Information officer jobs
PCS is seeking a motivated and experienced individual to join our Member Response team as Team Leader. This is an exciting opportunity to play a key role in supporting the growth and success of the union by leading a dynamic team handling queries and calls. This post is based in PCS Birmingham with hybrid working arrangements. This role offers the chance to make a meaningful impact in our union.
Salary and Location
- Band 3, Regional Spine points 37-33
- Starting salary: £39,403 p.a. rising to £43,715 p.a. in annual increments
- PCS Birmingham
Successful candidates for the post of Member Response Team Leader will be able to demonstrate:
- Experience leading teams or supervising staff
- Working in a customer-focused organisation or service
- A strong understanding of GDPR
- Experience using CRM platforms such as Salesforce
The main duties of the Member Response Team Leader role include:
- Managing a team of Member Response Team Administrators
- Day-to-day operations of the team
- Ensuring workflows are managed efficiently and service level agreements are consistently met
With an ability to foster a positive and collaborative working environment both remotely and in person, the Member Response Team Leader will be expected to provide clear direction, conduct appraisals, and support the professional development of their team. Strong leadership skills, a proactive approach to problem-solving, and the ability to motivate and engage staff are essential.
The role of Member Response Team Leader offers hybrid working with flexibility to work from home outside of peak periods. Due to key operational and democratic activities, the Member Response Team Leader will be required to attend the office daily from February to April each year and additional periods throughout the year. Outside of this period, hybrid flexibility will apply in line with team needs and organisational policy.
Closing date: at 12 midday on Thursday 20 November 2025
Interviews will be held by Zoom: Thursday 4 December 2025
About PCS
PCS is the Public and Commercial Services Union, representing many thousands of members working in the civil service and related areas.
Employer Benefits
You will have access to a generous package of staff benefits including
- flexible working (including hybrid working)
- childcare and family support
- generous maternity/paternity leave
- 32 days leave and Christmas closure
- pension scheme
- employee assistance programme
Learning and Development
The union offers a wide range of learning and development opportunities. We will work with you to support your continued professional development.
PCS Recruiting Process
We use CVMinder to manage all recruitment activities. It helps us to maintain our commitment to equality and diversity by ensuring that we are fair and compliant with our recruiting practices.
Applications must be received by the closing date and time specified.
Candidates invited for interview are required to make themselves available on the date/s specified. Interview dates cannot be changed to accommodate candidates who are unavailable to attend on the specified date.
- CVs will not be accepted. Please see the job description/person specification and follow the application process.
- PCS is working towards equal opportunities and is positive about disabled people.
- All posts can be considered on a full-time, part-time or job share basis.
Please view our guidance for applicants.
JOB DESCRIPTION: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Grade: Band 3, Region
Salary:
Regional Spine points 37-33
Regional Starting salary £39,403 p.a. rising to £43,715 p.a.
Location: PCS Birmingham
Purpose of the job:
To assist in maximising the potential for union growth, development and success through managing, co-ordinating and supporting the work of the Member Response Team, in line with PCS policy and our ethos as an organising union.
Responsible to: Member Response Team Manager
Responsible for: Member Response Administrators
Contacts
External:
PCS Union Representatives, Members, Government Departments, Employees of other trade unions, Suppliers, TUC, Employers, legal and other professional advisors, other external contacts
Internal:
PCS staff and officials, Bargaining Units, Membership and Balloting, and other internal departments
Main duties and responsibilities
1. People Management
- Day-to-day management of staff and workflow
- Manage work allocation, future planning and support for team/line manager
- Through the appraisal system, identify training and development needs, train or organise training for staff
- Undertake induction programmes, 1 to 1s and appraisals with staff as appropriate
- Apply the staff conduct policies e.g. discipline, grievance, capability, dignity at work and IT security policies as and when required
- Check work standards and maintain consistent quality of delegated tasks
- Proactively promote diversity including equality in line with the wider PCS approach
- Continuously improve effectiveness and efficiency of the administrative team
- Ensure health, safety and welfare of team members
2. Systems Management
- Develop and make best use of relevant systems e.g. office, IT, finance, etc.
- Attend relevant training and ensure staff are appropriately trained on system changes and developments
- Regularly reviewing existing systems, and ensure consistency and organisational best practice is followed
- Equality-proof and check that the design and operation of any new systems are in line with wider PCS policy, e.g. health and safety, and IT security policies, and make recommendations to senior officers as appropriate where new systems are designed that could be applicable to the wider union
- Implement an ongoing development and monitoring process for systems including managing resources, gathering, monitoring, collating and reconciling information, checking allocations, preparing reports, highlighting budget over and under spends
- Set up statistical systems to produce reports and analyse information i.e. membership reports, personal cases management system, equality statistics
- Organise and allocate work, deal with queries and correspondence, research information, produce briefs, documents and responses
- Ensure the membership system e.g. Salesforce is used to maintain up-to-date data
- Contract management work including scoping suppliers, drawing up tendering documents and recommendations, provide reports to bodies and committees
3. Team Working
- Proactively promote team working
- Initiate, organise, lead and participate in team meetings as appropriate
- Maintain high levels of confidentiality of sensitive issues at all times
- Provide assistance to team members
4. Office Coordination / Project Management
- Plan ahead and prioritise the teams work
- Share best practice with colleagues across the organisation
- Manage the physical work environment e.g. undertake risk assessments, coordinate office resources, review office layout in line with facilities systems, work with department head / SNO to deploy non-staff resources (e.g. office furniture and equipment) in the most effective manner
- Prepare for, attend and record meetings and events and take follow up action
- Liaise with senior officials both within PCS and external organisations e.g. trade unions, government departments and agencies
- Handle projects as directed by the line manager
- Deal with complex queries, issues, arising from staff or via correspondence from members
- Draft complex correspondence, briefs, reports as appropriate
5. Meeting, Conference, Election, Ballot, Events Arrangements
- Organise, co-ordinate and supervise arrangements for meetings, elections, conferences, seminars and other external and internal events
- Develop appropriate systems and support for events, conferences, elections, meetings, ballots, etc. e.g. ensuring computer and internet services are available, determine schedule for printing materials, and encourage participation
- Agree and manage timetables, processes and procedures
- Attend and contribute to events as appropriate
- Ensure compliance with rules and legal requirements, including equality issues, seeking guidance where appropriate
6. Union Organising and Campaigning (where appropriate)
- Co-ordinate and assist in the delivery of union organising activity at PCS members workplaces in support of and alongside the relevant PCS Officers
- Prepare, plan, and co-ordinate team(s) support for scheduled union organising and campaigning activity
- Maintain direct contact with PCS members within their workplace(s)/branches as required
- Co-ordinate and delegate union organising and campaigning support work/activity to direct staff team as required
7. General
- At all times implement and promote the PCS's Equal Opportunities Policy adhering to the PCS Values
- Take due and reasonable care of self and others in respect of Health & Safety at Work
- Participate in appraisal, training and development systems
- In all work activities, comply with data protection legislation and PCSs requirements for the protection of personal information and the privacy of individuals
- Act in a manner that enhances the work of the PCS and its overall public image
- Such other duties that may reasonably be required and which are within the level of the responsibility of this post
- Willing to work outside normal office hours and location subject to personal circumstances, and advanced notice
Person Specification: MEMBER RESPONSE TEAM LEADER
Ref: 1125
Date: November 2025
Location: PCS Birmingham
ESSENTIAL FACTORS
EXPERIENCE
- Working in a customer-focused organisation or service
- People management including induction, work allocation, appraisal and conduct
- Efficient set up and management of office systems, procedures and databases
- Draft and deal with complex correspondence and issues
- Events management, organisation and co-ordination
- Attend meetings, produce accurate records/notes of actions, follow up as appropriate
TRAINING (including continuous professional development)
- Evidence of ongoing training and continuing professional development
- Commitment to undertake job-related training
- Commitment to participation in appraisal and development review process
- Commitment to staff development
KNOWLEDGE
- Impact and use of digital and IT applications, including Microsoft Office and Salesforce
- Knowledge and understanding of trade unions and work of the public sector
- Project management/project activity
- Understanding of the application of GDPR
SKILLS
- Ability to communicate effectively using written and oral channels, including reports and presentations, with a variety of audiences
- Ability to identify, research, analyse and present evidence, including statistics
- Ability to manage team to ensure efficient running of the work of the department/unit
- Ability to identify and set priorities
- Deal with confidential and sensitive information
- Operational decision making (within defined parameters)
OTHER
- Commitment to the application of Equal Opportunities policies and practices at work
- Understanding of own role in maintaining legal compliances within PCS (e.g. data protection; health and safety)
- Flexible approach to work and willing to work outside of normal office hours and location on occasions
About the role
This is an exciting opportunity to join ATLEU, a leading anti-trafficking and human rights charity. We are looking for an inclusive, creative, talented facilitator, with exceptional leadership and interpersonal skills to be our Participation Manager.
