Information And Support Volunteer Volunteer Roles
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This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Description
Role Title:
Volunteer Information Advice and Guidance Assistant (x 2)
Where:
Nova New Opportunities, 2 Thorpe Close, W10 5XL with travel to other locations within the Royal Borough of Kensington and Chelsea (RBKC).
When:
April 2023, minimum commitment of 6 months
2-5 hours weekly
Between 10am-2pm
Monday to Wednesday
About Nova:
Based in North Kensington since 1983 and serving its poorest wards & those of surrounding London boroughs, Nova works with individuals from marginalised and disadvantaged communities who are looking to develop their potential and achieve a better future for themselves. Nova brings about real and lasting change in people’s lives by addressing every person as an individual and seeking out ways to best support that person to reach their goals. We endeavour to help every person that comes to us who is motivated and committed to improving his or her life.
Reaching 2,500+ people each year, we believe in improving people’s lives one person at a time, helping committed and motivated individuals to achieve their potential by:
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Developing knowledge, education and confidence
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Connecting diverse groups
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Providing opportunities
Our work, operates on 2 levels:
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Grassroots Community Support – including responsive actions (e.g. Grenfell, COVID-19), education, IAG, family programme and volunteering
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Wider Reaching Dialogue Events and Influencing – focussing on challenging stigma, prejudice and inequality – working with individuals, organisations, networks and decision makers to move through conversation to action
Purpose of role:
Support the Nova Information, Advice and Guidance Programme team respond to the challenges and needs of the community enabling them to thrive.
Role Description:
This role will act to assist Advisors delivering support to people helping them improve skills for employment purposes. With the disruption of Covid-19, many households have been thrown into a continuum of health and financial challenges which have in some cases demotivated and reduced self-esteem. In the short-term our aim is to intensively support 30 RBKC individuals rediscover their potential, increase their confidence and assist them in reaching their potential through training, volunteering and longer-term secure meaningful paid employment.
You will:
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Enjoy listening and helping others in a non-judgemental manner
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Be able to work in a team and seek guidance when needed
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Have a naturally resourceful outlook
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Have a genuine interest in providing Information, Advice and Guidance
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Support advisors to successfully deliver robust services according to client needs
You need to be:
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DBS Checked
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Confident in the use of IT
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Some experience of supporting people
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Inquisitive
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Committed
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Competent
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Reliable
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Honest
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Punctual
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Patient
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Fair
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Open minded
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Respectful of client information and circumstance
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Clients may come from various cultural backgrounds and face different challenges.
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Comfortable following Nova staff directions and working independently
Further information:
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Induction and appropriate training will be provided.
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IAG qualification or experience of community work would be desirable but not essential.
Main point of contact/supervisor:
Head of IAG / Head of IAG Development and Strategy
How to apply:
Please email your updated CV and brief covering letter (no more than one A4 page) outlining why you would like to join the IAG team.
Creating the circumstances through which people have the opportunity to achieve their potential & improve quality of life regardless of background.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Home-based volunteering opportunity
Information and Support Voices Volunteers
Do you have experience of terminal illness? Or have you experience of caring for someone at the end of their life?
Why we need your help
We’re looking for people from diverse backgrounds and with a range of experiences related to terminal illness, end of life and bereavement, to join our group of I&S Voices volunteers.
As an I&S Voices volunteer, you will share your story and give us your feedback on what we produce so we can keep improving the information and support we have on our website and in print.
What will you be doing?
Your role might include some of the following:
- Reading and sharing your thoughts on a piece of written content.
- Watching and giving your opinion on a video.
- Having a phone call to talk about your experience.
- Being part of a group discussion about a particular topic.
What’s in it for you?
- Flexible volunteering – there’s no time commitment, and you can always turn down a request.
- Opportunity to make real changes to Marie Curie’s information and support for others affected by terminal illness.
- Opportunity to be involved with a national leader in palliative and end of life care.
- A supportive contact within the Information and Support team.
Marie Curie reserve the right to colse this opportunity early
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
Join our amazing volunteer team to raise awareness of sight loss and RNIB services at local events. You’ll be making a real difference to people living with sight loss by helping to create a world without barriers. This face to face opportunity will see you providing information about RNIB services and activities to help people with sight loss live the lives they want, enabling them to hear about the support that is available, and how they can help others.
What you’ll be doing
• Creating a welcoming and interesting display stand.
• Speaking directly to people affected by sight loss.
• Being a friendly face of RNIB locally - engaging with a diverse range of people.
