Information records manager jobs

Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?

Join Our Team as a Customer Services Advisor – Outbound calling

As a Customer Services Advisor - Outbound calling , you’ll be the friendly and trusted voice of BHF building meaningful relationships with our customers, supporters, and fundraisers. You’ll play a key role in shaping perceptions, influencing engagement, and stewarding long-term connections through outbound calling and responsive support.

Key Responsibilities:

• Connecting with our BHF supporters through outbound calls, supporting their training schedules, fundraising, and promoting major events like the London Marathon and the London to Brighton Bike Ride.
• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback.
• Using our ticketing and CRM systems to update customer records.
• Enhancing satisfaction and relationships through stewardship activities. 

About You

Your ability to connect with people is your superpower. We’re looking for someone who’s naturally curious, a quick learner, and passionate about building meaningful relationships. You’ll be the first point of contact for our customers and supporters, listening, asking insightful questions, and providing the right help at the right time.

You can influence with empathy, fundraise with integrity, and turn everyday conversations into meaningful moments. Your enthusiasm and warmth shine through in every interaction, guiding supporters through their journey whether they’re training for a major event or making a heartfelt donation. You’re resilient, calm under pressure, and make people feel genuinely valued.

You’ll be confident using Microsoft Office, databases, and handling data entry with accuracy. Your proactive, “can-do” attitude means you take ownership of queries and give people the time and care they deserve.

Driven by customer satisfaction, you see challenges as opportunities to create unforgettable moments. Your excellent administrative and time management skills help you stay organised and focused, even when juggling multiple priorities.

Why Join Us?

We offer our staff generous benefits, such as: 

• 30 days annual leave plus bank holidays. 

• Private medical insurance, dental health cover, and money towards gym membership. 

• Pension scheme with employer contribution up to 10%. 

• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave. 

• Life assurance. 

• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them. 

Working Arrangements

• 2 x Permanent contract and 5 x 6-month Fixed Term Contract starting on 14th Jan 2026 .
• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

• Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

• Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 2nd 3rd and 4th December 2025. Please note that these dates are fixed and cannot be changed.

Start Date & Induction:

All new team members will start on 14th Jan 2026, and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.

About us

Every single one of us is vulnerable to the heartbreak caused by heart and circulatory diseases – they are the world’s biggest killers. But the research we fund represents hope. And nothing matters more than finding cures and treatments that give us more time with the people we love.

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed.

The International Agency for the Prevention of Blindness (IAPB) is the overarching alliance for the global eye health sector dedicated to eliminating the global vision crisis. A global network spread across 100+ countries, of the most brilliant and committed non-profits, philanthropists, public and private organisations. We are seeking someone to be a part of our journey and help us achieve our goals. We are a small charity with a supportive can-do attitude. We are informal but professional and work flexibly. This role offers a real opportunity for someone to contribute our development and progress towards our goals.

The successful candidate will be central to providing a first class governance service to the IAPB board and it’s committees, whilst working across the organisation to ensure all operations are managed in a timely and efficient manner.

Governance

· Provide administrative support to the Board and sub-committees, including scheduling meetings (including annual AGM), supporting the CEO and Deputy CEO in drafting agendas, preparing, collating and distributing papers, and minuting meetings.

· Acting as the key point of contact for members of the Board.

· With the CEO and Deputy CEO, track key deliverables and action points and follow up on outstanding items.

· Assisting with the election, appointment and reappointment processes for board and committee members.

· Manage trustee onboarding, training, and compliance requirements.

· Maintain board records and listings.

· Supporting the Deputy CEO to ensure compliance with all relevant legal and regulatory requirements.  

Operations

· Assist in the daily management of IAPB operations, including correspondence, scheduling and record-keeping.

· Maintaining efficient administration systems and databases.

· Help coordinate internal meetings, prepare agendas and take minutes.

· Office management administration

· Support to IT and HR as needed.

· Compliance with data protection and health and safety policies.

· Provide support to all other departments as necessary.

· Other reasonable duties as required from time to time.

General

· To respect the personal choice and lifestyles of colleagues those with whom we come into contact, ensuring that equal opportunity principles are always applied.

· To be an ambassador for IAPB and demonstrate IAPB organisational behaviours – Ambitious, Collaborative, Inclusive and Strategic.

Skills & experience

· Previous experience in governance administration is desirable but not essential, however a strong interest in this field is required.

· The ability to maintain confidentiality and handle sensitive information.

