Information change manager jobs

Bank Worker

Each year, the charity supports and empowers thousands of young people to find a safe place to call home, a chance to thrive and a brighter future. We want you to be a part of that change we’re passionate about.

Come join our dedicated team as a Bank Worker and you’ll be given the opportunity to provide support to individuals experiencing homelessness and create positive change.

What We Can Offer You:

• Flexibility
• Competitive Pay: £12.24 to £14.03 per hour
• Meaningful Work: making a positive impact in your local community

Responsibilities:

• Community Support: providing support and guidance to individuals facing homelessness
• Empowerment: helping clients to access resources and services to encourage their independence
• Teamwork: working with a dedicated wider team to deliver excellent quality care, support, and guidance to our clients

What We Are Looking For:

· Strong communication with a range of people from different backgrounds

· Understanding and respecting perspectives and experiences of clients

· Committed to maintaining a safe and secure environment for all individuals

· Experience working with young people at risk of homelessness

We have services across:

North East: Durham, North Tyneside, South Tyneside, Middlesbrough.

North West: Manchester, Cheshire, Oldham, Salford, Rochdale, Stockport, Warrington.

London: Brent, Bromley, Camden, Haringey, Islington, Lambeth, Finsbury Park, Sutton, Gravesend.

Ready to start your journey with us this Christmas?

Submit your CV along with a supporting statement outlining why you are a good fit for the role.

We are reviewing applications on a rolling basis.

The charity strives to be an equal opportunities employer and welcomes applications from all sections of the community. If you require information to be sent to you in an alternative format please let us know.

An enhanced DBS disclosure is a requirement for this post. Our recruitment checks, induction and ongoing support and supervision reflect our commitment to safeguarding our clients.

We kindly request no unsolicited contact from recruitment or media agencies.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

#INDNFP

Do you have a strong appreciation for the role of philanthropy in the arts? Do you have experience developing and delivering individual giving and philanthropy strategies? If so, you could be our new Head of Philanthropy.

The Head of Philanthropy will lead on day-to-day fundraising across individual giving, memberships, appeals and campaigns for Leeds Playhouse. This role is central to building and sustaining a robust philanthropic programme, with a particular focus on developing a strong pipeline of mid- and high-level donors, cultivating and stewarding High Net Worth Individuals (HNWI), and driving engagement through compelling communications and events.

We are seeking an excellent communicator and strategic fundraiser who is creative, resilient, and highly motivated. The Head of Philanthropy will play a key role in shaping and delivering sustainable income growth through individual giving, and major donor engagement—ensuring our work is resourced for the long term.

The post-holder will report to the Strategic Director of Fundraising & Development, deputising as required, and will line manage the Development Administrator. This role is predominantly based at Leeds Playhouse with some scope for hybrid working, complementing the Strategic Director role (a part-time role, mostly working remotely).

This is a permanent, full time contract. We would like to fill a requirement for 35 hours per week, which is full-time for this role, with some flexibility to work evenings and weekends when required. However, we are open to hearing from people interested in part-time work or job sharing. Pay for the role is £35,700 per year based on 35 hours per week.

Benefits at Leeds Playhouse include 5 weeks holiday entitlement (plus 1.6 weeks of bank holidays), that increases with length of continuous employment; 2 wellbeing days a year; and discounts across our food and drinks, free show tickets and a local gym and swimming discount. Please see our job pack for more benefits we offer.

To find out more about this role, please download our job pack on our website.

To apply, please fill in both of the forms linked on our website listing before the deadline.

The closing date for applications is 10am Wednesday 12 November 2025.

Interviews are currently scheduled for 19 November 2025.

About the role 

Since LRU started campaigning for rent controls in 2024, we’ve secured the support of MPs, trade unions and charities, organised large demonstrations and pushed the issue of rising rents up the political agenda.

The purpose of this role is to work alongside members and other union staff to take our campaigning for rent controls to the next level through a combination of protests, local organising, coalition building and targeting of power holders, landlords and corporations. 

How we work at LRU

You will be part of the LRU staff team alongside 12 other staff, who work with members to build the power of the union by organising, campaigning, training and supporting peer support and member solidarity actions.  We expect staff to uphold the union's values, and work together to implement collectively agreed strategies.  The staff team are accountable to the elected member Coordinating Group.

Job description

• Support members to organise ambitious and effective actions and protests in support of rent controls.

• Leading on specific projects and campaigns as part of the Cut the Rent campaign and other campaign priorities decided by LRU members.  For example, if the campaigns committee decides to target a particular developer or politician as part of the wider Cut the Rent campaign.

