and communicator but also you're someone who builds trust, encourages growth, and helps people feel heard and empowered.

We’re looking for someone who is:

• A natural leader, confident in guiding colleagues and supporting service delivery
• Proactive and solution-focused, able to identify and respond to challenges
• A confident communicator who can build strong, purposeful relationships
• Organised and detail-oriented, with strong administrative and record-keeping skills
• Knowledgeable of safeguarding practices, risk management, and resident engagement
• Values-driven, and committed to equality, diversity, and inclusion
• Comfortable working in fast-paced, evolving environments with a flexible approach

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we offer

• 25 days (Full time equivalent) annual leave, increasing with the length of service
• Employer Pension Contribution
• Eligibility to register with Blue Light Discount Card
• Access to discounted tickets for music events, shows, sports and more
• Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
• Training and Development, including access to courses, upskilling, and progression plans
• Employee Assistance Programme, including counselling
• Life Assurance Scheme
• Cycle-to-work scheme
• Annual Staff Awards
• EDI Ambassador programme
• Be part of an organisation which believes good care and support improves lives with the vision to create healthier, safer, and more inclusive communities.
• Join an organisation with a mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

We value and celebrate the unique backgrounds, perspectives and experiences of all of our employees. We have a team of staff ambassadors who volunteer to actively support us in fortifying our organisational value of Inclusivity. They embrace this unique opportunity to deliver awareness, events, and developments to our organisation to support us in ensuring our value of Inclusivity is embedded throughout the organisation. 

SIG actively encourages applications from individuals from a diverse range of backgrounds, particularly lived experience; Naturally, we approach any emerging issues with empathy and sensitivity. 

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change. 
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group. 

ADDITIONAL INFORMATION

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below. 

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions. 

Additional information on our company policies including Gender Pay, Equality and Diversity, Company Benefits and our Candidate Privacy Policy can be found on our website.

About the role:

At the heart of Camden’s response to street homelessness, the Rough Sleepers Hub Assessment Centre at 165 Kings Cross Road plays a vital role in offering people a safe place to begin their journey away from the streets. With 16 beds and a focus on short-term stays, the service aims to support individuals into secure and suitable housing within just 28 days. This is not simply a place to stay; it’s a place where change begins, you will be instrumental in making that change possible.

Working within a psychologically informed and trauma-aware environment, you’ll support people facing some of the most entrenched challenges in society. You’ll take the lead on a caseload, carrying out in-depth assessments and building support plans shaped around each individual’s unique circumstances. This includes creating tailored interventions that address a range of support needs your clients may face; from and physical health difficulties, to substance use, trauma and experiences with the criminal justice system. You’ll help residents with practical daily tasks, support their engagement with training and employment opportunities, and collaborate with a wide network of professionals including Connect Forward, In Roads and Camden Routes off The Streets to offer truly holistic support.

At SHP, you’ll be part of a service that supports people during moments of significant transition, helping them take meaningful steps toward stability and independence. This role offers real variety, the chance to create lasting change, and clear pathways for professional growth. With access to ongoing training, reflective practice and opportunities to shape the future of our services, you’ll be part of a learning environment where your development is as valued as the support you offer. This is more than just a job, it’s a chance to walk alongside people as they rebuild their lives and move forward with hope and purpose.

About you:

• Helping people to identify personal goals and supporting them through a process of change, including managing challenging situations in relation to people, including responding calmly to crisis and deal promptly, effectively and safely to complex situations.
• Understanding of professional boundaries and their importance when delivering trauma informed support. This includes demonstrating a non-judgemental approach to working with multi-disadvantaged / complex needs clients and to promote a strengths-based approach.
• Strong time management skills, ability to work on own initiative, manage competing priorities, quick turnarounds and maintain high standards.
• Experience working in partnership with a range of individuals/agencies to coordinate activities/support and achieve positive outcomes.
• Willingness and ability to work on a rota system of early and late shifts, which may include some variable hours including some evenings and weekends.
• Knowledge of financial support available to clients to ensure income maximisation, rent payment, and increased financial resilience.

About us:

Single Homeless Project is a London-wide charity. Our vision is of a society where everyone has a place to call home and the chance to live a fulfilling life.

We help single Londoners by preventing homelessness, providing support and accommodation, promoting wellbeing, enhancing opportunity, and being a voice for change. From supporting people in crisis to helping people take the final steps towards independence and employment, we make a difference to 12,000 lives every year across all 32 boroughs.

We offer you more than a job; we offer you a chance to be part of a compassionate, driven team that's committed to making a real difference in people's lives. You'll have the opportunity to lead, co-create, and inspire change while enjoying a collaborative, growth-oriented environment.

Join us in creating a brighter, more hopeful future for individuals in need. 

Important info:

Closing Date: Sunday 24th August at midnight 

Interview date: Monday 1st and Tuesday 2nd September online via Microsoft Teams 

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant. 

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship will not be accepted for this role. Applications requiring sponsorship will not be accepted or progressed. 

