Insight and service development manager jobs
Job Description
Job Title:Senior Fundraiser
Directorate:Engagement and Fundraising
Team/Department (if specific):Mass Participation Team, Philanthropy and Partnerships
Date Written/ Amended:30 October 2025
Context and Background
The NSPCC's mission is to end cruelty to children. In order to carry out its charitable work, we rely on the fundraising support of people across the UK for 90% of its annual income. Within Fundraising, our aim is to provide maximum resources for the NSPCC and children by working together to create the best possible supporter experience by building long-term relationships to create a supporter experience which is different, better and more rewarding than that of supporting any other charity.
The Mass Participation Team (MPT) is an important part of the Philanthropy and Partnerships department within the Engagement and Fundraising directorate. MPT is responsible for attracting new supporters through our mass participation events to maximise fundraised income, and to optimise onward journeys to retain supporters within the NSPCC family.
The Mass Participation Team focuses on three areas of fundraising;
- Third party events – sporting events organised by third party suppliers, where we recruit participants and support them in raising money in aid of the NSPCC. For example, the London Marathon, Cardiff Half Marathon, Ultra Challenge series, skydives, bespoke treks.
- Schools Fundraising – a suite of fundraising products tailored to schools across all educational settings, including Number Day, the Kindness Challenge and Classmaster.
- DIY fundraising – supporters who choose to organise their own fundraising event or activity. Whether they take part with family or friends, at work or at school, we support them through stewardship and fundraising materials to help them reach their fundraising goals.
Job purpose
The role of the Senior Fundraiser is to project manage a number of fundraising activities within DIY fundraising and Schools Fundraising areas. The role will be responsible for managing DIY fundraising activity – managing acquisition and stewardship for DIY fundraisers, and playing a leading role in reviewing and streamlining user experience across mass, workplace and school audiences. The role will also take on project management of a Schools Fundraising product, managing all aspects of the product throughout its lifecycle. The Senior Fundraiser will be responsible for working as a proactive team member to ensure that the participation levels and net income from activities are maximised.
The key aspects of the role are:
- To play a key role in maximising income for the NSPCC from new and existing supporters through DIY/Schools fundraising activity.
·To project manage fundraising activities for mass audiences, taking responsibility for all aspects including planning and budget management, creative development, marketing and acquisition, stewardship build and evaluation.
·To take a proactive role in identifying and implementing opportunities to improve efficiencies, taking a data-led approach to inform recommendations
·To contribute to the development of new activities and build on existing activities to increase participation, remittance rates and income.
- Work as part of the Mass Participation Team to deliver the overall department objectives.
- Evaluate the performance of specific activities and to provide financial information as required.
- To work effectively with other departments in Engagement and Fundraising and other functions within the NSPCC to maximise income.
Key relationships - Internal
- Reports to Associate Head – Mass Participation Fundraising
- Close working relationship with Schools Fundraising Manager
- Mass Participation Team colleagues
- Colleagues in Supporter Relationships, Schools Service and Corporate Fundraising teams to develop opportunities, supporters and fundraising initiatives.
- Colleagues within and beyond the Engagement and Fundraising directorate such as Supporter Care, Professional Learning Services, Supporter Relationships, Brand and Content, Marketing and Comms, as necessary to support activity planning and delivery.
Key relationships - External
·Liaises with supporters raising funds for NSPCC
·Works with a range of suppliers who support fundraising relationships and activity, such as JustGiving, Enthuse or our fulfilment house Hallmark.
Main duties and responsibilities
- To project manage and develop fundraising activities for mass audiences that meet agreed financial and participation targets.
- To maximise income by engaging, stewarding and inspiring DIY fundraisers and educational settings using mass communication channels.
- To apply data-led insight to understand audience behaviour and campaign performance, translating analysis into practical steps to improve participant experience and maximise income.
- To use creative and engaging methods of communication including written and verbal communications in pre-event, event and post event activities, that fit with wider audience journeys as part of our Supporter Centricity programme.
- To be responsible for delivering an exceptional supporter experience that surpasses supporters’ expectations.
- To ensure maximum effectiveness and efficiency of mass participation activities through application of best practice campaign management
- To research and develop fundraising opportunities in mass participation both by reviewing NSPCC activities and the activities of other charities.
8.To work with staff across the organisation to collaborate on agreed department objectives, including participating in cross-functional projects where required as a representative of the mass participation team
- To be the contact for agencies and other suppliers who support fundraising, ensuring appropriate agreements are in place and that goods/services are delivered as agreed.
Responsibilities for all Staff within the Engagement and Fundraising directorate
•A commitment to safeguard and promote the welfare of children and young people
•To update databases and supporter information systems on a regular basis in line with Data Protection legislation and NSPCC policy and procedures.
•To actively participate in regular department and team meetings, contributing to strategy, discussions and decisions which will be beneficial to the Directorate and wider NSPCC activities.
•To adhere to all the NSPCC’s service standards, policies and procedures.
•To evidence an understanding of and commitment to the demonstration of the NSPCC’s values.
•To maintain an awareness of and comply with NSPPC data protection regulations and to ensure currency of changing GDPR regulations.
•To be responsible for personal learning and development, to support the learning and development of others and the whole organisation.
•To work in a manner that facilitates and encourages inclusion.
•To be pro-active in identifying ways to improve personal performance and team performance
•To maintain an awareness of own and others’ Health & Safety and comply with the NSPCC’s Health & Safety policy and procedures.
•To take personal responsibility for keeping up-to-date with NSPCC work to end cruelty to children, including securing updates on project and service developments and general NSPCC news.
•A commitment to safeguard and promote the welfare of children, young people and adults at risk.
