Information jobs in Catford, greater london
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.
The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.
This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.
This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.
Key Responsibilities
Strategy & Service Direction
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Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.
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Shape the future service model, including workforce planning, channel strategy, automation and technology.
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Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.
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Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.
Service Performance
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Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.
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Own and deliver KPIs, SLAs, performance dashboards and quality standards.
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Ensure effective processes, incident response, risk management and signposting and referral pathways.
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Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.
People, Culture and Capability
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Lead the team members across functions such as supervisors, case support, QA and training
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Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.
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Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.
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Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.
Quality, Compliance and Risk
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Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.
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Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.
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Oversee high-risk escalations, operational risk identification and mitigation.
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Ensure compliance with internal policies, such as data protection and cybersecurity.
Service Development
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Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.
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Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.
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Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.
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Drive innovation in digital service delivery and multi-channel support.
Partnerships, Impact and Growth
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Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.
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Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.
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Contribute to the expansion of the Helpline model into new geographies.
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Act as a senior ambassador for the service and organisation.
Internal Leadership and Collaboration
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Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.
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Contribute to organisational strategy, planning cycles, and Executive Team decision making.
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Lead or support cross-organisational projects where operational expertise is required.
Requirements
Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data.
Essential
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Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.
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Proven ability to scale a service, introduce new operational models and lead organisational change.
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Experience managing multi-layered teams (including volunteers), ideally across remote environments.
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Strong understanding of QA, safeguarding principles, operational risk, and compliance.
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Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.
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Exceptional people leadership, communication and stakeholder-management skills
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Experience improving processes, implementing new systems or delivering service innovation.
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High emotional intelligence with a calm, pragmatic approach to problem-solving.
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Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.
Desirable
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Understanding of cybercrime, cybersecurity, online harms or digital victimisation.
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Experience working in a charity or volunteer-powered environment.
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Experience delivering training, public speaking or representing an organisation externally.
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Experience with helpdesk systems, CRM, or telephony/triage systems
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Knowledge of trauma-informed practice.
What we offer
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Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.
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Pension scheme - 8% employer contribution to your workplace pension scheme
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Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.
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Remote working cost budget - an annual allowance to cover eligible remote working costs
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Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture.
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Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.
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Professional development - access to ad-hoc training based on your role and professional growth interests
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Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.
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Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.
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Time off for learning - request time off to pursue training or development opportunities
The client requests no contact from agencies or media sales.
We are Hestia. We make a difference.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Tower Hamlets.
Sounds great, what will I be doing?
The main purpose of the role is to prepare individuals to move on to independent living in the community. Service users may step down from the intensive support service to high, medium or lower needs before moving into the community. From the outset of an individual's tenancy the focus of the support is on preparing them for their journey of recovery and independence over an agreed period.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
You have a strong understanding of recovery principles and varied recovery approaches, with experience supporting individuals with mental health and dual diagnosis needs. You are confident in crisis management and able to communicate with dignity and respect. You hold knowledge of relevant legislation, including CPA processes, and understand safeguarding responsibilities and how to respond appropriately.
You work effectively both independently and as part of a team, with the ability to support and induct new peer staff and volunteers. You can collaborate with statutory services such as the NHS and maintain awareness of health and safety requirements within frontline settings. You are flexible and able to work early, late, weekend, and bank holiday shifts to meet 24-hour service needs.
You also bring strong IT, literacy, and numeracy skills, with the ability to produce clear written communication and use MS Word, Outlook, and online systems confidently.
When will I be working?
You will be working Monday to Sunday on a shift rota starting from 08:00 until 23:00 at the latest
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Prospectus are excited to be working with our client is dedicated to improving young people’s lives through the power of STEM. They believe great STEM education builds knowledge and skills that are vital for everyone. They lead to great career opportunities and enable young people to become informed, thoughtful citizens who can help address the extraordinary challenges and opportunities we face. They also facilitate the STEM ambassador programme, enabling 30,000 volunteers from more than 7,500 employers to share their enthusiasm and expertise with young people and teachers throughout the UK.
This role is offered on a 12 month full-time maternity cover contract basis paying a salary between £29,000 to £34,000 per annum with flexible hybrid working arrangements at their London or York offices.
The post holder will work as part of the organisation's highly effective fundraising team, contributing towards their ambitious targets by managing relationships with a number of funders. They will work closely with each partner, ensuring an excellent partner experience, as well as ensuring the maximum benefit for the organisation is gained from each partnership. There may be an opportunity to manage relationships with high-net-worth relationships in the future.
They are looking for a natural relationship builder who is passionate about fundraising and understands the pivotal role funders play in advancing their mission. They are looking for a candidate with a demonstrable track record in building and sustaining exceptional relationships with supporters and funders. The ideal candidate will have a passion for STEM education and a commitment to the vision and mission of the organisation.
At Prospectus we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status or pregnancy/maternity. If you have any disability and require reasonable adjustment/s to any part of the process, then please contact Firas El Dib at Prospectus.
If you feel you meet some of the criteria but not all, we really hope you'll enquire and learn more. Prospectus can advise and support on each part of the role and hopefully your application, so we look forward to hearing from you.
In order to apply please submit your CV in the first instance. Should your experience be suitable, we will arrange for a meeting to brief you on the role. You'll then have all the information you need to formally apply. We are looking forward to connecting with you soon.
As Neighbourhood - Senior Organiser at Pembroke House you will be someone who is highly skilled and experienced at bringing together diverse groups of people to take collective action on local issues.
You’ll have the ability to blend organising and community-building strategies, knowing that we can’t build power without building community and that community is often built through a common cause.
You’ll be excited to bring your organising and facilitation skills to our existing community programmes, including the Walworth Living Room - a new ‘third space’ for the community, as well as playing a crucial role in developing new partnerships and future areas of our work.
