Information management jobs

We are currently recruiting for a new Development Manager.

Are you… an experienced fundraiser looking for a new challenge at the forefront of new theatre writing?
Or someone who has had at least two years experience in fundraising and is now ready to step up?

We are seeking a dynamic individual who is excited by our artistic mission to join HighTide’s friendly and dynamic team, responsible for delivering our fundraising potential. They will work across individual giving, trusts and foundations and corporate partnerships, collaborating closely with the CEO to develop long- term relationships with current and potential supporters across Individual Giving, Trusts and Foundations and Corporate Supporters.

All of the information is available in the Recruitment Pack available on our website.

Manager (Chief Executive) – Chorlton Good Neighbours
Location: Chorlton, Manchester
Salary: £35,000 - £40,000 per annum
Contract: Permanent, full time

Could you be the steady, friendly, hands-on leader who helps more people in Chorlton feel connected, fulfilled and valued?

About Chorlton Good Neighbours
Chorlton Good Neighbours is a small, well-loved neighbourhood charity with roots back to the late 1960s, working to reduce loneliness and support older people across Chorlton and adjacent neighbourhoods. Our work is local, practical and volunteer-led: befriending, home visits, transport, weekly activities, monthly teas, intergenerational groups and occasional day trips are all delivered with warmth and care.

Our volunteer base is extraordinary - around 100 volunteers support drivers, befrienders, activity leads, admin roles and trustees - and in 2024–25 we supported 474 people in total. Funding is a mixed model of public grants, local donations and modest earned income and the charity holds healthy funds to deliver our work.

This is a practical, hands-on, delivery-focused leadership role: you will lead a neighbourhood organisation through planned transition, preserving the community culture that makes CGN trusted, while introducing proportionate systems and succession approaches that secure its future. You will also spend substantial time supporting and supervising volunteers and facilitating activities alongside strategic duties.

As our next Manager (Chief Executive), you will:

• Strategy & Impact: Lead the development and delivery of a clear long-term strategy that sustains CGN’s neighbourhood impact and reduces social isolation amongst older people.

• Governance & Finance: Strengthen proportionate financial controls, grant monitoring and reporting while working closely with trustees including the Treasurer.

• Operational Leadership: Manage day-to-day delivery of volunteer-led services and introduce accessible procedures and safeguarding arrangements.

• Income Generation: Support fundraising and bid activity to secure multi-year funding and diversify local income streams.

• Community & Partnerships: Act as CGN’s visible ambassador, maintaining and developing relationships with Manchester City Council, NHS partners and local organisations.

• Volunteer Development: Recruit, induct and support volunteers and facilitators, building a resilient volunteer pipeline and clear role pathways.

• Brand & Profile: Promote CGN’s offer across local channels to maintain footfall, attract new supporters and celebrate members’ stories.

• Premises & Risk: Work with trustees on lease and premises issues and maintain a robust risk register to protect continuity of service.

Who you are

• An experienced, hands-on manager with significant experience of running small, community-facing charities or local services and a hands-on approach to operational delivery.

• Demonstrable expertise in recruiting, supporting and retaining volunteers, with confidence in DBS/safeguarding practice and volunteer supervision.

• Highly organised with strong event/activity planning skills, practical problem solving and attention to detail.

• Financially literate - comfortable with budgeting, grant monitoring and basic financial controls and able to work with volunteer finance leads.

• An excellent communicator: approachable, diplomatic and skilled at building trust with older people, volunteers, trustees and statutory partners.

• Values driven, emotionally resilient and committed to inclusivity and dignity in later life.

• Desirable: experience of Age-Friendly programmes or befriending schemes and local credibility or knowledge of Manchester/South Manchester.

Why Chorlton Good Neighbours?

• Meaningful local impact - lead a well-regarded neighbourhood charity with deep community trust and a broad activities programme.

• Strong volunteer culture - join an organisation supported by around 100 committed volunteers and an engaged trustee board.

• Secure footing to build from - healthy funds and a clear focus on securing multi-year funding and premises.

• Hands-on role with strategic scope - keep delivery at the heart of the job while developing proportionate systems and succession planning.

