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Against Malaria Foundation
Remote
£50,000 - £60,000 per year (depending on experience)
Page 1 of 1
Remote
Sandy, Central Bedfordshire
£25,280 - £28,045 per year
Permanent, Full-time
Job description

Senior Data Support Engineer
Reference: NOV20212002
Location: Flexible in UK and Sandy, Bedfordshire
Salary: £25,280 - £28,045 per annum
Benefits: Pension, Life Assurance and Annual Leave

The RSPB are working hard to Save Nature. A critical part of this is fundraising and engaging our supporters. The Supporter Data Delivery team plays a critical role in this, and we are looking to recruit an experienced data processing specialist to join our team. This role will support the Data Delivery Manager by ensuring that the Supporter System and its associated systems (Filetrain, Tardis, RMJ etc) are fully operational on a day-to-day basis. The role will include performance monitoring, live support, testing and documentation, as well as working on data corrections and updating stored procedures. The role will provide an escalation point for any technical support issues within the wider Digital Business Data team. As a senior level data support engineer you will have a positive, dynamic attitude to problem solving and a focus on root cause analysis and resolution, fixing not just the symptom of a problem but challenging the cause and continuously looking to implement improvements to existing processes and tools.

This is a role that requires a high level of attention to detail and organisational skills to ensure that the database and its associated systems are fully monitored on a day-to-day basis, balancing live operational support with continual improvement. It is a critical support function and a vital link between the development, service and operations teams on a day-to-day basis. You will be a strong communicator, liaising with colleagues in the Digital Business Data & Technology Services teams to maintain service availability, and support the implementation of solutions into the live environment, following the appropriate change management processes, to ensure a smooth and effective transition into live operation. You will be responsible for automated job scheduling and processing of critical financial tasks including the monthly direct debit and Gift aid claims, implementing, and supporting the import of fundraising data and ensuring all daily supporter system related processing tasks are carried out accurately & efficiently. You will also be responsible for documentation of processes around the import, integrity and output of data and maintaining the standard operating procedures of the Data Delivery team.

Skills, knowledge and experience:

Essential:

  • Basic understanding of relevant legal requirements, in terms of data protection, HMRC, Gift Aid regulation, Direct Debit and PCI compliance ideally from a charity perspective.
  • Technical knowledge and experience in relevant discipline/specialism. Experience of working with Advanced Business Solutions Care NG CRM or equivalent CRM solution.
  • Detailed knowledge of relevant systems, equipment, processes, and procedures including software packages such as RMJ, FileTrain and SharePoint online.
  • Experience of relational database development tools such as e.g. Microsoft SQL Server and job management and scheduling software packages. A basic level of understanding SQL database schema, connections, and experience in SQL query writing
  • Initiative and judgement to resolve problems independently.
  • Proficient user of MS software packages.
  • Basic analytical and problem-solving capability.

Desirable:

  • Ability to communicate clearly verbally and in writing to ensure effective reporting and customer service.
  • Ability to plan or schedule own work days, and to respond to changing pressures or requirements.
  • Effective interpersonal and communication skills.
  • Experience of working independently and resolving unforeseen issues and challenges.
  • Experience of and ability to understand and interpret the requirements of staff and volunteers.

This is a Permanent, Full-Time role for 37.5 hours per week. This role can be conducted remotely and is flexible throughout the UK, however quarterly attendance at our HQ in Sandy, Bedfordshire will be necessary.

Closing Date: Thursday 16th December 2021
We are looking to conduct interviews for this position from 21st December but will look to Interview as and when suitable applicants present also.

The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.

To Apply and for more information:

If you would like to find out more about this position and to apply, please click the button to be directed to our website.

No agencies please.

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Posted on: 02 December 2021
Closing date: 16 December 2021
Job ref: 159317_RB
Tags: IT,Digital
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