• Working with the Union Coordinator and members to implement and track progress on the overall Cut the Rent strategy.

• Implementing organising approaches to ensure that the Cut the Rent campaigns builds the active membership and power of the union.

• Working alongside the Union Coordinator to represent LRU in external meetings and events, and help to build LRU’s relationships with other organisations.  Supporting members to do this.

• Ensure meetings of the Campaigns Committee are effective and well run.

• Work alongside members and other other staff to ensure branches participate in the Cut the Rent campaign, and feed into strategy.

• Contribute to the collective activity of the Organising Team, including taking part in phone banking and outreach sessions and team meetings.

• As time allows, work alongside other members of the staff Organising Team to support members outside of branch areas to participate in the Cut the Rent campaign. 

About the Role:

This is an exciting opportunity to join the Refugee and Migrant Centre, a well-established and award-winning charity dedicated to supporting refugees, asylum seekers, and vulnerable migrants. Our mission is to break down barriers to integration and empower individuals to achieve equal citizenship through holistic support services.

As a Data Analyst you will play a key role in strengthening our evidence base and improving service delivery through robust data analysis and reporting. Your insights will directly inform strategic decisions, support funding bids, and help shape services that improve lives. You will work closely with operational teams to collect, cleanse, and interpret data that enhances our understanding of beneficiary needs and outcomes. This role is a chance to use your skills to make a lasting social impact.

Main Tasks and Responsibilities:

Data Management and Analysis

· Collect, cleanse, and validate data from multiple sources, conducting regular checks to identify and resolve gaps or inconsistencies

· Maintain and improve internal databases to ensure data accuracy and consistency

· Analyse quantitative and qualitative data to identify trends, patterns, and areas for improvement

· Contribute to the design and implementation of data collection processes for new projects

· Identify inefficiencies and compare service delivery against targets to support continuous improvement

· Supplement internal data with external sources for deeper insights

· Drive innovation by exploring new tools and automating reporting systems that improve efficiency and transparency

Reporting and Insight

· Prepare regular funder and management reports, including mixed-methods analysis

· Translate data into accessible insights for non-technical audiences.

· Support the Impact and Evaluation Manager in preparing for strategic planning

· Explore and assist with building a bespoke, automated social value tool

· Produce regular reports and automated dashboards for internal and external stakeholders

· Support the development of outcome frameworks and impact measurement tools

Collaboration and Support

· Work closely with caseworkers and project leads to ensure accurate and timely data entry

· Collaborate with external partners on joint data initiatives and shared reporting

· Establish monitoring for social policy data and provide insights to support partnership work and influence policy

· Promote a culture of data driven, evidence-based practice

·      Provide training and guidance to staff on data collection and reporting requirements and build capacity across teams by supporting data literacy and embedding data into everyday decision-making

Systems and Tools

· Use Microsoft Excel and other relevant tools to manage and visualise data

· Explore, source and support the integration of new digital tools and platforms to improve data workflows

· Ensure compliance with data protection regulations and internal policies

Training

· Participate in relevant training and professional development opportunities to stay informed about sector trends and enhance personal skills

· Stay up to date with legal and policy changes relevant to the sector

· Keep accurate records of training attended and share learning with colleagues

· There is scope to further develop expertise in impact measurement, evaluation methodologies, and other monitoring skills as desired

Person Specification

Essential:

· Experience working with large datasets and producing analytical reports

· Strong proficiency in Microsoft Excel and data visualisation tools (e.g. Power BI)

· Understanding of data protection and confidentiality principles

· Excellent attention to detail, organisation, and time management

· Strong written and verbal communication skills, with the ability to explain technical information clearly to non-specialist audiences

· Proven ability to manage multiple deadlines and competing priorities within a multi-disciplinary team

· Experience in data research and using insights from a variety of external sources, such as government data, to support analysis

· Awareness of the opportunities and risks of using AI and data-driven technologies in the charity sector

· Commitment to RMC’s values of empowerment, inclusion, quality, and collaboration

Desirable:

· Experience in the charity or public sector, particularly with refugee and migrant communities

· Familiarity with case management systems and platforms

· Knowledge of impact measurement frameworks and evaluation methodologies

· Experience supporting training or capacity-building in data literacy

· Ability to work with qualitative data and contribute to mixed-methods research

· Understanding of social value and how it applies to service delivery and evaluation

· Awareness of the challenges and barriers faced by refugees and migrants in the UK

Flexibility 

In order to deliver the stated aims of this post, a degree of flexibility is needed and the post holder may be required to perform work not specifically referred to above. This could include data, administrative and/or project support to other cross-organisational departments. Such duties will fall within the scope of the job within the appropriate pay grade. The job description will therefore be subject to periodic review with the post holder to ensure it accurately reflects the duties that are being performed.

