Information change manager jobs

Your role in summary • As part of a proactive team, you will produce excellent, creative written content that captivates and motivates hospice supporters, donors, customers, staff and volunteers. • Support our communications output, both digital and physical: covering our events, shops, stories and ongoing campaigns. • Capture and convey stories that reflect the diversity of our hospice stakeholders, showcasing the positive impact that the community’s support has on our hospice care. This will include writing about fundraisers, volunteers and staff, as well as people who benefit from our care or support. • Using your skillset, understand the tone and message to use in our content in line with our hospice values and brand. • Support the delivery of our fundraising and shops’ social media activity. Working alongside colleagues, produce effective content delivered through the main hospice and shop channels to encourage supporters to shop, donate or register for events. This will require effective forward planning and hands-on creation of visual (video/still) and written content. • As required, provide design support/delivery in relation to fundraising, trading and general hospice posters, flyers and digital content. • Ensure hospice artwork is accurate and on-brand. Ensure that content adheres to brand guidelines, bringing your ideas and experience to protect our hospice and fundraising brands, whilst keeping it fresh. • Help coordinate and update any changes to our website (specific platform training provided) • Ensure our Digital Screens are fresh and accurate, showcasing relevant hospice activity. • Help share relevant social media across appropriate community groups, providing timely responses to comments. • As required, dive into our CRM/Database system to understand, profile, and personalise communications. June 2025 Key Accountabilities, Responsibilities & Tasks Departmental & Role Specifics - Embrace and embody our Hospice values - A collaborative, open and transparent approach to working with others - Produce stories to emotionally engage or captivate the targeted audience - Deliver content that can feature on everything from our hospice newsletter, annual Quality Accounts or the local Gazette, to our website, social media and email marketing (and everything in between) - Be part of creating content that ensures the community trusts the Hospice as a charity and organisation, and feels compelled to support it - Steward supporters through your content - Be a visible, accessible presence across the hospice, encouraging colleagues to share storytelling opportunities, snippets from around the hospice and to collaborate directly with you - Happy in a fast-paced environment, with proven ability to plan and complete work to deadlines and managing conflicting priorities Qualifications, Skills, Experience, Knowledge & Approach - Good level of education overall; Academic qualifications including GCSEs and A-Levels to demonstrate excellent level of written communication, plus digital and design skills - Experience of marketing, digital communications or fundraising with the ability to create strong digital content, plus writing and copy-editing skills - Skilled and experienced in managing conversations of a sensitive and emotional manner (interviewing/working with people experiencing our care will be part of this role) - An adept storyteller able to convey the value and purpose of the Hospice - Comfortable working with different stakeholders and teams - Up-to-date knowledge of marketing and digital trends in charity, fundraising and healthcare communications (desirable) - Ability to seamlessly manage multiple projects/appeals at the same time - Demonstrable social media skills - Experience of creating email marketing campaigns and making website updates (desirable) - Excellent communication skills – written and verbal - Excellent IT Skills - MS Office packages - Ability to use CRM systems to analyse supporter data, where required - Experience of using various content creation platforms including Canva or similar - Act as an ambassador for the Hospice at all times #ProudToWorkAtHoSF - Ability to work on a hybrid basis, both in the office and remotely, utilising Zoom and MS Teams - Flexible, empathetic, enthusiastic, positive attitude - People-focused team player, able to relate to people at all levels - Good sense of humour, with the ability to build rapport and trust - Enthusiastic, energetic, resourceful, self-motivated, with the ability to use initiative - Commitment to the aims and ethos of the Hospice - Hold a full UK driver’s licence with your own vehicle or the ability to travel as required by the role Key Accountabilities, Responsibilities & Tasks Decision Making - Mental agility to ‘think on feet’ and generate solutions proactively when plans need to change - Ensure relevant consent forms are obtained and any data handling is fully compliant - Take soundings, advice and feedback from a range of people internally and externally Communication - Model our values and our passion for what we do. - An adept storyteller able to fluently convey the value and purpose of the Hospice - Ensure relevant consent forms are obtained and any data handling is fully GDPR compliant and content is in line with the requirements of the fundraising regulator - Continuously investing time in listening to others to support the flow of ideas and experiences - See the potential in others and understand the impact of their actions on colleagues. Internal & External Contacts - You will be a team player, able to work well with people across the Hospice and with external partners - Attend team and cross-department meetings, contributing to planning and ideas. As required, represent the Comms team at planning meetings. - Able to forge strong relationships with donors, supporters, volunteers and stakeholders. Mental and Physical Considerations and Working Conditions - Able to consolidate learning with speed and efficiency - Responsibility for independent working, both on and off-site - Prepared and able to attend occasional events out of office hours (sharing this amongst the team, it is usually limited to two or three events across a year) - Light load handling duties to set up and pack down events and activities. Health & Safety - The post holder will encounter emotional circumstances in the course of this role. - Understand Health and Safety regulations to assure compliance and resolve and/or mitigate risk Safeguarding - Act in a manner at all times to safeguard the interests of others, those protected by legislation and justify public trust and confidence in the Hospice of St Franci

We have an exciting opportunity for a Senior IDVA to join the Specialist Services team in Bedfordshire. This is a fixed term contract until 31st March 2026, which maybe extended subject to funding. This role will be hybrid and be located within Bedford Borough Council.

Do you want to make a difference every day? Do you want to contribute to change and improvement for those who need it?

Do you have resilience and adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About this role:

This role supports the service across Bedford Borough. As a Team Leader for the Specialist Services team you will:

• Offer a consistent representative for the twice weekly MARAC
• Be a SPOC for the Front Door - giving advice and support around queries/ concerns about DA
• Carry a reduced caseload
• Support the Safe & Together model
• have line manage responsibilities including Bedford Borough IDVA

You will need:

• IDVA or ISAC qualification
• Experience in multi-agency partnerships and legislative frameworks
• Knowledge of equal opportunities, diversity, safeguarding, and risk assessments
• Understanding of confidentiality, safe working practices, and legal file maintenance
• Experience in customer-focused service delivery in challenging environments
• Crisis management and support experience
• Strong communication, negotiation, and advisory skills
• Ability to work independently, prioritise tasks, and manage competing demands
• Analytical skills for problem-solving and data reporting
• Proficiency in IT and software (Word, Excel, Case Management systems)
• Commitment to continuous self-development

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

We have an exciting opportunity for a Peer Support Volunteer Manager to join the Peer Support team in the National Homicide Service, working 18.75 hours a week on a fixed term basis until September 2026.

