Information support manager jobs in mortlake, greater london

We have an exciting opportunity for a Service Delivery Assistant to join the Safer Space Plus team in London, working 18.75 hours a week.

Working from the office one day a week with the remaining hours to be agreed with the successful candidate to include some evenings.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer

At Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

• Flexible Working Options: Including hybrid working.
• Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
• Birthday Leave: An extra day off for your birthday.
• Pension Plan: 5% employer contribution.
• Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
• Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
• Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
• Wellbeing Support: Employee assistance programme and wellbeing support.
• Inclusive Networks: Access to EDI networks and colleague cafes.
• Sustainable Travel: Cycle to work scheme and season ticket loans.
• Career Development: Ongoing training and support with opportunities for career progression.

About the Role

As a service delivery assistant you will be:

Supporting the service manager to provide a high quality service to victims of domestic abuse.
Be the initial point of contact for families referred into the service, completing initial risk and needs assessments over the phone
Providing information, advice and guidance to those families you engage with
Maintaining clear and accurate records within our case management system
Working with sensitive, confidential and secure data

You will need:

• Effective verbal/written communication and numerical skills.
• Experience of working in a client focused service area or setting.
• Experience of working and adhering to policies, processes and procedures.
• Understanding and knowledge of the requirements relating to safeguarding, confidentiality and data protection.
• Understanding and knowledge of equal opportunities and diversity.
• Good understanding and knowledge of office systems and business support functions.
• Ability to prioritise own workload and deal with competing demands in an organised and methodical manner.
• Excellent IT skills and experience of using all packages in the standard Microsoft Office suite and case management systems/databases.
• Excellent customer service skills with the ability to communicate sensitively and effectively both verbally and in writing with a wide range of individuals and audiences.
• Ability to work on own initiative and with minimal supervision to achieve deadlines.
• Excellent record keeping skills with a focus on quality and accuracy.
• A team player with a flexible working approach.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support strives to represent the diverse communities we serve and are passionate about creating an environment where all staff and volunteers feel respected and heard. Being a diverse organisation with an inclusive culture is integral to us being able to meet our aim of ensuring that anyone who is a victim of crime gets the support they need.

As part of our commitment to the Race at Work Charter we particularly welcome applicants from Black, Asian and minority ethnic communities. VS is also a Disability Confident Employer and we provide a Guaranteed Interview Scheme for candidates that are disabled and meet all essential criteria for a role.

If you have a disability, a learning difficulty such as dyslexia or a medical condition which you believe may affect your performance during any aspect of our selection process, we'll be happy to make reasonable adjustments to enable you to perform at your best.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.

We look forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

You’ll be at the heart of ensuring families caring for children with life-limiting or life-threatening conditions receive the best possible support.

About the Role

As Lead Kentown Family Service Co-ordinator, you will:

• Oversee and support Family Service Co-ordinators across Lancashire, Cumbria, and Greater Manchester.
• Ensure families receive consistent, high-quality support through home visits, events, and online services.
• Co-ordinate complex referrals and help families access financial and practical assistance.
• Build partnerships with health, education, and voluntary sector organisations to widen support for families.
• Support data collection, reporting, and service improvement to strengthen our work and measure impact.

About You

You will bring:

• Experience working with children, young people, or families with complex needs in health, social care or voluntary settings.
• Strong organisational skills to co-ordinate services across multiple regions.
• Experience supporting or supervising staff or volunteers.
• Excellent communication skills and the ability to build trusted relationships with families and professionals.
• A commitment to safeguarding, inclusion, and delivering family-centred support.

Are you a digital innovator with a passion for creating meaningful change? Join us as Digital Products Owner and help shape the future for young people around the world.

In this exciting role, you’ll play a key part in delivering inclusive, engaging, and effective digital products that support young people to build confidence, develop skills, and access opportunities for self-employment or employment. Your work will directly contribute to positive outcomes for both young people and our global network of supporters.