•A commitment to safeguard and promote the welfare of children and young people
Person specification
- Excellent project management skills, with an understanding of dependencies and how to prioritise tasks effectively to meet agreed objectives
- Highly developed written and verbal communication skills to deliver presentations, ideas and activity updates to a range of audiences in a clear and confident way.
- Well-developed ability to build, manage and develop relationships with stakeholders within an organisation and externally, and where necessary, successfully negotiating to achieve desired outcomes.
- Experience of success in a customer-led environment such as fundraising, sales or marketing, thus ensuring that all supporters engaging with our products receive the highest levels of customer service
5.Ability to set, manage and report on a budget, keeping within financial limits and taking timely and appropriate action
- Well-developed numeracy skills for entering, recording, interpreting, analysing and presenting financial data in clear and accurate format.
- Proven ability of demonstrating initiative and creativity to achieve desired outcomes.
- Proven ability to analyse and interpret quantitative and qualitative data, translating insight into actionable recommendations
- Ability to plan, monitor and implement projects/events/initiatives to agreed deadlines often with conflicting priorities.
- Experience managing relationships with external agencies and suppliers
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
•Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
•Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
•We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
•Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
•As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
•All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.
Thank you!
Reporting to, and working closely with, the Head of Fundraising and Engagement, the Senior Philanthropy and Partnerships Lead will shape and implement innovative strategies, driving growth in philanthropic giving, secure corporate partnerships and obtain critical funding. With a focus on cultivating mutually beneficial, long-term relationships, you’ll craft compelling proposals, develop tailored stewardship plans, and create sponsorship opportunities that inspire ongoing support.
You’ll lead the way in securing multi-year corporate partnerships and nurturing donor relationships to meet ambitious income targets. As a key player in the senior fundraising team, you’ll contribute to strategic planning, represent the charity at events, and champion new approaches to fundraising.
With our newly formed Development Board, the Senior Philanthropy and Partnerships Lead will identify and utilise key networks to grow our philanthropic supporter base across corporate and major donor income streams. With strong writing skills, this person will also craft tailored and compelling corporate proposals and trust and foundation applications.
Who are we looking for?
To support our vision and ensure the achievement of ambitious income targets to support children and families affected by neuroblastoma, we are looking for a strategic and results-driven high-value fundraiser to join our team.
We are particularly keen to speak with interested candidates who enjoy cultivating high-value relationships from scratch and stewarding five- and six-figure corporate partnerships, and/or major donor relationships.
Person specification:
- Demonstrable significant experience working in corporate fundraising (experience in major donor and trusts & foundations fundraising would also be of benefit).
- Strategic thinker with significant experience at a managerial level, developing strategic plans to grow and optimise high-value fundraising.
- A proven record of being results-driven and working to achieve income targets, KPIs and outcomes.
- Proven ability to proactively identify, cultivate and secure new corporate relationships, demonstrate strong new business development acumen and confidence opening new opportunities.
See our Recruitment Pack for the full role description and specification and for information about Solving Kids' Cancer UK.
Location: Home-based within England with regular travel to London and elsewhere in the UK as required
First stage interviews: Thursday 26th February
Second stage interviews: Wednesday 4th March
As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.
Registered Charity
11 - 20
Our vision is a future where no child dies of the childhood cancer neuroblastoma or suffers due to the treatment they receive.
The client requests no contact from agencies or media sales.
Thank you!
The Operations Director is a senior leadership role at St Stephen’s, helping turn vision and strategy into effective day-to-day delivery. A highly relational role, combining strong operational leadership with collaboration, trust-building and a genuine care for people. The person we are looking for will lead across people, finance, systems, buildings and operations helping the church respond to the Holy Spirit and deliver our mission well.
Registered Charity
11 - 20
St Stephen’s is a vibrant Church of England church in East Twickenham.
The client requests no contact from agencies or media sales.
Thank you!
Salary: £34,582 – £36,120, plus £3,366 London weighting or £500 Home Working Allowance (as applicable)
Location: Hybrid (London office) or remote within the UK
Contract: Permanent
Help shape fundraising products that change lives
We are looking for a highly skilled and thoughtful Senior Product Officer to play a key role in developing, delivering and improving a wide portfolio of fundraising products. This is an exciting opportunity to influence how supporters engage, contribute and connect, while working within a supportive team focused on meaningful impact and continuous improvement.
Sitting within the Engagement and Fundraising directorate, you will support and lead on the development and fulfilment of new and existing fundraising products—from regular giving and lotteries to digital propositions and innovative new ideas. You’ll work with colleagues across multiple teams, external suppliers, volunteers and supporters, ensuring every product is developed to the highest standard and contributes to long-term fundraising goals.
This is a role for someone who thrives on variety, enjoys solving problems creatively, and brings confidence in managing data, stakeholder relationships and product development. You’ll join a mission-driven team committed to inclusion, flexibility and ensuring every supporter has a great experience.
What you’ll do
- Lead or support the development, innovation and delivery of fundraising products
- Manage the fulfilment and end-to-end delivery of products across the organisation
- Create and maintain product performance reports and financial models
- Contribute to product development roadmaps, business cases and strategic papers
- Work with suppliers, external partners and internal teams to ensure high-quality delivery
- Provide insight through research on sector trends and comparable organisations
- Support budget management, including raising purchase orders and processing invoices
- Promote best practice and share specialist knowledge across teams
- Work cross-functionally to maximise fundraising outcomes
- Support campaigns that promote products to new and existing supporters
What you’ll bring
- Highly developed written and verbal communication skills, with the ability to explain complex ideas clearly and persuasively
- Confidence presenting updates, ideas and pitches to a range of audiences
- Ability to analyse, interpret and communicate numerical and financial data
- Strong time management skills, with experience managing competing deadlines
- Proven ability to build and maintain positive relationships with internal and external stakeholders
- Creative and innovative problem-solving skills
- Experience in a customer-focused environment such as fundraising, sales or marketing
- Proficiency in Windows-based software including word processing, spreadsheets and email
- A commitment to high-quality service delivery and a flexible, collaborative approach
What we offer
- Salary: £34,582 – £36,120
- Plus either:£3,366 London weighting (for hybrid London workers), or £500 Home Working Allowance (for remote workers)
- Flexible hybrid or fully remote working options within the UK
Our commitment to inclusion
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
We want you to have every opportunity to demonstrate your skills, ability and potential; please contact us if you require any assistance or adjustment so that we can help with making the application process work for you.