If this job is done well, residents will be growing their skills and capacity to collaborate, groups will be building momentum, and beginning to take action to effect change in the neighbourhood. Pembroke House’s role and approach to supporting neighbourhood change will be further clarified, codified and evidenced.
Person Specification
You’ll be an energetic person who thrives on making new connections and can inspire others to take action. As an experienced facilitator you will be confident facilitating groups and at ease with designing and adapting formal and informal training sessions appropriate to the context.
Your experience MUST include facilitating groups who don’t already hold a common and agreed set of values. So while academic or activist settings may form a significant part of your experience, it is essential to have worked in a mixed community or neighbourhood setting, where you regularly encountered and brought together a range of contrasting viewpoints, which included views substantially different to your own.
A knowledge of community organising methodology (see for example Act Build Change or Citizen’s UK) is useful, but there may also be other approaches or experiences that you could draw on for this role. You will be curious and keen to learn about the history of community organising and community development at Pembroke House, and keen to build on and contribute to the development of that work.
Pembroke House
Pembroke House is a centre for social action and residential community in Walworth, South-East London.
We were founded in 1885, by students from Pembroke College, Cambridge, as one of the first settlement houses. Concerned about growing poverty and inequality, the pioneers of the settlement movement sought a new approach: taking up residence to live, work and solve problems alongside local communities.
For 140 years, we’ve been working to bridge traditional divides and unite people – whatever their background or walk of life – in building a better Walworth.
Responsible to: Director of Partnerships
Location: Pembroke House, 80 Tatum Street, SE171QR, the Walworth Living Room, All Saints Hall, Surrey Square, SE172JU, and surrounding areas in Walworth.
As we are a neighbourhood based organisation we believe it is essential to our work that staff are present in one of our sites in Walworth as much as possible. This role is in person and not suitable for remote or hybrid working.
Job Information Event -Friday 12th December 2025 11.00 - 12.00. Signup required (see website)
Application Deadline: 9am Monday 5th January 2026
Short interview calls: Week of 5th January 2026: A brief online call to clarify your relevant experience.
In person interview: Tuesday 13th/Wed 14th January 2026: Full interview with two members of our team
Final round: Trial session at Walworth Living Room, Friday 16th January 2026
Hours of Work: Full time 35 hrs per week, with some evening and weekends (taken off as TOIL).
Salary: £38,353 - £40,381
Annual Holiday Leave: 28 days paid annual leave per annum (pro rata), plus the standard Bank and Public Holidays and three discretionary days between Christmas and New Year.
Located in the heart of Walworth, we strive to empower communities and individuals to create a neighbourhood where everyone can flourish.



The client requests no contact from agencies or media sales.
Prospectus is delighted to be supporting a national charity with their search for a new Operations Manager.
This role is available on a permanent contract and full-time basis. The salary for this role is between £40,000-£45,000, dependant on level of experience. This is a hybrid role, where you will attend the Central London office.
Within this Operations Manager role, you will lead the running of the charity’s day to day operations. You will oversee functions which include HR, governance, finance, and operational policies and processes.
You will oversee governance operations, supporting senior leadership executives and the Board to meet their legal responsibilities and keep policies and systems up to date. You will also provide secretariat/executive support, which will involve coordination of Board and Committee meetings.
To be successful in this role, you will be a proactive and detail-orientated person who has significant experience in a similar role or an Operations role. You will have knowledge of charity governance and Board secretariat experience. You will have strong organisation skills and ability to manage multiple projects.
You will be a strong communicator who has experience developing professional relationships with internal and external stakeholders. You will have excellent IT skills. You will have an enthusiasm for change, with the ability to apply innovative approaches to project and people management. You will have experience implementing digital processes or platforms. You’ll bring experience of improving processes/systems and making the most of available resources to strengthen day-to-day operations.
Desirably, you will have a professional qualification (e.g. finance, project management, and/or HR). You will have experience/knowledge of working across data protection, GDPR, and/or health and safety.
We are reviewing applications for this position on a rolling basis, so please submit your application as soon as possible, to ensure you do not miss out.
At Prospectus, we invest in your journey as a candidate and are committed to supporting you with your application. We welcome all candidates to apply, regardless of age, sex/gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Overview:
The Talent Set is working on behalf of a leading UK charity to recruit an Interim Digital Content Editor for an initial 6 week contract. This is a fantastic opportunity to shape the charity’s digital presence by creating clear, accessible, and engaging web content.
You will play a key role in developing and refining content for the charity’s website, ensuring all copy aligns with their tone of voice and meets accessibility standards. Working closely with subject specialists across the organisation, you will turn complex information into content that resonates with their diverse audiences.
Key Responsibilities:
- Develop, edit, and manage web content using Drupal.
- Ensure all content is accessible, engaging, and audience focused.
- Copyedit and proofread content for clarity, accuracy, and consistency.
- Maintain and enhance the charity’s tone of voice across all digital platforms.
- Collaborate with internal specialists to understand content needs and priorities.
- Demonstrate exceptional attention to detail and deliver high-quality output.
Person Specification:
- Proven experience as a content editor, ideally in a charity context.
- Excellent copyediting and proofreading skills.
- Strong understanding of digital accessibility standards.
- Experience with Drupal or similar CMS platforms.
- Ability to understand complex subjects and translate them for a broad audience.
- Meticulous attention to detail and strong organisational skills.
- Confident, collaborative approach to working with multiple stakeholders.
What’s on Offer:
- An initial 6-week, fully remote role, in a fantastic organisation.
- A day rate of £118 - £138 per-day for the successful candidate.