This role is home-based with regular travel required throughout England & Wales, actual hours can be discussed at interview.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

• Flexible working options including hybrid working
• 28 days annual leave plus Bank Holidays, rising to 33 days plus Bank Holidays
• An extra day off for your birthday & options to buy or sell annual leave
• Pension with 5% employer contribution
• Enhanced sick pay allowances, maternity & paternity payments
• High Street, retail, holiday, gym, entertainment & leisure discounts
• Access to our financial wellbeing hub & salary deducted finance
• Employee assistance programme & wellbeing support
• Access to EDI networks and colleague cafes
• Cycle to work scheme & season ticket loans
• Ongoing training & support with opportunities for career development & progression

About the role:

The role is home working, however the team collectively cover England and Wales, so the ability to travel with occasional overnight stays is vital.

As a Peer Support Volunteer Manager you will be:

• Responsible for development and management of a cohort of lived experience volunteers
• Triaging and Risk Assessing clients as they are referred into the service
• Facilitating Peer Support groups, both online and face-to-face
• Contributing to the training and recruitment of new volunteers

You will need:

• Experience, knowledge and understanding of trauma informed working in a client facing role, with knowledge of the impact of traumatic bereavement
• Knowledge and understanding of safeguarding practice and legislation relating to equal opportunities and diversity, inclusivity, safeguarding and risk assessments.
• Willingness and flexibility to travel (including overnight stays) and to work evenings and weekends with notice
• A proven ability to confidently use various IT systems including Case Management, Microsoft Office, Zoom, Outlook and other online applications/platforms.

Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Salary range: £25,630 - £30,490 (depending on experience) + 8% shift allowance per annum

Hours: 35 per week covering a range of shifts (between 7am and 10pm for Monday to Friday, and 8am to 4pm for Saturday and Sunday)  

Typical shifts include: 7am-3pm/8am-4pm/10am-6pm /2pm-10pm 

Contract: Permanent 

Location: Based within the custody suites of West Midlands Police  

This advertised role will work between Wolverhampton, Oldbury, Stechford, Bloxwich, Coventry, Birmingham (Perry Barr) and Bourneville Police Custody suites 

Job Ref: 1574 

An exciting opportunity has arisen for an Arrest Referral Worker in our CARS team, which has had, and continues to receive, national recognition.

Cranstoun are proud to work with the West Midlands Police Crime and Commissioner to deliver the Cranstoun Arrest Referral Service within the custody suites of West Midlands Police, and West Midlands Courts, offering drug and alcohol using offenders the opportunity to break the cycle of substance related crime.  

Are you currently working as a substance use worker, probation officer, or could you bring transferable skills and experience to our team? Are you a good listener? Can you motivate people to change? Are you comfortable working with vulnerable people? This is a great opportunity to have a positive impact on people’s lives! 

You will work between police custody and criminal courts. You will assess, advise and refer offenders, providing them the opportunity to access treatment to address their substance use. Working with courts you will promote the use of Community Sentence Treatment Requirements (Drug Rehabilitations Requirements and Alcohol Treatment Requirements) amongst all court professionals and the judiciary, contributing to Pre Sentence Reports and advocate for our service users.  

You will be responsible for delivering all elements of substance use work including assertive engagement, harm reduction support (including naloxone provision), as well as other associated duties. You need to have an understanding of the issues faced by people who use drugs and alcohol, and who commit crime, and be dedicated to delivering a service that supports these individuals to make positive changes to their behaviour, health and well-being.  

All roles within this service are subject to enhanced DBS checks and West Midlands Police vetting.   

Applications for part time hours will be considered. 

To apply, download an application pack from the website via the apply button.

Unfortunately, we are unable to accept CVs.  

Closing date: Sunday 10 August 2025. 

About Barnardo's

At Barnardo's we believe in children – no matter who they are, what they have done or what they have been through. Please read about our basis and values following the link below. You will be asked questions relating to them as part of the recruitment process for this role.

Barnardo's is committed to having a diverse and inclusive workforce for staff and volunteers. We actively encourage applications from disabled, Black, Asian and Minority Ethnic and male candidates as they are under-represented within Barnardo's.

Our basis and values

At Barnardo's our purpose is to transform the lives of vulnerable children and young people.

• Do you want to work for the UK's largest children's charity?
• Do you have skills and experience in various aspects of administration?
• Do you want to work with a supportive and passionate team?

If you have answered ' YES' to the above questions, then you may be the person that we are looking for and we would like to hear from you.

The Admin Assistant role is a varied one and includes the following as essential criteria

• Reception duties
• Undertake data input and production of data for management.
• Health & Safety tasks related to our building/office.
• Administrative support to the team.
• Using a wide variety of IT applications.
• Proven office administration skills, including minute taking.
• Experience of service user records administration.
• Willingness to travel between office bases for meetings, training etc.

We are therefore looking for someone with:

• Ability to give good attention to detail.
• Ability to work to deadlines.
• Good numeracy skills.
• Excellent interpersonal skills.
• Strong organisational skills.
• Extensive experience with IT packages such as Outlook, Word, Excel.
• Excellent team working skills.

When completing your application please refer to your skills knowledge and experience in relation to the additional information alongside the Person Specification and Job Description. This should be done with an understanding of the context of the service described.

Barnardo's staff receive regular supervision and training on our systems and procedures. We have a strong culture of staff support and a commitment to well-being. At Barnardo's we believe in creating equality of   opportunity in the workplace and supporting people to manage their work-life balance. 

Full induction will be given, including:

• Mandatory e-learning.
• Support around policies and procedures.
• Shadowing opportunities with other Barnardo's staff.
• Safeguarding training.
• Other job-related training opportunities.

