It Manager Jobs in St Katharines Amp Wapping, Greater London

The ESU believes every child should be able to make their voice heard. We believe that the ability to progress and to thrive in life relies on building speaking and listening skills. Our oracy, debate, public speaking and cultural exchange programmes help young people to engage with the world, to speak more confidently, and to listen to and understand different points of view.  

The ESU was founded as a membership organisation, bringing together those who share a belief that better communication makes for better global understanding. Today, we have members across England and Wales who meet to socialise, gain new perspectives on the world and to help organise and raise funds for our educational work. There is also a strong international membership and global educational network.

We are seeking an organised, proactive and diligent Membership and Engagement Coordinator to lead on the administrative support for our members and the wider Engagement team. The post holder will be responsible for providing a seamless experience for members wanting to join the ESU or for those renewing their membership. The Membership and Engagement Coordinator will be responsible for developing relationships with members and branch chairs, finding ways to involve members in the work of the ESU and maintaining oversight of the organisation’s CRM. The post holder will also help support the ESU’s events and international work.

Responsibilities:

· Support the Membership Manager to implement a new recruitment strategy to grow ESU membership in agreed target audiences

· Work with the Membership Manager to ensure a straightforward renewals process, this includes sending email and postal renewal communications, updating lapsed memberships and taking credit and debit card payments.

· Ensure membership records on the CRM are accurate and up-to-date.

· Assemble and dispatch Welcome Packs to new members.

· Act as the first point of contact for current and prospective members and assist with their queries.

· Assist with the production of monthly membership statistics and reports.

· Ensure the ESU has robust and clearly documented membership processes and make suggestions to enhance and resolve issues that arise.

· Maintain records of international ESUs and support the Director of Global Engagement with sending communications to this group.

· Liaise with branch chairs to support their requirements and provide details on membership statuses for their branch members.

Essential:

· An understanding of the nature and importance of the ESU’s charitable work within educational and wider contexts and a strong commitment to increasing the impact of the organisation’s work

· Highly organised, with an ability to ensure deadlines and targets are met

· Excellent written and verbal communication skills

· Ability to ensure a high level of accuracy when adding and amending database records

· A pro-active and positive attitude to problem resolution

· An ability to engage with multiple stakeholders at all levels

· IT literate with strong Microsoft Office skills, especially Excel

Desirable:

· Previous experiencing using CRM systems

· Experience of supporting events

.      Office administration experience in a busy office, requiring multi-tasking

 Benefits:

· Company Pension

· 28 days annual leave plus 8 days Bank Holiday (pro-rata)

· Hybrid/Flexible Working

· Employee Assistance Programme

· Access to Virtual GP Services 24/7

· Group Life Insurance

· Learning and development opportunities

.       Regular Staff Social Events

Interviews to take place 22 & 23 May 2024

Salary:  £32,000 per annum

Hours: Full time, 37 hours per week

Contract: Permanent

Are you an experienced manager with a passion for delivering high quality services to people with learning disabilities? Are you committed to working in collaboration with service users, maximising independence, self-confidence and integration in the community? If so, you may be just the person we are looking for to take lead on developing and moving forward our brand-new flagship supported living service in Brent!

This is an excellent opportunity to truly make a role your own and get involved in the project from the start, which will be supporting 10 adults with mild/moderate to severe learning disabilities, as well as additional mental and physical health needs.

You will play a pivotal ambassadorial role, spearheading Centre’s 404 service expansion into the London Brough of Brent and bringing our expertise, vision and values to families in need.

This varied and dynamic role will lead on the set up, coordination and provision of excellent person-centred care and support to service users, enabling them to live independently in their home and be supported in all aspects of day-to-day living. As Project Manager, you will oversee the development and implementation of care plans designed to provide meaningful choice and a range of activities and support to meet individual needs. You will also contribute to the development of the team and be responsible for encouraging a culture based on respect and dignity for those in need of care and support, providing supervision and clear management to a team of support workers.

 

The ideal candidate will have experience of leading and coaching a team supporting people with learning disabilities or another vulnerable client group. Experience of supporting people with high and complex support needs would be an advantage. In return, we offer a supportive environment in which people are encouraged to develop their skills, as part of a well-established and experienced team of managers.