A major focus of your role will be leading the redesign and development of our global business simulation game – a flagship digital product that underpins our wider strategic programmes. This next-generation learning tool will support young learners through engaging, practical, and interactive business challenges. You’ll lead the development roadmap, incorporating gamification, AI-driven enhancements, and innovative approaches to learning that work in both blended and fully digital environments.

Working closely with our digital and design team, regional colleagues, delivery partners, and other stakeholders, you’ll ensure all products align with our overarching proposition and global strategy. You’ll take a consultative, collaborative approach, using your digital expertise to shape decisions and maintain high standards of quality, accessibility, and impact.

You will bring strong product management skills, a user-centred mindset, and an understanding of emerging technologies such as generative AI and immersive learning design. Experience working in agile environments, managing complex stakeholder needs, and delivering scalable digital solutions is essential.

This is a unique opportunity to lead a high-impact product that will reach thousands of young people worldwide, helping them thrive in a changing world of work.

Ready to lead digital innovation with purpose?

Apply now and help us build the tools that unlock potential and transform futures.

Do you have experience of providing high-quality administrative and governance support in a complex organisation?

We are recruiting a Governance Co-ordinator to join our Governance Team at the Motor Neurone Disease (MND) Association. This is a key role providing essential company secretariat support to the Board of Trustees, Committees, the CEO Office and the Head of Governance & Compliance. As Governance Co-ordinator, you will help to ensure the Association maintains the highest standards of governance through efficient administration, effective meeting support and accurate record keeping.

Key Responsibilities:

• Support the Head of Governance & Compliance to provide efficient and effective administration for Board and Committee meetings, including maintaining the meeting calendar and timetables.
• Organise logistics for meetings, including dates, venues, travel and accommodation.
• Provide full secretariat support to the Board and Committees, including preparing Chair briefings, attending meetings, drafting minutes and actions.
• Collate and distribute papers and presentations in line with agreed timescales, ensuring accuracy and clarity.
• Liaising with senior leadership, Trustees and others at senior levels on all aspects of Board and Committee meetings.
• Prepare, proofread, collate and distribute Board and Committee papers and presentations on time.
• Provide administrative and planning support for the Annual General Meeting and Trustee elections.
• Assist the Head of Governance and Compliance with implementing recommendations from governance reviews, including updating templates, policies and processes.
• Maintain accurate statutory records with Companies House and the Charity Commission.
• Manage the Board of Trustees SharePoint page.

About You:

• Experience of Board or Committee administration, including minute taking and organisation of Board/Committee meetings.
• Experience of working with meticulous attention to detail accuracy in all aspects of work.
• Experience managing confidential information with discretion and diplomacy.
• Excellent planning and organisational skills.
• Strong communication skills, with experience of building effective relationships at all levels.
• Ability to work both independently and as part of a team, with a flexible approach.
• Proficient in Microsoft Office, SharePoint and MS Teams, including experience of supporting hybrid meetings.
• Awareness of the principles of good governance.

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

This role is home-based, with attendance once a week in either Northampton or London.

Are you passionate about using digital innovation to create positive change?

Join us as Digital Product Owner and help transform the lives of young people worldwide.

In this key role, you’ll manage inclusive, engaging, and effective digital products that support young people to build confidence, develop skills, and access pathways to self-employment or work.

You’ll lead the development of product roadmaps, with a focus on integrating cutting-edge AI solutions to enhance our learning platforms. Working across regional teams and partners, you’ll align efforts into a unified roadmap to serve a global audience.

Proficiency in data management and insights is central to this role. You’ll advise and oversee the development of processes, strategies, and governance frameworks to ensure quality, consistency, and actionable insight across our digital products.

Your strong project management skills will help you guide cross-functional teams and stakeholders to deliver innovative, user-centred solutions on time and within scope. You'll take a consultative, collaborative approach to ensure products align with our strategic goals and broader digital proposition.