Equal Opportunities

We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

POLICY and CAMPAIGNS OFFICER 

Do you want to drive vital change for victims of stalking and harassment across policy and legislation? As a Policy and Campaigns Officer at Suzy Lamplugh Trust, you’ll work on multiple, diverse and fast-paced projects in a committed and expert team. Come and step into a role where your work truly makes an impact. 

ABOUT SUZY LAMPLUGH TRUST 

This post represents an opportunity for the right candidate to join the UK’s founding personal safety charity and leading authority on stalking. 

The Suzy Lamplugh Trust was born out of the tragic story of Suzy Lamplugh, a 25-year-old estate agent who went missing whilst at work in 1986, was never found, and was eventually declared deceased in 1993. The Trust was set up in Suzy’s name and continues to be a pioneer in reducing the risk and prevalence of abuse, aggression and violence - with a specific focus on stalking and harassment – through education, campaigning and support.

We are an organisation that has: 

• been responsible for training over one million lone and frontline workers across all sectors in personal safety; 

• campaigned heavily and played a pivotal role in driving changes in the law to better protect people across the UK; and 

• supported over 75,000 victims and survivors of stalking since the inception of our National Stalking Helpline and stalking advocacy service. 

Key Responsibilities: 

• Support the delivery and evaluation of national campaigns on workplace safety as well as stalking, harassment and other priority areas.

• Maintain effective relationships with civil servants, policy makers, national and local decision makers, and other campaigning bodies and build relevant networks of stakeholders.

• Proactively keep abreast of issues within the post-holder’s own portfolio, general criminal justice, personal safety and Violence Against Women and Girls (VAWG) policy developments and up to date campaigning techniques.

• To undertake or commission research on specific policy areas as required.

• Develop policy recommendations, write policy and campaigns reports, lobby government and other decision makers and stakeholders, and respond on behalf of Suzy Lamplugh Trust to government enquiries, consultations or other relevant initiatives. 

ABOUT THE ROLE 

The Policy and Campaigns Officer is responsible for supporting on Suzy Lamplugh Trust’s policy and campaigning work relating to reducing harassment, violence and aggression in society by addressing these issues at their root cause, working with employers to improve personal safety culture within organisations and seeking to influence policy and legislative change where necessary. This role will also support campaigns that ensure that victims of stalking receive better support and protection.

Contract Type: Permanent 

Salary: £31,500 

Hours: Full-time 

Please read the attached Job Description and Person Specification for full details. 

As an Equal Opportunities employer, the Trust strives to maintain a diverse and inclusive culture representative of the communities we seek to support. 

 WHAT WE OFFER IN RETURN 

In return for our staff’s commitment and dedication, we offer a range of benefits, including: 

• Hybrid working (minimum 40% in the office) 

• Flexitime Policy 

• 28 days annual leave (which increases after 3 and 5 years to a maximum of 33 days pro rata for part-time) + public holiday 

• Pension scheme with 5% employer contribution 

• Health & Wellbeing App with access to advice, counselling, support and a wide range of discounts 

• Occupational Sick Pay (which increases after 3 years) 

• Cycle to Work scheme (cycle racks on site) 

• Interest-free travel loan for annual season ticket 

• Regular all-staff off-site meetings and events 

Initially office-based (London) for 3 months to support a meaningful induction, moving to a blended working model (40% office / 60% home). While London-based candidates are ideal, we'll consider applicants from nearby areas too.

HOW TO APPLY 

Suzy Lamplugh Trust is committed to diversity and is an equal opportunity employer. Please apply by submitting a CV and a covering letter detailing how your skills and experience align with each point in the person specification. Applications without a covering letter will not be considered. 

All applicants must have the legal right to work in the UK. Please note that if you do not receive a response within three weeks of the closing date, your application was not successful. 

Closing Date: 23rd November 

Interview: week beginning 8th December 2025

Salary: £57,000.00 per annum

Location: London Old Street (with flexible hybrid working options)

Contract: Permanent

Hours: Full time 37.5 per week – we are also open to flexible/part time applicants

Closing date: Tuesday the 18th of November at 11:30pm  

Please note that interviews will be taking place on Monday the 1st of December. This will consist of a formal interview followed by a stakeholder panel interview on the same day.

