Insight jobs

Community Rail Development Officer

At Oxfordshire Community Rail Partnership (OxCRP), we're looking for a friendly and dynamic Community Rail Development Officer to join our team. This vital role will focus on empowering Oxfordshire communities through our travel confidence programs, connecting people with rail and sustainable travel whilst improving access to opportunities across the region.

This role offers an exciting opportunity to join a growing organisation and help empower better connectivity and travel confidence, with the scope to develop the role using your own insight and input.

Position: Community Rail Development Officer

Location: Outreach across Oxfordshire, with some office and home-based working. Our office is in Gloucester

Hours: Part-time (25 hours/week, 0.67 FTE)

Salary: £24,450 - £28,750 per annum, pro rata

Contract: Fixed Term Contract July 25 – July 26

Closing Date: 9am on Monday the 26th May

Interview Dates: 28th / 29th May

Intended Start Date: 1st July 2025

The Role

This role offers an exciting opportunity to join our team at Oxfordshire Community Rail Partnership (OxCRP) and make a meaningful difference to communities across Oxfordshire. You'll deliver our travel confidence programs, connecting people with rail and sustainable travel whilst improving access to opportunities across the region.

Key responsibilities include:

· Delivering supported rail trips for diverse community groups, focusing on those facing barriers to public transport

· Strengthening our relationships with station adoption groups and community organisations across Oxfordshire

· Working with young people and diverse communities to understand their transport needs and barriers

· Implementing outreach activities that build travel confidence among underrepresented groups

· Organising and facilitating engaging community events that promote sustainable travel

· Delivering initiatives that connect rail with active travel opportunities

· Representing OxCRP at community events and stakeholder meetings

About You

This role is ideal for a self-starter who's people-focused, enthusiastic about public transport, and passionate about building inclusive, grass-roots initiatives that promote equity, community wellbeing, and environmental sustainability.

We're looking for someone who is:

· Passionate about sustainable transport and community engagement

· Experienced in working with diverse communities

· A confident user and advocate of public transport

· A creative self-starter who thrives in a dynamic environment

· Committed to making transport more accessible and inclusive for all

Join us in making a real difference throughtravel confidence. If you're passionate about accessibility, community engagement, and sustainable transport then apply today!

To apply, please submit your CV and a cover letter explaining how your skills match the criteria and why you're interested in this role.

To ensure our application process is accessible to all, we accept supporting statements in written format, short film format, or voice recordings. All applications will be considered equally. Whatever your method, please ensure that you demonstrate your skills, experience, and suitability – and why you want the job.

About the organisation

This Community Interest Company is part of the growing grassroots Community Rail movement across Britain, dedicated to improving access to sustainable travel, with a particular focus on engaging underrepresented groups. With a holistic approach that extends beyond railways and stations that emphasises health, wellbeing, and community connectivity through rail.

Benefits include:

· Flexible working

· Hybrid working

· Pension scheme

· Employee rewards

· Employee assistance programme

· Career opportunities

· Programme based travel expenses covered

· A warm and friendly team environment

Equal Opportunities

The organisation is committed to creating a diverse and fair workplace. No formal qualification is necessary if you can demonstrate relevant skills, experience, and drive. We welcome applications from people of all backgrounds, identities, and abilities.

You may also have experience in areas such as Community, Community Outreach, Community Travel, Community Rail, Inclusion, Inclusion Community, Community Officer, Community Outreach Officer, Community Travel Officer, Community Rail Officer, Inclusion Officer, Inclusion Community Officer, Community Development and Outreach, Community Development Travel, Community Rai Development, Inclusion Development, Inclusion Community Development.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organisation.

Join our Content team! 

We’re looking for a Junior Content Editor to write, edit and proof content for a range of communications projects.

You'll use the Parkinson's UK brand personality and tone of voice to deliver engaging content for different audiences and channels, both online and offline.

This opportunity is offered on a 12 month, fixed term contract.

What you’ll do

• Write, edit and proof content for a range of communications projects briefed into our in-house Studio and the website. 
• Champion our brand and tone of voice, using our guidelines to create and edit content and explain changes to stakeholders.
• Build strong relationships with teams across the organisation and collaborate with them as a content expert.
• Use feedback and insight to shape written content for a wide range of audiences and channels.

What you’ll bring

• Excellent writing and proofreading skills, with an ability to adapt tone of voice for different audiences.
• Ability to work to and champion brand guidelines and house style.
• Strong collaboration skills with confidence working with colleagues across the charity.
• Ability to manage a busy workload with competing priorities.
• Experience editing online content, with knowledge of accessibility requirements and SEO techniques desirable.