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

Pay & Reward Framework

We know that our colleagues go above and beyond in delivering our vital work, driven by their passion and commitment to Barnardo's values.  We also know that we can only realise our ambitions and achieve better outcomes for more children, thanks to the talent, hard work and creativity of our people. 

For all these reasons, we are committed to a new approach to pay and reward, to ensure it is fair, attractive and progressive, which was rolled out in April 2023. This is a positive change for the charity, and a part of our People & Culture Strategy. It will assist us in supporting colleagues to belong, thrive and grow in their colleague journey at Barnardo's and in time will offer clear routes of progression for colleagues in both their career and their pay. 

Whilst the full pay band and salary range is advertised, our approach to starting salaries is to appoint between the minimum to mid-point of the pay band – this ensures that pay steps are available to reward our colleagues annually based on their contribution to excellence and alignment to our values and behaviours.  More details on Barnardo's pay framework can be found upon application. 

Recruitment Coordinator

Ref: REQ004406

£25,923 a year

London, E15 2GW/Hybrid Working

(Please note that due to the nature of this role, at least one day a week in the office is required.)

35 hours per week

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable.

Are you customer-focused, driven and resilient? Are you ready to embark on a rewarding journey with a dynamic team? If so, join our Recruitment Team and help us to deliver a 5-star internal recruitment service and provide a fair, inclusive and positive experience for every candidate and new colleague we welcome.

We are also happy to consider part-time working between 25 and 32 hours a week.

The role

We are looking for a Recruitment Coordinator to help us deliver a smooth, inclusive and high-quality recruitment and onboarding experience.

You will:

· support hiring managers and candidates across the organisation, making sure the journey from job advert to start date is as seamless and positive as possible.

· advertise roles and schedule interviews to guide managers through DBS checks and right to work processes,

· be a go-to person for recruitment coordination.

· support the improvement of our onboarding approach and provide data insights to help us continue improving our service.

· For more information about the role’s responsibilities and the skills and experience required, please use the Link to the job description.

About you

We are looking for someone who is organised, helpful and able to stay calm when things get busy. You should be confident working with systems, emails and speaking to different people. You will enjoy helping others and make sure things are done properly.

To do this job well, you will need:

· Experience in admin work, especially in recruitment or human resources

· Good at planning and organising tasks

· Happy speaking to different people and answering questions

· Able to work carefully and meet deadlines

· Understand why inclusion and fairness are important

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Closing date for applications: 11:59pm GMT, 31st July 2025.

We're looking for a kind, compassionate and resilient Therapist to join our Young People's services in Bromley and Ealing.

£6,936.00 per annum, working 8 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

Our benefits include:
* Annual leave increasing up to 30 days with length of service
* Free DBS (take this out if BSW advert)
* Exclusive discounts and cashback via Reward Gateway® and opportunity to buy a Blue Light Card
* Fully paid induction programme and further training
* ILM courses and Apprenticeship Programmes
* Cycle to work scheme
* Employee Assistance Programme for 24-7 confidential support
* Online wellbeing resources
* A generous pension - we will contribute up to 4% and life assurance cover up to £10,000 (T&Cs apply)
* Quarterly Staff Awards to reward & recognise our amazing staff's commitment and contribution

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

Anerley Station Road and Horn Lane are innovative young people semi- independent accommodation services. Anerley Station Road is based in one site in Bromley and Horn Lane is spread across two neighbouring sites in Eailing, both services support a broad range of service users including Looked After Children, Care Leavers, Unaccompanied Asylum-Seeking Children, as well as other young people being referred in for multiple support needs.
The services work closely with statutory services to provide wrap around support for each customer within the service. Support is provided by a large and skilled workforce with specialist roles.
We are recruiting for an experienced counsellor/psychotherapist to join the team who will lead in facilitating therapeutic groups and individual counselling /therapy for customers across the two locations spending 4 hours a week at each service.

The post holder will support the staff team in developing their psychological understanding and raising awareness in the emotional impact of working with young people, whilst leading on creating and maintaining a therapeutically informed programme for the team to deliver Psychological Informed Environment in the service.

The Therapist will work with young people to improve engagement with support services as well as providing in depth sessions with young people with the desired outcome of the young person having a clearer insight into their own emotional wellbeing.

The post holder will have a creative approach to engaging young people including group and individual therapy and will tailor their interactions to each young person (this could involve using any approach which might be easier for the young person to engage with: self-expression, mindfulness, art, creative writing etc.).

Key information and documentation will be kept up to the required standard as expected between a therapist and a client and the post holder will adhere to all relevant legislation that governs these professional relationships.

The post holder will work flexibly across the service and will use technology were appropriate to ensure time is effectively used across the service provision.

What you'll do:
* Adopt and implement a Psychological informed Environment in the service.
* To support the team in carrying out holistic assessments on appropriate support plans, and comprehensive risk assessments in full consultation with service-users, their families/carers, and other agencies.
* To liaise with the multi-disciplinary team working collaboratively to ensure that full information is given (in case of risk) to enable a robust assessment of service-users.
* Lead on staff team debriefs following any serious incidents, develop workshops to assist staff in managing stress and wellbeing in the workplace and advise the manager on supportive interventions for the team as a whole
* Lead on team reflective practise sessions but also other creative activities for the team to aid reflection, insight, and best practise.
* To ensure recovery focused support plans are reviewed, evaluated, and amended in accordance with changing needs, presenting risks and individual preferences to promote recovery with an attitude of 'positive risk taking'.
* To provide recovery focused support to achieve personal goals/aspirations in partnership with service-users, family members and statutory agencies. To work with service-users on a one-to-one basis to achieve positive outcomes within a given service timeframe.
* Provide structured support and guidance to other front-line staff in their area of expertise, building capacity and skills within the team, and contribute to the relevant internal specialist forum.
* Lead on external relationships with Mental Health professionals, including the Recovery team, maintaining excellent relationships with them.
* Develop and maintain links with key agencies and service providers in the local community.
* Demonstrate a commitment to the empowerment of service-users and a strong interest in co production and promoting people's rights.
* Knowledge and practical experience of using person centred tools to support recovery and development of service-users.