• Providing information and demonstrations of basic independent living aids for the general public and professionals.
What you’ll gain from the role:
• An opportunity to give something back.
• A chance to build a strong community.
• A sense of achievement through the difference you make.
• A chance to be part of a team of like-minded people
• An opportunity to develop and explore different roles with RNIB, including our internal job vacancies.
In return for donating your time we will provide:
• A supportive route to building your confidence in meeting members of the public and serving customers.
• A rewarding experience.
• A great Induction and training.
• A supportive manager.
• Regular updates and catchups.
• Expenses.
• An opportunity to connect with other volunteers.
In applying for / signing up for this role you agree to be contacted when we are seeking volunteers to help with an event in relation to this role description. We will contact you via a communication method for which you have given consent.
We would love to hear from you if you have experience in IT support and would like to use your skills to support Mind In Somerset on a voluntary basis.
Main Purpose of role:Assist with IT provision in Mind in Somerset
Key Tasks: User support of systems Including In-house and cloud-based systems.
Supplementary support of Microsoft Azure and 365 systems.
Potential to include user training as required.
Starters/leavers onboarding/offboarding Management.
Record and apply Hardware update/refurbishment/configuration.
Network management assistance including WANS< LANS, and WiFi
Project work e.g. expansion, upgrades, extensions etc.
Assistance with IT Strategy formulation
Responsibilities to Employees and Volunteers; Provide effective IT support
Person Specification
Essential: Demonstrable existing IT knowledge/experience beyond user level
Understanding of the need for record keeping
Analytic abilities
Ability to clearly support and communicate complex concepts to a range of staff/volunteers
Willingness to learn (including independently) to extend their knowledge
Ability to work alone or within a team.
Desirable: An interest in governance and standards
Mathematics/statistics skills at higher education level
To provide services and support to anyone affected by or vulnerable to mental illness, improving their quality of life and wellbeing.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Why do we need you?
• We need your help to assist visually impaired people to use their smart phones, tablets and laptops by adjusting accessibility settings, support with apps and how to use speech and voice feedback.
What activities will I be involved in?
• One to one, hour long appointments with service users
• Adjust accessibility settings and teach how to use speech and voice feedback
• Introduce Apps that can help users read documents or listen to audio books.
• Help to troubleshoot technical issues
• Explain the benefits of IT to those who are wary of, or intimidated by modern technology.
What skills and abilities will I need to have?
• A good understanding of using smart phones and tablets.
• Knowledge of Android, Apple or Microsoft operating systems
• Understanding of accessibility settings
• The ability to share your knowledge and skills in a constructive and supportive way
• To be flexible and a problem solver
• Patience and a good sense of humour helps
How much time should I offer?
• This role is flexible but we do look for a regular commitment.
• IT appointments are at our support centres at locations around Warwickshire.
• Rugby, Nuneaton , Coleshill, Atherstone and Bedworth
• Depending on the location sessions are weekly or monthly either 9:30am to 11:30pm or 2:30pm to 4:30pm
Is there an induction and training?
• You will receive an induction when you start
• We will provide any training you need to complete the role
What on-going support/guidance will there be?
• You will be supported by our IT4U team
• Opportunities to meet and network with staff and fellow volunteers during the year
Will I need my own transport?
• Access to your own vehicle would be an advantage.
What are the benefits to me?
• The opportunity of meeting new people and working as part of a dedicated team
• A great opportunity to learn new IT skills
• The satisfaction of knowing that you are making a vital difference to people living with sight loss
Will my expenses be paid?
• We pay volunteers “out-of-pocket” expenses in accordance with our guidelines.
Do I need to submit to a Disclosure and Barring Service check?
• As a volunteer working with vulnerable people you will need to undergo a DBS check in accordance with our policies
Areas :- Nuneaton, Coleshill, Bedworth, Atherstone, Rugby
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
ABOUT THE ROLE
As part of our Community Support team, you will play a key role in ensuring the fulfilment of our users' needs by sharing information about our services, projects, and activities; this takes place in person, through our digital channels and helpline. Additionally, you will be responsible for keeping up to date information about other services and partner organisations. The primary challenge faced by the Latin American community is the language barrier, which hinders their comprehension of the UK system and their entitlements. Taking part in the Community Interpreting service, you will support service users in navigating these obstacles, enabling them to establish a more integrated life in the UK. This is an exciting opportunity for anyone who wants to better understand the challenges faced by the Latin American community in London; use their language skills in a positive and impactful way; and develop valuable administrative and customer service skills in a multicultural, fast-paced organisation.