· This position requires a tech-savvy person (Microsoft Office etc) with administrative maturity and the ability to operate autonomously.

· Excellent minute-taking skills coupled with excellent organisational and time management skills, with the ability to work flexibly in response to changing priorities.

· Excellent interpersonal skills, including the confidence and ability to deal with senior stakeholders.

· The ability to deal with competing priorities whilst maintaining a high level of attention to detail.

· A collaborative approach.

· Commitment to the values and behaviours of IAPB.

Other Information

· Benefits include 30 days annual leave (plus statutory bank holidays), pro rata for part time employees

· Pension scheme – 10% Employer contribution, no minimum employee contribution

· Group life assurance

· Hybrid working

· Flexible working

· Employee Assistance Provider

· Various family friendly policies

· We are only accepting applicants with a right to work in the UK; we are unable to sponsor people requiring a work visa.

Barnet Mencap is a charity based in Finchley that provides support and runs a multitude of projects for people with learning disabilities and/or Autism. We are dynamic, enthusiastic, diverse, and committed to equal opportunities and the safeguarding of children and adults at risk. 

There is currently a vacancy within our Equality Housing Team for a focused individual to join our caring, passionate, and diverse team in supporting adults with moderate learning disabilities and autistic adults to live independently in housing situations of their choice. Please note that this position will require weekend availability. Please view the Job Description and Person Specification for a better idea of what the role entails and what we’re looking for.

The successful candidate will have:

• Experience of working with adults with learning disabilities and autistic adults in a community setting
• Understanding of the issues faced by people with learning disabilities and autistic people living independently and the skills to meet their practical, social and emotional needs
• A ‘Person Centred Planning’ ethos
• Providing support with personal care as required
• Excellent communication and record keeping skills

The successful candidate will be required to complete an enhanced Disclosure and Barring Service application in line with Section 115 of The Police Act 1997.  

The role supports the Individual Giving team by leading the day-to-day delivery of legacy stewardship, supporter journeys, and mid-level donor care. By strengthening supporter relationships, it enables the Individual Giving Manager to concentrate on acquisition and retention campaigns. 

NICE is a charity dedicated to improving the lives of people with movement disorders. We work with children and adults affected by neurological conditions such as cerebral palsy, Parkinson’s, Stroke and MS. We push the boundaries of human potential for people living with these physical disabilities by teaching them, through Conductive Education, a range of skills that promote an active lifestyle and showing them that there can be life after diagnosis.

This is an exciting time to join NICE, as we begin to plan for our 40th Anniversary year and build on our existing fundraising strategy to grow our supporter base and develop new income streams to support the expansion of our services. We have a small but successful fundraising team in place, who work collaboratively to manage fundraising activity and meet agreed income targets.

We are looking for a candidate who can engage our families and individual and community supporters, compellingly convey the need for, and impact of, the work we do.  The post holder will work closely with the CEO, Fundraising Manager, the rest of the fundraising team as well as other teams across the organisation, not forgetting our amazing families.

Key Responsibilities:

• Generate income across an agreed range of community fundraising initiatives and events
• Steward supporters to help maximise income and future support to the charity
• Develop and maintain strong relationships with our families and community supporters
• Be committed to helping disadvantaged children and adults 

Requirements:

• Previous fundraising and income generation experience
• Experience in supporter stewardship
• Excellent communication skills, with the ability to engage and inspire supporters 

Due to the nature of our work, it is recommended that you work from our office in Moseley, Birmingham, the majority of the time. However, some hybrid working will be considered.

We actively encourage applications from under-represented groups as we are committed to having a team that is made up of diverse skills, experiences and perspectives. As a disability charity we especially welcome applications from disabled candidates and people with a long-term health condition.

To apply for this role please send your CV with a covering letter, outlining why you would like this role.

Interviews will be held on the 9th December 2025

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services.

About the role 

Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You’ll provide a personalised service that enables appropriate levels of self-advocacy and/ or advocate on behalf of clients, signposting to other services as relevant. 

You’ll empower people affected by Parkinson’s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible. 

What you’ll do:

• Provide in depth, person centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy. 

• Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice. 

• Make best use of time in providing an effective client service 

• Recognise and respond to potential safeguarding situations using established procedures 

• Provide information on a variety of health and social care issues, including appropriate emotional support, employment support, employment and welfare benefits guidance and advocating with and on behalf of clients 

• Answer client enquiries professionally using a jargon-free approach and within established timescales.

