Information support manager jobs in mortlake, greater london

Closing Date: 18 September 2025

Ref 7066

Save the Children UK is seeking a dynamic and motivated Sales Lead to join our Humanitarian Leadership Academy (HLA).

In this pivotal role, you will lead the growth of our commercial arm, HLA Enterprise (HLA-E), by expanding income streams, strengthening partnerships, and ensuring the long-term sustainability of our innovative learning platforms, including Kaya. This is an exciting opportunity to play a key role in advancing locally led humanitarian action, helping us reach more learners worldwide, and ultimately supporting communities to better prepare for and respond to crises.

About Us 

Save the Children UK believes every child deserves a future. In the UK and around the world, we work every day to give children a healthy start in life, the opportunity to learn and protection from harm.  When crisis strikes, and children are most vulnerable, we are always among the first to respond and the last to leave.  We ensure children's unique needs are met and their voices are heard. We deliver lasting results for millions of children, including those hardest to reach. 

About the Team:

The Humanitarian Leadership Academy's (HLA's) mission is to inspire a movement for locally led humanitarian action.  Our purpose is to work with local actors and organisations to provide tailored resilience and crisis response support that addresses their specific needs, focusing on nurturing and empowering local leaders, driving collective action through our networks, thought leadership & research and amplifying local expertise, creating opportunities for change and collaboration.

The HLA provides learning opportunities that help the humanitarian sector become more locally led, reaching over 450,000 learners in 190 countries. Through our commercial arm, HLA Enterprise (HLA-E), we deliver innovative online learning products and consultancy services, centred around Kaya, our global digital platform offering 500+ courses in multiple languages.

About the role

As the HLA Sales Lead, you will lead and manage commercial activity for HLA-Enterprise (HLA-E), driving the growth and diversification of income streams by selling our innovative learning products and services to individuals and organisations in the humanitarian and development sectors.

You will be responsible for acquiring new partners and renewing and expanding existing ones. This involves identifying opportunities, working closely with HLA teams to create awareness of our offer, converting enquiries, upscaling partnerships, and building a strong portfolio of clients for Kaya and other e-learning solutions. You will also play a key role in building partnerships across Save the Children and the wider sector, ensuring the financial sustainability of HLA and supporting its strategic direction.

In this role, you will:  

• Deliver on HLA-E sales strategy to diversify and increase HLA-E income streams, ensuring delivery of agreed targets and business growth
• Ability to ensure clear and timely reporting of the sales performance.
• Support the development of a new go-to-market strategy to grow HLA's commercial revenue from products and services, working to set and achieve agreed income targets for 2025-2027.
• Identify and secure new business opportunities in the e-learning market for HLA's solutions, products, and services, ensuring a robust prospect pipeline.
• Responsible for all Kaya & HLA-E sales, account management of clients and pitching for new clients/audiences and on-going client management.
• Enhance the customer journey to improve conversion rates, managing key performance metrics such as income, profitability, and return on investment.
• Build and manage relationships with potential customers and partners by working closely with HLA colleagues across various functions.
• Explore innovative funding mechanisms that provide mutual benefits for the HLA and donors, such as social investment.
• Represent HLA in external forums to promote its mission and seek new opportunities for collaboration.
• Support strong internal communication and contribute to building an inclusive and supportive team culture.

About you  

We are looking for someone with the following experience, competencies and skills:

• Strong understanding and proven experience in sales and target setting
• Strong account management and relationship management skills
• Ability to work as part of a high performing team as well as independently
• Strong representational and communication skills
• Understanding of the international humanitarian system and/or the learning sector
• Experience presenting complex information to varied audiences in an engaging way
• Experience of working with legal agreements, contracts, and internal procedures
• Solutions-focused with strong problem-solving skills including tracking against the budget
• Flexibility and adaptability in a fast-paced environment

Please note: To avoid disappointment, you are advised to submit your application as soon as possible as we reserve the right to close the vacancy early if a high volume of applications are received. This is to ensure that we can manage application levels whilst maintaining a positive candidate experience. Unfortunately once a vacancy has closed, we are unable to consider further applications.

Ways of Working:

The majority of our roles can be performed remotely in the UK, but there are likely to be times when you will be required to come to your contracted office (up to 2-4 days per month or 6-8 days per quarter).  This will be agreed with your Line Manager and team and is intended to be time spent on collaborating with colleagues and relationship building. 

Please note: travel costs to your contracted office will be at your own expense. 

Flexible Working - We are happy to discuss flexible working options at interview.

Commitment to Diversity & Inclusion: 

Save the Children UK believes in a world that is fair, inclusive and equitable where all children have the opportunity to change their world. We apply this to our workforce and we are committed to developing and supporting a diverse, equitable, and inclusive organisation where all employees have a sense of belonging and feel that they can be "Free to Be Me". We are not looking for just one type of person - we want to recruit people who can add fresh perspectives, innovative ideas or challenge that disrupts the risk of group think. 

We are especially interested in people whose childhood experiences - of life on a low income, of migration, of being in a racialised community, of the care system, of being LGBT+ or in an LGBT+ family or living with (or with someone with) a disability - help us to see things we might otherwise miss. Whatever your story is we want to hear it because we know that different voices, ideas, perspectives and knowledge, working together will enable us to better the lives of children around the world. This is the reason why we are all here. 

Position Title: Helpline Advisor
Reports To: Helpline Supervisor
Salary: £27,000 (0.5 FTE)
Hours: 20 hours/week (including 3 shifts/week, 5 hours each)
Contract: Part-time, initial 12-month contract (renewable)
Location: Office-based  (London) – some evening/weekend work required

Role Purpose:

The Helpline Advisor will be the first point of contact for individuals reporting incidents of anti-Muslim hate. The role requires delivering empathetic, confidential, and high-quality support to callers, as well as accurately recording reports and ensuring all relevant procedures are followed.

Helpline Advisors will support service users via multiple channels—phone, email, SMS, online chat and web form, by listening actively, offering appropriate information, and making referrals to specialist services where required. They will work closely with the Helpline Supervisor and participate in debriefs and reflective practice after each shift or reported incident.

Advisors will also play an important role in ensuring accurate data capture, safeguarding procedures, and upholding the values of compassion, non-judgement, and confidentiality.

Role Responsibilities: 

• Answer incoming calls from victims of hate crime with empathy and professionalism.
   

• Provide support to service users using a variety of methods, including telephone, email, SMS, online chat, online forms, and other written reports.
   

• Provide clear, appropriate advice, support, and information to service users, using a non-judgemental and person-centred approach.
   