Centre 404 is dedicated to staff development and supervision and we will provide a detailed induction and on-going training and support. We are also committed to safeguarding and promoting the welfare of adults at risk and we are looking to recruit people who share these values. All offers of employment are subject to an enhanced DBS check, proof of eligibility to work in the UK and two satisfactory references.

We are dedicated to providing a meaningful and rewarding work environment, as well as offering a range of perks and benefits for our staff to enjoy.

 

Centre 404 is an equal opportunities employer and welcomes applications from all sections of the community. Charity ref number 299889

Job title: Philanthropy Manager

Location: Westminster, London

Hours: 35 hours (full time)

Salary: £38,000 plus benefits

Are you passionate about making a real difference in the world? Do you want to leverage your skills to combat homelessness for children and young people? Then we have the perfect opportunity for you.

We are looking to recruit a Philanthropy Manager to maximise income secured from Major Gifts and to work with the Director of Fundraising on the strategic development of Philanthropic Giving at the Centre. This is an exciting role in our Fundraising Team that will manage existing philanthropic donor relationships, working closely with the Director of Fundraising and Chief Executive. You will also develop a Philanthropic fundraising campaign to uplift income for the Centre’s 40th Anniversary through 2026, working with the Director of Fundraising.

To apply, please submit a CV and cover letter. You must account for any gaps in your employment history. In your cover letter please outline how you meet the requirements of the role and why you would like to work for us.

We are committed to safeguarding and promoting the welfare of children. The Centre requires staff and volunteers to complete a criminal records self-declaration and undertake a DBS check.

Do you have experience delivering timebound Equity, Diversity and Inclusion projects?

Have you worked alongside members or volunteers previously to support them to devise and deliver progressive change initiatives?

Do you believe in the power of mentoring to improve the professional careers of everyone in society and have experience of delivering a similar project?

If you do, then join us in this new role as Inclusivity Programme Manager within our Communications Team. Alongside the interests and challenges of the role, we know that candidates also want to be enthused about the mission and values of the organisation they might be joining. IStructE is a charity and the professional body for structural engineers. We have a global membership who have designed many of the world’s iconic structures as well as many of the buildings and bridges we take almost for granted in our daily lives. Creating safer structures for the benefit of the public is at the heart of our remit and this includes environmental sustainability with structural engineers and the Institution at the heart of the impact construction has on natural resources and climate change.

We are passionate about inclusion and work hard to help those with talent, irrespective of background, to find and develop a route into the profession. Many of our members work to support the world’s most vulnerable communities, especially those living in places prone to natural hazards such as earthquakes and extreme flooding. If working as part of a staff team of about 74 people and alongside many of our members to address these issues appeals to you, then we would love to hear from you.

The Role

This is a new role which will be focused on a specific project to initially set up and support our member led Equity, Diversity and Inclusion (EDI) task group and subgroups. These task groups, with your support, will lead the direction that our EDI membership initiatives take. One of the primary core initiatives will be the delivery of a mentoring scheme for our members with an inclusivity focus.

To be shortlisted for this post, you must have:

• Excellent Project Management skills and experience

• Demonstratable knowledge of the EDI space, leading practises and ideologies

• Previous experience of working with members/volunteers including in an advisory and secretariat capacity.

• An understanding of and preferably experience of managing mentoring schemes.

Experience of working in a membership organisation or knowledge of the engineering profession would be advantageous.

What we can offer you:

• 25 days paid annual leave (rising with service) plus bank holidays and flexi leave

• A pension scheme with up to 9% employer contributions

• Life Insurance

• Private Medical Insurance

• Permanent Health Insurance

• Health Cash Plan

• Employee Assistance Programme

• Season Ticket Loan

• Cycle to Work Scheme

• Continuous Professional Development

Working Conditions:

We are based on the edge of the City of London, our office is bright, modern, and open plan. We are an inclusive and friendly workforce. We are presently operating a working model of office based and remote working and envisage operating a longer-term hybrid working model.

Additional information:

For more information including a full job description and candidate privacy policy, visit our website.

If you require any reasonable adjustments to enable you to complete your application or would like us to apply reasonable adjustments when reviewing your application, please contact us as soon as possible to discuss your needs.

Please note, we reserve the right to close or extend this position depending on application numbers. Therefore, we urge candidates to apply as soon as possible. Applications are sifted on receipt and shortlisted candidates are contacted to invite to an interview.

