Innovation jobs

Job Title: Fostering Recruitment Officer

Salary: £26,854 per annum salary (increasing to £29,838 in 18 months) + £750 per annum Homeworking Allowance

Hours & Contract: 35 Hours per week with some evening and weekend working - Permanent Contract

Location: Homebased within Bournemouth, Poole, Dorset and Hampshire area

As a ‘not for profit’ organisation, TACT puts the needs of our children and carers first and look to appoint individuals who are as passionate about fostering as we are. We are a homeworking organisation, and we pride ourselves on our flexible working opportunities, available from day one, an extensive wellbeing programme and our benefits package, all curated to nurture a healthy work life balance for all our employees so they can give an excellent service to our carers and the young people and children we care for.

As a foster care charity, TACT invests all surplus income into services, staff, carers, and child development. This means that we have been able to invest unique projects like TACT Connect, our unique and ground-breaking scheme for TACT care experienced young people and adults,  as well as our expanding Education and Health services. All our activities are built on our commitment to becoming a fully trauma informed organisation, in line with our key values and ethos.

In 2024 TACT became one of the top 5 charities to work for in the UK, placing 5th in the UK Best Companies Work For survey results , and a top 25 mid-sized company to work with across the whole of the UK.   97% of our people feel proud to work with TACT and think that TACT cares about their wellbeing, while 92% of our people would say they “ love working for TACT”.

This is an exciting opportunity to join TACT in the new role of Fostering Recruitment Officer as they grow their presence in the South of England. The Fostering Recruitment Officer will drive recruitment of Foster Carers across the area, innovating engagement and participation alongside the Fostering Recruitment Manager, with a varying balance of independent working and collaboration with the other members of the London and The South Team. The Fostering Recruitment Officer will have excellent people skills, thrive in a dynamic and evolving role and enjoy contributing to the TACT community across this area.

If you want to be valued as a professional, be appreciated at work and contribute to better outcomes for the children and young people connected with TACT,apply now.  

Overall Duties of the Fostering Recruitment Officer will include:

• Working collaboratively with the team to progress enquiry management
• Support community recruitment activity to create a consistent pipeline of carer applicants
• Facilitating a smooth application and assessment process for potential carers
• Undertaking essential administrative tasks relating to record keeping, creation of data for analysis, evidence for measuring objectives
• Creatively contribute to innovation and improvement of strategies and local activities
• Maintaining an understanding of regulations and requirements for provision of foster care services

 TACT offer an excellent employee benefits package including:

• 31 days paid holiday plus 8 annual bank holidays.
• Progression to salary target rate upon completion of 18 months service.
• 45p per mile for business travel.
• Flexible working arrangements (including compressed hours, flexibility around core hours, volunteer days policy).
• Family friendly policies.
• Homeworking ‘bundle’ including annual allowance, IT equipment and a loan for home office set up.
• Help@Hand Employee Assistance Programme (including CBT counselling, 24/7 remote GP appointments, physiotherapy, mental health support and second opinions on serious diagnosis).
• An hour a week of live, expert led activities through the Annual Employee wellbeing Programme.
• Menopause Policy and free Menopause Clinician Appointments.
• Stakeholder Pension Scheme (salary sacrifice).
• Fantastic learning and development opportunities for all roles.

The Fostering Recruitment Officer will be based within Bournemouth, Poole, Dorset and/or Hampshire. Travel across these areas will be essential for meeting potential new, and existing, foster carers, attendance at face-to-face team meetings at least once a month, and on other occasions for training and wellbeing events.

An Enhanced DBS clearance is required for this role and will be processed by TACT on your behalf.

Closing Date: Midnight on Sunday 31st August 2025

• Interview Date: Monday 8th September 2025 (via Microsoft Teams)

Safeguarding is everyone’s business and TACT believes that only the people with the right skills and values should work in social work.  As part of TACT’s commitment to safeguarding, we properly examine the skills, experience, qualifications, and values of potential staff in relation to our work with vulnerable young children.  We use rigorous and consistent recruitment approaches to help safeguard TACT’s young people.  All our staff are expected to work in line with TACT’s safeguarding policies.

We reserve the right to close a vacancy earlier than advertised if the volume of applications is excessive, you are therefore advised to apply at your earliest convenience.

TACT does not accept unsolicited CVs from external recruitment agencies, nor the fees associated with them.

Lead a Team. Create Change.

Groundwork Greater Manchester is looking for a Youth & Communities Programme Manager to take on a role focussed on development. This isn't just about managing projects; it's about fostering growth—in the young people we serve, the communities we partner with, and the talented team you will lead.

At Groundwork, we don't just manage programmes—we develop people. You'll lead a passionate team, build powerful partnerships, and give young people the tools and confidence to create lasting environmental change. If you're ready to lead a team and make a difference, this is your opportunity.

What You'll Be Doing

· Lead with Impact: You will have the autonomy to drive innovation, spot new opportunities, and build programmes that create lasting change across Greater Manchester.

· Manage a Talented Team: You'll lead a passionate and supportive team. Our culture is built on trust, and we invest in our people's development, giving you the chance to mentor future leaders.

· Empower Young People & Communities: Your work will directly empower young people and communities, giving them the tools and confidence to shape their own sustainable future.

Who We're Looking For

You have a strong background in youth and community work and are ready for a leadership role. You're a forward-thinking professional with a passion for people and a clear vision for growing services. You believe in the power of young people to drive environmental change.

We’re passionate about creating a future where every neighbourhood is vibrant and green, every community is strong and able to shape its own destiny and no-one is held back by their background or circumstances. We specialise in the following services and are committed to creating added social value through our delivery:

• Community engagement
• Landscape design & build
• Training & coaching for employment
• Early intervention to support health & wellbeing
• Safe & sustainable business support

As a Disability Confident employer we offer a guaranteed interview to applicants with a disability who meet the essential criteria for the role.

At Groundwork we ensure that we provide a safe environment for adults, children and young people to take part in any activity or service that we organise. We are committed to creating a culture that promotes safeguarding and the welfare of all children, young people and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and comprehensive process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all the people we appoint are suitable to work with our children, young people and adults.

If you want to work in a values driven team that makes a real difference to individuals and communities in Greater Manchester, read on.

OVERVIEW OF THE POST

The Youth & Communities Programme Manager provides leadership and management for the youth & communities team and their programme of work, driving quality delivery and growth.

Working closely with other programme managers, they ensure that delivery is focused on achieving the Groundwork GM vision, facilitate learning across programme areas, ensure consistency in programme delivery and explore improvements to the way we work.

Delivery

· Lead and effectively manage the youth & communities programme, including:

- Community youth work, detached and centre/park based

- Youth & community engagement in climate and nature projects

- Capacity building, including coaching, mentoring and skills development.

- Community outreach to support Groundwork’s services to reach their target audiences.

· Ensure appropriate allocation of team and financial resources, that deliverables and quality standards are met and impact and outcome data is collected and analysed for learning and reporting.

Business & Service Development

· Lead and manage the youth & communities team’s business development plan;

- implementing sustainability plans for core services

- identifying areas for growth and pro-actively identifying opportunities to achieve it.

· Manage and grow delivery partnerships and relationships to support programme development, delivery and growth.

· Champion GGM’s listening and learning culture with the team and use data and feedback from participants to inform programme improvement, development and growth.

· Work closely with Groundwork UK and other Groundwork Trusts where appropriate to develop services and share learning.

Financial & Resource Management

· Produce and manage the programme’s budgets and resources available.

· Develop and realise financial sustainability plans for core programmes and growth plans where agreed:

- Preparing funding bids and proposals

- Working with partners to develop and input to bids and proposals led by others

· Support strategic managers with larger income generating opportunities and longer term financial planning.

People Management & Development

· Provide line management for seniors and project leads and HR support for the team in relation to day-to-day HR issues and well-being.

