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Victim Support
London 1.91 miles
Up to £25103 per annum + £2,800 London Weighting
Morgan Law - IT & Technology
Central London 0.02 miles
£52,000 per year
Child Poverty Action Group
N1, London 2.13 miles
£28,860 - £31,898 per year pro rata
CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices.
Hays Specialist Recruitment
London 0.35 miles
Up to £400.00 per day
Friends of the Earth
SW9, London 2.19 miles
£29,000 - £32,000 per year
The Prince's Trust
Blackfriars 1.08 miles
Indicative salary range for this role is £24,350.00 to £30,000.00
Morgan Law - IT & Technology
Chingford 10.4 miles
£58,000 - £69,000 per year
Morgan Law - IT & Technology
Chingford 10.4 miles
£49,000 - £57,000 per year
Page 1 of 87
London 1.91 miles
Up to £25103 per annum + £2,800 London Weighting
Full-time
Job description

Victim Support is looking for an IT Support Technician based in London. This post is for an initial 18 month fixed term but may be extended or made permanent depending on availability of funds.

Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.

We currently have an opportunity for an IT Support Technician to join our expanding team, working to support circa 1300 staff nationally working within an ITIL structured environment.

We are looking for individuals who are able to offer solid Service Desk and Desk Side experience in a Microsoft Windows and Citrix VDI environment, providing technical support including application support of bespoke applications (CRM). We need people who are able to offer:

  • Solid 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
  • Experience with Citrix VDI including XenApp and XenDesktop
  • Windows Server 2008/2012, Active Directory and Exchange 2010 experience
  • Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
  • Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
  • Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
  • Desktop and browser security components: including site security certificates, firewalls and anti-virus
  • IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
  • Ability to multitask across multiple incidents, be organised and have a keen eye for detail
  • Ability to build rapport with staff at all levels within the organisation, using good judgement and communication skills to deliver a high standard of service


Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.

You will be working within a system ensuring that the Service Desk is adequately covered between 09:00 hrs and 17:00hrs with expectation to travel to support offices (mostly in the London locality) and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidates must have the ability to take ownership of issues and see them through to resolution while providing excellent service.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background security clearance checks and Disclosed Barring Service checks will be required.

Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.

Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.

Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities.

More about Victim Support
About
Victim Support

VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more

Posted on: 20 February 2020
Closing date: 05 March 2020
Job ref: 2580
Tags: Advice, Information,IT
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