The Institution does not hold a visa sponsor licence, therefore, applicants who do not have the right to work in the UK and/or require visa sponsorship in order to continue working in the UK cannot be considered.

The Institution strives to have a diverse and inclusive workforce, where we can all be ourselves. We are an equal opportunities employer and value diversity and the perspectives people from different backgrounds bring. Applicants will not be excluded on the grounds of sex, gender reassignment, pregnancy, maternity, race, marital status, disability, age, religion and belief or sexual orientation.

If you feel you have the skills, experience, and expertise we’re looking for and if this post sounds like the challenge you are seeking, please apply via the button shown. This vacancy is being advertised by Webrecruit. The services advertised by Webrecruit are those of an Employment Agency.

BACKGROUND

Amnesty Tech is a programme in Amnesty International Secretariat (the movement head office) Research and Policy Directorate with a mission to protect and extend human rights in a world of rapid, technological change.

Amnesty Tech is seeking a consultant to specifically work with our Children and Young Peoples' Digital Rights, Health and Well-being (CYD) team. The CYD team work on delivering the RIGHTS Click programme. The overarching vision of this team is of a world where online platforms and other digital technologies are safe, healthy and supportive spaces for children and young people, helping them realize their human rights.

The consultant will work collaborate with Amnesty Tech's Children and Young people's Digital Rights, Health and Well-being (CYD) team. The vision of this team is a world where online platforms and other digital technologies are safe, healthy and supportive spaces for Children and Young people helping them realise their human rights.

PURPOSE   

The consultancy is intended to deliver policy research into the various measures designed to tackle the creation and/or dissemination of child sexual abuse material (CSAM) on the internet that have been proposed in legislation in a number of jurisdictions.

The assignment would include:

-Review of our current policy positions to see how they would inform a position on these approaches to tackling CSAM, including our policy on consensual teen sexual activity, opposition to the weakening or breaking of end-to-end encryption (E2EE), etc.

-Review of proposed strategies for tackling CSAM in key jurisdictions including the EU, UK and USA, as well as any other countries or multi-lateral initiatives (such as the UNODC) proposing measures that will have an impact on human rights and digital rights.

-The human rights implications of these measures, for instance how weakening encryption or client-side scanning poses risks to children's right to privacy, but also all users' right to privacy and also poses risks to the right to freedom of expression and peaceful assembly in repressive contexts.

-The pros and cons of the proposed strategies and whether or not they are consistent with human rights, particularly the rights of the child, and digital rights.

-The research should also consider consensual sharing of sexually explicit images between teenagers who may be affected by any laws or measures to tackle CSAM.

-Look into the positive role education about online safety might play in mitigating some risks and government duties to provide such education to minimise harm to children and balance other rights.

OBJECTIVES AND DELIVERABLES  

The Consultant will deliver:

-An internal policy briefing on the human rights implications of measures to tackle the creation and dissemination of CSAM on the internet.

-The main human rights concerns of each of these measures, for instance the risk to the right to privacy of breaking or weakening E2EE.

-The human rights implications of these measures on consensual teen sexual activity such as sexting or the consensual taking of explicit photos.

-An analysis of the human rights implications of AI-generated CSAM in order to inform Amnesty's position on this.

-An overview of the main measures to tackle CSAM that have been proposed in legislation, for instance client-side scanning of photos on mobile devices or actions that companies have introduced voluntarily such as scanning cloud-based services.

-The pros and cons (and ergo the proportionality and necessity) of each of these measures in terms of their ability to tackle CSAM versus the impacts they have on other rights or the limitations to their effectiveness in tackling CSAM.

-What role can education play in mitigating these online harms related to CSAM?

ESSENTIAL REQUIREMENTS  

-Knowledge of international human rights law and the human rights framework as it relates to children's rights.

-Experience of working on the issues connected to children's rights in the digital environment.

-Understanding of key human rights issues (such as the right to privacy) related to the digital technologies such as end to end encryption.

BIDDING INSTRUCTIONS  

Please apply via the link, attaching your CV and a cover letter outlining relevant skills and experience, how long the assignment would take and the cost per day.

The consultant is to provide an estimation of their fee for this work, not exceeding £12,500 GBP. The final costs will be agreed on discussion. This fee should cover all expenses related to the project, including working time, any related expenses, and all communication costs

As standard, payments are made by Amnesty International 30 days after receipt of a valid invoice for the agreed work milestone completed.