- Opportunity to contribute to meaningful campaigns and support long-term supporter engagement.
How to Apply:
To apply, please submit your CV demonstrating your suitability for this role by clicking the “apply now” button (please do not apply via email).
We aim to get back to all successful candidates. Please note you must live and have the right to work in the UK as sponsorship cannot be offered.
Commitment to Diversity:
The Talent Set and our partner organisation are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, sexual orientation, disability, age, or gender. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Support Worker to play a pivotal role in our Complex Needs Service in Hammersmith and Fulham.
Sounds great, what will I be doing?
Run over three properties, Hammersmith & Fulham's South Cluster provides two of which for individuals with low-medium mental health requirements and the third for service users with greater needs. The services all support adults (18+) with enduring mental health needs, who require additional housing and other support.
This service is for users who have a recognised need for a level of supported accommodation who may be leaving hospital, registered cared or at risk of homelessness. The service is used as a ‘step-up' or ‘step down' from other supported accommodation, where appropriate. The South Cluster aims to equip service users with the skills to move on and live independently in the future.
What do I need to bring with me?
You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.
Here's what the team will be looking for
To succeed in this role, you will bring a solid understanding of Health and Safety within an accommodation-based setting, along with the ability to monitor and maintain the safety and security of the service while reporting any maintenance needs appropriately. You will have experience supporting people with mental health needs and a basic knowledge of housing management, including maintenance and repairs. Strong literacy, numeracy and IT skills are essential, enabling you to produce clear written communication and maintain accurate records. You will also have a sound understanding of safeguarding and the confidence to address concerns appropriately to ensure the wellbeing of those you support.
When will I be working?
You will be working Monday to Sunday 5 days a week on a rota starting as early as 08:00 until 23:00 latest no more then 39 hours a week
Interview Steps
We keep our interview process simple, so you know exactly what to expect.
- Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
- Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.
Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.
Our commitment to Equality, Diversity, and Inclusion
Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.
We are a disability confident employer
Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.
Safeguarding Statement
Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.
Important Information for Candidates
If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.
We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.
We deliver services across London as well as campaign and advocate nationally on the issues that affect the people we work with.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Mental Health Recovery Worker
When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.
Job Title: Mental Health Recovery Worker
Location: Catford. There is step free access at this location.
Salary: £27,000
Shift Pattern: 37.5 per week on a pro rota between Monday To Sunday, Hours may include 08:30 - 16:30 13:00 - 21:00 08:30 - 21:00 10:00 - 18:00 . Shift patterns and weekly hours may vary dependent on service and resident requirements. You may be required to work Bank Holidays.
About the Role
We are seeking a dedicated and compassionate Recovery Worker to join our team. you will empower and motivate both our male and female residents and participants to achieve their personal goals and gain greater independence, supporting their reintegration into the community. You will provide tailored, person-centred support using a recovery model, ensuring our services are flexible and responsive to individual needs while meeting the expectations of our commissioners and stakeholders.
Your focus is on successful community reintegration and a sustained quality of life, guided by a recovery model that enables clients to live, work, learn, and participate fully in their communities through interactive and preventative approaches. We provide intensive accommodation-based support (six flats) and floating support (dispersed flats) designed to address the complex and challenging needs of our residents and participants.
Key responsibilities include:
- Ensuring the safety and wellbeing of residents and participants at all times
- Focusing on empowering our residents to take control over their lives and meet their personal goals
- Planning activities to engage residents with other people, communities, and opportunities
- Building trusting professional relationships with residents, helping them to achieve their goals and aspirations which could be through tailored one to one sessions, group sessions, in and out of service activities, and general wellbeing check ins
- Be a valued and reliable member of the team, completing handovers for night colleagues for a seamless service
About You
We are looking for someone compassionate and driven individual, with a genuine desire to support others in achieving their goals and overcoming challenges. You thrive in a fast-paced, dynamic environment, and can remain calm and non-judgmental in difficult situations. Strong communication skills are essential, allowing you to build meaningful relationships with residents, colleagues, and external partners. You are proactive, solution-focused, and possess a solid understanding of the complex needs faced by individuals with mental health issues. You are adaptable, able to work flexibly, and committed to SIG’s mission of empowering individuals through innovative and inclusive support.
- Experience of working with people of complex backgrounds and/or a good understanding of the sector, particularly mental health and substance dependency
- Ability to show empathy and compassion to our residents, and different challenges they face
- Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
- Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
- Ability to promote the service and provide outreach-based provision, with an ability to liaise and work effectively in partnership with stakeholders
- Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
- Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency
Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.
What we Offer
- 25 days (Full time equivalent) annual leave, increasing with the length of service
- Employer Pension Contribution
- Eligibility to register with Blue Light Discount Card
- Access to discounted tickets for music events, shows, sports and more
- Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
- Training and Development, including access to courses, upskilling, and progression plans
- Employee Assistance Programme, including counselling
- Life Assurance Scheme
- Cycle-to-work scheme
- Annual Staff Awards
- EDI Ambassador programme
About Social Interest Group (SIG)
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.
We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.
Additional Information
Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Empowering independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital and off the streets
The Quintin Hogg Trust (QHT) is seeking a highly organised and detail-driven Business and Governance Manager to support the smooth running of our governance, grant management, and operational functions. This role is central to ensuring strong regulatory compliance, effective Board and Committee administration, and robust coordination across our charity and its stakeholders.
Responsibilities
Governance & Board Support
• Prepare agendas and papers for Trustee and Committee meetings, liaising with the Chair and Deputy Chair.
• Produce accurate meeting minutes, record decisions and actions, and track progress for follow-up reporting.
