Infrastructure coordinator jobs in Edinburgh
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The role
Cruse Bereavement Support is the UK's leading bereavement charity, offering free support to people affected by grief. As we expand our national volunteering team, we are recruiting a National Volunteer Administrator to provide accurate, timely, and well-organised administrative support across the full volunteer lifecycle.
This is a newly created role and a key part of building a more robust national volunteering infrastructure. You will be responsible for maintaining volunteer records, processing applications and compliance documentation, supporting training administration, and providing general coordination support to the team.
You will work as part of a small, close-knit national team and will need to manage competing priorities with confidence. Attention to detail, strong written communication skills, and the ability to handle sensitive information appropriately are central to the role. Prior experience in an administrative role in the third sector or a similar regulated environment would be an advantage.
How to apply
Your application must consist of a CV and covering letter, which outlines your suitability for the role with reference to the Job Description and Person Specification and should be no longer than two pages. If your application CV does not have a CV and covering letter, it may not be considered.
The closing date for applications is 11th May 2026.
Please be advised that if you do not hear from us by 25th May 2026, unfortunately on this occasion you have not been shortlisted.
Cruse welcomes and encourages applications from all protected groups as defined by the Equality Act 2010. Appointment will be made on merit.
Criminal Record Checks
All staff are required to complete a Criminal Record check. Staff working directly with clients will be required to complete an enhanced check. We comply with the relevant codes of practice and they can be viewed online:
· Applicants in England and Wales: DBS Code of Practice
· Applicants in Northern Ireland: AccessNI Code of Practice
Previous convictions will not prevent full consideration of your application to work with Cruse. Our Recruitment of Ex-offenders' Policy & Handling Criminal Record Check Data Policy are available on request by email.
We comply with all relevant data protection legislation and process your data fairly.
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Due to educational commitments and a strategic review of our services, our Founding Director is stepping back from leading the organisation. This creates an exciting opportunity for a Managing Director to join a women-led movement shaped by lived experience.
Working closely with the Founder, Board, and team, you will take the lead in implementing our strategy, turning vision into action, and ensuring our work is sustainable, impactful, and ready to grow. You will play a central role in securing financial stability, strengthening income streams, and building a resilient organisation for the future.
We are looking for a proactive and experienced leader who can strengthen systems, processes, and team culture, while supporting and developing a small, dedicated team. This role is not just about leadership, but about working alongside others - someone who is human, approachable, and a genuine team player.
You will value collaboration and co-production and feel comfortable working in a culture rooted in trust, flexibility, and compassion. You will bring the confidence to represent the organisation externally, alongside the humility to listen, learn, and grow with the team.
This UK-based, remote role sits within a small, friendly organisation committed to reflection, learning, and continual improvement. You will help shape how we evolve, ensuring we deliver safe, high-quality, trauma-informed, and gender-sensitive support for women affected by their own or someone else's gambling addiction.
We are seeking someone who aligns with our values, understands the realities women face in a male-dominated space, and can lead with humanity and humility.
The Managing Director will be accountable for:
- Strategic direction
- Financial sustainability
- Safeguarding and risk oversight
- Commissioner relationships
- Organisational culture and values
Key Responsibilities
Strategic Leadership
- Lead development and delivery of the 3-year strategic plan.
- Ensure organisational growth aligns with mission and peer-led ethos.
- Identify opportunities for funding, partnerships and influence.
- Ensure services evolve in line with women’s needs and policy context.
Governance & Risk Oversight
- Maintain oversight of safeguarding and clinical governance.
- Ensure robust risk management and compliance systems are in place.
- Report quarterly to the Board on performance, finance and risk.
- Ensure Delegated Authority Framework is implemented effectively.
- Act as Deputy Designated Safeguarding Lead.
Financial Sustainability
- Accountable for organisational budget and reserves strategy.
- Oversee funding pipeline and income diversification.
- Negotiate and sign contracts within Board-approved limits.
- Ensure staffing model remains financially sustainable.
Leadership & Organisational Culture
- Lead and support staff team.
- Maintain trauma-informed, women-centred organisational culture.
- Ensure appropriate delegation and clear accountability.
- Protect staff wellbeing and prevent executive overload.
External Representation & Influence
- Represent the organisation with commissioners, funders and partners.
- Build relationships with VCSE organisations, OHID, NHSE, ICBs, Local Authorities and sector bodies.
- Position the organisation as a credible specialist provider.
- Support policy and influence activity at strategic level.
Board Relationship
- Work closely with the Chair
- Provide clear and transparent reporting.
- Support Board development and portfolio governance.
- Ensure Board receives timely information on risk and performance.
Person Specification
Essential Experience
- Senior leadership experience within VCSE, health or social care.
- Experience in women-specific services.
- Experience managing budgets and financial sustainability including evidence of successful fundraising and income diversification.
- Experience working with statutory commissioners.
- Experience overseeing safeguarding in complex services.
- Experience leading multi-disciplinary teams.
Desirable Experience
- Experience in addiction, gambling harm or mental health sectors.
- Experience within CIC or charity governance structures.
- Experience influencing policy or commissioning frameworks.
- Understanding and appreciation of lived experience communities and peer support spaces
Essential Skills
- Strategic thinking and planning
- Financial acumen
- Strong governance understanding
- Stakeholder diplomacy
- Ability to delegate effectively
- Crisis management capability
- Clear written and verbal communication
We kindly ask applicants to avoid submitting AI generated responses to encourage a real sense of who you are.
Our operational days are Tuesday, Wednesday, Thursday. We operate flexibly but our regular team meetings are held on a Wednesday and this role is expected to be accessible for our staff within these days.
Please complete the questions within word count alongside a CV to be considered for the role.
Short listed applicants will be asked to submit a 3 minute video on a values based topic as part of the interview process.
Non Charity Employer
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We stand alongside women impacted by their own or someone else’s gambling and create space for healing, connection and confidence.
The client requests no contact from agencies or media sales.