Internal operations lead jobs

The Cyber Helpline is a fast-growing, innovative charity that supports individuals impacted by cybercrime, digital fraud and online harm. As we enter our next stage of growth, we are seeking a senior operational leader to transform, scale and strengthen our Helpline service.

The Head of Helpline and Service Delivery will provide strategic and operational leadership across all aspects of service delivery - people, processes, quality, tooling and innovation. This role is accountable for the overall performance, resilience and impact of the Helpline, ensuring we offer exceptional trauma-informed and victim/survivor-centred support across channels.

This is an executive role requiring someone who can operate strategically while staying close to operational realities. You will lead managers, staff and volunteers, drive cultural and structural change, support growth of service models, deliver high-quality outcomes and ensure the Helpline is equipped to meet demand.

This opportunity is exciting for an experienced service-delivery leader to build a mission-driven Helpline at scale.

Key Responsibilities

Strategy & Service Direction

• Develop and deliver a multi-year operational strategy for the Helpline aligned with organisational goals.

• Shape the future service model, including workforce planning, channel strategy, automation and technology.

• Provide executive-level leadership and insight to the CEO, Executive Team and Trustees.

• Represent The Cyber Helpline externally with partners, regulators, law enforcement, funders and the wider sector.

Service Performance

• Lead the day-to-day and long-term operation of the Helpline, ensuring stability, quality, responsiveness and continuous improvement.

• Own and deliver KPIs, SLAs, performance dashboards and quality standards.

• Ensure effective processes, incident response, risk management and signposting and referral pathways.

• Oversee the helpdesk, telephony, triage, case management processes and other service initiatives.

People, Culture and Capability

• Lead the team members across functions such as supervisors, case support, QA and training

• Build a high-performing workforce of staff and volunteers, ensuring strong recruitment, onboarding, development, supervision and succession planning.

• Foster a supportive, trauma-informed and collaborative culture with clear expectations and accountability.

• Set and embed structures, role clarity, operational guidelines and communication frameworks across the Helpline.

Quality, Compliance and Risk

• Own the QA framework alongside the Case Support Team, ensuring consistent, accurate and compassionate support to victims and survivors.

• Work in partnership with the Head of Safeguarding to ensure compliance with safeguarding policy and strong practice across the team.

• Oversee high-risk escalations, operational risk identification and mitigation.

• Ensure compliance with internal policies, such as data protection and cybersecurity.

Service Development

• Lead service improvement initiatives, including redesigning processes, upgrading systems and embedding new technologies.

• Collaborate with data, product and technology teams to enhance automation, workflows and case-handling efficiency.

• Ensure the service evolves in response to threat trends, victim needs, and organisational strategy.

• Drive innovation in digital service delivery and multi-channel support.

Partnerships, Impact and Growth

• Work with stakeholders such as police, funders, commissioners, corporates and international partners to strengthen and expand our model.

• Support fundraising and business development opportunities by providing operational insight, impact reporting and case studies.

• Contribute to the expansion of the Helpline model into new geographies.

• Act as a senior ambassador for the service and organisation.

Internal Leadership and Collaboration

• Partner with operations, finance, safeguarding, comms and data teams to ensure integrated and effective organisational delivery.

• Contribute to organisational strategy, planning cycles, and Executive Team decision making.

• Lead or support cross-organisational projects where operational expertise is required.

Requirements

Candidates must be 18 years old or older and resident in the UK with the right to work in the UK. Successful candidates will need to have their background and criminal records checked, as they are likely to have access to sensitive personal data. 

Essential

• Significant leadership experience in a senior operational role within a helpline, support service, contact centre, victim support environment or other complex service-delivery setting.

• Proven ability to scale a service, introduce new operational models and lead organisational change. 

• Experience managing multi-layered teams (including volunteers), ideally across remote environments.

• Strong understanding of QA, safeguarding principles, operational risk, and compliance.

• Demonstrated ability to set KPIs, manage performance, analyse data and make evidence-informed decisions.

• Exceptional people leadership, communication and stakeholder-management skills

• Experience improving processes, implementing new systems or delivering service innovation.

• High emotional intelligence with a calm, pragmatic approach to problem-solving.

• Alignment with The Cyber Helpline’s mission and a commitment to victim-centred support.

Desirable

• Understanding of cybercrime, cybersecurity, online harms or digital victimisation.

• Experience working in a charity or volunteer-powered environment.

• Experience delivering training, public speaking or representing an organisation externally.

• Experience with helpdesk systems, CRM, or telephony/triage systems

• Knowledge of trauma-informed practice.

What we offer

• Enhanced annual leave - generous leave package with an extra day off to celebrate your birthday.

• Pension scheme - 8% employer contribution to your workplace pension scheme

• Employee discounts - thousands of discounts on travel, shopping, wellbeing, entertainment and more.

• Remote working cost budget - an annual allowance to cover eligible remote working costs

• Flexible, remote-first working - we are a remote-first organisation, you’ll have the freedom to work from home (or away - subject to approval), supported by a flexible working culture. 

• Cybersecurity at home - we offer free cybersecurity tools, including endpoint protection and VPNs to protect your personal devices.

• Professional development - access to ad-hoc training based on your role and professional growth interests

• Enhanced leave - including sick pay, paternity/maternity, compassionate and bereavement leave. We operate with flexibility during periods of illness, family need or unexpected events.

• Cybersecurity community - Join a supportive network of over 150 cybersecurity professionals in the UK and USA.