MAIN TASKS AND RESPONSIBILITIES
● Connecting service users to our services, projects and activities in person or by answering phone calls and emails
● Supporting users with general enquiries, referring them to relevant services within our organisation as well as signposting and referring to external services
● Registering users on our database and keeping accurate records of services offered
● Monitoring internal calendars and appointments
● Sharing useful, up-to-date information with users as instructed by other team members
● Ensuring internal communications, flyers and handouts are up to date
● Interpreting calls for service users and supporting with non-official translations
● Supporting community members with basic application forms
● Liaising with staff in other departments and with external contacts
PERSON SPECIFICATION
● Good verbal and written communication skills in English and Spanish and/or Portuguese
● Ability to work effectively as a member of a team and with a diverse population of service users, staff and partners
● A caring, sensitive and non-judgemental approach
● Ability to cope with stressful and emotionally challenging issues
● Professionalism to handle sensitive and confidential information
● Excellent organisational skills, attention to detail and ability to multitask
● Ability to set their own work priorities, take initiatives and work with minimal supervision
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
This volunteer role involves being available for a mix of weekly drop-in IT sessions in which you will provide ‘floating support’ as well as pre-arranged one-to-one sessions in order to help clients complete more specific tasks relevant to them.
Digital Inclusion provides a crucial resource, helping people to take positive steps to improve their lives, by overcoming digital exclusion, accessing learning and securing work. In an average session, clients undertake independent learning and tasks, such as; completing searches on the internet, formatting documents and using email, paying bills, filling in forms etc
Increasingly, clients are asking for help with social media platforms, such as; logging into Facebook account, creating a LinkedIn profile or Instagram account to promote their business, or help with blogging.
How does this role make a difference?
All of life’s activities - including job seeking, accessing and managing benefits and housing - take place online. Clients without IT skills are hugely disadvantaged. This role provides clients with support, helping them to overcome initial fears or learning barriers. With increasing confidence, they will be able to access the internet independently.
Who will you be helping?
Users are adults from diverse backgrounds and can range from those who are complete computer beginners, learning the basics of IT, to those needing access to the resource for learning, job search or managing household finances. The service helps clients seeking to address digital skills gaps and improve their confidence in order to access the internet.
What will you be doing?
- Meeting clients and carrying out weekly, one-to-one coaching sessions
- For the remaining time, offering ‘floating support’ to other clients, such as completing searches on the internet, formatting documents and using email
· Helping new clients to complete an IT Initial Basic Skills Assessment
What are we looking for?
- Although advanced technical skills are not required, a good understanding of MS Office (Word and Excel mostly) and a breadth of experience in using the internet are essential in order to coach and help vulnerable clients develop their skills.
- The confidence and willingness to work closely with clients and actively approach them where required.
· You have some experience assisting or coaching others.
· You are patient, a good listener and have the ability to motivate others.
· You are available for a period of at least six months to give you time to develop a rapport and fulfil learning objectives with the clients.
What is the time commitment?
We are looking to have open access sessions for clients twice a week, days will depend on your availability. one-to-one sessions can be arranged to fit with these days.
We are asking for a 6 months commitment to enable you to build trusting relationships with clients and develop in your role. Volunteers find this goes very quickly!
How will you be supported?
· There is ongoing support by the Learning and Employment Manager.
· Free access to a range of e-learning modules on the Centre’s online e-learning platform
· You will be reimbursed for reasonable and agreed ‘out-of-pocket’ expenses such as travel, and also lunch if volunteering a full day.
What is the recruitment procedure?
Application form> Informal interview> Ideally two reference checks> DBS check> Trial period
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Quilombo UK is looking for an IT specialist to join their national volunteering team working from home. By joining Quilombo UK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.
What will the role entail?
- Adding new volunteers to google systems
- Managing Passwords
- Google Drive maintenance
- Integrator Management (software that links to MT)
- WhatsApp / Alternatives
- Managing website structure
- Support for online database for interactive products
- Making sure all accounts are safe and secure
Some Skills that are preferred:
- Time management
- Problem solving
- Basic IT skills
- Database management
- Organization
REQUIREMENTS
- Will require references
- Own computer or secure access to one
- Relevant qualifications or training
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Job Types: Part-time, Volunteer, Internship
Contract length: 16 weeks
Expected hours: No less than 12 hrs per week
Benefits:
- Work from home
Schedule:
- Day shift
- Flexitime
Work Location: Remote
Islington SASS (Solace Advocacy and Support Service) offers vital on-going support to survivors, helping them to rebuild their lives through advice, advocacy & support. We are looking for enthusiastic volunteers to join our team.