Thank you!
· SPACE was founded in 2014 by parents of children with additional needs in response to the lack of appropriate play resources and support locally.
· Our centre includes a large fully accessible play frame and soft play area, interactive sensory room, a versatile activity room and a changing space.
· Our services include family play sessions, parent / carer support and training, sibling group, lending library, counselling, after school activity clubs and birthday parties.
· Our mission is to relieve isolation experienced by children with additional needs and their families by providing fully accessible support and facilities. Our centre, members, volunteers and colleagues provide the momentum that helps us affect change.
We’re now looking for our new Chief Executive Officer who will help lead us on our continued journey…
About You:
· Are you passionate about making a real difference in the lives of children with additional needs and their families?
· Can you combine strategic leadership with a practical hands‑on approach?
· Do you have significant experience within a charity, public sector, or values driven organisation?
· Do you have a strong understanding of charity governance, assurance and risk?
· Are you a strategic thinker with the ability to translate vision into clear plans and measurable outcomes
· Do you have strong leadership and influencing skills, with the ability to bring people with you through change
· Can you demonstrate a clear commitment to SPACE’s values, ethos, and social purpose
If you think you’ve got what we are looking for, we’d love to hear from you.
Registered Charity
11 - 20
Supporting children with additional needs and their families to have a better quality of life.
The client requests no contact from agencies or media sales.
Thank you!
Liberty is looking for an exceptional Policy & Campaigns Officer with a strong understanding of civil liberties and human rights to join the team as we begin work on our exciting new three-year strategy.
This position, which sits in the Policy & Campaigns team, plays a key role in developing and implementing Liberty’s policy and campaigning priorities: undertaking high-quality research, influencing decision-makers, building coalitions, producing policy and campaign materials, providing policy input to strategic litigation, and building public and political support for Liberty’s work.
We are seeking someone who holds Liberty’s values and ambitions close to their heart, as we work to ensure everyone in the United Kingdom is treated fairly, with dignity and respect. This is a key role in securing the long-term policy change needed to protect the human rights and civil liberties of everyone who lives in the UK.
Policy & Campaigns Officers monitor and respond to policy threats to our human rights frameworks, to our rights to protest, and to live free from discrimination. They work with political players and civil servants to steer policy and legislation. They produce high-quality, persuasive content and translate complex legal and policy arguments in a clear and compelling way for mass audiences. They lead and support other human rights and civil society organisations, lending expertise and building solidarity. We have worked with civil society to fight back against the Police, Crime, Sentencing and Courts Act 2022 and the Public Order Act 2023, and to see off threats to our Human Rights Act.
We are looking for a strategic thinker with strong political instincts who brings a collaborative approach to their work. You will have policy and research experience in human rights, or a related field. You will have a strong understanding of how to secure policy change in challenging political environments.
You will have a strong commitment to Liberty’s anti-oppression values and strategy.
Liberty fully embraces flexible working and is committed to employee development. We aim to encourage people from all backgrounds to work with us and are particularly interested in hearing from people from minority backgrounds and all socio-economic sections of society. Liberty supports hybrid working, with a minimum of two days per week in the Westminster office.
The deadline for applications is 12pm Monday 23 February 2026
Applications received after this deadline will not be considered.
Please be aware that we do not accept CVs for this role. All applicants must complete the application form to apply.
First round interviews will be held on 11th and 12th March
Second round interview will be held on 18th March
Apply via the Job Board on our website.
Non Charity Employer
21 - 50
Liberty challenge injustice, defend freedom and campaign to make sure everyone in the UK is treated fairly.
The client requests no contact from agencies or media sales.
Thank you!
Assistant Director of Operations
Salary: £72,000 per annum
Work Pattern: This is a permanent contract, working full time, Monday to Friday, 37.5 hours a week.
Location: Your base can be at any of the 6 mainland UK Discovery Sites: Arundel BN18, Llanelli SA14, London SW13, Martin Mere L40, Slimbridge GL2 or Washington NE38. The 7th site is Castle Espie.
For this role we can offer the opportunity for hybrid working. It is expected the role will need you to be present at each of your sites on a regular basis, at least once per month.
About The Role
WWT is the charity for wetlands.
This is a critical role in the recently restructured Operations Directorate at WWT. As Assistant Director, you will be directly responsible for the performance of our 7 Wetland Discovery sites. You will provide inspiring and professional leadership to your teams, whilst proactively collaborating cross organisation and externally.
Your focus will be on driving meaningful improvements at sites across our three ambitions of Restore, Inspire and Thrive, with emphasis on financial performance driven by visitor experiences. Reporting to the Director of Operations, you will directly manage two Heads of Operations, a Head of Retail and Head of Catering. You will indirectly lead more than 400 staff and volunteers across Living Collections, Reserve Management, Visitor Experience, Trading, Marketing, Facilities and Grounds.
You will work closely with Health & Safety and Sustainability leads to ensure good governance and compliance at sites and across the Operations Directorate.
You will have a background working in visitor attractions or a very similar sector, coupled with a passion for purpose-led organisations and a keen interest in the environment. You will be an inspiring leader with high levels of emotional intelligence and values & behaviours that align with WWT.
