Information Officer Jobs in London, Greater London
Summary
- Strive for Excellence
- Show Compassion
- Respect others
- Collaborate
- Act with Integrity
- Respond to customers on the Housing helpline, managing enquiries, raising contacts in a CRM database, with a view to tracking and tracing, follow up and offering excellent customer Service.
- Responding to customer queries and complaints via telephone, email, and inboxes, responding in line with SLA's and policy to promote a customer focused service.
- Take ownership of complaints by responding in line with policy, escalating when necessary, taking ownership of resolution and communication promptly .
- Deliver the void (unoccupied) property bulletin, using web based systems, ensuring data and information is accurate. Distribute to customers in required format on a scheduled basis as directed by the property team.
- Business Information sharing - Take full responsibility to undertake critical data checks, utilising systems and other documentation, to verify data is reliable and correct. In line with GDPR share data with relative third parties.
- Manage and maintain relevant computer based property and client records taking personal responsibility for ensuring the accuracy of data and recorded information.
- Provide detailed reports and information to produce mail-merge data, stakeholder and business information in line with key deadlines and compliance.
- Managing retention and disposal of information and files in line with GDPR and departmental policy.
- Manage the incoming mail service delivery through electronic means as well as incoming post (Church House), liaising with key business partners to establish a routine method of ensuring correspondence is directed to the correct team / department , cheques are handled in line with financial requirements and documents are returned where necessary.
- Manage standard letters / generic forms / I&R assessments as required, delivering a robust support service across the wider housing team.
- Create new and amend existing third-party details and ensure the accuracy of recorded information
- Liaise with utility suppliers, Local Authorities, customers and colleagues to ensure accuracy of data, including meter readings, void and occupancy date for council tax.
- Provide supporting information to clarify property status and request amended accounts to reflect this.
- Where necessary, investigate and respond to enquiries, including account queries, this may include enquiries from contractors, suppliers and other third parties.
- Challenge where necessary, to ensure value for money and quality of service from suppliers.
- Manage meter move requests and arrange prompt payment whilst liaising with all involved parties.
- Take responsibility for the day to day processing of payments across the Business team to include all departmental accounting functions in relation to works orders, purchase and framework orders, credit notes and invoices across charity and administrative company accounts, with particular focus to void costs, within required timeframes and in line with Service Level Agreements.
- Produce data uploads for finance transactions, ensuring accuracy of data and sign off completed data.
- Working collaboratively alongside our Finance and Resources partners to ensure prompt payment and when required, investigate queries that arise.
- Escalate issues and problems to managers when necessary to ensure payments are made on time, thus avoiding late payment fees and charges.
- Where necessary, engage with suppliers, contractors and customers ensuring that information is clear, concise and understood to achieve resolution.
- Support the management of the legacy mortgage scheme, supporting the Business Services Team Leader and Business Administration Officer (Mortgages), providing clarity and support on a range of queries and tasks.
- Manage quinquennial inspections in line with stakeholder agreements, refunding customers and producing monthly update reports.
- Develop knowledge and skills on mortgage redemptions, working closely with solicitors and customers to progress and complete sales and redemptions promptly.
- To ensure that data held in QL / SAP is complete, accurate and reliable through regular assessment of data using analysis and cleansing where necessary and to take personal responsibility for ensuring the accuracy of data and recorded information across all business streams.
- Produce stakeholder reports, business reports and information to enable transparency across the business, in line with agreements and compliance.
- Data management and entry for key information relating to insurance revaluations, working collaboratively with colleagues to ensure insurance values are periodically reviewed.
- Produce and take responsibility for mail-merge data to enable communication to customers and stakeholders as and when required.
- Provide administrative support services to the business team whilst maintaining effective internal communication across all teams to ensure information is shared and understood.
- Develop a culture of team collaboration to maintain day to day Business as Usual, working together effectively to get the job done.
- To organise your work to meet key objectives, on time and to agreed standards.
- Seeking continuous improvement in the way we deliver services.
- Responsible along with team members for ensuring continuation of service in the absence of other staff.
- Review and challenge existing processes and procedures, with a view to recommending new ways of thinking and managing tasks.
- Excellent attention to detail and methodical approach to checking information and detail.
- Proven experience of operating in a customer facing multi-channel / service environment.
- Ability to support operators and senior operators in their tasks and decision-making, only escalating to the line manager if you are unable to resolve the issues within the team.
- To work collaboratively with and through others. Supporting the wider team with clear communication and direction.