Sound like you? We would love to hear from you!

Please apply by sending us your anonymised CV, together with a detailed supporting statement which will fully demonstrate how you meet all the criteria of the role, as stated in the ‘’What you’ll bring’’ section of the job description.

Interviews are expected to take place from the 20th May 2025. First interviews will be held online, with a second round of interviews being held in person at our London Office.

We are committed to working with the principles of fairness and equality. All of our applications are anonymous until the interview stage, and we welcome applications from people from all sections of the community, irrespective of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation. We actively encourage people with Parkinson's to apply.

Anyone can get Parkinson’s. It’s vital that the people who work for Parkinson’s UK are representative of our diverse community. We actively encourage people from all sections of the community to apply, regardless of race, ethnicity, gender identity, age, disability, sexual orientation, or religion.

Legacy and In Memory Manager

Do you want to be part of a passionate team and help support a lifesaving cause? If so then read on for more details as to how you can work for our Charity!

The Legacy and In Memory Manager is responsible for developing and delivering plans to maximise gifts in wills and in memory giving, ensuring a sustainable income stream for the charity whilst providing exceptional levels of supporter care.

This role will oversee the administration of legacies, drive the growth of the charity’s Free Wills programme, steward legacy pledgers, and expand in memory fundraising. The Legacy and In Memory Manager will also ensure supporter journeys, audience insight and effective targeting are at the heart of the charity’s programme, working with the Individual Giving and Development Lead to create impactful marketing campaigns across a variety of channels.

The post holder will raise awareness of the importance and impact of gifts in wills and in memory giving to a wider audience, both internally and externally, ensuring these vital income streams are embraced at all levels of the organisation.

#Legacy_and_In_Memory_Manager #Legacy #Supporter_Journey #Gifts_and_wills #In_Memory #Legacy

We aim to make Cornwall Wildlife Trust a household name and the charity of choice for those who love Cornwall. The Brand and Communications Manager will lead the team that delivers this work — driving engagement through impactful storytelling, bold brand positioning, data-led insight and dynamic marketing campaigns.

We can’t turn the tide on nature’s decline alone. We need collective action from people from all spheres to create the change wildlife desperately needs. We’re currently recruiting a Brand and Communications Manager, who will play a pivotal role in enabling this action, developing strategy and managing a team to increase our profile, engage people with nature’s recovery and inspire support.

If you’re passionate about nature, a compelling communicator and have experience of brand and communications, we’d love to hear from you. 

Are you passionate about learning and development? Do you have the skills and experience to deliver training to our colleagues? Do you want to work for the world’s leading charity for heart and circulatory diseases? If the answers are ‘yes’, we have an exciting opportunity for you. 

We are looking for a Learning & Development (L&D) Specialist to join our People and Organisational Development team. Your role will involve delivering a variety of learning interventions, taking ownership of projects from scoping to evaluation, and ensuring that all training interventions align with the BHF priorities and yield measurable return on investment. This is a key role in leading and embedding coaching and mentoring in the BHF to grow our coaching culture.

As part of our L&D team, you will champion learning and help promote and embed a culture of learning and growth across all areas within the British Heart Foundation (BHF). Working with the L&D Team you will work on identifying training needs that enable our colleagues to deliver to the best of their ability.

The role will facilitate engaging and memorable behaviour-led and process training interventions that enhance organisational performance and align to the BHF strategic vision. 

About you

You’ll have a strong knowledge of scoping, designing, and delivering training (and support resources) for both face-to-face and online sessions, ensuring that the learning experience is engaging and memorable. 

With excellent communication and influencing skills, you’ll have the ability to build strong interpersonal relationships with a wide range of stakeholders and will be confident presenting to audiences of all levels. 

You will be self-motivated with good project management and organisational skills. You'll demonstrate a learner-led mindset and be able to adapt your style and approach to deliver effective learning of a wide variety of learners. 

To be successful in this role, you'll have:

• • Experience in delivering effective and inclusive management development programmes
  • An understanding of creating accessible content driven by application of adult learning theories.
  • Excellent knowledge of MS PowerPoint & MS Teams
  • Training or coaching qualification or equivalent relevant experience
  • Psychometrics experience or understanding e.g. DISC/Myers Briggs/Insights (desirable, not essential)

Working arrangements

This is a blended role, with travel to our London office at least twice weekly and some national travel required.

Please note, travel costs to the London office as part of your role are not reimbursed by BHF, travel to other sites as part of this role would be able to be claimed as expenses. 

