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Information Officer Jobs in Charing Cross, Greater London

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Top job
Brain Research UK, London (On-site)
£26,500 per year
Join a leading neurological research charity to become a part of a small but dynamic team and make a difference in lives of people affected
Posted today Quick Apply
Top job
Youth Endowment Fund, London (Hybrid)
32,300
Your role involves ensuring that young people’s perspectives are heard and integrated into our work.
Posted today
Top job
CareTrade, Elephant and Castle (On-site)
£33,000 - £37,000 per year
We are looking for an experienced person to oversee participant job finding & employability training programmes within the Development Team
Posted 2 days ago
Closing in 6 days
The Maypole Project, Orpington (On-site)
£60,000 - £65,000 per year
We are seeking a new  Chief Executive Officer to lead us into our next exciting phase of growth and development to help shape the charity.
Posted 1 week ago
Royal School of Church Music, Remote
£24,000 per year FTE
Do you have a proven track record of selling? Are you an excellent communicator motivated by the success of reaching a sales target?
Posted 2 days ago
Day One Trauma Support, Remote
£32,000 - £35,000 per year
This is a newly created position to reflect the growing HR needs of the charity as the workforce expands and the executive support required.
Posted today Quick Apply
Closing in 5 days
Humanity & Inclusion UK, London (Hybrid)
£30,955 per year
Our UK team is looking for an enthusiastic and committed individual to join us as a Operations Coordinator.
Posted 2 days ago
Rethink Mental Illness, Lambeth (On-site)
£30,880 - £35,907 per year (£33,880 to £38,907 inclusive of London Allowance)
Posted today
Closing in 2 days
Make Votes Matter, Remote
£50,000 - £60,000 per year
The campaign for Proportional Representation seeks an experienced person to support the organisation through a new stage in its development
Posted 1 week ago
Page 4 of 32
London, Greater London (On-site) 0.73 miles
£26,500 per year
Full-time
Permanent

Actively Interviewing

This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!

Job description

Brain Research UK

Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.

We receive no government funding and it is only thanks to the generosity of our supporters that vital life changing, life-saving neurological research can be funded.

We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research.  This is a new role.  As a small and ambitious charity, we are seeking someone who is keen to join a small growing team and develop their skills and career within a vibrant, positive organisation.

 

The role

 

Reporting to the Events and Community Fundraising Manager, you will play a key role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters.  Specific fundraising streams will include, but not be limited to, London Marathon, Other Runs and Challenges, Community Fundraising, Special Events and other streams as needed.

Whilst this role is primarily providing administrative and stewardship support for fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity and the development of future fundraising initiatives and events.

The successful candidate will need to be a good team player, able to work independently; flexible; hard working and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.

Responsibilities

 

In this position you will:

· Be a primary contact point for our London Marathon runners to provide excellent customer care and increase fundraising potential

· Answer general public and supporter enquiries that come in by telephone, email, social media and WhatsApp groups and mail in a way that makes them feel important and valued regardless of the nature of their enquiry

· Assist with the processing of all income (cash, cheques, online platform donations)  correctly into the Donorfy database, and thank or pass to relevant team members for thanking in a timely manner

· Record as necessary enquiries, correspondence and responses on our Donorfy database

· Be a primary point of contact for our Challenge Event fundraisers.  Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed

· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge and running events.  This will include assisting with event administration, proactively making telephone calls in response to applications for places in London Marathon and to encourage fundraising, answering telephone calls, responding to emails WhatsApp and Facebook messages, thanking participants, sending materials to participants and updating records on Donorfy

· Monitoring Social Media and assisting with providing content for these channels/platforms

· Communications support: this may include contributing content for appeals, website and enewsletters and will include monitoring stewardship schedules and deadlines where needed

· Act as liaison for BRUK’s administration where needed with our fulfilment house and/or other suppliers

· Liaise with finance and/or Head of Fundraising as required

Person specification

 

You will be keen to develop your existing skills and to learn and absorb new skills.  You will be methodical and well–organised and provide careful attention to detail

 

It is essential that you have at least 12–15 months experience of working within the Third Sector in a supporter care and/or fundraising event administrative role

It is essential that you have the following skills:

· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone

· Time management – you must be able to effectively manage your time and workload

· Attention to detail -  you must be able to consistently produce accurate work

· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint

· Familiarity with the use of social media

· Experience of using a CRM database

It is desirable that you have the following skills:

· Previous experience using Donorfy CRM is an advantage

 

Knowledge

 

It is desirable that you have the following knowledge:

· Knowledge of fundraising principles and practices

This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties which fall reasonably within this role.  This is a description of the job as it is presently constituted.  It is Brain Research UK’ practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required. 

Application resources
Posted by
Brain Research UK View profile Company size Size: 6 - 10
Posted on: 03 May 2024
Closing date: 17 May 2024 at 23:59
Tags: Admin,Fundraising