- Experience of having worked in a fast paced, customer focused environment.
- Good knowledge and application of Microsoft packages with intermediate level in Microsoft EXCEL
- Excellent levels of literacy and numeracy
- High level of professionalism, care and integrity, ensuring a positive image of the organisation is promoted at all times.
- Strong time management skills
- A positive attitude and ability to adapt to changes, enabling business growth and change
- Ability to work with minimum supervision, using problem solving skills and initiative to provide a customer focused service.
- Highly organised with the ability to multi-task and be flexible to respond to service delivery requirements.
- Ability to build strong relationships
- Ability to work flexibly, balancing competing priorities and meeting deadlines whilst understanding the needs, timescales and deadlines of others
- Strong oral and written communication skills to work effectively with colleagues, customers, business partners and stakeholders
- Strong analytical skills with the ability to collect, organize and analyse, significant amounts of data with attention to detail and accuracy
- Creative and innovative thinking with the ability to develop new systems, procedures and solutions
- Experience of accounting processes including management of purchase orders and other related tasks
- Knowledge of SAP financial systems and Aareon QL Housing Management System would be beneficial.
- Previous experience of working in a housing or charity setting.
- A salary of £33,382 plus age-related pension contributions between 8-15% of salary. We will also match any pension contributions you make up to an additional 3% of salary.
- 25 days annual leave (increasing to 30 days within 5 years) plus three additional days
- Flexible working hours and location, with an expectation of just 1-2 days per week in our office in Westminster
- Structured induction programme and access to a range of development opportunities including apprenticeships
- Access to Occupational Health, and an Employee Assistance Programme
- Opportunity to the Civil Service Sports & Social Club, and get involved in a range of staff networks, groups and societies
A fantastic opportunity has arisen with a learning disability charity for a Business and Finance Director, on a full-time, permanent basis. You will provide strategic financial leadership through strategic planning and robust reporting to ensure financial sustainability and facilitate growth of the organisation in order to maximise impact, in line with the charity’s objectives.
Please note, this role is predominantly remote based with the requirement to meet with the team one day per week.
Additionally, applicants looking for part-time - 4 days per week may be considered.
As Business and Finance Director, you will:
- Provide robust financial information to inform and improve operational management and decision making to further the charity's objectives
- Ensure financial sustainability of the charity and facilitate growth and development to further charitable aims
- Be responsible for financial planning including budgeting and forecasting
- Act as Company Secretary supporting trustees to ensure all legal and statutory compliance with Charitable Articles and Charity Commission requirements
- Have oversight of and be responsible for continuous improvement of IT (and data) systems (with support from out-sourced IT support) to ensure efficient and effective workflow across the organisation
The successful applicant will:
- Have significant demonstrable experience in finance within the charity sector, in a similar role
- Be fully qualified (hold a Professional Chartered Accountancy Qualification)
- Have a proven ability to think and plan strategically and commercially
- Demonstrate a good understanding of IT systems
- Have excellent communication skills, both written and verbal
If this sounds like you and you're keen to hear more, please do get in touch ASAP!
Please note, only successful applicants will be contacted with further information.
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
To maintain good practice standards, provide timely information and advice to local churches, and operate a robust casework service. To sustain and further develop a comprehensive safeguarding training programme that delivers nationally approved training effectively and with impact.
We are seeking to appoint two experienced Safeguarding Officers on a permanent contract; altogether 1.3 full-time equivalent between the two posts, with hours being negotiable with successful candidates.The post holders will have a relevant professional qualification and be able to demonstrate a proven track record of direct safeguarding practice with vulnerable adults or children or both. The successful applicants will be expected to provide effective leadership across the District to promote a culture of safeguarding, whilst supporting survivors of abuse.Working with partners from the Church’s Learning Network, the post holders will be expected to contribute to the planning and delivery of the District’s safeguarding training programme.
The post holders will be expected to be in sympathy with the aims of the Methodist Church.
Location: Home-based, own transport is essential as travel will be required region-wide.We need one member of staff to cover Cumbria and North Lancashire.
Hours: 37.5 hours per week, Monday to Friday, between 09:00 and 17:00. Also to include some evenings and occasional weekends.
Salary: £40,000 to £42,000 pro rata, dependent on experience.
Holidays: 25 days plus 8 bank holidays
Closing date for applications: Midday on Monday 20 May 2024
Interviews: 5th or 7th June
Applicants need to be aware that a report will be presented to the Methodist Conference in June which may result in DSOs becoming connexional (national) rather than district employees.