At the BHF we believe in the power of being together. The use of our office spaces is driven in part by your role and the activities you need to do. This may vary from time to time, so you will need to work in a flexible way to unlock your best work for our cause.

About us

We research all heart and circulatory diseases and the things that cause them. Our research is the promise of future cures and treatments. 

We value and respect every individual’s unique contribution, celebrate diversity, and make inclusion part of what we do every day. 

Our Equality, Diversity and Inclusion (EDI) Strategy, Igniting Change, along with our internal EDI group, Kaleidoscope, and a growing number of employee network groups (our Affinity Groups), help us create an environment where all our colleagues and volunteers can succeed. 

Interview process

First stage interviews be a short telephone interview, successful candidates at that stage will be invited to a 2nd stage interview at our London office around the 22nd May. 

Please note that we are unlikely to be able to sponsor applicants for this role, as it does not meet the minimum salary criteria for sponsorship eligibility.

Ivy Rock Partners is delighted to be partnering with a dynamic, community-focused organisation to recruit a Finance Manager. This is an exciting opportunity for an experienced finance professional to lead and develop a high-performing finance team, ensuring strong financial management, compliance, and strategic decision-making.

About the Role

Reporting to the Head of Finance, the Finance Manager will be responsible for overseeing financial operations, managing a small team of 3, and driving continuous improvement across financial reporting, compliance, and commercial initiatives. This role plays a key part in shaping financial strategy and ensuring effective governance.

Key Responsibilities

• Lead and develop the finance team to ensure efficient service delivery across the organisation.
• Oversee month-end and year-end close processes, including reconciliations, journal postings, and variance analysis.
• Prepare timely and accurate financial reports for senior leadership, ensuring robust data to support decision-making.
• Ensure compliance with financial regulations and accounting standards, maintaining strong governance.
• Drive the budgeting and forecasting process, ensuring sound financial controls and resource allocation.
• Coordinate external audits and implement recommendations effectively. Manage cash flow and cost recovery processes to support business sustainability.
• Support system improvements, ensuring the organisation leverages technology for financial efficiency.
• Build strong relationships with internal and external stakeholders, communicating financial insights clearly.

About You

We are looking for a proactive and strategic finance leader with a strong background in financial management and team leadership.

Key attributes include:

• Qualified accountant (ACCA, CIMA, CIPFA, or equivalent).
• Proven experience managing financial operations in a complex organisation.
• Ability to translate financial data into meaningful insights for non-finance stakeholders.
• Strong knowledge of financial regulations, budgeting, and audit processes.
• Experience in housing, not-for-profit, or public sector finance is desirable but not essential
• . A proactive and problem-solving mindset, with a focus on continuous improvement.

Why Join?

This is a fantastic opportunity to be part of an organisation that makes a real difference to communities while offering a challenging and rewarding career path. You’ll be joining a supportive and collaborative environment where innovation is encouraged, and financial leadership plays a key role in driving success.

For more information, please contact Megan Hunter for a confidential conversation.

We are committed to improving diversity and inclusion across our organisation. Don’t meet every single requirement? Studies have shown that women and the Global Majority are less likely to apply for jobs unless they meet every single specification. If you’re excited about the role but your experience or qualifications don’t perfectly align, we encourage you to apply anyway. We particularly encourage applications from underrepresented groups such as the global majority, LGBTQA+, those with a disability and neurodiverse conditions.

The role:

This is a key role within the Executive Leadership team, with accountability for Finance, Procurement and IT at the Globe. You will work collaboratively with the CEO and Executive leadership team to drive strong business as usual delivery, and provide provide balanced insight to Executive Leadership Team and the Senior Leadership Group so that they can take responsibility for questioning routines and rituals, and for streamlining processes that improve efficiency.

The Finance Director is the lead on the Audit and Risk Committee (ARC) and is a key part of other relevant committees. You will also attend and report at Board meetings, developing strong working relationships with Board members, the Artistic Director, Executive Leadership members, members of the Senior Leadership Group (SLG), the Finance and Procurement team, the Globe’s IT contractor, and colleagues throughout the Globe.

The skills:

· Chartered Accountant.

· Extensive Director level business experience in a complex organisation.

· A strategic thinker with entrepreneurial instincts

· Demonstrable experience in managing contracts.

· Experience within the charities sector including understanding of the relevant accounting, taxation and other regulatory requirements this presents.

· Empathy with the work, aims and mission of the Globe including an appreciation of the balance between the charitable purpose and commercial imperatives.

· An effective and flexible leadership and management style with demonstrable ability to inspire, motivate, coach and develop a team.

· Credibility and authority to work effectively and liaise internally with senior staff and externally with Trustees and other stakeholders.