The Participation Manager will facilitate survivors of trafficking to use their experiences to support the development of ATLEU’s work and services and to improve policy and practice across the anti-trafficking and legal advice sectors. Working with group members, this individual will be responsible for supporting the expansion of the group (The Changemakers) and the remit of ATLEU’s participation work from January 2026 when the current projects come to a close, ensuring new members are inducted and supported to engage and lead in future projects. The overall aim of the participation and activism work is to integrate survivors at all levels within ATLEU, as well as creating a project that offers different levels of engagement, depending on the interests and capacity of individual group members.
The Participation Manager is a key member of the Rise and Lead project team, which is a groundbreaking new employment pathways project in partnership with Southeast and East Asian Centre (SEEAC) and Voice of Domestic Workers for those with experience of human trafficking and migration.
The successful candidate will have direct experience of working with vulnerable individuals, ideally survivors of trafficking, a strong understanding of the challenges survivors face and be committed to shifting power to people with lived experience. They will have a flexible approach and understand what empowerment means in its truest sense, allowing the structure of the work to be led by the needs of the group rather than with a predetermined or fixed idea of what this will look like.
About ATLEU
Our vision is a just world where no one is enslaved or exploited.
Our mission is to secure safety, rights and justice for survivors of human trafficking by using and challenging the law.
Our strategic priorities are:
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To provide a model of high quality holistic legal support to survivors of human trafficking and exploitation
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To tackle systemic injustice through strategic litigation and pursuing policy change
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To build survivor leadership and influence within ATLEU and across the sector
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To strengthen the capacity of advice, frontline and community organisations to meet the needs of survivors
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To invest in and support our people to ensure we are effective and sustainable
Our values are:
There is always another way
We are persistent, resourceful and creative in our approach. We do the hard work to make justice accessible. We don’t give up in the fight for fairness and freedom.
We make the time. We listen. We hear
We take the time to really listen to our clients and colleagues. We want to restore autonomy and agency from where it was stolen. We give advice, not tell you what to do. If you fight, we fight. Our clients’ needs come first.
Knowledge is for sharing.
We lead the way in our knowledge and expertise of reforming the law. The strength of our team comes from our willingness to collaborate and share. We put our work before pride and always ask for help. Power of our knowledge comes through sharing it with others to secure justice and reform the law.
Although just a small team, ATLEU’s work has led to significant changes in law and policy. Since we were established in 2013, we have led the way in ensuring that survivors of trafficking have access to free, independent legal advice by enabling access to legal aid, across the range of issues survivors experience. For example, our litigation against the Legal Aid Agency led to their concession that legal aid provision was insufficient for victims of trafficking and an increase in the number of trafficking compensation cases that legal aid providers were contractually able to assist with each year (from 5 up to 100). Following litigation on behalf of our client LL, the Legal Aid Agency agreed that victims of trafficking were legally entitled to free immigration advice on applying for leave to remain in the UK on the basis of their trafficking experiences and publicised this entitlement.
Employment Information
Job Title: Participation Manager (Lived Experience)
Job Term: Permanent
Location: London based with hybrid working. We can offer flexible working arrangements but the role will require regular office attendance
Hours: 21 hrs per week
Salary Band: £31,374 – £37,772 pro rata per year. Starting salary will depend on the level of candidate’s experience
Pension: 7% pension contribution
Leave: 33 days a year (including bank holidays), with an increase of 1 day per year for each complete year of service, capped at 30 days plus bank holidays per year (38 days).
Benefits: Individual training budget and employee wellbeing programme, monthly team lunches and a personal wellbeing fund.
Probation period: 6-month probation period
Reports to: Policy Manager
Objectives of the post
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To lead on the development of ATLEU’s participation strategy including a plan for implementation.
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To develop ATLEU’s Changemakers expert by experience group so that it is sustainable, resilient and inclusive and able to deliver its strategic objectives.
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To build the power of survivors within ATLEU to influence organisational strategy and decision making and inform ATLEU’s services and priorities.
Main Responsibilities
Strategy development
1. Using the framework of ATLEU’s 5-year strategic plan, develop ATLEU’s participation strategy creating an annual plan to deliver on our organisational vision.
2. Develop and maintain positive relationships across ATLEU’s team staying up to date with different areas of organisational work in order to create opportunities for collaboration and coproduction with the Changemakers, finding flexible and creative ways to integrate new opportunities into the annual plan.
Developing ATLEU’s Changemakers group
3. Recruit and induct people with lived experience of trafficking to be active participants in the Changemakers.
4. To facilitate meetings of the Changemakers ensuring activities are accessible and inclusive for all participants.
5. To secure opportunities for skills and knowledge development through internal and external training.
6. Conduct needs assessments to identify safeguarding, support needs and development goals and provide practical and emotional support where required.
7. Nurturing the wellbeing and solidarity of the group, providing individual pastoral support, coordinating reflective practice sessions and group activities.
8. Review, adapt, and agree terms of reference and foundational values with the group.
9. To manage the annual lived experience budget.
Building the power of survivors within ATLEU
10. To be an effective liaison between the group and the Director, trustees and wider staff team.
11. Understanding how ATLEU works as an organisation and its key activities and facilitating regular communication between Changemakers and ATLEU’s people.
12. Create opportunities for collaboration, co-creation and leadership for ATLEU’s Changemakers members.
13. Identifying potential opportunities for Changemakers to take on paid roles within the organisation, defining the scope of the role, recruitment/ selection of individuals for the roles, and supporting individuals to gain experience of working independently (eg. peer research training development, training delivery).
14. To take a creative and flexible approach to working with the group, to understand their priorities and goals and find ways to steer and adapt their ideas so that they can be delivered within an organisational context.
15. Work with ATLEU’s Director, Head of Operations and People and Inclusion Manager to create pathways for people with lived experience of trafficking to participate in ATLEU’s governance and decision-making, including at trustee board level and development of funding proposals.
16. Support the delivery of ATLEU’s Rise and Lead Fellowship project helping to create an employment pathway for people with lived experience of human trafficking and migration in the advice and anti-trafficking sector.
17. Support the Rise and Lead Project Manager with the development of a bespoke inclusive recruitment programme and the delivery of the training fellowship, and the project monitoring and evaluation and dissemination of learning.
Coproduction with the Changemakers
18. Working with ATLEU’s Changemakers to act as agents of change, to influence external stakeholders (e.g. anti-trafficking organisations, policy makers, parliamentarians, media) and share their expertise, whilst ensuring the necessary safeguarding is in place.
19. To work with the Policy Manager and Communications and Public Affairs Officer to facilitate people with lived experience of trafficking to inform, shape and co-produce:
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Training
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Information / legal resources
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Peer Research reports
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Monitoring and evaluation (ATLEU’s services/ Rise and Lead)
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Policy & Communication materials
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Events
20. To find ways to cultivate respect for lived experience, and encourage inclusive practices in the sector, such as through engagement with the Lived Experience Coalition
Professional Development
21. To take responsibility for self-development on a continuous basis, including undertaking on-the-job and other training as required.
22. To discuss regularly with the Policy Manager your job performance and personal career development.
23. To participate fully in ATLEU’s appraisal process.
Other Duties
24. To play a full role in the organisation supporting colleagues to maximise their effectiveness.
25. To support and adhere to ATLEU’s equal opportunities policy and to always act in an ethical manner that upholds the good reputation of ATLEU.