About the Role

We are looking for a Cleaner to join our Team.

Our 627 sqm facilities host over 40 members and staff each day, providing a vibrant space for support services, creative projects, and events. As our Cleaner, you will be responsible for the cleaning and general upkeep of the centre and offices of Headway East London. You will play a vital role in maintaining a welcoming, clean, and safe environment for our community. Your work will ensure that our centre is not only a functional space but a place where people feel valued and cared for.

Principal Duties and Responsibilities

• Working with an agency cleaner to perform cleaning duties as per the cleaning schedule, to ensure satisfactory levels of cleanliness throughout the building.

• Contribute towards retaining our 5 Star rating kitchen standards by supporting the kitchen team with post lunch cleaning.

• Work flexibly to support with ad hoc cleaning around out of hours events.

• Update the admin team when supplies of consumables are running low, ensuring that basic supplies are always available.

• Update the Admin and Premises Manager with any observation of health and safety risks and concerns.

• Assist the Admin and Premises Manager to improve and maintain our health and safety standards.

• Secure the building at the end of the day.

Key Relationships - Internal and External

Internal: Centre based staff, Caretaker, Managers, Members

External: Agency cleaners

Other

Apply the Headway East London values and behaviours to every aspect of the role at all times.

Protect and enhance the interests and reputation of Headway East London internally and externally.

Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.

Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.

Young Carers Sessional Worker  

Do you enjoy working with young people? Are you interested in supporting Young Carers by delivering engaging activities that promote wellbeing, reduce isolation and give them a break from their caring responsibilities? 

Then this job is for you! 

Job Title: Young Carers Sessional Worker 
Location: London, Wandsworth – Wandsworth Carers’ Centre (office-based and community/outreach) 
Contract Type: Sessional / Zero Hours Contract 
Salary: £15 per hour 
DBS Check: Enhanced required 

We are seeking a flexible, reliable, and enthusiastic Sessional Worker to support the delivery of services for Young Carers aged 5–16. The role involves two key parts. The first is helping to deliver engaging, age-appropriate activities that promote wellbeing, reduce isolation, and give Young Carers a break from their responsibilities. The second is supporting with outreach to local schools, colleges, community settings and professionals to identify and engage Young Carers. 

About The Role: 

You will work across two key age groups, 5–11 and 12–16, delivering and supervising activities, supporting events and trips, and providing behavioural management where needed. You will deliver awareness training sessions, run stalls and aim to identify and engage Young Carers in the community. You will also help ensure young Carers feel heard, included, and supported as they navigate the challenges of their caring roles. This is a sessional role, therefore hours are not guaranteed but will be offered based on project need.

Key Requirements Include: 

• Experience working with children, young people, or vulnerable groups 

• Ability to communicate sensitively and effectively with young people and their families 

• Reliable, punctual, and flexible 

• A strong understanding of professional boundaries and confidentiality 

• Willingness to work evenings and weekends 

• Commitment to equality, diversity and inclusive practice 

About Wandsworth Carers’ Centre: 

We are a busy, ambitious charity operating at the heart of the Wandsworth community since 1995, helping thousands of people across the borough in unpaid Caring roles. We give information and advice, organise respite, offer complementary therapies, deliver training, provide peer support, arrange fun events and much more.  In short, we are the Carer's friend and advocate, often helping Carers through difficult times. 

Wandsworth Carers’ Centre is an inclusive employer. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Benefits of working for Wandsworth Carers’ Centre:   

Friendly team and working environment, contributory company pension, ongoing training and development opportunities and an employee assistance program.  

Closing date: 1st September 2025

Please note we will be interviewing candidates as suitable applications come in and therefore reserve the right to close this vacancy before the stated closing date. We encourage applications as soon as possible. 

Benefits: NOW! Pension scheme, flexible working/TOIL opportunities, Employee Assistance Programme (EAP), 36 days holiday and additional for length of service, life assurance, eye test vouchers and training and development opportunities.

Hours: 36 hours per week, 9am – 5pm Monday to Friday

(This will include working some evenings to attend committee and Board meetings)

Location: Croydon, Surrey (some hybrid working opportunities, in line with the needs of the Charity)

Mind in Croydon (MiC) is a charity concerned with the welfare of people with mental health problems living in the London Borough of Croydon and the surrounding areas. MiC delivers Mental Health Transformation Program services alongside Croydon BME Forum, these include Croydon Health and Wellbeing Space and Mental Health Personal Independence Coordinators. Other services include Recovery Space (out of hours crisis alternative), Advocacy, Active Minds, Carers Support, Peer Support In Reach, Social Networking, Counselling.

We are seeking a strategic and detail-oriented Head of Finance and Resources to lead our financial and operational functions and play a key role in supporting the charity’s mission and long-term sustainability.

As a member of the Senior Management Team (SMT), you will oversee finance and facilities, ensuring robust financial management, compliance, and operational efficiency.

You’ll work closely with the CEO, Treasurer, and Trustee Board to deliver accurate reporting, strategic budgeting, and effective resource planning.

