Information governance manager jobs

The Advice and Representation team plays a vital role in championing student voices and ensuring they receive the support they need throughout their university experience. The team provides independent academic and welfare advice, supports democratic processes, and facilitates student representation across the institution. By working closely with elected officers, Student Voice Leaders, and key stakeholders, the team ensures students are empowered to influence policies, shape their education, and access essential guidance when facing challenges. The team also works to create inclusive representation structures that represent the diverse needs of all student communities.

Role

The role ensures students receive high-quality, independent support and have a strong voice in shaping their university experience. The role oversees both the advice service and student representation structures, managing a team that delivers casework support, representation initiatives, and democratic engagement. This includes supporting elected officers, overseeing student feedback mechanisms, running democratic processes, and ensuring effective student advocacy within the university.

Main Responsibilities

· Ensure that all the teams’ activities are aligned, preventing overlaps and ensuring a cohesive approach to the Union's goals. This includes integrating officer priorities, team-specific projects, and broader Union objectives into a single, unified plan.

· Ensure the delivery of independent, student-centered advice services on academic and welfare issues, ensuring compliance with relevant policies and confidentiality standards. This includes the post holder providing advice and advocacy services.

· Track and analyse advice and representation trends, feeding insights to inform wider SU and University strategies.

· Deliver proactive academic advice, including running proactive advice stalls and supporting student leaders to deliver peer support.

· Oversee the delivery of wellbeing initiatives across a range of issues, including mental health, food poverty, period poverty, and drugs/alcohol, in collaboration with relevant departments as appropriate.

· Maintain and develop the BSU Essentials food bank, ensuring a smooth operation, food safety monitoring, collecting data on usage, encouraging donations, and providing additional support information to students.

· Support the design and run the implementation of the Student Voice Leaders (SVL) programme, ensuring they have appropriate training, support and guidance.

· Attend School Education and Student Experience Committees to support Student Voice Leaders in their duties.

· Develop and implement representation structures for Postgraduate Taught (PGT) and Postgraduate Research (PGR) students, ensuring their concerns and needs are appropriately represented at all levels of the Union.

· Coordinate student voice initiatives for key student groups with unique challenges, ensuring their voices are included and represented in key decision-making processes. This may include commuting students, matures students, students with disabilities.

· Support elected officers by providing relevant student feedback, training, and guidance to help them represent students effectively within the University and beyond.

· Support the Communities Officer and Representation Projects Coordinator in ensuring termly forums for student groups, ensuring representation and inclusion for those groups needing most support.

· Contribute to the development of the SU’s Big Plan, overseeing the delivery of relevant projects and ensuring the team plays an active role in its implementation.

· Ensure effective and inclusive student engagement with advice services and representation, focusing on underrepresented and diverse student communities.

Communication

· Regular detailed communication e.g. explaining complex information, handling highly confidential data

· Establish and maintain strong partnerships with relevant University departments and external partners. 

Decision Making

· Decision maker for department.

Budget Management

· Responsible for departmental income and expenditure.

Staff Management

· Responsible for the recruitment, induction and ongoing training of all team members, in close liaison with the HR Department. 

· Carry out team member’s formal and informal performance reviews. 

· Ensure any HR issues relating to staff members are dealt with promptly and reported to the HR department, seeking guidance when appropriate. 

· Be an active member of the Management team and provide constructive input into activities which fall outside of the remit of the role. 

· Be a leader and positive role model to staff and students. 

· Act as a representative for BSU within the University community.

General Duties

· Conduct yourself in a manner which adheres to the values of BSU at all times, displaying high standards of professionalism and service.

· Adhere to all BSU policies and procedures.

· Fully participate in your induction, personal and team development opportunities.

· Assist in key events and activities throughout the year e.g. open days, Freshers’ and Elections as required, some of which might fall outside of usual working hours.

· Undertake any other duties as may reasonably be expected given the qualifications and experience required for the role.

The Baobab Centre works as a non-residential therapeutic community with young asylum seekers and refugees and we are looking for an exceptional candidate with at least two years' experience of working in a busy office environment.

As a member of our non-residential therapeutic community you will participate in the development of meaningful relationships and social learning, constructing a holistic therapeutic environment where all relationships with all members of the community matter.

You will have experience managing a small team, including line management duties. You will be a key part of our multi-professional team and will be responsible for the administrative management of clinical files and supporting the clinical team. You will have excellent organisational and communication skills and be willing to participate in the life of the Baobab Community.

Senior Fundraising Campaigns Project Manager

12 month fixed term contract to cover maternity

£52,837 - £58,081 pa

City of London E1 8QS and we are a hybrid working organisation

Please note this is a hybrid role based on the successful candidate working at least two days a week in our London office. Remote contracts would not be considered for this role.