• Maintain relationships and partnerships within internal and external teams and in a range of settings and ways to achieve the best outcomes of clients 

• Keep up to date with organisational and professional development relevant to your role 

What you’ll bring:

• Experience of providing health and social care information through a range of channels 

• Well-developed telephone skills including active listening and questioning 

• Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care 

• Experience managing a complex caseload effectively and efficiently 

• Ability to be calm and deal effectively with challenging or emotional situations and/or people 

• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar 

• Ability to work collaboratively 

• In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits 

• Commitment to working within the principles of equal opportunities

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held on 3rd December 2025.

The successful candidate will be required to 

• live in the area specified of Cornwall (ideally the mid and West area of Cornwall) and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

The People and Culture Assistant will provide efficient, proactive and confidential support across all areas of HR and organisational wellbeing. Working closely with the People and Culture Manager and People and Wellbeing Officer, this role helps ensure that the charity’s people processes run smoothly and that staff across Scotland experience a consistent, fair and values-driven approach to their employment journey.

Key Responsibilities: 

• HR Administration and Coordination
• Provide high quality and administrative support across the employee lifecycle, including recruitment, onboarding, changes to employment, and leavers
• Maintain accurate and confidential HR records and systems, ensuring compliance with data protection legislation
• Assistant in the preparation of employment documentation, including advertising roles, scheduling interviews, and corresponding with candidates
• Administer payroll changes, benefits, and absence records in collaboration with the Finance Team.

Wellbeing, Engagement, and Culture

• Support the coordination and delivery of wellbeing and engagement activities such aswellbeing days, surveys, and awareness campaigns
• Assist with internal communications relating to people, wellbeing, and culture updates
• Help promote a positive and inclusive organisational culture aligned with the charity’svalues
• Collate feedback from staff engagement activities and support the monitoring ofparticipation rates and feedback trends

Learning and Development

• Coordinate logistics for internal and external training, including booking venues, managing attendance, and updating training records
• Support with the evaluation of learning and development activities
• Maintain accurate records of professional development activity and compliance training

General Support

• Provide administrative support to the People and Culture Team, including scheduling meetings, preparing reports, and managing shared inboxes
• Assist with data collection for reporting and audits
• Handle routine queries from staff with professionalism, confidentiality, and care
• Contribute to continuous improvement in people processes, ensuring they are efficient and user-friendly

Essential Criteria:

• Experience in administration or office support, ideally within HR, people, or a charity environment
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Ability to manage sensitive information with discretion and confidentiality
• Proficient in Microsoft Office and comfortable learning new systems
• A positive, proactive, and collaborative approach to work
• Commitment to the values and mission of Change Mental Health

Desirable Criteria:

• Working towards or interested in studying for a CIPD qualification
• Experience supporting wellbeing, engagement, or inclusion initiatives
• Understanding of HR or people processes
• Awareness and empathy for mental health and wellbeing issues

Safety and Assurance Officer

Location: Homebased, based in the Southern Area

Contract: Full time, permanent

Salary: £32,000 gross per annum

Closing Date: 21 November 2025

Are you a Safety Specialist looking for a new opportunity?

The Marine Society & Sea Cadets (MSSC) is the leading maritime charity for youth development and lifelong learning. We are a vibrant and growing charity inspiring young people to achieve their potential through challenge and nautical adventure and also enabling seafarers and maritime professionals to realise their potential through learning and career development. Working with our employees, cadets, and volunteers, we have built a strong vision and five-year Future Ready strategy to meet the growing demand for what we provide, both for young people, seafarers and maritime professionals – and the thousands who aspire to be the sea cadets and marine professionals of the future. It is also about equipping them to achieve their potential and thrive in a rapidly changing world, while growing our charity to benefit even more people – including those from under-represented or marginalised groups.

We are currently looking for a Safety and Assurance Officer to join our team.

About the role

The Safety & Assurance Officer (SAO) is an employee of the MSSC and a member of the MSSC National Safety Assurance Team (NSAT). This is a home-based role, with a primary focus on the Southern area, predominantly the South-East. The SAO will report to the Head of Safety, Health, and Environment.

The SAO will work closely with other SAOs and will be functionally accountable to:

The Head of Inshore Boating for inshore boat assurance
The Staff Royal Marines Officer for weapons and ammunition safety and security assurance

The role requires regular travel within the area of responsibility and, on occasion within the UK. It will involve evening and some weekend work to fulfil the role’s responsibilities.