26. To ensure that the terms of ATLEU’s funders are adhered to in all aspects of ATLEU’s delivery and to provide information for proposals and reports as required.
27. To attend and participate in staff meetings.
28. To support ATLEU’s social media presence in line with the organisation’s strategic objectives.
29. To represent ATLEU at external meetings and where necessary and to attend meetings, occasionally including those out of normal working hours, when necessary. To travel between ATLEU’s offices as required.
30. To undertake additional duties as may become necessary.
Please refer to the attachment below for further information and the full person specification.
We particularly welcome applications from Black, Asian, Minority-Ethnic and refugee and migrant backgrounds and from those with lived experience of the issues that ATLEU seeks to tackle.
Please note that candidates must be able to work in the UK and will be offered the job subject to suitable references and a DBS check. If you are appointed to the role, you will be required to provide further checks on your criminal records status throughout your employment.
We are holding two online information sessions on Zoom in English for applicants to find out more about the role. Details are as follows. A Zoom joining link can be found in the downloadable job pack:
Date: Thursday 23rd October
Time: 6.30 - 7.15pm
Meeting ID: Zoom 889 0469 8513
Passcode: 308237
Date: Wednesday 5th November
Time: 1 - 1.45pm
Meeting ID: Zoom 871 8268 7260
Passcode: 587053
NB. Please feel free to attend these information sessions with your camera turned off or using a different name if that would make you feel more comfortable in the space.
Application Process
Key dates
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Information sessions will be held on Thursday 23 October, 6pm - 6.45pm and Wednesday 5 November, 1pm - 1.45pm.
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The deadline for applications is 23:30 on Sunday 16 November.Applications received after this time will not be considered.
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First round interviews will be held in person on Tuesday 2 and Wednesday 3 December.
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Second round interviews will be held in person on Wednesday 10 December.
Please confirm your availability to attend first and second round interviews in your cover letter.
If you do not hear from us by Friday 28 November, it means that you have not been shortlisted for an interview. We regret that we do not have capacity to provide feedback to applicants who are not invited for an interview.
Please ensure that your cover letter addresses the following three points:
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Why you wish to work for ATLEU.
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How your previous experience demonstrates that you meet the essential Experience and Knowledge criteria, as well as any of desirable criteria if applicable, and
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Evidence that you have the following skills and abilities:
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(i) Ability to build rapport with a wide range of people and to communicate sensitively and sympathetically with traumatised and/or vulnerable people.
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(ii) Insightful, creative and courageous with the ability to challenge traditional thinking and push for change.
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(iii) Excellent interpersonal skills, professional manner, able to develop strong working relationships and effective alliances.
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(iv) Ability to manage effective collaboration.
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Please also include the following information:
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Contact telephone number
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Email address
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Confirmation of availability to attend first and second round interviews, if invited.
Inclusion at ATLEU
We are an equal opportunities employer and welcome applications from people of all backgrounds and experiences. We believe that diversity drives innovation, strengthens our teams, and leads to better outcomes for everyone. Each individual is valued for their unique perspectives, cultures, and circumstances, and we are committed to creating an inclusive and respectful environment where all employees feel supported, empowered, and able to thrive.
We actively encourage applications from suitably qualified candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We particularly welcome applicants from groups underrepresented in our sector, including individuals from Black, Asian and Minority Ethnic communities and those with lived experience of migration or trafficking. Please let us know of any reasonable adjustments needed during the recruitment process or in the role — we are happy to discuss how we can best support you.
The client requests no contact from agencies or media sales.
We seek a Finance Officer to join our small team. You will report to the Head of Finance to provide bookkeeping and accounting support for Global Dialogue and Global Dialogue Ventures Limited. You will use Xero and be responsible for many aspects of operational finance including maintaining accurate records in the organisation’s purchase and sales ledgers; processing accounts payable and receivable; bank and other reconciliations; supporting month, quarter and year-end closes; and resolving ad hoc queries.
This role is part-time. We are open to negotiating a working pattern that works for the successful candidate and for Global Dialogue.
Terms Permanent, 21-28 hours per week, subject to 12-week probationary period
Location Home-based. Must have right to work in UK.
Reporting Reports to the Head of Finance
Remuneration This role has been benchmarked at a UK salary of £33,000 (pro rata for a part time position). Global Dialogue offers a range of benefits including 25 days’ annual leave plus public holidays (pro rata), a flexible working policy, and personal development leave. We contribute 6% to our employee’s workplace pension (on qualifying earnings).
More about Global Dialogue
We currently host seven large networks and collaborations. Internationally, these including Ariadne, the network of European funders for social change and human rights; the Funders Initiative for Civil Society (FICS) including narrative initiative The Hive; Hamrah, an initiative to strengthen the resilience and increase the impact of a cohort of Afghan civil society organisations in exile; and the International Education Funders Group (IEFG).
We have five organizational commitments – when you work with Global Dialogue, you will find us to be Purposeful, Accountable, Respectful, Practical, and Equitable. These are not abstract values but active principles that guide how we work together, make decisions, and support the people, programmes, and movements we serve.
Job Description
Maintaining purchase ledger:
- Review staff and consultant expense claims
- Reconcile monthly credit card and Soldo statements
- Help prepare for bi-monthly pay runs by reviewing bill postings, ensuring they have received appropriate approvals
- Setting up payments in bank accounts
- Manage the posting and reconciliation of Employee of Record invoices
Maintaining sales ledger:
- Post grant income to Salesforce and Xero, following up any missing paperwork and queries
- Manage monthly programme income and reporting reminders
- Maintain Salesforce to ensure accuracy of data
Bank:
- Bank reconciliation for organisation’s GBP, EUR, USD bank accounts, for review by Head of Finance
- Paypal processing and reconciliations
- Support Head of Finance with FX transaction adjustments
Reconciliations and journals:
- Support Head of Finance with a variety of monthly and quarterly reconciliations, prepayments and accruals
- Help maintain the fixed asset register and support with monthly depreciation journals
- Help to prepare a variety of other monthly journals
Finance systems, policy and training development:
- Work with Head of Finance to keep finance policies and other documentation up to date
- Help draft new policies and guidance notes as required
- Provide Xero training for all new-starters and work with Head of Finance to keep training needs under review
- Act as a sounding board to programmes on finance queries and manage the Finance Team inbox
- Manage staff Soldo requests
Person Specification
- A recognised accountancy qualification and/or qualified by experience in accounting
- Able to demonstrate strong experience of Xero accounting software
- Good MS Office skills, especially Excel
- Track record of working to deadlines without close supervision and can ‘hit the ground running’
- Detail orientated
- Strong analytical and numerical skills, including the ability to sense check your own work
- Solid understanding of processes and a commitment to continual process improvement
- Good written and verbal communication skills, including the ability to explain finance to non-financial staff
- Able to manage a varied workload and to work flexibly in a small team
- Good interpersonal skills, supportive of other colleagues and with the ability to build effective working relationships
- Understands the importance of confidentiality
Desirable:
- Commitment to personal progression development in the field of finance
- Advanced Excel skills
- Experience of training staff in the use of finance procedures and systems
- Experience of voluntary sector or charity accounting is not essential but would be advantageous
- Interest in human rights and social change
Statement of Equal Opportunities
We value, welcome and respect all the differences that make us who we are and recognise that the intersections of our identities enrich our community. This includes age, cultural background, disability and mental health, ethnicity and race, gender, gender identity and expression, sexual orientation, and social background. We also recognise that the interconnected nature of these social categorisations can lead to overlapping systems of discrimination. We have a robust Equality and Diversity Policy that is periodically reviewed, ensuring that candidates and employees are treated fairly.
When talking to our team candidates can expect:
- To be asked questions that are relevant to the role
- All recruitment materials to be written in such a way that avoids direct and indirect discrimination, for example, without the use of gendered language
- To be given a chance to ask questions ahead of the interview
- To be given a clear understanding of what to expect in the interview
- To be compensated if asked to undertake an exercise that requires significant input
- To be treated with kindness and respect in every stage of the recruitment process
- Never to be asked irrelevant questions related to a protected characteristic
- That reasonable adjustments will be offered and implemented at every stage of recruitment
- Any concern or complaint raised to be taken seriously, investigated fully and managed in such a way that it would not negatively impact any recruitment decision.