Purpose of Role

As Senior Fundraising Campaigns Project Manager you will take a key role in the planning and delivery of Comic Relief’s fundraising campaigns, developing project management best practices, managing project managers, and ensure the overarching planning, management and coordination of projects. The majority of projects will be related to fundraising activity but on occasion could also include other projects for our funding team, partnerships team and production team. The role will work with cross-disciplinary teams to ensure planning processes, project governance and reporting is developed and embedded into all fundraising activity, primarily as it relates to Comic Relief’s fundraising campaigns. 

Key responsibilities:

· Work with the Head of Campaign Strategy and Planning to track a portfolio of projects, taking on the project management responsibility for select projects, primarily Comic Relief’s fundraising campaigns (managing multiple projects at a time) 

· Develop project management best practice, evolving methods as needs arise. Ensure practices are followed across the project management team 

· Manage projects across a full project lifecycle, including project briefing, scoping, set up, governance, planning, task management, communication, coordination and tracking and reporting 

· Lead key strategic projects, including for large fundraising campaigns 

· Work with fundraising strategists to brief delivery team members and manage the delivery of fundraising activity that is executed by delivery team members spanning fundraising, PR, content production, finance, technology and data 

· Develop and embed activity tracking plans and documentation for stakeholders to enable you to efficiently manage and integrate their activity into wider programme, keeping senior stakeholders informed and engaged 

· Work with teams to ensure dependencies and risk are actively managed, acting as an arbiter and supporting the resolution of issues.  Identify and manage dependencies and risk of varying complexity across the full programme taking corrective action or highlighting issues for escalation as required 

· Use tracking and reporting tools and briefings/huddles that ensure that the progress of all project activity is communicated, changing the nature of these as projects develop 

· To work with key stakeholders across the organisation, particularly in the Project Management Office, to ensure consistency and alignment during the execution of the organisation’s projects 

· Represent project management best practice and identify and facilitate learning opportunities that create efficient and smart ways of working 

· Provide line management of a Fundraising Campaigns Project Manager, providing support, development and challenge, and ensuring cross-project learnings are shared and implemented effectively 

Person specification

Essential criteria

· Significant project management experience, and the ability to manage a range of diverse projects for different parts of the organisation 

· A deep understanding of project management methodologies and experience of working with different approaches to project management

· Experience of monitoring and evaluation of programme performance, including objective setting, developing toolkits, reporting and driving the learning process with stakeholders to achieve ongoing effectiveness 

· A sound understanding of project budget development and analysis 

· Ability to understand risks, issues and dependencies of a programme and synthesise this information to provide accurate and timely advice to drive decision making 

· Effective relationship builder with strong stakeholder management and communication skills, and the ability to adapt to different styles and ways of working 

· Effective communicator, with the ability to efficiently distil information, adapting it for different audiences as required

Desirable criteria 

· A sound knowledge of fundraising activities 

· Experience with digital content activity 

· Accredited Project Management qualification preferrable but not essential   

Perks and benefits:

· Flexible working hours

· Work from home option

· Life Insurance

· Wellness programs

· Employee Assistance Programme

· Enhanced maternity and paternity leave

· Paid emergency leave

· Sabbatical Opportunities

· Professional development

· Mentoring/coaching

· Paid volunteer days

· Payroll giving

· Salary sacrifice

· Team social events

· Extracurricular clubs

· Cycle to work scheme

· Free fruit

To apply please visit our website via the link and apply online.

Closing: 11:55pm, 5th Aug 2025 BST

Comic Relief reserves the right to close the role early if a large number of applications are received.

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Comic Relief we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Why work at Comic Relief

There are lots of good reasons to join us at Comic Relief. You can read more about our employee benefits, such as our commitment to flexible and hybrid working. We ask staff to come to the office twice a week, normally on agreed team days, so that we can do all those things that are difficult to do online. Our office is based in Whitechapel, London,

There are lots of opportunities to develop your skills and experience at Comic Relief, including opportunities to become a Mental Health First Aider or to participate in our Employee Network Groups that focus on making Comic Relief a more inclusive place to work.

Disability Confident Employer

As part of the Disability Confident scheme, we take positive action by providing first-round interviews to candidates who have a registered disability, provided they meet the minimum criteria for the role, as demonstrated on their CV and application questions.

This is an exciting time to join Liverpool Zoe’s Place and the Finance Manager is a new post for the organisation. The Baby Hospice transferred to the new charity on May 1st 2025 with great potential for commissioning, and with a healthy financial platform due to the generosity of businesses and the public in Liverpool. This is a new start for Liverpool Zoe’s Place and our plans for a brand new state of the art hospice are agreed and we will move into the new hospice by June 2026, with all the required funding in place.