• Supportive transition - trustees have planned a careful handover and you will be supported through induction and the subsequent recruitment of a part-time assistant.

For full details of the role including how to apply, please download the full appointment brief. For an informal and confidential conversation about this position, please contact Jenny Hills at Harris Hill via the apply button with times to speak and (optional but appreciated) a CV or professional profile which will be treated with the strictest confidence.

Closing date for applications: 9am, Monday 13th April 2026

As leading charity recruitment specialists and a certified B Corp, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.

£28,000 - £32,900 per year 

Permanent, full-time (37.5 hours per week)

Hybrid working with regular travel to our London Bridge Office 

We’re looking for a Direct Marketing Executive to join the Individual Giving team at Prostate Cancer UK. We’re an ambitious charity with a bold mission and a fantastic culture. This role focuses on acquiring new cash and regular givers across a range of channels including digital, telephone and direct mail, helping fund research that will save and improve lives. 

In this role you’ll help drive forward our ambitious five-year fundraising strategy as we continue to grow income year on year to have the biggest impact for men. You will lead on our value exchange programme, working closely with the digital team and our telephone partner to continually optimise results. This is a great opportunity to gain experience across a multi-channel campaign. You will also work on wider telephone conversion campaigns and direct mail as well as other test channels with the aim of recruiting new regular and cash supporters as well as re-engaging those who have lapsed. You’ll also help develop and test welcome journeys to engage supporters with our work and make them feel valued. You’ll look for ways to test and innovate to drive the best results. You’ll collaborate with colleagues from across the organisation to drive the best creative, messaging, targeting and data insights. 

What we want from you 

Experience or knowledge of managing direct marketing campaigns across a range of channels, ideally digital, telephone or direct mail, and preferably gained from a fundraising environment.

You’ll possess first class communication and project management skills; a strong team ethic and you will be at ease working with key internal and external stakeholders at all levels. You’ll be a self-starter, with a curious nature and a keen eye for detail.Knowledge of data protection and sector compliance would also be beneficial.

If you’re looking for a role where you can make a meaningful difference every day, we’d love to hear from you. 

Why work with us?
Every man needs to know about the most common cancer in men – prostate cancer. It’s a real and present danger that takes over 12,000 of our dads, grandads, brothers and friends each year.

Prostate Cancer UK is the largest men’s health charity in the UK. We have a simple ambition – to stop prostate cancer damaging lives. We invest millions in research to revolutionise testing, treatment and care. We’re blazing a trail to a screening programme that could save thousands of lives with regular, accurate tests for all men at risk. And we work tirelessly to spread the word about risk and offer specialist support to people living with the disease.

Work with us and you’ll see your efforts pay off as we give men and their families the power to navigate prostate cancer.

Our commitment to equity, diversity and inclusion

At Prostate Cancer UK we’re committed to righting health inequalities across the UK, starting with those faced by Black men. This includes ground-breaking research into Black men's risk and working with communities directly to overcome barriers to the diagnosis and treatment of prostate cancer. To make this happen, we're dedicated to being an inclusive, proactive organisation, as we strive to be Allies to Black communities. We’ll achieve this by advocating and working alongside those communities to promote change. We're also working to be Allies to each other, not only protected groups. In 2024, we launched our New Allyship Training Programme. All colleagues at Prostate Cancer UK will be trained to act and identify as an Ally.

We've also signed Business in the Communities Race at Work Charter, as a dedication to our Black health equity work and wider EDI priorities. As a signatory, we're responsible and accountable for driving positive change.

How and where we work

Colleagues attend the office at least four days per month (pro rata for part-time colleagues) to collaborate, build relationships, and support projects and decision-making. You can choose where to work the rest of the time. Travel to the office is a commute, so we pay our own travel costs.

Additional in-person attendance will be required during your first few months for induction and training, to support you to learn the role and get to know colleagues.

We trust colleagues to work flexibly while balancing personal commitments with the needs of the charity, and we are committed to making reasonable adjustments for colleagues with a disability, neurodiversity, or a long-term physical or mental health condition.

