Infrastructure Manager Jobs in Barnet, Greater London

Nature Based Solutions Manager - London and Slough
Location: London and Slough/Hybrid Working
Salary: £34,405.00 (plus a London weighting allowance of £3,714 depending on base location)
Vacancy Type: Fixed Term contract until 31st March 2027, 37.5 hours per week working 5 days in 7
Function: Project Management

As our Nature Based Solutions Manager, you will be at the forefront of the co-creation of NBS that change peoples' lives and the places they live in two projects - Project Sponge in Slough and Community Bluescapes in Richmond, London. Alongside the other team members, you will demonstrate the power of urban wetlands and other blue infrastructure to help communities to adapt to climate change and build better, safer, more natural places to live.

Your key role will be to co-design and deliver with the local community NBS interventions that build resilience to flooding, provide space for wetland wildlife and improve health and well-being of citizens. You'll manage the tendering process and contractors; ensure high quality and innovative interventions are created and effectively communicate messages about climate change and nature-based solutions to citizens, partners and stakeholders.

This is an exciting, innovative approach to climate change adaptation at street and neighbourhood level. It places local residents at the heart of decision-making, design and delivery of interventions that help keep them safe from floods, droughts, heat stress and create more natural places too.

This role is suitable for hybrid working with the expectation that the successful candidate will spend up to half the working week on site with options for working from home or in office accommodation as appropriate.

 About You

You'll need  a professional qualification in NBS/SuDS/NFM design and installation or similar or significant equivalent experience from previous roles.

We are looking for someone who is well-organised; a creative thinker, a team player, an effective communicator at ease with co-design principles and practice and someone who can be an ambassador for NBS, WWT and our partners.

Travel between sites is needed and so a full driving licence is required.

About Us

We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.

Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.

Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?

 Why you’ll love working at WWT

• Wake up every day knowing your work is helping to restore wetlands, and our world
• Be surrounded and inspired by our team of passionate, dedicated people
• 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
• Free entry to all our wetland centres, including your family
• Free car parking and secure bike storage areas
• Colleague discount on shopping and memberships
• Cycle to work scheme
• Contributory pension scheme
• Life Assurance of three times your salary, for peace of mind for your loved ones
• Independent personal, workplace and financial advice from Care first

Closing Date: 06/05/2024

Interested?

If you would like to apply and find out more about this position, please click the apply button to be directed to our website.

WWT is an equal opportunities employer and all applications will be considered solely on merit.

No agencies please.

Role: Philanthropy & Partnerships Manager
Reporting to: Senior Philanthropy & Partnerships Manager
Purpose of job: To work as a key part of the Philanthropy and Partnerships Team, line managed by the Senior Philanthropy and Partnerships Manager, and accountable to the Museum’s Director. This role will bring in vital income from trusts, foundations, corporate partners and individuals to deliver the business plan. This role has responsibility for achieving income targets by collaborating across all departments to understand and translate fundable and core activities into compelling cases for support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£36,000-38,000 depending on experience

Who we are looking for:

• You will be our ideal candidate if you are a high performing and target driven person, who enjoys working in a fast paced and rewarding environment. 
• You will have a track record of securing grants, gifts and donations from individuals, trusts, foundations or corporate supporters. 
• You will have a solid understanding of the principles of successful relationship stewardships, across a diverse group of donors, funders, patrons and partners.
• You will be responsible for contributing to and implementing the Museum’s Philanthropy and Partnerships Strategy, in consultation with the Senior Philanthropy and Partnerships Manager and Directors, which will maximise income from individuals, corporate supporters and grant-giving organisations.
• You will be confident working both independently or collaboratively, as required, to meet ambitious targets, often within tight timeframes. 
• You will be responsible for researching and identifying suitable supporters and trusts and foundations, for which you will produce high-quality proposals and applications, liaising with colleagues to collate information and supporting documentation as required.
• You will have excellent written and organisational skills; be able to juggle multiple priorities and work across diverse departments; and manage relations with a range of supporters and funding bodies, including timely submission of reports.
• This is an excellent opportunity for a person with experience in one of the specified areas of fundraising, such as trusts and foundations, individuals or in corporate support, who is looking to expand their experience across the full range of philanthropic and partnerships activity.
   

Key objectives in first 6 months:

• Established position as a trusted and valued colleague within the Museum team
• Contributed towards a new philanthropic strategy for building income from established and new supporters, including corporate supporters, trusts and foundations and statutory sources, and made demonstrable progress in raising revenue in line with this
• Successfully managed existing relationships with funders including stewardship of supporters, grants and reporting as required
• Submitted new funding applications and researched and developed new prospects for funding and securing actual income to an agreed target
• Worked productively and positively with committees, senior volunteers and consultants to have established personal credibility with the key influencers in these groups

Key Responsibilities:
Supporter Identification, Communication and Cultivation

• Identify, research and develop a pipeline of trusts and foundations prospects, ensuring that relationships are well managed and planned for first, second and third requests for funding, as appropriate.
• Identify, research and approach corporate partnership prospects to support agreed priorities such as exhibitions and programmes
• Work closely with colleagues in Events, Commercial and Communications to promote corporate sponsorship packages, including working on communications and campaigns that encourage uptake and renewal
• Crafting compelling and engaging letters, proposals and applications to potential and existing supporters
• Collate social impact statistics and create an internal bank of resources that communicate our work articulately and passionately
• Reporting to funders by working with consultants and colleagues to write well-crafted and timely reports, highlighting the difference that a supporter's contribution has made, with accurate financial data and spend against projects, to draw down grants as required
• Ensure that supporters are contracted and acknowledged appropriately; including personally, on website, on site and/or in printed materials as appropriate, and ensure all agreed benefits are delivered
• Maintain and create accurate records on submissions, outcomes and correspondence using the Museum CRM system
• Working closely with the Finance team to monitor payment terms and dates
• Provide monthly updates on progress against targets to the Senior Philanthropy and Partnerships Manager, including planned proposals and income forecast, pledged and paid.
• Contribute toward updates to quarterly Board reports, including actual income achieved in relation to revenue targets
• Work closely with colleagues in Visitor Engagement & Communications to promote Foundling Friends scheme, onsite donations and to create communications that encourage renewal and engagement