Shelter is looking for a talented Head of High Value Operations and Stewardship to build the newly formed Operations and Stewardship team, which will provide our high value supporters across England and Scotland with an outstanding supporter experience and ultimately drive generosity to power Shelter’s fight for home. This person will need a deep understanding and extensive experience of high-value fundraising and a proven track record in leading and motivating multi-disciplinary teams to problem solve through innovation.

If this sounds like the right next step in your career, we invite you to apply for this newly created role. Join us in Shelter’s Fight for Home and help shape and lead our fundraising strategy.

About the role

This is a new and exciting role at Shelter, as the post-holder you will have the opportunity to head up a new function which will empower Shelter’s high value fundraisers to deliver transformative partnerships and donor relationships by providing exceptional operational support, donor insight, and high-quality resources. This team will help to build meaningful relationships that motivate supporters, diversifies our audiences, and secures the sustainable income needed to end the housing emergency.

This position is key to support our bold ambitions to grow high value income and provide best in class donor stewardship and experience. You will have the opportunity to shape our High Value Partnerships Operations and Stewardship function, making it your own.  It is a very exciting time to be joining us as we launch our new four-year strategic plan.

What to expect

This cross High Value Partnerships team brings together the existing functions Prospect Development and High Value Events alongside the brand-new Information and Assets function. You will be responsible for overseeing these functions and developing the cross-team strategy. There are two excellent senior managers to lean on delivering Prospect Development and HV Events, so it is expected the main focus for the first 6-12 months will be driving the development of Information and Assets.

You will be required to translate organisational priorities into compelling cases for support and donor communications, create and manage funding priorities and funding gaps, improve access to case studies and other storytelling tools, partner with HVP teams to understand their requirement and their prospects and donor’s needs. Your work will be key to creating an inspiring donor experience that clearly demonstrates impact and encourages continued support.

You will champion new ways of working and best practice in high value fundraising operations, working to develop streamlined processes and systems to empower fundraisers with the tools they need to work their portfolios efficiently through the donor journey.

About you

We’re looking for a dynamic and experienced individual who has a strong understanding of high-value fundraising and a proven track record of leading and motivating multi-disciplinary teams, ideally within a high value fundraising environment.

You will need to have the ability to identify fundraising opportunities within complex strategic plans and be able to effectively shape these into compelling presentations for potential funders to drive income.

Being a natural relationship-builder, you will excel at collaborating and influencing teams both within and outside of fundraising to drive success and achieve shared goals.

Apply to be part of our team and be the change you want to see in society.

Benefits

We offer a wide range of benefits including:

-          Charity Worker Discount

-            Blue Light Card Discount

-            30 days of annual leave

- Enhanced family friendly policies

- Pension

- Interest free travel loans

- Access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team

The newly formed High Value Operations & Stewardship team will sit in the High Value Partnerships (HVP) sub-directorate which is part of Shelter’s Income Generation directorate. It’s an award-winning team that is responsible for all areas of high value income generation across philanthropy, trusts and foundations, statutory funders, corporate partners and legacies to power Shelter’s fight for home.

Shelter’s High Value Partnerships (HVP) team is an energetic group of around 50 talented professionals who collectively raise over £30 million each year through voluntary and statutory income. By harnessing the support, networks, influence, and expertise of our supporters, the team plays a crucial role in powering our mission to fight for home.

As our portfolio of high-value funders continues to grow—and with ambitious targets ahead—we’re building a dedicated operations function to act as the central hub for knowledge, insight, and coordination within HVP. This new function will lead enabling projects and drive collaboration across Shelter, ensuring our fundraisers have everything they need to secure transformational support.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and a supporting statement. The supporting statement should include responses to the ‘About You’ points in the job description of no more than 350 words each. Please provide specific examples following the STAR format and ensure you demonstrate how you address the behaviours below throughout your responses:

• We work together to achieve our shared purpose
• We enable decision making
• We create change and align behind our strategy

Any applications submitted without a supporting statement will not be considered.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

Philanthropy and Trusts Team Coordinator 

Contract: Permanent, 35 hours per week, Full time 

Salary: £27,697 - £29,063 per year with excellent benefits 

Location: London, UK

UK hybrid working – a minimum of 40 % of working time is spent face-to-face (London office, external meetings or travel).

60/40 hybrid working at WaterAid means roughly three days wherever you work best and two days together in person.

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the Team 

It’s an exciting time to join WaterAid’s Philanthropy and Trusts team which has been spotlighted for growth within the Fundraising Department. We’re a creative and ambitious team of highly skilled fundraisers, working with both existing and new donors to make WaterAid’s mission a reality.