Applications must be in PDF, Word, PowerPoint or Excel format.

Please refer to the Terms of Reference attached for more information on this Consultancy opportunity.

WHAT WE HOPE YOU WILL DO NEXT

If you are talented, passionate about human rights and want to use your skills, knowledge and experience to change the world then we would encourage you to click ‘Apply for this Role' below.

Freedom, Justice, Equality. Let's get to work.

N.B. We reserve the right to close a vacancy BEFORE the closing date in the event of an overwhelming response or a change in business priorities, therefore we encourage you to apply now if you are interested.

Commitment to Diversity, Equity & Inclusion:

Amnesty International believes in a world that is fair, inclusive and equitable. Together, we're committed to being an anti-racist organisation with a diverse workforce that can better tackle the global human rights challenges that face our world today. We know that different voices, ideas, perspectives, experiences and knowledge, working together will enable us to better the lives of people around the world.We are committed to building and sustaining an anti-racist, culturally diverse and inclusive organisation, where all employees feel valued, have a sense of belonging and an equal opportunity to fulfil their potential. We therefore strongly welcome applications from suitably qualified people regardless of their background; including underrepresented groups, LGBTQI+ individuals and those who may have or are living with a disability.

To see our full statement please visit this link: Racial equality, equal opportunities, diversity and inclusion policy - Amnesty International

Amnesty International is committed to being an inclusive employer and providing an inclusive and accessible recruitment process for all. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with the team by emailing [email protected]

Are you a solution focused professional interested in working for a leading charity?

About the role

St Mungo’s is one of the only organisations whose frontline workers are out, every night, to bring people in from the streets.  Together, we can make tonight the last night on the streets for thousands of people.

St Mungo’s has embarked on an exciting period of change. We are looking for a talented and ambitious individual who can join us as a Business Analyst. You will support us in improving the quality, efficiency, and usability of our systems and processes.

Becoming part of our change programme, you will be based in the Transformation team, but will be expected to work with colleagues across the organisation, particularly IT.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations

About you

To be successful in this role you will be confident performing business analysis on assigned projects. Communication is also key in this role as you will be ensuring that business needs are clearly articulated and shared with IT and Transformation whilst providing translation of technical and business language for wider understanding.

You will build and maintain stakeholder relationships within relevant teams, especially project teams, supporting teams throughout planning, implementation, and development and design phases of projects. This will include performing  requirements management and ensure that governance milestones are properly met.

To be successful in this role, you will;

• Be highly efficient with a strong attention to detail. 
• Understand working in a mission-based organisation. 
• Have some relevant experience and/or qualifications (Green Belt Six Sigma or other related qualifications) 
• Be able to translate technical information for non-technical users. 
• Be an effective communicator with strong report writing skills and not afraid to call out risks and/or failing performance. 
• Consult, draft materials, and delivery training on business analysis tools and techniques as requested by the Transformation Programme Manager. 
• Be a team player able to work effectively within and across teams. 

St Mungo's are committed to creating a diverse and inclusive workplace. We strongly encourage applications from all under-represented groups.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 13 May 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

Role: CRM & Systems Administrator
Reporting to: Project Manager, Director’s Office
Purpose of job: To work with the Partnerships and Philanthropy/Fundraising, Finance and across all Foundling Museum teams by providing excellent CRM & systems administration. This will support income generation, research, data capture and information security throughout the Museum. Responsibilities include managing and maintaining a CRM database of contacts, digital systems, records management, general administrative duties, HR and IT support.
Working pattern: 35 hours per week, usually worked from 10 – 6pm. Flexible/hybrid working offered for up 40% of hours to be worked from home.
Contract: Permanent
Salary: c£26,000-£28,000pa depending on experience