• Ensure meetings are properly convened, quorate, and compliant with the governing document.
• Maintain key governance records, policies, and documents through the electronic library (DecisionTime).
• Manage the Trust’s risk register and conflicts of interest register.
• Organise trustee induction and ongoing training.
Operational & Administrative Support
• Coordinate with trustees, committee chairs, and advisers to ensure compliance with charity law and reporting requirements.
• Handle correspondence, collate information, and draft reports as needed.
• Manage insurance matters, including renewals.
• Enter into supplier contracts on behalf of the Trust.
• Support financial administration, including approving invoices and working with the accountant/bookkeeper.
• Assist in preparing the Annual Report and Accounts.
University Liaison
• Serve as the first administrative point of contact with the University of Westminster, ensuring decisions are communicated effectively.
Skills & Experience
Essential
• Experience working in a grant-giving charity, ideally within higher education.
• Understanding of financial processes relating to grants and experience auditing or reviewing grant recipients.
• Excellent written and verbal communication skills.
• Advanced Excel skills or proficiency with grant-management software.
• Strong financial analytical skills and high attention to detail.
• Experience in effective negotiation.
Desirable
• Familiarity with charity governance frameworks
• Experience supporting Boards or Committees
• Ability to manage complex documentation and multi-stakeholder coordination
About You
We are looking for someone who:
• Is organised, proactive, and comfortable managing competing priorities
• Has strong judgement and confidentiality
• Works well with senior stakeholders
• Is committed to high-quality governance and charitable impact
Deadline to respond: 22 December 2025
Interviews: w/c 5 January 2026
Decision: w/c 12 January 2026
The client requests no contact from agencies or media sales.
Location: Hybrid working between the Aldgate, London office and home.
An outstanding opportunity has arisen for a Governance + Risk Manager to ensure effective governance across the organisation and to deliver a balanced approach to risk and compliance.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting-edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
As a Governance + Risk Manager, you will manage all governance aspects of the charity, supporting Executive meetings as well as Board and sub-committee meetings. You will advise the Trustees and the Executive Team on regulatory compliance matters, and ensure the organisation has the capabilities, processes, knowledge, and internal policies, to enable effective management of business risk.
You will have excellent interpersonal skills and be able to engage with and effectively influence internal and external customers at all levels. You will be organised and be able to manage and meet multiple demands and deadlines without losing focus. An excellent standard of written English with proven ability to produce written documentation that promotes understanding and presents complex information in an understandable manner will also be key. A legal or company secretarial qualification would be beneficial but not essential.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle-to-work scheme, interest-free annual season Travelcard loan and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Using Anonymous Recruitment
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About Us
At Sedulo we are building a world-class team to deliver our mission to make positive change in the communities we work in. We do this by:
· Working with our clients to transform their business and personal finances
· Connecting and contributing to the business community in the cities we are located in
· Working with charities by fundraising and influencing change both now and in the future through the Sedulo Foundation
· Being a great place to work and develop your career
We offer a full range of services from the inception of the business concept, throughout growth of the entity and on to exit strategies. There is no typical clientele; we work with start-ups through to multinational, listed companies.
At Sedulo we embrace a holistic and innovative culture with diversity and integrity at the heart. We are working to build an open and inclusive environment which supports the needs of all our team members.
We are looking for people to join the team who want to deliver beyond expectation and get results. Whether this be through embracing feedback, creating fulfilling relationships with colleagues and clients, being genuinely interested in their work, or by simply being the best version of themselves. At Sedulo, we know how important it is to create an environment for positive change, both in work and in the communities, we work within. This is demonstrated through our persistent commitment to charitable projects and a strong focus on innovation in everything that we do. You can make an impact at Sedulo, not only through delivering amazing work, but also through participating in the charity campaigns we run throughout the year. Alongside all of this, our events team ensure we also have a lot of fun – with countless wellbeing activities and events being hosted at all our offices every week!
We understand that to be a world class organisation, we must embrace uniqueness and choose courage over comfort. Everything we strive to be is grounded in our core values: Personable, Integrity, Holistic, Innovative and Deliver Beyond Expectation.
The Role
We are a leading accountancy practice with a department specialising in delivering tailored financial services to the not-for-profit sector. Our clients include charities, social enterprises, and other nonprofit organisations dedicated to making a positive impact. We pride ourselves on our expert knowledge, collaborative approach, and commitment to supporting the unique needs of this sector.
We are seeking a proactive and skilled Management Accountant to join our team and play a pivotal role in providing exceptional service to our clients while contributing to the growth and development of the firm.
This is a unique opportunity for an individual who is passionate about the not-for-profit sector and wishes to support numerous organisations through their financial knowledge and experience.
Role Objectives
Technical Expertise:
- Prepare accurate and timely management accounts, including income and expenditure, balance sheets, cashflow reports and fund tracking.
- Advise on financial systems and policies, with the skills to implement any agreed changes.
- Act as a finance business partner to operational teams, providing financial guidance.
- Assist with internal and external audits, preparing schedules and responding to queries.
- Prepare and submit VAT Returns, often under Partial Exemption scheme.
Client Management:
- Oversee a portfolio of clients in the not-for-profit sector, ensuring high-quality service delivery.
- Build and maintain strong client relationships, acting as a trusted advisor for their financial and compliance needs.
- Review and interpret financial information to provide insights and recommendations to clients.
Knowledge, Skills and Experience Required
- Proven experience in a similar role and will consider candidates that have worked previously within an accountancy practice or within a not-for-profit organisation.
- Must have strong knowledge and understanding of the not-for-profit sector, including Charities SORP.
- ACA/ACCA qualified or working towards a qualification is highly desirable.
