An international non-profit organisation are currently looking for an IT Project Manager to work with them on a fixed-term basis until the end of the year.

The post-holder will have responsibility for delivering enhancements and improvements to a number of IT systems & platforms that are business critical

Key responsibilities will include:

• The successful delivery of a set of key enhancements to the online reporting system
• The creation of a detailed plan tracking progress and managing changes
• Preparing and facilitating key governance forums including the working group and steering group; including preparing briefing papers and the agenda, ensuring that business concerns are addressed
• Working closely with the development team to oversee the development of the systems
• Managing key partners and suppliers to ensure success of the project

Experience required:

• A minimum of 5 years of project management experience within an IT environment
• Experience of working with project management methodologies specifically Agile & SCRUM
• The ability to liaise confidently and effectively with stakeholders of all levels of understanding of technologies
• The ability to manage project risk; make timely decisions, develop solutions and facilitate mitigating actions whilst working in fast paced environment

If you have the experience listed above, are interested in finding out more about this opportunity and available at short notice, please apply now with a copy of your CV.

We are looking for an IT Support Engineer to provide onsite 1st & end line support to our client in London.

Your duties will include;

• Resolving 1st and End line queries for approx. 200 users (some remote workers) in a predominantly Windows environment.
• Carry out technical investigation into support calls and escalate to the local technical team where issues require escalation.
• Maintain spare IT stock, warranties and software licences in accordance with the asset register.
• Instigate hardware swap outs within the timescales set out by the availability SLA to maintain service availability on failed devices
• Arrange and repair (where required) equipment under the terms of the warranty agreement on specific hardware.
• Produce formal damage reports as per the damage report process.
• Provide assistance in coordinating the testing and installation of new 3rd party software or services.
• Log/update or remove asset register information relating to kit when it is moved/deployed

Essential skills & technical ability required;

• Active Directory
• Windows
• AV support for meeting rooms
• VOIP support
• Printer installation & support
• SharePoint desirable

CPAG is looking for an IT technical support officer to support and develop an IT improvement and upgrade roll-out across CPAG’s offices in London and Scotland, in collaboration with our external IT support team. The role is varied and the successful applicant has the potential to make impactful enhancements to the IT capabilities of our charity, alongside improvements to the day-to-day working of staff.

This post is a 12 month fixed term contract and will be reviewed towards the end of the contract with potential to become permanent.

For more information and to apply please see our website

IT Manager, ICT Manager

The role is paying up to £400 per day (out of scope of IR35) and will run between 3-8 months.

Your new company

This is one of London's leading housing associations who are recognisable, important, positive and respectable. They are one of the London's largest and most trusted social housing providers, manages 50.000+ homes across London for diverse communities, from urban tower blocks to rural villages and towns. They provide more than just a home; they provide homes that are a foundation for life through technology to provide better lives.

Your new role

As the IT Manager your will be to assist with the delivery, security and upgrade of the G-Suite Enterprise Collaboration Suite. You will oversee and technically manage the delivery, security, upgrade and update of the service and assist in the development of various solutions and related 3^rd party services.

As the IT Manager this will be a 'hands on' technical role. You will be responsible for the overall direction for the collaboration work-stream, be the technical lead for collaboration issues, provide direction for delivery, security, upgrade. Planning, and overseeing the implementation, testing and migration of collaboration related services. In addition, you will be responsible for the decommissioning of related legacy services and ensuring that data is encrypted, secure and protected under GDPR regulations.

What you'll need to succeed

• Implement G Suite Enterprise

• Migrate legacy services from MS Exchange 2010 to G Suite

• Agree and test migration approach from OpenText and Exchange into G Suite.

• Work with partner organisations to deliver this migration.

• Oversee the migration of users onto G Suite

• Plan, deploy and migrate solutions to replace legacy 3rd party Collaboration services

• Establish appropriate policies and permissions related to Email, Groups, Team Drives and 3rd Party apps

• Experience of Microsoft Exchange to G Suite migration

• Good understanding of project life cycles for technical delivery

• Understand and translate requirements into business and technology solutions

• Experience of transformation programmes

• Experience of shared service infrastructure implementation

• Strong history and track record of completing tasks on time and of the required quality

• Ability to anticipate issues and work around them

• Experience of working across Enterprise platforms

• Knowledge of application development and system architecture

• Experience of working in an Agile team or working remotely

What you'll get in return
Flexible working options available.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Due to internal promotion we are looking for an IT Support Officer to join our Infrastructure Services team.

