Internal communications manager jobs

Are you passionate about education and eager to make a difference? Join our dynamic and mission-led team as an Educational Programme Coordinator. You’ll play a vital role in delivering high-impact tuition programmes, helping students overcome barriers and reach their potential.

If you're an organised and empathetic communicator who thrives in a fast-paced environment, this role offers the perfect blend of responsibility, variety, and purpose.

What You'll Do:

• Set up and manage tuition programmes for schools and Local Authorities and charities.
• Match tutors to students based on individual needs, availability, and subject expertise.
• Act as the main point of contact for families, tutors, school/LA staff, and link workers throughout each programme.
• Review EHCPs, student profiles, and supporting documentation to understand individual learning needs and tailor support accordingly.
• Respond to new tuition referrals and gather the information needed to plan appropriate support.
• Deliver tutor induction sessions to support onboarding and prepare tutors for their roles.
• Complete Risk Assessments prior to the start of each tuition programme.
• Share lesson feedback, gather input from stakeholders, and monitor student progress.
• Report on the impact of tuition and flag any concerns or areas for improvement.
• Attend tutor interviews and liaise with the recruitment team to fill roles.
• Troubleshoot and resolve issues throughout the day to ensure smooth programme delivery.
• Attend regular stakeholder meetings and share updates on student progress.
• Refer any safeguarding concerns to the Designated Safeguarding Lead (DSL).

We’re looking for someone who:

• Communicates clearly, empathetically, and professionally with a wide range of stakeholders.
• Builds trust and maintains strong relationships through consistent, responsive, and thoughtful communication.
• Is highly organised, with excellent attention to detail and the ability to manage multiple programmes and priorities at once.
• Stays calm and adaptable in a fast-paced environment, responding to challenges with confidence and a problem-solving mindset.
• Takes initiative to resolve day-to-day issues and improve systems and processes where needed.
• Is proficient in Google Sheets, Docs, and Gmail, and comfortable learning new digital tools.
• Has a genuine interest in education and in supporting students with diverse and complex needs.
• Has experience providing administrative or operational support to a team, ideally within an educational or youth-focused setting.
• Can work from our office in Angel, London four days a week, with the option to work remotely one day per week.
• Shares our commitment to safeguarding and promoting the welfare of children and young people.

Bonus if you have:

• Experience working with children with SEND, SEMH, and EHCPs.
• Knowledge of the UK education system.
• A background in teaching or coordination.
• Experience using tracking systems or CRMs.

Benefits
What We Offer:

• A friendly, supportive team that values growth and collaboration.
• Comprehensive training and development opportunities.
• Generous benefits package, including:
  • 26 days of annual leave (plus Bank Holidays).
  • Private health insurance with dental, physiotherapy and mental health support.
  • Discounted gym memberships
  • Enhanced parent policies.
  • Regular team socials, events, and celebrations.
  • Workplace Pension
• Salary: £24,000 - £27,500

About Us:

At Tutors Green, we believe every student deserves access to high-quality education—regardless of their background or circumstances. For over ten years, we’ve worked closely with schools and Local Authorities to deliver personalised tuition programmes that help disadvantaged pupils build confidence, overcome barriers, and achieve their academic goals.

We currently partner with over 100 schools and multiple Local Authorities across the UK. Our tutors support students with a wide range of needs, including those with SEND, SEMH, and EHCPs, and our team is committed to providing compassionate, impactful support where it’s needed most.

It’s an exciting time to join Tutors Green.

Demand for our services has grown rapidly, our internal team has doubled in size, and we’re working with more students, schools, and charities than ever before. As we continue to scale nationally, we’re looking for dedicated individuals to help us deliver life-changing education to the young people who need it most.

An Enhanced DBS check is required for this role, in line with our Child Protection and Safeguarding procedures. If you do not currently hold one, we will process this for you as part of the pre-employment checks.
 

Applications close on Friday 8th August. 1st stage interviews start immediately. Final stage interviews start in the week beginning Monday 21st July in our offices in Angel. Apply early to avoid missing out.
 

As part of our recruitment process, online checks on public profiles may be conducted in line with data protection laws. We ensure all checks are fair, non-discriminatory, and free from bias based on protected characteristics. Applicants are encouraged to maintain professional online profiles.

By applying, you consent to Tutors Green storing your personal details in our secure, GDPR-compliant database. We respect your privacy and will use your information solely for recruitment purposes. 

About Us: 

The Infection Prevention Society (IPS) is a membership organisation dedicated to promoting and enhancing the science and practice of infection prevention and control (IPC) within all health and care settings. With a commitment to working collaboratively to prevent infection, the IPS is a supportive network for IPC practitioners, and delivers education and training within the IPC field.  With 2,400 members across the UK and internationally, the IPS plays an important role in supporting and developing IPC professionals and advancing knowledge and best practices to safeguard public health. 

Last year the IPS launched its new strategy: Working together to prevent infection. In order to deliver this strategy, in early 2024 the Board of Trustees took the decision to recruit the Society’s first staff team, moving the organisation from a model that had been led by volunteers and operationally managed with an association management organisation.  The intention is this decision will transform the Society, taking it to the next phase in its evolution, and furthering our goals of supporting our members, improving IPC practice, ensure equity of access and support for a diverse and multidisciplinary workforce, and influencing and shaping IPC education and policy.

This is an incredibly exciting time to join an important organisation in the battle for public health and infection prevention, and a chance to work in close partnership with the Board of Trustees to create and execute new activities which will grow and sustain the Society for future IPC professionals and have a positive impact on the prevention of infection. 