The client requests no contact from agencies or media sales.
You will be highly organised, with strong experience of administering financial and operational support to an organisation. As a positive ‘can-do’, resourceful and supportive team player, you will be confident working alone and with others, as part of a small team.
You will be ready and able to work remotely in the UK.
We are committed to supporting professional development, and flexible working.
Please make sure to submit both an application form and a CV. If either are omitted, the application will not be considered.
The client requests no contact from agencies or media sales.
The Organisation
Muscular Dystrophy UK is the leading charity for over 110,000 people in the UK living with one of over 60 muscle wasting and weakening conditions.
We connect our community of people living with muscle wasting and weakening conditions, and all the people around them, friends and family, healthcare professionals and scientists, so that everyone can get the healthcare, support and treatments needed to feel good, both mentally and physically.
We support people through every stage of their life, from the point of diagnosis to living the best life possible.
- We share expert advice and support people to live well now.
- We fund ground-breaking research to understand the different conditions better and lead us to new treatments.
- We work with the NHS towards universal access to specialist healthcare.
- Together, we campaign for people’s rights, better understanding, accessibility, and access to treatments.
The Role
With financial stability, diverse income streams, strong external networks and a high-quality, supportive, and constructive Senior Leadership Team, trustee board and Chair, Muscular Dystrophy UK presents a truly excellent opportunity for an experienced leader to build on the solid foundations and outstanding achievements of the organisation to date.
The Chief Executive provides overall leadership in terms of the strategic development and operational management of Muscular Dystrophy UK. The key purpose of the Chief Executive role is to inspire and lead the charity to support ground breaking research to drive the development of effective treatments and cures, to ensure access to specialist NHS care and support, to provide excellent direct services and promote opportunities to enable individuals and their families to live independently with the best possible quality of life.
The Chief Executive will ensure the charity is a high performing organisation with clear strategic objectives that engages widely and works effectively through partnerships to achieve its goals. The Chief Executive oversees and develops the financial performance of the charity which underpins the pace of strategic developments.
Person Specification
The ideal candidate should possess a multifaceted skill set with a demonstrable commitment to the vision and values of Muscular Dystrophy UK.
You must be a strategic thinker, capable of collaborating with the Board to define a clear organisational vision and effectively communicate it both internally and externally.
You should also demonstrate a mature understanding of charity governance, ensuring effective financial planning, tight controls, and risk management. You must possess high financial acumen to monitor income trends, identify areas for efficiency, and reduce costs while inspiring, motivating, and managing staff and volunteers to ensure coordinated activities across the organisation.
Additionally, you need to be an empathetic listener, with high levels of emotional intelligence, engaging a diverse group of stakeholders. You should demonstrate strong communication skills, resilience in problem-solving, and a coaching/mentoring style at all levels, while maintaining clarity, openness, and determination to achieve agreed objectives.
Experience:
- Significant leadership experience gained at senior level in a complex environment, ideally with good, first-hand knowledge of the research or health sectors, working with patients, families or vulnerable people.
- Evidence of leading the development and delivery of organisational strategy, key targets, service improvements and management of change.
- Solid track record of effectively managing resources and budgets, with experience of delivering long term financial sustainability and stewardship of valuable resources.
- Ability to forge and nurture effective partnerships and collaborative relationships with a range of organisations both inside and outside the research, healthcare and/or charitable sectors and also with patients and their families.
- Demonstrable evidence of strategic development and leading and inspiring people / organisations and developing effective partnerships.
Additional Information
For comprehensive information about Muscular Dystrophy UK, and for the complete Role Description and Person Specification, please download the Candidate Information Pack.
How to Apply
If you are interested in the opportunity to lead this amazing organisation and build on the fantastic achievements to date, please provide the following with your application:
- An up to date CV with details of two referees (we will not contact them without your prior permission)
- A support statement (no longer than two A4 sides) which addresses how you meet the main criteria and explains your motivations for applying
The next steps:
Closing date for applications: Monday 3rd June 2024
Preliminary interviews with Russam: Thursday 13th & Friday 14th June 2024
Interviews with Muscular Dystrophy UK (in London): 8th, 15th, 16th July 2024 (dates TBC
About INTRAC
INTRAC exists to promote positive social change. We do this by strengthening the wider ecosystems of civil society support and also by supporting civil society organisations themselves. So that these organisations are better able to develop, engage with others, and do what they want to do, better. We are a group of ethical and values-driven practitioners with expertise in civil society strengthening. Through our staff and global network we provide consultancy services, training and practical resources to support civil society actors in different ways.