Organisational Culture & Infrastructure

• Contribute to a successful philanthropic/fundraising income generation plan that enables the delivery of the Museum’s ambitious business plan
• Work collaboratively with the Philanthropy and Partnerships team, consultants and colleagues across the organisation to ensure that the work of the Philanthropy and Partnerships team is fully integrated and supports the delivery of Museum’s overall objectives and business plan
• Support the all the Museum’s philanthropic activities including cultivation events and stakeholder management
• Represent the Museum at internal and external networking opportunities, developing existing and new supporter relationships
• Work successfully to achieve the Philanthropy and Partnerships team’s fundraising targets as well as personal revenue targets, showing growth in activity and results

Person specification
Essential:

•  Proven ability to manage and cultivate a list of active and significant supporters
•  Experience of writing funding proposals, bids and applications with a track record of success
•  Demonstrable excellent written and verbal communication skills and ability to write high quality successful proposals, applications and reports
•  Strong attention to detail and financial literacy
•  Experience of managing supporter journeys with an insight into why people give to arts and culture
•  Demonstrable evidence of meeting targets and working in a target driven environment
•  Knowledge of GDPR compliance, due diligence processes, UK tax laws and Gift Aid
•  Exceptional influencing, negotiation and diplomacy skills
•  Ability to think and operate strategically and provide flexible solutions
•  Able to deliver to demanding deadlines and with a hands-on approach
•  Excellent IT skills including CRM databases, Microsoft 365 and SharePoint
•  Ability to self-motivate, work as part of a small team, and support colleagues, even under pressure
•  A commitment to excellence and professionalism
•  Appreciation of and support for the aims, values and ethos of The Foundling Museum
• A right to work in the UK

Desirable:

•  Experience of fundraising via trusts, foundations, corporate philanthropy or individual giving schemes
•  Experience of working with senior volunteer boards
•  Experience of designing and managing digital fundraising campaigns

The Philanthropy & Partnerships team
In Autumn 2023, Foundling Museum delivered a successful, ambitious capital campaign to secure the future of the Museum through a variety of supporters, from individuals, major supporters and trusts/foundations.
The Philanthropy team is responsible for the funding revenue needs of the Museum, which for 2024-25 is c£800,000, making up approximately 36% of total income.
The post of Philanthropy and Partnerships Manager will deliver against personal targets toward this goal. Remaining income includes Arts Council England National Portfolio funding, NLHF funding, core earned income (admissions) and trading activities (retail and venue hire).
The Philanthropy and Partnerships team collaborates closely with the Director, Chair of Trustees and Development Consultants and across all departments to understand and translate fundable and core activities into compelling cases for support. Across a year the team raises vital income for exhibitions, learning and participation activities, events, capital projects, an established endowment fund and unrestricted revenue income.

Interview timetable & how to apply
Closing date: Thursday 23 May 2024 at 10am
First interview date: Thursday 5th June 2024
Second interview date for shortlisted candidates: Thursday 12th June 2024 TBC
 

To apply please click on the apply button at the bottom of the page , you will be taken to our website and then on to application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application 

About the World Green Building Council

The World Green Building Council (WorldGBC) is the largest and most influential local-regional-global action network, leading the transformation to sustainable and decarbonised built environments for everyone, everywhere.

Together, with 75+ Green Building Councils and industry partners from all around the world, we are driving systemic changes to:

● Address whole-life carbon emissions of existing and new buildings

● Enable resilient, healthy, equitable, and inclusive places

● Secure regenerative, resource-efficient and waste-free infrastructure

We work with businesses, organisations, and governments to deliver on the ambitions of the Paris Agreement and UN Global Goals for Sustainable Development (SDGs).

The Role

The WorldGBC is seeking a dedicated Advocacy and Engagement Manager to join our dynamic team. This role is critical in shaping and advancing our global advocacy efforts, influencing policy, and supporting our network of national Green Building Councils (GBCs) in their advocacy work. The successful candidate will be instrumental in developing policy positions, conducting research, and engaging with key stakeholders to promote sustainable building practices and policies worldwide. The Advocacy and Engagement Manger will report to and work closely with the Global Advocacy Director.

Key responsibilities include but are not limited to:

● Support for the Global Advocacy Director: Work closely with the Global Advocacy Director to develop and implement WorldGBC's global advocacy strategy. Assist in coordinating the organization’s advocacy efforts across different regions, ensuring alignment with overall objectives. Provide analytical support, prepare briefing materials, and manage specific projects as directed by the Global Advocacy Director. Act as a liaison between the Global Advocacy Director and other team members, stakeholders, and national GBCs to facilitate effective communication and collaboration.

● Research and Analysis: Conduct thorough research on global and regional policy trends, regulations, and best practices in sustainable building. Analyze potential impacts on the green building movement and develop strategic responses.

● Policy Development and Advocacy: Work with Global Advocacy Director to develop and articulate clear policy positions on key issues related to sustainable building and construction and lead advocacy campaigns to influence international, regional, and national policy frameworks and regulations.

● Collaboration: Work closely with other teams within WorldGBC, including programs and communications, to ensure a coordinated approach to advocacy and policy engagement.

● Support National GBCs: Provide guidance and support to national GBCs in their local advocacy efforts, helping them to navigate policy landscapes and engage effectively with policymakers.

● Communication and Representation: Represent WorldGBC at policy forums, conferences, and meetings, presenting policy positions and advocating for sustainable building practices. Prepare a range of materials, including reports, briefings, and presentations, to support advocacy objectives.

● Stakeholder Engagement: Establish and maintain relationships with key stakeholders in the sustainability, construction, and policy-making communities, including governments, NGOs, industry associations, and private sector partners.

Skills, experience and education:

● Minimum of 5 years' experience in policy analysis, advocacy, or a related role, preferably within an international context.

