Information and support officer jobs

Financial Controller

About you

As Financial Controller you will oversee our finance function ensuring that our management reporting, payroll, VAT, forecasting, sales and purchase ledger processes run as efficiently as possible and safeguard the assets of the charity.

We run payroll for around 400 staff and one large part of the role will be improving the processes around this, with support from the Finance Director and Head of HR.

You will line manage and support the development of two Finance Officers. You will report to the Director of Finance & ICT.

This is a new role and is a great opportunity to make your mark in a fascinating and challenging organisation.

What we offer:

The role is hybrid and you will work two days a week either in our office in Wandsworth (SW18 3HR) or East Acton (W12 0AE)

Pact offers a range of benefits including a free advice, information and counselling service, 3% contributory pension, corporate eye care scheme, cycle to work scheme and generous holiday entitlement. You will have the opportunity to attend training events to further develop yourself as a professional training and interventions worker. You will undergo a thorough induction process and be supported by a friendly and enthusiastic team.

Why Join Pact?

• Be part of a values-driven organisation making a real difference in people’s lives.
• Work in a supportive and collaborative environment.
• Develop your leadership skills in a strategic finance role.
• Hybrid working model with flexibility and autonomy.

How to apply:

If you feel that you meet the requirements of this exciting role please complete an application form by submitting your CV and Cover Letter.

Organisation:

Pact is a highly respected independent charity, working across England and Wales to develop and deliver a range of innovative services. We provide practical and emotional support to prisoner’s children and families, to prisoners and those who have resettled back into the community. Our work is founded on core values, the first of which is a belief in the innate dignity of every human being, and our work focuses on human relationships, family and community. We are committed to achieving high standards of quality in all that we do.

Other information:

Pact is an equal opportunity employer and welcomes all applications including from people with a criminal conviction (appointment to post is subject to a risk assessment).

This post is subject to a 6-month probationary period, verification of identity and proven right to work in the UK, satisfactory references from previous employers covering a 3-year period, declaration of any unspent criminal convictions (and where appropriate a satisfactory risk assessment), and a Disclosure and Barring Service check. Please note that being bankrupt or having County Court Judgements may affect your ability to be successfully vetted to work in a prison. We will also require a certificate of good conduct from the Police Force of the country of residence if you have resided overseas for a period of over 12 months (in the past 10 years while aged 18 or over).

Pact (the Prison Advice & Care Trust) is a pioneering national charity that provides caring and life changing services to men and women in prison, to people with convictions on release and in the community, and to their children and families.

Pact’s vision is of a society in which justice is understood as a process of restoration and healing, in which prisons are used sparingly and as places of learning and rehabilitation, and in which the innate dignity and worth of every human being is valued. We work for the common good of Society, taking a public health-based approach. We work at the intersection of criminal justice, child and family welfare, mental health, wellbeing provision and health & social care.

Our volunteers and staff can be found in courts, prisons, probation services, and in communities across England & Wales. We are a diverse, inclusive, modern, and collaborative charity. We build effective partnerships and sustainable solutions based on our well-established understanding of the systems in which we work, and on our historic values and ethos developed through our 120 years of service delivery.

As an inclusive employer, we welcome requests for job adverts and descriptions in accessible formats (for e.g. larger text) for candidates with disabilities, including those with neurodiversity.

Location: Two days a week either in our office in Wandsworth (SW18 3HR) or East Acton (W12 0AE)
Job Type: Full time, 37.5 hours per week, Monday to Friday
Contract Type: Permanent
Salary: £57,000
Benefits: Generous Holiday allowance Season Ticket loan Cycle to work scheme Charity worker discounts Enhanced maternity package Wellness, inclusion, and diversity groups EAP scheme Life assurance

You may also have experience in the following: Head of Finance, Financial Controller, Management Accountant, Finance Director, CIMA, ACCA, Finance Manager, etc.

REF-222 747

Prospectus is delighted to be collaborating with a bold and impactful anti-poverty charity to support with the appointment of an Interim Director of Campaigns and Policy.