The IT Support Officer is the single point of contact for IT Infrastructure and facilities related queries, providing excellent 1st line support for users whilst managing desktop software and hardware to maximise the benefit of Friends of the Earth’s investment in Infrastructure Services.

We are looking for someone who has a broad range of IT knowledge to provide support for users, along with the ability to present technical information to both technical and non-technical audiences.

For more information please visit our website.

Closing date: Sunday 8th March 2020 (23:59)

We offer a competitive range of benefits, good work/life balance, excellent learning and development opportunities and a vibrant organisational culture.

We are an equal opportunities employer and are especially keen to encourage applications from people currently under-represented in the environment movement.

Friends of the Earth is an international community dedicated to protecting the natural world and the wellbeing of everyone in it. We lead campaigns, provide resources and information, and drive real solutions to the environmental problems facing us all.

IT Support Engineer

£23,000 per annum

(Monday- Friday)

Permanent 

Location: 175 St John Street, London, EC1V 4LW

Your new employer:

Place2Be is the leading children's mental health charity providing in-school support and expert training to improve the emotional wellbeing of pupils, families, teachers and school staff. We provide emotional and therapeutic services in over 600 primary and secondary schools in England, Scotland and Wales, reaching a school population of approximately 350,000 children.

Place2Be also provides training on mental health and wellbeing for teachers and other professionals who work with children and young people, so we can help to build “mentally healthy” schools and communities where all children can thrive and grow up with prospects, not problems.

If you share our core values of perseverance, integrity, compassion and creativity, we would love you to join us.  It’s sensitive and demanding work – but hugely rewarding and fulfilling - you will be helping give young people brighter futures.

Are we the type of life changing organisation you'd like to work for?

Overall Purpose:

You will be a member of the team responsible for operating the Service Desk within the IT Service. As the IT Support Engineer, you will support the IT Manager in being a Customer Service Champion.  You’ll assist the IT Manager in the development and delivery of the IT Strategy and provide First & Second Line service desk technical support to Place2Be’s IT User base. You will also provide technical input into project work (as and when required). 

What exactly will I be doing in this ground-breaking new role:

As the successful candidate you will manage the ticketing system by logging/updating/closing service requests, queries and incidents in the most effective way possible. You will assist on the maintenance of system performance across  Place2Be’s IT estate and be proactive in Place2Be’s communications and network systems.

You must have great experience with developing training programmes and an understanding of Microsoft systems. Having working knowledge of associates technologies such as CRM’s, unified communications, security, mobile and hardware technologies is also very important in this role. You will be a strong team player who is flexible and able to adapt to varying needs in order to prioritise tasks and workload.

The successful candidate will have:

• Notable hands-on experience as service desk engineer and developing training programs for user groups
• Strong technical understanding of Microsoft systems including windows 10 and office 365
• Good interpersonal and communication skills with people at different levels.
• Initiates, builds and maintains sustainable key stakeholder relationships internally and externally
• Clear precise attitude with methodical attention to detail

In return we offer you a range of fantastic benefits including:

• Enhanced Annual Leave entitlement
• Robust Learning and Development Programme
• Contributory Pension Scheme
• Life Assurance
• Employee Assistance Programme
• Cycle purchase and season ticket loan schemes
• Extended maternity/paternity pay

A supportive organisation we offer strong and clear leadership as well as a fantastic working environment to ensure your early success.

Closing Date:  Sunday 23rd February 2020 at 11.59pm

1st Interview:  Tuesday 03rd March 2020

Start Date: March 2020

If you share our core values of perseverance, integrity, compassion and creativity, we would love you to join us. It’s sensitive and demanding work - but hugely rewarding and fulfilling - you will be helping give young people brighter futures.

Place2Be is committed to equal opportunities and anti-discrimination practices and we positively encourage applications from all sections of the community. We are keen to reflect the diversity of the partner schools we work in and are particularly interested in attracting applications from male candidates, as well as candidates from Minority Ethnic (BAME) backgrounds.