This post is to manage and co-ordinate the smooth running of the finance department ensuring all processes and procedures are streamlined, efficient and produced in a timely manner. This will involve the management of daily financial matters and overseeing the production of the monthly management accounts for both the hospice and its commercial companies. The role will also involve ensuring good financial governance within the department and across the organisation ensuring charity compliance with financial regulations, and management of commissioning arrangements.

THE ANGLICAN COMMUNION OFFICE (ACO) IS RECRUITING FOR AN OPERATIONS OFFICER

 The successful candidate will work closely with our Admin and Logistics Director, across a wide range of tasks and projects including;

· providing administrative support for meetings of the Instruments of Communion and other Inter-Anglican bodies

· supporting travel and logistics arrangements, acting as lead contact with the ACO’s travel agents 

· providing support to the IT Project Manager & Technical Consultant assisting staff with IT queries 

· providing support to the Facilities Manager, assisting with guesthouse bookings, procurement and health and safety requirements 

The Operations Officer will support a diverse portfolio of projects, you’ll also liaise with different departments at the ACO, Anglican commissions, networks and partners around the world.

The Anglican Communion Office (ACO) is the official Secretariat of the Anglican Communion, a worldwide network of Anglican churches, in over 165 countries. The ACO exists to serve the life of the Anglican Communion through several key priorities. The ACO delivers global Anglican meetings including the Lambeth Conference, the Anglican Consultative Council and the Primates Meeting. It convenes a number of inter-Anglican and ecumenical dialogues. It engages Anglicans in global conversations and supports Anglican advocacy, locally and globally. The ACO also has a permanent representative at the United Nations.

We are recruiting for a new Operations Manager to take on a broader and more strategic version of an existing role, with overall responsibility for the operational delivery of our services across three office locations.

The successful candidate will oversee HR, facilities management, IT, and our volunteer programme. You will lead a small but dedicated administrative team and work closely with colleagues at all levels as part of our Senior Management Team (SMT).

We are seeking a practical, solutions-focused and detail-oriented individual who thrives in a fast-paced environment and enjoys improving systems, processes and ways of working— especially within a charity context and with limited resources. You will be confident working with a wide range of internal and external stakeholders, including major City law firms who support our pro bono work.

To apply, please share your up-to-date CV together with a cover letter of no more than two pages of A4, setting out how you meet the person specification and why you would like to work with South West London Law Centres.

Please note that applications without a cover letter will not be considered.

The closing date for the post is 29 July 2025 by cob 5 pm with interviews soon after. If you would like to have a brief informal chat to discuss the role, please contact us.

We have an exciting opportunity for a dynamic, solution focused finance professional to join our central team as Finance Administrator. Used to taking day to day transaction processing in your stride, you’ll use your experience to be part of ensuring that we have the business information needed for decision making across the charity.

Starlight is a small team with a lot to deliver so a can-do attitude is critical; we all roll our sleeves up and do what’s needed to make things happen for our children, families and healthcare professionals. You’ll have a real desire for effective working, enjoy finding ways to improve the efficiency of our financial systems and processes and be experienced in working across an organisation to be a true partner to our passionate, supportive and dedicated Starlight team.

Reporting to the Finance Manager, you’ll be part of our small but highly effective Finance team. Underpinning the delivery of services to our children, families and health professionals and the fundraising which makes that possible, the team is dedicated to great governance - both decision making and compliance – bringing business thinking to all that we do, strong financial management and much more. Evidence-based decision-making is at the heart of all we do which requires reliable and timely information; our finance team is responsible for ensuring we always have the strong and relevant financial information as we work to deliver our realistically ambitious three-year plan.

As our Finance Administrator, you’ll have the chance to have a real impact on the charity’s ability to raise funds and deliver services. This role will enable the finance team to evolve in response to the changing needs of the organisation and to help lead on the delivery of our strategic aims. As Finance Administrator you’ll take care of the transactional work, be committed to collaborating across the organisation, and be a key part of shaping the work of the finance team.

Agency Framework Manager (Marketing and Communications)
Reference: JUL20254891
Location: Flexible in England
Contract: Permanent
Hours: Full-Time, 37.5 hours per week
Salary: £39,205.00 - £41,856.00 Per Annum
Benefits: Pension Scheme, Life Assurance Scheme, 26 days' Annual Leave

At the RSPB our mission is a big one and we have an ambitious strategy to tackle the nature and climate crisis. We cannot deliver the impact we need with our internal resources alone and require smart, effective use of trusted suppliers to deliver our communications, marketing, fundraising and campaigning activities. As the Agency Framework Manager, you will be responsible for designing, implementing and managing our first procurement framework for agencies, consultants and freelancers, with a remit to maximise value for money, minimise internal transaction costs and deliver maximum impact for the RSPB.