About You
To join as our Assistant Director of Operations, you will need to evidence:
- Experience in a senior position(s) held in the visitor attraction/events management sectors, directly accountable for site operations and visitor experience throughout the visitor journey.
- Strong skills in leading business planning, financial analysis, budget development and management, and delivery of significant capital projects across £multi-million business unit(s).
- Demonstrable ability to recruit, performance manage and motivate large (>100) diverse multi-disciplinary teams.
- The ability to develop, communicate and implement strategic change, turning organisational vision into improvements at scale.
- An inspirational and empathetic leadership style, able to role model an organisation’s values and behaviours, and to evidence strong emotional intelligence. Able to prioritise effectively, to collaborate, network and influence internally and externally at a senior level.
- A highly creative and inquisitive mindset, able to spot and exploit potential opportunities, keen to explore, test and learn as a means of driving continual improvement and excellence in the visitor experience.
- Experience of working collaboratively with insight, marketing and communications teams to deliver strong brand and marketing campaigns which drive footfall.
About Us
We’re WWT, and we’re on a mission to restore the super-powered ecosystems we call wetlands. There’s never been a more important moment for our work, and we’ve got some phenomenal people on the case.
Whether they’re taking a new visitor under their wing, or conducting ground-breaking research further afield, our team are second to none. And there’s nothing we love more than watching them soar.
Whatever you do here, you’ll be helping to restore wetlands and unlock their power. So, the only question left is, what role will you play?
Why you’ll love working at WWT
- Wake up every day knowing your work is helping to restore wetlands, and our world
- Be surrounded and inspired by our team of passionate, dedicated people
- 33 days annual leave (which goes up to 38 days after 5 years of service) – this includes bank holidays and you have flexibility to take those days whenever you want
- Free entry to all our wetland centres, including your family
- Free car parking and secure bike storage areas
- Colleague discount on shopping and memberships
- Cycle to work scheme
- Contributory pension scheme
- Life Assurance of three times your salary, for peace of mind for your loved ones
- Independent personal, workplace and financial advice from our Employee Assistance Programme
Closing Date: 23rd February 2026
N.B. We reserve the right to close the advert early if we receive a sufficient number of applications from candidates who meet the required skills and experience. We therefore encourage early applications.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
WWT is an equal opportunities employer and all applications will be considered solely on merit.
No agencies please.
Registered Charity
101 - 500
Restore Wetlands and Unlock their Power
Thank you!
The Chief Executive provides strategic leadership and operational oversight for the Sheila McKechnie Foundation, ensuring the organisation delivers meaningful impact, remains financially sustainable, and continues to be a respected voice in social change and activism.
Leading a small, committed team, the Chief Executive will set the strategic direction, secure and steward funding, and ensure effective delivery of programmes and services. They will work closely with the Board of Trustees, act as an ambassador for the Foundation, and foster strong relationships with partners, funders, and stakeholders.
This is a hands-on role suited to a versatile leader with a passion for social change and building communities, who thrives in a small charity environment.
Please note this is a UK-based role and applicants must have the right to work in the UK.
The client requests no contact from agencies or media sales.
Thank you!
This is a fixed term, maternity cover role (for up to 12 months).
The Role
We’re looking for a super-organised, people-friendly administrator to help keep our Digital, Marketing and Business Enterprise teams running smoothly.
You’ll be right at the heart of our digital activity, triaging requests, managing web and marketing tasks, and helping make sure work is prioritised, tracked and delivered on time. You’ll be the go-to person who helps turn ideas and requests into clear actions, while also providing wider admin support that keeps everything ticking along behind the scenes.
If you enjoy variety, like bringing order to busy workloads, and get satisfaction from helping teams do their best work, this role is for you!
About You
You’re organised, proactive and enjoy making things happen.
You’re confident communicating with a wide range of people, happy juggling different tasks, and calm when things get busy. You don’t need to be a digital expert, but you’re curious, keen to learn new systems, and comfortable using that knowledge to help triage queries and solve problems.
You’ll have experience in an admin or coordination role, be comfortable working with digital tools and shared systems, and enjoy being the person who brings clarity, structure and a positive energy to the team.
About Us
We are the University of Southampton Students' Union (SUSU) – independent from the University and run by students, for students. Our vision is simple: SUSU is here to enrich the life of every student. We are a workplace that’s buzzing with life, ideas, and opportunities – where your work directly shapes the student experience.
As part of our team, you'll enjoy:
- Salary of £24,362 per annum
- Generous paid holiday - 24 days per year, plus 8 closure days (around Easter, August and Christmas) on top of 8 bank holidays.
- Defined contributions pension scheme
- Travel perks – discounted UniLink and Blue Star bus passes
To find out more, visit our website.
Apply Now
You can easily apply using your CV and covering letter by clicking on 'Apply Now'.
Closing Date: 10am, Friday 20 February 2026
Interview Date: 2 March 2026
Please note feedback will not be provided if you are not shortlisted for interview.
SUSU is an equal opportunities employer that values a diverse workforce and we want to reflect the student body that we represent. We value diversity, promote equality and challenge discrimination and will ensure that our recruitment activities are mindful of equality and diversity matters.
Registered Charity
51 - 100
Our vision is to enrich the life of every student.
The client requests no contact from agencies or media sales.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Do you want to support people with mental health issues?
Are you calm, non-judgemental and able to work effectively with people experiencing distress?
Can you demonstrate our values of Hope, Courage, Together and Responsive and want to be part of our mission to create opportunities for individuals to make choices, find their own solutions, build resilience and manage their whole life and wellbeing?
If the answer to all of these is yes, we want to hear from you.