We are particularly focused on organisational change and strengthening and providing support to strategy development, evidencing impact, and capturing, and responding to, learning. We work with organisations, movements and networks, and to strengthen the enabling environment for civil society. Our ambitious new strategy focuses on strengthening civil society ecosystems, rooted in local culture, methods, practices and knowledge bases, and connected to global learning and debate to enable further sense-making and collective action to change how civil society is supported.
About the role
As Project Officer you will play a central role in the delivery of INTRAC’s consultancy assignments and grant funded projects. This will involve coordinating short and long term projects, involving staff and consultants through our global network and clients around the world, ensuring effective and quality delivery. We carry out a wide variety of assignments, ranging from project evaluations to bespoke in-house training and learning partner roles for complex, multi-country civil society strengthening programmes.
You will work on a range of activities, such as organising and supporting online learning sessions, meetings or focus groups, coordinating feedback, communicating with team members and clients, administrative tasks, to support the smooth running and success of our work.
You will have an eye for detail, experience providing administrative and coordination support to complex projects and will be comfortable carrying out a number of tasks with competing deadlines at the same time.
We are looking for a versatile and dynamic individual, wanting to use their skills to support civil society around the world and with an interest in current debates concerning decolonisation and movements to shift power.
The client requests no contact from agencies or media sales.
We are seeking a well organised individual to support with the management and development of our foundations, grants and trusts work.
As we enter our seventh year as a charity and our work established within West Wales, we are now getting set to fulfil our mission that all children, wherever they reside in Wales, should be able to access the right support, at the right time.
Our new Foundations, grants and trusts officer will Work closely with the fundraising Officer and wider team and be able to guide and navigate their way through the various ways we need to engage with, apply to and subsequently report back to trusts and foundations; large and small.
The role is offered full or part-time and with the flexibility of office based in Pembrokeshire or working remotely from anywhere within Wales. The role will support our work across Wales and will have regular travel around the country and to meetings in our Pembrokeshire Centre.
Sandy Bear exist to support children, young people and families in the lead up to or following a bereavement across Wales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
We are currently seeking an enthusiastic Press and Campaigns Officer to raise the profile of Carers First, building our brand awareness and engagement levels to reach new carers. The successful candidate will also help to raise awareness of the issues affecting carers and be responsible for our press and media activity, helping us to secure national and local coverage.
You will work to increase the charity’s local presence improving visibility and helping to increase engagement with Carers First across all the areas in which we work, supporting with the development and delivery of our campaigns and projects.
To be successful you will require 1-2 years of experience in a public relations or communications position, ideally within the charity or public sectors, excellent IT skills including ability to use Microsoft Office suite, along with superb organisational skills with a proven ability to prioritise work to meet deadlines and show attention to detail.
In return you will benefit from working for a not-for-profit organisation that delivers a service which makes a real difference to peoples’ lives. We offer training and development to help you grow your career, a good annual leave entitlement, flexible working options, access to our workplace pension, employee assistance programme and a Benenden Healthcare package.
If you are interested in becoming part of the team and have the skills and experience that we are looking for and are passionate about making a real difference, then please read the Job Description and Person Specification.
Appointments are subject to Carers First receiving suitable references and an appropriate disclosure from the Disclosure and Barring Service.
We encourage and welcome applications regardless of gender, ethnicity, religion, disability, sexual orientation or age.
If you would like to discuss this role confidentially, please contact us and we will be happy to organise for one of the Team to contact you. Please note that if you have not been contacted within one week of submitting your online application, that your application has not been successful. Carers First is an Equal Opportunities Employer
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Our system keeps your personal information hidden until the recruiter contacts you.
Are you passionate about motivating and supporting people to take part in a wide range of fundraising events? Do you have a proven track record of engaging positively over time with donors throughout their journey alongside a charity? Are you a positive, skilled communicator with an eye for detail and an ability to get ‘stuck in’? If so, this role could be for you.
SUDEP Action is the only UK charity focused on preventing epilepsy-related deaths. We have the only epilepsy bereavement service freely available to anyone suddenly bereaved by epilepsy (including SUDEP). By representing the voices of those who have died and who are bereaved, we aim to learn from deaths, and use research, policy and campaigns to raise awareness and take action that helps save lives.