- Experience working with Xero and Excel is highly desirable.
What we really need
- Strong technical accounting skills.
- Excellent communication and interpersonal skills, with the ability to build lasting client relationships.
- High level of organisation and attention to detail, ensuring accuracy and efficiency in all work.
- Proactive and solution-oriented mindset, with strong problem-solving skills.
What we offer
- A company mantra of having fun together, getting results together and giving back together
- The opportunity to work with some of the fastest growing and most exciting companies in the country
- A bespoke training and development plan with the opportunity to expand and diversify your skills
- 26 days holiday, company pension scheme, health care plan, cycle to work scheme, death in service benefits and access to our in-house Wealth Planning and Mortgage departments
The client requests no contact from agencies or media sales.
About the Role
Do you have a creative flair and a passion for collaboration? We’re looking for someone to help shape and deliver a public engagement and events programme that showcases Headway East London’s occupational projects in art, food and music, strengthens partnerships, and raises awareness of brain injury.
The role is to work closely with our members, you will co-produce events, workshops and creative projects that highlight their experiences and talents. Also, nurture and develop relationships with partners and stakeholders, identify new opportunities for collaboration and ensure members are meaningfully involved in all aspects of engagement.
Principal Duties and Responsibilities
Public Engagement Programme Delivery
- Support the delivery of a public engagement programme that raises awareness of brain injury and showcase our creative work in art, food, and music.
- Work closely with the Director of Development and staff teams to identify and develop opportunities for public engagement (e.g. exhibitions, performances, and community events).
Member Co-production and Creative Participation
- Work closely with members to support their participation in projects and events, ensuring their voices and experiences contribute to the planning and delivery.
- Support in facilitating steering groups or member planning sessions to shape ideas and gather feedback for improvements.
Partnerships and External Relationships
- Support in building and maintaining positive relationships with local organisations, cultural venues, and community partners to broaden our reach and profile.
- Represent Headway East London at events, meetings and community forums, acting as a positive ambassador for the organisation and its members.
Event, Operations and Delivery
- Support all logistical aspects of events, including venue booking, liaising with suppliers, organising materials, and coordinating volunteers.
- Contribute to event promotion and audience engagement, including managing guest lists, ticketing, and attendee communications.
Monitoring, Evaluation and Reporting
- Support the collection of feedback, stories, and data from events and projects to evaluate their success and impact.
- Support with monitoring and reporting processes that inform fundraising, communications, and project planning.
Key Relationships - Internal and External
Internal: All staff, Members (service users) and their families, Volunteers
External: Public audiences - supporters and funders Partner organisations, Corporate stakeholders, Contractors
Other
Apply the Headway East London values and behaviours to every aspect of the role at all times.
Protect and enhance the interests and reputation of Headway East London internally and externally.
Commit to the organisational principles of: coproduction equity, diversity and inclusion sustainability.
Headway East London is an Equal Opportunities Employer and we are committed to ensuring that all staff are motivated, skilled and rewarded by their work. We welcome applicants regardless of race, religion or belief, colour, national origin, sex, sexual orientation, disability, age and other protected status as required by law. We promote and protect human rights; they are the foundation of what we do. We want to be an inclusive place where a diverse mix of talented people want to come and contribute their unique strengths and perspectives. We are focused on equality and believe that all the fascinating characteristics that make us different, make us more able to deliver our life-changing work with passion and creativity.
The client requests no contact from agencies or media sales.
Impact and Learning Consultant (seven-month fixed-term contract, maternity cover)
Please refer to the attached Terms of Reference for full details, including application process.
Summary
- Location: London, required to work at least four days a week in our office near Victoria station. Applicant must have the legal right to work in the UK.
- Hours: Full time (40 hours per week).
- Period of contract: 1st March to 30th September 2026.
- Fee: Competitive, in line with the UK market.
- Application deadline: Monday 12th January 2026, 9am UK time.
About us
Vitol has a long history of charitable giving, making its first charitable grant in 2002. The Vitol Foundation was established in 2006, registered in Switzerland and operating independently from Vitol’s business interests. Since then, the Vitol Foundation has funded over 2,000 projects in more than 120 countries around the world.
The Vitol Foundation aims to make a difference in the lives of people around the world trapped in poverty. We are passionate about supporting organisations and programmes that can take children and their families in the poorest of countries across the world out of the vicious cycle of multi-dimensional poverty.
Our work is focused on five core areas: education, health, humanitarian, water sanitation and hygiene, and local giving through Vitol’s offices worldwide.
By providing different types of financing to non-governmental organisations and social enterprises, we aim to:
- Fund transformational, efficient, sustainable, scalable and replicable investments to support and strengthen government, private sector and community systems to provide sustainable health, water, sanitation and hygiene, education and employment opportunities.
- Address the systemic issues that make humanitarian crises more acute, by funding resilience and preparation in addition to recovery.
- Share models of evidence-based best practice that can be scaled by government, private sector and/or communities.
- Act responsibly with diverse partners with sensitivity to their circumstances and cultural contexts.
- Increase engagement and leverage the knowledge base of the Vitol Group worldwide.
About the role
The Impact and Learning Consultant will play a central role in advancing how the Vitol Foundation understands, measures and deepens its impact. They will build on existing frameworks, tools and processes developed by our Head of Impact, Learning and Strategy who is due to go on maternity leave, as well as bring their own expertise to further strengthen our approach to impact and learning, embedding it into our day-to-day decisions. As our lead expert in this area, the Consultant will ensure that our strategy and grantmaking are guided by emerging data and evidence, and support continuous learning across all our work.