Peer Support Workers
Reference: 326
Responsible to: Peer Support Team Lead
Working hours: Full-Time, 37.5 hours per week
Contract: One Year Fixed Term (Subject to Contract Extension)
Salary: £25,233 to £26,000 per annum FTE
Based: Closest Herts Mind Network Wellbeing Centre to home, but role involves travelling across Herts county
We are pleased to be able to offer an opportunity for two Peer Support Workers to join our thriving team.
About the Peer Support Services
Our Peer Support Service started 14 years ago, Since then, we have seen our service grow and we now offer Peer Support across the whole of Hertfordshire.
Working in co-production with clients, staff, volunteers and stakeholders, we were able to create our own Peer Support Charter Values (this can be found on our website). These values form the ethos we work towards within our peer support team. These values also complement HMN’s values of Hope, Courage, Togetherness and Responsive, which form the basis of all the work we do as an organisation.
About the Role
Working with the team to offer 1-1 peer support to anyone accessing HMN. The Peer Support service provide tailored support for individuals to support their needs. This includes using different tools and techniques to help an individual improve areas of their life they may be struggling with. Having a lived experience of mental health issues or supporting someone who has is a key element to what makes this service so unique.
The Peer Support approach includes empathy, warmth, acceptance, authenticity and compassion. Peer Support is based on the recognition that there is no better person to support the path towards recovery, than someone who has walked a similar path as that person.
To meet client needs, and work to this personalised approach, we do support people out in the community, within their home, as well as in one of our Wellbeing Centres.
The successful candidate will need a personal understanding of mental ill health, either from your own lived experience or by caring for someone with a mental health condition and have awareness of issues in mental health service provision.
Peer Support Workers will also provide support within our Peer Support Groups, Peer Support Learning Sets and Peer Support Academy when needed.
We offer:
- Annual leave entitlement of 25 days per year pro rata, rising in increments to a max. of 28 days after 5 years employment (plus 8 days Bank Holidays)
- An additional day of leave each year for your birthday following completion of probation period.
- Ongoing training relevant to your role.
- An Employee Assistance Programme.
- Health cover (after 6 months employment) – compensation payment for Optical, Dental, Chiropody and Therapy Treatments.
Being able to drive and having access to your own vehicle (or equivalent) is essential for this role.
Closing date for receipt of applications is Monday 16 February 2026.
Shortlisted Applicants will be notified of an interview date.
Please note: Due to high numbers of expected applicants, we may close this advert early.
N.B. Please quote reference number 326 when completing your application for this role.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, racial, ethnic or social origin, colour, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, specific measures can be taken to ensure equal opportunities for candidates with disabilities or special needs.
Hertfordshire Mind Network is committed to the Disability Confident and Mindful Employer charters. We actively recruit staff who have a lived experience of mental ill health. Our inclusive approach recognises the unique skills, knowledge, and perspectives that lived experience brings to our team.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
OVERVIEW OF ROLE
Beacon is seeking a creative, organised, and digitally savvy Digital Content and Communications Officer, whose role will focus on two main areas: delivering day-to-day communications and supporting digital projects.
At the heart of this role is driving engagement with Beacon’s events and projects, strengthening our community connections, and communicating our impact clearly and effectively. You will coordinate content across multiple channels - including social media, email, newsletters, and the Beacon website - and monitor the effectiveness of these communications. This includes writing copy, creating graphics and video content, scheduling and publishing materials, and engaging with the rare disease community on behalf of Beacon. You will also drive promotional and outreach activity, helping connect with patient groups, partners, and wider networks to amplify Beacon’s work.
You will support The Resources Hub (our e-learning platform) by assisting with uploading, formatting, publishing, and updating content. As you grow in the role and depending on your skills and capacity, there may be opportunities to contribute to content development, coordinate volunteers and external partners, or assist with other digital projects, such as podcast production, video series, or multimedia content.
While the focus and direction of your work will stem from ongoing events, projects, and organisational priorities, you will have the opportunity to take ownership of your work and play a key role in driving communications forward. You will collaborate closely with the Digital Resources Manager, COO, and wider Beacon team to gather information, shape messaging, and ensure content is accurate, timely, and aligned with organisational goals.
Working at Beacon
Beacon is a small, close-knit team of 10 people. We are friendly, supportive, and highly collaborative, and we value working closely together. At the same time, in a small organisation, everyone is expected to take responsibility for their work, demonstrate initiative, and confidently manage their day-to-day tasks.
This role is ideal for someone who enjoys working independently, is proactive in keeping work moving, and takes pride in following tasks through to completion, whilst collaborating effectively with colleagues and knowing when to seek input or support.
Training and support will be provided across all of Beacon’s platforms and software, making this an excellent opportunity for someone seeking a junior or early-stage role in digital content in the charity sector.
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MAIN DUTIES AND RESPONSIBILITIES
- Gather information, insights, and key messages from colleagues across the organisation to guide content priorities for communications.
- Draft and schedule social media posts across Beacon’s channels (Instagram, LinkedIn, Facebook) using Hootsuite, ensuring a consistent flow of content.
- Engage with the rare disease community on social media, responding to comments, shares, and messages in Beacon’s voice, and actively interacting with posts from patient groups, partners, and other relevant organisations.
- Facilitate the bi-weekly newsletters on Mailchimp and LinkedIn, including drafting copy, formatting content, and scheduling.
- Liaise with colleagues across the organisation and, where necessary, coordinate input from team members to ensure communications tasks are delivered effectively.
- Support website updates in WordPress and Divi, including uploading news posts, blogs, homepage banners, and other routine page updates, as well as drafting copy as needed.
- Assist with maintaining The Resources Hub by uploading, formatting, publishing, and updating content.
- Create graphics and simple videos using Photoshop/Premier Elements and Canva, using templates initially and gradually developing skills to produce original content, ensuring all visual material aligns with Beacon’s branding guidelines.