● Deep understanding of international climate diplomacy and national policy-making processes

● Experience managing relationships with policymakers and stakeholders and ability to lead discussions towards tangible outcomes.

● Experience in the design of built environment decarbonisation roadmaps for the public and/or private sectors and project development.

● Specific experience or interest in international work, ideally with a proven record for engaging with a geographically and culturally diverse network of stakeholders.

● Excellent analytical, communication, and negotiation skills.

● Ability to work effectively in a diverse, international team environment.

● Fluent in English, with proficiency in additional languages considered an asset.

● Willingness to travel as required.

The ideal candidate is:

● Passionate Advocate: You are deeply passionate about environmental sustainability and have a strong belief in the transformative power of green building practices to address climate change and promote global sustainability.

● Strategic Thinker: You possess the ability to think strategically about complex policy issues, identifying key opportunities and challenges for advancing the green building agenda within different policy frameworks.

● Effective Communicator: You have outstanding communication skills, both written and verbal, enabling you to articulate policy positions compellingly, engage stakeholders effectively, and represent WorldGBC in diverse forums.

● Skilled Researcher: You have a proven track record in conducting rigorous policy research, analysis, and synthesis, with the ability to translate complex information into clear, actionable insights.

● Highly Motivated: You are highly motivated to take initiative and accomplish tasks with ability to multitask and prioritise tasks independently

● Collaborative Team Player: You are a natural collaborator who thrives in a team environment, willing to share knowledge, support colleagues, and work towards common goals across cultural and geographical boundaries.

We are committed to fostering inclusivity and diversity in our workforce. In line with this commitment, we want to ensure everyone has an equal opportunity to apply for positions within our company. Therefore, we encourage candidates to submit their applications even if they do not meet all of the stated criteria. We believe in considering each applicant's unique talents, experiences, and potential, recognising that qualifications extend beyond traditional checkboxes. Additionally, we embrace various working patterns and understand that individuals have different preferences regarding their work arrangements. Hence, we warmly welcome applications from individuals seeking diverse working patterns. We aim to create an inclusive environment where everyone can thrive and contribute, and we are excited to explore the possibilities each applicant can bring to our team.

Community Action Redbridge is a local infrastructure organisation working to create a fairer Redbridge where every one and every community thrives. Our mission is to support strong and resilient communities where people lead happy, healthy and fulfilling lives. 

We are looking for a passionate and experienced programme manager to lead our social prescribing team. In this role, you will be responsible for managing and developing a programme of work that builds on people’s strengths, and draws on the strengths of their communities, to:

• Build individual, family and community resilience 

• Support empowerment and independence

• Reduce social isolation and loneliness 

• Increase choice and control 

• Facilitate inclusion and connectedness

Through gathering insight and data, you will also play an important role in supporting the development of local plans and priorities, helping to ensure that they meet the needs and aspirations of local people. 

The successful candidate will be passionate about the power and potential of communities. You will bring previous experience of asset-based community development and a track record of managing and developing impactful projects.

Please note that this role can be offered on a hybrid basis, with a minimum of 3 days a week in the office.

What it’s like to work at Community Action Redbridge 

We are committed to creating a truly inclusive workplace culture that embraces and celebrates difference. Building a team that reflects the diversity of our communities and brings together a range of experiences, backgrounds and perspectives is essential to the work we do. 

We want Community Action Redbridge to be a safe space for everyone to bring their whole selves to work, where all our employees have the opportunity to thrive, and feel recognised and valued for the work they do. 

We offer some great benefits including 28 days’ annual leave plus public holidays, a free and confidential employee helpline, face-to-face and telephone counselling, an employee discount scheme, and a travel loan and cycle to work scheme.

How to apply 

Please download the application pack on our website and return your completed application via email by 11.59pm on Sunday 5th May 2024.

Interviews are expected to take place the week commencing 13th May 2024.

Chief Operating Officer

We have an exciting opportunity for a Chief Operating Officer to join the team in this hybrid-working role.

Salary: £65,000 - £75,000 per annum

Location: Central London, WC2A 3PE/Hybrid

Hours: Full time

Contract: Permanent

The closing date for applications is the 24th May, and interviews with Eastside People will take place the week after. Interviews with BAUS will take place in early June.

About the Role

Our team currently consists of 8 dedicated staff members and is led by our CEO, Anne Bishop. The Chief Operating Officer (COO) is a new role for BAUS. It will be a key part of our Senior Leadership Team, playing a vital part in the development and implementation of our strategy and deputising for the Chief Executive.

The COO role provides the essential financial stability and operational facilities to enable future growth through leadership and management of finance, maintaining and developing our IT infrastructure, and ensuring effective governance and regulatory compliance.

Key responsibilities include:

· Supporting the CEO on the development of BAUS’s annual strategic planning and leading the accompanying operational plan

· Oversight of financial management and administration, with support from an outsourced bookkeeper and finance team

· Ensuring BAUS’s IT and digital infrastructure is well maintained, cyber compliant and fit for purpose

· Ensuring effective governance and regulatory compliance

About You

We are looking for:

· Experience of leading a finance function in a charity, as part of a leadership team

· Track record of delivering on a range of other corporate support/operational services such as IT and Governance in addition to financial responsibilities

· Relevant professional qualification desirable e.g. part qualified/fully qualified management account or chartered governance institute (CGI)

As an Association, we understand that equality, diversity and inclusion are very important as we strive for excellence. Our members come from every walk of life and, therefore, to represent them effectively, so should we.

About Us

BAUS is a registered charity and a professional membership association dedicated to ensuring the highest standards in the practice of urology for the benefit of patients. We support our circa 2000 members, ranging from medical students to consultants & associated urological specialists by developing guidance for clinical practice, providing education and fostering research.

How to apply

Eastside People is supporting BAUS in the recruitment of this role.

Please use the cover letter (max 2 pages) as an opportunity to add to the information you have shared in your CV, and ensure that you cover the following:

· Why are you interested in the COO role, and why BAUS?