How to Apply
Visit our Prostate Cancer UK Careers page to learn more about this role and the benefits we offer. On the vacancy advert, you’ll find everything you need to know about the role, how to apply, and what to include in your application.

You can also download a copy of the job description and access the link to our careers portal to submit your application via the website by clicking on the apply now button.

The closing date is Monday 6th April 2026.  Applications must be submitted by 23:45 UK time. 

Interviews: By arrangement. Currently scheduled for the week of 13th April 2026. We’re expecting the interviews for this role to be held online. 

Prostate Cancer UK is a registered charity in England and Wales (1005541) and in Scotland (SC039332). Registered company number 02653887.

We’re looking for an experienced, compassionate leader to oversee the day‑to‑day running of our national helpline services and co‑ordinate our Survivors Forums. This is a unique opportunity to shape a trauma‑informed, high‑quality support service for victims and survivors of rape and sexual abuse, as well as those who support them.

In this role, you’ll ensure our helplines remain safe, accessible, and responsive, providing steady leadership in a fast‑paced, emotionally complex environment. You’ll offer clinical supervision, guide a dedicated team of staff and volunteers, and champion best practice in safeguarding, risk management, and service quality.

You’ll also play a key part in strengthening survivor voices by supporting and co‑ordinating our Survivors Forums—helping shape the future of our organisation and the wider sector.

If you’re a qualified counsellor and clinical supervisor with experience managing frontline support or crisis services—and you’re driven by a commitment to trauma‑informed, survivor‑centred practice—this role offers the chance to lead meaningful change and support a service that truly matters.

We are recruiting a Head of HR / Business Partner to lead and deliver a best practice HR function for Flint House, ensuring the provision of high-quality, compliant and strategic people services that support operational excellence and the Charity’s mission of providing evidence-based rehabilitation to serving and retired police officers.

Reporting to CEO as a member of the Exec team, with one direct report, this role operates at both strategic and operational levels, advising Trustees, the CEO and senior leaders while ensuring effective day-to-day HR delivery across the organisation.

We are flexible and will consider applications for full time and part time. The role is very much site based due to staff base and patients, but there is potential for one day hybrid working a week.

Key responsibilities and competencies :

• Lead on complex employee relations matters including capability, grievance and disciplinary cases.
• Conduct investigations, formal hearings and appeals where required.
• Provide expert advice and guidance to managers on all employee relations matters.
• Maintain and develop employment contracts in line with organisational needs and legislative requirements.
• Support managers in managing absence and attendance effectively.
• Develop, implement and deliver the HR Strategy aligned to the Charity’s organisational objectives.
• Lead workforce planning and quarterly resource meetings in collaboration with the CEO and Heads of Department.
• Support organisational change initiatives, ensuring a consistent and well-managed approach.
• Contribute to organisational development and continuous improvement initiatives.
• Provide data-driven insights and reports to Exec and the CEO to inform strategic decision-making.
• Ensure full compliance with UK employment legislation, case law and regulatory requirements.
• Ensure pay, benefits and reward practices remain legally compliant and appropriately benchmarked, advising Finance and Payroll practices
• Monitor legislative developments and advise Trustees and the CEO on required changes.
• Develop, review and maintain HR policies, procedures and conditions of service.
• Liaise with external professional advisers, including employment solicitors where required.

Successful candidate will be CIPD Level 7 or similar experience with evidence of continuing CPD.

In addition - you will have 

• Strong strategic and operational capability.
• Significant experience as a Senior HR Generalist
• Excellent interpersonal and influencing skills, with credibility at Executive level.
• Clear, confident written and verbal communication skills.
• Strong analytical and reporting capability.
• Ability to prioritise, delegate and manage competing demands.
• Coaching and advisory capability.
• High level of IT literacy (Microsoft Office suite and HR systems / Sage HR and iHasco).

About us :

Flint House Police Rehabilitation is a registered Charity offering rehabilitation services to ill or injured serving and retired police officers suffering from a wide variety of physical and mental health conditions. Every year we treat over 3,000 police officers. Located just outside Goring on Thames in our beautiful Flint House and set in 20 acres of ancient woodland, this key role will drive the people and culture objectives for the Charity.