Position Overview: 

Currently, the IPS events and education portfolio includes: 

• Annual Conference which attracts over 700 attendees, 80 exhibitors/sponsors. The programme is developed and delivered by our Scientific Programme Committee, and the event is operationally managed and delivered by an external Professional Conference Organiser (PCO). 

• Up 20 one/two day in person/hybrid events currently developed and delivered by our volunteers, our corporate partners or a PCO. 

• Online resources – developed and delivered by our Education and Professional Development Committee (EPDC), Branches and Special Interest Groups. 

The Annual Conference will continue to be managed by a PCO and the organisation of our committees smaller annual conferences will be supported by our own team.

We are now seeking a dynamic and experienced Education and Events Executive to join our team. The successful candidate will play a key role in the planning, coordination, and execution of educational programs and events aimed at advancing the understanding and practice of infection prevention and control. 

This will be an exciting and challenging role where Education and Events Executive will work with the Education and Events Manager to deliver up to 20 one-day events per year, either as in person, virtual or hybrid events.

Key Responsibilities: 

Educational Programme Development: 

• Working with the Education and Events Manager, assist with the development and implementation of a comprehensive educational programme that aligns with IPS objectives and serves the needs of our members. 

• Assist with the production and development of educational materials and resources. 

• Take ownership of the promotion and communication of the IPS’ courses and all educational materials and resources. 

Event Planning and Execution: 

• Work closely with the Education and Events Manager to plan, organise, and ensure the professional execution of the educational programme including educational resources, conferences, workshops and webinars. 

• To be the point of contact with regional volunteers to assist them with their events, and ensure a consistent calibre of IPS event is achieved throughout the regions. 

• Under direction from the Events and Education Manager, assist or deliver all aspects of event planning and logistics, including venue management, online registration, delivery via a virtual platform, sponsorship and exhibition management, catering, audio-visual requirements, and onsite staffing as required. 

• Collaborate with internal teams and external partners to ensure successful event delivery, 

• Actively work with colleagues to communicate and promote the IPS’ courses as well as all educational materials and resources. 

• Actively engage with sponsors, speakers and other stakeholders, and act as first point of contact for all enquiries. 

• Ensure any sponsor and exhibitor deliverables are met, and that stakeholders are satisfied with the calibre of events. 

• Foster member engagement through educational initiatives, ensuring alignment with the society's goals and objectives. 

Financial Management: 

• Develop and manage budgets for educational programmes and events to ensure that the event programme achieves a surplus.

• Consistently monitor budgets, expenses and revenue to ensure agreed financial targets are met. 

Marketing & Communications: 

• With the Education and Events Manager, help devise a marketing and communications strategy for both the educational and events outputs of the Society 

• Take ownership of the Society’s marketing and social media strategies as it related to events and education

• Regularly update the events and education sections of the Society’s website, and work with the Membership Engagement Manager to ensure maximum take up of educational courses and IPS events. 

• Disseminate marketing materials to regional volunteers and assist them with their events marketing strategies. 

Other: 

• Research potential sponsors and partners for programmes and events 

• Actively build and maintain relationships with key stakeholders, including industry partners, speakers, and sponsors. 

• Collaborate with relevant organisations to expand the reach and impact of IPS educational initiatives. 

• Assist with the development of individual events budgets as required. 

Our ideal candidate will 

Offer the following experience: 

• A Bachelor's degree (or equivalent) in a relevant field (education, event management, healthcare, etc.). 

• Proven experience in education resources planning and management, ideally within a similar professional body or learned society. 

• Proven experience of planning and executing educational events, preferably in the healthcare or professional association sector. 

• Excellent project management skills with attention to detail. 

• Excellent communication and interpersonal skills, with the ability to write for a variety of audiences, and able to demonstrate an innovative and creative approach 

• Strong financial and budgetary management skills. 

• Proven experience of managing, resources, workloads, deadlines, time etc.

Meet the following expectations: 

• A willingness to work flexibly as the role demands including the need to attend meetings/events/social events at weekends or evenings (essential) 

• Ability and willingness to travel (essential)

• A willingness to commit to their own professional and personal development 

• Ability to follow society governance, process, and SOPs etc.

• Have excellent negotiating and influencing skills

• A willingness to protect and champion the IPS brand and reputation 

Application Process:

We are committed to an anonymous recruitment process during the initial hiring stages to reduce any unconscious bias. This approach ensures a fair and equitable assessment of all candidates before shortlisting.

To apply, please submit your CV and a cover letter detailing your relevant experience and explaining why you are the ideal candidate for this role.

Join us in making a significant impact on public health and infection prevention. Apply today to become a part of the Infection Prevention Society team!

Location: London (office presence required on Wednesdays)
Contract Type: Temporary (August–October 2025)
Hours: 15–20 hours per week (flexible working hours available)
Pay: £14.50 per hour plus holiday pay

About the Role
We’re seeking a proactive and detail-oriented Fundraising Assistant to provide temporary administrative support to a busy development team. This role is ideal for someone with strong organisational skills and a passion for supporting impactful work.

You’ll play a key role in supporting donor stewardship, coordinating logistics for meetings and events, and maintaining accurate records across fundraising systems. The position offers flexibility in working hours, with a requirement to be in the office on Wednesdays.