- Support promotional and outreach activities, connecting with patient groups, partners, and wider networks to amplify Beacon’s work.
- Monitor the impact of communications on engagement with Beacon’s activities.
- Capture content and provide live updates at key events, including social posts, photos, testimonials, and short videos to engage the community in real time.
- Assist with the preparation of materials in the lead-up to major events and support on-the-day event delivery alongside other team members.
- Provide ad hoc support to projects as required, in line with capacity.
- Attend and represent Beacon at external events.
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PERSON SPECIFICATION
This is a junior or early-stage role in digital content and communications, offering the opportunity to gain hands-on experience across multiple channels in a small, supportive team. We’re looking for someone enthusiastic, proactive, and eager to develop their skills whilst making a real difference at Beacon.
Essential
- Strong written communication skills, with an excellent understanding of the English language, and a keen eye for clear, engaging copy.
- Highly organised, with the ability to manage multiple priorities, timelines, and deadlines.
- Proactive and self-motivated, with the initiative to keep work moving and see tasks through to completion.
- Eager and enthusiastic to learn new software, systems, and digital tools, and willing to develop skills in innovative digital content creation.
- Strong attention to detail and pride in producing high-quality work, with a focus on accuracy, consistency, and fine design elements.
- Adaptable, with the ability to stay focused, resourceful, and effective in a dynamic environment.
- Proficient in internal communication, able to work collaboratively with colleagues and peers.
- Ability to reflect on work, identify opportunities for improvement and enhance processes and outcomes.
- Positive attitude and commitment to contributing to a small team environment where every individual makes a real difference.
- Collaborative and open, engaging in constructive feedback to drive personal and team development.
- A commitment to Beacon’s mission and desire to represent the charity with professionalism and integrity.
Desirable
- Experience in digital content creation (copywriting, graphics, or video production) through work, volunteering, or student societies.
- Experience posting or engaging on social media or drafting written content for different audiences.
- Familiarity with charity or not-for-profit environments.
- An understanding of rare diseases, medical science, health charities, or small-organisation dynamics.
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FLEXIBLE WORKING
We offer flexible working practices to support a healthy balance between personal and professional life, including hybrid working and flexible hours. Our hybrid working policy requires staff to be office-based for at least 50% of their working time.
Given the high level of cross-team collaboration involved in the Digital Content and Communications Officer role, regular in-person working is particularly important. Following an initial in-person onboarding period, our preference is for this role to be based in the office for at least three days per week on average, to support effective communication and smooth day-to-day working.
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SEE OUR JOB DESCRIPTION FOR A FULL OVERVIEW AND FURTHER INFORMATION ON OUR BENEFITS
Registered Charity
6 - 10
Beacon for rare diseases: ensuring that no one faces their rare journey alone
The client requests no contact from agencies or media sales.
Thank you!
Director of Fundraising
Salary: £70,000 to £75,000 per annum
Location: Hybrid – London EC1Y/Home
Join MQ and help transform mental health research.
At MQ, we champion and fund world-class research to transform the lives of everyone affected by a mental health condition. We strive to create a world where mental illness is better understood, diagnosed, treated and, hopefully someday, prevented. We believe research is the first step towards making that a reality.
We connect scientists with supporters, people with lived experience of mental health illnesses, policymakers, and practitioners, so together we can strive to understand mental health, improve treatments and prevent mental illnesses.
Supported by our world-class Science Council, MQ funds research globally and works in partnership with leading organisations in the field including Wellcome Trust, the Mental Health Mission, DATAMIND, University of Oxford, Glasgow University and Kings College. In the US, we work through our sister charity the MQ Foundation.
What you'll be doing:
The Director of Fundraising is a senior, strategic leadership role responsible for driving significant and sustainable growth in income for MQ, with a target of achieving £10 million annual turnover over the next five years.
As a member of the Executive Leadership Team, the postholder will set and deliver an ambitious, data-led fundraising strategy across philanthropy, trusts and foundations, partnerships and other income streams. They will personally steward high-value relationships while building a high-performing, commercially minded fundraising function capable of supporting MQ’s long-term mission.
Key Responsibilities:
Fundraising Strategy & Income Growth
- Develop and deliver MQ’s overall fundraising and income generation strategy, aligned to organisational priorities
- Set clear income targets and KPIs across all fundraising streams
- Personally lead and secure six- and seven-figure gifts, grants and contracts
- Build and maintain strong, long-term relationships with major donors, funders and partners
- Ensure excellent stewardship, reporting and donor experience across all income streams
Pipeline, Performance & Data Oversight
- Provide strategic oversight of the fundraising pipeline, ensuring a healthy balance of prospecting, cultivation, solicitation and stewardship
- Use data, insight and CRM reporting to track performance, forecast income and manage risk
- Identify income concentration risks and develop mitigation strategies
- Drive continuous improvement in fundraising processes, systems and ways of working
Financial Management & Reporting
- Own the Fundraising budget, including income forecasting, expenditure control and cost-of-fundraising oversight
- Work closely with the Finance team to ensure accurate income phasing, reporting and financial planning
- Produce regular reports for the CEO, Executive Team and Board on income performance, pipeline health and risks
- Ensure all funding is managed in line with grant conditions, donor expectations and regulatory requirements
Leadership & Team Development
- Provide strategic leadership and line management to the team
- Build, develop and retain a high-performing, motivated fundraising team
- Foster a collaborative, ambitious and accountable fundraising culture
- Support succession planning and talent development within the Fundraising function
External Profile, Partnerships & Thought Leadership
- Represent MQ at high-level events, conferences and networking opportunities
- Strengthen MQ’s profile with funders, corporates, policymakers and partners
- Work closely with the Board and Science Council to maximise fundraising and partnership opportunities
- Undertake speaking engagements where appropriate to generate visibility & awareness
Executive Leadership & Governance
- Act as a key member of the Executive Leadership Team, contributing to organisational strategy and decision-making
- Support the CEO with Board engagement, particularly around fundraising strategy and performance
- Ensure fundraising activity complies with all relevant legislation, regulation and best practice
- Uphold MQ’s values, reputation and commitment to ethical fundraising
Person Specification:
We'd love to hear from you, if you have:
- Significant senior leadership experience in fundraising or income generation, ideally within the charity, research or mission-driven sector
- Proven track record of delivering substantial income growth and securing high-value gifts
- Experience leading and developing high-performing fundraising teams
- Strong commercial acumen, including budgeting, forecasting and performance management
- Demonstrable experience of managing complex stakeholder relationships
- Strategic, analytical and data-driven approach to decision-making
- Excellent communication and influencing skills, including at Board and senior stakeholder level
- Strong understanding of the UK research funding or philanthropic landscape
- Clear alignment with MQ’s mission and values
The following is highly desirable
- Knowledge of mental health research and lived-experience-led approaches
- Experience of US philanthropy or international fundraising
- Experience working with Boards, trustees or scientific advisory groups
- Familiarity with modern CRM systems and fundraising analytics
Why Join MQ?