Working both independently and with the wider team you will deliver a high-quality community fundraising service. We’re looking for someone who has worked in a fundraising department and/or similar role before, preferably in the charity sector. Engaging confidently with people and feeling comfortable in adapting your approach to different audiences is a key skill for this role - whether they are major donors, corporates or community fundraisers. This is particularly important as many of our supporters & fundraisers are bereaved.
Building positive supporter connections is at the heart of what we do at SUDEP Action, so setting a positive example of this through your plans and actions, and demonstrating the importance of maintaining strong, personalised supporter relationships is key. You’ll know how to follow processes to record, monitor and evaluate supporters’ engagement with community fundraising activities, so this feeds back into how the charity operates.
Much of the charity’s income comes from our motivated and passionate supporters, so this role is a key part of income generation. The successful candidate will be able to build on current processes and successes to grow our engagement across all fundraising activities, platforms and campaigns. Experience of bid/grant writing would be desirable.
Interested? Please send us a CV and cover letter showing us why you want to work at SUDEP Action, why you think you are a great candidate for this role, and why your skills and experiences make you a good fit. It doesn’t have to be long, 1-2 pages at most, but should give specific examples to demonstrate your suitability to the role. Please note we will not accept applications without a covering letter which clearly covers this.
Our mission is to stop preventable epilepsy deaths and to provide the UK's only bereavement service for anyone who has experienced an epilepsy death
The client requests no contact from agencies or media sales.
About Reprieve
Reprieve is a UK charity founded in 1999. Reprieve uses strategic interventions to end the use of the death penalty globally, and to end extreme human rights abuses carried out in the name of “counterterrorism” or “national security”.
Reprieve works with the most disenfranchised people in society, as it is in their cases that human rights are most swiftly jettisoned and the rule of law is cast aside. Thus, Reprieve promotes and protects the rights of those facing the death penalty and those who are the victims of extreme human rights abuses carried out in the name of “counterterrorism” or “national security”, with a focus on arbitrary detention, torture, and extrajudicial executions.
Reprieve’s main office is in Aldgate, London, UK. Reprieve also supports full-time Fellows, who work as lawyers, investigators and campaigners in the countries in which we work. We work closely with a number of partner organisations in jurisdictions all over the world, who provide access to clients, expertise, knowledge and guidance on specific issues or regions. We work in cooperation with relevant government officials, individual lawyers and human rights defenders, as well as individual, corporate and foundation funders to further the cause of our shared goals.
About this role
The Digital Acquisition Officer is a key member of the Mass Engagement team and part of the wider Development team. The Mass Engagement team exists to raise awareness of Reprieve’s work, shift public opinion and to inspire support. Your role will be to engage members of the public, grow the Reprieve’s community and help establish our supporter base.
It is an exciting time for our team, as we launch their first mass engagement strategy to promote the long-term growth of the programme. Digital fundraising boomed between 2020 and 2021 but has faced challenges in 2022 and 2023. As we launch our new strategy, we are looking for a creative and enthusiastic individual, keen to try new things and learn through testing, excited about communicating Reprieve’s work to our supporters and inspiring them to donate.
You will be key to the acquisition of new supporters, leading on developing and managing lead generation across our platforms, building paid for and organic content, and developing new and innovative ways to engage supporters with the support of the Head of Digital and Mass Engagement.
As a small team we have a collaborative and “all hands on deck” approach, ready to step in and support each other. This means at times you will support on our retention and stewardship work, as well as helping the wider Development Team when needed.
You will share our commitment to fighting racism and advancing racial justice, as well as help craft comms that can take supporters with us on this work whilst ensuring we do this in a way that does not compound racist structures.
Contract, location and salary
This is a full-time, fixed term 18 month contract with the possibility of extension dependent on funding. The salary is £40,964 plus up to 5% employee matched pension contribution.
Further information and how to apply
For full details including a person specification and information on how to apply please see the job description.
Applicants should note that CVs, cover letters and other documents cannot be considered.
The client requests no contact from agencies or media sales.
An exciting opportunity has arisen for a Fundraising Officer to join a health related charity. This is a fantastic opportunity for someone who is looking to move into charity sector or an experienced fundraiser who is keen to grow and develop their experience and expertise across multiple areas of fundraising.
- The role will be split between Community fundraising and major donor (50:50)
- As a Fundraising Officer you will provide general team administration and process support for fundraising; support with Major Gifts thanking, stewardship and recognition.
- You will provide community fundraising support through increased charity visibility across charity hospital sites and implement of new planned workstreams.