Key Responsibilities

• Provide admin support for donor meetings, including travel bookings, briefings, and CRM updates
• Assist with donation processing, including gift receipts and thank-you letters
• Support planning and logistics for an upcoming international donor visit
• Reconcile online giving reports with internal records and update CRM systems
• Update fundraising collateral and assist with proofreading
• Respond to donor queries professionally and promptly
• Ensure compliance with data management and due diligence procedures
• Perform other administrative tasks as needed

What We’re Looking For
Skills & Experience:

• Excellent verbal and written communication
• Strong organisational skills and ability to manage multiple priorities
• Experience with CRM systems (e.g., Salesforce) – desirable
• Knowledge of the education or not-for-profit sector – desirable

Competencies:

• High attention to detail
• Initiative and ability to work independently and as part of a team
• Professional and warm communication style
• Sympathetic to social impact and equity-focused work

CVs will be reviewed on a rolling basis.

At Prospectus, we are committed to supporting you throughout your application journey. We welcome applicants from all backgrounds and do not discriminate based on age, gender, disability, race, religion, sexual orientation, marital status, or pregnancy/maternity.

We are looking for a creative and enthusiastic Digital Engagement Executive to support in the delivery of brilliant email campaigns, communications and journeys to help pets and their people. 

As one of Woodgreen Pet Charity's email marketing experts, you’ll champion best practice whilst working on a wide range of email communications designed to acquire, retain and develop new and existing audiences to drive income and engagement. 

You will; 

• Play a key role in the Digital Engagement team’s ambition to develop, nurture and optimise digital relationships with audiences to support engagement and income generation. 

• Support in the planning, development and delivery of a range of email communications to acquire, retain and develop new and existing audiences. 

• Support key stakeholders across Woodgreen to build their digital engagement knowledge by championing email best practice.

• Support public facing teams across Woodgreen with the delivery of an efficient, high-quality digital service. 

• Apply your creativity in the planning and delivery of email campaigns, journey and web content.

• Combine analytical skills with a keen understanding of how to create engaging digital content and email campaigns. 

As well as being passionate about email and harnessing its power to nurture, develop and deepen relationships you will need: 

• Experience of supporting the implementation of digital fundraising or other income-generating campaigns, achieving desired targets and reporting on impact. 

• Demonstrable experience of developing and delivering key messages to a variety of audiences through email and digital content.

• Significant experience of working with email marketing tools and services to deliver broadcast and automated email campaigns and journeys in line with briefs and targets.

• Proven ability to deliver on briefs to write and edit highly engaging email and web copy.

• Strong analytical skills and experience of using data to inform decision making.

• Experience of managing workload across multiple projects whilst working with a range of internal stakeholders.

• Strong working knowledge of ESP tools (DotDigital desirable) and CMS systems (Wordpress desirable).

• Working knowledge of Raiser’s Edge, Dynamics or similar CRM databases.

This is a full time permanent position with the expectation that our successful candidate will work from our Godmanchester site for approximately 1-2 days a month. In return you will receive a starting salary of £28,873 to £35,291 per annum depending on experience which will be complemented by;

• 36 days annual leave per year (inclusive of bank holidays) rising by 1 day each year to 40 days after five years.
• Up to 8% employer pension contributions
• Support towards healthcare costs (cashplan)
• Employee wellbeing package to include free access to Headspace
• Life assurance (4x salary).
• Benefits hub – exclusive discounts on popular brands
• 25% discount in our charity shops

Please note that you will need to have existing Right to Work in the UK to apply for this opportunity as we are unable to provide visa sponsorship.

Woodgreen is committed to making our recruitment processes accessible to all and, as part of this, we are flexible in the ways we give and receive information. If you would like to apply using a different format, please contact the Recruitment Team and we will do our best to put any reasonable adjustments in place.

Early application is encouraged as this position may close sooner than the stated deadline if a suitable candidate is found.  Interviews may commence prior to the closing date.

Woodgreen is committed to safeguarding children and adults at risk and protecting anyone that comes into contact with us from harm. We expect all employees and volunteers to share this commitment.

Head of Audiences

Summary:

Are you passionate about using audience and data insight to spark curiosity and inspire change? As our new Head of Audiences, you’ll lead a bold, data-driven strategy that places audience understanding at the heart of everything we do - shaping programmes, experiences and campaigns that reach further, resonate deeper, and include everyone. You’ll be joining a values-driven charity with a welcoming, collaborative culture, outstanding staff benefits, and a deep commitment to inclusion, wellbeing, and work-life balance.

Job details

Hours: 37.5 per week (flexible working considered, working a minimum of 0.9 FTE/33.75 hours per week)

Location: Between both sites – Winchester Science Centre (WSC), Winchester, SO21 1HZ, and Wonderseekers HQ, Eastleigh, SO50 9DE. Onsite presence is essential for the majority of this role, however occasional remote working is possible for a small proportion of time – this can be discussed at the interview stage.

Work pattern: Usually Monday to Friday working during office hours. Occasional out of hours work will be required. The charity operates 7 days a week.

Salary: Between £40,000 - £43,500 per annum (1 FTE) 

Contract: Permanent

Line manager: Chief Operating Officer

Responsible for: Marketing Officer, Digital Content and Brand Producer

Holiday: 25 days per annum plus bank holidays. Option to buy/sell some leave and gain additional days for continuous service after four years. The post-holder will not usually be expected to work bank holidays however when duties require, time off in lieu will be available.

Benefits: Cash health scheme, life assurance, buy/sell annual leave, long service holiday bonus, café and shop discount, electric vehicle salary sacrifice scheme, free tickets to WSC and partner attractions, family friendly leave, wellbeing policy, mental health first aiders, cycle to work scheme, financial loans, flexible IT, casual dress, staff events, enhanced pension contribution and pension salary sacrifice scheme, inflationary pay rise subject to charity performance and more.