Key Responsibilities:

• Lead the day-to-day financial operations, including accounting, payroll, pensions, and reconciliations.
• Produce monthly management accounts and prepare annual financial statements in line with audit requirements.
• Manage the annual audit process and liaise with external auditors.
• Collaborate with the CEO and Treasurer to develop and monitor budgets and forecasts.
• Prepare donor financial reports in accordance with grant agreements and deadlines 
• Oversee the Finance Officer and Facilities Manager, ensuring smooth delivery of finance and premises support.
• Attend quarterly Finance and Risk sub-committee meetings, in addition to 3 to 4 full Board meetings annually.
• Ensure compliance with financial policies, procedures, and regulatory requirements.
• Support strategic planning and contribute to organisational development through effective resource management.

We encourage applications from those with Lived Experience.

About You:

• Qualified accountant (e.g. ACA, ACCA, CIMA) with experience in charity finance.
• Proven track record in financial reporting, audit preparation, and budget management.
• Strong understanding of charity governance and financial compliance.
• Excellent communication and interpersonal skills, with the ability to present financial information clearly to non-finance stakeholders.
• Experience managing staff and working collaboratively across teams.
• Highly organised, with attention to detail and the ability to meet deadlines.
• First rate IT skills including Microsoft Office. Working knowledge of HRIS’ is preferrable (Staffology currently used).
• Self-motivated with an adaptable and flexible approach
• Good team player with a can-do attitude

We are looking for an experienced and customer-focused administrator to lead on the administration of the CLPE Learning Programme, which includes courses that take place both in person at the Centre and online as well as INSET training and consultancy delivered at other locations around the country. You will also be part of the Centre’s administration team to support the day-to-day running of the Centre and help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. This will include providing reception cover, greeting visitors, answering phones, supporting tenants and event bookings, and providing general admin support to the team based at the Centre.

You will be based at our beautiful Grade 2 listed building in Southwark. Your usual working hours will be 2pm to 6pm to provide Centre admin cover during this time, but this role will also require occasional evening or weekend working to fulfil event commitments, and flexibility to provide cover for staff leave. Due to the nature of your duties, and fixed hours, this role is not suitable for flexible or home working.

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. 

This is an extremely interesting and varied job. As well as working closely with our teaching team, responding to enquiries and bookings, and arranging logistics for courses and events taking place at the Centre, you might also be supporting our librarian with a book launch, welcoming our trustees to a meeting, or looking after a famous children’s author. 

Your duties will include:

• Providing the first point of contact for all enquiries relating to courses, webinars, CPD or other events, by email and phone, as well as responding to general enquiries

• Coordinating all booking information for courses, INSET training and consultancy

• Carrying out data reconciliation and reporting using systems such as Zoom and Xero 

• Updating webpages for courses and events 

• Managing all event logistics, including joining details, invoicing, gathering feedback and on-the-day support / room set-up / catering

• Arranging travel and accommodation when necessary

• Working with the Centre Manager/s to ensure the smooth running of the building for visitors, staff and tenants

• Managing room bookings, including responding to enquiries, confirming and recording bookings and sending invoices

• Managing the Centre signing in system for guests

• Ordering supplies and supporting the wider CLPE team with ad hoc administrative tasks 

You will need good administration and organisational skills and the ability to work under pressure, as well as excellent attention to detail and customer service skills. You should also have experience of working in a customer-facing role and / or supporting schools and other education settings. An understanding of financial sales processes, including online booking processes, and competence with Microsoft Office, Teams and Zoom will be essential.

You should also be confident that you are able to manage physical aspects of the role, including setting up event rooms and moving furniture when necessary 

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

Closing date: Thursday 28 August 2025  

Membership Growth Manager

Full Time 35 hours per week | Permanent | Hybrid | Closing date 13th August 2025

Job Reference: MGM02 (Please quote this on any correspondence)

The opportunity

We are seeking a commercially minded, results-driven professional to support the delivery of CILIP’s membership growth strategy. This pivotal role is responsible for generating demand through targeted marketing campaigns and converting interest into membership through business development and relationship management.

Working closely with the Director of Business Development, you will play a key role in achieving CILIP’s strategic goal of increasing both individual and organisational membership, while also maximising member lifetime value. You will take a cross-functional approach to attract new audiences, re-engage lapsed members, and foster long-term loyalty.

About the role

This role supports the delivery of CILIP’s membership growth strategy, focusing on generating demand, converting leads into new members, and enhancing member retention and value. Working closely with the Director of Business Development and cross-functional teams, you’ll take an integrated, insight-led approach to increasing individual and organisational membership, aligned with CILIP’s strategic priorities.

Key areas of delivery:

· Demand generation and lead nurture
Plan and deliver targeted, multi-channel marketing campaigns (digital, social, email) to attract new members. Develop compelling messaging and offers in collaboration with the Marketing and Communications team, and engage key audience segments, including underrepresented groups.