As Director of Campaigns and Policy, you will come into the organisation during a period of transition, providing strategic leadership and direction to the campaigns and policy team for the next 6 months. You will be responsible for the management and leadership of the team during this period, whilst overseeing the effective delivery of the organisations campaign’s function, ensuring maximum engagement and enthusiastic representation of the charity.

This is an exciting opportunity for someone with significant campaigns experience, covering the design, development, and implementation of innovative campaigns, both digitally and offline. You will be an experienced and enthusiastic team leader with substantial management experience who embodies the essence of collaboration. You will also be an excellent communicator with the ability to engage with and influence stakeholders at all levels. Most importantly, you will bring energy and zeal to contribute to the organisation's mission to smash global poverty.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds and we are happy to make reasonable adjustments to enable all interested candidates to apply. If you need any support with your application, please contact Matt Till at Prospectus.

If you are interested in this position, please submit your CV in the first instance. Should your experience be suitable, we will send you the full job description and will arrange for a call and/or meeting to brief you on the role. You’ll then have all the information you need to formally apply. We are looking forward to connecting with you soon.

For the best candidate experience, we recommend applying for the position as soon as possible.

Advocacy Project Manager

Join Mind in Tower Hamlets, Newham, and Redbridge as our Advocacy Project Manager to lead our Tower Hamlets Advocacy Service. You’ll oversee a skilled team, build strong partnerships, ensure contract targets are met, and embed co-production and inclusivity in everything you do.

Location: Tower Hamlets
Salary: £40,000
Hours: Full-time, 37.5 hours per week
Contract: 12 month FTC - potential to become permanent 

Key Responsibilities:
• Manage day-to-day operations and performance of our Tower Hamlets advocacy service.
• Ensure contract targets and KPIs are met, including monitoring and reporting.
• Supervise, support and develop advocacy staff and volunteers.
• Champion co-production and culturally sensitive service design.
• Build strong partnerships with commissioners, health, and community organisations.
• Contribute to service development and funding opportunities.

About You:
• Qualified advocate (National Advocacy Qualification).
• Experience managing advocacy or support services, preferably in mental health.
• Skilled in staff supervision, service performance, and stakeholder engagement.
• Committed to anti-racist and inclusive practices.
• Excellent communication and organisational skills.

Why join us?
We are a dynamic, inclusive charity affiliated with national Mind, committed to empowering diverse communities and transforming mental health support.

Apply now to lead with purpose and make lasting impact.
 

Closing date: Monday 28th July at 9am

Interview date: Wednesday 30th July
 

We welcome applicants from all backgrounds, especially those with lived experience.

We are delighted to partner with When You Wish Upon A Star, a charity that grants the wishes of children living with a life-threatening illness. Now celebrating their 35th year they are embarking on strategic change and opportunity, and now seek a Head of Income Generation.

From memorable visits to Lapland, Disneyland or even Abba Voyage, the charity is inspired by the children they support, and are more ambitious than ever to grow, reach more children across the UK, and continue delivering life-changing moments that truly matter.

In this newly created role, the Head of Income Generation will be responsible for delivering significant and sustainable income growth across key fundraising streams: Corporate Partnerships, Community & Events, Trusts & Grants, Legacies, and Lottery & Individual Giving.

This is a pivotal role within the Senior Leadership Team and the successful candidate will:

• Have proven success in a senior fundraising role, ideally across multiple income streams.
• Demonstrable success in developing and delivering fundraising strategies that have achieved growth, with a hands-on approach to business development and building long term partnerships.
• Be an inspiring leader, capable of developing a high-performing fundraising team.
• Exceptional relationship management and communication skills.
• Have the ability to set and monitor annual income targets, KPIs, and budgets, ensuring accountability and strong financial oversight.

You will support the CEO and contribute significantly to the growth of the charity, embedding a values-led, supporter-centric approach within the team and across the charity. An understanding of children’s charity sector, and or health related causes, would be advantageous but is not essential.