Deadline: Monday 25th August 5pm

Interviews: 1st and/or 3rd September

About our Charity

Wonderseekers (the Charity behind Winchester Science Centre) strives to engage all children with science so they can live happier, healthier and more sustainable lives and contribute to improving life on Earth. The Charity runs Winchester Science Centre - a vibrant, hands-on experience for young children. Promising an exciting day out for families, with curriculum-linked trips for schools and an evening events programme, the Science Centre welcomes over 170,000 visitors every year. Through our magnificent planetarium and live science experiences, science is brought to life in imaginative, fun and accessible ways that means everyone is included.

1. The Role

The Head of Audiences is a new leadership role in the Commercial Operations team designed to ensure that audience insight and segmentation are at the heart of everything we do. This role will lead on understanding who our current and prospective audiences are, how they engage with us and what they need now and in the future. You will use this insight to guide programming, marketing, visitor experience at Winchester Science Centre but as we evolve our Charity’s reach and engagement you will play an important role in ensuring we fulfil our ambitious plans and reaching a diverse community. By building an inclusive and evidence-based audience strategy, this role will enable Winchester Science Centre to grow reach and engagement, deepen impact and fulfil its charitable mission to inspire a lifetime of curiosity in science.

The role is part of the Commercial Operations team led by the Chief Operating Officer and will work closely with the Head of Programming and Head of Visitor Experience. However, you will work with the wider leadership and their teams to ensure that both the community programme and on-site experience are insight-led, responsive to audience needs, and relevant to a wide range of segments. It plays a key role in championing access, equity and inclusion across all areas of the Charity’s work.

As we embark on a chapter of significant growth, you will play a pivotal role in identifying the audiences and ensuring they sit at the heart of our decision making. You will work with key stakeholders across the business, including our Children’s Voice, to ensure the Charity can achieve its commercial and impact objectives. At the heart of that conversation is a deep understanding of our audiences through geo-demographic and / or psychographic audience segmentation, that you will lead on.

You will lead a small team, with the potential for growth, comprising a Marketing Officer and a Digital Content and Brand Producer. Together, you will be responsible for driving bold, creative campaigns that are grounded in audience insight, developing engaging content across all channels, and supporting the evolution of our brand to reflect the diversity and ambition of our mission. As the team grows, you will shape its direction, nurture talent, and ensure alignment between strategy and delivery across all audience touchpoints.

2. Job Description

Key Responsibilities

· Lead the organisation’s audience strategy, embedding a data-led approach that informs programme development, marketing and wider organisational planning and offer.

· Lead the audiences' team to deliver high impact campaigns that delivers on organisational objectives and visitation targets, that contributes to the continued brand development of Wonderseekers and Winchester Science Centre.

· Use your expertise in audience segmentation to design, shape and oversee the delivery of multi-channel marketing strategies that maximises return on investment and successfully drives visitation and audience engagement targets.

· Gather, analyse and communicate audience insight using internal data, commissioned research and external benchmarking to build a shared understanding of current and potential audiences.

· Develop strategic campaigns to deliver audience growth with a focus on breadth (reach), depth (repeat engagement), equity (inclusive access) and impact (positive change).

· Collaborate with the Head of Programming to ensure audience needs, motivations and barriers directly inform the content, tone and timing of all programmes.

· Collaborate with the Development team to identify and align target audiences for new exhibitions and experiences.

· Collaborate with the fundraising team to ensure audience alignment for fundraising activities.

· Champion a culture of audience-centred decision-making across the organisation, ensuring all teams understand and use segmentation to shape their work and programmes.

· Provide actionable insight to the marketing team to refine messaging, campaign targeting, content tone and channel strategy by segment.

· Work in partnership with the Head of Visitor Experience to ensure audience insight and segmentation inform all aspects of the on-site experience including welcome, signage, wayfinding, service tone, flow and accessibility.

· Ensure programme, marketing and visitor experience are aligned to deliver a coherent, satisfying and inclusive journey for every audience group.

· Evaluate the audience experience across all touchpoints, using qualitative and quantitative feedback to support continuous improvement and operational learning.

· Contributing with the Head of Equity, Community, and Outreach to access and inclusion planning, ensuring physical, cultural and digital barriers are identified and addressed through evidence and audience consultation.

· Lead the piloting and testing of new engagement approaches, using segmentation insight to design and evaluate innovative offers across programme and experience.

· Collaborate with the Head of Digital Infrastructure and our web developers to ensure CRM, ticketing and digital platforms support effective tracking, evaluation and personalisation by audience segment

· Build internal capability by supporting colleagues to interpret and apply audience insight in their own work across programming, schools, visitor experience and marketing.

· Report regularly to the Executive Leadership Team and Board, sharing insight on audience trends, performance, and opportunities for future growth.

· Represent the organisation externally at relevant stakeholder events, networks and sector forums to share learning and maintain visibility.

· Manage the department budget effectively, ensuring resources are allocated to maximise insight, impact, engagement, and visitation.

· Actively participate in senior leadership meetings and planning processes, ensuring key audience insight is integrated into organisational decision-making.

· Any other reasonable tasks commensurate with the position.

Special Circumstances

There may be occasional work, meetings and events in evenings, early mornings and at weekends which will be compensated by time off in lieu. Additional overtime would be arranged only with agreement of both the employee and line manager. Occasional travel may be required.