• Keep accurate, detailed electronic records of each contact, including advice given, support offered, and agreed referrals.
   

• Understand when it is necessary to seek support from more experienced colleagues or external agencies and take appropriate action.
   

• Make referrals to other agencies when necessary, including child and adult protection concerns, on the advice of senior staff.
   

• Maintain strict confidentiality in accordance with data protection and safeguarding policies.
   

• Engage sensitively with individuals from diverse backgrounds, including those who may be distressed, traumatised, or in crisis (trauma-informed approach)
   

• Participate in supervision, debriefs, team meetings, and reflective practice sessions.
   

• Participate in training and professional development to stay informed of relevant legislation, policies, and best practices.
   

• Contribute to service evaluation and team-wide improvements.
   

• Work as part of a small, supportive team.

Person Specification: 

• Experience in helpline, support work, or similar client-facing roles.
   

• Understanding of hate crime and its impacts, particularly on Muslim communities.
   

• Excellent listening, communication, and note-taking skills.
   

• Ability to manage emotional content and maintain professional boundaries.
   

• Strong understanding and knowledge of anti-Muslim hatred and Islamophobia.
   

• Excellent understanding of British Muslim communities, their diversity, and everyday practices.

• Ability to work independently and manage time effectively in a remote/hybrid setting.
   

• Experience working with marginalised communities or individuals affected by discrimination or trauma is an asset.

• Familiarity with call-handling software or CRMs (e.g., RingCentral, Zoho) is desirable but not necessary.

• Commitment to the values of equality, diversity, and inclusion.

• Strong commitment to inclusion, ensuring that individuals from all backgrounds feel heard, respected, and supported. This includes working sensitively with people of all faiths and none, and with diverse identities, including LGBTQ+ individuals, queer Muslims, Muslims from minority sects, and other marginalised or intersectional communities.
   

• Enhanced DBS check required (to be obtained on your behalf if your application is successful).
   

Note: This job description is not exhaustive and may be subject to review and amendment from time to time in line with organisational needs. As the helpline opening hours extend then there is potential for the working hours and timings to change or increase.

Applications are being accepted on a rolling basis until the role is filled with a suitable candidate, with the aim of appointing someone by early September/ October. Applicants are responsible for ensuring they have the legal right to work in the UK and will be required to provide ID and verification if shortlisted.

Head of Group FP&A: £80,000 - £93,000 + Enhanced Benefits | London | Hybrid Working

For a large, global organisation, we are recruiting a Head of Group FP&A. Leading a team of 4, the Head of Group FP&A sits at the heart of Group and Global Finance, and leads Group MI, Reporting, Planning and Forecasting across the organisation. The role oversees cash and balance sheet forecasting for the Group and Subsidiaries and ensures insightful reporting to external stakeholders. Liaising with the Shared Service Centre, Centres of Excellence, and Regional finance teams, this role will shape and embed the implementation of new planning and reporting tools, and will work with the business to create best-in-class FP&A processes during a time of substantial change and transformation. The Head of Group FP&A will shape and embed a unified finance culture and service model and will deliver a new planning tool (Anaplan) as part of the Finance Transformation Programme across the UK, International Regions and Global Strategic Business Units, partnering with Regional FDs and Business Directors.

Main Duties:

• Provide first-class Group FP&A and MI reporting service globally and regionally, for all strategic business units
• Ensure all Group FP&A processes meet the organisation's strategy, objectives and TOM
• Drive continuous improvement using technology to achieve best practice in Group FP&A
• Provide high-quality, insightful MI for the Group, making improvements as needed
• Develop and improve balance sheet and cash forecasting for the Group to meet external stakeholder requirements and develop Group forecasting of income and expenditure and cash for all subsidiaries
• Support Treasury in the forecasting of trapped and restricted cash forecasts
• Support leadership in coordinating and delivering Long Term Finance Planning, 5yr financial plans (3-statements)
• Develop strong relationships with stakeholders in the UK and globally including the SSC, Centres of Excellence and MSP
• Drive the development of a more effective financial planning and forecasting process and lead the implementation of Anaplan, working with the business to increase the effectiveness of the FP&A process in the UK and globally
• Drive a step change in cash and balance sheet forecasting at Group and Entity level
• Drive the implementation of Global FP&A processes and Reporting Tools

Person Specification:

• CCAB Qualified with proven experience delivering and managing in similar FP&A roles
• Strong commercial experience gained in a complex global matrix-managed organisation
• Experience leading teams in organisations undergoing change and driving for growth
• Experience with the appraisal of investment projects
• Experience with implementing new and enhanced financial reporting and MI tools
• Shared Services (SSC) experience
• Development and optimisation of SAP accounting and planning applications i.e., Anaplan

________

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Exciting opportunity to join our Harrow community wellbeing team - make an impact today!

Anna Freud is seeking a Child and Family Specialist to join our world-leading mental health charity for children, young people and their families. Our mission is to close the gap in wellbeing and mental health by advancing, translating, delivering, and sharing the best science and practice with everyone who impacts the lives of children, young people and their families. More information about Anna Freud is available on our website.

Our EDI commitment

We are dedicated to fostering a diverse and inclusive workplace and being an equal opportunities employer, whereby equity, diversity, and inclusion (EDI) are core to our recruitment practices. All candidates who meet the job criteria will be considered for employment, regardless of ethnic origin, religion or belief, gender, sexual orientation, disability, age, socioeconomic background, caring responsibilities and care experience.

We ask candidates to share their diversity dimensions with us to help us identify, tackle and prevent bias across the employee lifecycle. We believe a diverse workforce enhances our ability to support mental health and wellbeing, allowing us to better meet the needs of the children, young people and families we serve.

As a Disability Confident employer, disabled candidates meeting our criteria are guaranteed an interview. Applications are submitted anonymously and assessed using a fair evaluation process based on the criteria set out in our job profiles.

What we offer

You will join a big thriving team who are passionate about making a meaningful impact in the field of clinical services. The Harrow community wellbeing team is a newly commissioned service and deliver interventions for young people and their families. The work takes place on an outreach basis in schools, family homes and other community venues as well as being conducted virtually.

We offer a range of staff benefits, including an all-in-one rewards and recognition platform called Perkbox and wellbeing offers such as finishing early on Fridays and free counselling through our Employee Assistance Programme. We are proud to have staff-led Diversity Networks offering unique opportunities for learning, connection and impact.