We offer a comprehensive benefits package including on site free parking, lunch or breakfast, free on site gym, comprehensive EAP program, Medical Cash program, Life Assurance,36 days holiday and usual Pension benefits.

The role is very much based on site, with restricted public transport, so own car is essential.

We’re looking for a dynamic and driven Individual Giving and Engagement Manager to deliver and grow our newly created donor retention programme. This is a brilliant opportunity for someone who is ready to get hands-on and bring fresh ideas, a test and learn approach and a passion for delivering high-quality fundraising appeals.

You’ll be an experienced IG fundraiser with a strong understanding of how to inspire donors to give. You’ll be a great fit if you are detail-confident and motivated by continuous improvement. 

Location:  Flexible: remote, hybrid or office-based (Horsforth, Leeds) 

At the Bone Cancer Research Trust, we exist because families refused to accept a world where primary bone cancer had no hope, no answers and almost no research. Today, we’re the UK’s leading bone cancer charity and every supporter you engage helps push vital research forward and provides comfort to families who need us. 

About the role 

As Relationship Manager, you’ll build genuine, lasting connections with our Special Funds - our named funds created in honour or memory of someone affected by primary bone cancer, community supporters and local businesses. Your relationship-led approach will help create the family feel connections we’re known for, inspiring long-term support and raising vital income for people affected by primary bone cancer 

You will: 

• Grow and manage Special Funds, our named funds created in honour or memory of someone affected by primary bone cancer. 

• Build strong, meaningful relationships with all our supporters, ensuring every person feels valued and connected. 

• Secure and steward regional corporate partnerships 

• Meet a regional income target of approx. £300,000 

• Represent BCRT in your region, strengthening awareness and community connections at meetings and events. 

About you: 

• A natural relationship builder with 3+ years’ fundraising experience and a genuine passion for supporter care. 

• Compassionate and professional, especially when working with families personally affected by primary bone cancer. 

• Organised, proactive and confident working independently, able to balance a varied workload. 

• A clear and engaging communicator, bringing warmth and positivity to every interaction. 

• Able to travel across the region (car required). 

Why you’ll love working with us 

You’ll join a small team that works collaboratively and keeps our community at the centre of everything we do. We’re supportive, friendly and you’ll have the flexibility to manage your work while seeing the direct impact of the relationships you build. 

What we offer 

• Flexible approach to working hours

• 30 days annual leave per calendar year (Pro-rata for part time staff) plus bank holidays 

• Private Health Insurance (following successful probation) 

• 6% employer pension contributions

• Life Assurance of 4x annual salary

Furnishing Futures is a charity that creates beautiful healing homes for women and children who have escaped domestic abuse, and been given empty social housing, using unwanted furniture from the interiors industry. We are looking for a Senior Specialist Support Worker, to provide maternity cover for 12 months managing our specialist support service and providing focussed support to beneficiaries.

Our specialist support team works alongside our home designers to provide advice and support on a range of issues to help alleviate social isolation for survivors, as well as facilitating women’s groups and managing relationships with referral partners.

We are looking for someone with experience supporting vulnerable people with complex needs from a wide variety of backgrounds, and an understanding of the impact of deprivation, discrimination and domestic abuse on individuals, families and communities. Based in Leyton you will be managing a small team and helping the charity develop its service across London. 

Job Title: Facilities Manager
Hours: 35 hours, Full time
Location: Blackstock Road, Finsbury Park, N4 2DR
Salary: £52,240 per annum
Contract: Permanent

We are seeking a proactive and experienced Facilities Manager to take ownership of the day-to-day operations of our London office, supporting approximately 90 colleagues while ensuring an excellent experience for visitors. This pivotal role is responsible for maintaining a safe, compliant, efficient, and productive workplace environment.

As this is a brand-new position at ISHA, we are looking for someone who can quickly get up to speed, assess our current facilities management approach, and develop a robust forward looking strategy that reflects best practice for an organisation of our size. The successful candidate will lead on building safety compliance, workplace adjustments, maintenance, contractor management, sustainability initiatives, and continuous improvement of our office standards.