Reporting into the Head of Planning & Delivery, you will also have a dotted line into one of our Senior Programme Managers. You will collaborate with Procurement colleagues, as well as key stakeholders across our HQ and Country teams, to initially focus on the setting up and establishment of the Agency Framework.

You will then transition into the management and implementation of the Framework, acting as support and consultant to the organisation to ensure our ways of working with external partners are appropriate and robust.

This is an important role which needs to embed itself across the organisation and be recognised as the main contact for all marketing and communications agency use. We’re looking for someone who is skilled at navigating internal cultures, comfortable making decisions and having sometimes difficult conversations with both internal and external parties, and able to communicate effectively at all levels.

Key activities will include:

• Design, implement and manage an agency framework for all comms, marketing, fundraising, and campaigning agency spend in line with central procurement processes and policies.
• Work collaboratively with the Procurement team on the tendering process for the creation of the agency framework, working with subject matter experts to ensure we have the right suppliers to meet the needs of the organisation.
• Develop user friendly templates and documentation to make the process of engaging an agency as clear and simple as possible.
• Provide support and guidance for internal teams with the creation of effective briefs, making sure the information we’re providing to agencies is appropriate.
• Provide support and guidance for internal teams during the ‘call off’ process for individual pieces of work, helping to navigate conversations and identify solutions/next steps.
• Provide ongoing supplier management, conducting regular reviews with suppliers and internal teams. Putting in place relevant recommendations to ensure all parties are getting maximum benefit.
• Act as the main point of escalation for agencies and internal key stakeholders, working quickly to resolve any issues and find solutions. 
• Have oversight of agency spend across the organisation. Ensure agreed spend has gone through the appropriate prioritisation frameworks, that budgets are appropriate and that we are getting best value for money.
• Provide reports and analysis to senior leaders on the efficacy of our external agency relationships and contribution towards strategy.

Essential skills, knowledge and experience:

• Demonstrable understanding and experience of supplier management and procurement best practice.
• Demonstrable experience of working with third parties to deliver impactful and cost-effective communications, marketing and campaigning activity.
• Understanding of content, design and creative delivery processes and skill sets.
• Understanding of multiple disciplines within a large charity or complex organisation, for example Brand, Fundraising, Campaigning etc
• Excellent interpersonal skills - building strong relationships with internal and external stakeholders.
• Ability to negotiate and influence to secure positive outcomes for the RSPB. Confident in being able to challenge where necessary and ensure we are getting best value for money.
• Strong written and verbal communication to be able to communicate requirements, expectations and changes in an efficient and effective manner.
• Cost and budget management.

Desirable skills, knowledge and experience:

• An understanding of Project Management frameworks and processes

Closing date: 23:59, Friday, 22nd August 2025
We are looking to conduct interviews for this position from 8th September 2025.

Interested?

If you would like to find out more, please click the apply button. You will be directed to our recruitment partner's website to complete your application for this position.

We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.

As part of this application process you will be asked to provide a copy of your CV and complete an application form including evidence on how you meet the skills, knowledge, and experience listed above. Contact us to discuss any additional support you may need to complete your application.

No agencies please.

How to Apply

Please submit your CV and a cover letter outlining your reason for applying and how your past work experiences make you suitability for the role. Please find more information on our website 

· Deadline: Sunday 27th July

Please note we reserve the right to close this vacancy at any time if we receive a high volume of applications or if a suitable candidate is found, therefore we suggest submitting your application as soon as you can.

This post is:

• subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for a disclosure to be made to the Disclosure and barring Service for details of any previous criminal convictions.
• Candidates must be eligible to live and work in the UK

The Angelou Centre is aware that those of the global majority are less likely to apply for jobs unless they meet every single qualification and requirement. So, if you are excited by the role, but your past experience doesn’t quite match every requirement we encourage you to apply anyway. You may be just the person we are looking for.

Role Overview

Contract: Full-time permanent 

Salary: £34,944 to £43,134 (per hour £19.20 to £23.70)

Depending on experience and qualifications

Hours & Days 35 hours a week

Monday to Fridays 9am to 5pm            

Additional benefits                      25 days paid holiday,

employer’s pension contribution of 6%,

enhanced maternity leave

 Location: Newcastle upon Tyne/Hybrid

As Finance Manager for The Angelou Centre you will have a key leadership position. You will be responsible for the strategic and operational oversight of our finances, ensuring compliance with all statutory requirements while ensuring our services are sustainable through sound financial planning. You will work closely with the Executive Director and Trustee Board to provide accurate insights and projections that support long-term growth and resilience.

You will play a pivotal role in reviewing and establishing a robust finance and administrative system and procedures, managing risks and ensuring our charity finances can support delivery of our mission. You will also contribute to the development of funding applications, tenders, and financial strategies. You will play a key role in supporting funding applications, demonstrating impact through financial reporting, and building processes that enable future growth.

