We need a Programme Manager to manage our existing successful mental health volunteering and employment project Step Up, but also to help expand the programme to be able to support people with other support needs including physical disabilities and long term health conditions.
You would then be responsible for managing more than one project, each providing support to different groups of people, with different needs and conditions.
Step Up was launched by VCH in 2014 to provide personalised intensive support to people living in Hackney with mental health support needs, to help identify their personal goals, and source and secure a suitable volunteer placement that suits their skills, interests and experience. Many people lack the confidence to put themselves forward for volunteering roles, or do not appreciate what they have to offer, and need encouragement and coaching to move forward.
Since the programme launched, we have supported over 350 people to start volunteering, and 123 people with mental health support needs to find paid work. We partner with all the different mental health services in the borough, providing support to people with both severe and enduring mental health conditions as well as those described as mild to moderate. We work with a range of professionals including GPs, psychotherapists and psychologists, as well as local charities and community groups to ensure people are provided with the level of support they need to perform their role.
By providing different services – group and individual support, a place to socialise and share skills, buddies and mentors, mental health and employability workshops – people can move forward at their own pace, finding an activity and option that suits them. It builds resilience and confidence, reduces people’s isolation, and helps people to meet personal goals.
We need a Programme Manager, to manage the team, help ensure we meet our targets, engage with partners and stakeholders, and review and improve the service. However, this year, we would also like to expand the programme to other conditions, which would require research into existing services, and gaps in provision, and help with sourcing and applying for funding.
VCH is the lead organisation in Hackney, working to enable, promote and support volunteering across the borough. We provide a range of services... Read more
*This role covers Ealing, Harrow, Hounslow & Watford areas
*Applicants must have relevant experience, driving licence and own car
PURPOSE: To be responsible in conjunction with the Housing Operations manager in providing the day to day operations of our outstanding directly managed specialised supported housing services across the UK. To work and support Housing Staff in accordance with the Associations core values, and to stand in for any of the Housing Support Team or its respective managing agents when requested.
REPORTS TO: Specialised Supported Housing Manager
The purpose of this post:
To provide an excellent customer focused service for all Chrysalis tenants ensuring that care and support housing schemes and properties are well managed, and the environment is well maintained. Working proactively and closely with tenants and support agencies to address environmental, property and tenancy issues ensuring tenancies are sustained. To develop local knowledge of the communities and neighbourhoods in which our supported housing operates and establish partnerships to meet the needs of tenants and the community. To work closely with our support and care providers in our care and support housing schemes.
What is the focus:
· Effectively manage care and support housing schemes
· Work closely with a range of internal departments and external organisations to ensure tenants can maintain their tenancies
· Working closely with team colleagues to enable excellent customer service
ROLE SPECIFICATION.
Tenancy Services
1.Provide an effective and efficient intensive housing management service to specialised supported housing and submit weekly report on IHM activity.
2.Provide assistance, advice to tenants and taking appropriate action where required.
3. Through close and regular contact with tenants, identify and assist vulnerable tenants, referring them on to other relevant agencies and monitoring these services to enable the tenant to sustain their tenancy.
4. Manage the specialised supported housing management responsibilities of the void process.
5. Liaising with care provider staff and appointees/deputies with regards to new tenants’ viewings and sign them up for their new tenancies, ensuring they are familiar with the terms of the Tenancy Agreement and of the services provided by Chrysalis. Assist and support with claiming housing benefit.
6. Liaise with scheme staff over post void inspections to ensure properties are meeting high standards. Follow up on any work required to the void.
7. Respond promptly and sensitively to all reports of ASB, nuisance, harassment, domestic violence anti-social behaviour in line with Chrysalis procedures and current best practice.
8. Assist tenants in completing transfer applications. Writing transfer reports with a clear assessment of the circumstances and recommendation.
9. Contribute as necessary to annual reviews of estate services and service charges.
10. Investigate and respond to all complaints, expressions of dissatisfaction and informal comments about service delivery. Ensuring responses are completed within set timeframe.
11. Respond to emergency calls from tenants, care providers and Chrysalis staff and summon appropriate assistance as necessary.
12. Ensure that care provider staff maintain/monitor fire logbook and ensure that fire procedure is adhered to, and all reasonable precautions are taken to prevent the outbreak of accidental fire – report all issues with fire safety to housing manager or senior housing officer.
13. Report all accidents in accordance with agreed procedure.
Liaison and Tenant Involvement
14. Proactively work in partnership with the housing manager and senior housing officer, care providers, social workers and other agencies.
15. Attend joint professional’s meetings to discuss individual cases
16. Ensure tenants are effectively consulted over decisions that affect them.
17. Draw up effective liaison and partnership arrangements with other external agencies such as other housing benefit officers, the police, local authorities and voluntary agencies.
18. Arrange, attend and play a lead role (including Chairing if necessary) at tenant’s meetings.
19. To ensure excellent services are provided to Chrysalis tenants, through close liaison with all concerned parties.
20. Participate in weekly property inspections and submit Scheme Inspection Reports, highlighting any issues with tenants’ rooms and the property in general.