You will also play a key role in designing and delivering an office improvement programme aimed at modernising and refreshing our workspace—creating a welcoming, energising, and professional environment for colleagues, residents, and visitors.

This is an excellent opportunity for someone with a solutions focused, can-do attitude, who thrives under pressure and takes pride in ensuring the office environment is safe, well managed, and aligned with ISHA’s values.

Key responsibilities

• Oversee the general upkeep and maintenance of the office premises, ensuring all systems (HVAC, lighting, plumbing, etc.) operate effectively.
• Manage planned preventative maintenance (PPM) schedules as well as reactive repairs.
• Liaise with external contractors and service providers to ensure high-quality and cost-effective service delivery.
• Collate, analyse, and present monthly reports, including key performance indicator (KPI) information.
• Ensure adherence to ISHA’s health and safety policies and procedures, acting as a key member of ISHA’s Health & Safety Forum.

We are looking for someone who is:

• Experienced in facilities management, ideally within a similar organisational setting.
• Qualified with a relevant facilities management certification.
• Confident in managing contractors, service contracts, and supplier relationships.
• Able to prioritise a varied workload and respond calmly and efficiently to urgent issues.
• Skilled in building strong working relationships across all levels of the organisation.

About us

Islington and Shoreditch Housing Association (ISHA) is a community and neighbourhood based housing organisation, managing and developing quality affordable housing for people in North and East London, and building homes in Hackney, Islington, and Waltham Forest.

We are ambitious: Our vision is to co-create homes and communities where everyone can flourish so that “if people could choose, they’d choose us”. Co-creation is central to our vision.

We believe that for people to flourish, they need not only to have safety, security, and a sense of belonging, but they also need to be able to contribute to and shape their environment. We believe that for everyone, including our residents, and staff.

Why work with us?

We offer a brilliant mix of benefits to support your wellbeing, growth, and work-life balance:

• Generous Leave: 29 days annual leave (plus bank holidays), rising to 31 after five years. Includes office closure over Christmas.
• Pension Perks: Salary sacrifice scheme with up to 10% employer contribution.
• Financial Support: Access to ethical financial services and home contents insurance via London Credit Union.
• Health & Wellbeing: Health cash plan, virtual GP, physio, gym discounts, cycle to work, eye care vouchers, and more.
• Professional Development: Personal Development Plans, study support, loans, and our Management Academy.
• Recognition & Community: Quarterly staff awards, regular team meetups, and a culture of celebrating success.
• Our EDI Council helps shape an inclusive workplace where every voice matters.
• Extra Goodies: Season ticket loans (interest-free) and support for professional subscriptions.

Deadline: 9am, Monday 30 March 2026
Interview: To be confirmed

Interested?

If you would like to find out more, please click the apply on recruiter's website button. 
You will be directed to our recruitment site to complete your application for this position. 
Once you have landed on our website, please follow the instructions.

Please note: We can only accept applications from candidates with eligibility to currently work in the UK.

Our Commitment to Equality, Diversity & Inclusion

At ISHA, we believe everyone deserves to be treated with fairness, respect, and dignity. We’re proud to reflect the rich diversity of the communities we serve and we expect the same inclusive values from everyone we work with.

No agencies please.

You’ll be key to providing a high-quality administrative and procedural support service for the Institute’s quality assurance and enhancement processes, ensuring accurate record-keeping, effective committee servicing, and timely coordination of regulatory and professional bodies documentation. This role underpins institutional resilience by maintaining continuity of quality operations. 

The role

We’re looking for a dynamic and commercially minded Corporate Partnerships Manager to play a role in growing Cruse’s corporate partnerships portfolio. Working within the Income Generation and Communications Department — and embedded in our Partnerships Team — you will lead the development, management and growth of impactful, long-term corporate relationships that help Cruse support more bereaved people every year.