3. Person Specification

Essential skills and experience

• Significant experience in using geo-demographic and / or psychographic audience insights in a cultural, visitor attraction or charitable setting to drive visitation and engagement.
• Expertise and experience in developing and applying segmentation models to inform marketing, visitor experience and programming strategies.
• Demonstrable experience in leading, creating and delivering audience-led marketing campaigns that have achieved significant step changes in engagement, visitation or other key performance outcomes.
• Demonstrated ability to turn complex data into actionable strategy and influence decision-making across teams.
• Experience in co-creating programmes or campaigns with diverse or underserved audience groups.
• Strong understanding of evaluation and impact measurement tools (e.g. surveys, focus groups, behavioural data, CRM analytics).
• Confident working across multiple departments and building organisational capability in audience understanding.
• Strong facilitation, presentation and reporting skills.

Core Competencies

• Passionate about public engagement, access and inclusion.
• An infectious enthusiasm and commitment that drives change.
• Strategic and analytical thinker who can join the dots across insight and experience.
• Strong communicator and collaborator.
• Self-motivated and able to lead and influence a range of stakeholders.
• Values-driven with an enthusiasm for data-informed storytelling.
• A proactive, ‘can-do’ attitude with a willingness to take measured risks to deliver beyond the brief and mission of the Charity.
• Able to work in an agile and responsive way, adapting quickly to changing priorities, emerging insights and audience needs while maintaining focus on long-term goals.

In addition applicants will have:

• A clean record on the Disclosure and Barring Service

Ready to Apply?

When you are ready to apply, please submit your application through our recruitment portal - see website for link.

You will be asked to submit your contact details and answer a few questions so we can get to know you. Please keep your responses concise, this is your opportunity to really stand out. After answering these questions, please upload your cover letter and CV.

Need information in a different format or would like to apply in an alternative way? Just get in touch using the email address above or call our office and book a call with HR - see website for details. 

No recruitment agencies, thank you.

Various locations across Liverpool

About the Role

• Work with a team of welfare benefit advisers to ensure effective support, supervision and appraisal

• Maintain effective admin systems and records, work cooperatively with colleagues, encourage good teamwork and clear lines of communication.

• Provide specialist welfare benefits advice in person and via digital channels to a small number of clients to support the team target and continuous development.

• Make home/outreach visits as necessary inc Torus Foundation and Citizens Advice buildings.

• Act for the client where necessary by calculating, negotiating, drafting or writing letters, negotiating with third parties as appropriate.

• Prepare and present welfare benefits cases to the appropriate statutory bodies, tribunals and courts as appropriate, up to and including level 2 tribunal.

• Provide advice and assistance to colleagues across the whole range of welfare issues.

• Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.

• Carry out Quality of Advice Assessments and file reviews in accordance with agreed Advice quality standards and procedures

• Assist with social policy, providing information to inform CAL Senior Leadership Team

• Keep up to date with legislation, case law, policies and procedures relating to welfare and undertake appropriate training.

General

• Create a positive working environment in which equality and diversity are well managed, dignity at work is upheld and staff perform optimally.

• Ensure that all work meets quality standards and the requirements of the funder

• Attend relevant internal and external meetings as agreed with the line manager.

• Assist with initiatives for the improvement of services.

• Keep up to date with Citizens Advice Aims, policies and procedures and ensure these are followed.

• Abide by health and safety guidelines and share responsibility for your own health and safety and that of colleagues.

• Identify own learning and development needs and take steps to address these with your Line Manager

• Key holder responsibility, opening and closing the building where necessary.

• Carry out any other tasks within the scope of the post to ensure the effective delivery and development of the service.

Requirements

1. Minimum of two years experience in welfare rights advice work

2. Extensive knowledge and experience of welfare benefits legislation.

3. Effective oral communication skills with particular emphasis on negotiating and representing.

4. Effective writing skills with particular emphasis on negotiating, representing and preparing reviews, reports and correspondence.

5. Ordered approach to casework and an ability and willingness to follow and develop agreed procedures.

6. Ability to prioritise own work, meet deadlines and manage caseload.

7. Ability to use ICT in the provision of advice and the preparation of reports and submissions.

8. Ability to motivate and line manage staff

9. Ability to monitor and maintain own standards.

10. Demonstrate understanding of social policy trends and their implications for clients and service provision.

11. Understanding of and commitment to the aims and principles of the Citizens Advice service and its equal opportunities policies.

About us

Citizens Advice Liverpool in partnership with Citizens Advice St Helens and Citizens Advice Warrington are delivering a Welfare Benefits, Debt and Budgeting Advisory Service to Torus Housing tenants.

The Project Supervisor is responsible for supervising and overseeing the delivery of a Welfare Benefits Advisory Service. The supervisor will provide guidance, support, and leadership to a team of Welfare Benefits Caseworkers, ensuring the provision of high-quality welfare benefits advice to individuals and families in need. The role requires strong supervisory, communication, and organisational skills to effectively support the management of the project, monitor caseworkers' performance and adviser consultancy. The project supervisor will also be required to take on some casework for clients who require specialist advice regarding the review/appeals process, prepare clients for appeals tribunals and to represent at hearings where appropriate.

*Please note, the successful candidate must reside in, or be willing to relocate to, one of the following areas: Dorset, Somerset, Poole, Bournemouth, or Weymouth.

About the opportunity

We're in a fantastic position to have recently partnered with the Education Endowment Foundation (EEF) for an evaluation of our programmes. 

We are now recruiting for a Programme Coordinator for our schools in Dorset (Sturminster Newton, Ferndown, Blandford Forum and Shaftesbury).