About the Role

As our proactive and organised Philanthropy and Trusts Team Coordinator you will play a key role in ensuring the smooth running of our team’s day-to-day activities, including the management of our CRM system and working on special projects to support our strategy.

In this role, you’ll: 

• Lead the team’s administrative support, helping us to keep running efficiently and effectively.

• Manage the income and expenditure monitoring processes, and play a significant role in the team's yearly business planning.

• Support the development of proposals and reports on WaterAid’s work

• Manage the Nimbus CRM database for the P&T Team to ensure data integrity and accuracy, including  but not limited to administrative support for fundraisers, logging enquiries and income monitoring, team KPI tracking, Nimbus updates and developments, ensuring compliance with GDPR and other data protection regulations.

To be successful, you’ll need: 

• Excellent organisation and time management skills
• A positive and can-do attitude
• Experience working collaboratively and building effective working relationships
• Experience of producing high quality communications for team members with ability to tailor for varied audiences;
• Demonstrable accuracy and attention to detail
• Ability to organise and maintain information storage systems
• Experience of streamlining processes for business efficiency

Closing date: Applications will close at 12:00 PM on 17 November 2025. Shortlisting and interviews may take place on a rolling basis, and the application process will close if a suitable candidate is found prior to the advertised closing date
How to Apply: Click ‘Apply’ to complete the pre-screening questions and upload your CV and cover letter. 

Can I use Artificial Intelligence (AI) technology in my application? At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.
Pre-employment screening: To apply for this post, you must be able to demonstrate your eligibility to work in the respective country. All pre-employment checks will be carried out according to the applicable laws in the respective countries to comply with our Safer Recruitment policy.

Benefits​

• 36 days’ holiday (including 8 Bank Holidays)
• Option to buy an extra 5 days’ annual leave
• Employer pension contribution up to 10 %
• Flexible and hybrid working arrangements
• Season ticket loan
• Free annual eye tests
• ‘Give as you Earn’ charitable giving scheme
• Enhanced parental leave (maternity, adoption/surrogacy, shared parental and paternity)
• Sabbaticals
• One paid volunteer day each year

As part of our annual leave policy, all employees receive three additional days of annual leave on top of their standard allocation of 25 days. These days are designated to cover the period when our UK office closes between Christmas and New Year, allowing all UK WaterAiders to take a well-deserved break.

These days are automatically scheduled and cannot be changed or moved. Annual leave is accrued based on your start date. If sufficient leave has not been accrued by the time of the closure, the 3 days will be taken as unpaid leave or pro-rated, depending on your circumstances.

Our Global Commitment:

Our people promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change !

We have an exciting opportunity for a Service Delivery Assistant to join the Victim Support team in Gwent, working 22.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you.

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

This role is expected to provide remote evidence site administrative support at Caerleon police station as required alongside supporting the local service delivery team. This role is based in Pontypool Police Station, Pontypool, it is offered on a hybrid working basis and there is a requirement for travel throughout the area.

As a Service Delivery Assistant you will:

• Provide high quality administrative support to the team and service
• Update and maintain manual & computerised database & case management systems & records
• Manage incoming and outgoing mail, telephone and general queries into the service
• Collate information and correspondence to internal and external contacts
• Liaise with referring agencies to improve referral information and the general referral process for victims
• Providing general office administration support including photocopying, filing, data entry, ordering of office supplies, processing invoices, raising purchase orders and minute taking at meetings
• Help to coordinate external communication, management of local social media accounts and preparation of materials to help promote the service

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in an administrative role and undertaking a variety of administrative duties.
• Experience of providing general office support to a team of professionals.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Strong IT skills and experience of using Microsoft Office suite and case management systems/databases.
• Good customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Violence Against Womend and Girls (VAWG) Caseworker to join the Multi Crime team in Shipley, working 37.5 hours a week.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a VAWG Caseworker, you will provide structured, tailored support plans based on holistic assessments for individuals affected by crime. These will be predominantly female victims of domestic abuse, sexual violence and stalking, however, could be victims of any crime or gender. You will make initial contact with victims via the telephone, then tailor the support to the Victims preferences i.e. home visits or via conference calls, to explain our services, and assess the impact of crime. Your responsibilities will include developing, delivering, and monitoring safety and support plans, providing resources, interventions, and information to service users.