For more information, please contact Louise Portnall, Recruitment Consultant at Charisma Charity Recruitment. Your application should be submitted through the Charisma website and include your CV and supporting statement.

We welcome and encourage expressions of interest from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender, religion, sexual orientation, age, veteran status, or other category protected by law.

Location: Nottingham, hybrid (3 days office)

Closing date for applications: Wednesday 30th July 2025

However, applications are being reviewed and actioned on a rolling basis. Please apply without delay to avoid disappointment.

We are looking for someone to take an active lead in setting up the new Shed and working with our wider staff team and volunteers. You will be able to promote the project to encourage participation by giving talks, arranging taster sessions and using social media. You will also arrange short courses and training sessions and ensure new participants are briefed on health and safety. You will have good interpersonal skills and enjoy working a part of a team.

Yateley Industries is a unique and ambitious charity which has provided employment in our factory, training, accommodation and community engagement for disabled and neurodivergent adults for over 90 years. Our mission is to create a more inclusive society where everyone can thrive.

Under the new management, the charity has developed additional activities, including Community Hub, Food pantry and Café, and is looking to reestablish the design and printing roots of the organisation. We have a new set of trustees, a dynamic leadership team, a re-energised workforce and a strategy for the development of our site.

While our history is long, our fundraising journey has only recently begun. The dedicated fundraising function was only established two years ago and in that short time, we've grown income from under £60,000 to £300-350,000 per year. That’s a testament to what’s possible here - and it’s just the beginning.

An opportunity has arisen to join Yateley’s entrepreneurial management team in the position of Trusts & Grants Manager, taking over and further developing on the strong foundations that have been laid in the last few years. There is still much to build and plenty of challenges to navigate but we believe this is a once in a career opportunity to shape a high-impact, high-potential function from the inside out.

If you're ambitious and want to leave a legacy, this is your moment.

Are you interested in supporting people at immediate risk of rough sleeping and making a real difference to the lives of people experiencing homelessness in London?

Rough sleeping data shows that migrants make up more than 50% of the people rough sleeping in London. The MAPS service provides a rapid intervention to support clients who are migrants and rough sleeping in London to find a route into accommodation that is suitable and sustainable in the UK or elsewhere in the world. We are looking for someone to join our team as an Assessment and Reconnection Worker where you will:

• Provide rapid holistic assessments with migrants who are rough sleeping across London, helping to clarify entitlements and identify routes off the streets.
• Work with clients to produce person-centred, rights-based actions plans that meet their needs and resolve their rough sleeping in the UK or elsewhere in the world.
• Work closely with external agencies to ensure all clients’ needs are met. Many of our clients have multiple support needs. This may include experience of navigating the immigration and asylum systems, complex trauma, substance misuse and mental and physical health support needs. 
• Advise and support other professionals working with migrants on options to resolve their clients’ homelessness.
• While your usual working hours will be from Monday to Friday, 9am-5pm, occasional work during early or late hours may occur in response to challenging situations and to prevent rough sleeping. 

About you

We are a small team so try to maximise our resources and find creative solutions to resolve people’s homelessness. Due to the legislative and political climate in which we work, accommodation options are often limited for our client group, and so we are looking for someone who can be flexible, proactive and is passionate about working migrants.

Ideally you would have experience of working with vulnerable people and an understanding of the needs and support requirements of this client group, particularly non-UK nationals.

We are particularly interested in hearing from you if you have lived experience of migration and/or speak additional languages to English.

We’d always like to hear from people who want to help transform lives. Not sure if you have the skills and experience you need for the role? Apply and we’ll let you know!

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

Click the ‘Apply Now’ Button to start your online application form. 

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 9th June 2025  

Interview and assessments on: 16th and 17th June 2025

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Safe to Learn is a newly established network of teachers, parents, researchers, policymakers, young people and child safeguarding practitioners, working together to end antisemitism in UK schools. We co-produce evidence-based child safeguarding resources, tools and standards to address antisemitism and improve the school environment for all children, educators and support staff.