How to apply
We use an online platform to manage our applications. Please follow the link to submit a CV and cover letter (not more than 2 pages) in English, detailing why you are interested in this role and how you meet the criteria set out in the person specification.
Shortlisted candidates will be invited to an initial online interview during the week commencing 24th November 2025.
Thank you for your interest in working with Global Dialogue. We look forward to hearing from you.
Global Dialogue is an international philanthropy support organisation partnering with funders to advance rights, equity and diversity.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The Talent Set are delighted to be working with a fantastic health charity to find their Senior Events Officer.
The charity offers a flexible working environment, with hybrid working and an expectation to work from their Hampshire office 2 days per week.
Reporting into the Challenge Events Fundraising Manager, you will take the lead in planning and delivering a portfolio of high-profile fundraising events that inspire, engage and make a real difference. You will oversee event logistics and marketing, as well as managing budgets and nurturing supporter relationships.
Key Responsibilities:
- Lead the planning, management, and delivery of a varied portfolio of fundraising and challenge events, for example:
Cambridge Half Marathon | The Big Half | London Landmarks Half Marathon | Manchester Half Marathon | Virtual Challenges (Marathon May, October Dog Walk) | Great North Run | Cardiff Half Marathon | Do your own thing | plus other events as agreed
- Oversee event budgets, monitoring costs and ensuring financial targets are met.
- Line-manage, coach and support team members to ensure team success.
- Develop and implement marketing and recruitment strategies to maximise participation and income.
- Deliver exceptional supporter experiences, ensuring participants feel valued and inspired.
- Build and maintain strong relationships with suppliers, agencies and partners.
- Ensure all events comply with health, safety, insurance and risk regulations.
- Evaluate event performance and produce insightful reports to drive continuous improvement.
Person Specification:
- Experience in a fundraising or events role, with a proven ability to deliver successful events.
- Proven experience in organising challenge events, using creativity and strategy to maximise participation and revenue.
- Excellent project management skills – you can manage multiple events and deadlines to successful outcome.
- Excellent writing and presentation skills with the ability to interpret and communicate complex information.
- A passionate, energetic, and self-motivated approach to delivering excellent supporter experiences.
- Experience managing budgets, ensuring expenditures is within agreed parameters.
To apply, please submit your CV demonstrating your suitability for this role by clicking the 'apply now' button (please do not apply via email). We aim to get back to all successful candidates within 48 working hours.
The Talent Set are committed to diverse and inclusive recruitment practices, ensuring equal opportunities for all applicants regardless of race, religion or belief, sex, sexual orientation, gender reassignment, marriage and civil partnership, pregnancy and maternity, disability, or age. We actively encourage applications from a wide range of backgrounds and are always happy to make reasonable adjustments to ensure a fair recruitment process.
Earthwatch currently has an exciting opportunity for a Fundraising Officer to join our Income Generation team. You will provide operational support to the team, help maximise revenue and deliver impactful environmental programmes. You will research funding opportunities, write applications and support individual giving campaigns.
ABOUT EARTHWATCH
Earthwatch is an environmental charity with science at its heart. We drive the change needed to live within our means and in balance with nature. We do this by connecting people with the natural world, monitoring the health of our natural resources, and informing the actions that will have the greatest positive impact. At Earthwatch, we believe in the value of creating meaningful connections as a solution to the environmental and social challenges we face. Every person has something to contribute towards a better future. When people feel a sense of belonging, they are equipped with the power to create change towards a more inclusive, equitable, and sustainable world.
Role purpose:
You will provide essential operational support to the Income Generation team, contributing to analytic, administrative, research, reporting, and stewardship tasks. You will assist with specific partnership development including working with funders and landowners. This role is key to helping Earthwatch maximise revenue and deliver impactful environmental programmes.
You will research funding opportunities, write applications, support individual giving campaigns, and maintain CRM records. If you're looking to build fundraising experience across multiple income streams and make a tangible impact on the environment, this could be the perfect role for you. Working as part of a close-knit team you will have vision across all programmes.
Responsibilities
Research & Proposal Writing
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Conduct research into potential trusts and foundations and corporate partners, including horizon scanning reports.
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Update databases with funding opportunities relevant to Earthwatch’s projects.
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Assist in writing and proofreading funding proposals and applications, alongside the Trusts and Foundations Manager and the Business Development Manager.
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Independently write smaller bids and funding requests.
Individual Giving & Partnerships
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Support the Individual Giving Manager with campaigns including direct debits, one-off donations, marathon fundraising, and legacies.
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Assist the Partnership Development Manager with research and building strategic relationships with local authorities and project sites.
CRM & Administration
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Maintain and update contact records in our CRM system (Microsoft Dynamics 365).
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Respond to emails in the Fundraising and Development inboxes.
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Monitor and report on team progress against objectives and KPIs.
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Provide general administrative support to the Income Generation team.
Collaboration & Communication
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Build strong relationships internally to understand Earthwatch’s work and articulate it in compelling cases for support.
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Work with colleagues to ensure funder requirements are met.
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Identify and promote stories and case studies that demonstrate impact.
In undertaking these roles, the postholder should also have regard to:
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Acting as an ambassador for the work, vision and values of Earthwatch Europe.
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Ensuring continuous development of skills and knowledge required for the post, undergoing training and performance review as required.
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Working within all the policies and procedures of Earthwatch Europe, ensuring compliance with health & safety policies and all legal and contractual obligations associated with the post.
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Collaborating with other Earthwatch teams to ensure effective delivery of partnership programmes.
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Carrying out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the post holder’s line manager.
Person Specification
Essential
Knowledge and Experience
- Experience of fundraising
- Experience of engaging with members of the public
Skills and Aptitude
- Excellent verbal and written communication skills, with attention to detail.
- Strong relationship-building skills.
- Experience in managing and meeting deadlines for multiple projects simultaneously.
- A positive, proactive attitude and willingness to learn.
- Strong IT skills, including Microsoft Outlook, Excel, Word and ability to create compelling presentations using Canva.
Personal Characteristics
- Demonstrable passion for environmental issues and sustainability, with an understanding of the environmental sector.
- Commitment to Earthwatch Europe’s mission and values.
- Highly organised, self-motivated, and able to work both independently and as part of a collaborative team.
- Creativity and drive to succeed, willing and able to take on exciting new challenges.
- Flexible and adaptable, able to respond positively to changing priorities and tasks.
Desirable
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Experience of working in the charity sector
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Experience of using databases, especially Microsoft Dynamics 365.
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Experience of writing fundraising applications.
- Experience of working within an environmental organisation
The client requests no contact from agencies or media sales.
Natural Heritage Officer (Inverbroom)
Salary: £25,750 - £27,295
Location: Ullapool, Inverbroom
Status: Full time, Permanent
Closing date: Wednesday 12 November 2025
Interviews: We anticipate conducting interview in person at Inverbroom, Wednesday 26th November 2025
We’re looking for a committed Natural Heritage Officer to help protect and enhance our natural environment for future generations. As a Natural Heritage Officer you will be in a unique position to support the planning and delivery of nature conservation works, including securing a baseline understanding of natural heritage across our newest and largest wildlife reserve.
About the Role
You will work closely with the project team, the post holder will undertake practical conservation and reserve management tasks, carrying out standardised reserve checks (including access infrastructure and fence surveys and tree safety inspections) and delivering remedial works either directly or with contractors when appropriate. The role will also develop and deliver public engagement activities and volunteering opportunities such as volunteer work parties and citizen science events, to connect people with Inverbroom’s natural heritage..
About You
You’ll bring:
· Relevant degree or N/SVQ Level 3 / 4 or equivalent demonstrable experience relating to countryside management.
· Certification to NPTC/Lantra standards and experience in chainsaw maintenance, cross cutting and felling small trees. CS 30 and 31 or willingness to undergo qualification. • Certification to NPTC/Lantra standards and experience in strimmer and brushcutter operations or willingness to undergo qualification. Certificate for trailer, all-terrain vehicles or willingness to undergo qualification.
· 2 years of planning and delivering practical conservation work.
· 2 years of volunteer supervision & management, including designing and delivering events &/or activities.