As a Caseworker you will:

• Manage a caseload of self-referred & referred service users, providing information & advocacy to help them navigate the criminal justice process.
• Conduct risk & needs assessments, ensuring each victim receives tailored support & information.
• Identify barriers to accessing services & work with partners to provide ongoing support.
• Keep accurate & confidential case records.

About You

You will have an understanding of the impact of crime on victims & experience in delivering services within a statutory, voluntary, or multi-agency setting. Experience in managing a caseload and of completing risk & needs assessments would be beneficial.

You will need:

• Strong written & verbal communication skills.
• Competent IT skills, able to use generic systems.
• Good organisational & time management skills, able to manage competing needs and priorities.
• To work effectively both as part of a team & independently
• To develop & maintain partnerships with internal & external organisations.
• The ability to maintain professional boundaries & confidentiality.

This role involves regular travel and due to the location, a driving license and access to a vehicle is considered an essential requirement. If you are unable to drive because of a disability, please indicate this in your application in your personal statement so we can explore the feasibility of alternative arrangements.

If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Programme Officer

We are seeking an organised and enthusiastic Programme Officer to work with a small friendly team, supporting the delivery of high-impact events and citizen science programmes connecting people with nature.

Position: Programme Officer

Location: Office based Bristol

Salary: £27,500 per annum

Hours: Full time, 37.5 hours per week (part time considered, minimum 30 hours)

Contract: 1 year fixed term – potential for extension depending on funding

Closing Date: 17 November 2025 at 6:00am

Interviews: First stage 21 November (online), second stage 3 December (in person)

About the Role

As Programme Officer, you’ll play a key part in delivering a varied and inspiring events programme that engages thousands of people each year. Working closely with colleagues, partners and volunteers, you’ll help bring flagship events to life, including the Festival of Nature, Wild Summit and Communicate conference.

Key responsibilities include:

• Supporting the planning, coordination and delivery of events for both public and professional audiences
• Contributing to the development and coordination of citizen science programmes
• Handling event administration, including ticketing and logistics
• Liaising with partners, contributors, volunteers and attendees
• Supporting communication and marketing activities
• Coordinating volunteer recruitment, support and management
• Gathering data and supporting evaluation and reporting for funders and partners

About You

We’re looking for someone who is proactive, well organised and thrives in a fast-paced, collaborative environment. You’ll enjoy variety in your role and be happy to get stuck in to make things happen.

You don’t need to have worked in the environmental or charity sector before. We’re more interested in your ability to build strong relationships, communicate clearly and confidently, and work effectively with a wide range of external stakeholders. If you’re a great communicator who loves bringing people together and making things happen, we want to hear from you.

You will have:

• Strong organisational skills and excellent attention to detail
• Excellent written and verbal communication skills
• Confidence communicating with partners, volunteers and the public
• Experience using Microsoft Office and a willingness to learn new systems
• Experience supporting events or working in a busy, public-facing environment
• The ability to multitask and adapt to changing priorities
• A positive, solution-focused attitude and strong teamwork skills

It would be great if you also have:

• Experience coordinating volunteers
• An interest in environmental and wildlife issues
• Familiarity with citizen science projects

About the Organisation

This charity brings together a network of partners across research, media, policy and conservation to connect people with the natural world. Through major events, citizen science programmes and sector-wide initiatives, they engage thousands of people each year to inspire action for nature.

Other roles you may have experience of could include: Events Assistant, Programme Coordinator, Events Administrator, Community Engagement Officer, Project Support Officer, Communications Assistant. #INDNFP

If you’re excited by the idea of working on events that inspire action for nature, this is a great opportunity to join a small, passionate team making a big impact!

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation

Are you an organised, proactive person who enjoys helping senior leaders to work at their best? Do you thrive when managing diaries, coordinating projects and making sure everything runs smoothly?
If so, this Director’s Assistant & Business Support role could be a great fit for you.

Location: London | Hybrid - 2 days a week in the office
Contract: 12-month maternity cover

Why work here?
You’ll be joining a national charity that empowers girls and young women with confidence, friendships and life-changing experiences. As Director’s Assistant & Business Support, you’ll play a key role in helping the organisation deliver its mission by ensuring the Director and their leadership team are supported to work effectively.
You’ll also benefit from:

• Hybrid working and flexible hours
• 25 days annual leave, rising with service volunteering leave
• 10% employer pension (when you contribute 5%)
• Healthcare cash plan, wellbeing time and Employee Assistance Programme
• Cycle2Work scheme and season ticket loan
• Learning and development support, including help with professional qualifications

This charity is committed to being a welcoming and inclusive place to work and encourages applications from people of all backgrounds.