Please see our website for a full job deescription.

Digital Fundraising Lead

Ref: REQ004393

£50,000 a year

London, E15 2GW/Hybrid Working

1 in 4 of us in the UK are disabled and we are a diverse, proud, and vibrant community. We’re here to create an equal future with all disabled people. We campaign to transform attitudes to disability, tackle injustice and inspire action. We are creating a powerful movement of disabled people, allies, organisations and businesses.

Together we will be unstoppable. For more information please visit our website.

We are looking for a Digital Fundraising Lead to join the mass fundraising and engagement team at Scope.

In this exciting new role, you will be responsible for developing Scope’s digital fundraising strategy and embedding this across mass fundraising income streams as well as supporter led fundraising.

As the senior subject matter expert at Scope, you will lead your team in using an insight led approach to optimise digital campaigns and you will work with teams to improve the effectiveness of digital recruitment channels and the use of digital channels to improve supporter retention and the lifetime value of existing supporters.

This is a crucial role responsible for the development and day-to-day delivery of an important investment area for Scope that will help to safeguard the long-term financial health of the organisation.

The role

As the Digital Fundraising Lead, you will set the vision and strategy for digital fundraising at Scope:

· Lead on the development and implementation of digital fundraising strategy to maximise long-term income generation.

· Review the performance, opportunities, and risks of existing digital products and channels.

· Drive innovation and implement a test-and-learn approach to new investments.

· Ensure all digital fundraising activity is aligned to supporter retention and acquisition plans to maximise return on investment.

· Support other fundraising teams such as legacies, community and events with their digital programmes

About you

We’re looking for a passionate and experienced fundraising leader, with experience in developing and building successful digital fundraising strategies within charities.

· Proven track record in digital fundraising, with extensive of experience in a similar role.

· In-depth understanding of digital fundraising strategies, techniques, and best practices.

· Experience in developing and managing complex budgets including financial modelling and reforecasts.

· Demonstrated leadership abilities, including experience in managing and motivating a team.

· Ability to analyse data and trends to inform fundraising decisions.

· Experience in building relationships with multiple stakeholders.

· Knowledge of fundraising and marketing compliance

· Experience in managing external agencies and working with internal creative teams.

· Experience in managing and optimising digital fundraising campaigns, making quick decisions to increase effectiveness of campaigns

· Experience in digital marketing and analytics.

· Advanced knowledge of email marketing platforms, CRM and complex data analysis

· Understanding of sector trends and using these to optimise digital fundraising strategy.

Please give examples in your application to show how you have these skills.

We also ask you to share how you support Scope’s values and our goal of a fair and equal future for disabled people.

Our values are being pioneering, courageous, connected, open and fair

By living our values and trusting each other, we give our colleagues freedom and space to be creative, push boundaries and change minds.

Disabled candidates

We are a disability equality charity. We encourage applications from disabled people and people with impairments, conditions, and access needs. We want to create a workforce that is a true reflection of the communities we serve.

Scope will interview all disabled candidates who meet the essential criteria for the post. This is part of our commitment as a Disability Confident Leader. Just let us know in your application that you are applying under the Offer an Interview Scheme. This was previously known as the Guaranteed Interview Scheme.

If you require adjustments through your journey with us, please email us via our website.

Find out more about asking for adjustments at interview.

Equality, Diversity and Inclusion

At the heart of everything we do at Scope is Equality, Diversity, and Inclusion.

We encourage people of colour and other underrepresented communities to apply and join Scope. We believe that this will bring new ideas and help us work better. We know that a variety of perspectives and viewpoints will greatly support the work we do and help us to reach all communities. 

We want everyone to feel like they belong. We value each person as an individual. We will treat everyone with dignity and respect and we want to recognise all parts of a person's identity.

We are a disability equality charity. So, we will build a culture that is accessible and inclusive first. We will aim for the same high standards in all our work. We will listen, learn and keep improving.

You can find out more about our approach to Equality, Diversity and Inclusion on the Scope website.

Scope benefits

We believe hard work deserves reward and recognition. We offer a wide range of benefits including:

• 27 days holiday plus bank holidays
• Flexible, hybrid and remote working options
• Pay progression at 6 months and 2 years
• Company pension
• Excellent training and career development
• Strong colleague networks across disability, race and LGBTQ+
• Discounted gym membership, cycle to work scheme and much more.

How to apply

To apply please visit our website via the link and apply online.

Closing date for applications: 11:59pm GMT, 31st July 2025.

Job Title: Chief of Staff

Location: London or Bath (Hybrid with international travel)

Reporting to: CEO

Salary: Competitive, based on experience

Application Deadline: 1st August 2025

This is a rare and exciting opportunity for a highly motivated and experienced person to join the team at the Environmental Justice Foundation (EJF): one of the world's leading non-profit organisations, working at the intersection of environmental conservation and human rights.

About the Environmental Justice Foundation

EJF exists to protect the natural world and defend our fundamental human right to a secure environment. We believe in equity and justice and a need to respect, defend, and empower communities most at risk from habitat loss, biodiversity collapse and global heating. We campaign for environmental justice.

We use hard-hitting investigations, cutting-edge film and photography and strategic, high-level advocacy to secure lasting, systemic change to protect the ocean, wetlands and climate for biodiversity and for people. Our programmes are underpinned by grassroots partnerships and film-led investigations in the Global South, where our dedicated local teams work on complex, challenging issues, speaking truth to power. We partner and support environmental defenders and journalists, providing vital equipment and targeted training in filmmaking, investigations and communications that amplify grassroots voices and build local leadership and resilience to environmental injustice.

The Role

As Chief of Staff to the CEO, you will be a strategic partner and trusted advisor, playing a pivotal role in driving EJF’s mission forward during an exciting period of growth and global impact. You will support and empower the CEO to lead effectively across multiple programmes, geographies, and teams, ensuring the highest levels of operational focus, internal alignment, and mission delivery.