Client-

My client is a well-established national organisation who are looking for an IT Infrastructure Manager to working closely with the IT Director in making sure that the IT Infrastructure is designed and managed to provide a strong, secure and flexible solution to the organisation.

Your Role-

You will be working with the Head of IT to design and deliver a strong, secure, and flexible IT solution. You will be supporting the IT Director to design and support a resilient IT Infrastructure to ensure that the network meets the requirements of the Cyber Essentials as a baseline security model. You will ensure network design is fully documented, and that appropriate support arrangements are in place for the organisation. You will also be responsibility for virtualised environment, and ensuring that suitable backup procedures are in place and managing a rolling programme to ensure all hardware and software remain compliant.

What you need to succeed for the role-

• 2 years previous experience as an IT Infrastructure Manager
• You will have experience of managing a team.
• Hands-on experience of Cisco firewalls, switches and routers.
• Experienced in supporting a VMWare environment, and have extensive knowledge of windows servers, and in the support of a hybrid Microsoft Exchange environment and Office365.
• Proven experience in overseeing the design, development, and implementation of infrastructure components and services. (AD, DNS, DHCP, Hypervisors, SAN, LAN, WAN, Networking, WLAN, Exchange)
• Proven experience with systems planning, security principles, network capacity planning and other best practices.
• Excellent software/hardware troubleshooting experience
• Knowledge of applicable data privacy practices and laws.
• Extensive knowledge of managing a windows environment
• Good Linux skills

What you get in return-

£60,000-£65,000 Plus company benefits

What you need to do next-

Please forward an updated copy of your CV by applying for this role.

Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Contract Type: Permanent

Hours: Full time – 35 hours a week

Closing Date: 23:59 on Monday 2nd March

This role is known as IT Support Executive in The Prince’s Trust

We are looking for an IT Service Desk Analyst to provide effective technical support and high levels of customer service to the Trust’s employees and volunteers. The role will involve processing, fault resolution, remote support and full responsibility for handling escalations and follow ups.

The ideal candidate will have a passion for IT and the work we do to transform the lives of young people.

Responsibilities:

• Resolving 1st / 2nd line technical issues by email and over the phone
• Prioritising, progressing and monitoring IT incidents and requests to ensure they are resolved within the agreed timescales
• Maintain a high level of first-time fix rates
• Resolving desktop/laptop/printer/application issues and basic network/server troubleshooting
• Providing excellent customer service and value to end-users
• Work in accordance to company policies, procedures and standards
• Complete small IT projects as required
• Work with the IT Support Manager, Head of IT Operations and other department leads to understand current issues, improve customer service and IT landscape

Requirements:

• Proven IT 1st line support experience
• Excellent phone manner and customer service skills
• Good verbal and written communication
• A team player but also able to work on your own accord
• Professional qualification such as A+ accreditation or equivalent
• Experience of working in a fast-paced environment with the ability to work under pressure and manage multiple tasks at any one time
• Previously worked with Windows 10, Office 365 and Sophos Anti-Virus

For more information, please go to the job description. 

Why we need 1st Line IT support:

This year we will support more than 70,000 young people through a range of proven programmes, with three in four achieving a positive outcome.

We have a bold ambition to extend the reach and impact of our work and help one million more young people transform their lives over the next ten years.  Our job is to inspire them, support them and release their potential, so that they can thrive and society can prosper. 

We will focus on innovation, to ensure we adapt and remain relevant in a rapidly changing world.  We owe it to ourselves and the young people we serve, to do the best work of our lives and to help give them an increasing stake in our economy and society. They are the key to a positive and prosperous future for all of us.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)
• In-house and external training opportunities available throughout the year

Indicative salary range for this role is £24,350.00 to £30,000.00 

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

We are committed to equality and believe in building a diverse organisation that is representative of and responsive to the needs of our young people and stakeholders.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 300 

IT Infrastructure Manager
Salary Range: £57,000 - £63,000
Location: The Old Police House, Hyde Park, London

About us

Created in March 2017, The Royal Parks is a charity that supports and manages 5,000 acres of historic parkland across London. Millions of Londoners and tourists visit our beautiful sites, which offer unparalleled opportunities for enjoyment, exploration and healthy living in the heart of the capital.