Our teams offer support to those affected by domestic and sexual violence in their community. Our teams supply information, advocacy and specialist services to increase service users’ safety and meet a range of needs – these can include ongoing safety concerns, emotional or housing support, reporting to the police, legal options and support through court, help around child contact, benefits and financial advice. As well as providing direct assistance, we also work to build capacity and develop expertise amongst professionals and agencies.
About the role
Islington SASS is a busy service, which receives many referrals every day. You will be supporting our duty team to process referrals and key admin work. If you are interested, you can also be trained to contact clients, making initial welcome or check in calls. You will be in the office in Camden one day a week on a Tuesday or Friday to support with this.
Who are we looking for?
No qualifications are needed for this role. We are looking for passionate volunteers who have:
- Excellent written and communication skills.
- Excellent computer literacy
- Good time management
- A non-judgmental and open approach.
What can you gain from this opportunity?
- Volunteers will receive excellent training from a dedicated team, and gain experience using a case management system, safeguarding, talking to survivors and processing referrals.
- You will be part of an inclusive and dynamic team and have opportunities to shadow different roles to develop knowledge and skills.
- This is a great role if you are interested in joining the sector or working with survivors of domestic abuse.
We offer great volunteer induction training, where you will be fully supported to understand, and carry put every aspect of the role. Training includes CPD accredited courses, and the opportunity to apply to complete the level 3 Understanding Domestic Abuse Award (DAPA), which is recognized by the Home Office.
Interviews will take place week of 27th May 2024
Solace exists to end the harm done through gender-based violence. Our aim is to work to prevent violence and abuse.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Ref: V224 | Support Group Volunteer | Wolseley
We’re looking for Support Group Volunteers over the age of 18 years old, based at Wolseley Business Park, Wolseley Close, Plymouth, Devon, PL2 3BY.
You’ll be volunteering 3 out of 4 Wednesday mornings per month, from 10am until 1pm
As a support group volunteer, you will help with the running of the group. The role is designed to suit the needs of the group, and the skills of people offering support. If you enjoy getting to know your community, working with others and making a real difference then this is the role for you.
The volunteer will be
· A people person, with good listening skills
· A great communicator who enjoys meeting new people
· Good at putting people at ease
· Reliable and organised
· Passionate about supporting people affected by stroke
· IT literate, have good administrative and record keeping skills and be able to follow relevant policies
A DBS check is required for this role.
Interested in this role?
Find out more by downloading the role description for the Support Group Volunteer role.
If you are interested in this role, please complete click apply.
About Us
Stroke Association. Rebuilding lives after stroke.
When stroke strikes, part of your brain shuts down. And so does a part of you. That’s because a stroke happens in the brain, the control centre for who we are and what we can do. It happens every five minutes in the UK and changes lives instantly. Recovery is tough, but with the right specialist support and a ton of courage and determination, the brain can adapt.
We believe everyone deserves to live the best life they can after stroke. And it’s a team effort to get there.
We provide specialist support, fund critical research and campaign to make sure people affected by stroke get the very best care and support to rebuild their lives.
We’re working to improve the diversity of our team. Because we know that individuality leads to a richer experience for our people and better support for those affected by stroke.
We strongly encourage people from all backgrounds to apply. And we’re particularly looking to increase the number of applications from those with lived experience of stroke and those from under-represented communities.
Every five minutes, stroke destroys lives. Help us rebuild them and join our team.
To help us deliver our strategy and make a real difference, we are looking to recruit talented people to a number of new roles.
If you would like to support stroke survivors to rebuild their lives, we want to hear from you!
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
About Us
We are the only national non-profit supporting people in the UK impacted by borderline personality disorder (BPD). We provide peer support, signposting, information and advice to individuals living with BPD, their families and carers.
About the Role
Our busy support services team is seeking a reliable and organised volunteer to assist the signposting service. You will respond to queries from health and social care professionals and service users. In addition, you will provide administrative support to the team and processing referrals emailed into the service.
Responsibilities in this role include:
- Providing information and advice to health and social professionals and service users
- Processing new referrals
- Navigating and inputting information into our secure database, handling client data and sensitive information
- Explaining confidentiality to health and social care professionals and service users and seeking consent to store or share information where necessary
- Signposting and referring callers to appropriate alternative services as required
Who are we looking for?