· Lead conversion and business development
Qualify and convert leads through proactive engagement and relationship management. Build a strong membership pipeline, track performance metrics, and optimise the member acquisition journey.

· Retention and member value
Ensure new members are effectively onboarded and connected with relevant services. Use data insights to assist the development of retention strategies, drive engagement, and support the promotion of CILIP’s wider offer, including training, events, and professional registration.

· Data, insight and reporting
Monitor membership performance and campaign outcomes, maintaining accurate records within the CRM. Produce regular reports that will be used to inform decision-making and identify opportunities for growth and improvement.

· Cross-team collaboration
Work collaboratively with internal teams to support aligning messaging and integration of supporter journeys. Represent CILIP externally at events and networking opportunities, and contribute to broader organisational goals, including digital transformation initiatives.

About you

The ideal candidate will have experience delivering digital marketing campaigns that drive lead generation and conversion, ideally within a membership or service-based environment. You’ll be confident using CRM systems to manage pipelines and track performance, and skilled at collaborating across teams to deliver integrated journeys.

· Essential experience: Track record in delivering multi-channel marketing campaigns, converting leads into paying customers or members, and working across teams to meet performance goals using CRM systems and data insights.

· Desirable knowledge: Understanding of the membership lifecycle, experience in a professional body or association context, and an appreciation for balancing commercial objectives with public benefit.

· Skills and attributes: Analytical and highly organised, with excellent communication and interpersonal skills. Motivated by results, committed to inclusive values, and able to work flexibly within a hybrid model.

This role offers an exciting opportunity for a motivated professional who combines data driven insight, hands-on delivery, and strong interpersonal skills. You will share our commitment to equality, diversity and inclusion and be comfortable working flexibly in line with our hybrid working policy.

ABOUT CILIP

CILIP is the leading voice for the information, knowledge management and library profession. We are here for everyone who has a professional connection to information, knowledge, data and libraries, and share our belief in their power to change lives.

Our purpose is to unite, support and empower information professionals across all sectors.

What we do:

· Continuing Professional Development (CPD): We will deliver high-quality CPD events and training that enable our members to enhance their skills, knowledge, and expertise.

· Membership services: We will provide excellent membership services that support our members and enable them to maximise their membership benefits.

· Professional standards: We will uphold and develop professional standards that promote excellence in libraries, information and knowledge management.

· Content and publishing: We will deliver high-quality books, journals, magazines, and other content that enables our members to improve their skills and develop their expertise.

· Advocacy: We will advocate for the value of our profession and the important role of our members in organisations and society.

· Research and development: We will work in collaboration to deliver R&D programmes which advance our strategic goals.

Structure:

Most staff are based in the London office and work in a hybrid environment. We also have colleagues based in the devolved nations: Scotland, Wales, and Northern Ireland.

CILIP has thousands of members in a wide range of roles and sectors including higher education, public libraries, schools, colleges, health care, national libraries, government, the armed forces, prisons and many more.

Why join CILIP?

· Hybrid working

· 27 days' annual leave plus public holidays (increasing after 3 years’ service)

· Generous pension scheme (Employee contribution of 5%, employer contribution of 10%) including death in service benefit

· Access to CILIP’s Employee Assistance Programme through Vivup

· Perkbox employee discounts and wellbeing hub

· Generous enhanced leave benefits, including occupational sick pay, maternity leave, paternity leave and carers leave

· The option to buy up to 5 days' additional annual leave (pro-rata for part time employees)

· Annual flu vaccination voucher

· Contribution to eye tests and glasses for DSE use

How to apply

To apply for this role, please send an up-to-date CV along with a letter of application (no more than two A4 pages) detailing your suitability for the role based on the role description to HR Department uk by 11:59pm on 13th August 2025

Interview dates

· First interviews (virtual) will be held on 21-22nd August via Teams

· Second interviews will be held in person on 28th August at Woburn House

CILIP is an equal opportunities employer. We are committed to building a diverse and inclusive workforce where everyone feels valued and supported. We actively encourage applications from people of all backgrounds, identities, and lived experiences.

If you require any adjustments or support at any stage of the application or recruitment process, please contact our HR department, we will be happy to assist you.

For more information on how we are embedding diversity at the heart of CILIP and its work visit our website.

Registered Charity No 313014

Salesforce Administrator

We are looking for a Salesforce Administrator to join the team in this integral role, helping The Access Project achieve its ambitions.

Position: Salesforce Administrator (internally known as Salesforce Coordinator)

Location: Remote (with some travel to London as required)

Hours: Full time, permanent (37.5 hours per week)

Contract: Permanent

Salary: £27,000 - £30,500 p.a., depending on experience (plus £3,000 London weighting, if applicable)

Closing Date: Thursday 14th August

Interview Date: Week commencing 18th August

About the Role

You will ensure the effective maintenance and development of Salesforce to support The Access Project’s programme delivery, volunteer recruitment, and partnerships management. You will have full oversight of the system, independently making updates (e.g. reports, fields, custom objects, flows, and user management) and escalating complex needs to Impact Box or the line manager. As the first point of contact for user requests, you will assign and manage queries to ensure timely resolution. The platform integrates with Moodle, requiring collaboration across teams to support online learning and ongoing functionality improvements aligned with organisational goals.