· Demonstrable experience in the safe use and maintenance of hand and power tools.
· Good understanding of land management for wildlife conservation.
· Good natural history skills and a knowledge of the species and habitats found in Scotland.
· Health & Safety legislation/procedures relating to outdoor working.
Why Join Us?
We are a leading conservation charity with a bold vision for a connected, resilient landscape where nature and people thrive. This role offers the chance to make a lasting impact on one of Scotland’s most ambitious restoration projects.
For more information regarding aspects of the role, please refer to the Job Description.
About us
CSE is a national charity based in Bristol with a clear mission: to tackle the climate emergency and end the suffering caused by cold homes. We believe in a future where everyone can live in a warm, healthy home powered by a fair and sustainable energy system, and we work with people, organisations and communities to help make that a reality. We collaborate across teams and disciplines to deliver practical change, and we’re proud of our independence, integrity and commitment to social justice. Our people are at the heart of what we do, and we want CSE to be an outstanding place to work, one where colleagues feel supported, included, and empowered to make a difference.
The role
Would you like to play a key role in making CSE a great place to work, enabling our people to deliver on our mission to end fuel poverty and tackle the climate emergency?
We are looking for a proactive and values-driven Senior HR Advisor to join our HR team. This is a newly created role and reflects both organisational growth and the increasing demand for proactive HR support, line manager guidance and HR project delivery.
As Senior HR Advisor, you will act as a trusted HR partner, providing confident advice, empowering line managers, and supporting projects and initiatives that strengthen engagement, wellbeing and performance. You will combine day-to-day HR support with delivering improvements to systems, processes and the employee experience, working closely with the Senior HR Manager and Senior HR Officer.
You will also play a key role in helping us embed new digital HR tools, including our HRIS (Employment Hero), Monday, and SharePoint HR intranet. We are in the early stages of rolling these out, so we are looking for someone tech-savvy who can support the Senior HR Manager with rolling up their sleeves, troubleshooting, and helping staff and line managers get the best out of them.
This is a role for someone who enjoys solving problems, improving ways of working, and helping people thrive. If you’re collaborative, approachable and solutions-focused, and excited by the chance to make a real impact in a mission-led charity, we’d love to hear from you.
Who you are
You are an experienced HR professional who is confident advising managers, balancing compliance with a people-centred approach. You are curious and resilient, always looking for ways to improve systems and processes, and passionate about creating a positive employee experience.
You will bring:
· Strong knowledge of UK employment law and HR best practice, ideally supported by CIPD Level 5 (or equivalent experience).
· Experience advising line managers on employee matters.
· Experience contributing to HR projects
· Confidence using HR systems and digital platforms
· Excellent communication skills, both written and verbal, and the ability to adapt your approach to different audiences.
· Strong organisational skills with high attention to detail, and the ability to balance priorities in a fast-paced environment.
· A collaborative, values-led approach that champions inclusion and builds trust with staff and managers.
What we offer
Working at CSE means being part of a supportive, purpose-driven team, where your skills contribute to real social and environmental change. We offer:
· Salary: Scale F (£36,075 - £43,211)
· Pension: 8% employer / 6% employee
· Holiday: 25 days AL plus BH’s
· Benefits:
o TOIL programme and flexibility to support work–life balance
o A commitment to supporting your role progression and continued development
o Health Cash Plan
o Life Assurance
o Enhanced sick pay, maternity pay, adoption pay
o Access to retail discounts and discounted breakdown cover
o Employee Assistance Programme
o Staff activities like yoga at lunch and a book club
o Tech Scheme
o Cycle to Work Scheme
Our culture and values
At CSE, our values shape how we work together and with others.
· Commitment to our mission
· Collaboration
· Conscientiousness
· Initiative
Application procedure
To apply, please complete CSE’s application form attached. Applications should clearly demonstrate how your skills and experience meet the person specification outlined in the job description.
The closing date for applications is 10:00 on Monday 24 November 2025.
Interviews will take place on w/c. Monday 1 December and Monday 8 Decmeber 2025.
Applications should be emailed or sent by post to: Centre for Sustainable Energy, St James Court, St James Parade, Bristol BS1 3LH.
If shortlisted for interview, we will ask you to provide evidence demonstrating your eligibility for employment in the UK.
The client requests no contact from agencies or media sales.
Join Samaritans as our new Data Protection Manager and play a vital role in ensuring data protection compliance across the organisation.
As our Data Protection Manager, you’ll be the go-to expert for all things data protection. You’ll lead our compliance efforts, advise teams across the organisation, and ensure we meet our legal obligations with confidence and care.
Reporting to the Head of Governance, Risk & Compliance, you’ll work collaboratively with colleagues, volunteers, and external stakeholders to embed best practice and foster a culture of privacy and accountability.
Contract
£48,000 - £50,000 per annum plus benefits
Full Time (35hrs per week)
Permanent contract
Hybrid – Linked to our Ewell (Surrey) office
In-person working: Meeting in person and working collaboratively are things we value. We work in person around 2 days or more per month.
We are passionate about flexible working, talk to us about your preferences
What you’ll do
Act as Samaritans’ appointed Data Protection Officer, offering support and advice across the organisation
Lead on data protection compliance, including incident management and Subject Access Requests (SARs)
Develop and maintain policies, procedures, and training that support a privacy-first culture
Monitor and manage data protection risks, controls and compliance
Oversee Data Protection Impact Assessments (DPIAs), Legitimate Interest Assessments (LIAs), and third-party due diligence
Monitor and respond to queries in our data protection inbox
Serve as the main contact for privacy queries and liaison with the Information Commissioner’s Office
What you’ll bring
Proven experience in managing data protection compliance
Strong stakeholder management and communication skills
Ability to explain difficult concepts and provide complex advice in simple terms
Ability to work independently and collaboratively across teams
High attention to detail and a proactive, solutions-focused mindset
Expert knowledge of data protection legislation (desirable)
Knowledge of cyber security risks and information security standards (desirable)
Experience in managing data protection incidents and breaches (desirable)
Experience in the charity or not-for-profit sector (desirable)
Professional qualification in data protection or related field (desirable)
Why Samaritans?
At Samaritans, you’ll be part of a people-first organisation deeply committed to inclusion, compassion and learning. You’ll contribute to a team where your voice matters, your expertise makes a difference, and your work helps save lives.
We welcome applications from individuals with lived experience and encourage those from underrepresented communities to apply. We are committed to creating an environment where all our people feel seen, heard and supported.
You’ll join a values-led organisation with a powerful mission and a collaborative culture. We offer flexible hybrid working, excellent benefits, and the chance to make a tangible difference in suicide prevention across the UK and Ireland.
For further information about Samaritans, including our charity structure, values, employee benefits, and application process, please read our recruitment brochure available here. You can also visit our careers website to access this.
We recognise the enormous benefits and the social justice imperatives of ensuring diversity at every level of our organisation. Samaritans is wholly committed to inclusion and diversity and to building a culture and environment where everyone is appreciated for the unique person they are. To ensure Samaritans is representative of those we support and who support us, we particularly welcome applications from disabled, racialised minority and LGBTQ+ candidates, as these people are under-represented at Samaritans.
Apply now
If this sounds like the opportunity for you, please apply. You’ll be asked to upload your CV and cover letter outlining how your skills and experience match the requirements for this role.
We kindly ask that you don’t rely on AI tools for your application answers, or to generate interview answers. We want to see your own unique ideas and writing skills. We want your application to stand out from the rest and showcase your own strengths.
Applications close: 12th November 2025 at 09:00am
Interviews: w/c 24th November 2025
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
In this exciting role, you will work closely with the Community & Events Fundraising Manager to develop and deliver a community and events fundraising programme. You will lead on third-party/designated fundraising events and ensure all activities are within budget and meet key performance indicators.
Key Responsibilities:
- Develop and deliver a community and events fundraising programme to maximise supporter relationships and fundraising opportunities.
- Identify and implement fundraising activities to attract new supporters and increase long-term support.
- Lead on third-party/designated fundraising events and activities, ensuring they are delivered to agreed budgets and key performance indicators.
- Build long-term relationships with supporters and maximise opportunities for repeat fundraising.