• Time off for learning - request time off to pursue training or development opportunities

London Youth are a charity on a mission to support the capital's youth sector to improve the lives of young people. We do this with and through our members - a network of 600 youth organisations - and at our two outdoor residential centres, Hindleap Warren and Woodrow High House. Our vision is for all young Londoners to grow up healthy, able to express themselves, navigate a fulfilling career, and make positive contribution in their communities. 

The Programmes Team in the Delivery Directorate oversees various programmes - delivered with and through members - across sport, employability, mental health, and culture, underpinned by youth involvement. You'll design, deliver and evaluate programmes that provide young people opportunities to improve their skills and qualities, boost their confidence and resilience and develop leadership skills through practical action. 

What you will be doing

The Delivery Officer (Good for Girls) will deliver the programme's day-to-day operations and the broader mental health offer to London Youth members. You will deliver Good for Girls, a youth club-based mental health and well-being programme. You will support 10 youth organisations to engage young people in the programme, which enables young women and girls to participate in regular well-being activities and training for young Londoners.

Lead the delivery of the Good for Girls programme 

• Coordinate Good for Girls to meet key delivery targets, secure the target recruitment of member organisations, youth workers and young people, and oversee the onboarding process. 
• Coordinate Peer Mentors to undertake training and to then support delivery of the programme. 
• Work with internal colleagues to ensure organisations participating in our programmes receive a quality experience, such as completing due diligence. 
• Working closely with your manager, monitor day-to-day expenditure. 

Partner with our member youth organisations mental health delivery partners

• Foster relationships with 10 youth organisations, providing ongoing support throughout all phases of the programmes to ensure successful, flexible, and high-quality delivery is developed collaboratively. 
• Coordinate opportunities and key programme events for young people, such as peer mentor training and pitch events. 
• Coordinate opportunities and key programme events for youth practitioners, such as Induction Sessions, Focus Groups, and Networks, ensuring delivery is of excellent quality. 
• Strengthen, maintain and develop key relationships with organisations delivering on the programme together with youth organisations and ensure schedules are aligned for delivery. 
• Provide youth organisations and young people with meaningful new opportunities by brokering opportunities with external partners and generating a quarterly newsletter. 
• Deliver with partner organisations on one-off and ad-hoc projects to provide quality opportunities. 

Programme monitoring and evaluation 

• Collect process and impact data as required in line with the programme's MEL framework. 
• Gather evaluation and case studies from young people taking part in the project for programme improvement, reporting and media use. 
• Maintain accurate and up-to-date Upshot records and Salesforce interactions with member clubs and youth workers on the programme. 
• Adhere and feed into both external reports and meetings with funders, and internal quarterly reporting timescales, and support with any funding bids or pitches as required. 
• Work with Communications to ensure impact reports are shared externally to showcase successes. 

Sustainability and development of London Youth's Programme Offer 

• Work closely with London Youth's fundraising team to support future funding bids and to coordinate corporate volunteering opportunities where possible. 
• Ensure these opportunities work well for youth organisations on the programme and offer value for members and young people, as well as the volunteers themselves. 

Support of directorate, organisation & sector 

• Be an active member of the Delivery team and the broader organisation, including supporting colleagues and sharing best practices. 
• Feed into wider Delivery directorate and organisation to build a strong and dynamic offer supporting young people and members across London. 
• Represent London Youth internally and externally at relevant networks and events to share and learn with others from the youth sector. 

What you bring to the role

• Good knowledge and understanding of the youth and creative sectors. 
• Ability to meet key delivery targets, monitor day-to-day expenditure, ensure delivery is of excellent quality, and provide young people with meaningful new opportunities. 
• Passionate about supporting young people to thrive through youth work and relish the opportunity to support youth organisations. 
• Supporting and developing youth organisations and delivery partners. 
• Cultivating and maintaining excellent working relationships with key stakeholders. 
• Reflect our inclusive culture in your day-to-day work, and support a positive health & safety and safeguarding culture in your interactions. 
• Follow our organisation's anti-racism principles and practices as you actively promote and respect diversity and inclusion in all aspects of your work and working relationships. 
• Demonstrate living our values of: 
  • Being Ambitious
  • Being Collaborative 
  • Being Inclusive 
  • Being Accountable 

Why work at London Youth

• Generous holiday allowance - 39 days paid annual holiday each year. If you work part-time, your holiday allowance (including closure days) will be proportional based on your working hours. 
• Employer 4% pension contribution. 
• Additional leave granted to support voluntary activity. 
• Free access for you and your family to the Employee Assistance Programme. 
• Free access to the 'Headspace' app for you and your family. 
• Free Health Care Cash Plan. 
• Flexible working opportunities considered. 
• You'll be working with a fantastic team of passionate colleagues across London Youth. 
• You will be making a difference to the lives of young people. 

Exciting opportunity to work for a 4 day week Employer.

The Wellbeing and Lifeskills worker will support residents experiencing mental health pressures, to access cultural sensitive services and develop resilience, coping skills and improve overall wellbeing.

Specific Duties:

1. Develop person centred multi-agency support plans. Work to a recovery based aspirations led model.

2. Collect baseline information about clients current mental health needs, and record and monitor progress as they engage with the service.

3. Provide assertive support to ensure effective engagement to achieve personal goals and aspirations for wellness and enjoyment of life.

4. Act as a point of contact for other agencies working with the individual. Plan interventions flexibly to meet individual needs.

5. Provide initial advocacy and support to access appropriate services and agencies

6. Plan for reduced involvement as the service user gains sustained mental wellbeing and control. Plan for service exits, building in aftercare and rapid return if necessary.

7. Support individuals to engage in meaningful activity and facilitate activities such as an LGBT group and healthy eating group. Develop other activities with guidance and input from service users.