What you’ll do

You will play a vital role within an innovative, community-based mental health service jointly commissioned by the London Borough of Harrow and NW London NHS, in partnership with Anna Freud. You will deliver brief, evidence-based interventions - primarily CBT, trauma-informed, and Mentalization approaches - to children and families experiencing mild to moderate mental health challenges. Working across schools, homes, and community venues, you will conduct psychological assessments, offer individual and group therapy, and collaborate with professionals to support complex cases. You will also provide consultation, training, and supervision to school staff and Wellbeing Practitioners, ensuring a trauma-informed and neurodiversity-aware approach.

What you’ll bring

We are seeking a compassionate, skilled mental health professional with a strong foundation in therapeutic interventions and a commitment to supporting children, young people, and families within a community-based setting. Essential qualification, experience and skills:

• Proven experience delivering evidence-based psychological interventions such as CBT, including a recognised qualification in a core profession of Clinical/Counselling Psychology, Family Therapy or other recognised background in child and adolescent mental health.
• Strong assessment and formulation skills, with the ability to manage complex cases and tailor support to individual needs.
• Excellent communication and collaboration abilities, particularly when working across schools, families, and multi-agency teams.
• Experience providing consultation, supervision, or training to professionals, ideally within educational or mental health settings.
• Cultural competence and a trauma-informed, neurodiversity-aware approach to working with diverse communities and safeguarding vulnerable individuals.

Key details

Hours: Full-time (35 hours per week): usual working hours are Monday to Friday, 09:00-17:00. Flexible working is possible, subject to discussion and operational needs.

Salary: £46,800 per annum FTE, plus 6% contributory pension scheme.

Location: Hybrid working (a mixture of onsite and home/remote working). 60-80% in-person working to deliver intervention therapy sessions across Harrow Community sites (Cedars Children’s Centre, 127 Whittlesea Road, Harrow HA3 6ND) and occasionally at Anna Freud, 4-8 Rodney Street, London N1 9JH).

Contract type: Permanent.

Next steps

Closing date for applications: midday (12pm), Tuesday 23 September 2025. Please note: this vacancy will close early once we receive 50 applications, therefore we encourage you to apply promptly and keep an eye on our future vacancies for more opportunities.

Notification of interview: shortlisted applicants will be notified no later than Friday 26 September 2025. During shortlisting, applicants are anonymously assessed using the criteria visible in the Job Profile. Please note: due to the high volume of applications received, we will not be able to provide feedback to unsuccessful applicants.

Interviews: will be held remotely on Wednesday 1 October 2025.

How to apply: please visit our careers website to submit an application online. We are unable to accept CVs and kindly request no contact from agencies.

Questions?

Please email Recruitment with any job enquiries, or if you require assistance or experience difficulties when applying. Please note that successful candidate(s) will be asked to evidence their Right to Work in the UK post-job offer – we do not hold a sponsor license therefore we are unable to provide Visa sponsorship.

Job Summary

• Job title: Research Events Coordinator
• Area of work: Arts and Heritage
• Contract type: Fixed Term - Until December 2026
• Employment type: Full-time
• Location: London
• Working environment: Onsite 5 times a week
• Working hours: 35 hours per week - with occasional weekend work

Overview / Purpose

The Research Events Coordinator plays a central role in the organisation's mission to build a world-leading Research Centre. This department coordinates, generates, and champions research activity across the organisation. The Research Events Coordinator contributes the Department's central mission to advance knowledge through the conception, creation, delivery, and dissemination of the highest quality research events aimed at the widest possible public and specialist audiences, undertaken through many diverse channels and through the organisation's local, national, and international research projects and partnerships.
The role holder provides efficient and effective administration and coordination of the organisation's annual programme of research events, organised by the Research Department in collaboration with research-active staff from across the institution. In coordination with other Research Department staff, in particular the Research Centre Manager, you are responsible for the overall planning, delivery, and archiving of all research events, both in-person and hybrid. This includes (but is not limited to): research seminars, exhibition colloquia, scholarly workshops, academic conferences, annual lectures, and other internal research events. You will also support the Centre's front-of-house duties and will provide administrative support for further research activity as deemed appropriate or suitable by the Head of Research.

Key Responsibility

Support the Research Centre Manager, Senior Research Lead, and Head of Research in:
Events Administration

• Attend meetings, take and circulate notes on event planning and preparation.
• Assist the Research Centre Manager, Senior Research Lead, Head of Research, and all other event-hosting staff with: coordinating Calls for Papers; liaising with speakers and collaborators; providing administration for all aspects of events planning.
• Book travel and accommodation for external speakers (and VIP attendees); attend any related invoices and ensure prompt payment of the same.
• Book venues and prepare rooms for conferences, seminars, and all other Research Centre events, e.g. arrange furniture, set up refreshments.
• Arrange, as necessary, all IT and AV support for events, including speaker and participant digital access for online events, facilitating practice sessions, and any livestreams and recording of events.
• Work at evening events (outside office hours) at the organisation or events hosted at external locations, as required (agreed in advance).
• Provide technical support at digital events, including setting up hybrid planning meetings between internal and external colleagues.
• Coordinate with AV/Digital event recordings for archive and/or release to participants and the general public.
• Maintain the contacts/networks database as it relates to event attendees, speakers etc.

Communications and Advertising:

• Produce event copy, as required, for the website, e-newsletter for research networks, etc.
• Liaise with the Digital Team over online event pages on the website and over the booking system; monitor event bookings.
• Ensure that the web information about the Research Centre remains current; liaise with the Digital Team about web content.
• Maintain and develop the email list of subscribers to events mailings and to the newsletter.
• Co-ordinate the regular research email newsletter; liaise with content providers for the newsletter; produce event copy, as required, for e-newsletters for research networks, etc.
• Work with Digital and Creative Teams to create event templates for invitations that match the brand, the research theme and audience of the given event.
• Work to promote upcoming research events using internal and external advertising platforms, as appropriate.

Research Centre Administration:

• Provide front-of-house support to the Research Centre, as necessary.
• Attend and take and circulate notes, as required, at relevant committees/working groups for research.
• Work with Senior Research Lead and Research Centre Manager to carry out administration related to research projects, including assisting with budgets, processing invoices, securing image rights, publishing web content, liaising with external collaborators and visiting fellows, booking travel and accommodation and providing administration for all research project activities.

Key Required Skills

• Substantial experience of event management to coordinate projects and events, ideally within a large, multipart organisation.
• Ability to develop and manage detailed project timelines and workflows.
• Excellent communication skills, written and verbal.
• Excellent organisational and administrative skills with excellent attention to detail (e.g. creating travel itineraries; making bookings; taking minutes of meetings; maintaining calendars and room booking systems).
• Proven track record in numeracy and financial data-handling experience; experience maintaining and managing information on a relational database.