- Represent Blesma at third-party, Blesma-led, and community-led fundraising events, providing on-the-day support as needed.
- Manage fundraising platforms for community and events fundraising.
- Support the development and promotion of all fundraising activities within the Fundraising Team.
- Maintain accurate records on Raisers Edge to agreed standards and timescales.
About You:
- Proven experience in achieving/exceeding targets in the not-for-profit or commercial sectors.
- Experience of working in a customer/supporter-focused environment.
- Excellent relationship management and communication skills.
- Strong IT skills, including knowledge of Windows, MS Office, and fundraising databases (Blesma uses Raisers Edge).
- Exceptional time management and prioritisation skills.
- A passion for Blesma’s cause and work.
- A team player with a confident manner; a professional, flexible, positive person.
Why Join Us? At Blesma, we offer a supportive and collaborative working environment where you can make a real impact. We provide opportunities for professional growth and development, and you will be part of a team dedicated to making a difference in the lives of our veterans and their families.
How to Apply: If you are ready to take on this exciting challenge and make a difference, we would love to hear from you! Please send your CV and a cover letter detailing why you’d be an ideal candidate for the role and how your skills and experience match those outlined in the Person Specification.
If you’re not sure you meet every requirement, we still encourage you to apply — you might be just the person we’re looking for.
How to Apply
Full details on how to apply can be found at the end of this job description.
To be considered, applicants must submit:
A CV outlining relevant experience and qualifications.
A cover letter that clearly addresses all the screening questions listed in the job description.
Your cover letter should demonstrate how you meet the essential criteria and reflect your alignment with Blesma’s values and mission. Applications that do not answer the screening questions may not be shortlisted.
Thank you for your interest in joining our team — we look forward to receiving your application.
The client requests no contact from agencies or media sales.
Salary: £27,567 to £30,403 inclusive annual salary up to 19.7 percent employer pension contribution, plus essential car user allowance
Hours: Part time, 24 hours per week
Location: Civic Centre, St Peter's Street, St Albans, Hertfordshire, AL1 3JE
Closing Date: 14 November 2025
Do you have an interest in helping vulnerable individuals and want to make a practical difference to improving the quality of people's lives?
About the role
This is an excellent opportunity to provide a front-line response to reports of serious anti-social behaviour, domestic abuse, safeguarding and other community safety issues. Our Anti-Social Behaviour Team is a small, high performing team which deals with the above issues, along with our duties under Prevent, Modern Day Slavery, Hate Crimes and the Community Safety Partnership. This vacancy would give you the ideal opportunity to provide a front-line response and support Council tenants that report serious anti-social behaviour, domestic abuse, safeguarding and other community safety issues.
About you
You will be working closely with our colleagues in our Housing Management team, the Police, Social Services and other partner agencies. We are looking for an experienced individual to join our team with direct case management expertise of handing complex cases involving anti-social behaviour, and domestic abuse or safeguarding – either with a local authority or a social housing provider. There is a lot of autonomy in this role and its best suited to a candidate that can work proactively on their own initiative handling a demanding caseload.
St Albans is a unique English Cathedral City with a colourful history which can be seen in the Roman remains and variety of beautiful architecture, heritage sites and conservation areas. Set within green belt, off the M25, A1M and M1 the District includes a cathedral, vibrant city centre and thriving villages. Our centrally located offices in the city are near to the station (London St Pancras 20 minutes), shops and restaurants. In short it is a great place to live and work.
Benefits
• 26.5 days basic annual leave (increasing with service) bank holidays. Please note: annual leave will be pro-rated for anyone who does not have a standard full-time pattern of 37 hours over 5 days, e.g. part-timers
• Local Government Pension Scheme with current employer contribution up to 19.7 percent employer contributions
• Flexible working options
• Staff Parking Permit
• Reimbursement of professional fees
• Comprehensive development and training
• Discounted membership at selected local sports and fitness centres
• Access to discounts and benefits via online platform
Additional Information
Disability Confident: We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets all the essential criteria for the post.
Safeguarding: This post is subject to a Basic Disclosure Check.
English Fluency: The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required).
Interviews are scheduled for w/c: 1 December 2025
NOTE: Interviews are conducted throughout the application process. We reserve the right to close the vacancy at an earlier date and we strongly encourage you to submit your application as soon as possible.
You may have experience in the following: Community Safety Officer, Tenancy Enforcement Officer, Housing Officer, Neighbourhood Officer, Safeguarding Officer, Community Protection Officer, Housing Support Officer, Tenancy Management Officer, Community Engagement Officer, Antisocial Behaviour Coordinator, etc.
REF-224 858
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Individual Giving Officer
Do you enjoy marketing with a purpose?
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. We are looking for an Individual Giving Officer to join the team in this hybrid-working role.
Be part of a truly global Partnership, building brighter futures for vulnerable children.
Position: Individual Giving Officer
Location: Milton Keynes (Hybrid)
Hours: Full-time 36.5 hours per week
Contract: Permanent
Salary: £30,874
Closing Date: Fri 07 Nov 2025. We reserve the right to interview candidates and close the ad ahead of the closing date should a strong candidate be identified
Interview Date: Fri 14 Nov 2025
About the Role
Every sponsored child’s journey is unique and made possible by one generous person stepping forward to sponsor/support them. And that’s where you come in.
As an Individual Giving Officer at World Vision UK, you’ll support the development, production, delivery and reporting for our acquisition campaigns, which are created to inspire audiences to sponsor a child or donate to World Vision.
Working alongside the Media Channel Manager and agency partners - design and creative teams, media planning and buying agencies and other stakeholders, you’ll be responsible for operationalising all mass market, digital and traditional campaigns. You’ll be target and results driven, analysing what works and what doesn’t, working to optimise campaigns.
What a day could look like -
Morning: Contribute to a creative proposition workshop.
Afternoon: Get into the data – what campaigns are working, which creatives which channels, how many new sponsors is each driving.
In Between: Raising Purchase Orders, Ad copy checking and content gathering.
About You
This role IS for you if…
· You are target driven to make a difference.
· You love working in a fast-paced environment with deadlines.
· You have some experience of and want to develop within acquisition focused digital and traditional multi-channel marketing & fundraising.
Why Join Us?
· A flexible and supportive working culture
· Pension scheme (with employer contributions)
· Generous holiday allowance
· Free parking (Milton Keynes office)
· Opportunities for faith-based gatherings, prayer, and devotionals
· A welcoming, purpose-driven team who are passionate about making a difference
Please note that you MUST have the Right to work in the UK documentation as unfortunately, this role is not sponsored, and your application cannot be considered any further without it.
About the Organisation
World Vision is an international children’s charity working with children, their communities, and with supporters and partners, in almost 100 countries. Through long-term development projects, emergency responses and advocacy we’ve helped bring lasting change to millions of children, over more than 60 years. As a Christian organisation, everything we do is motivated by our faith as we strive to reflect God’s unconditional love.
An offer of employment is conditional upon the successful completion of applicable background checks, including a criminal records check.
World Vision is proud to be an Equal Opportunity Employer. We value diversity and aspire to reflect this in our workforce. We particularly welcome applications from under-represented sections of the community. World Vision UK also operates flexible working policies and practices. As a Disability committed employer we encourage qualified individuals with a disability to apply and request a reasonable adjustment if you are unable or limited in your ability to use or access as a result of your disability.
Please note we can only consider applicants who presently have the right to work in the UK.
You may also have experience in areas such Individual Giving, Individual Giving Officer, Individual Giving Fundraiser, Individual Giving Fundraising, Fundraising, Fundraiser, Digital Marketing, Digital Fundraising, Marketing, Marketing and Communications, Digital Communications, Marketing and Fundraising, Fundraising and Marketing.
PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.
Legacy Group Consulting LTD are recruiting on behalf of Solar Aid for a Supporter Care Officer;
Location: North East London
Contract: Full Time, Permanent – 37.5 hours
Salary: £27,900pa to £29,700pa – depending on experience
Closing Date: Wednesday 26th November
Why this role matters
We are working with an amazing, international charity – Solar Aid where their mission is to light up every home, school and clinic in Sub – Saharan Africa by 2030, using safe, clean, solar power to recruit someone fantastic for this role.