Working closely with the digital and design team, regional colleagues and stakeholders, you’ll use your expertise to influence decision-making and embed best practices within our governance framework.

Ready to make a difference?

Apply now and help us deliver impactful digital solutions that unlock potential and transform futures.

                                              Wellbeing Officer (12 months Fixed Term Contract)

The Vacancy

Wellbeing is an integral part of our lives both inside and outside work. We at the Methodist Church have always placed a great deal of importance on promoting good wellbeing and now we can take this a step further. An exciting opportunity has arisen for a wellbeing/HR individual with a special interest in wellbeing, to join the small wellbeing team within the Connexional team.

We are looking for someone who has a keen eye and interest in wellbeing. The main focus of this role will be to support first-hand the development of the wellbeing page on the Methodist Church website and the internal Intranet, ensuring that the content is updated and reflective of current trends. You will also contribute to the overall efficient and effective running of the team.  This role is an important part of developing, promoting and advancing wellbeing within the Methodist church.

About You

You should have good wellbeing knowledge and experience, project management skills, a real flair for attention to detail and the ability to develop a range of information resources and guidance materials. 

You should have the ability to demonstrate good generalist administrative skills, strong interpersonal and communication skills as with the ability to deal with difficult people and challenging situations.

Proficient user of MS Office (Outlook, Word, Excel, PowerPoint, Publisher) and website design and editing software.

Professional and positive approach, with a commitment to professional development and self-improvement.

Our work can be very emotive so it is important that you have a sensitive nature and are able to  demonstrate awareness of, and sensitivity to, issues of equality, diversity and inclusion, and a commitment to the unique value of the individual in all aspects of the Church’s life.

If you meet most but not all the requirements, we encourage you to apply. You may have other skills and experience that will prove useful.

Our Culture, Values and Benefits

Thank you for considering joining our inclusive and welcoming team that strives for excellence and values employee wellbeing (We have recently been awarded the Investors in People Silver status)

We value and support all those who join our team through a positive work-life balance augmented by generous annual leave (plus an extra 3 days over Christmas/New Year), TOIL, flexi-leave and an on-site Wellbeing Adviser service. We offer a generous occupational pension scheme, where the Methodist Church will pay double the employee contribution up to a maximum of 16% employer contribution.

The Methodist Church is an inclusive and supportive employer. We are actively committed to encouraging applications from people of all backgrounds. We welcome applications from people of Black, Asian and other Minority Ethnic groups. 

If you have questions about the vacancy or require reasonable adjustments to be made at any stage of the recruitment process, please contact us (details onour website).

Closing Date: Thursday, 25 September 2025

Interview Date (UPDATED): Tuesday, 14 October 2025

Salary: London Living Wage £27,007.50 p.a. FTE

Contract: 6-month fixed term contract with the prospect of progression to a permanent Coordinator role

Location:  Main Office - London Scottish House, 95 Horseferry Rd, London SW1P 2DX.

We are seeking interns to work in London and North Kent

Reporting to: Programme Hub Manager

About the Role:

Here at Construction Youth Trust, we're on the lookout for enthusiastic individuals who are excited to learn and ready to dive into a supported internship. This is a fantastic chance to get a hands-on feel for what it's like to work in the charity sector. You will also have the opportunity to contribute to the wider development of the Trust e.g. participation in strategic working or Task & Finish groups.

We are particularly looking for individuals at the start of their career interested in working directly with young people within our Delivery Team

As a Delivery Team Intern, your key duties and responsibilities could include:

· Supporting the team to deliver fun and engaging programmes and activities for young people to get them ready for the working world by building on their skills and confidence.

· Supporting the team in the development of effective long-term working relationships with schools and referral partners.

· Supporting the team to enlist, manage and coordinate the support of local industry partners to connect young people with opportunities and employers that match their unique strengths and interests.

· Supporting the team with administrative tasks, helping to register, monitor, and evaluate the young people participating in programmes and activities.