Key Responsibilities

• Strategic Support: Act as a force multiplier for the CEO, helping to prioritise initiatives, manage high-level projects, and streamline decision-making processes. The role will act as a gatekeeper for the CEO, addressing and balancing competing demands and workloads.

• Executive Coordination: Prepare and arrange briefing documents, talking points, and correspondence. Attend meetings with or on behalf of the CEO and ensure timely follow-ups. Coordinate the CEO’s public and media engagements to ensure he is well-prepared.

• Organisational Alignment: Facilitate communication between the CEO and global teams to ensure alignment on goals, priorities, and values. Provide objective assessments of teams and their efficiency and effectiveness.

• Project Management: Oversee special projects from inception to completion, ensuring they align with organizational strategy and deliver measurable impact. Support for income generation, including grant applications, monitoring and reporting.

• Donor Engagement: Support major donor engagements and high-stakes partnerships.

• Thought Partnership: Serve as a critical sounding board, offering insights and constructive challenge on complex organisational and strategic issues.

About You

• You are highly organized, diligent, intellectually curious, and deeply committed to environmental and social justice.

• You have a strong background in strategy, operations, or executive-level coordination, ideally in a nonprofit, policy, or international development setting.

• You possess exceptional communication skills, both written and verbal, and a strong ability to research, synthesise and apply information quickly and to a high standard.

• You are diplomatic, discreet, and thrive in fast-paced, dynamic environments.

• You are proactive, resourceful, and capable of working independently on complex problems.

Desired Experience

• Minimum 7 years of experience in a senior strategic, advisory, or operational role

• Prior experience working with or reporting to C-suite executives

• Understanding of the nonprofit or advocacy sector, preferably in environmental or human rights fields

• Ability to travel internationally if required

What We Offer

• A purpose-driven role where your work will have a real-world impact

• A supportive, mission-led team with a shared commitment to environmental justice

• Opportunities for international engagement and professional growth

How to Apply

Please send your CV and a cover letter outlining your interest in the role and how your experience aligns with our mission to the email address provided.

Only shortlisted candidates will be contacted.

Candidates must have the legal right to work in the UK.

EJF is an equal opportunity employer, committed to diversity within the workplace.

Location: Cambridge, England (Travel required to all Baca Services locations)

Contract Type: Permanent

Salary: £24,754 - £28,454 per annum FTE plus Cambridge living allowance of £2301 per annum.

Working Hours: 37.5 hrs per week (including evening and weekend hours on a rota)

Are you passionate about making a real difference in the lives of young people seeking safety and a fresh start?

Join Baca, a dedicated organisation supporting unaccompanied asylum-seeking children aged 16–18. We’re looking for a compassionate, proactive, and resilient Support Worker to help young people rebuild their lives with dignity, hope, and purpose.

What You’ll Do

As a Support Worker, you’ll provide holistic, therapeutic support to young people transitioning to adulthood. Your role will include:

• Supporting physical and emotional wellbeing
• Encouraging engagement in education, employment, and training
• Promoting social inclusion and personal safety
• Teaching essential life skills like cooking, budgeting, and cleaning
• Building trusted relationships and being a positive role model
• Collaborating with social workers, volunteers, and external agencies
• Maintaining accurate records and contributing to support plans

What We’re Looking For

We’re seeking someone who is:

• Empathetic and resilient, with a genuine passion for supporting young asylum seekers
• Organised and proactive, able to manage multiple priorities
• A strong communicator, both written and verbal
• A team player, who thrives in a diverse, multicultural environment
• Flexible, with the ability to work occasional evenings and weekends

Essential Requirements

• Alignment with Baca’s values and mission.
• Experience working with young people (1:1 and group settings)
• Understanding of safeguarding and child protection
• Full UK driving licence and access to a vehicle
• Enhanced DBS check (required)

Desirable

• Experience working with unaccompanied asylum seekers or trafficked young people
• Knowledge of asylum processes and trafficking risks
• Experience working cross-culturally and with statutory agencies

Why Join Baca?

At Baca, you’ll be part of a passionate team committed to empowering young people to thrive. We offer:

• A supportive and inclusive work culture
• Ongoing training and development
• Opportunities to make a lasting impact

How to Apply:

If you are passionate about making a difference in the lives of young asylum seekers and have the skills and attributes we are looking for, we would love to hear from you.

Please note we cannot provide sponsorship for this role. We are not on the Home Office list. Further information about the role, competencies and experience can be found on our website.

Salary: £35,000 - 36,000 per annum, depending on experience

Working Hours: 37.5 hours per week with occasional evening and weekend work

Hybrid working with 1-2 days a week in the head office (Putney, London, SW15)

Permanent contract

This role is a new opportunity to join our small but growing team and contribute to creating brighter futures for children and young people in care.

We’re looking for a dynamic and results-driven fundraiser who thrives on building strong, strategic relationships. This is an exciting opportunity to take ownership of a brand-new role focused on maintaining and expanding our portfolio of funders. You’ll play a key part in increasing both the value and longevity of existing relationships, while proactively identifying and securing new opportunities.

If you’re passionate about driving change and want to be at the heart of our organisation’s growth, this role is for you. As our Major Gifts Lead, you’ll be instrumental in achieving vital income targets that support St Christopher’s wider mission and strategic goals.

About Us

Our vision is for every child and young person to be safe, loved and happy, to achieve their potential and have a bright future.

St Christopher's is a leading charity for children and young people, and we are proud of our history of providing fostering, children's homes, and a range of innovative services for young people leaving care across the UK and the Isle of Man.  We have a passionate commitment to our young people, placing them at the centre of everything we do.  We provide positive life experiences for young people who are unable to sustain a placement in their parental or foster home.

We are an equal-opportunity employer and are committed to developing an inclusive workforce where everyone feels they belong.  We hope to attract applications from underrepresented groups, including individuals from diverse cultures, nationalities, socioeconomic backgrounds, ages, disabilities, religions, faiths, genders, sexual orientations, childcare responsibilities, and those with gender-diverse identities.

About the Role

Make a lasting impact on young lives. Join St Christopher’s as our new Major Gifts Lead.