Safe to Learn is seeking a committed dynamic, and entrepreneurial Director to lead strategy development and implementation in collaboration with the Safe to Learn Independent Advisory Panel. Candidates with the following experience and commitment are encouraged to apply:

1. A demonstrable alignment with our mission and values.
2. A clear commitment to ending antisemitism and understanding of antisemitism, child rights and child safeguarding and their underlying principles.
3. A team-player, with a positive, dynamic and entrepreneurial approach to achieving our mission.
4. Significant experience and understanding of the UK education sector at a senior level.
5. A track-record of delivering high-impact advocacy and communications campaigns to achieve policy objectives.
6. Preferably related to non-discrimination, equality, anti-racism or child rights.
7. Experience of undertaking high-quality research and knowledge production in a related area.
8. High-level relationship management and network-building skills, including significant experience of engaging with policymakers.
9. Experience of developing high-quality resources and educational materials for children and educators.
10. A flexible, participatory and consultative approach with a proven ability to work in collaboration with a high-level advisory panel.
11. Excellent written and verbal communication skills including the ability to engage audiences at all levels.
12. Advocacy, consensus-building and facilitation skills, including diplomacy, tact, non-discrimination and respect for all.

You don’t need to tick every box; if you care about making a difference, we want to hear from you.

We’re looking for two Place Leads to help drive our work in Stoke-on-Trent and East Staffordshire. Each role will be rooted in its local area, but both will work across the whole county, helping us build more connected, inclusive systems that support people to be active in ways that matter to them.

This work is part of a wider investment from Sport England, focused on changing how systems support people to be active. That means shaping how physical activity is understood, prioritised, and embedded, not just in programmes, but in policies, partnerships, and everyday decisions. That includes health, local government, community development, and beyond.

You’ll work with partners, communities, and decision-makers to make sense of what’s already happening, spot where things are stuck, and help shift both the culture and the practice. The work will be messy, layered, and relational. Some days will be about strategy. Others will be about trust.

You’ll be part of a small, committed team working across policy, systems, community insight and practice. And you’ll be trusted to bring your own judgement, experience, and clarity to the role.

If you’re someone who can see the potential in people and systems, even when they’re tired or fragmented, we’d love to hear from you.

Role Outcomes:

• Improve wellbeing outcomes for families as part of place expansion work
• Connected, vibrant, proactive system of partners working in core priority places
• Grassroots, community organisations in our priority places are part of decision making
• Robust learning and evaluation framework in place the can effectively demonstrate the our impact across systems and directly for people living in place
• The people who need to understand and demonstrate system leadership do
• Coordinated, coherent approach has been developed to place based working in areas of focus.

What does this mean day to day?

• You’ll spend time listening to what’s emerging in communities, building trust with partners, and making sense of how insight, decisions, and action travel across the system.
• You’ll support our governance groups, coordinating agendas, shaping recommendations, and helping hold people gently but clearly to account for the things they’ve committed to.
• You’ll track where energy is building, where its leaking, and where attention needs to shift. That means spotting patterns, asking difficult questions, and making sure conversations lead to decisions, and decisions lead to change.
• You’ll need to hold contradictions without forcing resolution: where different truths exist at once, where progress creates new tensions, and where outcomes are unclear. Critical thinking is key; this role is as much about reflection and challenge as it is about delivery.
• Some days you’ll be co-designing a development session. Other days, you’ll be reflecting on what’s working, what’s drifting, and how we bring things back into focus. You’ll be supported by a small team who care about doing this work well, with clarity, kindness, and a shared sense of purpose.

How do we value you?