· Be accountable for the team’s performance, development and wellbeing in the workplace.

· Drive the embedding of GGM’s culture and values within the team.

· Support the delivery of strategic workforce development plans.

· Be accountable for managing GGM and team level communication and maintaining consistent messaging as agreed with senior leadership.

Internal Management

· Embed GGM policies and procedures across programmes, champion delivery standards and ensure compliance.

· Champion key business priorities such as EDI and carbon reduction across the team, ensuring these are embedded across all team operations.

· Lead the development and delivery of business improvement plans.

· Collate, analyse and learn from data and feedback to influence policy and action.

Governance Administrator & Clerk to the Board Vacancy

The Governance Administrator & Clerk to the Board will provide an exceptionally high level of governance and administrative support to the School’s Boards and Committees and the Board of Directors for Rambert Grades (a joint venture between the School and Rambert). The post-holder will utilise current and relevant technology and AI (such as Microsoft 365 Bookings and CoPilot) to schedule meetings, prepare agendas and supporting papers and take accurate and detailed minutes, to help ensure good governance and compliance.

This job requires a meticulous individual, with a flair for writing accurate and detail-oriented minutes. The postholder will have excellent organisational skills, an appetite for hard work, an eye for detail and a desire to work in the Higher Education or Charity sector. They will actively promote and uphold the School’s mission and values and will always exercise a high level of good judgment, diplomacy and discretion, in respect of the confidential and often sensitive information that they are party to. They will work effectively and build strong relationships with senior leadership and the Board of Trustees.

Hours

Part-time – 0.5 FTE (20 hours/week)
Flexible annualised working pattern available to suit the needs of the role and the postholder (e.g., working parents). Weekly hours may vary based on workload demands, with increased hours during peak Board and Committee meeting periods (January, March, May/June, October/November) and reduced hours during school holidays. Monthly salary remains consistent.

Contract Type

Permanent

Salary

£14,500 – £15,750 (0.5 FTE)
£29,000 – £31,500 (Full-time equivalent)
Based on experience.

Benefits

• 10.5 days annual leave (0.5 of 21 days FTE), plus English public and bank holidays
• Additional gifted time off during the two-week Christmas closure
• Paid overtime and Time Off in Lieu (TOIL), where applicable
• Flexible annualised working pattern
• Generous pension scheme – up to 6% employee / 9% employer contributions
• Employee Assistance Programme
• Cycle2Work Scheme
• Staff training and CPD opportunities
• Friendly, inclusive, and accessible working environment

Location

Remote and onsite at:
Rambert School, St Margarets Drive, Twickenham TW1 1QN
Please note: There is no lift access to the upper floor of Clifton Lodge, making the site only partially accessible to wheelchair users.

Regional Technical Adviser – Climate Resilient WASH, South Asia

Contract type: Fixed term (3 years, renewable) – 35 hours per week

Location: The role can be based at WaterAid’s office in Bangladesh (Dhaka), Nepal (Kathmandu) or Pakistan (Islamabad), or remotely in a country within the South & South-East Asia region, subject to right-to-work eligibility in the respective country.

Salary: Band G (Regional Adviser)

• Bangladesh: 4,032,467 - 5,356,574 BDT with excellent benefits
• Nepal: 4,428,304 - 5,632,539 NPR with excellent benefits
• Pakistan: 9,540,888 - 15,153,840 PKR with excellent benefits
• Or comparable, competitive salary with excellent benefits if based remotely at another country in South & South-East Asia region

Change starts with water. Change starts with you.

Every day, millions of people live without clean water, decent toilets and good hygiene. WaterAid exists to change that – for everyone, everywhere. Join us, and your energy will help unlock people’s potential and create a fairer future.

About WaterAid

We’re a global federation driven by one vision: a world where everyone, everywhere has clean water, sanitation and hygiene by 2030. Powered by our values of Respect, Accountability, Courage, Collaboration, Integrity and Innovation, we work alongside communities, partners and supporters to make change happen.

About the team

The South Asia Regional Team provides strategic leadership and effective management of WaterAid’s country programmes in South Asia. We enable country programmes to enhance their impact by ensuring they have the skills, expertise, funding, and strategic partnerships to deliver WaterAid’s mission in the region. 

About the role

As our Regional Technical Adviser – Climate Resilient WASH, you will ensure the high technical quality of our climate resilient WASH programmes in the region and work closely with Country Programmes, partners and stakeholders to drive sustainable change.

In this role, you will:

• Provide technical guidance, quality assurance and support to country programmes including for climate resilient WASH programming, system strengthening and the sustainability of WASH services.
• Implement capacity building initiatives to enhance competencies of staff, partners and stakeholders to deliver sustainable and climate resilient WASH programming.
• Build and strengthen strategic partnerships, the knowledge base and thought leadership in WASH and climate resilient programming through networking, knowledge sharing and advocacy.
• Support country programmes to integrate and prioritise WASH Climate Resilient measures in key national policies, strategies, and planning frameworks such as NAPs and NDCs.
• Champion WaterAid’s commitment to equity, inclusion and safeguarding.

Requirements

To be successful, you will need:

• Extensive, relevant professional experience at a senior level in climate resilient, WASH-related programmes and policy advocacy for LMIC countries in rural, urban and climate affected contexts.
• Demonstrated experience in strengthening WASH systems and understanding of the WASH sector’s interaction with other systems such as climate change, health, urban planning.
• Excellent and up to date knowledge of technologies, approaches, technical standards and guidelines related to climate resilient and sustainable WASH relevant to South Asia and how to practically apply these to programming.
• Significant experience of working in a technical capacity at senior level in the South Asia region, preferably in at least one of the countries in which WaterAid operates.
• Willingness and ability to travel regionally, specifically to country programmes in Bangladesh, Nepal and Pakistan, and internationally (sometimes at short notice).

Although not essential, we’d prefer you to have:

• A chartered membership with a recognised professional association in a relevant technical field.
• Proven experience of stakeholder engagement that include government, private sector, and donors with high level of influencing skills.
• Good understanding and experience in National Adaptation Planning (NAP) and Nationally Determined Contributions (NDC) revision and implementation, climate finance processes, modalities, and sources.

Closing date: Applications will close at 12:00 PM UK time on 15 September 2025. Interviews are expected to take place week commencing 22 September 2025.

How to apply: Click Apply to upload your CV and Cover Letter.

Can I use Artificial Intelligence (AI) technology in my application?

At WaterAid, we strongly advise against using AI technology at any stage of the recruitment process. Our goal is to ensure a fair and transparent process that provides every applicant with an equal opportunity to succeed. We value hearing about your unique experiences and perspectives in your application, and, if shortlisted, during the interview as well.

Pre‑employment screening

To apply for this role, you must be able to demonstrate your eligibility to work in the respective country. This role does not include a relocation package. You must also be able to demonstrate your ability to travel, including at short notice, to the three countries where WaterAid works in South Asia (Bangladesh, Nepal and Pakistan). All pre-employment checks will be carried out according to local law and WaterAid’s Safer Recruitment policy.

Benefits

Our Benefits

As a global organisation, WaterAid is committed to creating an environment where you can thrive and be yourself at your very best. Alongside our inspiring mission and meaningful work, we offer a range of benefits tailored to each country’s context and policies. These will be shared during the process.

Our People Promise

We will work with passion and focus to make sure everyone everywhere has clean water, decent toilets and good hygiene. WaterAid is a place of purpose – where people have a real commitment and shared responsibility for the impact we have. We are a global community with diverse backgrounds and perspectives, motivated by inspiring, stimulating work. We are determined to be a place where people feel safe and able to contribute their voice and truly live our values.