· Please note that you will be required to travel across London regularly

About You

What we’re looking for in our new Intern(s) includes:

· Ideally educated to Level 3 (BTEC, A- Level, etc) or equivalent experience.

· Enthusiastic about connecting young people to opportunities, particularly those facing significant barriers to work.

· Have a ‘can-do’ attitude, as our Intern you will be expected to get involved in a variety of our programmes and activities.

· IT literate and digitally savvy

· Ability to communicate professionally with a range of people including young people, schools, funders, universities, industry representatives, training providers and community organisations.

· A willingness to learn about career opportunities offered by the modern construction and wider built environment sector.

About Us

Make a big impact with a dynamic small charity transforming young people’s lives London.

Construction Youth Trust is an ambitious and innovative charity whose mission to inspire and enable young people to overcome barriers and achieve their full career potential. Social mobility is at the heart of our work, and we prioritise working with young people from low-income backgrounds and those who are facing significant barriers to employment.

We help young people recognise their potential, develop their confidence and skills and discover career opportunities never previously presented to them. Through our long-standing partnerships with employers in the construction and built environment sector (over 200+ across London), we connect young people to relatable role models, world of work experiences and ultimately rewarding jobs and apprenticeships. The built environment is at the forefront of the drive towards achieving net zero and future economic growth, offering young people substantial opportunity for career progression.

The Construction Youth Trust team works in a fast-paced environment, so we’re looking for someone who is well-organised, detail-oriented and will be proactive in finding effective solutions. You should have excellent communication skills, the ability to build relationships and a willingness to learn.

At the Trust, we are committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults. We are looking for candidates who share our dedication to this commitment. All roles involve safer recruitment practices therefore an Enhanced Disclosure with Barred List check from the Disclosure and Barring Service (DBS) will be carried out.

We strongly believe that a diverse and inclusive team is vital to our work. We are especially interested in hearing from individuals from a minority ethnic background and/or those with a lived experience of the young people we support.

What we offer:

As one of our interns, you'll gain valuable skills to kickstart your career, with the prospect of progressing into a Coordinator role with us. Plus, you'll have an internal buddy to support you and help you settle in throughout your internship.

You’ll be eligible for many of our benefits including:

· 25 days annual leave per year (FTE), which increases by a day each year after 2 years’ service up to a maximum of 30 days, plus an additional discretionary “Day for You”

· Opportunity to take a 6-week sabbatical after 3 years of service

· The Trust’s contributory pension scheme after three months – The charity will match employee contribution up to 7%

· All travel expenses covered over and above regular commute to and from work. Any extra travel for work purposes will be reimbursed.

· Access to Workplace Options EAP (a provider of employee support services)

· Opportunity to Work from Home

· Opportunity to take part in the wider team’s wellbeing and social activities

· A supportive Training and Development policy which encourages colleagues to develop as professionals and achieve relevant qualifications (e.g. CIOF’s Certificate in Fundraising).

How to Apply

If you are passionate about improving the life chances of young people, especially those facing disadvantage and exclusion, we'd love to hear from you! Please complete the application form and include a supporting statement (max. 500 words) explaining why you're interested in this role and how you meet the person specification.

Previous applicants need not apply.

Closing date: 9am on 26th September 2025. However, we reserve the right to close recruitment for these roles ahead of the deadline once we reach a suitable number of applications. We may also interview candidates as we receive suitable applications and close the application deadline earlier if a successful candidate is found.

A second interview may also be required.

You can access the Application Form, Job Description and Person Specification for this role on this page.

Students’ Union UCL is an organisation that exists to make more happen. We are the representative body for University College London’s (UCL) students, one of the most diverse student communities in the world. UCL students have the potential to do anything, and the Union plays an essential role in helping them to achieve things they may have never thought possible. As a charity we employ over 130 career staff and over 250 part-time student staff, and deliver a wide range of services and representative functions for students. We work in partnership with UCL towards a fantastic experience for all of our 48,000 students and to ensure that university life enables them to develop the skills, experience and confidence to become the leaders of the future.