We offer a great working experience within a friendly team. Hybrid working (in the London office Mondays and Tuesdays, with the remaining days from home). We are located near Barbican Tube.
Plus, we offer lots of generous benefits and training opportunities.
We're a Sunday Times Top Company to work for.
Benefits
- Flexible working: As a mental health charity, staff wellbeing is of paramount importance. We operate a core hours policy (10-4) to encourage flexible working and staff are mainly home based with the requirement to come into the office two days per week. A standard full-time working week is 35 hours, plus an hour for lunch breaks.
- Holidays: Annual holiday entitlement of 31 days (inc. office closure between Xmas and New Year) plus bank holidays.
- Wellbeing Allowance: MQ provides an allowance of up to £1200 per annum for each employee to spend on activities that increase their wellbeing. This is paid through payroll and is taxable.
- Virtual GP & Other wellbeing services - Get quick GP appointments and support with cancer and caring responsibilities through our Zurich benefits scheme.
- Cycle to work scheme: An interest-free loan is available to enable employees to purchase a bike and accessories, repaid via equal deductions from the employee’s salary over 12 months.
- Employee Assistance Programme: All employees and their families have access to a 24-hour confidential advice and support line.
- Counselling: Employees have access to a number of free face-to-face sessions, via the EAP scheme.
- Pension: MQ makes contributions of 5% and employees make contributions of 3%.
- Life Assurance - Up to 4 x your salary in the event of death in service.
- Season Ticket Loan: An interest free season ticket loan is available, repaid via equal deductions from the employee’s salary over 12 months.
- Personal Development: We value employee development and review individual training needs through our performance management system. HR also runs internal management development sessions for all staff.
We look forward to hearing from you.
Closing date: 22nd February 2026
Please note, we typically start interviewing within two weeks of the job advert going live. We reserve the right to close the job before the deadline based on the volume of applications, so we encourage you to apply as soon as possible.
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
We believe in equality and inclusion and we welcome job applications from everyone, provided you meet the criteria for the job.
Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self-declaration and undertake a DBS check.
No agencies please.
Thank you!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
THE VACANCY
Location: London – Hybrid (3 days p/w in office)
Contract: Permanent, Full-Time
Director of People & Culture
Are you an accomplished HR leader with extensive international experience? The ITF is looking for a Director of People & Culture to head the department from our London headquarters, overseeing people operations and strategic workforce planning across 12 regional offices globally.
About the Role
As Director of People & Culture, you will lead the full breadth of the People & Culture portfolio, including workforce planning, global employee relations and compliance, payroll, pensions, benefits, recruitment, learning and development, policy development, and diversity, equity & inclusion.
You will set the strategic direction for the P&C team, oversee governance and compliance and financial planning across multiple jurisdictions, and partner closely with the Senior Leadership Team to ensure the department supports organisational goals.
This role requires a balance of strategic insight, operational oversight, and the ability to lead effectively in a complex, unionised, international environment. You will also act as a trusted adviser on employment law, organisational change, and policy development across our global offices.
Key responsibilities include:
Global Workforce Planning:
Lead workforce modelling, resourcing strategies, and financial planning for all established roles, ensuring accurate reporting and alignment with organisational priorities.
HR Operations & Compliance:
Oversee payroll, pensions, benefits, and employee-related financial processes. Ensure compliance with employment legislation across the UK and all regional hubs, maintaining robust HR governance and data integrity.
Employee Relations:
Provide senior oversight on complex global employee relations issues, including disciplinary, grievance, and conflict resolution matters. Liaise with unions, staff committees, and external legal advisers.
Policy Leadership:
Lead policy development in line with evolving legislation and organisational needs, ensuring a strong focus on equity, diversity, and inclusion. Support negotiations with union representatives.
Recruitment & Talent:
Develop global recruitment strategy, champion inclusive and equitable hiring practices, and support managers in delivering high-quality onboarding and talent development.
Change Management:
Lead on organisational change initiatives, including restructures and major transformation projects.
Culture, DEI & Learning:
Champion a diverse and inclusive culture, oversee the learning and development strategy, and ensure an effective performance and development review cycle.
Leadership of the P&C Team:
Provide strategic direction, coaching, and leadership to the P&C team, fostering collaboration, professional growth, and high-quality service delivery.
About You
You’re an accomplished HR leader with a strong record of delivering impactful people strategies in complex, international environments. You combine deep technical knowledge with the strategic capability to influence, shape, and lead across a global organisation.