Requirements

Qualifications: Good general education and NEBOSH (or equivalent), with completion required during probation if not already held.
Safety & Environmental Management: Experience implementing safety and environmental management systems, conducting risk assessments, and working within formal assurance frameworks.
Incident Management: Experience managing, investigating, and reporting incidents.
Training & Support: Ability to deliver training, guidance, and support to non-specialist staff or volunteers on safety, health, environmental, and assurance matters.
Workload & Volunteer Management: Proven ability to manage a busy workload and effectively support and manage volunteers.

Responsibilities

Join the Marine Society & Sea Cadets as a Safety and Assurance Officer, ensuring the highest standards of safety, health, environment (SHE), and operational compliance across our units and facilities.
You’ll lead assurance inspections, maintain compliance with legislation and organisational regulations, and support the safe management of weapons, armouries, and inshore boating activities. Working closely with other members of the National Safety and Assurance Team (NSAT) and Area teams, you’ll oversee safety at events, camps, and competitions, conduct audits, and monitor incident reporting.
This role plays a vital part in upholding the safety and welfare of our cadets and volunteers through proactive assurance, training, and continuous improvement.

For further information, please download theIf you are interested in this role, please apply now!

Benefits

25 days annual leave per annum, increasing with length of service
Hybrid working for many roles
Volunteering Leave
Life assurance (4x salary)
Private medical insurance
Generous pension (employer contribution up to 10%)
Cycle to work scheme
Access to the Marine Society Digital Library
Wellbeing portal and EAP with 121 counselling
Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.

Additional Information

MSSC positively encourages applications from suitably qualified and eligible candidates from all backgrounds. Equity, diversity, and inclusion really matters to us, so we can best serve our beneficiaries from every community. We work to ensure a fair and consistent recruitment process and aim to be a charity where diversity of experience, identity and skills are valued and welcomed. MSSC is an equal opportunities employer.

We recognise our responsibilities to safeguard and protect the young people and vulnerable adults with whom we work. We do all we can to promote their health, safety and wellbeing, and we expect our staff to share this commitment and work in line with safeguarding policy, the MSSC’s values and ethos of inclusivity. We adhere to safer recruitment practices and therefore employment is subject to detailed pre-employment checks for successful candidates, including references and criminal disclosure checks and the completion of a disclosure questionnaire. 

All successful applicants are required to attend safeguarding training and undergo pre-employment checks including a criminal record check.

Job Title: Refuge Worker

Location: This is an onsite role, located within the London Borough of Hounslow, there may be a requirement to occasionally work in the London Borough of Hillingdon.
Salary: £28,857.12 (Inclusive of London Weighting, which may not be applicable depending on your home location)
Contract type: Full Time, Fixed Term Contract (until March 2026)

Hours: 37.5 hours

Are you passionate about supporting women and children escaping domestic abuse? We are looking for a compassionate and dedicated Refuge Worker to join our team, providing vital support in a safe and secure environment for those in crisis. This is an opportunity to make a real difference in the lives of vulnerable individuals when they need it most.

As a Refuge Worker, you will be responsible for delivering practical and emotional support to residents, ensuring their safety and wellbeing while they rebuild their lives. Key duties include conducting risk assessments, safety planning, supporting access to benefits and housing, liaising with external agencies, and maintaining accurate case records. The ideal candidate will be empathetic, resilient, and highly organised, with experience of working in a support or advocacy role, ideally within the domestic abuse or safeguarding sector.

This is a rewarding role where your work has a direct impact every day. In return, we offer a supportive team environment, opportunities for training and development, and the chance to be part of a cause that truly matters.

As part of this role, you will be required to participate in an out-of-hours on call rota.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 17 November 2025

Iterview Dates: 27 and 28 November 2025

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.   

We are looking for a new CEO to lead our dedicated team and continue to develop SLRA’s outstanding services and impact. We are looking for a determined and inspirational leader. You may be an experienced CEO or have the skills and determination needed to step up into the role. Our current CEO has led SLRA’s growth and development over the last eleven years and we are proud of our highly regarded and successful, local organisation. As we look to our new strategic period, we are looking for a new CEO who will ensure the continued exceptional impact of our work with local migrant individuals and communities and who will continue to develop our campaigning and policy influencing work at a time when the hostility of the external environment and government policies is more challenging than ever. If you think you might be the right person for this role, feel that you could bring the best out in those you lead and have the capability to define SLRA’s direction over the coming years, then we would love to hear from you.