Role responsibilities include:

· Salesforce administration, including managing user roles, permissions, page layouts, custom objects, and flows.

· Troubleshooting issues, data cleansing and implementing secure system changes.

· Evaluating and deploying Salesforce updates, manage Mass Action Schedulers and document workflows. Advising on system development viability and working in sandbox environments to test and deploy changes effectively.

About You

Someone with previous experience implementing, configuring, or administering Salesforce (1-2 years) would be ideal, as would having experience in an educational or non-profit organisation, but this isn’t essential.

Skills and Competencies:

· Salesforce administration: Ability to manage and maintain user accounts, profiles, roles, and permissions.

· Reporting and dashboards: Knowledge of how to configure and maintain custom report types, reports, and dashboards

· Customisation and configuration: Ability to configure, build, and maintain custom Salesforce functionality including custom objects, fields, page layouts, process builders, flows, and workflows

· Data cleaning: Good knowledge of Excel to cleanse and analyse data (knowledge of Power Query desirable)

· Integration: Knowledge of Salesforce integrations such as Form Assembly or Zapier (desirable), and how to import and export data into Salesforce using Dataloader, XL Connector, or equivalent

About the Organisation

The Access Project is a data-driven organisation with robust monitoring and evaluation systems. We track student progress, assess the impact of our programmes, and use real-time data to improve delivery. By combining academic, demographic, and outcome data, we measure university readiness and share our impact externally. We're also expanding reporting capabilities across teams, including sales and partnerships.

Benefits include:

· 25 days annual leave p.a. (pro rata) plus Bank Holidays and 5 Winter closure days.

· PerkBox

· Employee Assistance Programme

· Online Medical assistance

· Interest-free travelcard loans

· Cyclescheme loans

· Paid wellbeing day

· 2 paid Volunteering Days

· Employer’s pensions contributions (3%)

· CPD options in line with L&D programme

· Staff Mentoring scheme

The Access Project is an equal opportunities employer and we welcome applications from people from all backgrounds. If you believe you have most of the skills to fulfil the role we encourage you to apply. Amongst staff at our organisation, there is under-representation of people who are Black, Asian or people from ethnic minority backgrounds, disabled, care-experienced, from low socio-economic backgrounds, and who are LGBTQIA+. We also particularly welcome applications from people with lived experience in reference to our mission.

We are proud to be a Level 1 Disability Confident employer. If you require any reasonable adjustments please contact us.

Please note, if you are selected for appointment to the role, you will be subject to a DBS check.

You also have experience in roles such as Salesforce Administrator, Salesforce Coordinator, Salesforce Support Coordinator, Salesforce Trainer, CRM Administrator, CRM Coordinator, CRM Support Coordinator, CRM Trainer.

You'll play a vital role in developing work experience opportunities for adults with learning disabilities as well as supporting our team members into permanent employment. This is a new role which will require you to show heaps of flexibility and learn-as-we-go in order to shape and develop our impact into the future.

If you have pints of personality and want to work for a fantastic cause, we want to hear from you. You’ll be experienced in coaching or mentoring, be well organised and understand the barriers faced by people with a learning disability when moving into employment.

You'll support and develop our team. This means:

• managing a caseload of between 6 and 10 people who are neurodivergent and/or have a learning disability, and who are looking to move into supportive employment locally
• preparing our team members for long-term employment by supporting them to understand their skills, aspirations and goals by offering employment profiling, job matching, action planning and skill development opportunities
• working to a minimum target of 2 adults moving into long term employment by the end of your contract
• undertaking monthly work coaching sessions for team members to develop and upskill them in brewing and bar management skills
• supporting team members to reduce work-related barriers such as travel-to-work, better-off calculations, disclosure of health & wellbeing needs and budgeting
• providing in-work support to assist team members in maintaining and retaining employment, including frequent in-person meetings during the first few months of a successful employment match

You'll be responsible for our employer engagement. This means:

• undertaking tailored job searches and proactive engagement with employers to source supportive, paid job opportunities which meet our team members preferences and match their developing skillset
• identifying potential opportunities for employment within their businesses and sales opportunities amongst employment partners
• providing education and support to employers, which may include negotiating adjustments and on-going employer support to ensure job retention
• building Ignition’s profile as a skills-based, local employment specialist

You will develop our wider employability programme. This means:

• organising and facilitating regular employment taster days for people with learning disabilities looking to move into work in order to raise aspirations and developing an understanding of the workplace
• planning & running CV development workshops to help adults with learning disabilities prepare for the world of work
• developing our evidence-based employability model, drawing on good practice from other sectors, in order to constantly improve and refine the model

As part of your 20 hours per week, you will also be required to undertake one evening or weekend shift per week of up to 6 hours, as a Taproom Supervisor.