8. Regularly review barriers to progress, involving other agencies as necessary.

9. Provide quarterly statistical information such as demographics and outcomes, for funders and internal use.

10. Keep up to date on current treatment models, care philosophy and mental health legislation.

11. Deal with general correspondence and enquiries relating to service users and the service. Keep up to date service user records.

PERSON SPECIFICATION

Qualifications

· Qualified to NVQ or social care level 4

Experience

· 2 years experiencing of working with people experiencing mental ill health.

· Experience of working with and managing risk therapeutically.

· Previous experience of working in a partnership environment or with other agencies.

· Experience of facilitating groups, setting group objectives and reviewing outcomes.

· Experience of using data bases to record client need, interventions and progress.

Knowledge and Skills

· Demonstrate a knowledge of the needs of young migrants and refugees or other chronically excluded groups.

· Knowledge of the range of services available to people with mental health needs or other complex needs.

· Excellent interpersonal skills and the ability to communicate clearly at all levels

· Ability to plan and organise own workload

· Ability to manage conflict

· Committed to own professional development

As CEO, you will work closely with our Board and Senior Leadership Team to shape a bold vision for Bolton CVS, ensuring our work remains innovative, inclusive, and impactful. You will enable trust, shared accountability, and collective ambition; strengthening our position as a catalyst for collaboration, equity, and social change.

From influencing policy to driving investment into the sector, your leadership will help organisations and individuals thrive. You will champion financial sustainability, nurture a values-driven culture, and enable colleagues to take ownership and deliver exceptional support.

As a trusted advocate, you will represent Bolton CVS and 10GM in strategic spaces and high-profile events, amplifying the voice of the VCSE sector and forging partnerships that unlock opportunity and resilience.

We're looking for someone who:

Leads with Energy: Brings dynamic, values-driven leadership that motivates teams and partners toward shared goals. Creates momentum and a culture of ambition and collaboration.

Thrives in the Fast Lane: Enjoys an evolving environment and embraces new challenges with enthusiasm, agility and resilience.

Adapts and Innovates: Translates strategic ambition into clear priorities and measurable outcomes that deliver lasting change. Anticipates future needs, embraces innovation, and leverages new approaches to strengthen organisational and sector-wide effectiveness and impact.

Celebrates Diversity: Promotes equity, diversity, inclusion and belonging. Builds an organisational culture where all voices are valued and shape decisions.

Connects Hearts and Minds: Builds authentic relationships with stakeholders, partners, and communities. Creates trust and shared purpose to unlock collaboration and collective impact.

Speaks the Language of Impact: Communicates with clarity and influence across diverse audiences. Articulates complex ideas in ways that inspire confidence, engagement, and action.

Navigates Complexity: Provides strategic leadership across internal operations and external partnerships. Balances organisational priorities with sector-wide opportunities to drive alignment, collaboration, and sustainable outcomes.

Leads Through Challenge: Provides confident, values-driven leadership in sensitive or high-pressure situations. Creates space for constructive dialogue, builds consensus, and transforms challenges into opportunities for growth and resilience.

Ready to Lead Boldly? If you’re prepared to bring vision, energy and influence to the table, this is your opportunity to strengthen the future of Bolton CVS, 10GM and the wider VCSE sector. As CEO, you’ll be at the heart of driving collaboration, championing equity, and unlocking potential, helping organisations and communities thrive. This isn’t just a role; it’s a chance to lead with purpose and make a lasting impact.
 

We are seeking an inspiring and strategic leader to drive the growth of our philanthropy programme as we deliver our most ambitious strategy yet including a new £200m Global Cancer Appeal for a major development in Chelsea. You’ll lead and motivate a high-performing team, while also managing a personal portfolio and securing large value gifts. This is a unique opportunity to make a real difference for people affected by cancer, working alongside passionate colleagues and dedicated supporters.

What you’ll be doing

• Lead the Philanthropy strategy and drive growth across all high‑value income streams
• Identify, cultivate and solicit major supporters to secure high value donations aligned to agreed targets, including the £200m Global Cancer Appeal.
• Recruit and work with Appeal Board members, senior volunteers and trustees to progress prospects and secure transformational gifts.
• Build strong relationships with internal and external stakeholders, including senior clinical leaders, to shape compelling fundraising priorities and packages.
• Work with the Head of Philanthropy & Special Events and the Head of Trusts, Stewardship and Philanthropy Communications to lead, motivate and inspire our high-performing teams
• Contribute to charity‑wide leadership, governance and risk management; deputise for the Associate Director as appropriate.

About you

You bring a well‑established, highly successful career in high‑value philanthropy, with:

• A proven record of securing seven‑figure and above gifts, and developed expertise in high‑value acquisition and relationship management.
• Experience in identifying, recruiting and managing senior volunteers, and working credibly with donors, board members, VIPs and ambassadors.
• Strategic leadership of senior fundraisers and teams, driving performance, culture and process change.
• Significant budget accountability (c.£1m+), high numeracy and the ability to interpret financial reports and KPIs.
• Excellent written and interpersonal communication skills; confident handling complex, sensitive and confidential information.
• Commitment to equity, diversity and inclusion, embedding inclusive practice across fundraising.

What we offer:

• Hybrid working between home and Chelsea with occasional travel to Sutton.
• Flexible working around our core hours of 10am to 4pm
• 27 days annual leave rising with length of service
• Up to 6% employer contributions subject to matched contribution from you (increasing with length of service)
• Training, support and development opportunities
• Access to the blue light discount scheme and other discounts opportunities
• Access to subsidised staff restaurants, on-site yoga and wellbeing classes, staff choir and much more
• Range of wellbeing initiatives including access to an employee assistance programme designed to save money and improve your physical, financial and mental health and wellbeing, access to free online GP appointments and free eye tests and contribution towards any glasses required for work purposes

Inclusion Matters

We are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people from all backgrounds and walks of life.