St Christopher’s is dedicated to transforming the lives of children and young people in care. We’re excited to offer a unique opportunity for a passionate and experienced fundraising professional to shape and grow a brand-new role within our dynamic team.

If you’re a strong relationship-builder with a background in partnerships, sales or fundraising and ready to make an impact, apply now.

As Major Gifts Lead, you will:

• Work closely with the Head of Fundraising to manage and cultivate a warm pipeline of trusts and foundations, and corporate partners, progressing relationships and identifying opportunities for support.
• Identify, research, and cultivate new funding opportunities to secure significant gifts and long-term support.
• With the Head of Fundraising, manage and grow a portfolio of high-value donors and prospects, ensuring excellent stewardship and engagement.
• Lead on the preparation of compelling funding proposals, applications, and impact reports tailored to donor interests and priorities.
• Build and maintain strong relationships with corporate partners, identifying opportunities for sponsorship, employee engagement, and strategic partnerships.
• Collaborate with colleagues across the organisation to gather stories, data, and insights that demonstrate impact and strengthen donor communications.
• Ensure that young people’s stories are respectfully shared and in line with our strengths-based approach.

This role is ideal for a strategic and relationship-driven fundraiser who thrives on building meaningful partnerships and wants to make a tangible difference. You’ll be joining a supportive, organisation where your expertise will be valued and your ideas welcomed.

Ready to take the lead and help us grow our impact?
Apply now and be part of something truly meaningful.

Applicants should have

· Proven track record of securing significant income from major donors, trusts, foundations, and/or corporate partners.

· Strong relationship management skills with the ability to engage, inspire, and steward high-value supporters.

· Excellent written and verbal communication skills, with experience in writing compelling proposals and donor reports.

What you should expect from us

· Salary £36,000.

· A friendly working environment, a fun, open and honest culture.

· 25 days holiday rising to 27 days after 3 years’ service, plus Bank Holidays, pro-rata.

• Contributory pension scheme, Enhanced Maternity and Company Sick Scheme.
• BUPA Employee Assistance Programme, offering counselling, financial advice and legal support.
• Interest-free season ticket loan, cycle to work scheme.
• Discount shopping scheme at hundreds of retailers across the UK.
• Discretionary Funded Training Programs.
• Employee Awards based on performance and length of service.
• Fantastic opportunities to develop your career within our range of services.

Recruitment Process

At St Christopher’s we are committed to the safeguarding of all children and young people in our care. During the recruitment process you will be expected to complete an online application form to ensure we capture essential information to meet legislation, best practice and vetting requirements. Applicants will ideally already be on the DBS Update Service; if this is not the case St Christopher's will carry out a DBS (police) check prior to starting.

Your online application must include a supporting statement addressing the criteria stated in the Person Specification.

For the full Job Description and Person Specification please visit our website.

For more information please visit our website.

We advise to apply as soon as possible as applications will be reviewed on a rolling basis.

St Christopher’s Fellowship has a minimum age requirement of 21 for roles working directly with children and young people in our residential and semi-independent Homes.

Please note that it is against the law to apply for work with Children/Young People if you are barred from working in Regulated Activity and if your name is added to a Children Barred List.

All shortlisted candidates invited to interview will be asked to submit a Self-Declaration and Disclosure form which will need to be returned prior to an interview being booked.

Blesma – The Limbless Veterans is the national charity and membership association for limbless serving and ex-service men and women and their dependants.

We help all wounded Servicemen and women who have lost limbs, the use of limbs or eyes, to rebuild their lives by providing well-being support and rehabilitation activities.

Blesma campaigns for our veteran’s rights and looks after individuals and their families by offering a comprehensive welfare system and financial assistance programme.  Rehabilitation, support, counselling and care are the four principal foundations of our organisation.  Together, we can help our men, women and their families face the challenges ahead with renewed confidence and self-belief.

The Activities and Event Administrator is an important role within Blesma as part of a small team that delivers a stimulating sporting and social activities programme to enhance Members rehabilitation and well-being. This is a fantastic opportunity for a personable, organised and committed individual to join an inspiring organisation and make a real difference in the lives of our beneficiaries. 

Please note, applications will be screened as of when they are received and depending on the volume of applications, we may close the position before the closing date. 

We are an inclusive employer and offer equal opportunitis to all, regardless of individual's age, disability, gender identity, marriage or civil partnershiip, race, religion or belief, sex and sexual orientation. 

If you have a disability and wish to request reasonable adjustment at any stage of the process, please get in touch with us. 

If you're unsure about your suitability, apply anyway — we’ll consider your application with care.

Location: Shaw House, 27 West Way, Oxford, OX2 0QH
Department: Fundraising
Salary: £34,000 (depending on experience)
Hours: 35
Contract Type: Permanent

We are RABI – the farmers charity.

We support farming people across England and Wales with expert, one-to-one practical, financial and emotional help, 365 days a year. From confidential advice and mental health support to direct financial assistance, our tailored services respond to the unique challenges of farming life.

At the heart of our mission is a commitment to strengthening resilience; helping farming people feel valued, supported and better equipped to navigate uncertainty and change. We’re working to close the farming wellbeing gap and build a future where farming people can thrive. Over the past 25 years alone, we’ve delivered around £¼ billion in direct financial support to the farming community. Today, our wrap-around support services are evolving to reach more people before crisis hits.

Together, we’re on a journey to help shape a future our farmers deserve.

Summary and key purpose

This new role will be primarily responsible for developing, marketing and managing our individual giving together with working across other fundraising disciplines. You will be a key member of our fundraising team, producing compelling fundraising communications, stewarding individual donors, including regular donors and gifts in memory. You will ensure that our donors receive excellent care.

Our Individual Giving programme will incorporate one-off donations, regular giving, digital fundraising, appeals and in-memory giving. You will do this, with the support of our recently appointed fundraising agency, who you will manage our relationship with week by week.

A critical element of the role will be how we market ourselves to potential new donors, taking them on an emotional engagement journey in order to solicit regular gifts.