In this role, you will spearhead the recruitment of new corporate partners while maximising the value and reach of existing partnerships. You’ll create compelling partnership propositions, negotiate mutually beneficial agreements, and provide exceptional stewardship that ensures every partner feels valued, inspired and fully connected to our mission.

How to apply

Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. 

Please note that your application may not be considered if you do not submit a CV and supporting statement.

The closing date for applications is 6th April 2026 with interviews taking place on a rolling basis.

We reserve the right to close the advert early, as interviews will be held as suitable candidates apply.

Please be advised that if you do not hear from us by 10th April 2026, unfortunately on this occasion you have not been shortlisted.

Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.

Criminal Record Checks

All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online: 

· Applicants in England and Wales: DBS Code of Practice

· Applicants in Northern Ireland: AccessNI Code of Practice

Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.

We comply with all relevant data protection legislation and process your data fairly.   

We're recruiting an Operations Officer to lead the foundation’s office management and outsourced IT functions, support cross-team administrative needs, support key compliance tasks, and to manage operations special projects. This role works closely with all members of the staff team. It is an operations management, project management, and administrative role. The foundation is in an exciting period of growth, and this position represents a key investment in our organisational infrastructure.

Please see the attached recruitment pack for more details.

The role

As our Advice Session Supervision, you will play a pivotal role in leading and managing the delivery of advice services across both office-based and community outreach settings.

You will supervise, support, and develop a team of employed advisers, volunteers, and supervisors—ensuring our services are of the highest quality and delivered in line with Citizens Advice standards. 

This includes oversight of advice sessions, project coordination, case checking, and ensuring team members are up to date with training and development.

This is a key leadership role requiring strong people management skills, sound advice knowledge, and the ability to motivate and empower others. You will demonstrate a deep commitment to the aims and principles of the Citizens Advice service, with a passion for achieving the best outcomes for our clients.

To succeed in this role, you will be:

• Resilient and calm under pressure

• A strong communicator and confident decision-maker

• Flexible and proactive in a fast-paced and evolving environment

• Organised, responsive, and capable of leading others through change
   

You’ll also bring experience of delivering advice and working with diverse client groups.

The role will involve regular travel between our central office and community venues across the City of Doncaster, so flexibility and a willingness to work in various locations is essential.

Role profile

Team Leadership & Line Management

• Supervise and support a team of advisers and volunteers in order to provide high quality accurate advice to service users and partners

• Conduct regular supervision, appraisals, and performance reviews.

• Support with recruitment, induction, and development for advisers and supervisors.

• Promote a culture of collaboration, learning, and inclusion.

Service Delivery Oversight

• Ensure smooth delivery of generalist and specialist advice services across all channels (in-person, phone, online, outreach).

• Monitor session flow and respond to operational pressures and safeguarding issues.

• Manage rota planning and resource allocation in response to demand.

Quality & Compliance

• Oversee quality assurance and ensure advice meets Citizens Advice standards.

• Conduct case checks, Independent file reviews, and support remedial action where needed.

• Promote continuous improvement and respond to client feedback or complaints.

• Ensure supervisors, advisers and volunteers complete tasks and remedial action in a timely manner.
   

 Technical Support & Guidance

• Act as a point of escalation for complex advice queries from supervisors, advisers and volunteers

• Ensure technical knowledge is shared and updated across the team.

• Contribute to internal training and CPD activities.

Training & Development

• Ensure all supervisors, advisers, and volunteers are up to date with mandatory and role-specific training.

• Monitor attendance at refresher events and promote a learning culture.

• Liaise with internal trainers to coordinate support and capacity building across teams.

• Ensure own training and professional development is kept up to date in line with role requirements.

 Service Development & Data Monitoring

• Use data, KPIs and trends to inform improvements and plan service delivery.
  Support the development and implementation of new projects and funding bids.

• Engage with partners and stakeholders to extend service reach and impact.

Research and campaigns

• Assist with research and campaigns by providing information on clients' circumstances and current issues faced 

• Provide statistical information on the number of clients and nature of cases and provide regular reports to management. 

• Monitor service provision to ensure that it reaches the widest possible client group. 

• Alert other staff to local and national issues and campaigns. 