If this sounds like the opportunity for you, we’d love to hear from you.

Our people and volunteers are at the heart of our mission. This role is a fantastic opportunity for an experienced, people-focused manager to shape and deliver both our employee and volunteer experience. You will lead on the design and delivery of our people processes, recruitment, and engagement initiatives, while also driving forward our volunteer strategy and ensuring a positive, consistent experience for our 400+ volunteers.

Working closely with team members across The Charity, you’ll bring expertise, energy and creativity to support, engage and inspire people to give their best - whether they are employed by the charity or volunteering their time and skills.

WHO WE'RE LOOKING FOR:

We’re looking for a people-focused and purpose-driven manager who will bring energy, empathy, and expertise to our employee and volunteer experience. You’ll be equally confident in advising managers and leaders on people matters and delivering operational processes, from recruitment to onboarding.

You’ll be able to navigate HR and volunteering processes with confidence, ensuring our people feel supported, valued, and equipped to perform at their best. And you’ll have experience of managing or developing volunteer programmes, with a passion for creating a positive, engaging and inclusive experience for everyone who chooses to give their time and skills to The Charity. Whilst we recognise candidates won’t necessarily hold equal strength in employee and volunteer management, the role holder will need experience working across these areas in this role.

You’ll be curious, digitally minded and comfortable using insight and feedback to drive improvements. But above all, you’ll be motivated by our vision to find a cure for brain tumours and will be inspired by how incredible people and volunteering practices can play a part in making this happen.

KEY ACCOUNTABILITIES:

Managing people operations and advisory support

· Support managers with employee relations advice and guidance (informal and formal people processes), acting as a trusted expert on all people policy and process matters.

· Oversee the employee lifecycle from recruitment through to leaving The Charity, ensuring inclusive, legally compliant and engaging processes throughout each stage.

· Lead recruitment campaigns and talent attraction, writing compelling adverts and building a diverse talent pipeline.

· Manage onboarding and induction processes to ensure a positive first 100 days at The Charity.

· Oversee the communication and administration of policies, contracts, payroll changes, and compliance checks (Right to Work, DBS, references).

· Partner with People & Culture team members to plan and deliver initiatives relating to wellbeing, performance, reward and recognition, and EDI.

· Maintain accurate records on PeopleHR (our HR database) and Team Tailor (our Applicant Tracking System), ensuring compliance with employment law and GDPR.

Managing volunteering operations

· Lead the operational plan with respect to volunteering, ensuring volunteering supports departmental priorities. This will include acting as the central point of contact for volunteering operations, providing guidance, support and inspiration to teams and volunteers on volunteering policy and process.

· Oversee the recruitment, induction and training of volunteers, working with the People Operations Officer, Senior Learning Officer and People Administrator, developing digital and in-person learning resources. This will include promoting volunteering opportunities internally and externally, ensuring clear and engaging communications.

· Develop recognition initiatives to ensure volunteers feel valued and connected, including campaigns such as Volunteers’ Week and Trustees’ Week, working alongside the Internal Communications Manager role.

· Support Volunteer Coordinators across teams with advice, training and problem-solving to ensure a consistently excellent volunteer experience.

· Ensure volunteering activity is safe and aligned with safeguarding, risk and data protection standards through ensuring policies and procedures are up to date and compliant with legislation.

· Manage the volunteer management system (Volunteero) and use data and feedback to evaluate and improve the volunteer experience.

Supporting values-led best practice through our work

· Build strong collaborative relationships with team members across The Charity to maximise the contribution of both employees and volunteers.

· Champion our values of being bold, collaborative, innovative, and community first through all people and volunteer initiatives.

· Keep abreast of external best practice in HR and volunteering to ensure our approaches are inclusive and effective.

· Provide line management support to People and Culture team members where relevant, ensuring clarity of expectations and activities, and supporting their development and wellbeing.

Position: Business Intelligence Impact Lead
Hours: Full-time (35 hours a week)
Contract: Permanent
Location: Office-based in London N4, with flexibility to work remotely
Salary: Starting from £44,339 per annum plus excellent benefits *
Salary Band and Job Family: Band 3, Profession/Technical
*you’ll start at our entry point salary of £44,339 per annum, increasing to £47,110 after 6 months service and satisfactory performance and to £49,881 after a further 6 months.

About Us

We make sure people living with MS are at the centre of everything we do. And it’s this commitment that unites us across the UK.

Our strategy is based on what people affected by MS have told us is important to them. It gives us a clear and determined focus.

Our work is based on the hopes and aspirations of our MS community. Together we campaign at all levels, fund ground-breaking research and provide award winning support and information.

Our people are our greatest asset and the key to our success. We offer a vibrant, progressive working environment where you'll be able to make a difference.

About this job

This year, we’ve embarked on a bold, strategic initiative to enhance our data capabilities.

We’re aiming to improve our data use, integration and analytics to increase engagement, maximise impact and drive forward our strategic goals. With a key focus on effective and efficient operations, collaboration and continuous improvement in our Technology, Strategy and Business Intelligence teams.

To achieve this ambition, we’ve developed a new technology infrastructure which we are calling “Sage”. We’re implementing new technology infrastructure this year (such as our new CRM system and suite of data tools – Microsoft Dynamics).

This role involves developing and implementing frameworks, conducting detailed analyses, and leading evaluations to provide actionable insights. By collaborating with various departments and stakeholders, the BI Lead ensures that data-driven decision-making and performance measurement are integral to ways-of-working, enhancing overall effectiveness and fostering continuous improvement.