What we need from you (the essentials):

• experience of working or volunteering with neurodivergent adults or people with learning disabilities
• experience of leading, teaching, coaching, mentoring or otherwise supporting groups of people
• an understanding of the barriers to employment experienced by adults with learning disabilities
• proven experience of meeting and exceeding outcomes and targets
• well organised with experience of managing a varied workload
• outstanding interpersonal and communication skills with an ability to build rapport with people
• good administrative skills with an ability to use IT and tools such as Microsoft Word, Excel and PowerPoint
• a flexible and hands on approach with an an ability to think and problem-solve independently
• being comfortable trialling new approaches and learning in response

What we’d ideally like from you (the desirables):

• experience of supporting people to obtain employment
• knowledge of the benefits system and how to navigate this when moving into employment
• experience working in a bar or other customer service setting

This is a new exciting combined role.

The Legal Administrator is a key component of the Asylum Aid team, overseeing all of our administrative systems and processes, and providing vital administrative support to our legal casework staff.

The Training Programme Coordinator supports the delivery of Asylum Aid’s two strategic partnerships that aim to help address the continuing fall in availability of immigration advice across England and Wales. The Compass Project and the Migrant Justice Greater London (MJGL) Partnership are designed to increase learning, collaboration and peer support opportunities between advice agencies and ultimately improve the provision of immigration advice to people seeking asylum, refugees, and other vulnerable people in the immigration system. This role provides key administrative support and coordination to ensure the effective delivery of both the Compass and MJGL training projects, working closely with Asylum Aid’s Immigration Supervisors and Director of Legal Casework, as well as external consultants, including the Learning Partner, managers and advisers at partner organisations.

Compass is Asylum Aid’s Advisor Development Programme of training, supervision and peer support for immigration advisers working in advice deserts across England and Wales. It is funded by the Justice Together Initiative. More information about the project can be found on our website here.

The Migrant Justice Greater London (MJGL) project is a partnership between Asylum Aid, Refugee Action and Praxis, designed to deliver legal training and supervision to frontline organisations across London. It is funded by the Greater London Authority.

Key responsibilities

Legal Administrator (approximately 4 days a week)

· To manage incoming and outgoing legal post in line with Asylum Aid’s procedures

· To post, email or arrange the dispatch of legal correspondence to clients, the Home Office, court or tribunal, counsel etc

· To receive and make telephone calls relating to casework activity, as well as covering the receptionist function in answering general incoming calls

· To manage the legal enquiries email inbox, triaging emails as appropriate

· To manage the team calendar and oversee key dates system

· To schedule and book appointments for clients, including the booking of interpreters or other experts where necessary

· To ensure all Legal Aid Agency monitoring information and other related information on cases such as disbursements and payment of invoices is recorded timely and accurately

· To assist with the preparation of electronic documents for the Home Office, court or tribunal

· To organise and maintain Asylum Aid’s legal archive, case filing system, legal library, and other documents

· To attend legal team meetings

· To assist Asylum Aid’s Billing Coordinator/caseworkers with preparation of files for billing where necessary

· To assist with general office administration, including administering petty cash

· To supervise the work of the Legal Administration Volunteer(s)

· To assist the Director in the administration of the Refugee Legal Group (RLG), which is a Google based group hosted by Asylum Aid

Training Programme Coordinator (approximately 1 day a week)

· To provide general administrative support for the Compass and MJGL programmes

· To monitor project timelines, plans, and budgets

· To organise in-person and remote training events, draft meeting agendas, take accurate minutes, coordinate travel for project participants, make and record project payments and provide logistical support for in-person events

· To assist in the promotion of the projects, including assisting with drafting external communications and social media, outreach to identify potential partner organisations, and supporting the recruitment of project participants

· To act as a central point of contact for multiple training projects, liaising with key stakeholders, including participant organisations, funders, the learning partner, and the clinical supervision provider

· To support the Learning Partner in monitoring and learning from the two projects, including facilitating learning opportunities with the partners and other organisations.

How to apply 

The first stage is to complete on our online application form on our website by 5pm on Wednesday 27 August 2025.

The website form will ask you to:

· Upload a short covering letter. Please tell us why the position appeals to you, and how your

relevant skills and experience, including any voluntary experience and lived experience, matches the listed responsibilities and person specification. Please also state in your covering letter when you would be available to start the role.

· Upload your current CV

· Complete an online Equal Opportunities monitoring form – completion of this form will help us ensure that our recruitment procedures operate in such a way as to provide genuine equality of opportunity. The questions are entirely optional and this information will not be available to members of the selection panel.

Selection Process

We anticipate that we will invite candidates to an initial 15-minute online screening meeting on Thursday 4th September or Friday 5th September 2025, followed by shortlisted candidates attending in-person interview week commencing 8th September 2025. We may also ask you to complete a short written task ahead of/on the day.