Key Required Attributes

• Ability to organise/prioritise complex tasks and workflows, and to meet deadlines.
• Proactive, self-motivated, and resourceful; able to take the initiative and be imaginative in problem-solving; able to understand the need to escalate an issue as situations permit.
• Ability to work collaboratively as part of a small team.
• Ability to adapt to situations as they arise and to remain flexible.
• Experience working in a visitor-facing environment, with effective communication and interpersonal skills when interacting with internal/external stakeholders; willing to be actively involved in all levels of event delivery.

Additional Considerations and Criteria

• Some evening or weekend work will be required to support Research Centre events (time off in lieu will be given).
• Occasional travel may be required.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, to be considered. This role is looking to shortlist quickly, so if you have not been contacted, please assume you have not been successful.

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Founded in the aftermath of the Second World War, Cumberland Lodge works with young people to understand the causes and impacts of social conflict and division, developing the next generation of leaders to create more just and inclusive futures. Our current programme focuses on four key areas: Youth & Democracy; Rule of Law; Freedom of Religion and Belief; and Intergenerational Dialogue in the Workplace.

We are seeking a Programme Officer to help develop and deliver our programme of activities. The successful candidate will join a thriving organisation as part of a small Programme team under the leadership of the Programme Director. The Programme Officer will play a key role in developing and managing our work underpinned by the twin objectives of nurturing young people as ethical leaders and creating programmes that empower others, through dialogue and debate, to tackle the causes and impacts of social division.

Job description

We are seeking to appoint a team player with a background in education or programme delivery,  who is well-organised and an efficient administrator, with excellent inter-personal skills. They must be intellectually curious with strong research abilities, and are confident and articulate communicators. Alignment with our ethos of seeking to address social division through constructive dialogue is essential.

This role will be responsible for managing the delivery of our cohort programmes including currently: Youth & Democracy, Rule of Law, and Gen Z and the City. There is scope for the development of new programme areas, including working with the arts and our public history project, as we respond to contemporary challenges.

Reporting to: Programme Manager

Working closely with: Programme Director, Programme Officer, Communications & Engagement team, Chief Executive, Front of House team

Job Description:

· Work with the Programme team, to design and deliver educational resources, workshops and conferences including our Youth & Democracy, Rule of Law, and intergenerational change programme areas;

· Deliver Exploring Ethics and other Cumberland Lodge workshops as requested;

· Identify potential partners and collaborate with stakeholders related to programme activity;

· Produce funding proposals;

· Produce and/or editing briefing papers and reports when required;

· Produce digital content for online learning and engage regularly with the community engagement platform, including identifying topics, producing webinars and podcasts;

· Act as Duty Officer for 8 weekends (involving, if required, giving welcome talks, leading Exploring Ethics Sessions, and escorting groups to the Royal Chapel). Accommodation is provided on these weekends.

· Attend departmental, staff, and ad hoc planning meetings

· Work with the Communications team to produce website and social media content relating to the Programme.

· Carry out history tours and welcome talks for external guests.

· Carry out other tasks as may be reasonably required to facilitate Cumberland Lodge’s work.

 Other

· Act at all times as an ambassador for Cumberland Lodge.

· In common with all Lodge staff, to work flexibly and to carry out such other duties as may be reasonably required to facilitate the smooth running of the business.

Person specification

You’ll have:

Essential Criteria:

· Undergraduate degree in a relevant social science or humanities discipline;

· Experience working with young people and youth organisations;

· Experience of facilitating group discussion in a learning environment;

· Experience of project and event organisation and management, from inception to evaluation;

· Experience identifying and applying for funding;

· Excellent communications skills, verbal and written, for a range of audiences;

· Ability to build and maintain networks across a range of sectors;

· Ethos of collaboration and team work;

· Experience using a range of IT packages and platforms.

The successful candidate will have a graduate qualification as a minimum requirement, in a relevant social science or humanities discipline, as the role will involve developing programmes with academic content. Working with young people, and experience designing and delivering teaching and/or training material, in formal and/or non-formal education settings, is also an essential criteria.

Desirable Criteria:

· Postgraduate degree in a relevant social science or humanities discipline;

· Conducting research into programme content;

· Design and delivery of online educational material (e.g. podcasting, Arc GIS Storymaps, animations etc).

Hours: 37.5 hours per week

Location: Based at Cumberland Lodge in Windsor Great Park. (Applicants should be aware that Cumberland Lodge is not easily accessible by public transport). 

Hybrid working available, with a minimum 3 days a week in the office.

The role requires flexible working.  There will be some weekend and evening duties, including programme events, facilitating workshops for visiting groups, talks and tours of the Lodge (shared on a rota basis). Accommodation will be provided on site when evening work is required.

Benefits

Annual leave: 33 days including Bank Holidays. The charity is closed over the Christmas period which will be deducted from the leave allocation. Use of a company car for business-related trips.

Pension: Standard Life contributory pension (10% contributions to support 5% personal contributions, with the option to increase personal contributions over and above 5%).

Additional benefits: Annualised hours working pattern. Lunch provided on-site. Death in service benefit 4 x salary after a probation period. Employee support benefits, includes access to a virtual GP service and mental health support.

How to apply

We seek to embody our vision of more peaceful, open, and inclusive societies as an employer, and we positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

To apply for the role of Programme Officer, please send a CV and a covering letter explaining why you wish to apply and how you meet the criteria.Applications without a covering letter will not be considered.

First Interview Date:  Tuesday 14 October 2025

Second Interview Date: Tuesday 21 October 2025

Interviews will be conducted in person as it is important to get a sense of the site. On-line interviews will only be conducted in exceptional circumstances.

Programme Officer
DHL UK Foundation
Hybrid with weekly travel (2-3 days per week) to offices in Staines, Milton Keynes and London. The ideal candidate will be based in one of these areas and comfortable with regular travel
Permanent
Full time
Salary £35,000
Excellent benefits including 25 days annual leave (and an option to purchase additional leave), pension scheme, private medical insurance, retail discounts and training and development opportunities

Are you a passionate self-starter with an adaptable approach and excellent communication skills and committed to tacking youth unemployment? Are you looking for a new opportunity to join a small, collaborative and dynamic team, motivated by your passion for social mobility and experience working in the charity sector?

Charity People are delighted to be partnering with the DHL UK Foundation, a registered charity working in close partnership with the DHL businesses in the UK to support underserved young people in the UK, to help recruit a proactive and driven Programme Officer.