This role isn’t just about tasks and responsibilities, it’s about joining a team where your voice is valued, your growth is supported, and your work genuinely makes a difference.
What you’ll be doing
As the Supporter Care Officer, you'll be part of wider fundraising team, reporting to brilliant Supporter Care Manager – a small but might team. You’ll be at the heart of helping deliver outstanding supporter care experience, assisting the smooth running of fundraising operations and smooth handling of non-supporter communications.
Your key responsibilities will include:
- Making sure every supporter feels heard, valued, and appreciated
- Managing donation processes and supporter communications with care and efficiency
- Supporting the team with admin tasks that keep everything running smoothly
- Working closely with colleagues across teams to create a brilliant supporter experience
- Develop and refresh supporter journeys across engagement channels, working with Engagement and Digital teams
- Review and refresh “thank you” materials, communications and processes.
- Respond to supporter enquiries received by phone and email, acting as a first point of contact for supporters.
- Contribute to the integrity of the database by amending supporter details as necessary and recognising areas for improvement to support the Supporter Experience Manager with maintenance of the CRM.
What you’ll bring
We’re not looking for someone who ticks every box - we’re looking for someone who’s curious, committed, and ready to learn. If you’ve got the following, we’d love to hear from you:
- Experience in customer service, supporter care, or a similar rolerking knowledge of online fundraising
- Strong communication skills and a real empathy for people
- Good working knowledge of online fundraising
- Comfortable using databases, emails, and admin systems – they use Salesforce – if you have experience of this, would be advantageous
- A positive attitude and a willingness to pitch in
What’s in it for you
The chance to be part of an organisation that’s making tangible impact
- Supportive, inclusive team culture
- A working environment where new ideas and testing new things is strongly encouraged.
- Hybrid/flexible working options
- Opportunities for training, learning and growth
- 7% employer pension contribution
- 25 days’ annual leave
How to apply
If this sounds like your kind of role, we’d love to hear from you.
You can apply by sending your CV and a short cover note to Seema Choudhury at Legacy Group Consultancy LTD
If you are shortlisted for interview stage (it will be a 2 stage interview process – one informal chat online and one formal interview at the London office with an interview panel. Interview dates to be confirmed)
A note on equity
We actively encourage applications from people with backgrounds that are underrepresented in the charity sector. If you need any adjustments to take part in the recruitment process, please don’t hesitate to ask - we’re here to make this accessible to everyone.
Let's build your legacy together
Job Purpose
The weekend Home & Settle Project Officer is responsible for responding to referrals received over the weekend from both Royal London Hospital & Homerton Healthcare NHS Foundation Trust. You will work with the manager on Friday to deliver services and plan visits on the weekend for you to attend.
The service supports people returning after a stay in hospital, helping them to settle back at home, regain confidence and support with some practical tasks, e.g. shopping/cleaning. You will manage referrals, carry out assessments, and in liaison with the manager, allocate service users to Discharge and Settle Worker caseloads. You will provide direct frontline support and co-ordinate visits to the service users’ home in preparation for their return home. You will work collaboratively to lead and manage the weekend service to support the smooth transition from hospital to home for service users. The service is time limited, up to 4 or 6 weeks, to adjust, build confidence, and settle back in their homes.
Key Tasks
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Act as the first point of contact for all referrals over the weekend across both hospitals.
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Meet with patients in the community and/or hospital and carrying out assessments and risk assessments.
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Enter referrals on to AUKEL’s case management system (currently Charity Log) in accordance with GDPR guidelines.
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Allocate referrals to Discharge and Settle workers (in the week) using tech available (currently the Call Round App), training will be available.
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Collect feedback from service users and upload to case management system.
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Prepare and keep stock of AUKEL Welcome Packs and service leaflets.
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Deputise for the manger at discharge planning and other meetings as required.
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Support hospitals to improve the patient’s experience of the discharge process.
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Monitor the case loads of each of the Discharge and Settle workers (DSW) to ensure they are evenly and fairly balanced.
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Work collaboratively with other agencies providing support services.
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary readmission to hospital.
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Plan and develop person centred interventions to provide short term support for people after hospital discharge.
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Deliver the front-line support services over the weekend
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Provide occasional cover for the A/L of other Project Officers
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Work with people with a range of needs, dealing with issues ranging from social isolation and keeping people engaged in their community, to preventing unnecessary admission to hospital.
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Supervise, support and develop DSWs and volunteers in your service.
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Liaise with the handyperson service about referrals and jobs for service users.
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Ensure DSW are resourced to sign post service users to other services when the home and settle service intervention ends.
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Arranging access visits to service user’s homes.
Administration
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Keep AUKEL’s case management system up to date, input all data, and ensure all referrals, interventions, time spent with service users are recorded.
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Allocate referrals to DSW using tech available (currently - Charity Log ‘Call Round’ App).
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Ensure wards have good supply of service leaflets and referral forms.
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Ensure data collected meets the requirements of the service’s contract monitoring and key performance indicators.
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Ensure customer feedback questionnaires are sent at the end of each intervention and record returns.
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Ensure admin tasks relating to service users, Discharge and Settle workers or general admin is carried out in a timely and efficient manner.
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Provide cover as needed, i.e. annual leave and sickness, for the services you manage, and other hospital settle services provided by AUKEL
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Carry out monitoring of the service ensuring it meets the contractual requirements of commissioners.
Quality
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Be familiar with and to implement AUKEL policies and procedures.
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Ensure the service is delivered in accordance with Care Quality Commission fundamental standards.
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Ensure integration with other AUKEL projects, and service users are referred and/or sign-posted to appropriate support services available to them.
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Respond to safeguarding or other concerns and make appropriate reports and management action
Liaison
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Represent AUKEL and participate in appropriate external meetings and events to remain aware of local, regional and national issues affecting quality and compliance affecting care and home support services.
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Work in collaboration with hospital colleagues including discharge teams, A&E, ward staff, community teams to support the successful discharge of people and reduce readmission.
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Liaise with other AUKEL home and settle services across London and work collaboratively to maintain effective services, including sharing staff where appropriate.
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Work closely with the AUKEL handyperson service to meet contractual obligations where a handyperson service is provided as part of the service.
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Liaise with contractors to arrange deliveries and works to service user’s homes.
General
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Meet regularly with your line manager for support, supervision and appraisal.
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Attend team and staff meetings, (and other meetings) as required.
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Undertake any other duties within the competence of the post holder as may be required from time to time for the continued smooth running of AUKEL.
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Undertake any training required to fulfil the post.
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Carry out the duties of the post in accordance with AUKEL’s policies and procedures including: Equal Opportunities, Health & Safety, Confidentiality, Complaints, GDPR, Safeguarding Vulnerable Adults.
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Work within AUKEL’s expectations of professional boundaries and confidentiality.
Functional Links
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The Home and Settle Project Officer is supervised directly by the Home and Settle Manager.
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Close working is required with AUKEL Finance Team, Information, Advice, Advocacy & Befriending Services, AUKEL Community services directorate, and other home and settle services across East London.
Person Specification
Research shows that while middle class white men tend to apply for job when they meet around 60% of the criteria, women, people from the global majority, and people from other marginalised groups that encounter systematic discrimination tend to apply only when they meet all criteria. So, if you think you have what it takes, but don’t meet every single aspect of the job description, please still apply!
Experience
Essential
-
Minimum of 2 years’ experience of working within a health or care setting.
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Experience of using IT systems to record work done.
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Experience of supporting colleagues (this could be in a non- managerial position)
Desirable
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Experience of working within a hospital setting
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Experience of managing and developing staff.
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Experience of working with older people
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Experience of conducting assessments and risk assessments.
Knowledge & Understanding
Essential
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Understanding of the impact of discrimination and disadvantage on the lives of people and ability to work in a trauma-informed manner.
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Understanding of the needs of patients who may lack family or other support.
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Understanding of the needs of lone workers whilst working in the community.
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Understanding and commitment to safeguarding and promoting the welfare of vulnerable adults and their carers.
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Understand of and commitment to equity, diversity, inclusion and dignity.