• Generous annual leave allowance: 27.5 days upon commencement of employment plus bank holidays. This rises by an additional 1 day of leave per year after 2 years of continuous employment, up to an additional 5 days leave in total. (Pro rata for part time staff)
• Three concessionary days leave over Christmas and New Year (pro rata for part time staff)
• Death in service scheme up to the value of three times actual salary
• Volunteer day to spend either as a team or individual helping out with an organisation or cause you select
• Up to 8% employer contribution to pension scheme
• Reimbursement of the cost of a standard eye test as a user of visual display equipment
• Health & Wellbeing Cashplan – including access to a virtual GP any day anytime, Discounts to gym memberships, Retail discounts such as cinema tickets and your weekly shop.
• Access to Cyclescheme
• Annual CPD courses offered by Staffordshire University
• Online skills training platform – for employees to use to broaden their professional and personal development across a range of online courses.
• Access to counselling service.

To apply, please visit our website, read our recruitment pack, and send us your CV along with a cover letter answering the three questions below.

We’re recruiting on a rolling basis. If your application feels like a good fit, we’ll be in touch within a week to arrange an interview.

Questions to answer:

• What draws you to place-based systems work, and what helps you stay with it when it gets messy or slow?
  We’re interested in your motivation, but also in your mindset; how you approach complexity, pace, and change that doesn’t always follow a plan.

• Tell us about a time you helped hold people or partners to account in a way that built trust rather than eroded it.
  This could be from work, volunteering, or anywhere you’ve had to navigate power, tension, or different agendas with care.

• How do you recognise when systems change is happening, and when it isn’t?
  We don’t need a textbook answer. We want to hear how you spot movement (or drift), and what you pay attention to when trying to shift something deeper than outputs.

The Role

The Head of Partnerships and Fundraising is responsible for the majority of income generation for our charity. The Switch raises income from corporate volunteering partnerships and through grant applications to other trusts and charities, which together contribute circa £800,000 per year. This is a role that requires strategic thinking, relationship and negotiation skills, and the ability to meet income targets.

This role will manage and grow our current key corporate partners, ensuring sustainability and longevity in our partnerships. The person will be responsible for communicating effectively with corporate partners on a strategic level, to understand how we can improve our volunteering offer and communicate impact to their business.

The job-holder will seek new partnerships in diverse industries where we have fewer stakeholders, to ensure our young people work with companies and volunteers from wide-ranging sectors.

In this position you will scope fundraising opportunities from grant and trusts, and be adept at assessing our viability so that applications we submit have a higher rate of success than average.

As Head of Partnerships and Fundraising, you will create new income streams which The Switch has not considered before, for example legacy funding, individual giving, corporate match funding. This will improve our financial stability.

In addition to income generation, this role will lead the Partnerships team and manage two to three staff as follows :

1. Our Corporate Partnerships and Volunteer Manager - oversees all volunteer logistics, including maintaining volunteer records and distributing relevant briefing materials to ensure volunteers are well-prepared for their role. Some time dedicated to fundraising too.

2. Our Communication Coordinator – leads on our regular comms including our digital newsletter, social media pages, and bespoke comms for projects or funders.

3. Coordinator TBC.

Details

· The Head of Partnerships and Fundraising leads the Partnerships Team and reports to the CEO.

· Working hours are typically 9am – 5pm Monday – Thursday, and 9am – 4pm Fridays.

· Working from home (WFH) is typically 2 days a week, with Wednesdays mandatory in the office.

· Flexibility will be required to cover meetings or events outside of these hours and WFH days.

· Start date: autumn 2025

We are proud to offer a number of enhanced benefits to our staff, including:

· 25 days holiday, plus bank holidays, additional “Switch Off” Day and Christmas closure

· Health cash-back package, including discounts on gym memberships, retail and leisure.

· Hybrid working

· Pension

· Learning and Development opportunities including Learning at Work Week activities

· Volunteering days to spend on an activity close to your own heart.

Location (UK): Office Hybrid* - London/Chesterfield (potential office relocation to central Sheffield in 2026)
Hours: Full time, 35 hours per week
Travel: Occasional travel to Versus Arthritis offices (London, Chesterfield, Cardiff, Belfast, Glasgow)
 

Join us and use your skills, knowledge, passion and energy to help us achieve a future free from arthritis.