Through strategic grants to aligned charity partners and a skills-based employee volunteering programme, the DHL UK Foundation supports underserved young people (aged 11-25) to access decent employment and thrive in their careers. This is an exciting time to join the DHL UK Foundation as they recently launched their 2025-30 strategy. For more information about their work and new strategy, please visit: .

The Programme Officer is a newly created role to respond to the needs of the new strategy. They will manage strategic charity partnerships and deliver programmes and projects that support youth employability across the UK. Whilst managing partners and projects, this role will report on impact data, communicate the purpose and impact of DHL UK Foundation, and build strong relationships with stakeholders.

Key responsibilities:

* Partnership Management: Project manage, support and build strong relationships with strategic charity partners to maximise the impact of grant funding, monitor progress and performance against agreed metrics and prepare reports.
* Project Management: Deliver projects that leverage DHL's expertise and resources to support charity partners and the young people they serve; support the employee volunteering programme, GoTeach, to ensure it meets objectives and delivers impact.
* Data Reporting: Collate, analyse, and present impact data to demonstrate the effectiveness of partners and programmes, working with an external evaluator, and prepare reports and dashboards for the DHL UK Foundation's Board, DHL employees and external stakeholders.
* Communications: confidently communicate the DHL UK Foundation's purpose and impact through presentations, reports, case studies and digital content, and represent the DHL UK Foundation to the DHL business through presenting at meetings and events, both virtually and in person.

The Programme Officer will have experience working in partnership with charities and managing projects in the charity or corporate responsibility sector. You will have a passion for making a difference to the lives of underserved young people and be able to demonstrate strong relationship management and communication skills. You will have an analytical approach with data reporting experience, and strong organisational skills and proficient in utilising Microsoft suite including Outlook, Excel and PowerPoint. You will be able to think critically to innovate, and problem solve and be able to work independently and collaboratively, both in the office and remotely.

The ideal candidate will have knowledge of youth employability and social mobility in the UK, experience of communicating and presenting to stakeholders in the corporate sector, familiarity with CRM or impact measurement tools and experience with corporate volunteering.

The role is hybrid so you will be based from home for part of the week but you will be happy and committed to travel to DHL UK Foundation offices 2-3 times a week in either Staines, London or Milton Keynes, either by car or by public transport. Travel expenses are covered but you will need to live in reasonable commutable distance to one of these locations (ideally Staines or London). Access to a car, whilst not essential, would be helpful for you for this role.

The post is subject to two satisfactory references, an enhanced DBS check and Right to Work in the UK.

How to apply:

The application process is CV and tailored supporting statement of no more than one side. In the first instance, please send your up-to-date CV using the link below for more information. The closing date for your CV and supporting statement is 5pm Monday 22 September. Interviews will take place on Tuesday 30 September (virtual first stage) followed by a second stage on Tuesday 7 October (in person in Staines).

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please inform Jen if you require any assistance or adjustment to help ensure the application process works for you.

Charity People is a forward thinking, inclusive organisation that actively and deliberately promotes equity, diversity and inclusion. We know organisations thrive when inclusion is at the forefront. We evidence our commitment by matching charity needs with the skills and experience of candidates irrespective of background e.g. age, disability (including hidden disabilities), gender, gender identity or gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, or sexual orientation. We do this because we believe that greater diversity leads to greater results for the charities we work with.

About UKCF 

At UK Community Foundations (UKCF), we put inclusivity at the forefront of all we do, we put relationships first and we are ambitious for our members and the communities they serve. 

Everyone should have the opportunity to have a fulfilling life and to feel they belong. This can’t be mandated by government, or done to people, only with them. Change needs to be driven by people who understand the local situation and our support makes this possible. 

UKCF is a national network of community foundations based all over the UK. Community foundations connect philanthropic people with local causes that matter to them. They are charitable organisations focused on supporting a defined geographical area by leveraging funds to support community needs and local organisations making a difference. As well as supporting our members, at UKCF we explore social challenges, we provide national funding and we work with those who have the solutions to improve lives. 

Benefits of working at UKCF include 30 days holiday plus 8 bank holidays, up to two days paid leave for volunteer days, enhanced pension and a flexible working plan. As a disability confident employer, we encourage applications irrespective of your age, disability, marriage or civil partnership status, pregnancy or maternity, race, religion and belief, gender reassignment, sex or sexual orientation. 

About the role 

This is an exciting opportunity to join UKCF at a time of growth, ambition and innovation. We are looking for an interim Partnerships Officer to help us build and deliver impactful national partnerships that bring real, measurable benefits to communities across the UK. 

Initially for a period of six months, you will hit the ground running to pick up an existing portfolio of national programmes currently under delivery. You’ll lead on programme administration including design and delivery, as well as collaborating with UKCF finance and membership colleagues to collate and disseminate programme data for funders and internal stakeholders. 

In this client facing role, you will be responsible for administration and operational support in the development, delivery, and evaluation of high-value, strategic partnerships, whether with government departments, major trusts and foundations, corporate partners, or other longstanding partners. 

You’ll work closely with the Director of Partnerships & Insight and community foundations to deliver an existing portfolio of programmes and to shape strong proposals and administer the end-to-end implementation of new partnerships. 

You’ll also play a key role in helping UKCF and the wider network become more insight-led and data-driven, strengthening our approach to programme design, learning, and impact evaluation.

This role requires exceptional organisational, programme and project management skills. Experience in a trust or foundation, grantmaking, especially within programme design, is a bonus.

You will report to the Director of Partnerships & Insight and also work closely with the wider team including finance, membership and communications staff. 

Key responsibilities 

• Programme delivery and administration – Support the smooth running of national partnerships and programmes, ensuring they are delivered on time, within budget, and to a high standard. Maintain accurate financial and programme records, track deadlines, and make sure monitoring and reporting requirements are met. 

• Reporting and insight – Analyse programme data and contribute to clear, high-quality reports for funders, partners, and internal teams. Capture learning and examples of good practice to strengthen future programmes. 

• Collaboration and communication – Work closely with colleagues across UKCF, including communications, finance and membership, to ensure effective programme delivery. Provide timely advice and support to team members, community foundations, and funders, resolving queries quickly and accurately. 

• Relationships and improvement – Build and maintain strong, positive working relationships with funders, community foundations, and delivery partners. Identify opportunities to refine and improve processes to make delivery more efficient and impactful. 

Who we’re looking for: 

We’re seeking someone who is proactive, highly organised, confident with data, and comfortable juggling competing priorities while building strong relationships. You’ll bring experience in programme administration, accurate record-keeping, and reporting, with the ability to translate information into clear insights. Strong digital and technology skills are important, as is the ability to work collaboratively across teams and with external partners. Ideally, you’ll also have some experience in grant-making, process improvement, or using systems like Salesforce, but above all we’re looking for someone who is adaptable, curious, and motivated by UKCF’s values of inclusivity, collaboration, and ambition for communities. 