In order to be successful, you must have experienced :
- An intuitive, self-starting attitude with the ability to work independently as well as part of a team
- The ability to meet deadlines, manage multiple work streams and prioritise tasks A good eye for detail and previous experience with administration
- Excellent communication skills - verbal and written
- Ability to collaborate with other teams and departments to maximise results
- Positive personal impact and credibility, with the ability to network and build relationships with people at all levels both internally and externally
- Confident ability to engage with members of public and hospital staff about the work of Charity
- Experience of working in an office environment
- Experience of working in customer- or client-facing role (not essential)
- Experience of working in fundraising for a charitable organisation (not essential)
- Experience in utilising a database to input and extract information (not essential)
- Excellent use of Powerpoint, Excel and Microsoft Word
Salary: £34,000
Contract type: Permanent
Location: London, hybrid working 2 days in the office
Deadline: Wednesday 15th May at 5pm
Interview dates: 1st round w/c 20th May
2nd round: w/c 27th May (exc. Bank Holiday)
Recruitment process: Cv and Supporting Statement to
If this sounds like you, then please do get in touch ASAP!
As leading charity recruitment specialists and a certified B Corp™, Harris Hill is committed to high and ever-improving standards of equitable and inclusive recruitment. We actively welcome applications from all sections of the community regardless of age, disability, gender, race, religion, sexuality and other protected characteristics.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Brain Research UK
Brain Research UK (BRUK) funds world-class research to discover the causes, develop new treatments and improve the lives of all those who are affected by neurological conditions.
We receive no government funding and it is only thanks to the generosity of our supporters that vital life changing, life-saving neurological research can be funded.
We are a well-established charity that has recently launched a new strategy to accelerate the progress and funding of neurological research. This is a new role. As a small and ambitious charity, we are seeking someone who is keen to join a small growing team and develop their skills and career within a vibrant, positive organisation.
The role
Reporting to the Events and Community Fundraising Manager, you will play a key role as part of the Fundraising Team by providing the highest levels of fundraising and event administration support to ensure the provision of seamless, excellent supporter care and assistance to our supporters. Specific fundraising streams will include, but not be limited to, London Marathon, Other Runs and Challenges, Community Fundraising, Special Events and other streams as needed.
Whilst this role is primarily providing administrative and stewardship support for fundraising and event activities, there will be opportunities to be involved with all other aspects of the charity and the development of future fundraising initiatives and events.
The successful candidate will need to be a good team player, able to work independently; flexible; hard working and prepared to play an enthusiastic role in helping to deliver excellent supporter care and increased fundraising income. Excellent verbal and written communication skills are essential.
Responsibilities
In this position you will:
· Be a primary contact point for our London Marathon runners to provide excellent customer care and increase fundraising potential
· Answer general public and supporter enquiries that come in by telephone, email, social media and WhatsApp groups and mail in a way that makes them feel important and valued regardless of the nature of their enquiry
· Assist with the processing of all income (cash, cheques, online platform donations) correctly into the Donorfy database, and thank or pass to relevant team members for thanking in a timely manner
· Record as necessary enquiries, correspondence and responses on our Donorfy database
· Be a primary point of contact for our Challenge Event fundraisers. Build excellent relationships with them and provide materials and support, liaising before, during and following their activity/event as needed
· To work with the team to provide support for key fundraising activities such as the London Marathon and other challenge and running events. This will include assisting with event administration, proactively making telephone calls in response to applications for places in London Marathon and to encourage fundraising, answering telephone calls, responding to emails WhatsApp and Facebook messages, thanking participants, sending materials to participants and updating records on Donorfy
· Monitoring Social Media and assisting with providing content for these channels/platforms
· Communications support: this may include contributing content for appeals, website and enewsletters and will include monitoring stewardship schedules and deadlines where needed
· Act as liaison for BRUK’s administration where needed with our fulfilment house and/or other suppliers
· Liaise with finance and/or Head of Fundraising as required
Person specification
You will be keen to develop your existing skills and to learn and absorb new skills. You will be methodical and well–organised and provide careful attention to detail
It is essential that you have at least 12–15 months experience of working within the Third Sector in a supporter care and/or fundraising event administrative role
It is essential that you have the following skills:
· Supporter care – must be able to provide our supporters and the general public with excellent customer service both written and over the phone
· Time management – you must be able to effectively manage your time and workload
· Attention to detail - you must be able to consistently produce accurate work
· IT literacy – you must be proficient in Word, Excel, Outlook and, ideally, PowerPoint
· Familiarity with the use of social media
· Experience of using a CRM database
It is desirable that you have the following skills:
· Previous experience using Donorfy CRM is an advantage
Knowledge
It is desirable that you have the following knowledge:
· Knowledge of fundraising principles and practices
This job description is not intended to be exhaustive in every respect, and you may be required to carry out any other duties which fall reasonably within this role. This is a description of the job as it is presently constituted. It is Brain Research UK’ practice to review job descriptions and to update them from time to time, in consultation with the post-holder, to ensure they relate to the job as then being performed, or to incorporate whatever changes are reasonably required.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Would you like to support Blood Cancer UK to secure high-value philanthropic income that will help beat blood cancer? Then this role is for you.