· How can you contribute to BAUS in this new role? Please highlight relevant experience and demonstrate how your skills match the specific requirements of the role as set out in the job description and person specification.

We want you to have every opportunity to demonstrate your skills, ability, and potential. Please contact us if you require any assistance or adjustments so that we can help with making the application process work for you.

You may also have experience in other areas such as COO, Chief Operation Officer, Operation, Director of Operations, Operations Executive, CEO, Chief Executive Officer, Chief Exec, Executive, Charity.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience

Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems? 
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed? 
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.

Key objectives in first 6 months:

• Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
• Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
• Supported all staff with records management and general administration
• Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
   

Key responsibilities:
CRM Administration & Finance Processes

• Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
• Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
• Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
• Support the maintenance of accurate financial records of funded projects
• Support the Finance team with Gift Aid administration as required

Data & Insights

• Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
• Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
• Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
• Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
• Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
• Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online

Organisational Infrastructure

• Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
• Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
• Arrange staff away-days, outings and celebrations
• Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
• Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
• Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
• Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
• Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
• Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave

Other

• To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.

Person specification
Essential:

• Excellent administration and analytical skills
• Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
• Experience working with not-for-profit databases, such as Beacon CRM
• The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
• Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
• Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
• An enjoyment of and willingness to engage with a wide variety of people and organisations
• Able to act with discretion and maintain professional confidentiality at all times
• A commitment to excellence and professionalism
• · Appreciation of and support for the aims, values and ethos of The Foundling Museum
• A right to work in the UK

Desirable:

•  An interest in and engagement with the work and ethos of the Museum
•  An interest in and engagement with the arts, heritage and/or music
•  Experience of working in a fundraising environment
   

Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
 

To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.

Citizens UK and the NRPF Partnership

Citizens UK

We are Citizens UK. We’re working together to make change on the issues that matter, from campaigning for zebra crossings on dangerous roads, to reforming the immigration system, to the Living Wage campaign.

We bring together everyday people and local organisations to build a better, fairer society. Too often communities are left out of decisions that affect their lives, but we know everyday people have the ability to shape the world around them. We develop local leaders who find solutions to problems big and small and hold power-holders to account. 

We work with hundreds of civil society organisations, who we call our members - schools, universities, faith groups, charities, unions and more - to help them win change. Over the last 30 years, we’ve worked in alliance with 500+ members, trained 4,000+ community leaders, accredited 13,000 Living Wage employers, and won hundreds of campaigns. 

NRPF Partnership

The NRPF partnership was set up in 2023 and is being developed by Citizens UK, Migration Exchange, and Praxis. We are working to build the necessary infrastructure for collaboration across a range of organisations, amplify their work, and build power to win change against the No Recourse to Public Funds (NRPF) condition. You can learn more about the overall initiative via our FAQs page. 

Each partner contributes staff capacity and will work closely with the appointed person to ensure a positive, professional and supportive culture. The Partnership centres around: 

1)  Placing decision-making power and strategic vision in the hands of people doing the work 

(frontline staff and people with lived experience), via a steering group and working groups.

2) Establishing a strategic pooled fund so that the steering group has sufficient budget to guide the collaboration, act, identify and seize political opportunities, and facilitate active participation of everyone involved.

3) Expanding the movement and building power, using incremental wins to build towards broader change towards the goal of ending NRPF.

The Person and the Role

100,000s people in our communities have put down roots in the UK but are denied access to the welfare safety net (No Recourse to Public Funds).

Citizens UK has worked with Migration Exchange and Praxis to raise over £2m to develop a 5 year partnership to enable the movement to end NRPF.

This Senior Project role will be a core part of the support to the steering group of the partnership to make sure it runs effectively and achieves its potential.

If you're angry about injustice in the immigration system, have good communication and relationship building skills and self organised - apply below. We are particularly keen to hear from candidates who have been through the immigration system themselves.

We are looking for a values-driven and experienced person with exceptional skills and knowledge in project management, relationship-building, and community organising. This role will lead and coordinate all project management and tactical activities necessary to support the day-to-day functioning of the NRPF Partnership. The right person will be highly motivated by joining the distinctive ethos of Citizens UK and the shared values of the NRPF Partnership, where local leaders and people experiencing injustice are in the lead, and where grassroots community organising is combined with strategies for social change. 

This role is a really exciting opportunity to forge real change and to shift the power dynamics in social change work. The successful candidate will be at the heart of making change happen on one of the most important social justice issues of our time. Top Priorities

• Building and maintaining relationships and communication – maintaining excellent working relationships and effective communications with the Coordination Backbone Group (CBG), Steering Group, working groups, wider community partners involved in the NRPF partnership, and the Citizens UK Migration Team 

• Managing and coordinating capacity-building and leadership development in support of the shared strategy set by the steering group– developing and maintaining the effectiveness of a capacity-building and leadership development inputs that enables everyone in the Partnership, especially those with expertise by lived experience, to fully participate across all levels of the Partnership

• Project managing all partnership implementation logistics and follow-up – managing meeting logistics from planning to scheduling to outreach to follow-up to ensure seamless participation of Steering Group and Working Group members and ensure that planned activities take place effectively in support of the goals and values of the Partnership

  The role will be reporting to Assistant Director, Migrant and Refugee Organising.

Main Responsibilities

Reporting directly to X with  oversight from the NRPF Partnership CBG, the post holder will be expected to manage their own independent workload, as well as support the broader CBG. The main responsibilities are outlined below:

Working with the NRPF Partnership’s key stakeholders

• Developing and maintaining relationships with Partnership stakeholders 

• Working with the CBG to update outreach strategy as new needs emerge

• Building and maintaining trust and relationships across the whole Partnership and more widely (within and across sectors from migration to anti-poverty to children’s rights, etc.)