ROLE SUMMARY 

Reporting to the Director of Partnerships & Insight, this role is central to the effective day-to-day running of UKCF’s national partnerships and grant programmes. You will play a key role in keeping programmes on schedule and within budget, with strong administration and attention to detail at the heart of the position. At the same time, you will build and maintain positive working relationships with funders, community foundations, and colleagues across UKCF, acting as a reliable point of contact and ensuring information flows smoothly. This role is well suited to someone who enjoys balancing deadlines and detail with the opportunity to work alongside a wide range of people. 

KEY RESPONSIBILITIES 

• Under the supervision of the Director of Partnerships & Insight ensure the partnerships and programmes are delivered on time and in budget. 

• Administer the partnerships and programmes, keeping accurate records of funding allocated, spending by Community Foundations, and collating monitoring reports etc.

• Analyse partnership and programme data and contribute to reports for funders and internal teams. 

• Write and/or support with production of internal and external reports on delivery and impact. 

• Work closely with the UKCF Communications, Finance and Membership teams to deliver programmes.

• Develop and maintain quality relationships with delivery partners, including Community Foundations and funders. 

• Provide appropriate advice, guidance and support for grant applicants, Community Foundations or funders.

• Capture good practice and learning from grant recipients, Community Foundations and funders. 

• Identify refinements and improvements to our programmes

EXPERIENCE/SKILLS REQUIRED 

Essential: 

• Support and administration – accuracy/record keeping/ working to deadlines across multiple programmes and/or priorities 

• Customer service/relationship management

• Analysing information and producing or contributing to reports

• Working as part of a team

• Experienced with Microsoft Office, with strong excel skills 

Desirable: 

• Implementing new processes to streamline and improve delivery 

• Grant making

• Experience of community foundations

• Experience with Salesforce or other similar CRM system

• Analytical experience – used to working with large data sets

SKILLS AND ABILITIES 

• Effective verbal and written communication skills 

• Persuasion and interpersonal skills; diplomatic, and confident with people from all backgrounds 

• Ability to manage competing deadlines and priorities 

• Ability to problem solve and act on initiative 

• Committed to learning and developing skills and experience 

• Willingness to learn and take on a variety of tasks 

• Creative, thorough & organised, flexible, and intuitive

This is initially a 6 month contract, full time 35 hours per week, remote working but with the opportunity to work flexibly from the London office if desired.

A rapid start is required - please state notice period on application.

Are you eager to make a difference in health and care but don’t know how to get started? Do you want to learn how policy is made, how senior leaders are influenced, and how research drives change?

We’re looking for a Policy and Research Intern to join our Policy and Influence team for nine months. This is a unique chance to take your first step on the policy career ladder – no prior policy experience required.

In this role, you’ll be right at the centre of our work with senior nursing and midwifery leaders. Yes, you’ll support the team with essential admin and communications, but this internship is about so much more than that. You’ll help deliver high-profile events like webinars and roundtables, track and report on member benefits, and contribute to live policy and research projects that shape the future of the NHS and wider system.

We don’t expect you to arrive knowing it all. What matters is your enthusiasm for FNF’s mission, your willingness to learn, and your drive to get stuck in. In return, you’ll gain hands-on experience, work alongside senior stakeholders, and build the skills and confidence to take the next step in your career.

What we’re looking for:

• A genuine interest in health policy and influencing
• Strong organisational and communication skills
• Someone proactive, flexible, and ready to muck in
• A team player who wants to learn and grow
• Demonstrable evidence of how you have lived FNF’s values

This is a nine-month paid internship (at the National Living Wage), with plenty of flexibility and hybrid working. You can join us part-time (three days a week) or full-time — whichever works best for you.

If you’re ready to roll up your sleeves, learn by doing, and kick start your career in health policy and influencing, we’d love to hear from you. You’ll be part of a dynamic, ambitious team that’s making a real difference — and excited to have you on the journey with us.

Job title: Deputy Director of Global Development, Asia
Salary: circa £80,000 to £90,000
Location: Hybrid/South Kensington and White City (with travel to other Imperial campuses/meetings as required).

This role is based at Imperial’s White City campus. This role is a hybrid role, and the post holder will normally be expected to work 60% of their time onsite or out on university business.

Imperial College London seeks an accomplished and strategic development professional for the position of Deputy Director of Global Development, Asia – a key position as we prepare to launch our first university-wide fundraising and alumni engagement campaign.

Imperial is one of the world’s great universities, ranked second globally and first in the UK and Europe. Our excellence in research and education is matched by our commitment to solving global challenges - from climate resilience and global health to transformative technologies and sustainable innovation.

As a member of the Principal Gifts and Global team, you will lead our development efforts across Asia and also oversee fundraising in the Middle East and Africa. Working closely with colleagues in Advancement and in partnership with senior academic and university leadership, you will shape and deliver the College’s philanthropic strategy in these regions. The role will be central to cultivating major philanthropic relationships, supporting regional engagement for Imperial’s President and senior representatives, and contributing to the wider success of our global campaign.

Reporting to the Director of Development: Principal Gifts and Global and working closely with senior leadership across the university and the Advancement Division, you will lead a high-performing team focused on principal gifts and international development. You will also serve as the strategic lead for Asia, while overseeing development efforts in the Middle East and Africa.

This is a unique opportunity to shape and lead our engagement with high-net-worth individuals and stakeholders across these regions, connecting them to Imperial’s world-leading research and innovation ecosystem.

This position is an opportunity for an experienced fundraiser with international vision, deep cultural awareness, and a strong record of securing significant gifts. The role will require diplomacy, strategic insight, and the ability to operate effectively within a complex global institution. Experience working across Asia and fluency in one or more Asian languages would be advantageous.

If you share our belief in the transformative potential of STEMB and are inspired by the chance to help deliver lasting global impact through education and research, we encourage you to consider this unique opportunity.

This is one of three exceptional opportunities to join our dynamic team. As we continue to expand our international presence, we are recruiting for the following key leadership roles:

• Director of Development: Principal Gifts & Global
• Deputy of Global Development, North America

Each of these roles offers a unique opportunity to shape our strategic direction and build impactful partnerships.

Interested?

Please familiarise yourself with the attached Candidate Pack.

To apply, please submit a CV and covering letter.

Further Information

Imperial College is partnering with Constellate Global Talent on this search.

No agencies please.