· An excellent negotiator and influencer with string emotional intelligence and good communication skills.

· Analytical problem-solving ability with the appetite and energy to evaluate, challenge and change the status quo.

· Experience in financial and risk compliance and governance issues.

· Accessible and inclusive report writing and presentation skills demonstrated as a part of Board level reporting.

· Positive, determined, pragmatic, and resilient – able to inspire confidence and respect.

· The ability to work flexibly in a creative, fast-moving environment and understand the importance of artistic risk taking and to respond positively to it.

· Experience in, or a personal interest in the arts, heritage/museum, or creative industries.

· Experience of managing IT contracts or IT staff.

The team:

The Finance Department provides timely and accurate financial information to key stakeholders while protecting Shakespeare’s Globe assets and ensures compliance with laws and regulations in relation to financial and taxation matters. Serving as a key partner on topics requiring economic, financial and value for money inputs and expertise, the Finance Department manages Accounting and Financial Reporting, Tax, Banking Relationships, Procurement, Financial Risk Management, Contracts, Management Reporting, and external audit partners

Shakespeare’s Globe:

We celebrate Shakespeare’s transformative impact on the world by conducting a radical theatrical experiment. Inspired and informed by the unique historic playing conditions of two beautiful iconic theatres, our diverse programme of work harnesses the power of performance, cultivates intellectual curiosity and excites learning to make Shakespeare accessible for all.

Are you a qualified accountant with proven experience of providing effective management to a high-performing team? Looking for an exciting and highly rewarding new opportunity?  If so, join Shelter as Financial Analysis Manager and you could soon be providing career-enhancing leadership to our Financial Analysis Team.

About the role

As our Financial Analysis Manager, you will take a coaching approach to the line management of our five-person team and ensure the team are engaged, motivated and effective, supported to drive their own development and delivers its outcomes.  You will also be expected to produce expert strategic financial analysis, insight and reporting and an excellent user experience for both wider colleagues at Shelter and external stakeholders and to assist the Head of Financial Planning & Analysis in the management of the budgeting and forecasting cycles.

We will also count on you to manage the Financial Analysis team’s work in the monthly reporting cycle and work closely with Financial Control and Operations management on the continual development and improvement of these processes.  Ensuring the Financial Analysis team is effective in reviewing bids for external funding, preparing timely and accurate reports on spending against restricted funds, and supporting budget holders around Shelter in financial management of restricted projects are also key elements of the role.

Role specifics

Influential, analytical and collaborative, you will be a qualified accountant with a proven record of leading a team, and you’re able to work effectively with stakeholders, both internally and externally. A natural communicator, both verbal and written, you will also have excellent time management and prioritisation skills, while a flexible, proactive and professional approach to your work is essential. Strong analytical skills along with impeccable attention to detail, and a high level of numeracy are a must-have for this role, as is experience of business partnering, or equivalent relationship development. You’ll have strong Excel skills and proficient in the main Microsoft Office Applications, including Outlook and work, and experience of using financial planning software is desirable.

Apply to be part of our team and be the change you want to see in society. 

Benefits 

We offer a wide range of benefits, including 30 days of annual leave, enhanced family friendly policies, pension and interest free travel loans. Our employees also have access to a tenancy deposit loan, payroll giving, cycle to work scheme and an employee assistance programme. 

Shelter helps millions of people every year struggling with bad housing or homelessness through our advice, support and legal services. And we campaign to make sure that, one day, no one will have to turn to us for help. We’re here so no one has to fight bad housing or homelessness on their own.

We are happy to talk about flexible working, personal growth, and to promote a workplace where you can be yourself and achieve success based only on your merit.

About the team 

Our Finance Department works as a team of experts to safeguard resources and support decision making across Shelter. We strive to ensure Shelter is financially sustainable in order to achieve our vision of a home for everyone. This role will manage the Financial Planning and Analysis team. We support the charity through financial reporting, analysis, and expert advice, and enable collaboration to support managers and leadership in making effective business decisions.

About Shelter

Home is a human right. It’s our foundation and where we thrive. Yet everyday millions of people are being devastated by the housing emergency.

We exist to defend the right to a safe home. Because home is everything.

We need ambitious, passionate people to join us. This is your chance to play a part in the fundamental change we are striving to achieve.

Our enemy is the social injustice at the core of the escalating housing emergency. To win this fight, we must be representative of the people we are here to help and those who support our movement. In all our people decisions, we take pride in being inclusive, equitable and transparent. We are committed to combating racism both within and outside Shelter. We welcome you on our journey to becoming truly anti-racist.