The ideal candidate will have deep expertise in the field of measurement and evaluation, combining strategic leadership experience with strong hands-on technical skills to support Foundation colleagues and nonprofit partners. They will have experience with a wide range of quantitative and qualitative research methods and working in global settings, especially to support local partners operating in low-resource and/or emergency environments. This role requires someone with excellent communication skills, translating complex findings into clear, actionable insights tailored to different audiences, including Vitol Foundation colleagues, our board and non-technical external stakeholders.
Above all, the candidate must demonstrate a strong commitment to the vision, mission and values of the Vitol Foundation and improving people’s lives. They will report directly to our CEO and be part of a small but enthusiastic team of people committed to making a difference. The position is based at the Foundation’s office in London, United Kingdom.
Key responsibilities
Impact measurement and reporting
- Continue rollout of the foundation‑level impact framework across our grant portfolio, making ongoing adjustments and clarifications as it’s being road-tested with a growing number of grantees.
- Design and refine grant‑level impact measures. Develop impact indicators for new grants and review existing ones, working closely with programme managers and partners to ensure alignment with project goals, partner capacity and the foundation‑level impact framework.
- Review and strengthen data quality of incoming partner reports to ensure that progress is meaningfully captured through quantitative and qualitative indicators. Check for clarity, completeness, consistency and data quality, and provide feedback or make revisions as needed.
- Support uptake and adjustments to our impact dashboards in Salesforce to ensure clarity and usefulness for Foundation colleagues. Work with the Operations Manager and external developers to implement changes where needed.
Learning and strategy implementation
- Regularly synthesise and share lessons learned from across our grant portfolio as well as from the wider international development sector. Highlight emerging data, evidence and findings, and their implications for the Foundation’s strategy and grants.
- Conduct rapid evidence reviews to inform sector‑level strategies and individual grants as they are developed or revised. Work closely with programme leads and partners to ensure emerging evidence is reflected in design and implementation, and to identify ways to build credible evidence to strengthen the impact of our grants.
- Serve as a technical expert for externally-led evaluations of our grants, including reviewing research protocols, data collection tools, analysis plans, and consent and safeguarding processes. Note: evaluations will be commissioned by external parties, this role will not manage evaluation contracts or teams.
Internal and external communications
- Draw out insights from impact data, other programme documents and external sources to inform management and board reporting, including regular tracking of portfolio‑level outcomes, key trends and lessons learned.
- Work with the Head of Communications to draft content for internal and external audiences, using relevant data and statistics and creating compelling visualisations that reinforce key messages.
Qualifications
Essential
- Educational background: Advanced degree in a relevant field (for example, public policy, global development, business administration).
- Professional experience: 10+ years of progressive experience in impact measurement, strategic learning, or programme evaluation in philanthropy, non-profits or social impact sectors.
- Analytical rigour and insight: Demonstrated ability to synthesise complex data and strategic insights; proven record of shaping high-level organisational strategies.
- Facilitation and communication: Strong skills in facilitating discussions, presenting insights to senior leadership, and translating complex data into accessible, strategic information.
- Project management and adaptability: Track record of managing complex research and evaluation projects with multiple stakeholders; able to balance strategic oversight with hands-on problem solving.
- Must have the legal right to work in the UK.
Desirable
- Familiarity with using Salesforce as a grant management system.
- Experience working or living in one or more of our priority countries: Afghanistan, Bangladesh, Burkina Faso, Democratic Republic of Congo, Ethiopia, Guatemala, Haiti, Madagascar, Malawi, Mozambique, Myanmar, Pakistan, Senegal, Sudan, Syria and Tanzania.
Please refer to the attached Terms of Reference for full details, including application process.
The client requests no contact from agencies or media sales.
Unifrog’s mission
We’re on a mission to level the playing field when it comes to young people finding and applying for their next step after school. We're achieving this by bringing all the available information into one single, impartial, user-friendly platform that helps students to make the best choices, and submit the strongest applications. We also empower teachers and counsellors to manage the progression process effectively.
Our outlook is global - we work with schools and universities all over the world, from the US to New Zealand, and from Italy to Hong Kong. We want to make it so that young people can compare every opportunity taught in English, wherever it is in the world, and have all the support they need to make successful applications.
We have a clear social purpose, and we’re hugely ambitious. We already work with over half of UK secondary schools, and more than a thousand international schools. We are growing rapidly in terms of the number of our customers, in terms of how much they use our platform, and in terms of the breadth of products we offer.
Our team is at the heart of our business and it is integral to our success. We work hard to foster a culture of openness, happiness and innovation, and we commit to helping every individual learn and grow so that they can reach their full potential. We want to hire talented people, whatever their background. If you are excited by our mission and are ready to work hard, please don’t hesitate to apply. We look forward to hearing from you!
We believe in the power of diversity. If you are from an ethnic minority background, we would like to strongly encourage you to apply. In advance of applying if you have any questions about working at Unifrog, please contact our Recruitment Lead, Mhairi (contact details on our Jobs page).
The Unifrog platform
Over the last 12 years, the Unifrog platform has grown enormously from its starting point as a simple tool to help students pick their UK university courses and apprenticeships. It now helps young people from 4 years old up to explore their interests, record the great things they’ve done, compare every post-16 and post-18 course in the UK and every undergraduate programme taught in English in the world, find and organise work experience, and draft their application materials. The platform also helps teachers and career advisers to guide students every step of the way, makes it easy for parents to explore the platform via their own accounts, and helps employer and university recruitment teams to interact directly with students.
We have a long list of exciting projects for the platform, always aiming to achieve our mission. We are looking for someone to join Unifrog’s team to help us continually improve the platform’s existing tools, and to also develop new ones.