The ideal volunteer will have:
- An understanding of the issues faced by people impacted by BPD, or willing to learn about this
- Excellent interpersonal and communication skills
- Good administrative and computer skills including proficient use of Microsoft Office
- A solid understanding of the importance of professional boundaries and confidentiality
- The ability to exercise a non-discriminatory, non-judgemental approach to supporting people
- A flexible approach to your work
- Strong organisational skills and the ability to prioritise
Please note you will need a DBS check (if you do not have one, we can do that for you)and two references for this role.
What can you gain from this opportunity?
As part of this role you will have the opportunity to:
- Work as part of a national organisation to support people impacted by borderline personality disorder, and their families
- Develop skills in providing signposting, information and advice
- Gain knowledge of the support service options available to people in the UK
- Gain experience of multi-agency partnership working
We offer full volunteer induction and training, where you will be fully supported to understand, and carry out every aspect of the role.
We are committed to creating a diverse and inclusive environment for our volunteers. The service users we support come from all backgrounds and we want to reflect that in our volunteering team. We are happy to consider any adjustments you might need to support you in your role. If you would like to discuss this further with the volunteer team, please let us know. This will not affect your application.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Quilombo UK is looking for an IT specialist to join their national volunteering team working from home. By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.
What will the role entail?
> Adding new volunteers to google systems
> Managing Passwords
> Google Drive maintenance
> Integrator Management (software that links to MT)
> Whatsapp / Alternatives
> Managing website structure
> Support for online database for interactive products
> Making sure all accounts are safe and secure
> Able to volunteer at least 12 hours a week (preferably 2 days, 6 hours each day) for minimum 16 weeks
Some Skills that are preferred:
- Time management
- Problem solving
- Basic IT skills
- Database management
- Organization
The Professional Development Programme with Quilombo UK runs over a period of 16 weeks, is UNPAID and requires a minimum of 12 hours commitment per week across Monday, Wednesday and/or Friday.
Upon successful application, our HR team will contact you to arrange an interview. Following a successful interview, we'll initiate the onboarding process by sending you the necessary documents. Once your onboarding and identification documents are received and verified, you'll be invited to a 6-hour HR and System Induction. Subsequently, you'll meet with your Head of Department or Assistant Manager for your First Day.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Lead Volunteer Role Description
- To update the Volunteers’ Rota from the Court diary and ensure that each Volunteer in the team and the CCSS office has a copy. Wherever possible, the Rota should be kept on a computer for updating and emailed to the rest of the team and the office.
- Ensure sufficient numbers of Volunteers are on duty for effective and appropriate support for bereaved families and witnesses who attend the Inquests.
- To arrange and re-arrange the Rota between the Volunteers, noting any holiday or leave of absence dates.
- Ensure a finalised Rota is sent to the office at the end of each month in order for volunteer expenses to be checked and processed.
- To ensure that all the Volunteers have each other’s contact details and the Volunteer emergency contact details are included in the court file and updated when changes occur.
- To ensure monthly and yearly statistics are kept up to date and to send the Monthly Statistics to the Volunteer who collates the stats at the end of each month.
- To ensure there are sufficient Report Forms for the Volunteers’ use if collecting stats in paper format. If alternative methods of collecting stats are used, to ensure that the team are all using the same method.
- To inform the Operations & Training Manager and the CCSS office of the need for more Volunteers or of any leavers.
- To assist with the recruitment interviews and induction of new Volunteers.
- Responsible for the support of new Volunteers and their final sign off. Where the Lead Volunteer has concerns about the level of support required or the competency of a new Volunteer, they should refer those concerns to the Operations & Training Manager.
- To organise Volunteer team meetings (minimum of 3 meetings per year) and to inform the Operations & Training Manager and the CCSS office via email of the dates of these so they can attend if necessary/appropriate.
- To immediately refer any serious concerns raised by the Coroner or Coroner’s Officers to the CEO.
- To inform the CEO immediately of any issues or concerns that arises at the Court that might impact on the CCSS.
- To provide local information for the Helpline Court Information Sheet when requested.
- To ensure the team follow the practices of the court and work in partnership with the court staff.
- To forward any testimonials about the support provided by our volunteers to the CCSS office.
- Responsibility for maintaining the stock of CCSS leaflets.
- Organise cover for themselves when they are on holiday or need to take time off.
The client requests no contact from agencies or media sales.