Safeguarding statement 

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies. 

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them. 

As Individual Giving and Appeals Manager, you’ll deliver integrated fundraising campaigns across direct mail, email, and digital channels — helping us grow our individual giving base and strengthen donor loyalty. 

Alongside driving individual and regular giving, you’ll help shape a new in-memory giving offer, build our legacy giving programme from the ground up, and grow our Named Funds programme.

Working closely with teams across the charity, you’ll design inspiring donor journeys and stewardship plans. You’ll also use data and insight to refine our approach and ensure every supporter feels truly valued. 

This is an exciting opportunity to be part of a small charity making a big impact – for a fundraiser who’s not only motivated by results, but by the chance to help change the story for children with cancer.

Who are we looking for?

We’re looking for a creative and strategic fundraiser who is passionate about delivering impactful campaigns and building meaningful supporter relationships. 

The ideal candidate will have: 

• Demonstrable experience in managing individual giving campaigns, legacy fundraising, and / or in-memory fundraising. 

• Proven experience developing compelling propositions that drive results and generate income/supporter acquisition.

• Strong planning and organisation skills, with the ability to handle multiple activities simultaneously. 

• Proven record of being results-driven and achieving agreed fundraising targets ad outcomes. 

• Excellent verbal and written communication as well as relationship-building skills with an ability to inspire and engage supporters.

See our Recruitment Pack for the full role description and specification and for more information about the charity.

Location: Home-based within England with regular travel to London and elsewhere in the UK as required 

Interviews: 19 May 2025 (London Office)

Safeguarding: As a safeguarding charity whose work and practice are underpinned by safeguarding principles to protect children and young people and enhance their welfare, we always work in accordance with legislation, statutory guidance, and best safeguarding practices. All our roles require a basic criminal record check.

Promoting equality and diversity: We actively encourage applications from those with lived experience of neuroblastoma and/or other childhood cancers. As an equal opportunity employer, we also welcome applications from all suitably qualified candidates, regardless of age, disability, gender, gender reassignment, marriage/civil partnership, pregnancy, maternity, race, religion or belief, sex, or sexual orientation

We’re looking for someone who wants to join our busy charity to make a real and lasting difference to people’s lives. With experience in bookkeeping and financial administration, you will love numbers (and spreadsheets), have great attention to detail and be an excellent communicator.  Working closely with the Director, you will be responsible for the administration of the Charity’s finances, including lots of different projects, accounts and a wide variety of transactions. You will lead on tasks including:

• Weekly - invoice processing, payments, petty cash, bank deposits and reconciliation etc
• Monthly - compiling monthly payroll, creating management accounts/financial reports, supporting Project Managers with financial analysis, and reporting to Director/Trustees
• Annual – preparing budgets, submitting financial returns, reporting at the Annual General Meeting, and working with the accountancy firm to complete the financial audit.
• Ad hoc –financial support for Farm Events, developing budgets and other enquiries.

As a member of the Farm’s Operational Management team, you will support the organisation with financial insights and guidance to help us develop the charity, remain sustainable and achieve our mission.

• Contract type: Permanent 
• Salary: Salary between £33,024 and £36,648 depending on experience.
• Hours of work: 28 hours per week (with some flexibility for the right candidate, but not less than 21 hours per week) largely undertaken between 9 - 5pm, Monday to Friday.
• Place of work: This role is based at St Werburghs City Farm in Bristol however hybrid working can be discussed following the induction period.
• Annual leave: 25 days holiday per year, plus public holidays, pro rata
• Probationary period: The appointment will be subject to a probationary period of 3 months.
• References: All appointments will be confirmed only upon receipt of satisfactory references. 

Purpose of the Job

Advice Quality and Operations Managers will make sure clients get accurate and appropriate advice and that advisers are supported and can develop their skills.

Maintain a consistent quality of advice and help for clients by providing support, guidance and feedback on a day-to-day basis and using those insights to drive advice service development.

This role is vital in fostering a culture of quality and excellence within the agency, ensuring that both staff and volunteers are well-equipped to deliver exceptional advice services to clients.

Job Description

Strategy and planning

• Work with the Head of Advice to develop and deliver an operational plan to support delivery of the strategic priorities, which is measured, monitored and reported up to the CEO and Board of Trustees.
• Co-ordinate activities, procedures and systems so as to promote the common policies and practices with the appropriate advice services.
• Ensure that the strategy is accessible to and understood by all staff and volunteers and they know the role they play in achieving our goals.