Equal Opportunities

We welcome applications from people of all backgrounds, beliefs, customs, traditions, ways of life and status. This includes, but is not limited to, race, ethnicity, caste, colour, gender, language, religion, political or other opinion, national or social origin, property, birth, disability status, neurodiversity, age, marital and family status, sexual orientation and gender identity, health status, place of residence, economic and social situation.

Safeguarding

We are committed to protecting everyone we come into contact with. We have a zero- tolerance approach to abuse of power, privilege or trust across our global work, and to any form of inappropriate behaviour, discrimination, abuse, bullying, harassment, or exploitation. Safeguarding the people and communities we work with, our staff, volunteers and anyone working on our behalf is our top priority, and we take our responsibilities extremely seriously. All offers of employment are subject to satisfactory references and appropriate screening checks (which can include counterterrorism, safeguarding and criminal records checks).

Together, we’ll change the world through water.

Join us and be part of the change!

Danish Refugee Council, one of the world’s leading humanitarian NGOs, is currently looking for a highly qualified Project Manager Djibouti

About the job

The project manager/ engineer is responsible for the implementation, management and quality assurance of the German Development Bank (KFW)-funded and Intergovernmental Authority on Development (IGAD)-implemented community markets construction project in Ali Sabieh and Ali Addeh, Djibouti. The construction project is due to be completed in Q1 2026. Civil works are very advanced. The project manager/ engineer will focus on the finishing work, the external landscaping and the solar panel installation. The project manager will also be responsible for coordinating the handover of the markets with the Regional Council. 

Reporting to the Operations Director EAGL, this specialist role is responsible for managing internal resources and third parties/vendors to ensure that the IGAD-specified Measures delivered are technically fit for purpose and meet the contractual and regulatory requirements. Lastly, the project manager is responsible for compliance with KFW and IGAD terms and conditions.

Your main duties and responsibilities will be:

Construction Management (mostly in French, and limited English): 

• Focal point for the Construction Company, D&S Consultant, IGAD, NIRAS, Regional Council and DRC Regional Office.
• Ensure timely completion of the construction activities by closely collaborating with the Construction Company and the DS&S Consultant.
• Manage construction follow-up, reporting, change management (as required), invoicing, testing & commissioning, construction close-out documentation incl. as-builts. 
• Develop an Operations Manual for the two market in collaboration with IGAD and the Regional Council. 
• Train the appointed O&M (operations and maintenance team and the Market Management Committee) to take over the markets.
• Plan and implement a smooth and complete handover of the two markets from the construction company to the user. 
• Ensure the two markets are ready to use and comply with the requirements of the Regional Council. 
• Ensure the solar panel installation(s) are implemented, procurement and installed successfully. 
• Proactive coordination between the D&C Consultant and the construction Company, while respecting the contractual set-up and communication lines.

Project Management: 

• Responsible for the implementation, management and quality assurance of the project, project staff and project partners to ensure project is completed on time, on budget and compliant with KFW, IGAD and DRCrequirements. 
• Responsible for the oversight of the project environmental and social (E&S) monitoring plan (mainly done by the construction contractor) ensuring robust monitoring, timely reporting and effective controls are in place. This includes proactive engagement with the construction contractor KFW, IGAD and DRC to ensure that monitoring, results, and issues are documented and reported in a timelyfashion. 
• Develop and maintain the project workplan and sub-projectbudgets. 
• Support coordination and communication between the project team and the Djibouti Area Office, EAGL Regional Office and DRC HQ to ensure optimal cooperation and collaboration so that the project is supported, integrated, and follows all applicable DRC policies andprocesses.
• Oversee the implementation of the accompanying measures by the livelihoods officer – limited.
• Oversee the data collection for the monitoring and manage evaluation – limited.
• Oversee the implementation and follow-up of the grievance mechanism – limited.

Contract Compliance and Financial Management: 

• Lead the development and submission of compliant financial reporting to IGAD and KFW. This includes: 
• Working with the Djibouti, Regional Office, and HQ Finance teams, to ensure the financial report is supported by all required evidence and documentation of output achievements; and, 
• Working with DRC Area Office, RO, and HQ as necessary for approvals, documentation, submissions, and payments. 
• Manage the IGAD bi-annual financial audit.
• Ensure the project is compliant with terms and conditions of the contract as set out by KFW and IGAD, including procurement, financial reporting, code of conduct, security and reporting, and E&S reporting. 
• Review the administrative compliance of the Contractor’s and D&S Consultant’s monthly disbursement requests. 
• Develop, roll out and maintain the project financial management system, prioritising best practices for construction contracts. This includes: 
• Leading DRC and subcontractors/partners in regular financial tracking and forecasting; and, 
• With the oversight and support of the Global Commercial Advisor, managing the development and submission of any budget amendment requests, including coordinating requested changes from all project subcontractors/partners, DRC Area Office, DRC RO, DRC HQ, and other stakeholders. 
• Support and facilitate the invoicing processes of the D&S Consultant and the Construction Company. 

Subcontract Management: 

• Serve as the operational/compliance focal point for all DRC subcontracts, local partners and independent consultants. 
• Conduct the formal review and approval of subcontractor invoices, including communicating feedback on behalf of DRC regarding any, issues. 
• Develop and negotiate compliant subcontracts and subcontract amendments when required based on approved budgetamendments. 
• Coordinate with partners to ensure IGAD and KFW compliance requirements are understood and cascaded down through the delivery  chain. 
• Oversee subcontract performance and, where required, escalate issues to the responsible DRC role, per signed subcontract agreement protocols; and, 
• Where necessary, provide guidance to subcontractor staff on contract requirements, especially where partners’ existing management systems are deemed incompatible with project requirements. 

Construction management: 

• Monitor the construction contractor’s implementation, including progress against the original time schedule, ensuring the construction contractor requests required testing and certificates on time. 
• Monitor the construction contractor’s risk management and grievance mechanism, including implementation of the E&S requirements.
• Monitor the D&S’s consultant’s supervision activities, reporting, and payment certificates. 
• Obtain any required permits for the construction and related activities.

Risk Management: 

• Lead on maintaining and updating the project risk matrix, including the external and internal versions; and, 
• When assigned, take responsibility for implementing specific risk mitigation measures outlined in the project risk matrix. 

Programme Leadership and Governance: 

• Working with the Djibouti Area Office and EAGL Regional Office, prepare and submit financial and programmatic (external and internal) reports for IGAD, KFW and DRC as required (monthly, quarterly, bi-annual, annual) – in English.
• Maintain good working relationships with officials, government ministries, subcontractors/partners, implementing partners and the international and local NGO community, where necessary – in French.

Field trips: 

• Weekly field trips to Ali Sabieh and Ali Addeh: 
• To monitor the implementation of the accompanying measure
• To monitor the construction and supervision activities
• To liaise with the local coordination committee.
• Participate in the biweekly joint site visits with the Contractor and the D&S Consultant. 

Local market coordination committee: 

• Support IGAD and the local government to set up market coordination committees and their terms of reference (ToR) 
• Train the committee members technically in operating and maintaining the markets. 
• Set up initial operation and maintenance (O&M) schedules for the committees. 
• Ensure the development of the committees’ “soft skills”: set-up of a grievance mechanism, peace and conflict management, social cohesion, and focus on

About you

To be successful in this role we expect you to

Required

• At least 5 years’ experience in construction management, project management and engineering / architecture
• Bachelor or master’s in civil engineering 
• Bachelor or master’s in architecture
• At least 3 years’ experience with people management 
• Proven experience directing and overseeing environmental and social risk management. 
• Experience of working with commercial and construction contracts 
• Excellent organisational and planning skills 
• Proven ability to work independently, with a clear understanding of risk escalation requirements. 
• Proven ability to propose creative solutions to challenges, and proven ability deliver results within a flexible and adaptive framework. 
• Successful experience working within culturally and politically diverse teams and institutions, in a fluid and dynamic environment. 
• Excellent written and verbal communication skills in French, including ability to engage diplomatically. 
• Construction experience in Djibouti an added advantage

In this position, you are expected to demonstrate DRC’ five core competencies: 

Striving for excellence: You focus on reaching results while ensuring an efficient process. 