Our ideal candidate is someone who;

• Is an experienced charity finance professional with strong technical knowledge
• Has at least 5 years of experience in a leadership and management role or similar position
• Is confident working with VAT (including partial exemption) and income from trading
• Is strategic, reliable and keen to contribute to the long-term financial sustainability of a values-led organisation
• Is confident and pro-active in supporting The Angelou Centre’s mission and vision

Key Responsibilities

Financial Oversight

• Lead all aspects of day-to-day financial operations
• Prepare accurate monthly and quarterly management accounts to be presented to the Trustees and Executive Director
• Develop and maintain budgets for the whole organisation and departments
• Monitor and report on VAT liability, ensuring accurate submissions and VAT reclaim where appropriate
• Maintain oversight of payroll and pensions in collaboration with external providers
• Manage the weekly payment run, process invoices, and maintain accurate creditor and PO records
• Deliver informal training or guidance to non-finance staff on PO systems, coding, and budget monitoring
• Track income and expenditure from trading activities
• Provide guidance on appropriate financial structures for future potential trading subsidiaries or CICs

Strategic Planning & Compliance

• Lead financial forecasting and modelling for future sustainability
• Work closely with the Executive Director on strategic financial planning
• Ensure compliance with Charity Commission, Companies House, and HMRC
• Maintain and update financial policies and internal controls to manage risk

Grant Fund Management

• Monitor and report on restricted/unrestricted funds
• Produce accurate financial reports for funders and external stakeholders
• Support funding bids and tenders with accurate financial projections
• Track grant expenditure against budgets, flagging overspend/underspend and supporting compliance with funder requirements

Governance & Audit

• Liaise with auditors for year-end accounts and ensure timely audit preparation
• Support Trustees and Finance Sub-Committee with relevant and timely financial reporting
• Assist in presenting financial information to the Board in an accessible and informative manner

In order to deliver services effectively, a degree of flexibility is required and the post holder may be required to perform work not specifically referred to above. Such duties however, will fall within the scope of the job at the appropriate grade. This job description will be subjected to review with the post holder, to ensure that it accurately reflects the duties and range of the post. The aim is to improve the quality of service for black and racialized women and all matters relating to their wellbeing.

Person Specification

Experience & Knowledge

• Significant experience in a senior finance role within the charity sector
• Strong knowledge of charity financial compliance, SORP, and statutory reporting
• Experience of fund management, VAT returns, and management accounts
• Skilled in financial planning, reporting, and budgeting
• Proficiency in QuickBooks or similar accounting software
• Advanced Excel and analytical skills
• Experience preparing for audits and liaising with external auditors
• Experience managing a full finance function including payroll, management accounts, and funder reporting

Qualifications

• Minimum: AAT Level 4 or equivalent experience
• Desirable: Part-qualified or qualified accountant (ACCA, CIMA, ICAEW, CIPFA)

Skills & Abilities

• Excellent attention to detail
• Ability to translate complex financial information to non-financial audiences
• Strong organisational and planning skills
• Ability to work independently and proactively

Values & Approach

• Commitment to anti-racist, trauma-informed, and feminist practice.
• Empathy, kindness, and cultural competence, with a commitment to supporting Black and racially minoritised women
• Has a ‘can do’ positive approach with a curious open to learning approach
• Able to priorities workload and work independently using your own initiative
• Has a commitment to shared responsibility in a team context approach
• Willingness to undertake training and show a commitment to continuous personal development, reflecting on own practice with a willingness to make changes if needed

Desirable

• Experience supporting income-generating/trading arms within a charity
• Knowledge of becoming VAT registered and how it applies to charities
• Experience producing financial reports for grant monitoring or tenders
• Experience training others on finance processes or systems

Job Purpose

This role sits within our crisis alternative service, Safe Space, which is a core and out of hours service providing a safe and welcoming space for people who are feeling distressed and experiencing crisis. Our aim of the service is to keep individuals well in the community and prevent readmission into hospital. The service operates 365 days a year from 14:00-22:00pm across all of our boroughs.

Staff within the service will provide person-centred, practical and emotional support, face to face or via telephone or virtual on a one-to-one basis to individuals experiencing mental health crisis or preventing crisis.