At Asylum Aid we want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview so we will provide you with your interview questions ahead of the interview. This will allow you time to prepare, and ensure you have your best examples in mind.

We regret that we can only respond to applicants who make it to the interview stage.

We offer a guaranteed interview for refugees, stateless people and others with lived experience of forced migration, provided that they meet at least 50% of the essential criteria, where practical.

Eligibility

Please note that the successful candidate must have the right to work in the UK (as a small charity we do not have the capacity to sponsor work visas).

Successful candidates will also be subject to a basic DBS check. If appointed, you will also be required to give your consent to the charity to receive regular updates on your criminal records status throughout your employment and to disclose any relevant convictions incurred during your time with us.

Equal Opportunities

Our commitment to principles of equity, diversity and inclusion is an integral part of our approach to our clients, our volunteers and our staff, and we are an equal opportunities and Living Wage employer.

We are committed to attracting and recruiting diverse candidates because we are keen to make sure that our staff, trustees, volunteers and ambassadors reflect the communities we serve and the wider community we work in.

We genuinely welcome and encourage applications from candidates from range of backgrounds, especially people of colour, people with disabilities, people from low socio-economic backgrounds, refugees, stateless people and others with lived experience of forced migration or trauma who are under-represented in our organisation.

We recognise and value the role of lived experience in meeting the needs of our clients and acknowledge the under-representation of people with lived experience of forced migration and statelessness in the refugee and migration sectors. We value experience gained overseas as well as in the UK and you will receive full training to enable you to transfer your knowledge and skills to the UK context.

Permanent, Full Time

Circa £32,000 plus competitive benefits

Do you want to make a difference?

Every year we make a real difference to over 40,000 people who benefit from our services. Working at the Fund is more than sitting at your desk and in this role you will have the opportunity to be part of our RAF Family. Every day you will make a difference and play your part in changing the lives of others and helping people in the RAF Family get through the toughest of times.

It doesn’t matter how long someone served or when. If they were part of the RAF, they and their family are part of our RAF Family. We will always be here to support them when they need it most.

Join the RAF Family and play your part in making a difference.

Do you want to play a part in what we do?

People are at the heart of what we do. Together we:

· Help reduce social isolation and loneliness among veterans. 

· We support ill or injured men and women to have a safe place to call home, a home that meets their specific needs.

· We fund youth services on stations to provide clubs and activities for the children of serving personnel who move every few years.

· We provide grants to help with the cost of living. But this is just a few of the ways we help.

We are looking for a compassionate and adaptable individual with a background in welfare delivery. The ideal candidate will be highly organised, analytically minded, and an effective communicator.

As a Welfare Services Navigator, you will be on the front line of the organisation, providing essential support to beneficiaries through our helpline, email, and web chat services. You will advise members of the RAF family on the financial assistance and support services available through the RAF Benevolent Fund, guiding them on how to access these resources when needed.

The successful candidate will be proactive, with experience of working with people in a supportive capacity. They must be able to engage sensitively and professionally with individuals of all ages and backgrounds. A solid level of administrative experience is essential, ideally gained within a welfare or support-focused environment, along with confidence in using CRM IT systems.

The role will be office based at our London HQ, with a minimum of three days working in the office per week. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK.

To apply, please  send your CV, together with a cover letter detailing why you believe you are suitable for this role, providing examples of how you meet the job profile when you apply through our recruitment portal.

The closing date for applications is Friday 22nd August 2025, 5.00pm.

A copy of the Fund’s Candidate Privacy Notice can be found on our website. As an equal opportunities employer, the Royal Air Force Benevolent Fund is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. The Fund takes safeguarding seriously, and appropriate background checks will be completed. You can find out more about our commitment to safeguarding on our website. The RAF Benevolent Fund follows Safer Recruitment practices as it strives to ensure that everyone who comes into contact with the Fund will be protected from harm. The successful candidate for this role will need to be Basic DBS checked and prove they have the right to work in the UK. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join the Fund.

The Royal Air Force Benevolent Fund is a Registered Charity (No. 1081009).

Within commuting distance of our campus in Peckham, London

We are recruiting for an experienced Administrator to join our regional ITE team. You will support our regional ITE Programme Manager, who is responsible for the proactive and effective planning, execution and administration of ITE.

About us

The National Institute of Teaching (NIoT) has an unswerving commitment to high quality, evidence-informed teacher education, and is on a mission to improve the quality of teacher and leader development across the system.  

About the role  

The ITE Administrator reports to the programme manager alongside the regional Head of ITE and Deputy Heads of ITE. You will work closely with your counterparts across the NIoT to ensure that our ITE provision is well supported.

This is an exciting opportunity to initially support the planning and delivery of the ITE programme within the East, South and London (E,S&L) whilst we are in start-up mode and work in close collaboration with regional colleagues to ensure the provision is of high quality.

To be successful, you must be within commuting distance of our London campus in Peckham with occasional travel across the region and will work on campus four days per week with one day per week working from home by agreement with your Line Manager. 