What you’ll do
You’ll work on improving the platform itself, from how things work behind the scenes, to the user experience and how the tools work and look.
This role does not involve coding - instead you’ll develop and design clear ideas and plans with Unifrog’s two co-founders, and with other colleagues involved in platform development, and then you’ll work with our lead programmer to make them happen.
You will become an expert in:
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The needs of all our different user types, including students, teachers, school groups, universities, employers, and parents
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How to navigate the platform as a user of each type
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How the Unifrog platform works behind the scenes
You’ll be part of the team that:
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Collates feedback on the platform, deciding which changes to move ahead with, and how
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Comes up with and designs ideas for platform improvements
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Develops and designs completely new tools
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Investigates potential bugs and comes up with suggested solutions
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Communicates platform changes to the Unifrog team
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Answers queries about the platform from colleagues
Working together
You’ll regularly be working with:
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Unifrog’s two co-founders and other colleagues involved in maintaining and developing the platform – in particular our data and content teams – to come up with improvements to the platform and to develop new projects
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Our lead programmer to implement ideas
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User-facing colleagues to understand what our users are asking for, as well as communicate to them what things have changed on the platform
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(More occasionally, but especially at the beginning) our users, when you need to have a greater understanding of a particular topic
You will be line-managed by Unifrog’s two co-founders.
Skills and characteristics
We are looking for an independent worker with design skills, who is a great problem solver and is motivated to find an elegant solution, whatever the issue.
Design
You’ll be producing the designs that go to our lead programmer, and which he’ll use as the basis for his work. You should have experience with UX design, and we can accommodate whichever application you prefer to work with, eg Figma or Sketch.
We’ve developed and plan to keep developing a large range of tools on the platform, like:
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Quizzes
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Tools to make large banks of information easy to search and understand
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Tools to simplify complex workflows
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Integrations with other platforms
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Document creation that involves input from multiple people
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Data visualisation
The problems we come up against can involve:
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Different users handling the same processes in different ways from each other
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Different groups of users having competing wants
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A data provider changing the way they structure their data
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Users not completing an important action on the platform
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A change on one tool having a knock-on effect on several other tools
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Users expressing their needs and ideas in uncertain or ambiguous ways
Your challenge is to design concrete solutions that work for everyone, which are as simple as possible to implement, and which are immediately understandable by a user who’s never seen them before.
Independence and initiative
You will work closely with Unifrog’s two co-founders. While colleagues from the wider team will be involved in coming up with ideas and telling you what they need, you will be the only team member, apart from the co-founders, in the product development team.
Because Unifrog’s co-founders work remotely and are also involved in other areas of the business, this will require you to be a good independent worker:
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Able to plan a project and stick to timelines, even when you need to get input from other team members
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Confident to come up with your own ideas, sort out good ideas from less useful ones, and make decisions based on information you’ve researched or been given by other team members
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Open when getting feedback
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Able to adapt to a team used to working in an informal way with few processes, allowing for flexibility and rapid advancements
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Driven to get projects finished and signed off
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Communication
You will need to understand and translate the issues that a user is facing to our lead programmer, and tell him your ideas for solutions and explain your designs in a way that will allow him to get working without needing lots of clarification.
You will need to communicate what development work is happening to the rest of the Unifrog team, and you’ll need to help your colleagues find the best way to tell users about it in turn.
Finally, you will need to be able to adapt your communication style depending on the person you are communicating with, including our lead programmer, other Unifrog team members, or partners and users.
Benefits
Head to our jobs page for a full list of the excellent benefits we offer our team.
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Join one of Escape the City’s top 1% employers and help transform careers and destinations in schools.
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Become part of a committed, dynamic, and growing company. We want to build our team for the long term: if you do well, we will do our best to make sure you want to stay at the company for a long time.
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Professional development is important at Unifrog. You will define your own 6-month objectives and will be supported by your line manager and the rest of the team to achieve them. You will have an annual training allowance to spend on what you need to grow and progress.
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Influence the company’s direction: we love to promote great ideas, wherever they come from.
Key details
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£45,000 per annum (Grade B)
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Full time.
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Work remotely or in our London or Edinburgh offices.
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28 days paid holiday per year (plus bank holidays).
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Working hours are 9am to 5pm, Monday to Thursday, and 9am to 4:30pm on Friday.
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Start date: as soon as possible, though we will be flexible for the right candidate.
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If you require reasonable adjustments, or want to discuss any details about the role before applying, please contact our Recruitment Lead, Mhairi (details on our website).
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We can only consider candidates who have the right to work in the UK.
Application process
Deadline: 10:00am (GMT) on Monday 22nd December 2025.
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We may need to close applications early if we receive a lot of interest. As long as you’ve already started applying, we’ll give you 48 hours’ notice of the deadline changing - so if you’re thinking of applying, please start an application so we can keep you updated.
Stage 1: Application form (~1 hour)
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Visit our website to upload your CV and complete the questions and tasks below.
Please note:
We do not review CVs at this stage of the application process so please be as specific as possible about your experience.
Do not use AI to generate your answers – we compare answers to AI generated answers, and through reviewing lots of applications we quickly spot what's been generated by AI.
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With reference to examples of your recent experience, what would make you an excellent candidate for this role? (250 words)
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Complete the four tasks in this document (max 250 words per task)
Stage 2: Task
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2 weeks to do a set of tasks that we’ll give you if you pass the first stage.
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Tasks will be sent out after the application deadline.
Stage 3: Video call interview (1 hour)
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Q&A from a panel of three, including questions about your experiences and how these relate to the role, and scenario questions based on common situations you might face (plus time for your questions)
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Video interviews will take place w/c 12th January 2026.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Reports To: Head of Frontline Services
Hours: 12 hours per week (flexible but should include attendance at fortnightly Monday morning team meetings in Harrow). There may be opportunity to expand hours if desired.