To be successful in this role, you will have:
Senior HR leadership experience:
A strong track record in leading P&C functions and delivering strategic HR initiatives internationally.
Expert knowledge of employment legislation:
In-depth understanding of UK employment law and the legal frameworks of ITF’s regional hubs, with the ability to anticipate future legislative changes.
Strong employee relations and policy expertise:
Experience supporting unionised environments and developing policies that advance fairness, compliance, and inclusion.
Financial and strategic planning capability:
Experience in workforce costings, HR financial planning, and compensation and benefits strategy on a global scale.
Change leadership skills:
Proven ability to lead organisational change and support leaders and teams through transformation.
Exceptional communication and interpersonal skills:
Ability to engage confidently with stakeholders at all levels and act with discretion, professionalism, and integrity.
Professional qualifications:
Degree-level education and CIPD Level 7 (or equivalent experience); chartered status desirable.
Why Join Us?
This is an exciting opportunity to lead a global People & Culture function within a values-driven international organisation. You will shape our people strategy, strengthen our culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
ur culture, and ensure we continue to be a supportive, inclusive, and high-performing workplace for staff around the world.
Non Charity Employer
101 - 500
Every day transport workers keep the world moving – connecting millions of people across our cities and countries
The client requests no contact from agencies or media sales.
Thank you!
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
At the heart of Starlight’s fundraising and marketing strategy is a focus on building lasting, meaningful and relevant relationships with our supporters. We are committed to demonstrating the importance and value of every contribution and ensuring that every interaction with Starlight is positive, personal and professional.
The Supporter Care Administrator plays an important role in supporting the delivery of excellent supporter care across all areas of fundraising and marketing. This role is ideal for someone who enjoys working with people, is highly organised with excellent attention to detail, and wants to develop their experience within fundraising and the charity sector.
You’ll enjoy communicating with supporters, taking time to understand their needs and helping them feel valued and appreciated. You’ll also take pride in supporting Starlight’s reputation for warm, responsive and efficient supporter care, while following clear processes to ensure donations and supporter data are handled accurately and securely.
Working closely with the Supporter Care Coordinator you will gain hands-on experience of supporter care, income processing and general fundraising administration, across a range of fundraising activities, including individual giving, community and challenge events, corporate partnerships, legacies and in-memory giving, and trusts and foundations.
Please apply for this role via Charity Jobs with your CV accompanied by a supporting statement which demonstrates how your experience matches the person specification and highlights your most relevant, recent experience for this role. In your application, we’d love to hear about what inspires you about Starlight’s purpose, beliefs and values with a statement that is very personal to you and gives us an insight into who you are, and how you would contribute to Starlight’s success with your experience, expertise and approach.
This role is due to close on Thursday 12th February at 9am. We are actively recruiting for this post on a rolling basis.
The client requests no contact from agencies or media sales.
Thank you!
Money & Me Navigator
Salary: £27,596.00 per annum, pro rata
Contract: 12-month contract
Hours: 1 x Part Time (17.5 hours per week - Ability to adapt to changing work schedules, including working later or adjusting days when necessary is desirable).
Location: Based at Mind in Salford, The Angel Centre, Salford
In this role as a Money & Me Navigator, you will proactively identify people with mental health issues whose lives are being impacted due to financial concerns, at places like GP surgeries and community-based organisations.
Money & Me Navigators are well positioned to support those who are less likely to come forward for support or reluctant to access mental health care due to stigma or discrimination.
You will provide one to one and/or group support, using trauma informed approaches, to empower people with mental health issues whose lives are being impacted due to financial concerns. By doing this, you will support people to become more resilient and better able to deal with problems they may have in the future.
Actively seek out potential referrals and promote the service within primary care settings and the community. You will build relationships with other agencies that support people with financial concerns, for example welfare rights services, housing organisations, faith-based organisations.
In this role you will also support our Welfare Rights & Debt Advice Team with administration and support the clients to access higher levels of advice including completion of forms.
About Money and Me
We know that poor mental health can make earning and managing money harder, and that worrying about money can make our mental health worse.
Money & Me aims to equip people with the understanding, self-compassion and practical tools to navigate and get around those barriers to financial wellbeing. Co-designed by people who have lived experience of money and mental health problems, alongside mental health and financial professionals, we work with individuals and in group settings.
Money & Me is a psychoeducation course that supports people experiencing mental health problems to improve their financial wellbeing. Over 8 sessions, people work with a trained mental health navigator to explore their relationship with money, set personal goals, and build a toolkit of practical strategies they can use to manage their money and mental health.
Key Responsibilities:
- Manage a caseload of clients, providing goal-oriented support for up to 8 weeks.
- Facilitate group sessions for individuals with mental health and financial struggles.
- Promote the service within primary care and community settings, building relationships with agencies like welfare rights and housing organisations.
- Support clients to access higher levels of advice and complete relevant forms.
- Conduct risk assessments and ensure client safety.
- Record case notes accurately and use data to evaluate service effectiveness.
- Collaborate with partner agencies (mental health services, etc.) to ensure client support.
- Represent the service at meetings and network with other professionals.
- Provide administrative support to the Welfare Rights & Debt Advice Team.
What we’re looking for:
- Passion for supporting individuals with mental health and financial challenges.
- Strong communication and relationship-building skills.
- Ability to work independently and as part of a team.
- Commitment to Mind in Salford’s values and policies.
Join us and make a real difference in the lives of those facing financial hardship and mental health issues.
Closing Date and time for applications: Friday 13th February 2026, 5pm
Interview dates: Friday 20th February 2026
Interested?
If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
Mind in Salford is an equal opportunity employer. We welcome and encourage applications from individuals of all backgrounds, including those with disabilities and those from marginalized and underrepresented groups.
No agencies please.