This is a really exciting time to join the Major Gifts team at Blood Cancer UK. Over the last three years we have seen significant income growth in this area, enabling us to invest more money in life-saving research.
We’re looking for an ambitious and resilient member of the team who will help drive forward new opportunities for income growth in the team, and provide a first class stewardship experience for our supporters. You might have existing experience working with high-value donors, however we are also open to candidates who have transferable experience from other areas – for example a sales or account management background.
We offer a truly agile and flexible working environment alongside other excellent benefits including 5 wellbeing days a year. If you’re looking to work in a collaborative, supportive and ambitious fundraising team then we would love to hear from you.
The client requests no contact from agencies or media sales.
Senior Committees Officer
£42,646 pa plus excellent benefits
Aldgate, London
35 hours per week
As Senior Committees Officer, you can manage a small team to support effective member engagement through committee secretariat services. This will suit you if have managed or supervised a team. This could be an opportunity if you are looking to move into formal management.
You will have experience of managing committee governance and support to enable efficiencies in administration processes. Such efficiencies will link to development of a new CRM.
Your focus on quality and detail will be coupled with an ability to proactively plan and prioritise a busy workload. You have a flexible approach to deliver the best outcome for members in a sensitive, confidential, and supportive manner. You enjoy working on your own initiative, can motivate and influence others.
The College is a professional membership organisation dedicated to the advancement of the science and practice of pathology. There are currently approximately 12,000 members, all of whom are pathologists based in hospitals, universities and laboratories in the UK and overseas. The College’s main tasks are to set and maintain training standards for doctors and scientists, to advice on the appointment of consultant pathologists, to ensure the membership is kept up to date with current practice through the continuing professional development scheme, and to promote the latest developments in pathology by holding scientific meetings.
The College’s mission is to promote excellence in the practice of pathology and to be responsible for maintaining standards through training, assessments, examinations and professional development.
We offer attractive staff benefits including 25 days annual leave (pro rata) rising with length of service, an employee discount scheme, and season tickets, as well as a cycle to work scheme. The College values diversity, welcoming applications from all members of society. We offer a mix of remote (home) and office working, with hybrid working arrangements currently in place.
Closing date: 10am, 20 May 2024.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as the applications come in. Don’t miss your opportunity, apply now!
Job Title: Finance Officer
Must have: Full right to work in the UK (if you don't have this we unfortunately won't be able to consider you for this role but we encourage you to look at our other global opportunities on our careers page)
Reporting to: HQ Finance Manager
Hours: 37.5 per week
Principal Location:London, hybrid with a minimum of 3 and an expectation of 4 days in the office per week.
Background:
Street Child believes that every child deserves the chance to go to school and learn. Our projects focus on a combination of education, child protection and livelihood support to address the social, economic and structural issues that underpin today’s education crisis. We partner with local organisations and communities to deliver our locally rooted programmes, using evidence to drive learning and the refinement and scale up of programmes to create maximum impact for the most children at the lowest cost. We pride ourselves on being willing to go to the world’s toughest places where others won’t, including remote, hard-to-reach areas and fragile, disaster-affected states across sub-Saharan Africa and South Asia. Since 2008 we have helped over 250,000 children to go to school and learn and supported over 25,000 families to set up businesses so they can afford the cost of educating their children.
Part 1: Role Purpose:
This role is a key member of the busy HQ finance function. Although the role is primarily focused on the HQ finances, the role operates within the context of Street Child as a global charity and so also has interaction with the global finance team. The role offers the chance to work across a number of finance functions, and some of the subsidiary charities. It is essential that the applicant can juggle the complexities of a busy role with has varied work priorities. Key stakeholders are the HQ Finance Manager, Finance Director and the HQ based fundraising team. The role works alongside the Finance Assistant and plays a role in oversight and coaching of this role.