Location: [Hybrid: Harrow team meetings /West London Community – which could span Hounslow, Hammersmith, Harrow, Barnet, Ealing, Brent/Online/Telephone]
Our head office is currently in Croxley, Watford and team meetings may move to this location. You need to be able to travel to this location as part of the role.
Salary - £34,320 pro rata
The Violence Intervention Project (V.I.P) is a young Charity (founded in 2017), pioneering new approaches to working with young people (YP) involved in serious youth violence (SYV). Through a combination of practical and therapeutically informed practice, we support YP, their families and communities to live safer lives. Today, The V.I.P. supports more than 50 YP and families across the London Boroughs of RBKC, H&F, Ealing, Hounslow and Hillingdon. As an organisation with a therapeutic ethos at the heart of our practice, we prioritise the care and wellbeing of our employees. As a result, we have an incredible team and strong employee engagement backed by clinical supervision, a Board of Trustees and a Leadership Team who support and promote personal care and professional development. It’s because of our unique working culture that we’re able to meet the serious challenges and demands of our work.
At the V.I.P we aim to be a thought leader in our sector. To date we’ve established strong ties with the Anna Freud Centre along with funding from the Mayor of London’s Violence Reduction Unit. All our operations are framed within a public health approach and built on the fundamental belief that shame is a catalyst for violence; to which relationships are the antidote.
Our innovation, passion and principles have translated into a strong reputation and sustained expansion across West London. Our practice model, Urban Therapy, meets young people where they are — in cafes, parks, and community spaces. We also deliver early intervention programmes in schools and lead The Shame Initiative, our national training and consultancy offer for frontline practitioners.
All our posts are subject to an Enhanced DBS disclosure as well as a full employment history and two employment references. We are committed to equal opportunities in employment and service delivery and we welcome applications from all sections of the community.
Job Purpose: The Family Outreach worker plays a vital role in supporting the families of clients to enhance their stability, wellbeing, and access to essential services. In this role, the Family Outreach worker will provide personalised assistance to families, strengthen connections with external partners and community resources, and collaborate with the team to ensure comprehensive and cohesive support. Additionally, they will establish structured communication and availability protocols to manage expectations and promote sustainable assistance for families.
Key Responsibilities:
1. Develop and Implement Family Support Plans § Caseload Management: Maintain a focused caseload of 4–5 families at a time, ensuring each receives consistent, high-quality support § Care Plan Development: Co-design and implement personalised support plans with families, focused on clear, achievable goals, addressing unique needs such as housing support, access to services, and emotional and practical assistance. § Outcome Tracking: Regularly assess and monitor family progress, aiming for high satisfaction and meaningful, positive outcomes. § Ensure all work complies with safeguarding and confidentiality policies and promptly escalate any concerns regarding the welfare of children or vulnerable adults.
2. Build and Strengthen External Partnerships and Professional Networks § Networking and Outreach: Dedicate time each month to building relationships with key external partners, such as housing providers, domestic violence services, cultural support groups, and other community organisations. § Professional Network Integration: Actively collaborate with members of each family’s professional network (e.g. healthcare providers, educators, social services) to ensure aligned and effective support. § Partnership Development: Identify service gaps and cultivate partnerships with external agencies to broaden the range of resources available for families, especially during crises or complex situations. § Crisis and Complex Needs Support: Utilize professional connections to extend the support network available to families, enhancing their access to comprehensive care.
3. Foster Team Collaboration and Communication § Team Meetings and Case Discussions: Participate in regular team discussions to align family support strategies and incorporate team insights into care plans. § Documentation and Information Sharing: Maintain detailed documentation on family interactions, progress, and needs to facilitate informed team coordination. § Collaborative Problem Solving: Leverage the collective expertise of the team to address complex family needs and ensure proactive, cohesive support.
4. Develop Clear Communication and Availability Protocols § Service Model Communication: Communicate service guidelines, availability expectations, and emergency protocols to families to promote mutual understanding and prevent miscommunication. § Feedback-Driven Adjustments: Regularly gather and assess feedback from families to adjust communication protocols and improve service effectiveness.
5. Ongoing Monitoring, Review, and Professional Development § Role and Service Review: Schedule regular check-ins with management to assess role effectiveness and identify areas for improvement. § Feedback Collection and Analysis: Collect feedback from families and professional network contacts to maintain high-quality service standards and align with organisational objectives. § Professional Growth: Engage in professional development opportunities to continually refine and align your approach with the organisation’s mission, vision, and evolving community needs. Key Requirements: § Experience in Family Support or Community Outreach: Proven background in social work, family support, or community engagement, with an ability to manage complex family cases. § Strong Communication and Network-Building Skills: Effective communicator able to engage with families, team members, external partners, and professional networks, ensuring cohesive, high-quality support. § Empathy and Professionalism: Commitment to providing respectful, empathetic support to families, balanced with clear professional boundaries. § Organisational Skills: Ability to manage multiple cases, maintain thorough documentation, and adhere to Urban Therapy protocols to ensure high-quality, consistent service.
Key skills and qualities: · Flexibility and adaptability · Trust building · Advocacy skills · Crisis Intervention skills · Resilience · Active Listening · Solution Focused · Ethical practitioner
Urban Therapy is committed to equality, diversity, and inclusion, and encourages applications from individuals of all backgrounds and lived experiences.
This role may evolve as community needs develop; the Family Outreach Worker will contribute to shaping the service model over time.
The client requests no contact from agencies or media sales.