This role develops and implements organisational data strategies and frameworks for measuring the impact and performance of the MS Society’s work, aligned to organisational strategy, covering data collection, analysis, and reporting, and ensuring consistency, accuracy, relevance, and timeliness of impact and performance evidence and insights.

Experience of stakeholder management both internal and external; and designing and delivering complex analysis and evaluations is required.

With one direct report, we require a seasoned manager / lead and the person applying should also have proficiency in statistical analysis software (e.g., SPSS, R, Python) for advanced data analysis and modelling (e.g. logic models, theory of change and other evaluation models), and experience in using survey tools and software for data collection and analysis.

Closing date for applications: 9am on Friday 2nd January 2026
Interviews are scheduled to take place week commencing 12th January 2026.

Interested?

PLEASE PRESS THE 'HOW TO APPLY' BUTTON FOR MORE INFORMATION.

We particularly welcome applications from disabled people and or people from minoritised ethnic backgrounds.

We’d be grateful if you downloaded and completed the equality and diversity monitoring form and submit it with your application. 

Disability Confident Employer 
We’re a Disability Confident Employer and we’re committed to promoting equality and diversity.

You can ask for reasonable adjustments as part of both our recruitment and new starter on-boarding processes.

If you need any help or adjustments to apply for this role, please contact us. You can also ask for the application materials to be sent to you in a different format. Such as for them to be sent to you by email or in a larger word format.

More about our recruitment and selection process 

• The first round of our recruitment and selection process includes an interview with competency-based questions.
• Our recruitment and selection process might also include extra tasks. For example, a written or Microsoft Excel test or making a presentation.  
• We’ll let you know what the selection process will include when we invite you to interview. You can ask for any more reasonable adjustments for the interview as part of the invitation.
• You might also be invited for a second interview. We’ll let you know about this during the selection process.

More about our employee benefits:
We have a wide range of employee benefits including (but not limited to): 

Encouraging work life balance

• 39 days paid annual leave (including bank holidays), pro-rata for part-time
• More annual leave entitlement, based on length of employment
• Smart working options (with the opportunity to work remotely and find a smart working pattern that suits both you and us) 
• Flexible working options 

Caring for you and your family 

• Generous sick pay entitlement
• More sick pay entitlement, based on length of employment 
• Opportunity to buy and sell annual leave in each calendar year 
• Free access to a GP virtually 24 hours a day/7 days a week allowing you unlimited advice, reassurance and where appropriate diagnosis 
• Enhanced leave for new parents 
• Free access to a confidential 24 hours a day/7 days a week helpline service for both you and your family with a specialist range of support and information
• Special leave options (such as up to 5 days paid leave for domestic or personal emergencies a year)
• 10 days paid disability leave a year, pro-rata for part-time 
• 10 days paid carers’ leave a year, pro-rata for part-time 
• Cycle to work scheme 
• Death in service scheme
• New family-friendly benefits, including paid leave:
  • In the event of miscarriage or still birth 
  • To support fertility treatments
  • For antenatal appointments for both parents

Thinking about your finances 

• Enhanced salary sacrifice pension scheme
• Discounted season ticket loan and interest-free emergency loans
• Give as you earn to support other charities of your choice before tax
• New employee portal including lifestyle savings vouchers and personal wellbeing

Enriching your life at work

• Personalised development plans with a wide range of training courses and opportunities to source additional training options with your line manager
• Yearly internal apprenticeship opportunities
• New, modern offices that embrace working together both in-person and remotely 
• Various opportunities to influence how we internally operate (including surveys, and focus and committee groups) 
• Active and supportive internal employee networking groups for collaboration and peer support 
• 2 days paid leave a year for volunteering for MS Society activities during normal working hours (such as fundraising events, or campaigning in the local community) 
• 2 days paid leave a year for volunteering with other charities during normal

Safeguarding 
We’re committed to safeguarding and promoting the welfare of everyone who uses our services and we come into contact with.

This is regardless of Gender, Race, Disability, Sexual orientation, Religion or belief, Pregnancy, Gender reassignment.

We recognise our particular responsibility to make sure vulnerable adults and children are protected.

We have measures in place to protect everyone we come into contact with from abuse and maltreatment of all kinds.

Your right to work in the UK 
You must have the right to work in the UK to work in paid employment with us. You’ll need to share documents showing you’re eligible to work in the UK if we offer you employment.

You can find the UK visas and permits granting you the right to work in the UK on the UK Government website. We currently don’t have a Sponsor Licence agreement with the Home Office and aren’t able to support you with your visa applications.

No agencies please.

We are proud to be supporting the leading independent grant making foundation in the west Midlands and Warwickshire, in their search for a Chief Operating Officer.

They nurture philanthropy, connecting people who care with incredible causes that matter. They help unlock the resources to tackle local issues, and support people and communities to thrive across the region.

They are recruiting for a new position, a Chief Operating Officer, to support the CEO, having overall accountability for the organisation’s operations. The COO will play a pivotal role in implementing their strategy, aimed at improving operational efficiency and diversifying income streams.

Chief Operating Officer 

£60,000-£65,000 + benefits  

Hybrid working, 2 days in the office in Coventry

The COO will ensure that ways of working are as effective as possible, enabling the team to meet their ambitions and modernise their internal operations and governance, freeing up capacity for the CEO to build strong relationships with donors and partners working with communities.

Key responsibilities include: 

• Play a central role as a member of the executive team in the overall leadership, strategic direction and governance of the Foundation. 
• Work with the whole team to implement the organisational strategy and business plan.