Part 2: Key Responsibilities:
1) (40%) Deliver all functions related to Accounts Receivable
- Ensure that all income from a variety of different sources is correctly and accurately recorded in the finance system and CRM (which is under development) on a weekly basis.
- Supporting with work on accounts receivable including accessing, downloading and saving in a systematic manner reports from donor portals, bank account and other sources.
- Working with colleagues in Fundraising to analyse and code income reports in Excel and uploading it to the Finance system on a timely basis, at least weekly. Following up on how to code any income which is not allocated to a source.
- Working closely with colleagues in Fundraising to ensure prompt collection of outstanding balances from customers, and sending out monthly debtor balance statements.
- Raising donor invoices and requests for payments, and issuing donor receipts.
- Income and customer account reconciliations and revaluations.
- Any other responsibilities relating to Accounts Receivable.
2) (20%) Lead the Accounts Payable process
- Whilst the Finance Assistant is responsible for all payments, the Finance Officer has a lead role in ensuring that all invoices are paid on time, in an efficient manner and that the finance system reflects the transactions within the correct accounting period and correctly coded in the system – including account code, cost centre, project code and donor code.
- Determine most efficient payment platform to process international payments, and ensure that recorded in the finance system at the correct conversion rate.
- Be a point of contact with the Foreign exchange agents to quickly resolve any questions.
- Work with the Finance Assistant to ensure accurate and timely recording of all approved supplier invoices, requisitions, staff expenses and other expenditure in the accounting system and that all supporting documentation for all transactions are uploaded.
- Managing at least two payment runs a week and additional runs as required; ensuring that all invoices for payment are correctly approved by the budget holder, setting up payments on online banking platforms and sending out requests for payment approvals to payment authorisers and verifying that all payments are fully approved in the banking platforms by the deadline set.
- Once the payment is made, allocating the payment against the invoices in the Finance system.
- Reviewing staff expense claims to ensure that all supporting documentation is provided before payment.
- Managing monthly staff credit card reconciliations and ensure that these are returned on time with all receipts and invoices and checking and reviewing classifications, with follow up as required.
- Carry out monthly Creditor account reconciliations ensuring that all balances are valid and backed up with appropriate supporting documentation.
- Fully deliver the set up all payroll payments in time for the monthly pay day. This involves ensuring correct amount and currency of payment (which may differ from the salary of the individual’s employment contract) and method of payment across all HQ staff.
- Any other responsibilities relating to Accounts Payable.
3) (40%) Month end reporting and reconciliation and subsidiary accounts
- Complete all balance sheet reconciliations, including bank and petty cash reconciliations and submit for approval by HQ Finance Manager.
- Once CRM system is in place, undertake reconciliation processes between finance data and CRM data.
- Carry out monthly revaluations of bank accounts.
- Ensuring supporting information for transactions is correctly stored in electronic format on Teams such as bank statements, remittance advices, credit statements.
- Assist in preparation of internal reports, including working with Operations Department and Finance department to review their monthly reports.
- Take responsibility to deliver the management accounts of two subsidiary companies: Children in Crisis and HQ transactions of Africa Educational Trust.
- Compile information for Gift Aid returns.
- General support and assistance to the team including administrative duties and managing the office post.
- Other ad hoc support to the wider operations team as may be required.
- Audit: support with the year end audit and provision of supporting information to auditors.
Part 3: Person Specification
Attributes / Essential / Desirable
Education / Qualifications
- 5 GCSE at Grade C or above including English and Maths
- Post-GCSE qualification such as A-Level or T-level or equivalent
- Degree
- A Good understanding of double entry bookkeeping
- Part qualified accountancy qualification.
- Full Accountancy qualification
Experience and Knowledge
· IT Literate with strong Excel skills
- Familiar with using Teams
- Experience of working in a similar role
- Experience of using a CRM would be an advantage
- Charity or third sector experience.
Skills and Abilities
- Attention to detail
- Highly organised and self-motivated
- Flexible and able to manage multiple tasks at one time.
- Good written, verbal and presentation skills
- Ability to work under pressure and to tight deadlines
- Fast learner whilst not afraid to ask for help!
- Shows initiative in identifying problems and posing solutions
- Persistence and tenacity
Other
- Pro-active communication style including keeping team-members informed and updated as necessary.
- Work co-operatively and collaboratively with colleagues, other departments and other external contacts
- Strong communicator and able to explain work to other team members
- Good Interpersonal skills