Collaborating: You involve relevant parties and encourage feedback. 

Taking the lead: You take ownership and initiative while aiming for innovation. 

Communicating: You listen and speak effectively and honestly. 

Demonstrating integrity: You uphold and promote the highest standards of ethical and professional conduct in relation to our values and Code of Conduct, including safeguarding against sexual exploitation, abuse and harassment.

We offer

Contract length: 6 months

Band: Management F2

Designation of Duty Station: Djibouti Ville, Djibouti with regular (weekly) field visits to Ali Sabieh and Ali Addeh

Reporting to: Djibouti Country Director

Direct Reportees: Livelihood Officer, Support Services Team Leader, Construction companies, Local partners & Design & Supervision consultant.

Technical line manager: contracts (Project) Manager, Global Commercial Contract Advisor

Start date: 14th September 2025

Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for employees on national/expatriate contracts; please refer to our website for more details.

Application process

All applicants must upload a cover letter and an updated CV (no longer than four pages) in English. Applications sent by email will not be considered.

Closing date for applications: 31st August 2025

Early Applications highly recommended , applications will be reviewed on a rolling basis.

For more information about the Danish Refugee Council, please visit our website drc.ngo.

Danish Refugee Council is an equal opportunity employer. We are committed to creating an inclusive and positive work environment based on mutual respect for all employees. All applicants are considered for employment regardless of personal characteristics or attributes.

About you

You’re entrepreneurial, proactive, and relationship-led. You treat your work like it’s your own business - spotting opportunities, testing ideas, chasing results.

If you come from a big-charity, email-heavy world, this probably isn’t for you. But if you thrive in fast-paced environments, prefer the phone to the inbox, and enjoy building personal, scalable supporter experiences - we’d love to talk.

In the last three years, we’ve bought and built a swim events series, doubled our unrestricted income, and grown a committed community of 3,000 annual fundraisers. We want someone who’s excited to be part of that kind of ride.

You’ll bring experience, strong instincts, and a deep understanding of supporter journeys. You’ll enjoy digging into detail - like optimising email split-tests - but also stepping back to shape the big picture. Perhaps you even like outdoor swimming.

About us

We’re a Founder-led charity working to solve learn-to-swim for disabled children - and we plan to do it in the next 10 years.

We own and operate some of the UK’s most iconic outdoor swims - including the Dart10k and Bantham Swoosh - and we’ve built a growing series of 24-hour relay swims in lakes and lidos. Our swim events raise over £1m a year, with 80% of that income unrestricted. Our community of 3,000 fundraisers is at the heart of that success.

We’re a small team that moves fast. Strategy and delivery go hand in hand. We test ideas, learn quickly, and cover a lot of ground. You’ll need to enjoy that kind of environment to thrive here.

The role

As our Challenge Events / Supporter Journey / Fundraiser Experience Manager (call it what you like), you’ll lead the supporter journey for our 3,000 challenge event fundraisers - making sure every interaction is personal, motivating and meaningful.

You’ll plan and deliver comms across all channels, from automated emails to personal messages and calls. You’ll ensure people feel seen, valued, and inspired - and help them understand the difference they’re making.

Your goals will be to increase fundraising per head in the short term, and supporter lifetime value in the longer term. You’ll also help us explore opportunities for repeat fundraising, corporate giving, major donors, and regular giving - working closely with the wider fundraising and events team.

You’ll be the go-to expert on supporter journeys: leading, challenging, testing, and building evidence for what works. From refining the Fundraiser Hub to creating new stewardship ideas or in-person experiences, you’ll shape a journey that turns one-time swimmers into lifelong supporters.

You’ll also collaborate with our Events Marketing team - because our fundraisers aren’t just donors, they’re also our best ambassadors. The better their experience, the stronger our word-of-mouth marketing and the faster our events grow.

You’ll have a lot of freedom to test ideas - as long as you can show the financial model makes sense.

Key Responsibilities

Challenge Event Supporter Journey & Retention

Learn

• Review and lead audience insight to understand motivations and barriers
• Spot opportunities to increase value, connection and community 

Design

• Optimise our Supporter Journey plan to increase fundraising per head and product depth, and build strong, long-term relationships with supporters. 
• Ensure that our ‘Fundraiser Hub’ and other materials meet industry best practice 

Deliver 

• Send all emails for 15-20 events, following the Supporter Journey plan
• Attend many weekend swim events throughout the summer, giving our fundraisers the best possible experience to ensure that they sign-up to an event in the future
• Deliver additional personal touches to deepen relationships,  for example in-person events, training groups, information, offers, case studies, phone calls, hand-written cards, personalised thank-you communications, impact updates, recognition opportunities
• Lead our CRM use, keeping it up to date with supporter information
• Have a good knowledge and understanding of our ‘Swimmer Hub’ and where to access information about our swims

Deepen

• Cross-sell other fundraising products to our swimmer audience.  We magic up 3,000 new relationships every year 
• Maximise the opportunities each year to identify Corporates, Major Donors, Regular Givers, T&Fs and repeat fundraisers from this audience
• Develop new products - like Regular Giving or Memberships - with this audience in mind first. 

Improve

• Take a data-driven approach to improving our Supporter Journey and Communications across our products 
• Track data and deliver regular reporting to the Head of Fundraising and CEO to ensure that we remain on track for fundraising targets (e.g. JustGiving pages and amount raised so far)
• Continuously develop by learning and following industry best practice and current trends to identify opportunities to improve our Supporter Journey. 

Supporting Individual Fundraisers

• Input to CRM - Design and deliver Supporter Journey
• Create tips, templates, and tools (like email drafts, social media post ideas) for effective fundraising.
• Respond to Fundraisers through our Fundraising email inbox and social media pages and messaging platforms.
• Work closely with our mailing house to post fundraiser thank you's where necessary.

Fundraising know-how

• Stay informed and educate others on the latest fundraising trends and tools by engaging with industry updates, attending webinars, and exploring best practices. 
• Regularly share insights and recommendations with the internal team, fostering collaboration and continuous improvement in fundraising innovations.
• Ensure that you are up to date with Fundraising Regulator best practice and legal process and attend regular training sessions on industry changes or updates.

Desirable skills and experience

• Customer Experience or Customer journey design & delivery
• Previous experience working in or with an ambitious charity or nonprofit
• Familiarity with fundraising trends and best practice
• A point of view on supporter upgrade, cross-sell, or stewardship strategies
• Experience working on donor or customer retention
• (For Manager Level) Demonstrable success overseeing and growing a broad fundraising mix, from T&F to Challenge Events, Corporate to Regular Giving.

You’ll thrive in this role if you are:

• A natural relationship-builder who genuinely enjoys making people feel seen, valued, and appreciated.
• Excited by challenge and change - and happy to test, learn, and adapt.
• A thoughtful communicator who can balance efficiency with warmth.
• Organised and proactive, with the drive to get things done and the humility to ask for help when needed.
• Proud to take ownership and always on the lookout for ways to improve and grow.
• Energised by teamwork, collaboration, and shared purpose

If this sounds like the role for you, then please do pick up the phone to express an interest in the role and ask any questions that you may have. 

Please send a CV and Cover Letter to apply.

About this role

This role is 20 hours per week, worked part-time over 5 days Monday-Friday. Suggested working times are 10am-2pm however this can be flexible for the right candidate. The part-time salary for this role is £16,250 (£26,000 FTE for organisation 32 hours working week).