21. Take part in the opening of new or redeveloped schemes, and new tenants are signed up and moved in without delay.
Arrears Prevention
22. Provide an excellent customer focussed service for all Chrysalis tenants ensuring they are aware of their responsibility to pay their rent and service charges on time and regularly and advise on preventative action to be taken to stop them falling into arrears. Work with care providers to resolve rent arrears issues, including advising and assisting tenants to claim housing and welfare benefit entitlements.
23. Keep up to date on housing related benefits and advise tenants on these. Complete housing benefit claim forms on behalf of tenants and verify claims on behalf of the Local Authority.
24. Review monthly rent arrears and service charge statements and proactively work to resolve arrears issues. Report all follow up activity and resolutions for rent arrears.
Reports
22. Provide all daily, weekly and monthly reports to the Chrysalis management team.
General
23. Able to work independently and have excellent time management and communication skills. Good problem solving and people skills.
Generic
How will the post holder know if they are performing?
A number of performance targets will be planned and agreed each year with the housing manager, and these will be monitored at regular meetings. Regular feedback will be provided by the housing manager and opportunity provided to discuss any problems, personal and team matters and personal development issues.
Generic requirements
The post holder will be expected to comply with Chrysalis policies and procedures at all times. These include, but are not limited to equality and diversity, confidentiality, data protection and health and safety.
In order to do this job, the post holder will be trained and coached in Chrysalis procedures and policies. They will be expected to familiarise themselves with the procedures and policies and to seek advice and guidance from the housing manager if required.
The key tasks listed above are only an indication of the main tasks required to be performed. It is not an exhaustive list of duties and responsibilities and may be subject to amendment to take account of changing circumstances. Any changes will be discussed with the job holder. The post holder will remain co-operative and flexible in line with the needs of the post and Chrysalis.
This role provides regulated activities under the Disclosure and Barring Service (DBS). Therefore, post holders are required to undertake a regular
DBS check to ensure anyone who presents a known risk is prevented from working with vulnerable people.
This role is Full Time, based on 37.5 hours per week
The client requests no contact from agencies or media sales.
Support Officer- Mental Health
At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.
Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.
Join our Mental Health team as a Support Officer
We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.
We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
The role
We have a fantastic opportunity for a Support Officer to join us in our Camden based intensive supported housing service for individuals with Mental Health. This scheme works in partnership with the NHS, giving you a great opportunity to work closely with professionals such as Psychologist’s and Occupational Therapists, as well as the close-knit, friendly team of 4 Support Officers and 1 Specialist Support Officer.
• Location: Camden, Cliff Road
• Salary: £23,001 per annum
• Contract: Full time 11 month FTC with potential to become permanent
• Shifts: 37.5 hours per week varying from 08:00-16:00, 10:00-18:00 and 13:00-21:00. You will be required to work 3 out of 6 weekends and do roughly 5 sleep-in shifts each month (13:00-23:00 then 08:00-14:00 the next day).
Your responsibilities will include:
• Undertaking key work sessions, support planning, risk assessments and needs reviews.
• Creating an environment that promotes opportunities for our customers to develop, learn and enable skills towards independence
• Use SMART goal planning to provide needs led holistic support
• Support customers to develop the necessary skills to live independently, and to access training, education, and work.
What you will need to succeed
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:
• Experience of working with people that have a mental health diagnosis, either in a support capacity
• Knowledge of policies & procedures, including: Safeguarding, Health & Safety, Customer Care
• Must be able to commit to the early and late shifts, including 3 out of 6 weekends and roughly 5 sleep-in shifts each month
The offer
Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
• Salary: £23,001 per annum
• Your holidays are important to us. Take up to 28 days annual leave
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.
About us
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.
Specialist Support Officer
At One Housing, we don’t only believe that everyone deserves a safe, secure, affordable home. We also believe that everyone deserves to realise their full potential and lead a fulfilling life.
Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.
Join our Mental Health team as a Specialist Support Officer
We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.
We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.
We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.
We’re an organisation with strong values. We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve. These are what make us such a great team, working together as one to achieve our vision.
The role
We have a fantastic opportunity for a Specialist Support Officer to join us in our Camden based intensive supported housing service for individuals with long term complex Mental Health support needs. This scheme works in partnership with the NHS, giving you a great opportunity to work closely with professionals such as Psychologist’s and Occupational Therapists, as well as the close-knit, friendly team of 5 Support Officers.
- Location: Camden Tile House.
- Salary: £25,500 per annum.
- Working hours: 37.5 hours per week. Shift work from 8:00am – 16:00pm and 13:00pm – 21:00pm. Ongoing rolling rota – required to work every other weekend.
Your responsibilities will include:
- SMART goal planning to provide needs led holistic support.
- Carrying out assessments to identify and prioritise needs.
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
- Undertake group and 1-1 interventions with clients of a specialist nature.
- Provide support to customers through a key-worker system.
What you will need to succeed
We are looking for someone who believes in working together as part of a team, who shares our values and who is friendly, engaged and committed to achieving great outcomes for our customers. The successful candidate will have:
- A minimum qualification level of NVQ level 3 or equivalent in subjects such as therapeutic studies, psychology, counselling, CBT or dialectical behavioural therapy.