We look after eight of London’s largest open spaces; Hyde Park, The Green, Richmond, Greenwich, St James’s, Bushy and The Regent’s Parks, and Kensington Gardens. We also manage other important open spaces in the capital including Brompton Cemetery, Victoria Tower Gardens, Canning Green and Poet’s Corner.

About the role

As an experienced IT Infrastructure Manager, you will work closely with the Head of IT to design and deliver a robust, secure, and flexible IT solution.

Taking day-to-day responsibility for the smooth running of the IT systems, you will ensure that full business continuity plans are in place for our IT systems and services.

You will work closely with the Park Services and Events teams to ensure that appropriate access to IT services, including CCTV, is available throughout the Parks.

About you

To be considered as the IT Infrastructure Manager, you will need:

- Proven experience in overseeing the design, development, and implementation of infrastructure components and services including AD, DNS, DHCP, Hypervisors, SAN, LAN, WAN, Networking, WLAN and Exchange
- Proven experience with systems planning, security principles, network capacity planning and other best practices
- An MCP qualification
- A CCNP qualification
- A degree in an IT-related discipline
- Security Clearance (SC) or the willingness to undergo the clearance process

You will also be a methodical, well-organised individual with a keen eye for detail and good written and verbal skills. A flexible approach to your working day to ensure that the very best IT service is provided to our colleagues throughout the business will also be vital.

Ideal candidates will also have strong networking skills and hands-on experience of running a Cisco network environment. Experience of supporting a VMware environment would set you apart, as would extensive knowledge of Windows servers, including Microsoft Exchange running in a hybrid Office 365 environment.

Other organisations may call this role Infrastructure Manager, Network Infrastructure Manager, Infrastructure Engineer, Infrastructure Support Engineer, IT Manager, IT Estate Manager, Infrastructure Services Manager, or Infrastructure Project Manager.

To apply, please select the button shown and you will be directed into the application portal where you will need to upload the most recent version of your CV and a personal statement detailing how your skills and experience relate to the criteria detailed in the person specification.

Closing date: 21st February 2020

Webrecruit and The Royal Parks are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.

This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

IT Manager
Children's charity
London
6 months fixed term contract (possible extension)
£35,000 per annum, starting asap

I'm working with a wonderful children's charity to help them complete a period of transition in relation to their IT systems, they have recently moved on to the cloud and want to ensure all staff are up to date and are confident in using their new systems and tools. They are recruiting an experienced IT professional who has lots of experience in desktop support and can lead the charity's IT function.

The IT Manager role has been created to provide day-to-day support for users, complete the implementation of the Office 365 environment, educate and support users of Office 365 and be the main point of contact and project manager as they transition to a new 3rd party IT supplier.

The main responsibilities are:

* Ensuring teams have support to use effectively Office365
* Managing the transition to a new 3rd IT support partner
* Bringing more IT competency to the Charity
* Contributing to helping develop the new website

Please send CVs asap to: [email protected]

My client is recruiting this new role leading their business systems and applications strategy. Reporting to the Head of Technology you will be primarily responsible for the CRM system and all business systems; plus management of a team of application specialists and business partners/analysts.

Responsibilities

• Responsible for the effective support of all corporate applications including training and all associated communications
• Ensure that the business applications adhere to IT design standards including project and application development methodologies incorporating security
• Provide a continuous development framework for application analysts (product owners) and 3rd parties to log, track, develop and deploy application level change.
• Accountable for all the application development backlogs and associated delivery through 3rd party or internal resources.

The role will also work closely with product owners for other applications such as case management, document management, finance and human resource systems to advise on good practice in terms of application development and data management.

Your essential skills

• Able to manage an application development team
• Experience in digital and enterprise application product development
• Experience with Microsoft Suite of products, in particular, Office 365, SharePoint and Microsoft Dynamics or Salesforce
• Broad application technology expertise eg CRM, HR, finance, mobile applications, Internet portals

Benefits include

• Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
• Mandatory pension scheme, with an employer contribution of 8.5%
• 25 days' annual leave which increases with service to 28 days

Morgan Law are proud to be working with The Scout Association to recruit their permanent Technical Architect at a time of exciting digital transformation

They are looking for an experienced and ambitious technical architect to design and own key areas of the technology roadmap. This is a unique opportunity to bring your skills, experience and passion for technology to an historic and prestigious organisation to help deliver an ambitious digital transformation strategy for Scouting.