Are you an experienced fundraiser, with  a passion for inspiring supporters to help people living in extreme poverty fulfil their God-given potential?

If that's you, then Tearfund's Fundraising Marketing team could be the right place for you! 

As a member of the Church and Community Building Squad, you would be responsible for the delivery of fundraising resources and church engagement  materials, to show our supporting churches the impact of their support and give them the opportunity to become even more engaged in Tearfund's mission.

Do you have a passion for encouraging the UK church to engage with global justice?  Do you have experience in delivering multi-channel giving and supporter engagement campaigns? We are also especially keen to hear from those who are experienced in both print and digital direct marketing.

Do you have the following experience?

• Planning and delivering multi-channel supporter engagement campaigns to a range of audiences
• Producing direct marketing materials for church engagement
• Project managing complex projects with multiple stakeholders
• Monitoring and evaluating campaigns, with a test and learn mentality
• Working collaboratively with a range of stakeholders including creative agencies

Do you have the following skills?

• Ability to see through activity from start to finish
• A flexible approach to your work, showing agility to adapt and make changes if required
• Ability to influence and work alongside senior stakeholders
• Strategic thinking, and desire to drive forward new ways of doing things, with a test and learn mentality.

If your skills, experience, and passion match these requirements, we'd love to hear from you!

Hybrid Working: This role offers hybrid working. You'll work from Tearfund's Teddington office and from home, as agreed with your line manager.

This a full time role 35 hours per week, flexible working patterns may be considered. 

We particularly welcome applications from people with disabilities and those from Black, Asian or Minority Ethnic (BAME) backgrounds (in our UK workforce) as these groups are currently under-represented at Tearfund.

All applicants must be committed to Tearfund's Christian beliefs

The recruitment process will include specific checks related to safeguarding. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure. 

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Recovery Worker to play a pivotal role in our Redbridge Crisis Alternative Service in London

Sounds great, what will I be doing?

We are seeking a dedicated worker to manage a caseload of clients needing early intervention or prevention support with their mental health. The role involves delivering group activities and programmes, co-producing support with service users, and empowering them to engage effectively with professionals and community services. You will help develop peer support networks, monitor wellbeing and safety, and ensure all safeguarding concerns are addressed. The post requires flexibility, teamwork, accurate record-keeping, and timely completion of referrals, assessments, and reviews. You will also support colleagues, contribute to the smooth running of the service, and take part in regular supervision and professional development.

What do I need to bring with me?

You'll need to be able to demonstrate the core skills this role requires as well as match our values and mission. You don't have to tick all the boxes right away; the important thing is that you're willing to learn. We also value lived experience of the areas we support, so if you feel comfortable, please do mention this on your application.

Here's what the team will be looking for

We are seeking someone with proven experience supporting individuals with mental health and/or dual diagnosis, with strong knowledge of mental health conditions, recovery approaches, and relevant legislation. The role requires excellent communication, partnership-building, and case management skills, alongside the ability to work independently, as part of a team, and to support new staff or volunteers. You should have experience in planning and delivering initiatives such as groups, events, or volunteer programmes, as well as strong organisational, IT, and administrative skills. A solid understanding of safeguarding, risk assessment, and local recovery services is essential, along with the confidence to represent the organisation externally and manage work effectively under pressure.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

• Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!
• Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.

Could you help people improve their health and well-being through gardening? Do you have experience of working in a community gardening or health and social care setting?

At Thrive, our Practitioners work with plants and people to improve an individual’s physical and psychological health, social interaction, skills and confidence.

We’re looking for a Specialist STH Practitioner to provide high quality and effective Social and Therapeutic Horticulture programmes for adults in our gardens in Battersea Park and outreach settings.

Working alongside volunteers, this role will support people with learning disabilities, autism, long term health conditions or disabilities. Delivering horticulture qualifications for client gardeners, such as tutor and assessor for the City & Guild Level 1 Practical Horticulture Skills.

Based at Thrive’s London Centre in Battersea Park. The role will involve some work undertaken off-site in London and occasional travel to the Thrive Centres in Reading and Birmingham.

Appointment to this post will be subject to references and  a satisfactory Disclosure and Barring Service check. Thrive complies fully with the DBS Code of Practice. Having a criminal record will not necessarily prevent an individual from working for Thrive.

For more information, please download the Information Pack or e mail recruitment

Closing date for applications: Friday 19th September Interviews are anticipated to take place on w/c 22nd September

Job Title: Youth Engagement Worker - Casual

Department: Youth and Employability

Reports to: Coordinators/ Senior Manager

Salary: £13.50 - £14.50 per hour (Depending on experience)

Closing Date: 23rd September 

Interviews: 1st October 2025

Brentford FC Community Sports Trust

With community work spanning three decades, Brentford FC Community Sports Trust has established itself as a pioneering organisation for the local community. It uses the power of sport to educate, motivate and inspire people from all walks of life.

Working in partnership with Brentford FC, the Trust offers a portfolio of programmes in education, health, sports participation and community engagement. The Trust has won the ‘Football League Community Club of the Year’ award four times and now employs more than 100 members of staff. The Trust is forecasting further significant expansion over the next two years following its appointment as a key partner in the redevelopment of Gunnersbury Park [as a sports hub], and its move to new, larger, purpose-built premises directly adjacent to the new Brentford FC 17,500 capacity stadium near Kew Bridge in 2021.

Inclusion Statement

Brentford FCCST is an organisation which values and is passionate about diversity and inclusivity. We welcome and encourage applications from qualified candidates, including those from underrepresented groups – such as those from ethnically diverse backgrounds, women, those from the LGBTQ+ community and those with disabilities.

Should you require any workplace accommodations (also known as ‘reasonable adjustments), you will have the opportunity to let us know at the appropriate points in the hiring process.

Safeguarding Statement

Brentford FCCST is committed to equality, the safeguarding and welfare of all children and adults at risk. This responsibility is shared by all staff and volunteers at the club, safeguarding is everyone’s responsibility. Staff will be required to undertake regular safeguarding training to enable and reinforce a proactive approach to safeguarding. This role requires the post holder to apply all relevant policies and uphold the club’s commitment to safeguarding vulnerable people to ensure a safe environment for all. This includes the timely reporting of any safeguarding concern to the safeguarding team.