We’re seeking a Media and PR Assistant to join our busy press office working to grow the charity’s profile and media reach. This role would suit a team player with a proactive attitude who has a keen interest in, and knowledge of, the media. Strong communication skills – both written and verbal - are a must.

About the role

As the Assistant PR and Media Officer, you will work across the media and PR team to support the delivery of impactful media coverage that will build understanding of the issues affecting people with arthritis, increase awareness of Versus Arthritis and drive change.

This will include acting as a point of contact for journalists seeking information and working with colleagues across the charity to provide timely and accurate comment, requiring occasional out of hours work. As well as responding to reactive media enquiries, you will have the opportunity to help deliver proactive media work and write press releases. 

Central to increasing awareness and understanding of arthritis is through sharing the experiences of people with lived experience. Alongside the Stories Officer, you will support people to share their stories with media and help manage these important relationships. 

A key part of the role is to provide administrative support and to lead on media monitoring and evaluation, ensuring this supports team performance and learning. We’re a friendly and supportive team, keen to help you progress and thrive.

About you

If your knowledge, skills and experience include the following then we’d love to hear from you:

• Experience writing in different styles and producing content for different audiences.
• Excellent written and verbal communication skills.
• Confident working with internal and external stakeholders at different levels.
• A proactive, ‘can do’ attitude and desire to learn and develop.
• The ability to work on different priorities and manage time effectively to meet deadlines. 
• An interest in improving the lives of people with arthritis and the willingness to gain knowledge of arthritis and musculoskeletal conditions.

*As a hybrid worker the expectation is that you will spend around 40% of your working time in our office spaces or working in community settings. As an inclusive employer we will consider home-based working for anyone where office-based hybrid working would be a barrier to being able to work for us, for example for someone living with a long-term health condition or disability.

Benefits

Your excellent benefits include:

• Flexible hours, environments and working practices to promote a healthy work/life balance.
• Health and wellbeing support – including the Employee Assistance Programme (free confidential 24/7 support with mental health, legal and financial queries).
• Simplyhealth cash plan.
• Supportive and inclusive culture, with a wide range of employee networks and support groups available to join.
• Learning and personal development opportunities.
• Competitive annual leave, with the option to buy/sell up to five days per year.
• Generous pension plan, with employer contribution of up to 10%.
• Life Assurance plan (4 x salary).

​Application deadline and shortlisting 

• We advise candidates to apply early as we reserve the right to close applications ahead of the advertised date.  
• Only shortlisted candidates will be contacted. 

We do not wish to receive contact from agencies or media sales. 

Please note that we do not use Artificial Intelligence (AI) during our recruitment and selection processes, and we would respectfully ask that you also refrain from using AI during the selection process. Whilst we do recognise that AI may be a beneficial tool for some when aiding research and preparation for an application or interview, we want to maintain a fair, inclusive and positive recruitment experience at Versus Arthritis where candidates can feel supported to demonstrate their experience, knowledge, and skills without the use of AI generated answers. 

Interview

Interview dates are to be confirmed.

As a Disability Confident Employer, we guarantee you will be offered an interview if you disclose a disability and demonstrate sufficient evidence within your application that you meet the essential criteria for this role. We will also make any reasonable adjustments you may require for your interview.

Job description

We’re looking for an enthusiastic Communications and Events Coordinator lead the development and delivery of Khulisa’s communications strategy and key campaigns, designed to engage our supporters, stakeholders, and the wider UK public.

About Khulisa: 

Khulisa, meaning 'nurture' in the Zulu language of South Africa, is an award-winning charity dedicated to providing therapeutic support to young people. We focus on reaching those who are most at risk – young people from deprived communities who are often marginalized, vulnerable to exclusion, and at heightened risk of becoming involved in crime.