• Supporting with the facilitation of Working Group meetings

• Develop and implement ideas for action that are consistent with the goals of the project

Strategic coherence

• Supporting the coordination of activities with partners to align strategies and actions and minimise duplication

• Working with the CBG to coordinate with other related projects and coalitions to maintain a full understanding of the current landscape of local and regional activities

• Maintaining understanding of current implementation challenges and developing comprehensive solutions to address them in dialogue with partners

• Developing, maintaining, and monitoring political opportunities to support Working Groups to develop and execute on their action plans

• In partnership with the CBG and steering group, providing support to partner organisations to coordinate and collaborate on joint initiatives

• Coordinating advocacy activities across stakeholders that support the wider aims of the Partnership

• Supporting the independent learning partner to deliver evaluation and learning activities

Communications

• Organising appropriate outreach and communications efforts across the Partnership (e.g. publishing a regular newsletter, email updates, insights from learning and evaluation etc.) 

• Ensuring effective internal communication with CUK organisers, leaders, and partners involved with the NRPF Partnership and with funders

• Facilitating on-going communication across the NRPF Partnership to ensure alignment of activity

• Supporting the development of any communications materials such as summary documents, brochures, FAQs, social media content, etc.

Build leadership development offer for the Partnership

• Working alongside CBG and the CUK Migration team, refine community organising and leadership development support for all members of the NRPF partnership especially those with lived experience of NRPF

• Ensuring that everyone in the group can contribute to the best of their ability by managing a training and external facilitation budget to build skills, confidence and trust

Fundraising and reporting 

• Working with the CBG to develop and support fundraising bids and support reporting requirements and funder relationships

• Contributing to the budgeting process and the effective management of financial resources in the project working closely with Global Dialogue who will hold pooled funds on behalf of the partnership

Managing meeting/event logistics 

• Planning and managing the logistics of all Partnership meetings and gatherings of the Steering Group, working groups and CBG (e.g., dial-in, attendance, cancellations, etc.)

• Consolidating Working Group updates for Steering Group, including summarising meeting notes and highlighting key outputs and decisions so they can be easily shared with others across the Partnership

Any other reasonable tasks as required by the line manager.

Person Specification

REQUIREMENTS

ESSENTIAL (E)

DESIRABLE (D)

QUALIFICATIONS

Degree or equivalent professional qualification (D)

EXPERIENCE

Significant  proven, comprehensive experience in a project management role (E)

Experience of initiating new projects and developing them so that they become sustainable underpinned by strong values (E)

Experience of building consensus between diverse stakeholders and managing complexity in relationships (E)

Experience of organising and managing all aspects of community events, incl. logistics (E)

Proven experience of raising significant funds for charitable purposes (D)

A proven track record of delivering and reporting against targets and on budgets (D)

KEY SKILLS AND KNOWLEDGE

Knowledge of No Recourse to Public Funds and working with individuals who have an NRPF designation on their immigration status (E)

Outstanding communication skills (verbally and written) combined with the ability to liaise with stakeholders (E)

Ability to work well as part of a team, and maintain effective communication with colleagues (E)

Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)

Ability to act on own initiative to introduce and develop new projects and systems (E)

Proven computer literacy to include MS Office (E)

PERSONAL ATTRIBUTES

Exceptional leadership skills, with an ability to enthuse and inspire staff and volunteers (E)

A proactive approach to all areas of work with a flexible approach to work demands (E)

An appreciation and respect for different communities; including faith groups and different cultures. (E)

A strong commitment to the CUK values and the values of the NRPF partnership, which include: (E)

• Being open to new ideas (specifically ensuring that all our 121 conversations, small group discussions with the sector and funders create an environment that fosters creative problem-solving and innovation)

• Fostering connection 

• Championing co-design and co-production

• Being equity-focused and enabling any one interested to participate and feed into the design and development of this work

Please note there will be recruitment webinar on Tuesday, 7th May from 14:30-15:30. Please register via the following link if you are interested in attending: https://us06web.zoom.us/meeting/register/tZwpcO-rrzsoH9ecIXUaaFbqDjaVxVSvqJLq.

Interviews are planned to take place on Thursday, June 13th (subject to change.)

About the World Green Building Council

The World Green Building Council (WorldGBC) is the largest and most influential local-regional-global action network, leading the transformation to sustainable and decarbonised built environments for everyone, everywhere.

Together, with 75+ Green Building Councils and industry partners from all around the world, we are driving systemic changes to:

● Address whole-life carbon emissions of existing and new buildings

● Enable resilient, healthy, equitable, and inclusive places

● Secure regenerative, resource-efficient, and waste-free infrastructure

We work with businesses, organisations, and governments to deliver on the ambitions of the Paris Agreement and UN Global Goals for Sustainable Development (SDGs).

The Role:

The Partner Engagement Lead is responsible for key account management, and specifically developing and supporting relationships with programme sponsors and partners within the WorldGBC network.

The Partner Engagement Lead will work closely alongside the programme/projects team subject leads, taking responsibility for day to day management of activities that relate to sponsors or stakeholders, including partner relationships, external collaborations and fundraising.

Working cross-functionally within a matrix-style organisation, the Lead will work collaboratively on the engagement pillar of WorldGBC's fundraising team alongside the Partnerships Manager and the Strategic Partnerships Lead. This team coordinates closely with all WorldGBC departments, in particular where sponsors are involved with initial focus on the programme/project partners.

Well-organised and a great communicator, this individual will ensure that key relationships are managed effectively across the organisation, and be detail oriented in their reporting and accounting of opportunities. The Lead should also be willing to represent the organisation in relevant external opportunities relating to the programmes as need arises - including fundraising meetings, external working groups, events or conferences.

The Partner Engagement Lead will report to the Director of Programmes Strategy.

Key responsibilities include but are not limited to:

1. Account Management: Be primary point of contact for new and existing programmatic sponsors and partners, overseeing engagement with the network and accounting with detailed reporting to ensure up-to-date partnership records. Work alongside the programmatic team leads to deliver all agreed benefits to partners, ensuring a uniform balance of benefits and opportunities across sponsors engaging in all areas of the organisation.

2. Fundraising and Budget Management: Work alongside the programme leads to secure funding and manage relevant programme/project budgets (with guidance from the Director of Programmes Strategy), including supporting grant application and reporting responsibilities where necessary.