The successful candidate will be required to undertake a range of office management and administrative duties to support Causeway’s housing and support functions. You will deal with ad hoc queries and be the first point of contact for external queries, and act as an everyday presence in Causeway’s office to support with office-based team members, visitors, contractors, and cover basic in-house IT support.

Our Organisation

Causeway is a London living wage employer. You will receive a 6% pension contribution, rising to 12% after two years service. We also offer an employee assistance programme that provides free financial, legal, and mental health advice and support to our employees. We provide core training, and continuous learning and development throughout your career with us. Travel schemes such as cycle to work and travelcard loans are also available.

Donor Engagement Manager

Location:  London

Hiring range:  46,000 – 55,000 GBP per year

Staff work a hybrid schedule with 2 days/week in the office

Founded in 1969, IFAW is a global nonprofit with a goal of animals and people thriving together. With 50+ years of expertise in conservation and rescue, and projects in more than 40 countries and international waters, IFAW strives to improve the lives of animals and people and to protect our shared home.

The Donor Engagement Manager is responsible for communicating IFAW’s vision, strategy, and impact to inspire significant philanthropic commitments for IFAW's work from high-net-worth individuals and family foundations. By spearheading best-in-class donor communications, engagement, and stewardship, this role serves an essential function: developing and building IFAW’s reputation to position IFAW as a top charity worthy of significant donations. The Donor Engagement Manager plays a key role in improving the HNW donor journey and achieving our fundraising goals for enhanced programmatic impact globally in conservation, rescue, and policy.

Role and Responsibilities

The Donor Engagement Manager is an integral component of IFAW’s global Development team. Reporting to the Deputy Vice President, Development, the Donor Engagement Manager leads a robust donor communications, engagement, and stewardship program for high-net-worth (HNW) individuals, spearheading the development of strategy and plans, and supervising a team of contractors and freelancers for project implementation. The successful candidate will contribute to the attainment of ambitious growth goals (including current use, endowments, and significant gifts in will), by inspiring donors’ philanthropic support and leading the creation and implementation of a suite of donor communications and experiences.

Critical responsibilities include:

Create dynamic donor engagement plan

· Spearhead donor engagement plans, including cultivation, stewardship experiences, and recognition

· Drive a robust calendar of communications and activities to optimize donor engagement, mission impact, and a best-in class donor experience with IFAW

· Advise and support frontline fundraisers with strategy and content for donor communications and proposals; collaborate with gift officers on HNW individual donor cultivation, solicitation, and stewardship efforts, including development of custom proposals and cases for support

· Collaborate with communications and program teams to create compelling donor impact reports, donor newsletters, webinars, bespoke proposals, and other tools that drive and support effective engagement, cultivation, solicitation, and stewardship of major- and principal-level gifts as well as larger legacy commitments; maintain curated library of assets for gift officers to use or customize

· Gather and share impact stories, data, and testimonials to demonstrate the value of donor contributions

· Plan and oversee execution of exclusive engagement opportunities (in-person and virtual) for target audience, designed to highlight IFAW programmatic expertise and build stronger donor relationships

· Develop and implement personalized stewardship plans for select principal and major donors, working closely with frontline fundraisers and relationship managers

· Ensure all donor touchpoints reflect the organization’s mission and values, and that donors feel valued and connected

Manage projects and personnel

· Lead, coach, and manage a team of freelancers responsible for communications, stewardship, and engagement activities; oversee contracts, monitor deliverables and expenditures

· Maintain strong relationships with program leaders across the global organization, keeping apprised of IFAW’s programmatic work to identify topics that will appeal to high-net-worth donors and prospects

· Analyze donor engagement metrics, track trends, and report on the effectiveness of engagement and stewardship strategies.

Collaboration and fundamentals  

· Ensure routine fundraising communications and templates for major gifts are up-to-date, accurate, and on brand (e.g., fundraising appeals, donor education emails, gift acknowledgments, holiday cards, swag)

· Manage creation and updates of bespoke proposals so that they are timely and well-designed

· Improve integration of mail / email outreach

· Collaborate with communications and marketing teams to optimize use and creative repurposing of resources and collateral materials

· Enhance web presence (philanthropy pages) to incorporate donor testimonials and demonstrate impact of philanthropic support

· Update and improve naming opportunities for major and principal gifts, named and endowed funds, larger legacies and blended gifts from HNW individuals

Strategic guidance and innovation

· Collaborate with DVP Development to recommend and implement effective points of contact with donors for the purposes of cultivation, solicitation, and stewardship of six-figure+ gifts

· Identify opportunities to present our work more effectively and enhance the donor experience

· Launch or relaunch giving societies – e.g., cumulative lifetime giving, high-end annual giving, legacy society – with an emphasis on philanthropy and engagement rather than perks and benefits

· Advise on ways to streamline and improve donor communications and engagement, e.g., by leveraging technology, balancing push / pull outreach, adjusting the mix of print / digital and other media  

· Guide the larger Development team in positioning our programs to inspire greater philanthropic support

Qualifications and Education Requirements

· Minimum 4-5 years of related experience in nonprofit stewardship, donor communications, fundraising, or related transferable experience

· Experience leading a team in a development setting, including direct supervision of colleagues in donor engagement and stewardship; and/or management of a stable of contractors and freelancers

· Demonstrated ability to work well in a fast-paced, multifaceted environment and lead numerous functions and various projects simultaneously

· Exceptional written communication, relationship-building, project management and collaboration skills

· Intellectual curiosity

· Must be professional, highly organized, creative, efficient, and collaborative.

· Cultural competence: ability to work seamlessly with colleagues across four continents.

· Able to work successfully both individually and as part of a team.

· Must be flexible and willing to take on new responsibilities within a growing program

· Ability to travel regionally/internationally for trainings and team meetings

· A degree from a four-year college or university preferred

· Knowledge of Microsoft products, including PowerPoint, Excel, Word, and Outlook required; familiarity with Adobe, Canva or other graphic design / visual communications programs a plus

At IFAW, we aim to create and foster a workforce that reflects and contributes to the diverse, global community in which we work to improve the lives of both animals and people.  We are dedicated to fostering justice, equity, diversity, and inclusion so we actively encourage candidates from diverse backgrounds.

To apply, please submit CV and letter of interest to Donor Engagement Manager | Opportunities

We’re looking for a bold and values-led Advice Manager to lead our advice service and play a key role in driving forward our vision of an inclusive, rights-based society.

About Us

Richmond AID is a user led disability rights charity working towards a world where disabled people are treated with dignity, respect, and equality. Our advice services provide essential support on issues like benefits, housing, discrimination, access, and more — but our work doesn’t stop there. We use what we learn from people’s experiences to challenge injustice, influence policy, and campaign for change.

About the Role

As Advice Manager, you’ll take a strategic lead on developing our advice service to ensure it is accessible and high-quality, and also actively challenge the root causes of inequality. The Advice Manager will have wide ranging responsibilities for the performance, quality assurance and development of internal advice services and will be responsible for achieving and evidencing high quality positive outcomes for service users.

You will Manage our advice teams: Information Navigation, Benefits Advice, Money Advice and our benefits advice contract with South West London and St Georges. We also administer a number of grants on behalf of local grant giving charities and the local authority and you will manage the administration of these grant funds.

We currently have 14 advisors across our advice teams including 2 team leaders in our Information Navigation (general advice) and South West London and St Georges benefits advice team, it is currently 8 direct reports. 

As a key member of our management team you will work closely with other managers. You will also take a lead on Safeguarding and Data protection across the whole organisation and deputise for the CEO as required.