Our vision is of an outstanding experience for all UCL students and to be one of the best students’ unions in the UK and the world.

It's an exciting time to join our growing organisation as we lead the delivery of UCL’s ground-breaking Student Life Strategy. This is enabling us to build more programmes to improve students’ mental and physical wellbeing, promote genuine equity for all, build students’ skills and confidence, develop their international connections and intercultural skills, and make a real contribution to our local community.

We support hybrid working. Excellent benefits including defined benefit pension scheme and generous holiday entitlement. We are proud of high levels of staff engagement and pride ourselves on being a great place to work.

This is a permanent, part-time (21.9hr per week, 0.6FTE) role. The role is based at Bloomsbury campus with flexibility to work from home on a 40/60 basis (40% working from the office). 

We are looking for a Governance & Administration Coordinator to provide servicing and support for our governance meetings. This will involve ensuring meetings and committees are governed to exemplary standards, and to ensure we comply with relevant legislation and other regulatory requirements. You will join the Governance & Compliance team which oversees our governance arrangements, as well as our complaint, disciplinary and safeguarding procedures.

Do you have experience in supporting committees and internal meetings on matters related to governance, organisational planning and oversight? Do you have experience in coordinating agendas, papers and minute-taking for formal meetings with a varied portfolio of meetings, working with different chairs and stakeholders? If the answer is yes, then we want to hear from you.

Summary

The Interim Head of Funding will be responsible for overseeing the implementation of the funding strategy of our three charities (Guy’s and St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity). The postholder will play a leading role in enabling the successful delivery of funding and impact across our NHS Charities in line with our strategy, covering activities across the full breadth of our funding cycle, from development of proposals, review of applications in line with our governance and overseeing delivery and monitoring of funded programmes. We are looking for an individual with funding experience from the health sector with strong line management experience to support the work of the funding team. The post is being offered on a six-month basis in a covering capacity.

About Us 

Guy’s & St Thomas’ Charity, Guy’s Cancer Charity and Evelina London Children’s Charity are part of Guy’s & St Thomas’ Foundation.  Our collective mission is to build the foundations of a healthier society. 

As part of our team, you will work alongside talented people from a mix of personal and professional backgrounds. We are a Living Wage employer and support flexible working, part-time roles and job shares. Though our ambitions are serious, this is a friendly place to work with lots of opportunities to meet and socialise with colleagues. We believe there is immense power in diversity and aim to recruit and nurture talent who think and act differently. 

There is more information about working with us on our website, where you can read about: 

• how we approach recruitment 

• our team, culture and values 

• the benefits of working with us 

• and our approach to diversity, equity & inclusion, health & wellbeing, and learning & development 

Job Description

Key responsibilities:

Funding

· Responsible for overseeing the end-to-end funding process from development of applications to decisions and monitoring of funded programmes.

· Overseeing ongoing delivery of the funding strategy by working with Funding Managers to effectively deliver and manage funding portfolios.

· Co-chairing of funding committees as required, supporting delivery in line with our governance structures.

· Oversee effective management of our Special Purpose Funds (SPFs)

· Working with finance teams and Funding Managers to ensure appropriate financial reporting and information is available across our funding portfolio.

· Supporting on financial and operational planning in-year, at mid-year review and in planning for future years, in line with our strategy.

· Supporting Funding Managers to maintain strong relationships with the Trust leads, to enable a partnership approach

· Working closely with the Head of Evaluation & Learning to ensure evaluation and learning are embedded at every stage of the funding cycle

· Leading on cross-team programmes of work such as embedding health equity into our funding, deliver effective patient and public engagement (working with the Patient and Public Engagement Manager) across our decision-making and deliver improvements to our grant-making.