3. Stakeholder Engagement (members and partners): Engage with stakeholders to ensure that our programmes/projects align with their goals and needs, working with the Director of Programmes Strategy and wider programme team to explore best practice engagement tactics throughout 2024.

4. Subject Matter Expertise: Stay current with the latest trends in sustainable buildings and WorldGBC programme outputs, ensuring the Lead can communicate knowledgeably about WorldGBC strategy and work areas as required.

5. Communications: Support communication for WorldGBC on topics related to sustainable buildings in relevant programmatic areas, representing the team at internal or external events or industry working groups and collaborating with Marketing & Communications on accurate messaging for publications and campaigns.

6. Supporting Programmes team: Be a committed member of the WorldGBC team and offer support, training and expertise to wider members of the team. Participate and engage in wider WorldGBC campaigns, events and deliverables, such as COP, World Green Building Week and Leadership Summit.

Skills, Experience & Education:  

1. Communication and Engagement:

1. Effective communication and interpersonal skills.
2. Stakeholder engagement through active listening, empathy, and clear articulation.
3. Ability to diplomatically resolve conflict and manage sensitive situations.
4. Confident communication in external situations, including pitch meetings or external events.

2. Account Management:

a. Strong account management abilities, including strong organisation to facilitate multi-stakeholder and staff coordination, timeline management, and deliverable tracking.

b. Analytical skills for complex issue analysis and informed decision-making, especially in scenarios of cross-organisational partner engagement.

3. Reporting and Budget Oversight:

1. A thorough understanding of budget management and willingness to work collaboratively on fundraising alongside colleagues.
2. Work across teams to support them with a variety of stakeholder engagement practices, reporting, flagging and following up on all strategically relevant opportunities.
3. Accurate reporting for all strategic analysis, including budget and grant reporting.

4. Collaborative working:

1. Ensure that co-workers are kept up-to-date and facilitate teamwork and mutual understanding.
2. Be open to new ideas and able to adjust to changing circumstances to ensure productive collaboration within diverse teams.
3. Prioritise team goals over individual agendas, contribute constructively to group discussions and foster a supportive and inclusive work environment that encourages cooperation and innovation.

The ideal candidate is:

● A relationship builder – will listen to the needs of the team, industry, and GBCs, and work collaboratively to secure and manage constructive relationships with partners

● A strategic thinker – has the ability to focus on the end goal and ensure that every activity and approach is directed towards this goal

● An enthusiastic learner – willing to take on new challenges and tackle complex topics

● A creative mind – will innovate with approaches and engagement techniques

● Able to develop and implement a work plan - be meticulous in managing deadlines and deliverables, working with the marketing team and WorldGBC colleagues to ensure on-time delivery

We are committed to fostering inclusivity and diversity in our workforce. In line with this commitment, we want to ensure everyone has an equal opportunity to apply for positions within our company. Therefore, we encourage candidates to submit their applications even if they do not meet all of the stated criteria. We believe in considering each applicant's unique talents, experiences, and potential, recognising that qualifications extend beyond traditional checkboxes. Additionally, we embrace various working patterns and understand that individuals have different preferences regarding their work arrangements. Hence, we warmly welcome applications from individuals seeking diverse working patterns. We aim to create an inclusive environment where everyone can thrive and contribute, and we are excited to explore the possibilities each applicant can bring to our team.

Role outline: Managing the deployment and maintenance of Repowering’s low-carbon infrastructure, leading the Community Retrofit team 

Contract: Full-time role with probation period of 3 months.

Salary: £49-55k

Location: Primarily Repowering London’s office in Brixton, with option of partial working from home. Minimum of 3 days per week must be spent in the Repowering London office. Support will be provided for remote/home working if you need it. 

Application process: CV, cover letter and interview. 

Closing date:  24/5/24 

About the role:

We are looking for an experienced and self-motivated person with experience of low carbon retrofit, asset management, and business development to join Repowering London’s growing team. You will be a core part of our mission to tackle climate change and move towards a more inclusive and sustainable future. 

This will be a high-profile role within the executive team of a nationally significant social enterprise that is at the leading edge of urban community energy, with significant ambitions for scale and impact. You will work alongside the Executive Team with shared responsibility for setting and realising the organisation’s goals, strategic priorities, and business plan. 

Community Retrofit is a place-based approach to decarbonisation and community development, that creates low-carbon infrastructure, which is technically integrated at a local level, and provides direct benefits to local communities, for example through community ownership, affordable energy supply, or high-quality jobs.

You will be responsible for leading the Community Retrofit team. The team currently encompasses seven staff working across domestic and non-domestic:

• Rooftop solar installations

• Communal heat networks 

• Retrofit assessment and coordination 

• Data collection and analysis 

• Asset management 

Rooftop solar is the most established asset type deployed by Repowering, with installations dating to 2013. Retrofit assessment and coordination services started in 2023, and communal heat network investments are expected in 2025.

You will be responsible for ensuring high quality installations of low carbon assets that perform as forecast.

You will lead the development of improvements to our processes for evaluating potential sites and deploying and maintaining low carbon assets and retrofit measures. 

The role will require ongoing refinement of Repowering’s community retrofit offer to community groups, building owners and public bodies such as Local Authorities, and support the growth of long-term partnerships with our stakeholders, including supply chain partners.

In particular, working with the Repowering executive team you will support the incubation of a suite of a finance offers that allow a wider range of households, businesses and communities to participate in community retrofit. 

You will also support Repowering’s work to increase employment opportunities for young people in the low carbon sector, through how we structure our procurement for installations and by the training programmes we run in-house and with partners.

The Community Retrofit Team is one of Repowering’s four key teams, which include Communities, Energy Supply, and Core Operations. Each of these teams supports the work of the others and ongoing coordination and communication will be an important part of the role to maximise the opportunities for learning and innovation across the organisation.