- A minimum of 1 years work experience in mental health.
- Knowledge and experience of using specialist assessment tools, methods and case formulation.
- Knowledge of evidence based specialist interventions.
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus.
- Knowledge about recovery model, peer support and coproduction procedures.
- Experience working in community settings therapeutically, including assessments, designing interventions and demonstrating outcomes.
- Experience running therapeutic groups.
- Must have hands on working experience of providing therapy lead services with a similar clientele.
The offer
Our [email protected] benefits offer you an array of perks designed with your wellbeing in mind.
• Salary: £25,500 per annum
• Your holidays are important to us. Take up to 28 days annual leave
• Lean travel. Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
• Get paid to do good. We offer you two days off on full pay each year to volunteer in our communities.
• Look after your loved ones. Our healthcare cash back plan allows you to claim back cash for you and your family’s healthcare.
• Well done! With our colleague recognition programme, you will know when you’ve done a #greatjob
• Learning never stops. One Academy, our innovative, in-house learning and development offering is designed to help you take your career to the next level.
• We’re here for you. Our employee assistance programme offers counselling and support for you and your family 24/7.
• Stay book-smart. Take up to five paid days off per year to study toward a relevant qualification.
• Experience new things. We offer you a career break after 3 years’ continuous service.
About us
As an organisation with a strong social purpose, One Housing works in some of the most diverse communities in the UK and their workforce reflects that. We understand the strength we gain from having and supporting our diverse teams. The different skills and experiences that our colleagues from different backgrounds bring to us allow us to make better decisions, consider different views and be an altogether more interesting and cohesive place to work.
We welcome applications from everyone.
Are you looking for a dynamic and rewarding role working for an organisation with the feminist agenda at the core of its ethos?
Do you believe in our values; to listen and support, to empower and respect, collaborate, innovate, and take accountability?
Then Advance could be the career choice for you!
We are looking for a Community Key Worker to join our Minerva WrapAround Team
Job Title: WrapAround Community Key Worker
Salary: £26,000 - £29,000 per annum depending on experience
Location: Based across our two women’s centres (West and North/East) with travel across allocated boroughs as required to provide targeted support to women.
Contract: Permanent (current funding for the project is until March 2022)
Hours: 35 hour per week
This post is open to female applicants only as being female is deemed to be a genuine occupational requirement under Schedule 9, Paragraph 1 of the Equality Act 2010.
Advance is committed to equality and diversity and strongly encourages applications from women with disabilities, from BME backgrounds and the LBT community, and with personal experience of the criminal justice system.
What we do:
Advance is an award-winning and innovative women-only organisation, established in 1998, providing emotional and practical support to women and girls who are survivors of domestic abuse and supporting women with short-term sentences to reduce offending. We believe in empowering women and girls to lead safe, non-violent, equal lives so that they can flourish and contribute to the community.
About the role:
Advance’s Minerva service works with women involved in the Criminal Justice System offering safe, targeted support and advocacy to women to help them address their complex needs in relation to the 9 pathways to offending, such as substance misuse and financial difficulties. Minerva aims are to reduce re-offending, encourage desistance amongst repeat offenders, divert women from Criminal Justice involvement as early as possible and reduce the number of custodial sentences imposed by Courts.
The Minerva WrapAround service is a 3-year programme launched in May 2018 to provide enhanced support to women and girls who have committed crime and are at risk of re-offending, with complex multiple needs. The service is designed to be a “whole system” response offering an enhanced service to women and girls who have been assessed as having complex needs and therefore require additional support in the form of additional key-work sessions, innovative interventions or diversionary and group-work sessions and access to a women-only Centre in their region.
What you will bring:
- Significant experience of front-line work with women experiencing issues related to offending, such as homelessness, substance misuse, domestic violence or mental health, ideally within a criminal justice setting
- An in-depth understanding of issues facing women offenders and those at risk of offending, both in and outside of the criminal justice system.
- Experience of crisis management in this key worker setting as well as experience of working in partnership with relevant statutory and voluntary groups and maintaining strong constructive working relationships.
- Experience of setting and maintaining professional boundaries with service users whilst delivering an excellent standard of service and being able to cope in stressful situations.
What we offer:
- 30 days holiday plus public holidays pro rata, and a day off for International Women’s Day
- Pension scheme
- Clinical supervision
- Access to our Employee Assistance Programme
- The opportunity to work in a flexible, supportive environment with a team of committed, inspiring women and we will support you as you to continue to build your skills and experience and grow your career
Please find the full job description and person specification attached
The closing date for this position is Friday 29th January
We will be assessing applications and scheduling interviews on a rolling basis and reserve the right to close the post earlier than advertised. We encourage applications at your earliest convenience.
To apply, please send your CV along with a supporting statement setting out how you meet the criteria for the role and indicating where you first saw this role advertised, your notice period and salary expectations.
Please note that any offer of employment will be made subject to references and confirmation of the right to work in the UK and satisfactory enhanced DBS check
Established in 1998, Advance is an award-winning innovative non-profit organisation supporting women and girls experiencing domestic abuse and ... Read more
The client requests no contact from agencies or media sales.