Our approach centres on safe, exploratory methods that aim to understand behaviour and experiences often rooted in trauma, abuse, and neglect. We deliver intensive therapeutic programs within educational and community settings, empowering young people to confront the underlying causes of their emotional distress and work toward healing. To create lasting, sustainable change, we also work to establish trauma-informed environments around young people by equipping parents, caregivers, educators, and other professionals with the tools they need to offer effective, supportive care. Currently, our services are active in London and Manchester. 

About the role: 

This role will be a key part of helping to raise awareness of Khulisa’s mission and the issues we address, strengthening support for our programmes. The postholders will also take ownership of planning and delivering all Khulisa events, ensuring they are impactful and well-executed.

• Develop and deliver Khulisa’s Communications and Branding Strategy in line with the strategic plan.
• Lead public engagement campaigns to raise awareness, promote youth voice, and drive participation.
• Plan and manage events, including fundraising and challenge events, from concept to delivery.
• Create and manage digital content across social media, website, newsletters, and other channels.
• Recruit and supervise volunteers to support communications and event-related activities.

For a full list of duties and responsibilities, please see the attached job description below. 

The post holder will be required to work from home permanently but be willing and able to easily travel to various locations across the London and the North West as necessary to fulfill the requirements of the role and to engage with stakeholders and colleagues.

What we're looking for:

1. Abilities/Experiences

• Experience in digital campaigning and digital content creation.
• Experience of planning and delivering events, including fundraising events, liaising with partners, suppliers and colleagues.
• Excellent written, copywriting and editing skills and proven ability to communicate campaigning messages in a compelling, succinct and engaging way.
• Experience creating digital content for a variety of audiences, including experience of using a range of digital software and tools, and knowledge of message testing and optimisation.
• Experience in designing popular, results-oriented and successful campaigns.
• Ability to use design software (such as InDesign, Canva, Photoshop and Illustrator).
• Experience working within a close-knit team in a busy and fast paced working environment.
• Demonstrable ability to plan and prioritise own workload with minimum supervision.
• Ability to buy strongly into strategic objectives and reflect passion for Khulisa’s work with and for young people.
• Experience of using Salesforce or similar CRM system as well as all-in-one marketing platform such as
• Mailchimp to deliver effective long-term public engagement.
• Willingness to work occasional evenings and weekends when required.

2. Qualifications

• Relevant qualification in Project Management, Events Management or Communications, or equivalent years of experience.

3. Knowledge/Skills

• Knowledge of relevant software and digital tools to deliver effective long-term public engagement and digital fundraising campaigns.
• Strong knowledge of WordPress or similar website builder.
• Knowledge of best practice in digital fundraising.

Diversity, Equity and Inclusion: We are actively looking to recruit a diversity of talent. We embrace, respect and value the difference in our employees and believe that we and our work is better for it. We are committed to creating and maintaining an inclusive environment that consists of fairness, dignity, and caring for everyone, and one that enables every employee to flourish and realise their potential.

About the Role

We have an exciting opportunity for you to join us as our Individual Giving Officer (Stewardship). This is a vital new role sitting in our recently expanded Fundraising Campaigns and Individual Giving team.

You will deliver a defined stewardship strategy and supporter care programme aimed at engaging with donors in a range of ways, to ensure that both new and existing donors are appropriately acknowledged, recognised, and informed about the impact of their giving – providing the highest quality of relationship with our charity.

You will develop and drive forward a cohesive multi-channel stewardship and supporter care programme that supports and engages all those who give through our individual giving programme, including cash and regular donors. You will ensure that supporters receive a level of relationship that is personalised to their level and pattern of giving. 

You will build important relationships with colleagues across the Development Office, including working with Philanthropy colleagues to engage mid-value donors with stewardship events. You will also work closely with our Communications colleagues to develop and deliver stewardship mailings to our target audiences.

Key Responsibilities

In this role, you will plan, manage and deliver a multi-channel stewardship and supporter care programme to communicate with our supporters in a range of ways that makes them feel valued and informed – and build relationships with them to keep them engaged with our work and increase their level of giving in the longer-term.