Risk management and compliance

• Regularly review the risks to which the charity is exposed to relating to Advice Services and provide assurance that systems or procedures are in effective operation to manage those risks.
• Ensure the use of systems in place to meet the requirements of all applicable regulatory bodies relating to the Advice Service Delivery.
• Working with the rest of the management team ensures that good data protection practices are embedded in our day-to-day operations.
• Assess requests made in relation to GDPR.

People management and development

• Support team members in continuous learning that will equip and develop people to deliver outstanding advice delivery. Responsibility for the delivery of the training and development plan for the Advice Services Department including, sourcing, delivering, evaluating and maintaining records.
• Supervise the work of paid staff and volunteers
• Maintain and develop standards of service delivery.
• Advise the Head of Advice on staffing and service-related issues.
• Plan and allocate work, monitor achievements of deadlines and key performance indicators and provide support as appropriate.
• Ensure that the service area and projects are adequately resourced.
• Ensure recruitment and selection of paid staff and volunteers as appropriate.
• Develop inclusive learning and development activities to meet quality standards and the organisation’s learning and development plan. Facilitate inclusive group and / or one-to-one learning and development activities. Organise internal and external learning and development activities to ensure the competence and continuing development of staff and volunteers.
• Contribute to the assessment of competence of staff and volunteers. Co-ordinate assessment activities and make final decisions on competence.
• Working with the rest of the leadership team ensures the organisation delivers a fair, inclusive, equitable and transparent employee and volunteer experience, taking account of our EDI aims and in line with employment law and the Equality Act 2010.
• Ensure Open and timely communication that provides information about the organisation and context for decisions that are made, helps to build trust and confidence and earn legitimacy. 
• Ensure the effective performance management and development of staff through regular supervision sessions, appraisals and learning and development.
• Ensure Training is delivered and records confirm all client facing paid staff and volunteers that may be involved in providing money and debt information and advice have completed an accredited training programme
• Direct reports: Dependent on advice area, between 5 to 11 Advisors per AQOM, plus volunteers.

Operational performance management

• Maintain, develop and monitor effective and relevant performance indicators and management processes, with particular emphasis on the application of customer insight data and feedback on complaints.
• In line with the Advice Quality Standard, work with the Head of Advice and the other Advice Quality and Operations Managers to ensure that staff and volunteers have adequate supervision and that advisers have access to support at all times when delivering advice to clients. 
• Ensuring quality - actively supporting the quality of advice by guiding the team to information sources, checking that all aspects of a client's situation have been considered, checking that follow up work is progressed, and that research and campaigns issues are identified.
• Monitor the quality of advice given to clients to ensure that standards meet Citizens Advice requirements. Completing Case Checking, QAA Audits and independent file reviews (IFR) to ensure quality assurance at a whole service level. Using the insights to further develop the services to clients and skills of advisers.
• Maintain and develop standards of service delivery. 
• Take part in internal consistency exercises at least quarterly.
• Providing support - actively supporting each team member to develop their skills and competences, by explaining, guiding, demonstrating, encouraging, suggesting, coaching, giving constructive feedback and challenging appropriately - adapting the level of support to individual competence and need, and taking account of the team as a whole.
• Manage the practicalities of the service: Including overseeing all practical issues relating to the service delivery, ensuring service delivery and adequate cover is in place, allocating the team to face-to-face work and other communication methods, checking waiting times and interview lengths, and if necessary, dealing with client or Citizens Advice emergencies.
• Provide technical support and act as consultant to the advisers.
• Monitoring of service delivery and advice service contracts performance to report against KPIs, with reference to outcomes for clients, identifying any issues and proposed actions. Reporting significant risks to the Head of Advice. Ensure that appropriate systems are developed and maintained for case recording, statistics, follow up work and quality control.
• Client Experience: Use our written process for dealing with complaints, ensuring that regulatory requirements are met (for debt and money advice complaints) to ensure Complaints are handled effectively and data is used to drive improvements where appropriate. 
• Ensuring that appropriate data protection procedures are in place and are followed by all workers.
• Lead on safeguarding and gender violence issues in accordance with policies.

Other duties and responsibilities

• Understanding and acceptance of the need to work occasional evenings and weekends, both on site and on-call, as required.

Stakeholder Engagement

• Collaborate with management and other departments to align quality standards with organisational goals.
• Engage with external partners and regulators to ensure compliance with industry standards and share best practices.

Reporting and Analysis

• Prepare and present reports on advice quality metrics to management and stakeholders.
• Utilise data to identify trends, risks, and opportunities for improvement.