• The South West Programme Coordinator oversees a caseload of up to seven partner schools. They manage the logistics and organisation of each school’s tutoring programme, working closely with the schools and pupils and managing the pool of volunteer tutors. They attend the weekly tutoring sessions at each school, as well as overseeing the quality of face to face and online tutoring, always working to deliver a great impact.
• The South West Programme Coordinator supports the recruitment of volunteer tutors, manages the tutor sign up process, develops relationships with schools including their Senior Leadership Team and subject teachers, collects data for monitoring and evaluation purposes, and works with other internal teams on business development opportunities.

Deadline: Thursday, 28th August 2025
Interviews: On a rolling basis. Early application is advised.
Start date: Ideally September 2025
Contract and hours: Fixed term contract until 31st July 2026. Full time. We offer flexible hours with 9:30-4 as core hours. A full working week is 37.5 hours.

Duties and responsibilities

• Responsible for the delivery of Action Tutoring’s tutoring programmes in partner schools, whether online or face to face. This includes working closely to manage all key stakeholders: schools, pupils and volunteer tutors; regularly attending weekly tutoring sessions; leading on reviewing and improving programme delivery, using data to reliably assess programme performance.
• Responsible for overseeing the quality of tutoring, engaging in quality assurance processes, and providing feedback to volunteer tutors to ensure effective and impactful delivery. Provide regular check-ins with tutors to ensure ample support and guidance is given to provide targeted tuition to pupils.
• Develop and strengthen relationships with key stakeholders in partner schools, including members of the Senior Leadership Team and subject teachers. Maintain clear and timely communication with relevant school staff, offering regular check-ins with key school stakeholders, and contribute to impact reporting to schools. Supporting the Programme Manager with strategies to retain and sustain school partnerships.
• Update and accurately maintain Action Tutoring’s database, including collecting timely data for monitoring and evaluation purposes, such as attendance records, baseline and interim assessments and pupil surveys. Reporting regularly on key performance indicators to key stakeholders and using them to enhance programme delivery. Work with the Programme Manager on business development, approaching new schools that might be interested in working with Action Tutoring.
• Proactively report to the Programme Manager on the details of Action Tutoring’s operations in their partner schools.

Person specification 
Qualification criteria:

• The right to work in the UK.
• Driving license and access to a vehicle for work purposes.

We are looking for some of the following attributes, though you might be more experienced in some areas than others:
 
Being the sole representative for a partner school, you will need to use your ability to work independently and with initiative, often organising your own time to meet deadlines. You’ll also need to have a strong aptitude for developing relationships with a range of stakeholders ensuring you uphold high standards of communication and adapt your style for different audiences. The nature of this role will also require you to demonstrate adaptability, resilience and the ability to cope with some uncertainty. 
 

This position would suit you if you’re looking to develop your experience in the education or charity sectors. Existing experience of working with young people and/or project management in a charity or education setting would be an asset. As a charity that values and celebrates people's diversity and champions opportunities for all young people, we are keen to receive applications from people who have experienced disadvantage and from those who are of Black, Asian and Minority Ethnic communities who are currently underrepresented in the organisation. The role would be best suited if you are committed to equality, diversity and inclusion, as well as, committed to promoting and safeguarding the welfare of children.

You will likely be more successful in this role if you have: 

• Experience of working with young people and/or project management. 
• Evidence of an interest in education and/or the third sector.

Hours Per Week: 37.5

We are working in partnership with Oxleas NHS Foundation Trust to deliver the Bromley Mental Health Hub. This forms part of the transformation of mental health services in the London borough of Bromley under the NHS Long Term Plan. The service brings together the expertise of local primary, secondary and voluntary sector mental health care providers with the aim of providing flexible, holistic and integrated services for adults with mental health problems.

The integrated team provides brief intervention support to people with mental health problems within a primary care and community mental health setting, helping people develop their independence, self-management skills and achieve their recovery goals.

We have an exciting maternity cover opportunity for a full time Senior Peer Support Coordinator to lead on the development and delivery of mental health peer support in the Bromley Mental Health Hub. You will lead the team, which includes peer support staff and volunteers, and take responsibility for design, coordination and day-to-day delivery of recovery orientated peer support to people with mental health problems on a group and one to one basis.

Successful applicants will be expected to undergo an Enhanced Level Disclosure and Barring Service check.

Closing date: Sunday 17th August (11:59pm)

Likely interview date: Wednesday 27th August

We encourage early applications as we reserve the right to close the vacancy early if we receive a high number of applications.

About Us

SEL Mind supports people with mental health problems and dementia in the boroughs of Bromley, Greenwich, Lambeth, Lewisham and Southwark. We are proud of our diverse workforce and know that our organisation is made stronger by the variety of backgrounds, experience, and ideas within it. We promote a culture of inclusion and representation, and are working hard to build a workforce that even better reflects the communities we support.

SEL Mind is somewhere that you can be your authentic self without fear of discrimination on the grounds of ethnicity, sexual orientation, disability, neurodivergence, gender, age, lived experience of mental health problems or anything else that’s part of who you are.

Read more about staff benefits and why staff love working here on our website.

Job Title:           Supportworker

Location:         Heather Lodge - London Borough of Tower Hamlets

Salary:      £28,808.00

Hours: Hours:  40 hours per week including weekends

Contract:  Permanent

PRHA is a great place to work – Our award winning teams work together to improve the lives of our residents and make a real contribution to ending homelessness.

As an IIP Gold standard employer we value our staff and commit to develop their skills and support them in their important work.

Bring your enthusiasm and your desire to make a difference to the lives of homeless people.

Do you have the commitment and values to make a real difference to the lives of people Mental Health? Are you passionate about empowering people to improve their quality of life, while supporting them to realise their hopes, dreams and aspirations?