· Supporting the iteration of the funding strategy

Other

· Provide line management to the Funding Managers and Patient and Public Engagement Manager as well as supporting the overall work of the wider team.

· As a key senior leader of the Funding and Impact Team, contribute and support the wider work of the team.

· Support the Director of Funding and Impact and Executive Director of Charities with other tasks relating to planning and development as required.

· Build and sustain strong relationships with the Fundraising, Marketing and Engagement teams within NHS Charities to enable collaborative working and sharing of information on our funding portfolio.

Role responsibilities are not exhaustive, and you would be reasonably expected to take on wider tasks that are commensurate with the level of your role. 

Working Environment: 

The post holder should expect to: 

• Work in a hybrid hot desk environment, generally working 2 days a week in the London office and three from home.

• Be responsible for the input and maintenance of databases and files relevant to the post requirements.

• Will occasionally be required to attend events in the evening and at weekends. 

Person Specification

Skills, abilities, and attributes:

· Strong people management skills, being able to confidently navigate and support a team through change.

· Strong inter-personal communication skills, directly supporting line-reports and confident in manging relationships with different internal stakeholders.

· Able to manage, analyse and present complex narrative and financial information.

· Excellent written and verbal communication skills, with the ability to share information in a concise manner.

· Able to grasp complex situations quickly, navigate complicated structures and offer pragmatic solutions.

· Empathy and patience.

· Comfortable managing and prioritising a varied workload and multiple stakeholders.

Knowledge, experience, and qualifications:

· Significant experience within a major grant giving body in the health sector and managing a varied funding portfolio.

· Line management experience and supporting teams through change management.

· Experience of analysing complex financial information for grants budgets.

· Experience and/or understanding managing relationships with key internal stakeholders, such as Fundraising and Marketing and Engagement.

· Understanding of strategy design, delivery and implementation.

Benefits

• Up to 12% employer pension contributions
• Annual personal development budget
• Annual health and wellbeing personal allowance
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities. 
• Agile working, flexible hours, and supportive IT kit. 
• Shower facilities and bike lock area. 
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses
• Employee Assistance Programme

Kempton Steam Museum, operated by Kempton Great Engines Trust, is home to the world's largest operational triple-expansion steam engine, which supplied water to much of London until 1980. Our project, Kempton: Clean Water for Life - reaching a wider audience, is made possible with The National Lottery Heritage Fund. Thanks to National Lottery players, we aim to transform Kempton Steam Museum’s engagement with visitors and the local community, while enhancing support for volunteers and care of collections.

The part-time Volunteer Coordinator will be responsible for recruiting, training, and coordinating the volunteers who support the museum's operations, engineering activities and visitor experience. They will develop documentation including a volunteer agreement, handbook and role profiles and ensure that volunteers are effectively integrated into the museum's activities and that their contributions are recognised and valued. A full role profile is available.

As part of this project we are also recruiting a Museum Operations & Project Manager (two days per week) and a Curatorial Assistant (one day per week). The Volunteer Coordinator will report to the Museum Operations & Project Manager.

This is an exceptional opportunity to work with a passionate volunteer-led organisation and help shape the future of a remarkable industrial heritage site. 

Qualifications and Skills:

· Proven experience in volunteer coordination and recruitment or a related field, preferably in museums or the wider cultural or charity sector

· Excellent organisational and communication skills

· Strong interpersonal skills and the ability to work with diverse groups

Personal Attributes:

· Enthusiastic about the museum’s mission

· Ability to inspire and motivate volunteers

· Flexible and adaptable to changing needs and priorities

· Good problem-solving skills and the ability to handle challenging situations with tact

Working arrangements:

· Flexible hours

· Some weekend work may be required

· There may be scope for some working at home, although much of the work will be directly with and volunteers and need to be carried out on site.

About the Role

Sense is recruiting for a Supporter Services Assistant to join our fantastic Engagement Team in Kings Cross, London on a hybrid basis.  