About Repowering London 

Repowering London is an award-winning social enterprise developing clean energy for urban communities. A community development organisation, we enable local communities to plan, fund, build and benefit from clean energy and energy efficiency projects across buildings. We help people see how they can make a real difference.  

We are UK's most experienced urban community energy innovator with a successful track record of working in partnership with major London councils and national funders for the last ten years.

Our clean energy local ownership model is scalable and strengthens communities by delivering clean energy hand in hand with a range of long-term local services and benefits – from skills training to lower energy bills and generating funds for local investment.   

Our vision is for every town and city in the UK to benefit from locally owned clean energy solutions. We believe that urban buildings can be transformed into intelligent, efficient, clean power hubs, providing substantial economic, social and environmental benefits. Energy security can become the norm, inequality and fuel poverty a thing of the past. 

As a place to work, Repowering London has a strong culture of personal respect and integrity. We have a talented and diverse team, and we have all made the choice to be part of positive solutions to the collective challenges we face. We aim to create a supportive and empowering working environment, with high levels of collaboration, team support, and personal and professional development. 

Person specification 

The right candidate will have a high level of technical due diligence, project management and business development experience, with a track record in leading successful teams. This is particularly important as Repowering London is in a growth phase and is expected to expand significantly in the coming years. You will be comfortable working collaboratively and managing a number of staff and external contractors, as well as building and maintaining relationships with key stakeholders. 

As this role is at the most senior level of the organisation, it provides an opportunity to shape business development and long-term strategy. Experience of commercial service delivery will be key to creating a sustainable platform for Community Retrofit. 

For this role, we will be looking for and assessing candidates on the following:

• Exceptional leadership skills to lead a growing team and manage a portfolio of projects 

• Experience of asset deployment and maintenance in the construction, retrofit or renewable energy sectors

• Track record of developing and growing a commercial service or product 

• Formal training in engineering, architecture or quantity surveying

• Experience of managing multi-partner projects, that may include academia, technical experts, contractors and local government 

• Analytical skills to interpret data and financial models

• Excellent written and oral communications skills and confidence in presenting to a wide range of audiences 

• Interest in community retrofit as a concept and strategy 

• Capacity to self-reflect on performance, proactively problem-solve and welcome feedback on performance 

The following are not essential for the role but would be good to have: 

• Experience of publicly funded grant schemes or loan finance 

• Experience of energy services and supply contracts 

• Experience of customer journey development, using digital platforms 

• Understanding of PAS2035 requirements

• Experience of building energy modelling, such as SAP or PHPP 

• Accreditation as a retrofit coordinator or assessor 

• Familiarity with Notion, MS Project or other collaborative project management tools 

Repowering London’s Employee Value Proposition 

 At Repowering London we want everyone to feel valued and have the opportunity to develop your skills and experience.  We offer support and work-based training to support you in your role.

Skills development is not just limited to your role at Repowering London and as an organisation we want to support employees to pursue opportunities outside of work which will broaden skills and networks.

Our team is diverse, and we recognise that everyone has responsibilities and interests outside of work, whether it is caring for family, studying, volunteering or taking time out. Repowering London want to support employees and give them the time to spend time on the things that are important to them.  Our Flexi Time Policy and Volunteering Policy provide scope for ad hoc, short-term arrangements, and our Unpaid Leave Policy provides an option for those who need to take time away from work for an extended period.

Repowering London is committed to providing equal opportunities for all applicants regardless of their background. We value diversity whilst recognising that accessing employment has different challenges for different people. We encourage applications from Black, Asian and minority ethnic people; people who identify as having a disability; people from the LGBT+ community; and people who identify as working class (or have done in the past). If you would like to have an informal chat before applying, please get in touch – we would be very happy to talk to you. 

Kingston Voluntary Action (KVA) is a long-established and well-respected infrastructure support organisation for the voluntary and community sector in Kingston. We have grown in the last few years in the number and variety of projects as well as the number of team members. KVA is in its second year of delivering the Infrastructure Support Contract awarded by the Royal Borough of Kingston.

Together with our VCSE Sector Development Manager, internal team and external partners, you will ensure that KVA offers an ambitious and innovative capacity building programme for Kingston community and voluntary sector organisations.

We are looking for an experienced capacity building officer with a wide skillset and a track record of achieving outcomes for local communities by undertaking hands-on work with VCSE organisations of all sizes and structures, including, but not limited to support with fundraising, ability to better demonstrate their impact, develop policies and procedures and set up and run a charity or community organisation.

You will have a problem-solving approach, with patience, good listening skills, but also ability to be a critical friend when needed.

KVA is an expanding, ambitious team with a great working culture. We offer 27 days of annual leave, plus Bank Holidays, salary sacrifice scheme and hybrid working.

About Black Thrive 

Black Thrive Global (BTG) evolved from the work of the Black Thrive Lambeth (BTL) Partnership, which was established in 2016. We exist to address the inequalities that negatively impact the mental health and wellbeing of Black people so that the thriving of Black communities is the norm. 

Our guiding principle is that Black communities should be at the forefront of reimagining, redefining, and co-creating a society where systemic racism and other oppressive systems have been dismantled so that they have fulfilling lives. We have two priorities – building a Black Thrive Research Institute and embedding race equity in systems change. 

We have grown rapidly since 2021 and so still have a start-up culture and often deal with competing priorities at a fast pace. 

The aim of Black Queer & Thriving is to explore the health and wellbeing needs of Black LGBTQ+ people in Lambeth and Southwark, develop community research that details these needs with the Working Group and use the outcome to influence local policy and infrastructure. 

The purpose of this role is to support the Black Queer & Thriving workstream with the main priorities being: 

• Providing administrative support to the development of the Black LGBTQ+ Working Group, including organising meetings and minute taking; 

• Supporting relationship management with Lambeth and Southwark’s Black LGBTQ+ community; and 

• Leading on a community research project exploring the health and wellbeing experiences of Black LGBTQ+ people in Lambeth and Southwark.

The list below is not an exhaustive list of duties, due to the dynamic nature of the work occurring at Black Thrive we are looking for someone who is willing to adapt to our responsive workstreams, and who can be agile in the performance of different tasks.