The objectives of the service include:

• To improve the mental wellbeing of people experiencing mental health and social crisis in HFEH.
• To proactively work with keeping people well in the community to reduce re-admitters into hospitals by working with WL NHS teams (e.g. discharge, LPS, CATT, MINT and SPA)
• To provide a true alternative to A&E via a non-clinical drop-in service to support clients
• To provide support to clients accessing the service- for instance: signposting, de-escalation and crisis recovery planning.
• To contribute to an improvement in individual mental wellbeing.
• To remain a source of independent support for all clients.
• To treat service users with respect, dignity and personalised support
• To raise awareness of mental health services available with the goal to improve long term mental health and reduce social isolation
• To increase self-management skills of those accessing the service
• To reduce the use of police, ambulance and statutory mental health services whilst experiencing crisis via a drop-in service.
• To reduce the use of statutory crisis services by people experiencing mental ill health without positive outcomes for the individual

The Role

The role of the team manager will be to support the rest of the team in delivering interventions on a one-to-one. The role will also involve triaging and assessing all clients accessing the service, signposting and delivering collaborative self-management plans with clients to improve mental wellbeing. The role will also include line management and supervision of senior support workers and support workers within the service. Team managers are responsible for management of their site; including report writing, audits and being the named manager for the site and allocated borough following the borough-based approach. This role directly supports the service managers in keeping to a high standard service. The role will include implementing a smooth running of the service including facilitating debriefing and providing senior support onsite. The role of the team manager is non-clinical.

Key Responsibilities

• Providing a person centred and recovery orientated approach in all aspects of the roles and responsibilities.

• Guiding the team, responding to referrals and planning each shift in terms of staffing, activities and case allocation

• Understanding of risk and risk management

• Understanding safeguarding adults and children processes and legal requirements

• To work autonomously in a fast-paced environment and under pressure

• Oversee re-admitters and clients being discharged on a weekly basis

• Good time keeping skills - Essential

• Responsible lead for allocated site, attend and lead discussions with MDT teams

• Responsible for keeping allocated site to a high standard and reporting any health and safety concerns

• To facilitate weekly team meetings with minutes and feedback any internal and external changes

• This role will be considered a key worker role

• Understanding of safety planning and de-escalation

• Experience of working with challenging behaviour

• Keep minutes of all meetings attended and feedback to the wider team

• Working collaboratively with clients to understand their needs and developing flexible and realistic crisis support packages/person centred plans

• Promoting people’ rights and responsibilities

• Considering each person as an individual

• Listening to clients and encouraging positive steps towards self-management of crisis and recovery

• To attend all mandatory training including safeguarding and GDPR.

• Providing advice, information, practical and emotional support to clients

• Proactively recognising the indicators of deteriorating mental health and facilitate appropriate action, whilst liaising with relevant agencies e.g. CATT, Emergency Duty Teams, CMHTS, etc

• Engaging with clients to show empathy, inspire hope and promote recovery

• Establishing supportive, empowering and respectful relationships with clients and carers/ family

• Maintaining accurate records, detailing interventions

• Ensuring that outcomes, outputs and impact are recorded

• Understanding CQC standards and NICE guidelines around mental health

• Providing administrative support to the team

• Overseeing and provide shadowing to new staff members and volunteers

• Attend reflective practice, peer supervision and line management supervision

• Create and maintain good working relationships with partner agencies

• Actively participate in training and development

• Provide guidance to support workers and volunteers

• To work with service managers and assist with reporting and monitoring

Person Specification

• Minimum of 1 year working in mental health services and with clients experiencing mental health distress and crisis

• Experience of line management within a mental health setting

• Experience of de-escalation

• Experience of managing challenging behaviour and dealing with clients with complex needs

• Evidence of continual professional development

• Understanding of the Recovery Model in mental health

• Understanding of the principles of trauma informed care

• Understanding of suicide prevention and safety planning

• Experience of managing safeguarding risks and understanding legal requirements for safeguarding adults and children

• Understanding of how to report and mitigate risks

• Understanding of the relationship between mental health and social issues and how these issues may impact on physical, mental and emotional wellbeing

• Understanding of relevant legislation and policies

• Understanding safeguarding adults and children processes and legal requirements

• Awareness of issues in mental health service provision

• A good understanding of mental health conditions

• Experience of working with vulnerable individuals

• Creative and flexible approach to working with individuals

• Ability to deal with stressful and difficult situations in a calm manner and de-escalate challenging situations

• Ability to prioritise and manage workload

• Ability to involve clients and carers in all aspects of work

• Empathy and non-judgemental approach

• Good communication skills

• Capacity to work within an agreed shift pattern

• Experience of delivering information and advice (housing, benefits, debt etc)

• Experience of non-clinical, therapeutic interventions like psychoeducation

• Good IT skills including Word, Outlook, Excel and PowerPoint, with proven ability to input and extract information and produce reports

• Understanding of different databases such as Views, Salesforce and NHS

• Car driver with sole ownership of a vehicle and ability to travel to multiple locations (e.g. NHS sites and community sites) would be essential.

• Ability to work out of hours and on weekends at multiple locations including NHS sites and community sites

Are you passionate about people and want to work in a growing team in a Charity that makes a difference every day to people’s lives and the environment? Then joining the Groundwork North Wales Group could be just what you have been looking for.