As our Advice Manager, you’ll take the lead in shaping and strengthening our vital advice services by

• Managing, supporting and inspiring a team of skilled advisers and volunteers.
• Developing and leading a high-quality advice service that meets the requirements of the Advice Quality Standard (AQS) and that is responsive, inclusive, and empowering.
• Embedding systems for monitoring and evaluation, using data, outcomes, and client feedback to improve quality and impact.
• Driving service improvements, streamline processes, and ensure compliance with relevant standards.
• Championing the voices of disabled people, feeding insight from frontline work into our policy and campaigning.
• Ensuring the service contributes to social justice, tackling systemic barriers and inequities through both individual casework and broader change.
• Representing the organisation externally including meeting and influencing local stakeholders including local councils, funders and advice organisations.

About you

You’re an experienced advice professional and a passionate advocate for social justice. We need someone with experience of working in an advice and representation role and with experience in managing a busy advice team. You understand the power of high-quality advice in changing lives — and the importance of using that insight to shift systems.

You will bring

• A strong track record in managing or coordinating advice services (e.g. welfare rights, housing, disability support).
• A strong understanding of the social model of disability and a commitment to its principles.
• Experience in quality assurance, monitoring, evaluation and using feedback to improve services and experience in managing safeguarding and managing data protection.
• Experience in report writing to commissioners and funders.
• An ability to influence decision makers and develop effective partnership working.
• Knowledge of the rights and experiences of disabled people, and the structural barriers they face.
• Excellent leadership and team management skills.
• A collaborative approach and a commitment to equity, inclusion, and continuous learning.
• The ability to link frontline experience to wider campaigning and policy change.

What We Offer

• A collaborative and inclusive team culture.
• Commitment to your professional development and wellbeing.
• The chance to make a real difference in individual lives — and the wider fight for equality.
• 25 days leave plus 8 bank holidays

Location: Albion St

Ref: GLA14069

We believe everyone deserves a great Glasgow life and that starts with the people who work here.

Glasgow Life is a charity like no other. Our vision is to improve the lives of everyone in our city — and inspire every citizen and visitor to become engaged and active in a city globally renowned for culture and sport.

To help us deliver that vision, we’re looking for a Director of Libraries, Sport & Physical Activity & Communities to join our Senior Leadership Team.

Our teams focus on making a real difference through culture and sport in Glasgow. If you’re excited by the idea of being part of that, this could be the job for you.

Location: Hybrid. Our head office is based in Merchant city with excellent transport links and access to discounted car parking nearby.

What you’ll do

As Director of Libraries, Sport & Physical Activity and Communities, you’ll report directly to the Chief Executive and play a pivotal role in delivering our strategic vision. You'll lead a diverse portfolio of physical and digital services - from Glasgow Club gyms and our citywide Libraries to vital community learning and engagement programmes, and ensure they contribute meaningfully to the mental, physical, and economic wellbeing of Glasgow’s people.

You’ll oversee major strategic projects and transformational change, driving innovation, inclusion, financial sustainability, and service excellence across your portfolio. As a key member of our Senior Leadership Team, you’ll also help shape Glasgow Life’s future direction, strengthen our income base, and lead engagement with strategic partners locally, nationally and internationally.

Your leadership will make a visible and lasting difference through teams that:

· Support our communities

· Help people get active

· Create cultural and learning experiences

· Or work behind the scenes to make it all happen

Who you are

We’re looking for a strategic, inspiring and collaborative leader with a deep understanding of how culture, sport, libraries and community services improve lives.

You’ll bring strong business acumen, a people-focused approach, and a commitment to delivering public value in a complex, high-profile environment. If you can balance social impact with income generation and lead inclusively and authentically, we’d love to hear from you.

We’re looking for:

· A degree (or equivalent) in a relevant discipline, along with evidence of ongoing professional and leadership development

· Senior leadership experience in a large, complex organisation delivering customer-focused services

· Excellent communication and influencing skills, with the ability to manage diverse and high-level stakeholder relationships

· A commercial mindset and excellent financial and budget management skills

· In-depth knowledge of challenges facing the delivery of culture, sport, libraries and community services in both public and commercial contexts

· A proven track record in leading successful organisational change and service redesign

· Strategic thinking and problem-solving abilities, with experience of driving performance and continuous improvement

· Experience working across organisational boundaries, with a solid grasp of political, governance and decision-making frameworks

· An understanding of the wider public and third-sector landscape in Scotland

· A personal and professional commitment to Glasgow Life’s values — demonstrated through inclusive, values-led leadership

Download the Candidate Brochure in the Job Attachments section on MyJobScotland to see the full list of essential and desirable criteria.

What we offer

At Glasgow Life, our work changes lives. As a charity, we bring communities together and support wellbeing through sport, culture, heritage, and learning.

Learn more about Glasgow Life in our 10 Facts video in the Further Information section on MyJobScotland.

We support you to live a great life. Inside and outside of work. Some of our benefits include:

Holiday

When you join, you’ll get 30 days’ holiday. Plus 6.5 public holidays if you’re full-time. This increases to 35 days after 5 years of service.

Fancy a bit more time off? You can buy extra holiday too!

Pension

Save for later life and join the Local Government Pension Scheme. Your future self will thank you. Our generous employer contribution will help you plan for the future.

Support

Sometimes we all need support and a listening ear. Our free and confidential Employee Assistance Programme can support your mental, emotional, and physical wellbeing.

Discounts

As a colleague, you can enjoy discounts on the things you love, from Glasgow Club memberships to our museum shops and our online store. We are also part of the cycle-to-work scheme, helping you stay active.

Flexibility and development

We are proud of our flexible and inclusive work policies, which help you balance work and life. We also offer support for learning, development and career progression.

Please note that Glasgow Life is an Arm’s Length External Organisation to Glasgow City Council. We are currently completing a Job Evaluation exercise and introducing a new pay and grading structure. This may impact current salaries quoted in job adverts. 

What’s next

To get started, complete our short application form upload your CV and a Supporting Statement via MyJobScotland. Use the Candidate Brochure to shape your CV and Supporting Statement and show how your experience aligns with the job.

Important Dates:

The closing date for this job is 11.59pm on 28 September 2025 . First stage interviews are provisionally scheduled for late October, with final stage early November, in Glasgow.

Who We Are

Our Libraries, Sport and Physical Activity and Communities services are at the heart of life in Glasgow.

From Glasgow Club gyms and Learn to Swim programmes, to Libraries offering digital access and lifelong learning, to community centres creating safe, local spaces — we support people of all ages and backgrounds.

Diversity and Fair Work at Glasgow Life

We’re working to build a team that reflects the rich diversity of Glasgow’s communities — where everyone feels valued, respected, and able to be their full, authentic selves at work.

We’re proud to be a Disability Confident and Carer Positive employer, and we welcome applications from people of all backgrounds. 

We’re also committed to Fair Work First principles, including effective voice, opportunity, security, fulfilment and respect for all our staff.

We’re working hard to address underrepresentation in our workforce. We especially welcome applications from people with disabilities and from ethnic minority communities.

We’re excited to hear from you. Let’s shape a great Glasgow life — together.

Closing date is 11.59pm on Sunday 28TH September 2025

Information is available in alternative formats, on request.

Thanks to funding received from Building Communities Trust Invest Local Programme, The Coalfields Regeneration Trust are currently looking for a dynamic person to support community action within the community of Cefn Golau. This role will require you to support the delivery of projects and programmes of work identified in the Cefn Golau Driving Change Plan working with the Building Communities Trust Invest Local Officer, Cefn Golau Together, residents, volunteers, groups, stakeholders and partners. The role will be to manage and develop a community venue with the aim of sustaining community activities and services beyond the Invest Local funding. You will also work with partner organisations to address any gaps in provision identified with the local community.

To secure this great opportunity you will have: excellent communication skills, the ability to work collaboratively across all sectors, a demonstrated ability to overcome challenges, excellent organisational skills a strong track record in community development as well as an understanding of delivering against a development plan.

Head of Data and Analytics

We are seeking a Head of Data and Analytics for the IPS Grow Team.