PRHA provides high quality, person-centred support to people with mental health and other support needs. The support we offer is tailored to the individual client’s needs and wants, whilst encouraging independence and community engagement.

We are looking for

· A calm, resourceful and energetic individual who is highly motivated, hardworking and keen to support people with mental health in a proactive and holistic manner.

· Skills in positive communication and engagement, and will be able to demonstrate unconditional positive regard for all our service users.

· Ability to support people to maintain a healthy state of wellbeing, mentally, physically and emotionally.

· Willing to embrace all aspects of the role including, but not limited to, providing support with domestic tasks, and supporting individuals to access work, education and social opportunities.

· You will be required to work in a flexible manner, on a roster basis, which will include evenings, weekends and sleep-in shifts. Previous experience, whilst desirable, is not necessary 

What we offer

We offer our staff a generous benefits package, which includes:

· Pension Scheme – We offer a group stakeholder pension scheme with 2% employer's contribution, employee contribution is 5%

· Holidays - Employees receive up to 22 days annual leave plus bank holidays rising with long service

· Medical – we provide a “Cash Back" Scheme for a range of services such as dental, physio, chiropody, health& wellbeing

· Training Programmes – We provide comprehensive training to our employees to enable them to grow in their career and achieve their professional aspirations.

· Season Ticket Loans – We offer interest-free season ticket loans after successful probation

· Life Assurance - Upon death whilst in service, a Death in Service payment may be made according to the scheme rules. The payment covers 3 times of the employee’s annual salary.

It is required for this post that the successful candidates will have to complete an enhanced DBS disclosure check.

We are looking for an experienced and customer-focused administrator to lead on the administration of the CLPE Learning Programme, which includes courses that take place both in person at the Centre and online as well as INSET training and consultancy delivered at other locations around the country. You will also be part of the Centre’s administration team to support the day-to-day running of the Centre and help us ensure that everyone who works in and visits our Centre is well looked after and has a fantastic experience. This will include providing reception cover, greeting visitors, answering phones, supporting tenants and event bookings, and providing general admin support to the team based at the Centre.

You will be based at our beautiful Grade 2 listed building in Southwark. Your usual working hours will be 2pm to 6pm to provide Centre admin cover during this time, but this role will also require occasional evening or weekend working to fulfil event commitments, and flexibility to provide cover for staff leave. Due to the nature of your duties, and fixed hours, this role is not suitable for flexible or home working.

Our Centre houses an amazing collection of 25,000 children’s books as well as being a training and event centre for teachers, publishers and everyone else who works with children’s literature and cares about children’s literacy. 

This is an extremely interesting and varied job. As well as working closely with our teaching team, responding to enquiries and bookings, and arranging logistics for courses and events taking place at the Centre, you might also be supporting our librarian with a book launch, welcoming our trustees to a meeting, or looking after a famous children’s author. 

Your duties will include:

• Providing the first point of contact for all enquiries relating to courses, webinars, CPD or other events, by email and phone, as well as responding to general enquiries

• Coordinating all booking information for courses, INSET training and consultancy

• Carrying out data reconciliation and reporting using systems such as Zoom and Xero 

• Updating webpages for courses and events 

• Managing all event logistics, including joining details, invoicing, gathering feedback and on-the-day support / room set-up / catering

• Arranging travel and accommodation when necessary

• Working with the Centre Manager/s to ensure the smooth running of the building for visitors, staff and tenants

• Managing room bookings, including responding to enquiries, confirming and recording bookings and sending invoices

• Managing the Centre signing in system for guests

• Ordering supplies and supporting the wider CLPE team with ad hoc administrative tasks 

You will need good administration and organisational skills and the ability to work under pressure, as well as excellent attention to detail and customer service skills. You should also have experience of working in a customer-facing role and / or supporting schools and other education settings. An understanding of financial sales processes, including online booking processes, and competence with Microsoft Office, Teams and Zoom will be essential.

You should also be confident that you are able to manage physical aspects of the role, including setting up event rooms and moving furniture when necessary 

If you are interested in being part of our team and taking on this key role, we’d love to hear from you. Don’t miss your opportunity, apply now with your CV and a statement detailing how your skills and experience meet the requirements of the role.

Closing date: Thursday 28 August 2025  

Looking for a role where your planning and co-ordination skills help support learning and development?

We have an exciting opportunity for an Education Co-ordinator to join our Services and Partnerships Team at the Motor Neurone Disease (MND) Association. You will play a key role in delivering high quality, inclusive education activities. Working closely with the Education Lead to co-ordinate a varied programme of online and in-person events, ensuring they are delivered successfully.

This is a great opportunity for someone with strong communication and organisational skills, who is confident working independently, and comfortable with occasional travel and flexible hours.

You will be based from our office in Northampton with the requirement to travel regionally for face-to-face events. We currently host approximately 15 in-person events annually.

Key Responsibilities

• Support the planning and delivery of online, regional, and national education events
• Use event platforms to create, promote, and co-ordinate education sessions
• Manage the education digital survey account (SmartSurvey) to collect feedback and support ongoing improvement
• Identify and negotiate with accessible venues, including carrying out DEI audits
• Maintain accreditation standards with professional bodies such as the Royal College of Physicians
• Attend events and manage pre- and post-event tasks such as communications, attendance, and certificates
• Oversee the Education and Community of Practice inboxes, responding or escalating as needed
• Maintain accurate records in the CRM system to support event co-ordination
• Process the Continued Professional Development fund grant requests and keep related records up to date
• Work collaboratively with internal colleagues to meet project aims

About You:

• Excellent organisational and, both verbal and written, communication skills
• Strong interpersonal skills and the ability to build positive relationships
• Confident using platforms such as Zoom and EventsAir
• Planning and co-ordination skills
• Proactive and able to solve problems on the spot during live events
• Able to use a range of digital tools and adapt to new systems
• Customer-focused and committed to delivering a high standard of service
• Flexible approach, including willingness to travel and work occasional unsocial hours

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office a minimum of 1 day per month with flexibility to attend more in line with business requirements. This role also requires travel to in person events nationally and regionally. We are open to part-time applications or job shares - please indicate your preferred working arrangement in your application.