Desirable
-
Knowledge of CQC fundamental standards
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Understanding of NHS hospital discharge procedures
Skills/Attributes
Essential
-
Excellent interpersonal skills
-
Excellent verbal and written communication
-
Intermediate IT skills
-
Excellent planning and organisational skills
-
Ability to work calmly under pressure.
Additional Requirements
-
This post is subject to the relevant check through the Disclosure & Barring Service (DBS)
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The role is required travel across East London
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Flexibility in working hours to meet organisational needs.
Additional Information
-
This job description is not intended to be exhaustive, but rather to clearly define the fundamental purpose, responsibilities and deliverables for the role.
-
In addition to the contents of this role description, employees are expected to undertake any and all other reasonable and related tasks allocated by line management.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: Fostering Recruitment Officer
Salary: £26,854 per annum salary (increasing to £29,838 in 18 months) + £750 per annum Homeworking Allowance
Hours & Contract: 35 Hours per week with some evening and weekend working - Permanent Contract
Location: Homebased in West Midlands, within reasonable travelling distance of Walsall and/or West Bromwich
As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.
As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults, as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.
In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK. 97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.
The Fostering Recruitment Officer will have a varied and interesting role working flexibly, including evenings and weekends, organising a variety of events, peer support groups, and promotional opportunities amongst local communities. Building relationships and communicating on the fostering process, the post holder will work closely with the West Midlands Team, existing foster carers and children and young people to promote the variety of services and benefits TACT provides to carers that contribute to making a positive difference to the outcomes for the young people and children in our care.
If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,apply now.
Overall Duties of the Fostering Recruitment Officer will include:
- Working collaboratively with the team to progress fostering enquiry management
- Support community recruitment activity to create a consistent pipeline of carer applicants
- Facilitating a smooth application and assessment process for potential foster carers
- Undertaking essential admin relating to record keeping, creation of data for analysis, evidence for measuring objectives
- Creative contribution to innovation and improvement of strategies and local recruitment activities
- Maintaining an understanding of regulations and requirements for provision of foster care services
- Working flexibly, including evenings and weekends, and travelling throughout the area
TACT offer an excellent employee benefits package including:
- 31 days paid holiday plus 8 annual bank holidays.
- Progression to salary target rate upon completion of 18 months service.
- 45p per mile for business travel.
- Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
- Family friendly policies.
- Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
- Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
- An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
- Menopause Policy and free Menopause Clinician Appointments.
- Stakeholder Pension Scheme (salary sacrifice).
- Fantastic learning and development opportunities for all roles.
This is a homebased role with the requirement for frequent travel across the West Midlands Area to travel to face-to-face events, team meetings, training and team wellbeing events.
An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.
Closing Date: Midnight on Sunday 9th November 2025
Interview Date: Thursday 20th November 2025 (via Microsoft Teams)
Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work. As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children. We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people. All our staff are expected to work in line with TACT’s safeguarding policies.
We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.
TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.
About the opportunity
As an Assurance Officer, you'll work in partnership with colleagues across Alzheimer's Society to deliver professional, credible, and valued assurance and counter fraud services. This is a role where your technical skills directly contribute to strengthening the Society's governance, risk management, and control processes, enabling better decision-making and ultimately the successful achievement of our objectives.
You'll be part of our Finance & Assurance directorate, working alongside the Assurance & Counter Fraud Manager to complete risk-based, value-adding assurance work. From conducting internal audit engagements and evaluating the effectiveness of controls to supporting our counter fraud framework and keeping abreast of sector best practices, you'll play a vital role in helping the Society operate safely, legally, and ethically.
This is an opportunity to use your internal audit experience in a mission-driven environment where partnership, collaboration, and continuous improvement are valued. You'll work with stakeholders across the organisation, providing pragmatic recommendations that enhance our operations and reputation while contributing to a year-end audit opinion.
About you:
You're a part-qualified internal auditor or CCAB accountant with proven experience of successfully delivering assurance projects. You understand internal audit methodologies, risk assessment, and control frameworks, and you can plan, test, and document assurance work to deliver credible and timely audit opinions. You're skilled at drafting professional, clear reports that provide real value to stakeholders.
You'll have:
- Part-qualified status as an internal auditor or CCAB accountant.
- Proven experience delivering internal audits, including planning, testing, documentation, and writing reports that stakeholders find genuinely useful.
- Solid understanding of audit methodologies, risk frameworks, and control environments.
- Strong communication skills that balance assertiveness with building relationships and influencing colleagues at all levels.
- Uncompromising integrity and professionalism.
- Ability to work independently and collaboratively, with a critical thinking mindset that spots opportunities for improvement.
- Genuine commitment to developing yourself and supporting others' growth.
What you’ll focus on:
- Delivering professional internal audit arrangements that reflect the organisation's risk profile.
- Helping develop and embed the strategic direction of internal audit, including new ways of working and conformance with professional standards.
- Working on internal audit engagements in line with the audit plan, contributing to the year-end audit opinion.
- Evaluating and providing assurance that internal processes and controls are designed and operating effectively to mitigate risks.
- Providing solution-focused, pragmatic recommendations for improvement.
- Ensuring audit recommendations are tracked and implemented.
- Supporting the maintenance of an effective counter fraud framework and culture.
- Helping maintain a log of fraudulent incidents and supporting investigation work where required.
- Promoting continuous improvement within the Assurance team.
- Keeping abreast of sector best practices and emerging trends in assurance and fraud.
Could your assurance expertise help protect a charity that's changing lives every single day? Are you ready to apply your technical skills in an environment where governance, risk management, and control aren't just compliance exercises - but essential foundations that enable us to deliver help and hope to families facing dementia?
Important Dates
The deadline for applications is 23:59 on Sunday 9th November.
Interviews will take place virtually on 19th/20th November.
About Alzheimer's Society
Dementia is the UK’s biggest killer. One in three people born in the UK today will develop dementia in their lifetime.
At Alzheimer’s Society, we’re the UK’s leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. We give vital support to people facing the most frightening times of their lives, while also funding groundbreaking research and campaigning to make dementia the priority it should be.
Together with our supporters, we’re working towards a world where dementia no longer devastates lives.
Our values make sure that our focus is clear for the challenges and opportunities ahead and remind us of what we all stand for.
Our commitment to Equity, Diversity, Inclusion & Belonging
We need to ensure the voices around our table better reflect and understand the communities we exist to serve. We strongly encourage individuals to apply who have a disability, impairment or health condition or individuals who identify as Black, Asian or from another minority ethnic background, as these groups are currently under-represented at Alzheimer's Society.
We want everyone we work with, as a colleague, volunteer, supporter, or someone we support, to feel included and that they belong at Alzheimer's Society.
Our Equity, Diversity and Inclusion Strategy here along with our internal employee forum and Employee Lived Experience network groups help us promote inclusion and belonging, becoming an engaged and inclusive organisation for all our people.
Our hiring process
During your recruitment process we want to make sure that you bring your whole self and can be at your best. We are working hard to ensure our recruitment process is as inclusive as possible, so please do inform us of your experience and anything you think we could do better by completing our candidate survey when you apply. Please also contact Alzheimer’s Society Talent Acquisition Team via [email protected] for application support or any adjustments you might need.
To ensure fairness and consistency to select the best candidate for this role, all our applications are anonymised up until an interview has been confirmed. We recognise the benefits of AI, but if you're considering using it to submit your application, we encourage you to reflect on the value it truly adds. AI tools often lack the personal touch and authenticity that set candidates apart. We want to hear your unique perspective, experiences, and skills, so we encourage you to showcase them in your own voice.
We try to avoid closing roles early where possible, however if we receive a high volume of applications, we may close earlier than the advertised closing date. Should this occur, we will aim to provide you with at least 48 hours' notice.
We are committed to safer recruitment and ensuring the welfare of those we work with, due to the nature of some of our roles, we might need to carry out a DBS check at the relevant level.
Giving back to you
Our employees work hard every day to make a true difference in people's lives. We are proud to support them with a range of benefits, recognition and many options for working agilely, all contributing to a strong work life balance. We also have various learning programmes to support you in your development and help you grow to realise your potential and shape a career with Alzheimer's Society.
You can also visit our Working for Us pages, which give you more information about what it’s like to be an employee at the Society.