Benefits include:

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays. 
• Additional long service annual leave days up to a maximum of an additional 5 days per year. 
• Flexible and family friendly working arrangements.
• Pension scheme with 5% employer contribution. 
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans. 

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application. 

Power 2 - Wolverhampton City Council Key Worker Service 

Barnardo's is looking to fill a full time Project Worker 2 post, for 37 hours per week.

Work base: - Graiseley Family Hub, Pool Street, Wolverhampton, WV2 4NE.

 

The primary aims of the team are to work with 11-25yr olds to help them to exert more positive control over their lives and to live safely as they progress towards adulthood.  The team is a multi-disciplinary team with a diverse skill set.

You will work with young people who are at risk of gang exploitation; child sexual exploitation; substance misuse; criminal or anti-social behaviour; those who have been excluded from school or violent towards other people in the home, or those who have been subject to missing episodes.

 

The project aims to make a positive contribution to the Council's wider aims by helping to minimise and manage the risks posed by young people engaging in activities related to drugs, alcohol, child sexual exploitation, criminal behaviour, gangs, radicalisation, and to prevent young people from coming into care, by supporting them to live safely with their families.

 

The worker will be co-located within Wolverhampton Children's Services as a key worker within a multi-disciplinary team. There are a team of 5 key workers currently, including a further 2 Barnardos Project workers. They will use WCC systems (recording, policy, management) alongside employment and line management support from Barnardo's.

Although this contract has a permanent status, please be aware that this post is subject to funding and therefore should this funding not be extended further, you may be subject to a redundancy consultation or a TUPE arrangement. 

Please note due to the high volume of applications for some posts, this advert might close before the displayed closing date. We recommend that you apply for this role as soon as possible.

About the opportunity
This role plays a key part in supporting the wider Action Tutoring team with HR and Safeguarding matters and sits within the Finance, HR and Operations Department, reporting to the Head of People and Culture.

Closing date: Sunday, 23rd November 2025
Interviews: Thursday, 4th December 2025
Start date: Ideally as soon as possible
Place of work: This role is within the Action Tutoring Operations team. We operate a hybrid working model where staff based in London will be required to work from our London office for a mandatory minimum of one day per week. We are open to considering candidates who wish to work remotely from elsewhere in England. Our London office is located at: 8-10, Fivefields, Grosvenor Gardens, London SW1W 0DH. 

Contract and hours: Fixed term contract until 21st August 2026. Full time. We offer flexible hours with 9.30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

Safer recruitment for staff and volunteer tutors

• Responsible for ensuring staff and volunteer tutor safer recruitment records and related checks are up date and complete.
• Collecting references and ensuring they meet our standard requirements. 
• Conducting ID calls for volunteer tutor DBS checks.
• Processing DBS checks and DBS update service checks.

Safeguarding

• Undertaking an initial triage of safeguarding concerns and incidents raised by members of the team and referring to senior staff as necessary. 
• Maintaining and overseeing the tutor safeguarding refresher training using a dashboard
• Compiling safeguarding data into termly reports for the team and board.

HR

• Supporting the Head of People and Culture with recruitment processes. This will include preparing paperwork relating to the selection process and offers of employment and following up with applicants and the hiring manager to ensure both sides have a quality hiring experience.

A full list of duties and responsibilities can be found in the job description attached to the BreatheHR advert.

Person specification 

Qualifications criteria: 

• Experience in safer recruitment practice and working within relevant procedures and guidelines.
• Experience in HR administration.
• Right to work in the UK.

We are looking for some of the following attributes, though you might be more experienced in some areas than others: 
 

• Excellent verbal and written communication skills.
• Strong IT skills (ideally knowledge of G-suite).
• Ability to work with and communicate effectively with people from all backgrounds and cultures.
• Able to manage a busy and varied workload, highly-organised and able to work well under pressure and to manage competing deadlines.
• Able to take initiative and work independently.
• Strong attention to detail.
• Trustworthy, with strong integrity.
• Committed to ensuring young people from all backgrounds reach a meaningful level of academic attainment.
• Committed to equality, diversity and inclusion.
• Committed to promoting and safeguarding the welfare of children.

This is an exciting time for Parkinson’s UK, we want to reach as many people as possible so we can improve life for everyone affected by Parkinson’s. We are looking for people to join our network, make genuine connections, and be part of a larger team that works together to support the Parkinson’s community. 