We are looking for an HR Manager with excellent organisational and communication skills alongside a strong understanding of employment legislation and its application in the workplace.  If this sounds like you then we look forward to discussing your application!

Reporting to the Head of HR & Governance, the HR Manager will take responsibility for the operational delivery of the Groundwork North Wales Group’s HR activities and initiatives. With a strong knowledge of all aspects of HR, the postholder will provide proactive, practical support on day-to-day operations across the Group.

Please view the recruitment pack and visit the Groundwork North Wales website for more details.

Closing Date: Wednesday 6th August 2025 @ 5pm

Interviews: Thursday 14th or Friday 15th August 2025

Why work for us?

This role is dynamic and challenging, offering a chance to leverage your technical expertise in a way that makes a real difference. You'll be at the forefront of our IT ServiceDesk, ensuring seamless and efficient use of O365 across the organization.

It’s an excellent move for your career development. You’ll have the opportunity to work with a diverse team, solve complex problems, and contribute to impactful projects. The role is crucial for our mission, as your work will directly support our efforts to tackle global poverty and social injustice. Your contributions will help ensure that our systems are robust, our staff empowered, and our operations running smoothly.

If you’re passionate about technology and looking to take your career to the next level while making a meaningful impact, this is the role for you!

At CARE International UK we affirm the dignity, potential and contribution of participants, donors, partners and staff. Our actions are consistent with our mission. We are honest and transparent in what we do and say and accept responsibility for our collective and individual actions. We work together effectively to serve the larger community. We constantly challenge ourselves to the highest levels of learning and performance to achieve greater impact.

About you

The candidate should possess a strong technical background with extensive hands-on experience in managing and supporting Office 365 environments. They should be proficient in troubleshooting and resolving issues related to Office 365 applications, including Exchange, SharePoint, Active Directory, Teams and the use of an IT Ticketing System. Additionally, familiarity with hardware support and the ability to manage and maintain Windows operating systems is crucial.

We are also looking for someone with excellent communication skills, both written and verbal, as they will need to interact with various stakeholders and provide clear, concise support. A proactive approach to problem-solving and the ability to work independently and as part of a team are also essential qualities for this role.

By focusing on these key attributes, we can ensure that we find the right individual who will thrive in this position and contribute positively to our team.

About the role

The role will work with the business, senior management, peers and vendors to support O365 applications, knowledge management using the SharePoint platform and general support in the full range of IT computer problems and queries, install and configure computer systems, diagnose hardware/software faults and solve technical application problems, either in person or via remote connections.

It is therefore essential that applicant is aware this role requires wide range of O365, systems and network skill set to deliver a first-class support service and ensure IT Support runs within agreed SLA’s.

The main areas of responsibility will be:

· O365 Apps

· SharePoint and Teams administration and support

· Azure and Active Directory maintenance

· Service Desk and General IT support

· Cyber awareness and action

· Documentation and Governance

· Automated deployment of software applications, security patch management and end-point         

         configuration.

· Business system implementations

About CARE

CARE International is one of the world’s leading humanitarian and development charities. We fight poverty and injustice in the world’s most vulnerable places.  We save lives in disasters and conflicts. We stand with women, girls and their communities to achieve lasting change for a better future.

Safeguarding

CARE International UK has a zero-tolerance approach to any abuse to, sexual harassment of or exploitation of, a vulnerable adult or child by any of our staff, representatives or partners. CARE International UK expects all staff to share this commitment through our Safeguarding Policy (link here) and our Code of Conduct (link here). They are responsible for ensuring they understand and work within the remit of these policies throughout their time at CARE International UK.

Safeguarding our beneficiaries is our top priority in everything we do, including recruitment. All offers of employment at CARE International UK are subject to:

- satisfactory references. CARE International UK participates in the Inter Agency Misconduct Disclosure Scheme (link here).In line with this Scheme, we will request information from successful applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. 

- appropriate criminal record checks (including a Bridger check, link here). 

By submitting an application, the applicant confirms his/her understanding of these recruitment procedures.

Equality and Diversity

We are committed to Equality and value Diversity.

We are a Disability Confident Employer and particularly welcome applications from disabled people. We guarantee interviews to disabled applicants who meet the essential criteria for the role (see person specification). If you require the candidate brief or need to submit your application in an alternative format, because of a disability, please do get in touch by sending an email to our HR team. We also encourage people from Black, Asian or Minority Ethnic (BAME) backgrounds or LGBT+ to apply for roles at CARE International UK.

