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Closing in 4 days
Battersea Dogs & Cats Home, Battersea (Hybrid)
£33,382 per year
Posted 3 days ago
Daybreak FGC, Multiple Locations (Hybrid)
£36,000 - £39,000 per year FTE
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The Lifescape Project, Remote
£40,000 - £42,000 per annum, depending on experience + benefits
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MS Society UK, N4, London (Hybrid)
Starting from £44,339 per annum, plus excellent benefits
Posted 6 days ago
Spectrum Northants, Northampton (On-site)
£38,500 - £40,500 per year
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Closing today at 11:14
Dogs Trust, Shrewsbury (On-site)
£33,417 per year + benefits
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Posted 6 days ago
Closing in 4 days
The City of London Corporation, City of London (On-site)
£53,915 - £60,807 per annum inclusive of all allowances
Posted 1 week ago
Battersea Dogs & Cats Home, Battersea (Hybrid)
£70,000 per year
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Posted 3 days ago
Closing today at 12:00
Sheffield Hospitals Charity, Sheffield (Hybrid)
£58,000 - £65,000 per year
Posted 2 days ago
Closing in 7 days
Beacon Counselling, Greater Manchester (On-site)
£26,481 per year
Posted 2 weeks ago Apply Now
Page 8 of 11
London (Hybrid)
£28357 Per Annum
Full-time
Permanent
Job description

Customer Services Advisor

We are seeking a confident and empathetic Customer Services Advisor to be the first point of contact for residents, delivering excellent service with an organisation making a real difference in women’s lives.

Position: Customer Services Advisor
Salary: £28,357 per year
Location: Hybrid, with 2 days per week in Hammersmith
Hours: Full-time, 35 hours per week, Monday to Friday
Contract: Permanent
Closing Date: Midday, Friday 19 September 2025
Interview Date: Week commencing 29 September 2025

About the Role

As Customer Services Advisor, you will play a key role in ensuring residents receive a responsive, professional and supportive service. You will be the first point of contact for enquiries, handling calls, emails and requests with empathy, accuracy and efficiency.

Key responsibilities include:

  • Managing incoming calls and emails with professionalism and patience
  • Handling tenancy and responsive repair queries
  • Raising accurate works orders and liaising with contractors
  • Recording and updating resident information
  • Supporting rent payments and signposting financial concerns
  • Assisting with lettings and void processes
  • Responding to complaints and feedback to improve services

About You

We are looking for someone who can communicate clearly, stay calm under pressure and has a passion for excellent service.

You will bring:

  • Experience in a customer-focused environment with call-handling responsibilities
  • Strong written and verbal communication skills
  • The ability to prioritise a busy workload and stay highly organised
  • Proficiency in Microsoft Office (Outlook, Word, Excel)
  • A positive, empathetic and solution-focused approach
  • The ability to work collaboratively as part of a team

Knowledge of social housing or property maintenance is an advantage but not essential.

About the Organisation

This is a not-for-profit housing provider with a long history of supporting people to live safely and independently in high-quality, affordable homes. With almost 1,000 properties across London, the organisation offers both general needs and sheltered housing, alongside an ambitious development programme delivering over 160 new homes in the coming years.

Residents are at the heart of everything they do, with a strong commitment to equality, inclusivity and empowerment, ensuring services continually improve to meet the needs of the communities they serve.

Other roles you may have experience of could include; Customer Service Officer, Housing Assistant, Contact Centre Advisor, Repairs Coordinator, Resident Services Officer, Tenancy Advisor. #INDNFP

Posted by
NFP People View profile Organisation type Advertising Agency Company size 6 - 10
Posted on: 05 September 2025
Closing date: 19 September 2025 at 12:00
Job ref: 7669
Tags: Advice / Information, Project Management, Customer Service, Housing, Operations, Customer support, Office Management