About the Director’s Assistant & Business Support role

You will:

• Manage the Director’s diary, inbox, communications and meeting schedule
• Prepare agendas, briefings and presentations
• Take meeting minutes and track actions
• Work closely with the wider leadership support team to share information and align work
• Coordinate specific time-limited projects and events led by the Director
• Support finance administration including invoices, expenses and credit card reconciliations

 
About you

You will be well-suited to the Director’s Assistant & Business Support role if you:

• Have experience providing PA / Executive support
• Enjoy juggling tasks and solving problems before they arise
• Communicate clearly, professionally and confidently
• Build positive relationships with a wide range of people
• Have strong organisation and attention to detail
• Understand the importance of inclusive and respectful working practices

 
Apply Now

This is a fantastic opportunity to use your organisational skills in a meaningful role where your work truly makes a difference.

• Please don’t delay. Applications will be reviewed as they are received. We would be happy to discuss further and share a full job description. CV and supporting statement are required.    
  

 

We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.

Mental Health Support Worker

We are seeking a compassionate and resilient Mental Health Support Worker to join a specialist supported accommodation service for young people with complex mental health needs.

Position: Mental Health Support Worker
Location: Camden, London
Contract: Permanent, full time
Hours: 37.5 hours per week, rota including evenings, weekends and bank holidays
Salary: £27,636 per annum plus pension and benefits
Closing Date: Sunday 16th November2025

About the role

This is an opportunity to play a key role in supporting young people with complex mental health needs. Working within an innovative supported accommodation service, you’ll help build strong therapeutic relationships and support clients to develop skills, resilience and confidence to move forward positively.

Key responsibilities include:

• Ensuring the safety and wellbeing of clients at all times, using safeguarding and emergency procedures when required
• Building positive and trusting relationships with young people to provide effective support
• Managing a small caseload as a named key worker, creating SMART outcomes-based support plans
• Leading on risk and needs assessments and contributing to service-wide assessments
• Delivering one-to-one and group support to build coping strategies and resilience
• Working closely with statutory services, mental health teams and housing providers
• Encouraging client participation in service decisions and wider community activities
• Supporting volunteers who add value to the service
• Participating in a rota including early, late and weekend shifts

About you

We’re looking for someone with empathy, energy and a genuine commitment to supporting young people with complex needs.

You will have:

• A relevant qualification (psychology, counselling, social work, mental health) or significant experience working with young people with complex needs
• Experience managing challenging situations in a calm and professional way
• Excellent listening, communication and relationship-building skills
• A non-judgmental approach and the ability to maintain professional boundaries
• A good understanding of safeguarding, support planning and risk assessments
• The ability to work well in a team and with external partners
• A commitment to equality, diversity and inclusion

An enhanced DBS check will be required for this role.

About the organisation

This well-established charity provides housing and support services across the UK, with a focus on preventing homelessness and improving opportunities through education, training and volunteering. The organisation is values-driven, believing in dignity, respect and the potential of every individual.

Other roles you may have experience of could include; Senior Support Worker, Mental Health Support Worker, Caseworker, Housing Support Worker, Project Worker, Social Care Worker, Mental Health Practitioner, Recovery Worker, Youth Support Worker, Key Worker. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Complex Needs Service in Ealing.

Sounds great, what will I be doing?

The role empowers service users to manage their wellbeing, build independence, and achieve personal goals through tailored support and co-produced plans. It involves liaising with external agencies, facilitating group and community-based activities, and promoting social inclusion.

The position ensures users understand and engage with the service, while actively monitoring safety and wellbeing. Team collaboration and flexibility are essential to meeting service goals and maintaining high standards of care.

You will also be cooking a meal for service users when you work a weekend shift as well as responsible for keeping the kitchen clean to a good standard for food standards agency inspections

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

You have proven experience supporting individuals with mental health and/or dual diagnosis issues, either in a paid or voluntary capacity. You demonstrate a strong understanding of mental health conditions, effective communication, and the importance of providing dignified, respectful support.

You possess a solid grasp of Mental Health legislation, particularly the Care Programme Approach (CPA), and apply the principles of recovery through person-centred and strengths-based methods. You work effectively both independently and within a team, supporting colleagues and assisting with the induction of volunteers to maintain high service standards.

With good IT, literacy, and numeracy skills, you confidently use systems such as MS Word, Outlook, and online tools to manage records and communication. You handle challenging behaviour calmly and professionally, maintaining a non-judgemental and anti-discriminatory approach at all times.