You will be responsible for the support and maintenance of business-critical systems and products. You should be independent and persistent with the resilience to cope with significant and often competing priorities

Key Tasks

• Design, maintain and improve our technology platform and infrastructure to support our ecosystem of digital services, business systems and data
• In partnership with our DevOps Engineer and Head of Technology, work towards continuous integration and delivery processes and infrastructure for the Scouts
• Play a leading role in designing a suite of new technology services to support our 160,000 volunteers and the technical and data architecture to underpin these
• Design, evaluate and help to procure technology systems and services to support the interoperability of a range of business critical systems and services
• Support, develop and maintain relationships with technical personnel in our key suppliers in order to ensure the highest level of technical standards, as well as systems which are sustainable and offer good value for money
• Ensure Scouts technologies are built and maintained to current best practice in data protection and cyber security and in line with GDPR, ISO27001 and other relevant guidance and legislation
• Keep abreast of developments in technology, leading evaluation of options and vendors and proactively making recommendations

Technical Skills & Experience required

• Microsoft stack technologies, comprising a range of .Net applications, knowledge of Content Management Systems
• Azure experience
• Demonstrable experience of design from scratch or significant improvement of technical architecture in a multi-faceted organisation
• Experience of designing for integration and interoperability between a range of digital services, applications and business systems
• Knowledge of current trends in web and application development

Morgan Law are proud to be working with The Scout Association to recruit a Dev Ops Engineer at a time of exciting digital transformation.

As part of a small, skilled in-house technology team, you will help to provide high-quality, secure and reliable digital services to this diverse charity and you should have proven ability to independently design, manage and improve Dev Ops systems and processes.

Key Tasks

• Work with their in-house product and application development teams and external supplier to deliver efficient and high quality applications, websites and services
• Work towards continuous integration and delivery processes and infrastructure
• Take lead responsibility for build, release and configuration processes for their web platform or other systems
• Manage and improve setup and performance of a combination of cloud and on-prem hosting environments across Scouts websites, applications and integrated business systems
• Take ownership of performance and quality, troubleshooting and proactively suggesting improvements to processes and infrastructure

Technical Skills & Experience required

• Advanced, applied and up to date knowledge of technologies to support and deliver end to end Dev Ops processes.
• Microsoft stack knowledge with .Net experience
• Azure knowledge
• Integration tool knowledge such as Redhat
• Knowledge of Scrum or Kanban
• a track record in contributing to the design and continuous improvement of infrastructure and Dev Ops processes
• Knowledge of current trends in web and application development, including UX and UI design and front end development frameworks and languages, including for mobile and wearable devices 

Morgan Law are proud to be working with The Scout Association to recruit a Senior Systems Engineer at a time of exciting digital transformation.

As a Senior Systems Engineer, you'll have responsibility for the day to day administration of the IT Infrastructure, implementing transitional projects, setting up, developing and maintaining business applications and core IT services within the organisation and between organisations.

You will support a variety of users, who can be staff, HQ appointed scouting volunteers, and indirectly the wider Scout membership. You will be involved in designing new IT business solutions with the various departments within TSA – in some cases be the technical lead within projects

Key Tasks

• Ensure high availability and acceptable levels of performance of critical IT applications and services, incorporating best practices in business continuity and disaster recovery capability
• Develop new systems and applications, implementation plans, custom scripts and testing procedures to ensure operational reliability.
• Be responsible for the day-to-day operation of servers and end user computers by monitoring system performance, optimising configuration, and organising maintenance and repair. Ensure that system downtime and equipment inventory are properly managed with appropriate change control processes.
• Identify opportunities for, and implement, automation of current manual processes such as staff on-boarding

Technical Skills & Experience required

• Solid experience in system administrator roles
• Degree in Computer Science or equivalent technical institution certificate
• An up-to-date knowledge and understanding of industry needs, as well as the technical demands.
• Excellent communication skills, particularly the ability to communicate with staff who aren't technically trained.
• Excellent knowledge of the technology vendors and their offerings

Technical Knowledge to include the following;

• Windows Server 2008-2016
• Office 365 and SharePoint
• Exchange Online/2016
• Azure and/or AWS
• SCCM or similar tools
• SQL 2003 – 2016
• Manage Engine ITSM
• Active Directory and DNS