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Internal communication manager jobs in moseley, west midlands

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Birmingham Voluntary Service Council, West Midlands (On-site)
£31,405 per year
Posted 5 days ago
Closing in 2 days
Youth Futures Foundation, England (Hybrid)
£56,410 - £64,510 per year
We are looking for a dynamic and technically skilled Head of Evaluation.
Posted 1 week ago
JustMoney Movement, Remote
£36,771 per year, pro-rated to 0.4 FTE/ 14 hours a week = £14,708.
Posted 1 day ago Apply Now
Envision, Birmingham (On-site)
£22,916 - £26,583 per year (+£1,833 London Weighting) depending on experience
Posted 2 weeks ago
Closing in 4 days
Kinship, Remote
£50,000 per year, plus £3,406 London weighting if applicable (pro rata to part-time)
Kinship is looking for an experienced Marketing leader to develop and deliver our strategic marketing and engagement campaign
Posted 3 days ago
Vision of Adventure CIO, Remote
£37,000 Pro rata 0.3 role
Posted 1 week ago Apply Now
Sue Ryder, Remote
£38,000 - £41,000 per year
Posted 2 weeks ago
Page 5 of 8
Birmingham, West Midlands (On-site) 3.7 miles
£27,034 per year
Full-time
Permanent
Job description

Community Development Support Officer

Salary:£27034 per annum

Location:Birmingham, B7 5QT

Hours:Full Time, 37.5 hours per week (option for 30 hours per week)

Benefits:25 days holiday, pro-rata, 5.5% Employer Pension Contribution including Life Cover, Occupational Sick Pay Benefits & Enhanced Maternity, Adoption and Paternity Leave and Pay, plus more

Reporting to:Development and Projects Manager

FareShare Midlands is the region’s largest food redistribution charity, tackling inequality, transforming lives and ensuring no good food goes to waste. We rescue surplus food and redistribute it to 650 local charities and community organisations, feeding 60,000 people every week. We also invest in communities, providing education, training and volunteering opportunities, helping over 700 individuals to date to build a better future. Together, we’re fighting hunger, reducing food waste and creating opportunities across the Midlands. Learn more by going to our website.

The Role

Are you a people person with a passion for making a difference to people while saving food from going to waste? We’re looking for an excellent communicator with top class organisation skills and experience of delivering outstanding customer service to join our Community Development team. This role works closely with community groups and charities providing vital food support across the Midlands and will be an essential team member assisting with a wide-range of tasks to help retain, grow, and support our member-base. It involves planning workstreams, taking ownership of key tasks, and collaborating across the organisation raise awareness of our programmes and ensure onboarding new memberships and internal projects run smoothly.

The position is based in the West Midlands, requiring 2–3 days per week at the Birmingham office, with occasional visits to community projects.

  • Support and enable Community Development Officers and Community Development Manager to grow FSM membership, income and recognition across the Midlands through provision of direct support, knowledge and supporting resources and tools.
  • Undertake a wide range of team tasks to ensure retention, growth and support for our member-base, including dealing with membership enquiries, ensuring membership data is updated and current on relevant systems, undertake research tasks and member visits.
  • Plan workstreams and supporting tasks to raise awareness of our programmes and sustainability.
  • Onboard new members, ensuring member engagement, quality of service and retention
  • Support the team to effectively plan, deliver and implement projects, undertaking monitoring and performance reporting on the team’s work.
  • Collaborate and engage cross-functionally, both internally and externally in support of the team’s work.

Key duties and responsibilities:

  • Respond to membership enquiries promptly and professionally, promoting our services and ensuring high standards of customer care during onboarding.
  • Build and maintain excellent working relationships with local partners and members to understand their needs and deliver a fantastic service.
  • Keep member accounts updated on the CRM platform, ensuring data accuracy as well as maintaining other internal information systems and resources
  • Conduct proactive research to identify new opportunities for membership growth in underserved areas.
  • Support the planning and delivery of initiatives that empower charities to increase their capacity and ability for surplus food redistribution.
  • Coordinate and support Community Development projects, ensuring excellent communication with internal and external stakeholders, accurate record-keeping, database updates and timeline tracking.
  • Visit our Community Food Members where required to undertake compliance visits, ensuring our commitments in food safety standards are adhered to, build relationships and gather impact stories to support our communications and fundraising efforts.
  • Collaborate with internal teams, such as operations and finance, to provide seamless membership support.
  • Work alongside the communications and Marketing team to promote community development initiatives.
  • Gather impact data on development activity to support reporting requirements for Managers and Stakeholders.
  • Provide administrative support to retain, develop and grow Community Food Memberships for FareShare Midlands across the region.
  • Organise and participate in community engagement events to showcase FareShare Midlands’ work and attract new audiences.
  • Carry out any other duties as may be required to maintain service for FareShare Midlands.

Person Specification - Skills, Qualities & Experience

Essential Experience

  • 2 years plus experience of delivering excellent customer service.
  • Established (minimum 12 months) experience of developing information, data and administration systems, in support of customer service delivery
  • Excellent communication skills, with the confidence to engage diverse audiences.
  • Professionalism in handling challenging situations calmly and assertively.
  • Strong organisational skills, with a record of delivering quality results under tight deadlines.
  • Established numeracy skills with attention to detail to support report building.
  • The ability to work independently, taking initiative to manage workload effectively and achieve set objectives.
  • Collaborative mindset, working effectively across teams and with stakeholders, building strong working relationships internally and externally.
  • Evidenced research skills and experience in identifying new opportunities.
  • Competency in using Microsoft 365, CRM Platforms and tools like PowerBi.
  • Flexibility in working hours to support charity needs.
  • A commitment to FareShare Midlands core values as an organisation.

Desirable

  • Experience in a similar charity sector role.
  • Background in securing new business and income generation.
  • Level 2/3 Food Safety Certification (training provided if not held).
  • Familiarity with CRM software like Salesforce or Donorfy.

Values and behaviours 

  • A commitment to Equal Opportunities
  • An appreciation of FareShare Midlands’ mission and vision
  • Flexibility of approach and ability to work in a team
  • Proven ability to develop and maintain good working relations, with both internal and external audiences

How to Apply:

If you would like to apply for this role, please create a supporting statement to demonstrate your suitability and to explain your interest in both the job and FareShare Midlands. Please send your supporting statement with a copy of your CV.

We continue to strive to ensure that the profile of our staff and volunteers reflects the diverse communities we serve across the Midlands. As such we encourage and welcome applications from all our communities. We particularly welcome applications from people from ethnically diverse backgrounds as they are currently under-represented within FareShare Midlands. 

Closing Date: Thursday 5th June 2025

Posted by
Fareshare Midlands View profile Organisation type Registered Charity Company size 51 - 100

We redistribute good quality surplus food which would otherwise go to waste and also support people to find work through our employability programme.

Posted on: 22 May 2025
Closing date: 05 June 2025 at 23:30
Tags: Customer Service, CRM

The client requests no contact from agencies or media sales.