Please note that in compliance with the Immigration, Asylum and Nationality Act 2006, all job offers at Care International UK are conditional on eligibility to work in the UK

Closing date: 22/08/2025

Interview date: 01/09/2025

We are seeking a faith filled, people focussed senior leader offering operational management for Christ our Hope Liverpool which includes

· Oversight of our Support Services Hub, small staff team and their spheres of work

· Strategic and efficient management of the operational, administrative, financial, HR, safeguarding and property functions of the parish.  

· Developing commercial enterprise, to contribute to our financial resilience and resource mission.

The Operations Manager will work closely with the Team Rector in developing and implementing the strategy, systems and capacity to enable the parish and its churches and worshipping communities to be effective in fulfilling the parish vision and priorities.   

We are excited by the potential of this key appointment within COHL, the scope of the work and the opportunities we believe it will unlock.  This is a developing role, that will be shaped by the postholder working with the Team Rector and others, and as such may be subject to change as new initiatives emerge and develop over time.

We believe in a generous God, from whom all things come, and He invites us to steward these gifts well.  If this is your conviction and you have the experience and skills, we’d love to hear from you. 

We're looking for a kind, compassionate and resilient Service Manager to join our Nimrod House service in Newham.

£42,000.00 per annum, working 40 hours per week.

Want to feel in control of your career? You'll feel at home here.

Making you feel at home here means helping you thrive in every way. That's why we offer a wide range of benefits, award-winning Learning & Development and a culture that welcomes all. These aren't token gestures - we've thought long and hard about how best to support our team. After all, our people are doing something amazing: helping to transform lives every day.

All applicants must be legally eligible to work in the UK by the start of employment as Look Ahead are not able to offer sponsorship.

What you'll do:
As the Service Manager you will be required to successfully apply for CQC registration for regulated activity and/or registered services within 6 months of appointment. You will ensure that your teams meet all statutory requirements and that all support is delivered in compliance with CQC expectations and Look Ahead's policy and procedures. You will take responsibly for maintaining compliance with the regulations and ensure that the appropriate notifications are made where necessary.

You will be responsible for the effective management of all aspects of service delivery, including line managing the relevant front line staff as well as effectively managing all stakeholder relationships in partnership with the Head of Operations. You will lead and manage the teams ensuring that Positive Behaviour Support is embedded in the service and provide ongoing coaching and support to allow staff to effectively support customers with high needs.

Leadership Accountabilities:

- Successfully lead and motivate your team to ensure the championing and ongoing maintenance of a positive performance culture within your service
- Work to continuously improve staff competence, ensure ownership of all staff issues and speedy and effective conflict resolution - this includes but is not limited to staff supervision, coaching, team meetings, reflective practice and training
- Responsible for reporting all staff changes to HR and Payroll departments, as appropriate e.g. starters, leavers, additional hours etc.
- Deliver effective, professional and commercially focused briefings and supervision meetings with staff and ensure that information, reporting & communications flow up/down is effective
- Responsible for managing and allocating customers to support staff (casework management)
- Where appropriate to role, carry client group specialism activities, linking in with other Managers and Heads of Operations to ensure focussed integration of specialisms across the whole organisation
- Develop and maintain excellent internal management relationships with all other Look Ahead departments and functions, ensuring sharing of best practice and supporting initiatives to improve organisational performance
-

Operational Accountabilities:

- Drive business planning activities within your contract, ensuring relevant and challenging objectives are set and ongoing performance tracking, developing turn around action plans as necessary
- Using sound financial and accounting principles, manage contract budgets to deliver on corporate and local contract financial targets
- Develop key business relationships with all relevant customers/external parties to ensure service delivery excellence and maximise new business opportunities in own patch
- Have sound knowledge of the customers living in the service and be able to promote their wellbeing and quality of life
- Plan, organise and prioritise operations within your contract to ensure maximum efficiencies/utilisation of all resources
- Working with your team, lead creative and ambitious customer involvement plans across the patch and ensure successful implementation
- Lead quality visits, using Look Ahead's local indicators to monitor quality/performance, set targets and lead action plans to ensure highly rated services that reflect requirements of local funders and local and national standards
- Responsible for producing and submitting Monthly Management Reports to the Performance team, ensuring that all data gathered on local KPI's are accurate and up to date
- Drive continuous improvement initiatives across contract portfolio ensuring Look Ahead continues to set and achieves sector best practice standards and is held as a benchmark to competitors
- Within your service, ensure competent use of all relevant business IT systems and all company policies and frameworks
- Responsible for managing petty cash for the service in accordance with Look Ahead procedures
- Deliver an out of hours on-call service for region
- Ensure Look Ahead Health and Safety policies are adhered to throughout the service, to review at local level and ensure staff are competent and suitably trained
- Ensure that all safeguarding cases are managed in line with safeguarding protocols and are reported to Head of Operations Managers
- Ensure that all other Look Ahead policies and procedures are adhered to

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead

Please see our website for the full job description.