Flexible and dedicated, you are willing to work early, late, and occasional weekend shifts to meet service needs. You have a strong understanding of safeguarding and act appropriately to protect clients. Above all, your solution-focused mindset, collaborative attitude, and optimism about recovery enable you to empower clients to make positive, lasting changes.

You must also be confident to cook a Sunday Roast for a group of service users.

When will I be working?

You will be working on a sleep in shift pattern which is on average 39 hours per week for example: 

Monday 14:00 – 23:00 Sleep in Tuesday 08:00 – 15:00 | Thursday 14:00 – 23:00 Sleep in Friday 08:00 – 15:00 | Sunday 14:00 – 23:00 Sleep in Monday 08:00 – 15:00

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

We have an exciting opportunity to work for Bristol City Robins Foundation as a Youth Worker.

Our Youth Worker will work with young people and their families based in South Bristol and beyond. The role will see trusting relationships built between known young people in the community, partnered with professional mentors who can relate to the young people and help guide them into positive provision or employment. The focus will be on the number of positive hours these young people can spend with their mentors and away from negative influences in their lives. 

Your main responsibilities:

• Delivery of small, targeted group work with young people.
• Delivery of small, targeted group work with young people in school.
• Delivery of youth club sessions (evenings).
• Develop positive relationships between you and the young people to ensure you get the best outcomes.
• Collect and store data to evidence the impact of the 1-2-1 work and mentoring to ensure it is sustainable and continues to change the lives of young people who we work with.
• To be part of developing our mentoring strategy and ensure we meet the needs of young people in Bristol now, and in the long term.
• To use early intervention where possible and to provide long-term opportunities and pathways, working with clear evidence of need and agreed success criteria. 
• Work closely with parents/carers to ensure we get the best outcomes for them as well as the young person.
• Building new relationships with local schools, youth organisations, and other agencies to increase capacity and referrals into programs. 
• Support Youth Work Manager with upskilling and day to day support of Youth Mentors.
• Follow safeguarding Protocols, reporting, and concerns or incidents promptly and maintaining a safe environment for all individuals under their care.
• Adhere to EDI guidelines, treating all colleagues and participants with respect and fairness, and actively participating in EDI training and initiatives.
• Adhere to sustainability guidelines, minimising waste and resources consumption in daily tasks, and actively participating in environmental initiatives and training.
• Complete any other tasks identified by your line manager, deemed relevant to the role.
• Work evenings and weekend when needed. 

You will have:

• An understanding of the issues faced by young people, specifically in relation to young people in areas of deprivation.
• Experience in working with targeted groups or individuals in areas of deprivation, through building positive relationships and mentoring.
• Ability to build positive, long-lasting relationships.
• An understanding of safeguarding and health and safety in a youth work setting. 
• A proven ability to work to under pressure to tight deadlines.
• A commitment to supporting young people, and the principles of equality and diversity.
• Self-motivated and the ability to work on own initiative. 
• Excellent communication skills including written, telephone and interpersonal skills.
• Proven planning and organization skills. 
• IT literate.
• Full UK driving license. 

Safeguarding Statement:

Bristol City Robins Foundation is committed to safeguarding children's and young people's welfare and expects all staff and volunteers to endorse this commitment. This post requires Enhanced Criminal Records Checks and may include checks against the Barred Lists; as such, it is exempt from the Rehabilitation of Offenders Act (1974). Therefore, all convictions, including spent convictions that have not been subject to filtering by the DBS, should be declared.

Equality Statement:

The successful candidate must ensure a positive commitment to equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation, or harassment of any description. The candidate must also promote positive working relationships between all internal and external stakeholders.

Benefits
We will give you:

• 25 days annual leave increasing to 28 days after 3 years employment and 30 after 5 years (plus bank holidays and Christmas closure days)
• A flexible working environment.
• Pension scheme.
• Generous continuous personal development budget.
• 2 x BCFC and Bristol Bears tickets to home league games
• Work equipment (BCFC clothing, laptop)
• The opportunity to be part of an incredible journey.

Notes

This position is full-time (37.5 hours per week). Candidates must be willing to work occasional evenings and weekends. The successful candidate will be subject to an Enhanced DBS check.

To apply, please complete the application form at the bottom of the advert - CVs alone will not be accepted.

The full role profile is at the bottom of the advert.

Closing date for applications: Wednesday 26th November 2025, at 5 pm.

Interviews will likely take place in the week commencing the 1st December 2025

We would be looking for a successful candidate to start ASAP.

If you have any questions relating to the role, please email.