The successful applicant will play vital part in the Engagement Department and the charity as a whole – it makes sure that supporters have an outstanding experience of supporting Sense and know how much they are valued. Your daily task’s are varied with a mixture of in-and-outbound calling, combined with essential administrative tasks like income processing or capturing important information about Sense’s supporters and their motivations to support the charity.  

The main duties and responsibilities include:

• Accurately processing fundraising income, including cheques and cash, vouchers (CAF, KKL) direct debits, payroll giving and from online donation platforms (Just Giving, Virgin Money Giving, Facebook) within agreed timescales and in line with provided procedures.
• Create or amend supporter records on Sense’s Raisers Edge database, ensuring that all interactions between charity and supporter etc are recorded accurately and in line with best practice GDPR.
• Identifying opportunities for supporters to further engage with Sense and promoting them as appropriate to help deliver Fundraising department targets (such as sharing a supporter story with our Comms team).
• Work with other fundraising teams to ensure relationships with supporters are managed effectively, both by responding to enquiries promptly and by working to the agreed supporter communications plan. There is also the expectation to attend other teams’ meetings i.e. Community, Events, Philanthropy to understand what activity is happening across the charity. 

To succeed in this role, you will have:

• Previous experience of working in a customer or supporter service environment
• Administrative experience in a busy office environment
• Experience of using Raiser’s Edge or similar Customer Relationship Management database
• Outstanding customer service, an excellent telephone manner and ability to understand team needs to prioritise workloads effectively.
• Excellent attention to detail, especially when entering data.
• Good working knowledge of MS office, including Word, Excel and Outlook.

For a full job description and person specification please see the link below.

About Sense

We believe that every disabled person should have the opportunity to connect with others and be included in the world. We use our knowledge and expertise to deliver personalised, creative and flexible support at every stage of life. Sense is proud to be a disability confident leader.

Working at Sense can be incredibly rewarding; we offer the opportunity to work in a large, diverse and successful charity where people can develop their skills, knowledge and careers in a supportive and flexible environment. In addition, we have excellent training and development, the opportunity for you to join our Group Personal Pension scheme and a generous annual leave entitlement.

To apply

Please use the link below to complete your application. Managers will use your application to shortlist candidates for interview; in relation to the Personal Specification. Therefore, it is very important you complete this section thoroughly.  We would recommend that you read the candidate guidelines, job description and person specification (found at the base of this advert) before applying.

Please note to avoid disappointment, we advise you to submit your application as soon as possible as we reserve the right to close posts at any time.

Sense is committed to safeguarding and promoting the welfare of vulnerable children and adults and expects all employees to share this commitment. Therefore, all offers of employment, where appropriate, are subject to a DBS check; level dependant on the nature of the role.

For this role we particularly welcome applications from candidates from underrepresented ethnic minority backgrounds and candidates with disabilities. Sense is committed to equality of opportunity, and to promoting and celebrating the diversity of staff, volunteers and the people we work with. Everyone's contribution is valued and we ensure they're given the opportunity to realise their potential. We welcome applications from talented people from all sections of the community who share our values and belief that no one, no matter how complex their disabilities, should be isolated, left out, or unable to fulfil their potential.

No agency submissions please: any submissions without prior authorisation from the Sense Recruitment Team will be treated as our own and as such no fee will be payable.

We're looking for a Content Writer to research, structure and write user-centred content for Tearfund's channels. This includes Tearfund's website, email, advertising, social media and print channels. We value effective collaboration at Tearfund, so you won't be working in isolation. Instead, you will collaborate with Marketing, UX Design, Graphic Design and Subject Matter Experts to create user-centred content that helps raise income to support Tearfund's work around the world. You'll be familiar with using evidence and data to write and optimise content, as well as running workshops to map user journeys and review content as part of the content production process.