If you want to join an impact-driven organisation, improving outcomes for vulnerable children and families, then apply today!

Position: Head of Data and Analytics – IPS Grow

Location: London/hybrid

Hours: Full-time

Salary: £75,000 including generous benefits

Contract: Permanent

Closing Date: 25th September 2025

First interview Date: Monday 6 October 2025

Second interview Date: Tuesday 14 October 2025

The Role

You will hold Strategic oversight over IPS Grow data analysis and business intelligence functions and, in collaboration with expert Digi colleagues, IPS Grow digital tools.

Key responsibilities include:

• Co-design a data and digital strategy and plan with colleagues across IPS Grow with support from Social Finance’s Data and Digital Community of Practice and other key stakeholders. Ensure it is delivered on time and to a high standard.
• Responsible for ensuring that accurate, timely data analysis and reporting is provided to the IPS Grow team, to commissioners and to other key stakeholders (e.g. Health Employment Partnerships Board; IPS Expert Forum)Line manage relevant staff within the IPS Grow team, agreeing their work package and ensuring it hits key strategic objectives agreed in conjunction with the Director for Operational Support – IPS Grow.
• Provide high quality support to the engineering team working on the IPS Grow tool. Ensure close collaboration between IPS Grow and the Data and Digital Community of Practice to deliver against the data and digital strategy and plan. Ensure that staff at every level of IPS Grow have access to dashboard reports that bring together key data from multiple sources in ways that meet their needs and support good decision-making. 
• Take overall responsibility for the quality of IPS Grow data to ensure accuracy, value, completeness, uniqueness, consistency, timeliness and validity
• Work closely with colleagues delivering the IPS Grow data tool to understand stakeholder data requirements and collaboratively review prioritisation in relation to the roadmap for the data tool.
• Co-ordinate and provide expert advice on data analysis and reporting across all areas of IPS Grow delivery, including delivery, workforce and research and innovation

The Team

IPS Grow is a national programme designed to support the expansion of Individual Placement and Support (IPS) services in mental health, primary care, and drug and alcohol teams across England. The programme is led by the organisation in partnership with the Centre for Mental Health. It is funded by NHS England and Improvement (NHSE/I), the Department for Work and Pensions (DWP), and the Office for Health Improvement and Disparities (OHID).

A core element of the programme is the expert assistance provided by a team of IPS professionals, known as IPS Grow Leads, to support providers to improve their fidelity to the IPS model and achieve better employment outcomes for their clients.

About You

Successful candidates will be able to demonstrate:

• Experience of designing and leading data strategy at a senior level. This encompasses how we collect and manage data, as well as using analysis to produce relevant and actionable insights
• Experience of successfully managing senior stakeholder relationships,  including communicating technical concepts to non-technical audiences
• Expertise in Information Security and Governance and the associated standards and requirements when hosting and processing personal data on behalf of public sector organisations.
• Senior experience of leading data and analytics teams, including line and task management, and product management
• Expertise in the development and use of Customer Relationship Management systems, such as Salesforce
• Expertise in data analysis and business intelligence, including PowerBI, Tableau and/or similar analytics and data visualisation tools

The Organisation

This is a great place to work, where everyone is high performing and where together everyone can achieve impact that makes a real difference for vulnerable children and families. Focusing on using and championing high-quality evidence, working directly with government and local leaders, the team provides practical solutions and encourages change. This is an organisation with ambitious aims and people are essential to its success.

Benefits include:

• 30 days annual leave, plus one extra day off for your birthday, paid bank holidays with up to three which may be switched for religious observance
• Up to five days carers’ leave, in a 12-month period, three days paid
• Paid compassionate leave
• Enhanced sick pay
• Enhanced parental leave and pay
• 6% employer and 3% employee contribution. No limit on any additional employee contributions made via auto enrolment
• Employee Assistance Programme with 24/7 counselling, legal and information line
• Unlimited access to 24/7 GP
• Mental health support
• Life cover at x4 annual salary
• Bike to work scheme.

The organisation offers excellent salaries, learning and development opportunities, and a great office location situated in the heart of St James’s. Working in a hybrid and flexible way, the organisation recognises the importance of a good work-life balance. Please note that where staff live within approximately two hours travel of the office, they are expected to work onsite two days per week. For those based further afield, more flexible or home working arrangements can be discussed.

Do you want to work somewhere that values and celebrate diversity and are committed to providing an inclusive environment for all employees? People are at the heart of everything we do. It’s vital that the workforce reflects the diversity of stakeholders, and the wider society in the UK, and we actively seek candidates from diverse backgrounds and communities.

You may have experience in other areas such as Head of Data, Head of Analytics, Head of Data and Analytics,  Director of Data, Director of Analytics, Director of Data and Analytics, Analyst, Data Analyst, Senior Data Analyst.

This role is currently unable to offer sponsorship. Please ensure you have the right to work in the UK before applying. #INDNFP

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Context and Background

The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, the NSPCC relies on the fundraising support of people across the UK for 85% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible donor experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity. 

The Special Events team focuses on fundraising events as a key part of audience-led fundraising. This department is responsible for supporting volunteer committees in putting on high level fundraising events. Execution needs to be flawless. Attention to detail is paramount, as are the diplomatic skills to help volunteers achieve success. About the team and how this roles fits into the team and department

Job purpose

· To contribute to the Income Generation department’s purpose of maximising income from potential and current supporters through project managing specific events (including securing sponsorship), and providing committee support 

· To support in the delivery of the agreed departmental strategy, goals and fundraising budget

· To work effectively with other departments in Income Generation and other functions within the NSPCC to maximise income for children

· To keywork supporters and build excellent relationships with key stakeholders who take responsibility for delivering income through high level fundraising and corporate events

· To ensure our events are delivered to a consistently high standard, and bring in new, innovative ideas so we remain competitive in the sector

Key relationships - Internal

· Reports to Fundraising Manager / Head of Special Events

· Line management responsibility of one Special Events Executive

· Pro-actively works with colleagues in other NSPCC divisions to further relationships and identify and develop opportunities for growth

· Works with a range of NSPCC supporters and potential supporters and/or a range of suppliers that support fundraising relationships and activity

Key relationships - External

· Recruiting, managing and building relationships with chairs, committee members and other senior volunteers

· Procuring and managing relationships with Special Event suppliers

 Main duties and responsibilities

· To lead and scope out new events and opportunities

· To successfully manage and deliver large-scale events and special projects within the portfolio of events, overseeing all event logistics and relationship management and development of Special Events Managers when working on shared projects

· To lead on specific fundraising projects and large-scale events, and support development of Executives through your projects 

· Contribute to and deliver particular aspects of the department’s annual business plan and budget. To support project groups for the Special Events team to improve processes and identify new opportunities 

· To manage and develop relationships with senior volunteers and potential supporters through effective and regular communication

· To proactively seek out opportunities to add value to the team and wider organisation

· To develop and create engaging materials for events and stakeholders

· To act as experts in our field by offering support and expertise both internally and externally

· To work cross-departmentally to ensure that fundraising activities are managed and developed in a way that maximises income for the NSPCC through streamlined processes

· To manage, negotiate and review relationships with external suppliers to ensure the most cost effective outcome

· To line manage a Special Events Executive, provide training, mentoring, coaching and development of that individual 

· To represent the NSPCC’s values in everything you do

Responsibilities for all Staff within the Income Generation Directorate

· A commitment to safeguard and promote the welfare of children and young people

· To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.

· To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.

· To adhere to all the NSPCC’s service standards, policies and procedures.

· To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.

· To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.

· To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.

· To work in a manner that facilitates and encourages inclusion.

· To be pro-active in identifying ways to improve personal and team performance

· To maintain an awareness of own and others’ Health and Safety and comply with the

· NSPCC’s Health and Safety policy and procedures.