Your expertise and skills:

To excel in this role, you will need prior experience of working in a fundraising setting, with an understanding of good stewardship practices. You should be a self-starter who thrives in a dynamic environment, working across teams and meeting multiple deadlines. Your excellent relationship management skills will enable you to effectively communicate with a diverse range of stakeholders and gather information on new projects. You must have a thorough understanding of individual giving, developing donor journeys and experience of work with agencies.

Key responsibilities:

• Day-to-day management of the regular giving programme, project managing appeals and overseeing the thanking process for individual donors.
• Create, plan, deliver and evaluate multi-channel, compliant, insight-led, supporter-centric campaigns to engage and drive action from new and existing supporters.
• Manage our newly appointed fundraising agency, and in doing so, help deliver an ambitious appeal programme and income target.
• Review and develop operational plans for individual giving (including regular giving, in memory, digital fundraising and appeals) working to achieve agreed targets.
• Communicate and document key performance indicators across individual giving appeals. Ensuring you provide commentary to accompany results reporting, drawing on insights and the wider picture to add context and make recommendations from your learnings.
• Work with the fundraising agency and RABI communications team to produce and edit appropriate collateral.
• Devise and deliver supporter communications, including stewardship activity, welcome journey content and appeal communications.
• Help ensure that we comply with legal and compliance requirements including industry best practice, GDPR/PECR regulations and the CIOF code of Fundraising Practice.
• Develop and maintain good working relationships and liaison with other members of RABI staff.
• Take part and contribute to team meetings.
• Cooperate with RABI on health and safety matters, taking reasonable care of own and other people’s health and safety within the workplace. Follow and H&S training received and alert RABI to any serious risks.
• Actively participate in the staff appraisal scheme and be committed to training and development in line with RABI’s aims and objectives.
• Liaise with volunteers, clients, contractors and other stakeholders as necessary.
• Promote the Charity’s work, assisting with demonstrations and in fundraising and awareness events as appropriate.
• Perform any other reasonable task as required by the Charity.

Person Specification:

Essential

• Marketing or direct marketing or marketing qualification.
• Experience of using direct marketing methods to recruit, retain and develop supporters (e.g. telemarketing).
• Previous direct marketing or transferrable experience. This should include project managing or assisting a project manager to plan and deliver activity and evaluate results
• Planning, delivering and managing individual giving programmes.
• Delivering donor recruitment and retention projects from initiation to completion.
• Proven track record of meeting or exceeding targets from unrestricted donations.
• Presenting confidently to a variety of audiences.
• Building relationships and maximising engagement with donors and supporters
• Able to create and tailor engaging and emotive copy for a range of different channels.
• Empathy with the goals and objectives of RABI.
• A positive and creative approach to work, with the ability to multitask.
• Strong interpersonal skills, including good telephone manner and empathy towards in-memory donors.
• Ability to record accurate data and work with a CRM system
• Self-motivated and confident in working, both independently and in teams
• Good communicator, including face-to-face, phone, in writing and via remote communications.
• Good written and numeracy skills.
• Ability to manage time effectively, prioritise workload and plan-ahead.
• Good IT skills (MS Office including Excel and Word).
• Understanding of Data Protection and fundraising regulations, compliance and best practice.
• Proficiency in using Microsoft Office

Desirable

• Knowledge of targeting, segmentation and response analysis.
• Knowledge of testing, validation and taking campaign learnings forward.
• Knowledge of print and online production processes.
• Understanding of the Gift Aid process.
• Voluntary sector experience.
• A full UK driving license.
• Experience of database use
• Experience of fundraising platforms such as Just Giving.
• This role profile is not exhaustive and is subject to review in conjunction with the post holder according to future developments at RABI.

Early applications are encouraged for this position as shortlisting and interviews will take place on a rolling basis. We reserve the right to close this advertisement early if we receive a suitable application prior to the deadline.

Benefits

Enrolment to Nest on commencement of employment and then opportunity to join RABI’s group pension scheme with Standard Life where RABI make contributions equivalent to 10% of your basic salary, provided you make a personal contribution of 5%.
Life assurance from day one.
Access to our Employee Assistance Programme.

RABI is proud to be an equal opportunity employer and aims to ensure that all employment practices secure equality of opportunity and that no prospective or current employee receives less than favourable treatment at RABI as a result of their sex, sexual orientation, age, race, religion, belief, ethnic origin, disability, marital, or for any other reason which cannot be shown to be justifiable. Our recruitment process strives to ensure that individuals are selected only based

REF-222853

We have an exciting opportunity for experienced and skilled caseworkers to join the staff of a unique social enterprise. The core function of this role is to provide comprehensive casework, advice and advocacy which assists and supports clients throughout the NHS continuing healthcare assessment, appeal and care planning process. With a long history in delivering skilled casework and training in NHS continuing healthcare, we want you to be part of a strong team committed to delivering excellence and achieving success in line with our commercial and social objectives.

You will be an excellent communicator and skilled caseworker with a minimum of 2 years’ experience working within the field of NHS continuing healthcare or a similar role with a transferrable skills. A health, social care, advocacy or legal qualification is desirable but not essential. Proven experience of the ability to understand, digest and disseminate complex information, and to prepare well-reasoned reports is essential.

The successful candidate will have excellent oral and written communication skills with an ability to engage effectively with a range of stakeholders in challenging circumstances. You will be able to establish a good rapport with clients in a professional and caring manner, upholding brand values.

In return, you can look forward to working with a highly-skilled and dynamic team and having influence over the future strategic direction of the company. We also offer a competitive salary with performance-related bonus and an excellent benefits package.

This role is primarily home-based with opportunities nationally. Ability to periodially travel long distances to attend client meetings across England from time to time is essential.