Confidentiality and safeguarding

• Confidentiality is a core principle of Citizens Advice. Support the team with the application of the confidentiality policy.
• Implementing adult and child safeguarding policies and training staff and volunteers how to identify and deal with safeguarding concerns.
• Dealing with a conflict of interest and ensuring our service takes the right action to protect the client, our staff and volunteers and the service.

Research and Campaigns

• Ensure that staff and volunteers consistently and accurately generate Advice Issue Codes (AICs), evidence forms and profile data and participate in the Network Panel Surveys

Person Specification | What you need to do this job

Essential Criteria 

• Ability to lead and contribute to a team, including the ability to prioritise own work and the work of others, and take decisions in the day to day running of a busy service area.
• Ability to plan and manage projects.
• Commitment to continuing professional development.
• Experience of monitoring and maintaining service delivery against agreed targets.
• Ability to plan and prioritise own time and work and work of others in a pressured environment.
• Experience of analysing information to produce reports.
• Leadership and management ability within the context of understanding the needs of a voluntary sector organisation.
• Ability to communicate effectively in person, in writing and over the telephone with individuals and with a wide variety of organisations and audiences.
• Ability to meet Citizens Advice competence with a minimum of three years’ experience of involvement with advice giving.
• Ability to research, analyse and interpret complex information and to produce and present clear verbal and written reports. 

Desired Criteria

• Significant experience managing large advice and helpline services which includes supporting individuals within at least one of the areas of – (for example) welfare benefits, debt management, housing, or health and social care issues.
• Demonstrable experience of driving innovation and service improvement within an advisory/customer focused service.
• Experience of supporting change.
• Well-developed staff management and leadership skills, with strong experience of implementing robust performance management processes.
• Proven ability to communicate effectively verbally and in writing, including excellent IT skills.
• Proven ability to create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff are empowered and motivated to do their best.
• Experience in managing budgets.
• Ability to ensure best use of IT systems and packages in the provision of advice services and the ability to monitor and maintain casework systems and procedures.
• Ability to work with a variety of organisations and to earn and maintain the trust of those people with whom the Bureau deals.
• Ability to contribute to the team combined with willingness to learn and develop and have a positive attitude to change with an ability to plan ahead.
• Access to own transport and able to work at any service location in the Bureau’s area of operation as required.

Application Process:

To apply, please complete the application process on CharityJob. Please submit a concise supporting statement which includes examples and evidence of when you have demonstrated the attributes listed within the person specification. You will be expected to address each point separately and, in the order listed.

If you do not complete a full supporting statement in the requested format, your application may be rejected.

Addressing each point of the person specification

This is a key section of the application which allows you to provide evidence of your experience, knowledge, skills and abilities that are relevant to the role as described in the role profile.  Selection is based on an assessment of the evidence you provide against the requirements of the role as set out in the person specification.  It is important that you tailor your response to clearly demonstrate how you meet each requirement. No assumptions will be made about your achievements and abilities. 

Please provide one example for each requirement.  You should choose examples of past experience that clearly demonstrate what we are looking for, and be precise about what you did, how you did it and the outcome or result of your actions. Please try to limit your response to each criterion to a maximum of 200 words. 

A useful guide might be S.T.A.R:

• Specific – give a specific example
• Task – briefly describe the task/objective/problem
• Action – tell us what you did
• Results – describe what results were achieved

Please provide recent work examples wherever possible.  However, do remember that relevant examples from other aspects of your life, for example: voluntary or unpaid work, school or college work, family or home responsibilities, can also be given.

We are an equal opportunity employer. If you have any requirements (e.g. for attending an interview) please note these clearly on in your letter.

Interview Process:

The closing date is Friday 2nd May 2025, 6pm

Shortlisted candidates will be contacted by telephone, so please give a daytime telephone number or somewhere we can leave a message to arrange an interview.

Our selection process consists of three stages:

• Stage 1 – Telephone Interview:

            Initial interviews will take place via telephone on Thursday 15th May 2025.

• Stage 2 – Formal Interview (In-Person):

            Candidates who are successful at Stage 1 will be invited to our Stevenage office for a formal face-to-face interview                on Monday 19th May 2025.

• Stage 3 – Practical Activity & Final Q&A:

            Following the formal interview, candidates will complete a short activity and have the opportunity to ask any final                   questions.

Please note that Stages 2 and 3 will take place on the same day.

Are you ready to take on a key management role in a charity that’s making a real  difference? Southampton City Mission is offering an exciting opportunity for an  experienced and proactive Communications Manager to develop and implement its  communications strategy. This is a new role with the opportunity to shape how the charity  relates to partners, supporters and the general public.