· To take personal responsibility for keeping up to date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.

Person specification

1. Extensive experience and technical knowledge of event and project management, specifically with a track record of successfully delivering and growing large scale events

2. Excellent ability to establish, develop and maintain relationships with a wide variety of stakeholders, including senior level individuals to achieve desired outcomes

3. Experience of line managing or mentoring direct reports e.g. assistants or interns. Proven ability to develop individuals, team building skills, working well with others as part of a team, giving support and recognising expertise in others

4. Well-developed organisational skills with experience in planning, monitoring, implementing and leading major projects to agreed deadlines, with the ability to organise and plan own work and the work of others to deliver objectives on time

5. Excellent ability to successfully negotiate with others 

6. Excellent communication skills to present information in a clear, persuasive and inspiring way for a range of audiences 

7. Well-developed ability to take ownership of budgets and a proven track record of meeting income targets and keeping within financial limits

8. Proven track record of applying creativity/innovation to events to achieve desired outcomes and/or significantly grow event income

9. Experience of success in a customer focussed environment, such as fundraising, sales or marketing

10. Experience of using Windows-based software packages, including word processing, spread sheets, electronic mail and the internet

Safer Recruitment

As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.

Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.

The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.

Our principles:

Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.

• Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.

• We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.

• Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.

• As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.

• All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.

Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos? Then Advance Charity could be the career choice for you!

We are looking for a Service User Engagement Lead to support our Criminal Justice services

This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010. Please note: Any offer of employment will be made subject to references, confirmation of the right to work in the UK, and satisfactory enhanced DBS check. This role is also subject to Police Vetting.

About us

Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.

We are a community-based organisation who lead in best practice approaches to supporting women in their local community. We achieve this by being available to meet and support women in local settings and at our women’s centres, and by working in close partnership with other agencies.

Our values are to listen and support, to empower and respect, collaboration, innovation, and accountability.

Job Summary

Advance’s Minerva service works with women and young women and girls involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties, aiming to reduce re-offending, encourage desistance amongst repeat offenders, and empower women to live safe, crime free lives.

Working as a Service User Engagement Lead you will be responsible for supporting the operational delivery of our service user engagement programme that will be a part of the Minerva service across London, including leading a team of CJS community champions and ambassadors and supporting in the oversight and delivery this programme across our 3 criminal justice services. In addition, this role requires you to build effective relationships with the criminal justice teams across London, and the regions alongside our partners and service users.

An integral part of the Service User Engagement Lead role will include delivering planned monthly supervision and ad-hoc supervision and having oversight of safeguarding and risk management for the CJS champions and ambassadors that you are working alongside. You will support the Senior Service Manager and Service Managers in delivering key information to keyworkers, in staff meetings and in day-to-day interactions to help promote the service user engagement programme.

You will lead your team and service while working collaboratively with fellow Advance managers and teams, external agencies and key stakeholders across London to provide a consistent and holistic service.

Key responsibilities and duties

• Support the recruitment, onboarding, and exit processes for champions and ambassadors including processing checks and welcome packs. Creating and supporting a positive culture of CJS Champions and ambassadors within the service
• To ensure the voice of service users is heard, valued and have influence throughout all areas of services, development design and delivery
• Supporting the CJS champions and ambassadors in post with their professional development
• Support with coproduction of projects across sites including coproduction space and service user activities, representing the views and opinions of those who access our services by leading on service user board meetings, focus groups and training sessions.
• Oversight of the welfare and wellbeing of CJS Champions and ambassadors
• Embed processes that enable you to engage with those who access our services, by listening to their views and asking for their feedback. Provide feedback and updates to those who access our services informing them of any changes and decisions.
• Work with staff and the local community to improve and develop the service, promoting our strategy
• Maintain accurate and up-to-date records on champions and ambassadors and service user engagement via our internal database and spreadsheets.
• Manage invitations, bookings, and logistics for internal and external events, meetings or workshops involving CJS community champions and ambassadors
• Ensure all CJS champion and service user information is managed confidentially and in line with Data Protection regulations.
• Keep CJS champions and ambassadors training and participation records up to date.
• Support in monitoring engagement levels and preparing basic reports or summaries on Service User Involvement champions and ambassadors.
• Be responsible for your own personal learning/development and keep up to date on research, relevant legislation, policy and practice, and other literature relevant to the role.
• Participate in supervision, training and meetings as required and assist in the development of services in line with agreed development plans.
• Work collaboratively with the Service Managers to ensure that the work supporting women in the CJS is a coherent and well organised service, meeting regularly to communicate issues across the team and reporting achievements, challenges and proposed solutions.

About You:

To be successful as the Service User Engagement Lead you will need the below experience and skills:

You are an organised and empathetic individual with experience in supporting service user involvement and champion/ambassador programmes. You’re confident managing the full lifecycle of engagement - from recruitment and onboarding to professional development and exit processes - ensuring safeguarding and data protection protocols are followed at all times. You have a strong understanding of co-production principles and are passionate about ensuring the voices of those with lived experience are heard, valued, and embedded in service design and delivery. Your ability to build positive relationships enables you to effectively support the welfare and wellbeing of community champions and ambassadors, while also engaging wider staff and community networks to improve services. With strong administrative skills, you’re confident in managing data systems, coordinating events, and maintaining accurate records. You’re proactive in monitoring engagement levels and can contribute to reporting and service development activities. Collaborative by nature, you work well within a team, communicate effectively, and are committed to continuous learning. You stay up to date with relevant legislation, policy, and best practice, and thrive in environments that value service user voice, equality, and community impact.

ow to apply:

Please submit your up-to-date CV with a supporting statement. Please note that only applications made via the job advert on the Advance careers page, and those that include a cover letter will be considered.

• Closing Date for Applications: Sunday 31st August 2025*
• Interviews are taking place on a rolling basis

*Advance reserves the right to close the advert early, or on the appointment of a candidate

What we can offer you - Employee Benefits:

• A 35-hour working week
• An exceptional 30 days of paid holiday per year (pro rata for part time), PLUS public holidays on top (that's nearly 40 days paid holiday per year!)
• Additional days off to celebrate International Women’s Day, and for religious observance and moving home
• Perkbox - an employee discount platform where you can receive free rewards as well as take advantage of savings on clothes, groceries, travel, leisure and more
• Pension scheme
• Enhanced maternity/adoption provision
• Access to our Employee Assistance Programme
• Employee eye-care scheme
• Clinical supervision for front line staff and first line management roles
• Refer a Friend Scheme - £250 for each referral who passes probation
• Organisation wide away days
• Thorough induction and training
• Career development pathways

**************************************************************

Under the Equality Act 2010, we are required to make any reasonable adjustments. If you have a disability as defined under this act and/or have special needs, please email the Talent Acquisition Team at Advance and we will aim to make the necessary arrangements to accommodate your needs.

Diversity, Inclusion and Equal Opportunities

We are committed to providing equality of opportunity and actively seek to recruit people from groups underrepresented in our current team. We have policies and processes in place to ensure that all employees are offered an equal opportunity in recruitment and selection, promotion, training, pay and benefits.

Safeguarding

Advance is committed to safeguarding and creating a culture of zero-tolerance of harm and expects all staff, including volunteers to share this commitment. We believe all individuals have the right to live their life free from violence and abuse and the right to feel and be safe. We have a suite of safeguarding policies, procedures and practice guidance, accessible to all staff, which promotes safeguarding and safer working practices across all our services and activities. When we recruit staff, we follow rigorous safer recruitment practices, this involves carrying out pre-employment checks including references, Disclosure and Barring Service (DBS) checks, and identity checks. We ensure all staff undertake mandatory safeguarding training relevant to their role and responsibilities, to empower them to be competent and feel confident in recognising and responding appropriately to safeguarding issues and promote wellbeing.