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Insight and service development manager jobs

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Top job
Closing today at 13:12
CharityJob, Kingston upon Thames (Hybrid)
£40,000 - £45,000 per year
Seeking an experienced Research Manager who wants to help charities thrive by recruiting the right people
Posted today Apply Now
Top job
Settle, London (Hybrid)
£35,306 - £38,212 per year
We’re on the hunt for a Programme Manager to join us at this exciting stage of Settle’s development.
Posted today
Top job
Church Army, Sheffield City Centre (Hybrid)
£22,091.40 per annum
The CRM and Data Insights Lead plays a key role in supporting Church Army’s Engagement Team, which includes Fundraising and Communications
Posted 1 week ago
Top job
Closing in 7 days
Society of London Theatre and UK Theatre, London (Hybrid)
£41,500 - £57,000 per year
Seeking an experienced and enthusiastic individual for the delivery of member programmes for Society of London Theatre and UK Theatre
Posted 3 days ago
Top job
Birmingham Women's and Children's Hospital Charity, Birmingham (On-site)
£38,458 - £40,587 per year
Are you an experienced Acquisition and Retention Manager who is ready to make a difference to women and sick kids at BWCHC?
Posted today Apply Now
Muscular Dystrophy UK, London (Hybrid)
£35,000 - £40,000 per year
We're looking for Referral Service Project Manager as we pilot a new referral system to support people affected by muscle-wasting
Posted today
Closing in 5 days
Pembroke College Oxford, Oxford, Oxfordshire (On-site)
£34,000 - £39,000 per year
We are seeking any organised, analytical Development Operations Manager to support the College’s Development and fundraising activities.
Posted 2 days ago Apply Now
Medical Aid for Palestinians, London (Hybrid)
£64,412 - £67,990 per year
Permanent, Full-time, 35 hours per week Hybrid working 2 days a week in office with the remaining 3 days from home.
Posted 3 days ago
ClientEarth, London (Hybrid)
£50,331 per year
Posted 1 day ago
eoa (Employee Ownership Association), Manchester (Hybrid)
£45,000 (£27,000 pro rata) p/a
Posted today Apply Now
Independent Society of Musicians, Bayswater (Hybrid)
£40,000-45,000
The ISM seeks an experienced Website & Marketing Manager to evolve our website and showcase our work, grow our profile and drive membership.
Posted 1 day ago
The King's Trust, Multiple Locations (Hybrid)
£29,290 - £36,612 per year, dependent on your skills, knowledge and experience
Posted 2 days ago
The King's Trust, Newcastle upon Tyne (Hybrid)
£29,290 - £36,612 per year, dependent on your skills, knowledge and experience
Posted 2 days ago
Page 1 of 20
Kingston upon Thames, Greater London (Hybrid)
£40,000 - £45,000 per year
Full-time
Permanent

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Job description

At CharityJob, we’re motivated by the belief that great people power great causes. We’re a mission-led, commercially sustainable business that balances social impact with innovation, collaboration, and high standards of service. Our team cares deeply about the sector we serve and the experience of everyone who uses our platform. Working here means contributing to a product that helps charities thrive, while being part of a supportive, inclusive workplace where ideas are valued and personal development is encouraged.  

Key Responsibilities 

  • Manage large-scale sector research surveys and insights projects (e.g., CharityJob’s Annual Salary Report, Benefits Survey, AI in recruitment surveys.) including scoping, survey design, analysis, reporting and webinar delivery, in close collaboration with the Senior Research Executive (SRE) 

  • Be aware of sector needs and requirements to devise innovative new research projects that will drive thought leadership, revenue or internal development 

  • Contribute to CharityJob’s thought leadership by sharing research findings through reports, presentations, webinars and external speaking opportunities 

  • Line-manage the Senior Research Executive, providing guidance, coaching and mentoring to support develop their skills and career progression 

  • Work closely with the product team to plan and deliver impactful user research across the product lifecycle, including: 

  •  Exploratory research to understand user needs, behaviours and pain points, and to inform early product direction or concept development 

  • Evaluative research to refine designs and provide clear, actionable recommendations for Product and design 

  • Lead reporting and monitoring of customer satisfaction, including NPS and other feedback channels, and share insights to inform improvements across the business. 

  • Collaborate with the Senior Content Manager to produce research-backed blogs, guides and sector insights 

  • Deliver ad-hoc research projects to support priorities across the business

  • Maintain the research roadmap, support research operations and manage the research budget 

Skills & Experience 

  • Proven experience in research management, ideally within recruitment, HR, or the charity sector but not essential. 

  • Strong leadership skills with experience managing and developing team members. 

  • Excellent analytical skills with the ability to interpret complex data and present clear, actionable insights. 

  • Exceptional written and verbal communication skills, including experience producing reports and thought leadership content. 

  • Familiarity with research methodologies (qualitative and quantitative) and data analysis tools. 

  • Ability to manage multiple projects and deliver to deadlines

  • Experience in stakeholder engagement and presenting research findings to diverse audiences. 

Organisation
CharityJob View profile Organisation type Non Charity Employer Company size 21 - 50

We help charities find people who share their purpose, faster, easier and fairly.

CharityJob logo Play
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Refreshed on: 06 February 2026
Closing date: 06 February 2026 at 13:12
Tags: Content Writing / Copywriting, Insights, Research

The client requests no contact from agencies or media sales.