MAIN DUTIES:

1. To provide an independent and comprehensive casework, advisory and advocacy service to private and NHS-referred clients (typically health and social care service users or their representatives) in England and Wales throughout the entire NHS Continuing Healthcare assessment, appeal and care planning process from initial assessment stage through to complaints to the Ombudsman.
2. To provide specialist information and advice to our clients tailored to their specific situation and needs regarding the interpretation of a primary health need from a thorough understanding of relevant criteria, assessment frameworks and legal tests which are based upon case-law. 
3. Provide advocacy and active case support remotely and in person to clients in England and Wales, and their representatives throughout the appeal and complaint processes, and occassionally assessments. This will include periodic travel to assessments and appeal meetings across England and Wales (including overnight stays where necessary), as well as attending virtual meetings via videoconference.Please note: most meetings are now completed virtually via videoconference, however a small number of in-person meetings are still taking place. Applicants will need to be comfortable working from home for long periods as well as with periodic long-distance travel.
4. To keep informed of issues, policies, guidance and legislation affecting clients ensuring that the information provided is relevant, current, complete and accurate.
5. To analytically examine all relevant health and social care records and assessments, and to prepare detailed advisory letters and appeal statements based upon a sound understanding of the facts, and referencing evidence compiled from such records.
6. To assist clients in the preparation of submissions which will be presented on their behalf to relevant Integrated Care Boards and NHS England review and/or appeal panels.
7. To respond to new referrals by making prompt initial contact with the client within the timescales specified by company policies. To keep clients informed of progress at regular intervals.
8. Work closely and efficiently with health professionals from relevant Continuing Healthcare (CHC) teams with the aim of resolving client issues at the earliest possible opportunity so as to provide an efficient and cost-effective service, and to minimise stress for the client.
9. To develop and maintain working relationships with health and social care colleagues within the field of Continuing Healthcare in order to influence best practice.
10. To work with partner organisations and stakeholders to share knowledge, make appropriate referrals, maintain consistency and draw upon each other’s expertise, always striving to improve the quality of both services and provide a better customer experience.
11. To keep relevant and sufficiently detailed case records at each stage and as the case progresses; ensuring that all client information is kept up to date in line with Beacon’s systems and procedures, including data protection (GDPR) policies.  This applies to case files, database entries, authority forms, client correspondence, use of the project management system, filing and archiving.
12. To minimise business costs and maximise income for the company by meeting chargeable time targets, working efficiently, charging clients appropriately and in a timely manner.
13. To uphold the principles of paralegal casework as specified by the Institute of Paralegals, providing a good standard of client care by working with skill and competence thereby ensuring clients are able to place their trust in you.
14. To uphold organisational values, promoting Beacon’s social goals through each area of your work.
15. To manage your own caseload and work independently within the boundaries of Beacon policies and procedures.
16. To undergo a minimum of 12 hours of professional development each year.  To foster an atmosphere of continuous learning and development.
17. Attend line management, supervision and team meetings as appropriate, and to play a full part in the development and success of Beacon.

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your developing role and the overall objectives of the companies.

This post may be subject to a satisfactory Disclosure and Baring Service check or equivalent.

STAFF BENEFITS: Pension Scheme, Generous Annual Leave Entitlement, Death in Service Benefit 4x salary, Flexible Working, Health & Dental Care Plan, Professional Development Plan, Employee Rewards Scheme (Perkbox) and Performance-Related Bonus.

What is NHS Continuing Healthcare?

NHS Continuing Healthcare (CHC) is the name given to a package of care that some people need to receive due to disability, accident or illness. People who are eligible for CHC have the full cost of their care and residential accommodation funded by the NHS. This relieves families of sometimes astronomical care bills.

The criteria for determining who is eligible for CHC are highly complex and can be very difficult for the public to understand, and for professionals to apply consistently. The assessment process is lengthy and detailed. Likewise, the appeal process can be very daunting and perplexing.

About our organisation

Beacon was established in May 2014 for the purpose of providing independent and high-quality support to individuals and their families in England who need help navigating the NHS Continuing Healthcare process.

Beacon is a registered social enterprise and a proud member of Social Enterprise UK. We operate with a core set of ethical social objectives and values through which all of our work is delivered.

Social enterprises are businesses. Like any other business, they seek to make a profit and succeed commercially. But how they operate, who they employ, how they use their profits and where they work transforms lives and communities across the UK. At Beacon, we donate any surpluses to supporting charitable objectives that are in line with our aims.

Through expert advocacy, advice and training, Beacon enables people to be heard and to enact real and positive change in their lives. We help people to understand their rights and the realistic options available to them, equipping some of those most vulnerable in society with the knowledge and practical support to make meaningful and transformative decisions.

Our Values

At Beacon, we employ people who want to do things differently to other organisations working in this field. Five values sum up our culture and how we treat our clients and our staff:

1. Ethical

Commitment to our clients

We operate with honesty and integrity. We are transparent about our funding set-up and our fees, which we keep as low as we sensibly can. We never ‘hard sell’ our services, we keep you informed at every step, and we always give our honest opinion of your chances of success. As a social enterprise, we donate any profits to charity.

Commitment to our team

We operate with honesty and integrity, and always work hard to get the best results for our clients and the business. We work to high standards, and trust our people to respectfully speak out if we fall short.

1. Expert

Commitment to our clients

We pride ourselves on being recognised as leading independent experts in NHS Continuing Healthcare (CHC). We apply our knowledge and experience to help every case and caller. We also strive to improve CHC for everyone, by training health and social care professionals.

Commitment to our team

We are the leading experts in our field. We encourage and value innovation and evolution in what we do, and how we do it. We are united in developing the business and its services.

1. Personal

Commitment to our clients

By listening carefully to you and the people who really know about your care needs, we can provide excellent advice and powerful advocacy tailored to your unique situation.

Commitment to our team

We get results by getting to know our clients. We do the same with our people, offering flexible working options to suit your circumstances, and taking time out to have fun as a team.

1. Compassionate

Commitment to our clients

We are mindful of the immense stress that our callers and clients can be under, at what is often a really tough time. We do our best to lift some of that burden by providing a quality service that you can trust, and by being compassionate and courteous at all times.

Commitment to our team

The nature of the work can be stressful and emotionally draining. We take care and time to look out for each other, and encourage healthy work habits.

1. Rewarding

Commitment to our team

We take the time to celebrate success and are inspired by one another’s achievements. We provide a generous and varied suite of benefits that can be enjoyed by our people and their families.