18 Initial response officer jobs

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Upbeat Communities
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£30,367 - £35,525 per year
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circa £55k per annum dependent on qualifications and experience.
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Page 1 of 2
Kent
Up to £18819 per annum
Permanent
Job description

Victim Support in Kent are looking to recruit three Initial Response Officers in the Victim Assessment and Referral Team based at our offices in Compass House, Ashford.

Victim Support is a National Charity supporting Victims and Witnesses of Crime. The Initial Response Officer will be working in the Victims Assessment and Referral Team based in Compass House. Providing wide ranging telephone support to people affected by crime across Kent.

We currently have vacancies for two permanent contracts and one fixed term contract until 31st March 2021 for maternity cover.

The purpose of the role is to undertake comprehensive assessments of victims' needs and associated risks by phone and identify a range of services that will support those needs, within the remit of the Victim Support service.

We are looking for applicants who have the skills and motivation to be part of this on-going process, in a busy and varied working environment, who can demonstrate an ability to communicate with victims of crime in a professional and supportive telephone manner, have strong customer service ethics and excellent IT skills.

This is an exciting opportunity to be part of an evolving initiative to assess the needs of victims and witnesses of crime in Compass House, as part of a wider regional service.

Compass House is a facility in Kent which opened in April 2015 to provide and coordinate services for victims and witnesses of crime. The name - chosen by a victims' panel - reflects what the centre will do: point people in the direction of the help they need, wherever they are in the county.

Among the staff working at Compass House are teams from the Victim Support charity, the Kent Police Witness Care Unit, members of the Witness Service together with other support agencies.

The working hours are up to 37.5 per week; this will include working 7.5 hours between 8am and 8pm Monday to Friday and alternate Saturdays on a shift pattern. Exact details of the hours will be discussed with the successful applicants selected for interview.

The successful candidate will require a Level 2 Police vetting check and DBS check.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

If the vacancy has not specified the essential criteria for shortlisting, please use this section to express how your experience and skills are relevant for the role. If you have the drive to make a difference within an organisation which makes a difference we look forward to hearing from you.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks will be required.

Victim Support is committed to providing an inclusive and supportive environment for our staff. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We welcome applicants from all communities and as part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

More about Victim Support
About
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Posted on: 31 July 2020
Closing date: 16 August 2020
Job ref: 2816
Tags: Advocacy,Support Worker
Job closes in 2 days
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