General Trust Accountabilities

• To ensure compliance with all relevant policies, including health and safety and safeguarding policies
• To ensure compliance with all relevant legal, regulatory, ethical and social requirements
• To ensure compliance with the Trust’s Code of Conduct.
• To build and maintain good working relationships both internally and externally, maintaining a professional image at all times when representing Brentford FC Community Sports Trust
• To keep confidential any information gained regarding the Trust and its personnel
• To maintain a flexible approach to work at all times

The Youth and Employability Department

Over the past five years, Brentford FC CST has significantly expanded its Youth and Employability provision. The department provides a diverse range of informal and formal learning opportunities designed to help young people develop essential life skills, engage with their local communities and prepare for the world of work. Our programmes support their transition to adulthood, by equipping them with the confidence, experience and networks they need to thrive.

We believe in high-quality, impactful provision which makes a tangible difference to young people’s lives; our offer includes a wide range of personal, social and educational experiences delivered through both sessions and tailored 1:1 support. These include weekly group sessions, short courses/projects, PSHE style activity, holiday programmes, training opportunities, volunteering & social action, residential trips, employability workshops and industry engagement days.

Collaboration is at the heart of our approach. We work in partnership with schools, local authorities, charities, and national organisations to both reach young people and connect them to meaningful opportunities and wider support networks

Main Purpose of Job

The Youth Engagement Worker’s role is to create positive, safe, educational, and memorable experiences for young people on our programmes. Youth Engagement workers will lead, inspire and support young people to develop personal, social and educational skills through creative and developmental activities.

Youth Engagement Workers will lead a variety of youth programmes, sessions, assemblies, and community-based projects in both local schools and the wider community. These initiatives will focus on key themes such as life skills, personal and social development, teamwork and leadership, employability, youth voice, and social action. They will collaborate closely with local community groups, partner organisations, charities, and employers to create meaningful opportunities that support and empower young people, while contributing positively to the wider community.

Youth Engagement workers will need to be innovative and think outside the box. They will provide pastoral care, and deliver inclusive curriculum sessions, and skill development activities to groups and individuals. The role is suitable for a dynamic and confident person who has experience in leading, motivating, and supporting young people to successfully participate in positive programmes and activities.

Responsibilities

• Lead, inspire and motivate young people through positive, creative and developmental sessions and activities.
• Supervise and take responsibility for pastoral care and safety needs of the young people.
• Deliver centre-based, community, school, and outdoor/adventurous activities and sessions.
• Consider youth voice and involve young people in the planning and delivery of activities on offer, and ensure they are innovative and effective.
• Plan, design, adapt, and deliver assigned curriculum sessions which include reflective learning, facilitating workshops, and youth-led delivery. Ensure sessions are consistent with the project themes and youth work outcomes.
• Engage and build positive relationships with young people to provide effective support, mentoring and coaching on a one-to-one and group basis where needed. Support young people to work successfully and impactfully with key partners including community groups, schools, venues, employers and other providers.
• Use detached and outreach methods to engage and recruit new young people on to programmes.
• Support young people with challenging behaviour and ensure our code of conduct is upheld.
• Ensure all activities and sessions are adapted to include and meet the needs of all young people. Implementing inclusion support plans where necessary.
• To understand and comply with all policies and procedures in line with Trust and contractual responsibilities including the safeguarding of the young people, GDPR, health and safety and EDI.
• Support youth volunteers, young leaders and assistant youth workers to work positively with young people and follow Trust policies and procedures.
• Ensure all administration tasks are completed accurately and within allocated time scales including handling personal data, managing expenses and petty cash, safeguarding reporting and risk assessments.
• Participate in training sessions related to safeguarding and emergency response.
• Maintain accurate records of incidents, concerns, and actions taken.
• Report any safeguarding concerns promptly to the appropriate authorities or designated personnel.
• Work closely with the Manager, Coordinators, Youth Workers, Coaches and partners to support the young people on sessions. Ensure a united approach to delivering activities.
• Attend regular supervision sessions and compulsory training to enable all duties to be carried out effectively.
• Work with other BFCCST staff to develop youth voice, youth development programmes and employability activity across other BFCCST projects.
• Any other reasonable duties and responsibilities considered appropriate by the Senior Manager
• Work flexible hours including evenings and weekends when require.

The Selection Criteria

Essential

Qualifications and experience

1. At least one year’s experience of delivering positive activities with young people (either in a voluntary or paid capacity).

2. Youth Work level 2 or alternative equivalent experience

3. Experience of inspiring and motivating young people from a variety of cultural, economic and social backgrounds.

4. Experience of planning, leading and facilitating both large and small group sessions, and 1 to 1 activity.

5. A Safeguarding and First Aid qualification or willingness to complete training.

Skills, Knowledge, and ability

1. An awareness of current socio-economic issues and trends which may affect young people and youth employment in the locations we work in.

2. Ability to build relationships and work alongside stakeholders including schools, charities, employers, local council etc.

3. Able to be proactive and adaptable to manage challenging behaviour and support young people with inclusion needs.

4. Knowledge of and a commitment to safeguarding, health and safety, equality and diversity and data protection in relation to working in the community and youth work environment

5. Ability to regularly travel within the allocated work areas (Predominantly Ealing and Hounslow).

6. A willingness to work flexible hours as this role will involve evenings and some weekend commitments.

Desirable:

• FA level 1 or equivalent sports qualification

• Experience of working in partnership with young people or diverse community organisations to amplify youth voice.
• Experience of working with stakeholders such as professionals, community groups, schools to create opportunities for young people.
• Good knowledge of the local area and demographics (Hounslow and neighbouring boroughs)
• Alternative professional qualifications directly related to working with young people and children in a formal or non-formal setting
• Ability to adapt curriculum sessions to support young people with additional support needs
• Experience of, or a strong understanding of, how to effectively engage young people from vulnerable (e.g. homeless, young carer, etc) or underrepresented groups (women and girls, ethnic minorities), including those facing barriers to education, employment, or training.
• Previous experience of working with young people residentially.
• A full driving license and access to own car.

Personal Qualities:

• Good Emotional intelligence - Able to build a positive rapport, empathise and relate well to young people and children from a wide range of backgrounds and engage them in activities which support their development.
• Strong interpersonal & communication skills – ability to communicate with young people, parents, partners and staff effectively.
• Leadership and Team work - Ability to take the lead as well as work collaboratively as part of a team.
• Resilience -. Maintains a positive and proactive attitude to set backs, or challenging behaviour. Able to reflect on experience to support growth.
• Adaptable – Ability to work in a fast paced and demanding environment, responsive to changing situations

Please note that where appropriate for the role, you will be required to complete additional background checks such as Disclosure and Barring Service (DBS) checks and police checks for any time you have lived or worked outside of the UK in the last 10 years. 

Please also note that a CV application will not be sufficient. Applications will not be considered where the application form has not been completed in full.

This role is a Regulated Activity role - please complete the Declaration of Offences Form