• Lead on the development of the grant making strategy, ensuring processes are efficient, compliant and deliver an outstanding experience for applicants and donors.
• Oversee the day-to-day operational management of the Foundation, ensuring systems, policies and processes are appropriate and effective.

• Oversee fundholder relationships, demonstrating value and impact whilst overseeing performance against programme delivery commitments.

• Oversee research, insight and impact inputs and ensure effective horizon scanning for emerging trends and technologies.

• Oversee HR and marketing strategies to strengthen the culture and visibility.

As COO, you will have a strong commitment to the mission and values of the foundation, with a passion for making a difference to the lives of people in the West Midlands and Warwickshire. You will need Senior management experience within a nonprofit, charitable or comparable grant-making organisation, evidenced by successful strategic planning and execution.

How to Apply 

To apply for the role, please upload your CV together with a supporting statement (of no more than 1000 words) onto the Prospectus website via the link below.  
  
Please ensure that you have included a telephone number, as well as any dates when you will not be available or might have difficulty with the recruitment timetable.  
  
If you wish to apply using an alternative format, please contact Prospectus.  
If you would like to have an informal conversation about the role, please contact our retained partners. 
  
At Prospectus we believe passionately that a truly inclusive workplace leads to increased social impact. We are committed to supporting our clients build more inclusive teams. To understand how we are performing, we ask that you kindly complete the brief equal opportunities questionnaire when you submit your application via our website. Please be assured that your responses are kept confidential, separate from your candidate record, are not part of any application you make, and that the consultants never see individual responses to the questionnaire. 

Recruitment Timetable 

Deadline for applications: Sunday 8th Feb (midnight) 

Interviews with Prospectus: 24th Feb – 2nd March

First stage interviews with the foundation: 17th and 19th March

Second stage with the foundation: 24th March

We are looking for someone to join us for a maternity cover contract from February 2026 to March 2027.  In our London Office vet team as our Veterinary Nurse Manager overseeing and supporting our vet nurse teams across the organisation.  

What does this role do?

As a Veterinary nurse manager you will,
 

• Lead and manage including making any required changes to  the SAS and VSF funding schemes, supporting the team to manage their workload.
• Oversee the invoice management for payments relating to these schemes and liaising with the Head of Finance.
• Support the Senior Vet Nurses in managing the Emergency Trust Fund (ETF) and any exceptional funding agreed for veterinary care of dogs.
• Provide professional support to the veterinary nursing teams working within the rehoming centres supporting their individual professional development as well as the functions of the vet suites. 
• Oversee patient safety and continual improvement across all vet nurse teams.
• Liaise with wider DT departments (Operations, Communications and Customer Support Centre) to manage escalated complaints which may include difficult or sensitive situations.
•  Represent the clinical veterinary team in cross organisational projects as well as undertake project management work that aligns with our strategy. 

Please see the attached job description for further details.

Interviews for this role are provisionally scheduled for the w/c 5th January 2026.

Could this be you?

Someone with strong veterinary experience who is able to build relationships, manage others and is able to set high expectations. 

The role is part of the senior management team and involves working at the London office. It includes development of training programs along with the Learning & Development team and wider organisational connections. Representing the veterinary perspective at internal stakeholder meetings and representing Dogs Trust at external stakeholder meetings. Although this is primarily an office-based role, there may be clinical work required as necessary within our rehoming centres or for other teams.

About the team

The Dogs Trust Veterinary Department is a friendly team of veterinary nurses, veterinary surgeons and admin team working in the London Office. The primary responsibility for this team is to provide case guidance and management options for dogs within our care across 
our network of rehoming centres and other veterinary related schemes such as Outreach, Shared Adoption Scheme (SAS), Veterinary Support Fund (VSF) and the Emergency Trust Fund (ETF).

Are you ready to shape the future of workplace culture?

As a Human Resources Advisor, you’ll be at the heart of creating fair, consistent, and supportive people practices across the Motor Neurone Disease (MND) Association. This is your chance to influence how colleagues experience work every day, guiding managers with expert advice and helping employees feel valued. Based in Northampton with hybrid working, this 12-month Fixed Term Contract offers variety, responsibility, and the opportunity to make a meaningful difference across the organisation.

Hybrid Working and Flexibility: This role offers hybrid working, with the expectation to attend the office minimum 1 day per week.

Key Responsibilities:

• Responsible for employee relations casework including managing disciplinary, grievance, performance, and absence matters.
• Escalate complex or high-risk cases to HR Business Partners when required.
• Provide expert ER support during organisational change and transformation activities.
• Design and embed a clear and robust case management framework with reporting and SLA tracking.
• Monitor and update HR policies to ensure compliance with legislation and organisational priorities.
• Advise and empower managers with practical guidance on employee relations and policy application.
• Collaborate across the HR team, maintaining strong links with payroll, recruitment, and other internal partners.
• Support the Head of HR with reporting, risk mitigation, and delivery of key ER and policy initiatives.

About You:

• Proven experience managing a wide range of employee relations casework, including disciplinary, grievance, performance, and absence management.
• Strong understanding of UK employment law and its application in ER cases.
• Skilled in developing and implementing HR policies and procedures.
• Excellent communication skills, able to influence and engage at all levels.
• Strong organisational and problem-solving abilities with attention to detail.
• Confident in managing conflict and resolving issues with fairness and empathy.
• Professional and discreet in handling sensitive and confidential information.
• CIPD Level 5 qualification (desirable)
• Experience in supporting restructures, reorganisations, and other change management activities (desirable)

About Us:

Our vision is a world free from MND. Our mission is to improve care and support for people with MND, their families and carers. We fund and promote research that leads to new understanding and treatments and brings us closer to a cure for MND. The Association also campaigns and raises awareness so the needs of people with MND, and everyone who cares for them, are recognised, and addressed by wider society.