You will:

• Work with your Manager to devise and implement strategies for supporter stewardship, ensuring individuals are thanked, informed and engaged.
• Be responsible for analysing data and insights to develop segmented and personalised stewardship plans, that reflect donor interests and motivations.
• Manage, coordinate and produce a regular and consistent programme of communications with donors, including annual impact report and SEARCH magazine.
• Manage the supporter care function, to enhance donor stewardship by providing personalised and timely thank you communications – and high-quality data practices.
• Identify opportunities to upgrade donors to higher levels of giving and inspire loyalty.
• Be responsible for managing and coaching your team to deliver activities to agreed objectives and KPIs, and for their personal development.
• Be responsible for ensuring stewardship plans are aligned with wider activities in Individual Giving, and that communications are seamless, appropriate and timely.
• Work with colleagues to develop and implement new supporter journeys, integrating offline and online giving, ongoing contact and experiences.
• Work with Philanthropy and Events teams to identify opportunities for new events and other innovative ways to develop mid-value donor relationships. 

About You

You are a confident and experienced fundraiser, who is passionate about building deep and lasting relationships with supporters, and who is adept at creating inspiring and personalised communications, events and experiences to engage them with our research and to highlight the impact of their support.

To be successful, you’ll need:  

• Proven experience and in-depth knowledge of stewardship and supporter care best practices, ideally in a charity setting

• Excellent relationship management skills and ability to engage a variety of audiences

• Experience of leading and motivating internal and external stakeholders

• Excellent written and verbal communication skills, with the ability to write compelling copy across a range of channels, with attention to detail

• Experience of developing and implementing clearly defined supporter journeys across multiple channels

• Experience of working in a supporter care environment, including experience of face-to-face contact with supporters or customers

• Knowledge of fundraising laws, regulations, and best practices in the UK

What We Offer

• A supportive and collaborative working environment.
• Opportunities for professional development and career progression.
• Competitive salary and pension

Directorate Information

The Development Office Directorate is responsible for fundraising and philanthropic income across the ICR, maximising support from major donors, individuals, trusts, corporates, charity partners and events. We have a proud track record of performing at a consistently high-level, raising millions every year.

This role is part of the Fundraising Campaigns and Individual Giving team, who are focused on raising funds through individual giving, gifts in Wills and sports and challenge events. Join our team in this exciting new role to help make the discoveries that are so urgently needed to improve cancer patients’ lives.

Prospectus are delighted to be supporting our client, an ambitious wildlife charity working to protect and restore nature across the counties. Through science-led conservation action, community engagement, and practical habitat recovery, the organisation are committed to creating a wilder, more resilient future.

The Operations Manager will play a critical role in driving the successful delivery of our organisational strategy and ensuring the charity operates efficiently, effectively and sustainably. As a key member of the senior leadership team, the Operations Manager will lead on organisational performance, governance, process improvement, and resource management - improving internal processes and strengthening cross-department coordination.

The post will line manage a team delivering HR, Finance, IT, H&S and Facilities operations (some outsourced). Working closely with the CEO and Board to lead and deliver the organisational strategic plan, translating priorities into operational action. The role holder will also provide leadership across the organisation on business planning, performance monitoring, and change management.

The successful candidate will have experience of working in a varied role, with the ability to “roll their sleeves” up regularly, and to manage multiple projects and priorities. Experience of working within a charity setting or environmental setting would be beneficial. You will also hold a strong track record in organisational development, business planning, and delivering operational excellence with experience of managing cross-functional teams, including HR, finance, governance, facilities, and project delivery.

At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome candidates from a diverse range of backgrounds. Please let us know if we can help you with the application process in any way. We are more than happy to make any reasonable adjustments to enable all interested candidates to apply. If you have any disability and would like assistance with completing an application then please contact Catherine Bunting at Prospectus.