ITE team office hours are between 8.00am and 6.00pm with variation, so all hours are covered between the team – your working hours will be discussed at interview.

Key benefits

• Highly competitive pay and pay progression opportunities.
• Flexible start and end working times.
• Flexible working opportunities, with significant scope for hybrid working.
• At least 27 days’ holiday a year (plus 8 bank holidays) rising to 33 days after five years’ service (with an annual discretionary office shutdown between Christmas and New Year).
• Entry to the highly valued Local Government Pension Scheme.
• Excellent opportunities to develop your skills and experience and to progress your career.
• A stimulating, supportive and rewarding working environment with a dedicated team of likeminded professionals.

Diversity and inclusion

The National Institute of Teaching is committed to creating a diverse environment and ensuring that all qualified applicants receive equal consideration for employment. We are committed to fair and inclusive recruitment practices and are open to job shares, secondments, part-time, and flexible working schedules.

We think a wide range of different work and educational experiences could support you to be successful in this role. We encourage applications from all backgrounds, communities and industries, and are committed to employing a team that has diverse skills, experiences and abilities.

For more information and to apply, please visit our vacancies page.

Closing date: 23.59 on 10 August 2025.

As a condition of employment this post requires a satisfactory enhanced disclosure from the Disclosure and Barring Service (DBS) with a Children’s Barred List Check and an Occupational Health Check.

Purpose of the job

This is an exciting opportunity for a proactive and relationship‑focused individual to join our Corporate Partnerships team. The role will be a mix of managing and growing existing partnerships and supporting new business activity.

You’ll work closely with the Corporate Partnerships Manager and other colleagues across the team to ensure that our corporate partners feel valued, supported, and inspired by the impact they are helping to create. You’ll also contribute to building our pipeline, identifying potential new supporters, making first contact, and helping to develop tailored proposals.

While you don’t need to be an expert from day one, you will bring energy, curiosity, and great interpersonal skills, along with the ability to deliver excellent partnership experiences.

Key Responsibilities

Account Management

• Support the management of existing corporate partnerships, ensuring they are well‑stewarded and achieve agreed objectives.

• Coordinate partnership activities, such as volunteering days, events, campaigns, and communications.

• Work with internal teams (Marketing, Impact, Delivery) to gather and share inspiring impact stories and updates with partners.

• Track and report on partnership deliverables and KPIs.

• Identify opportunities to deepen existing partnerships, such as additional projects, campaigns, or employee engagement activities.

New Business Support

• Research and identify potential new corporate partners.

• Assist with approaches to prospective partners, including outreach emails, calls, LinkedIn networking, and event attendance.

• Support the development of high‑quality proposals, presentations, and budgets for senior stakeholders.

• Help maintain and grow the new business pipeline.

Communications & Events

• Work with Marketing & Comms to produce engaging partnership content for social media, newsletters, and impact reports.

• Represent UK Youth at external networking events, conferences, and partner‑related activities.

Data & Administration

• Keep all CRM records accurate and up to date.

• Support due diligence processes for both new and existing partnerships.

• Ensure donations are processed, recorded, and recognised appropriately.
   

Why join UK Youth?

By working at UK Youth, you’ll be joining a friendly and committed group of people tackling the systemic problems letting young people down. You’ll also be part of a passionate, values‑driven team who believe in the power of partnership to transform young people’s lives. This role offers the chance to:

• Develop your skills in corporate fundraising, account management, and partnership development.

• Build strong relationships with a variety of high‑profile corporate supporters.

• Work across departments to deliver engaging, impactful partnerships.

• Contribute to meaningful projects that make a difference in young people’s futures.

• Gain hands‑on experience in developing and pitching new partnership ideas.

You’ll have access to opportunities for professional development and ways to connect with colleagues, whether through lunch‑and‑learn sessions or away days at our outdoor learning centre, Avon Tyrrell.

What we can offer you

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and vibrant organisational culture:

• Flexible/Agile Working

• 27 days annual leave plus bank holidays (pro rata for part time employees)

• Funded training provided in; Safeguarding, GDPR, Information and Cyber Security & Equality & Diversity

• Other training available in support of your personal and professional development

• Pension scheme (currently UK Youth match employee contributions up to 5%)

• Membership of our life insurance scheme which would pay-out up to 4 times your salary

• Employee Assistance Programme to support employees both professionally and personally

• 20% discount off bookings at Avon Tyrrell, our New Forest Outdoor Centre, including camping, lodges and outdoor activities.

• IT equipment provided for the duration of contract

• CycleScheme and TechScheme
   

How to apply

If you would like to be considered for this fantastic opportunity, please complete an application via our completely anonymised recruitment system provided by Applied which looks to create a fair and unbiased application process for all. Scroll to the top of the page and start your application.

Closing date: Friday 22nd August 2025 at 23:59 (Midnight)

Provisional Interview Dates: w/c 1st Sept 2025

As this role involves working in a regulated environment with young people, any offer will be conditional to satisfactory background checks, which include criminal record check and employment reference.