What We Offer:

• 28 days holiday, increasing to 33 days after 5 years, plus Bank Holidays.
• Access to UK Healthcare, including dental, eyecare, health screenings, and therapies.
• 24/7 GP access via phone and video.
• Life assurance and confidential counselling helplines.
• Salary sacrifice schemes (Cycle to Work, Buy/Sell Annual Leave).
• Access to Benefit Hub for discounts on everyday shopping.
• Enhanced pension scheme.
• Opportunities for training and personal development.
• Hybrid working.

The full job description and further information about working for the MND Association is available in the candidate pack.

We are committed to equality, diversity, and inclusivity. We work to remove barriers for everyone affected by MND, employees, volunteers, and stakeholders.

As part of the Disability Confident Scheme, we guarantee interviews for disabled applicants who meet the role's requirements.

If you’re ready to bring your expertise to a role where your contribution truly matters, join us as a Human Resources Advisor and help us build a supportive and inclusive future together.

Goodman Masson are delighted to be partnered with The Scouts to recruit for an Interim Financial Controller on a 12 month Fixed Term Contract (MAT cover). 

The Scouts actively engages and supports young people in their personal development, empowering them to make a positive contribution to society. 

As their Financial Controller, you will lead the Financial Accounting and Payroll team. This hands-on, strategic role requires a leader capable of driving operational efficiency in transactional accounting while managing the complexity of statutory reporting, audit, and internal control frameworks.

Key Responsibilities: 

• Oversee all day-to-day accounting operations (AP, AR, GL, Banking) and drive efficiency. Ensure the integrity, controls, and continuous improvement of all finance systems.

• Be the primary lead for the production of annual statutory accounts and the management of the year-end audit. Ensure full compliance with tax obligations (VAT, Corporation Tax) and external regulations.

• Design, implement, and maintain a robust and effective internal control framework, ensuring processes are documented and controls are strictly followed.

• Lead cash flow management, debt collection, liaise with investment managers, and report on compliance with the financial reserves policy.

• Manage and motivate the Financial Accounting Team and oversee the Payroll Operations Manager, ensuring an accurate, timely, and compliant payroll and pensions service.

• Act as a key advisor to employees and trustees, specifically managing the fixed asset register and partnering on capital expenditure budgets.

Essentials: 

• A recognised, full Professional Accounting Qualification (ACA, ACCA, CIMA).

• 5-10 years' Post-Qualification Experience (PQE) in a senior financial accounting or audit position with a demonstrable track record of success in managing complex financial operations.

• Experience working within a charity environment and strong knowledge of charity SORP. 

• Proven experience in statutory accounts production, managing audits, implementing strong internal controls, and overseeing transactional teams.

• Strong change management skills and a passion for driving continuous process and system improvements.

Salary is up to £68,000 + Excellent Benefits. 

The Scouts are based in Gilwell Park, Chingford, London. Hybrid working with 2 days per week in the office. 

Advert closes on Friday 12th December. Applications will be reviewed on a rolling basis. 

The Family Treatment Service (TFTS) is a respected, CQC-registered, not-for-profit mental health clinic based in Wimbledon Village. We provide compassionate, evidence-based care for individuals, couples, and families, with specialist services, and a growing multidisciplinary team.

As we enter an exciting new phase of growth, we are seeking a Managing Director to take over day-to-day leadership from our founding team. This is a rare opportunity to guide a well-established and values-driven service through transition—maintaining our clinical integrity while strengthening operational systems and ensuring long-term sustainability.

Key Responsibilities

• Lead the organisation through a structured transition period, working closely with the founders to preserve TFTS’s ethos and high standards of care.
• Oversee all business and operational functions, including HR, finance, governance, and compliance.
• Ensure full CQC and regulatory compliance, with strong governance and risk management.
• Develop and deliver a strategic plan for sustainable growth, innovation, and service development.
• Foster a positive, inclusive culture—supporting staff wellbeing, communication, and professional development.

About You

• Proven senior leadership experience in a CQC-registered healthcare, charity, or not-for-profit setting.
• Strong commercial and operational management skills with financial oversight experience.
• Excellent interpersonal and communication skills—able to lead with empathy during change.
• Strategic thinker with a track record of implementing operational improvements.
• (Desirable) Experience in mental health or family-centred services and leading organisational transformation.

The Senior Fundraising & Grants Manager will lead the development and delivery of Bite Back's fundraising strategy with a primary focus on trusts, foundations and institutional grants. You’ll oversee the organisation’s grants pipeline, coordinate funding applications and reports, and ensure excellent standards of funder stewardship and compliance. You’ll also play a role in developing early-stage public fundraising activities to diversify income and support the long-term sustainability of Bite Back’s youth-led mission.

RESPONSIBILITIES

The Senior Fundraising and Grants Manager is accountable for:

Fundraising Strategy & Planning

• Design, deliver and monitor a values-aligned fundraising strategy, with a primary focus on trusts and foundations.

• Set annual income targets, track progress against goals, and report performance to senior leadership and trustees.

• Identify new income opportunities to support Bite Back’s strategic growth and impact.

• Develop and maintain a 12–24 month grant pipeline to forecast income and manage funding cycles.

• Ensure all fundraising activity complies with the Code of Fundraising Practice, GDPR, and Bite Back’s ethical standards.

Grants from Trusts and Foundations

• Lead the processes for securing income from trusts, foundations and institutional funders, from prospect research through to submission, reporting and renewal.