  Person specification 

Essential: 

• At least 1 years’ experience supervising advice services or managing advice teams.

• Sound understanding of regulated advice delivery (e.g., debt, benefits, housing).

• Proven ability to manage people and deliver operational leadership.

• Experience conducting case checks and applying Citizens Advice quality standards.

• Strong interpersonal and problem-solving skills.. 

• Have access to a vehicle and be willing to travel to locations across Doncaster 

• An understanding of local and national issues that may affect those accessing the service provision 

Desirable:

• Experience of building relationships with partners and external organisations 

• Experience of working within a community setting

• Proven experience of working towards and achieving targets and running funded projects 

• Experience of providing advice 

• Familiarity with Citizens Advice systems and service models.

In accordance with Citizens Advice national policy we may require the successful candidate to be screened by the DBS. However, a criminal record will not necessarily be a bar to your being able to take up the job.

Terms and conditions

• Full time salary £28,000 -  £31,700 per annum depending on experience

• Hours - 37 hours per week with some requirement for out of usual office hours remote supervision

• A full-time post holder will be entitled to 28 days which are inclusive of the 8 normal bank holidays and 4 associated days. 

What we give our staff

We’re proud to be a National Living Wage employer, committed to ensuring all our staff are paid fairly and competitively.

At Citizens Advice Doncaster Borough, we value our people and offer a comprehensive benefits package to support your health, wellbeing, and professional growth. This includes:

• Access to the Cycle to Work scheme, promoting healthy, sustainable travel

• Membership of the Westfield Health Cash Plan, providing money back on everyday healthcare costs such as optical, dental, and physiotherapy

• A tailored induction and ongoing training, with opportunities for continuous professional development

• A collaborative, supportive team environment with regular peer support and knowledge sharing

The option to join our pension scheme through NEST, including employer contributions to support your financial future

Join us and be part of a friendly, purpose-driven team making a real difference in people’s lives across Doncaster.

Our values

We’re inventive. We’re not afraid of trying new things and learn by getting things wrong. We question every idea to make it better and we change when things aren’t working.

We’re generous. We work together, sharing knowledge and experience to solve problems. We tell it like it is and respect everyone.

We’re responsible. We do what we say we’ll do and keep our promises. We remember that we work for a charity and use our resources effectively.

3 things you should know about us

1. We’re local and we’re national. We have 6 national offices and offer direct support to people in around 300 independent local Citizens Advice services across England and Wales.

2. We’re here for everyone. Our advice helps people solve problems and our advocacy helps fix problems in society. Whatever the problem, we won’t turn people away.

3. We’re listened to - and we make a difference. Our trusted brand and the quality of our research mean we make a real impact on behalf of the people who rely on us.

How Citizens Advice Doncaster Borough works

We are an independent charity governed by our trustee board, and operating from 3 main offices, plus outreaches, across the borough of Doncaster. Our Chief Executive is James Woods.

We are a forward-looking and expanding organisation with a team of paid and volunteer advisers and admin staff.  Our team works across all our offices to deliver high quality generalist advice and casework in debt and benefits – and clients have access to our services through drop-in, appointment, telephone, email and web chat.

We are committed to Citizens Advice aims, principles and policies and equality and diversity standards are embedded throughout our organisation. It is essential that all our clients have an equal opportunity to access our services and all our staff work hard to put this into practice.

Overview of Citizens Advice

The Citizens Advice service is made up of Citizens Advice - the national charity - and a network of around 300 local Citizens Advice members.

This role sits our network of independent charities, delivering services from

• over 600 local Citizens Advice outlets

• over 1,800 community centres, GPs’ surgeries and prisons

They do this with:  

• 6,500 local staff

• over 23,000 trained volunteers

This is an exciting opportunity for an Assistant Community Shop Manager to play a key role in supporting the successful operation and growth of our Hythe Community Shop. You will help drive commercial performance, nurture strong local community relationships, and create a welcoming, motivating environment for volunteers and customers alike. This role offers the chance to shape the shop’s impact, develop your retail and people‑leadership skills, and contribute to the wider mission and values of Family Action.