How to apply:

Please submit a CV and supporting statement. Your supporting statement should be no longer than one side of A4 and demonstrate how you meet the following areas of the role.

• Strong organisational, interpersonal, and communication skills, with the ability to build positive working relationships and communicate effectively in writing and in person
• Confident using digital tools and platforms, such as event software (e.g. EventsAir), Zoom, and other collaboration applications, with a willingness to learn new systems
• A professional and reliable approach, with a focus on delivering high quality service and supporting others effectively

Important Information:

• We may close applications early if we receive a high volume, so early submissions are encouraged.
• If you require sponsorship for this role, please clearly indicate this in your application.
• Depending on the role, a DBS check may be required.
• If you need reasonable adjustments during the application or interview process, please contact us for support.
• We are happy to consider alternative application formats for those who find the online form challenging.

About Women in Prison

Women in Prison is a national, women-led, feminist organisation. We deliver front line support to women harmed by the criminal justice system, through our work in prisons, in the community and ‘through the prison gate’ as they resettle back into their communities. We also campaign for systems change that addresses the root causes of offending, reduces the harmful impact of prison, and creates workable, community-based alternatives to imprisonment.
 

Job Description:
Job Purpose:

The Fundraising Assistant will play a vital role in supporting the day-to-day operations of Women in Prison’s Fundraising Team. This role will focus on providing high-quality administrative and operational support, ensuring smooth and efficient team functioning. Working closely with the Director of Fundraising and other team members, the postholder will manage key administrative processes, coordinate internal systems, and assist with supporter care, events, and data handling.

This is an ideal role for someone with strong administrative experience who is highly organised, detail-oriented, and committed to social justice.
 

Key Responsibility Areas

1. Administrative support
2. Supporter stewardship
3. Data information and management
4. Research and reporting
5. Financial Coordination
6. General responsibilities

For full job description, please download the recruitment pack.

Magpies is a charity that has been supporting adults with learning disabilities in Calderdale for nearly 30 years.

We pride ourselves on offering person-centred care and activities to all our members, to help them to grow and live more independent and fulfilling lives.

We are currently looking for exceptional people to join the team. We have a vacancy within our Day Centre for a Dance & Performing Arts Enabler. 

About the Role

• To provide a range of dance, drama and fitness sessions to develop members’ confidence, wellbeing, skills and knowledge
• Design, plan and teach dance routines for the Magpie Movers to perform at various internal and external events
• Write, direct and produce drama shows for the Drama-pies to perform within the day centre
• Supporting members to access community opportunities
• Forming a positive, friendly and professional relationship with the people you support
• Completing paperwork and helping with support plans
• Provide leadership to all members, acting as a positive role model at all times

Working Days and Hours: Monday to Friday: 8:30 am until 4:00 pm (37.5 Hours Per Week)
Salary: £25,876 - £27,612 (subject to experience and probationary period).

��Employee Assistance Program / Health Cash Plan��Tech Scheme / Cycle2Work Scheme

��Company Pension ��Free On-Site Parking

**All posts are subject to Enhanced DBS and references.

About You

• Knowledge and experience in dance and/or performing arts
• Experience of working with people with learning disabilities
• Excellent interpersonal skills
• Reliable and caring
• Flexible approach
• Ability to use own initiative and lone work
• Enthusiastic approach to work
• Ability to work effectively with people who have learning disabilities including people who have personal care needs and behaviours that challenge
• Ability to support Members with Moving and Handling, including using hoists, wheelchairs, and mobility aids.
• Willingness to learn and undertake training
• Ability to liaise in a professional manner with other organisations / charities to promote the Magpie Movers and Drama-pies, securing appropriate performance events
• Able to use IT applications including Microsoft Office and Magpies databases

Job Role: Supported Housing Worker

Salary: £25,235 per year

Hours: 37.5 hours per week

Contract type: Permanent

Location: Somerset East & Somerset, mainly Frome & Shepton Mallet

Additional information: 

• Valid driver's license and access to a car for business purposes
• Participation in an out-of-hours on-call rota
• Participation in a rostered system of working with shifts between the hours of 08:00 AM and 20:00 PM 
• Primarily Monday to Friday, with weekend availability required on a rotational basis

The Role:

Are you passionate about making a real difference in people’s lives? We’re looking for a dedicated and compassionate Supported Housing Worker to support individuals experiencing homelessness on their journey toward greater independence.

In this rewarding role, you’ll work across two locations, providing tailored, person-centred support to clients with medium-level needs. From helping people maintain their tenancies to connecting them with vital services, you’ll play a key role in empowering individuals to build brighter, more stable futures.

What You’ll Be Doing:

• Delivering direct support and housing management services to clients
• Building strong partnerships with local agencies
• Keeping client records accurate, clear, and up to date
• Tracking referrals into the service
• Creating a safe, supportive and empowering environment that promotes personal growth and sustainable move-on

Since job descriptions cannot be exhaustive, the post holder may be required to undertake other duties, which are broadly in line with the above key responsibilities