Duties and responsibilities 

1. Support the project’s engagement and involvement with Lambeth and Southwark’s Black LGBTQ+ communities, particularly young people. 

2. Lead on designing and maintaining databases to support the network mapping of stakeholders and ensure relationship management of key stakeholders. 

3. Leading on a community research project with the Working Group and participate in and support other research, evaluation and learning activities. 

4. Keep abreast of various projects, initiatives and coalitions locally, regionally and nationally, as well as emerging legislation policy and practice related to the workstream. 

5. Support the Programme & Partnership Manager with project management and reporting arrangements relating to the achievement of objectives and milestones. 

6. Organise meeting and events and manage the associated administration such as room bookings, preparing and distribution of agendas, minute taking and action tracking. 

7. Support the development of the Black LGBTQ+ Working Group, including recruitment, organising meetings and minutes. 

8. Produce and deliver presentations, reports and other materials relevant to the role. 

9. Lead on producing content for internal and external blog posts and digital content across our communication channels to ensure effective communication of Black Thrive’s employment work to relevant audiences. 

10.  Put in place appropriate project and financial management arrangements to ensure the achievement of objectives and milestones relating to the Communities workstream.

11.  Ensure compliance with legislation and policies relevant to the job role, including equality, safeguarding, health and safety, data protection and financial probity.

12.  Spend up to 10% of time supporting corporate business, such as strategy and administration.

13.  Occasionally work at weekends and in the evenings when required. 

Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!

We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.

Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.

The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.

You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.

We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.

Duties and Responsibilities

Key responsibilities will be:

• First-line support and inbox management
• Technology and space support
• Facilities
• General duties

The full duties and responsibilities are set out in the Job Description and Person Specification.

Essential Requirements

• Experience of providing technical IT support in a managed desktop environment
• Experience of installation, testing and commissioning of supplier specific IT equipment and software
• Experience of supporting web-based systems, including administration, configuration and user training/guidance
• Experience with building management and facilities support
• Experience in carrying out maintenance, repair and improvement tasks
• In-depth knowledge of IT, including hardware, software and operating systems support
• Knowledge of IT hardware and equipment installation and maintenance
• An understanding behind the principles of networks and IT infrastructure
• Knowledge of facilities, workstation provision and best practice for managing a busy work environment
• Effective communication skills with a focus on customer service
• Ability to prioritise and manage own workload effectively but also to be flexible and
• adapt/respond to emerging issues, short deadlines and other demands or challenges
• Process oriented, with excellent attention to detail

Further Information

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page of the wesbite.

To apply for the post please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement. 

Closing date: 12th May 2024.

Interviews will be expected to take place week commencing 22nd May 2024.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

About the role

The Inclusive Climate Researcher is being recruited to support delivery on this growing portfolio of research and consultancy focussing on inclusive approaches to climate action, adaptation, mitigation and resilience. This work is closely aligned with GDI Hub’s work on inclusive cities and infrastructure, so an understanding of the intersection of climate, disability inclusion and accessibility in cities is important, and the post holder will likely work closely with inclusive design colleagues.

Initially, the role will primarily support a new project integrating disability inclusion in low carbon futures through research, training and technical assistance.

Role overview

This role will suit someone with research experience that is also looking to engage in practical work and drive impact.

The role will require knowledge of disability innovation and inclusive design in the context of climate change, including an appreciation of disability in the context of wider social inclusion and climate adaptation/mitigation. While the post holder will be able to work with subject matter experts, the ability to work across these diverse domains is essential. Good communication skills are vital as training and communicating knowledge to diverse audiences is a key part of this role.

The researcher will undertake research under the supervision and guidance of the project lead (GDI Hub’s Head of Research and Delivery). They will be responsible for research and analysis drawing on diverse research skills including policy review and strategy, desk reviews, qualitative, co-design and participatory methods, with the ability to extract key themes and provide actional insights.

Experience in and a passion for inclusive approaches to research with diverse user groups is key to this role. The researcher will be expected to be able to develop research protocols, instruments and methodologies to suit project needs, ranging from academic to consultancy-based research. Experience in academic research, including acquiring ethical approval, managing data and analysis and drafting quality academic papers would be an advantage. Communicating with diverse audiences through the preparation of presentations for clients and events, report and paper writing will be a large part of this role.

Translating knowledge into practice, technical assistance to climate projects, developing and supporting delivery of training on inclusive climate innovation, managing clients and networks of innovators and experts will form part of the role.

The researcher will support advocacy, communications and external engagement, promoting the work under their remit, including at key conferences and events, including UN climate events. They will also support the publication of papers aligned to the research and delivery to further increase the reach and impact of the work and seek to instil academic rigour as appropriate.

The role will be based within the Research and Delivery team and involve collaboration with Innovation and Academic colleagues.  The post holder will be expected to operate with reasonable autonomy, participate in client conversations, be collaborative and creative with a drive to make the world a fairer place, inspiring others to do the same.

Application Procedure:

Please submit your CV and a one-page covering letter describing how your think your skills and experience are relevant to this role (via our website when you hit 'apply,') A full job specification is attached to this ad that includes contact details for an informal discussion regarding the role.

The deadline for applications is Thursday 2 May, however, we are reviewing applications for this role on a rolling, first come, first served basis.  

GDI Hub values inclusion as a core business success factor. We actively seek to attract employees from diverse backgrounds and particularly welcome applications for this role from disabled people. The role is offered on flexible terms and the accommodation of reasonable adjustments is business as usual for us.

This is a newly created role and there is a great deal of untapped potential here for a proactive leader to support the CEO and SLT to create efficiencies in how we manage our internal infrastructure (IT Systems and processes), Finance and charity Governance, and HR/people to ensure we maintain and develop a thriving and nurturing working environment. The individual will have significant involvement in the strategic vision of the organisation as a whole. With a broad portfolio, the role combines both operational and strategic elements and must be able to flex up and down accordingly.