Our successful candidate will have:

• Proven track record of high quality copywriting and/or significant editorial experience
• A clear understanding of content design best practice
• Experience using data and insights to write user-centred content and user journey maps
• Confidence running workshops and championing content design best practice
• Excellent interpersonal, verbal and written communication skills

Poverty is not God's plan. You are. We believe that we all play a part in ending extreme poverty and using our God-given skills to make a difference.

Do your skills, experience and passion match the above? Then we'd love to hear from you!

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

Hybrid Working: This role is eligible for hybrid working and you will be required to work from the Teddington Tearfund office and from your home by agreement with the line manager.  As part of this, you will be required to attend the Teddington office in person twice a month.

Contract Type: Please note this is a full time, 1 year fixed term contract. However, We also support flexible working and welcome part-time applicants (minimum 3 days per week / 0.6 FTE).

All applicants must be committed to Tearfund's Christian beliefs.

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Finance Coordinator is a new role to support our expanding services.

This newly created role will form part of our Finance Team. As a member of a small but dynamic team, you will work closely with the Senior Finance Officer and Head of Finance. Your role will be critical to our success, with your principal responsibilities including:

• processing purchase ledger invoices
• inputting bank and all financial transactions onto the Xero accounting system
• recording donations to Xero accounting system
• reconciling donations, stewardship and CAF transactions with Xero
• reconciling cheques, standing orders and Stripe transactions with Xero
• processing the weekly payment runs ensuring that all payments are paid on time
• processing staff and volunteer expenses

You will have the support of our excellent and established Finance Team, which is central to the smooth and effective running of our operations. You will be responsible for liaising with colleagues at all levels across the organisation, as well as our Trustees, partners and suppliers. 

SLRA is a well-established local migrant support organisation working with and for refugees, asylum seekers and other migrants who are at risk or in crisis because of immigration issues. We provide specialist immigration advice as well as a broad range of practical, social and therapeutic support services. We also campaign for a fairer immigration system, involving local people with lived experience in influencing local and national policy and practice.

Our specialist Youth Service provides holistic, one to one casework and a programme of activities and trips. We are looking for a Head of Youth Services (maternity cover), who will work with other team members to support the effectiveness of operational activities, leading the youth services elements within the organisation. The postholder will be responsible for promoting the wellbeing, learning and development of youth service staff and volunteers and will lead on safeguarding the young people we work with, along with working closely with the Youth Casework Manager and CEO to manage established partnership projects.

We would love to hear from you if you have: 

• Substantial experience of working with refugee, asylum seeking and migrant children and young people facing multi-faceted issues, and managing those services. 
• Successful experience of effective project management, monitoring and evaluation.
• Significant experiences of casework management, confidentiality procedures, and safeguarding and child protection. 
• Knowledge of the issues faced by refugee, asylum seeking and migrant children and young people at an individual level. 
• Knowledge of requirements and responsibilities of Local Authorities in relation to young migrants, alongside local and regional statutory and non-statutory support agencies and their role. 

Benefits include: 

• 25 days holiday per year (with 3 additional days when the office is closed at Christmas) plus bank holidays.
• Additional long service annual leave days up to a maximum of an additional 5 days per year.
• Flexible and family friendly working arrangements including compressed hours and school term time working.
• Pension scheme with 5% employer contribution.
• Commitment to staff learning and development.
• Cyclescheme and travelcard loans.

DEADLINE: Rolling deadline, applications will be reviewed on submission and successful candidates invited to interview straight away.

For all roles, we particularly welcome and encourage applications from Black, Asian and Minority Ethnic individuals, and those who are migrants or refugees, and who have lived experience of the hostile immigration system. We are proud to be a member of the Experts by Experience Employment Network, which aims to create a charitable sector that is led by people with lived experience of the asylum and immigration system. As part of this network, we challenge the one-size-fits-all approach in our employment practices, and respect personal circumstances and needs of people with lived experience. Please feel free to use information and resources on their website which may help in preparing your job application.