You will be responsible for delivering a dynamic communications plan that increases  awareness and engages key audiences in the city, to strongly support SCM’s current  projects. In addition, introducing marketing and analytical tools to showcase the  organisation’s impact. We are looking for an individual who will drive forward change and  quickly engage with key stakeholders and churches in the city. Working alongside the  CEO, Head of Operations and Project Managers, playing a pivotal role in helping to shape  the charity’s communications strategy. We are offering the opportunity for flexible, hybrid  working.

If you’re a natural implementer and you’re passionate about working for a faith-based  charity that’s growing and evolving, this is the perfect role for you. Your input will help drive  change in both the charity and the city we serve! 

Apply now! An application pack, including full job description and person specification, can  be downloaded from our website. 

The closing date for applications is 16th June 2025

SCM is committed to keeping children and adults at risk safe and to equal opportunities. 

A DBS check will be required for this role and applicants must be able to demonstrate that  they have the right to work in the UK.

For further information regarding the work of SCM, please refer to our website

We are a small but mighty team, with huge ambitions to transform more lives of those who live with an intellectual disability, through the power of sport.  

If you are just looking for a job, then we are probably not for you. However, if you are an experienced Corporate Partnerships Manager with a track record of driving high-value, purpose-driven partnerships that create lasting impact and you are looking for a challenge, a chance to make a huge difference and you want to be part of a high performing team which gets things done, then we would like to hear from you. 

We continue to be focused on our vision to create an inclusive world for all, driven by the power of sport, through which people with intellectual disabilities live active, healthy and fulfilling lives. We are a small, but growing, team with huge ambitions, and applicants must be comfortable operating in an environment where working under your own initiative is expected and encouraged.

We are looking for people who are passionate about Special Olympics and are completely aligned with our values. We are authentic. We act with honesty, integrity and respect. We are creative and innovative. We love to embrace difference and doing things differently. We are brave, courageous, resilient and determined. We listen and are led by the voice of our athletes. We are always kind. We are Inclusion in Action.

We are continuing to build a high-performing team who care for each other and care about our cause. Our athletes are incredibly inspirational, courageous and insightful people, and they deserve a team who are equally committed and passionate about our mission. 

How to Apply  

To apply, please send a covering letter (maximum 2 pages) explaining why you wish to work for Special Olympics GB. It is important that all prospective employees understand our mission and are driven by our cause. Please be specific about how your skills and experience will help you undertake this role. Generic letters and agency approaches will not be considered. Please also include your CV.

For Job Role specifics please see the Job Description.

Closing date for applications is 11/05/25.

First stage interviews will be held w/c 19/05/25. 

Special Olympics GB is committed to equality and diversity and encourages all sections of the community, particularly those living with a disability, who meet the job requirements to apply. We are a Disability Confident Employer.

The job holder will need to provide evidence of their ability to live and work in the UK and will be required to undertake a DBS check.   

We will only contact those who have been selected for interview. 

We request no contact from agencies. 

Complex Case Worker

Location: London 

Salary: £26,250 - £34,650 per annum

The post holder will be part of the Insight Platform, Young people’s service and will work with young people who have alcohol related problems, mental health issues and complex needs including drugs, psychological issues, anti-social behaviour, self-harm, or any other co-existing needs. The post holder will improve access to treatment services in the area for this cohort and, will provide a range of interventions for service users in this group including 1 :1 support and group work. 

You will bring a creative driven approach to the role and a willingness to build and nurture a successful and dynamic team focussed on delivering excellence and a quality service to promote and enhance the performance and reputation of Waythrough. You will be able to work seamlessly within professional partnerships to deliver outstanding services. An engaging communicator, you will have worked in a similar or NHS setting managing a team working with clients with substance misuse issues and/or complex needs.

We are committed to fair chances for all and making sure everyone can access the help and support they need to realise their potential. By joining our teams of passionate individuals, you will be contributing to making this happen.  You can really make the difference by believing in our service users and their ability to make positive changes when they don’t always believe in themselves.

Ideally you will have:

• Experience handling complex cases in young people would be beneficial. 
• Knowledge of criminal justice sector 

Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.

‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’

Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.

Benefits

• Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
• Annual leave purchase scheme
• Enhanced occupational sick pay
• Enhanced employer contribution to your workplace pension
• Death in service benefit
• Free Will writing
• Eyecare vouchers
• Blue light card discount
• Fantastic learning and development opportunities, including free training courses
• Work-life balance- flexible working and family friendly policies
• Happy, Healthy You! – their wellbeing offers for their workforce
• Employee Assist Programme and company Support Networks

To Apply

If you feel you are a suitable candidate and would like to work for Waythrough, please click apply to be redirected to their website to complete your application.