• Research, identify and prioritise funding opportunities aligned with Bite Back’s youth-led mission and programmes. Collaborate with internal teams to conduct due diligence to ensure funding sources are aligned with our values.

• Prepare and submit high-quality, evidence-led, and compelling grant proposals in collaboration with the CEO, Director of Finance & Operations, Monitoring & Evaluation Manager, and programme leads.

• Coordinate grant management and tracking: maintain accurate records of deadlines, deliverables, and reporting requirements.

• Work with the finance team to develop accurate project budgets and ensure financial reporting meets funder expectations and our operational needs.

• Produce and submit clear, engaging progress reports to funders that highlight impact, learning, and youth voices.

• Monitor grant income and expenditure, ensuring compliance and timely claims against restricted funding.

• Work with the Operations and Contracts Manager and the Monitoring and Evaluation Manager to develop and improve systems for grant tracking and data integrity within the CRM (Salesforce).

Donor Stewardship and Relationship Management

• Work closely with the CEO to build and maintain strong relationships with existing and potential funders, ensuring high-quality engagement and stewardship.

• Coordinate communications, updates, and thank-you processes for donors to encourage repeat and multi-year funding.

• Lead workstreams, working closely with the Brand Manager and leadership team for support, in order to deliver meetings, presentations, and reports to funders.

• Represent Bite Back at relevant events, funder briefings, and networking opportunities.

• Promote a culture of fundraising awareness and collaboration across the organisation.

Fundraising Development

• Work with the Communications and Operations teams to explore and pilot small-scale public fundraising initiatives (e.g. individual giving, online campaigns, web donation tool).

• Work with the CEO and Communications team to develop a new strategy to build a strong and committed donor network of high net worth individuals aligned with Bite Back’s values

• Develop systems, messaging, and supporter journeys that reflect Bite Back’s youth-led identity.

• Explore opportunities for revenue from the public sector.

• Test new public fundraising channels and evaluate their return on investment to inform future strategy.

Other

• Champion Bite Back’s values - Fresh, Resilient, Respectful, Energetic, and Real - in all fundraising work.

• Collaborate with the youth activism, communications, and policy teams to translate programme outcomes into fundable opportunities and compelling narratives.

• Stay informed about trends in the fundraising and grant-making sectors and share learning across the team.

SKILLS AND EXPERIENCE 

We will be looking for applications that demonstrate experience in at least some of these, and evidence of capacity to build skills in other areas. Please don’t be put off applying for one of our jobs because you can’t demonstrate every skill. If you're passionate and excited about working for us, and possess the main skills and experience we are looking for, go ahead and apply. You could be just what we are looking for!

The ideal candidate would have the following:

Essential

• Proven experience in securing income from trusts and foundations, ideally within the non-profit or campaigning sector.

• Track record of developing and managing a grant pipeline and meeting income targets.

• Excellent written communication skills with experience producing high-quality funding applications and impact reports.

• Strong organisational and project management skills with the ability to meet multiple deadlines.

• Understanding of budgeting and financial management for grant-funded projects.

• Strong relationship-building and stakeholder engagement skills.

• Experience using CRM systems for tracking income and reporting (ideally Salesforce).

• Knowledge of fundraising regulations, GDPR, and ethical standards.

• Commitment to Bite Back’s youth-led, systems-change mission.

Desirable

• Experience of developing public fundraising initiatives (individual giving, digital, community).

• Familiarity with youth-led or campaigning charities.

• Experience managing cross-team collaboration on proposals and reports.

• Understanding of impact measurement and evaluation in fundraising contexts.

• Confidence presenting to funders or representing the organisation externally.

Goodman Masson are delighted to be partnered with The Scouts to recruit for an Interim Financial Controller on a 12 month Fixed Term Contract (MAT cover). 

The Scouts actively engages and supports young people in their personal development, empowering them to make a positive contribution to society. 

As their Financial Controller, you will lead the Financial Accounting and Payroll team. This hands-on, strategic role requires a leader capable of driving operational efficiency in transactional accounting while managing the complexity of statutory reporting, audit, and internal control frameworks.

Key Responsibilities: 

• Oversee all day-to-day accounting operations (AP, AR, GL, Banking) and drive efficiency. Ensure the integrity, controls, and continuous improvement of all finance systems.

• Be the primary lead for the production of annual statutory accounts and the management of the year-end audit. Ensure full compliance with tax obligations (VAT, Corporation Tax) and external regulations.

• Design, implement, and maintain a robust and effective internal control framework, ensuring processes are documented and controls are strictly followed.

• Lead cash flow management, debt collection, liaise with investment managers, and report on compliance with the financial reserves policy.

• Manage and motivate the Financial Accounting Team and oversee the Payroll Operations Manager, ensuring an accurate, timely, and compliant payroll and pensions service.

• Act as a key advisor to employees and trustees, specifically managing the fixed asset register and partnering on capital expenditure budgets.

Essentials: 

• A recognised, full Professional Accounting Qualification (ACA, ACCA, CIMA).

• 5-10 years' Post-Qualification Experience (PQE) in a senior financial accounting or audit position with a demonstrable track record of success in managing complex financial operations.

• Experience working within a charity environment and strong knowledge of charity SORP. 

• Proven experience in statutory accounts production, managing audits, implementing strong internal controls, and overseeing transactional teams.

• Strong change management skills and a passion for driving continuous process and system improvements.

Salary is up to £68,000 + Excellent Benefits. 

The Scouts are based in Gilwell Park, Chingford, London. Hybrid working with 2 days per week in the office. 

Advert closes on Friday 12th December. Applications will be reviewed on a rolling basis.