People living with Parkinson's value the services and opportunities Parkinson’s UK provides, delivered by committed and skilled colleagues, volunteers and partner organisations. Following an investment of 1.5 million we have the opportunity to build on the quality and reach of our community services. 

About the role 

Our adviser teams work within local areas providing a wide range of expert information and guidance, via a variety of channels including community settings. You’ll provide a personalised service that enables appropriate levels of self-advocacy and/ or advocate on behalf of clients, signposting to other services as relevant. 

You’ll empower people affected by Parkinson’s, their families and carers to live lives that are as fulfilling as possible and to take an active role in their treatment becoming their own advocate in health and life, wherever possible. 

The contract for this role will be fixed term for six months.

What you’ll do:

• Provide in depth, person-centred information and guidance to clients by a range of means, including community settings, and ensuring the most efficient and effective use of resources in line with service policy

• Respond to enquiries through a range of channels and areas based on service need, keeping accurate, up to date online client records in line with practice

• Make best use of time in providing an effective client service

• Recognise and respond to potential safeguarding situations using established procedures

• Provide information on a variety of health and social care issues, including appropriate emotional support, employment and welfare benefits guidance and advocating with and on behalf of clients

• Answer client enquiries professionally using a jargon-free approach and within established timescales 

• Maintain relationships and partnerships with internal and external teams and in a range of settings and ways to achieve the best outcomes of clients

• Keep up to date with organisational and professional development relevant to your role

What you’ll bring:

• Experience of providing health and social care information through a range of channels 

• Well-developed telephone skills including active listening and questioning 

• Experience of supporting and empowering people with problem solving, navigating the health and social care system and participating in their own care 

• Experience managing a complex caseload effectively and efficiently 

• Ability to be calm and deal effectively with challenging or emotional situations and/or people 

• Demonstrable digital competence, with experience of effective use of a range of tools including online case management systems or similar 

• Ability to work collaboratively 

• In depth understanding of Parkinson’s, relevant issues and legislation, in particular in connection with health and social care and welfare benefits 

• Commitment to working within the principles of equal opportunities 

This is an exciting time for Parkinson’s UK and we would love you to join us!

Please apply by sending us your CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the "What you'll bring" section of the job description.

Interviews for this role will be held remotely using Google Meet week commencing 17th November 2025.

The successful candidate will be required to: 

• live in the Cheshire area and be able to travel freely and flexibly around these areas and occasionally further afield without reliance on public transport

• provide their own broadband service with a minimum download speed of 2Mb 

• have a confidential space in which to work

This role will require an enhanced Disclosure and Barring Service (DBS) check. You’ll be required to apply for one; refusal to do so will result in the offer being withdrawn. 

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Salary £32,000 per annum rising to £33,000 in the second year

The Justice First Fellowship (JFF) is a two-year, fully funded legal training programme for aspiring social justice lawyers. Run by the Legal Education Foundation, JFF has supported 170 fellows since 2014, with most continuing to work in social justice law

As a JFF fellow at Cambridge House Law Centre, you’ll complete your legal training with us. We’ll cover the cost of any required training, and you’ll also work with us to develop a project that supports our mission and expands your career opportunities. JFF will provide additional training, wellbeing support, and you will join a growing network of lawyers dedicated to using the law to drive social change.

Cambridge House is looking for motivated people who are willing to go the extra mile to create a more just society. Our innovative London-based charity has been tackling poverty, social inequity, and social injustice since 1889. We provide a range of services that are designed to improve people’s lives as well as transform society through research and social action.

Our team at all levels is very culturally diversity and the majority share lived experiences with our service users. We offer staff a range of competitive benefits including:

ü  30 days holidays plus bank holidays and long service increments.

ü  Hybrid working

ü  Flexible working

ü  Employee Assistance Programme

ü  Pension Scheme

The successful candidate will:

•  Deliver specialist advice and casework for the Law Centre in housing, welfare rights, employment and discrimination law.
• Receive support with training and mentoring advice to qualification.
• Be able to generate income for the Law Centre from cases to meet annual financial targets and objectives.
• Be client focused with a results orientated approach and a commitment to our corporate vision.

We value diversity and warmly encourage applications from disabled, neurodiverse, and LGBTQIA+ people, candidates who share lived experiences with our service users, and people from Black, Asian and global majority communities.

Closing date for applications: 23:59 on Friday 28 November 2025.

For more information, a recruitment pack, and details on how to apply, please visit our website