Who we are looking for:
Are you fascinated by data with an excellent grasp on IT and digital systems? 
Are you interested in the role digital systems play in how arts organisations and cultural projects are managed? 
Are you looking to take the next step in your arts administration or fundraising career?
The Foundling Museum is transforming how digital systems underpin the foundations of this small but mighty Museum and charity. The position of CRM & Systems Administrator sits at the heart of this continued transition, following the successful implementation and migration to Shopify, Xero & Beacon CRM in 2023.
This new role is essential to the success of Philanthropy and Partnerships, Director’s Office and the whole team, in providing effective research and administration support. The CRM & Systems Administrator will provide support across all fundraising areas including individual giving, corporate sponsorship and trusts and foundations as well as playing a vital role in keeping all Museum systems working effectively.
This includes processing donations and gift aid and maintaining records on the CRM. You will work as a key part of the Philanthropy and Partnerships team to help implement the Philanthropy and Partnerships strategy and streamline all CRM and supporter processes.
This is an exciting opportunity for a highly organised individual with a flair for collaborative working and information management who is looking to expand their administration skillset and make a tangible impact on our work, in particular supporter relationship management.
Critical to this role and the ongoing project of managing information, income generation and communications, will be the collection, management and sharing of data within our data and digital eco-systems.

Key objectives in first 6 months:

• Completed the migration of supporter data to Beacon CRM, working closely with the Project Manager: Director’s Office to ensure that data is managed in the most effective way to aid relationship management and income generation going forward
• Planned a phased migration of day-to-day organisational information into SharePoint over 12months to ensure effective working practices across the organisation
• Supported all staff with records management and general administration
• Supported the HR Manager with timely and efficient HR administration including inductions, off-boarding, staff training & events
   

Key responsibilities:
CRM Administration & Finance Processes

• Maintain and regularly update the CRM system by logging all applications made and pending, prospects, funding received, reporting deadlines, reports, thank you letters and all other supporter correspondence
• Process donations, pledges and ticket payments from individuals, organisations and trusts and foundations, ensuring gift acknowledgements on CRM are up-to-date and any information related to gifts, grants and donations received is captured accurately and consistently
• Day-to-day administration of the Museum’s Friends, patrons and corporate sponsorship schemes and 1700 Clubs, as directed by the Philanthropy and Partnerships team
• Support the maintenance of accurate financial records of funded projects
• Support the Finance team with Gift Aid administration as required

Data & Insights

• Assist in data capture and gathering, including statistics or insight to support reporting, business cases, reports and funding bids
• Research trusts, businesses, and individuals with a view to identifying potential supporters and maintaining an up-to-date and accurate records of such contacts, updating the team, CRM and prospect pipelines on changes to information
• Ensure that strict confidentiality and GDPR legislation and guidance is adhered to in all aspects of recording data and sharing information in research profiles
• Work with internal teams to appropriately segment and steward new contacts through the CRM, including making data selections for email marketing campaigns.
• Monitor data quality by regularly creating and executing processes to cleanse and standardise data in the CRM
• Help to ensure income from visitors is maximised via Goodbox, Beacon, on-site signage and communications etc, and, with support from the Visitor Engagement, Commercial & Operations & Communications teams, move every customer on to their next step of supporter journey, evaluating touch points and messaging both onsite and online

Organisational Infrastructure

• Schedule priority internal meetings, including all-staff meetings, diary meetings and training sessions
• Support Project Manager: Director’s Office with Leadership & Governance, including setting up and scheduling of Trustee meetings, ensuring hybrid options are delivered, catering etc
• Arrange staff away-days, outings and celebrations
• Deliver general administrative support to SMT and colleagues as required, including basic IT support and HR admin, as directed by the HR Manager
• Manage the ordering of office items, including stationary and support users with IT inductions, including DSE requirements and checklists
• Work the Project Manager: Director’s Office, and with all departments to understand and map requirements for an integrated digital infrastructure framework
• Work with all departments to ensure that digital assets are stored according to data retention and records management best practice guidelines
• Work with the Director of Commercial & Operations, the IT Working Group and IT Support contract via Cara Networks to support the smooth migration of data currently stored on shared physical drives, to SharePoint and other digital platforms, through a phased transition process
• Facilitate the use, internal awareness and confidence with digital systems, creating and managing logins and taking responsibility for suspending user accounts when staff leave

Other

• To perform any other tasks as reasonably requested by the Directors, Project Manager: Director’s Office and Philanthropy and Partnerships team.

Person specification
Essential:

• Excellent administration and analytical skills
• Excellent interpersonal skills and the ability to communicate effectively in writing, over the phone, and face-to-face with the Museum’s different stakeholders
• Experience working with not-for-profit databases, such as Beacon CRM
• The ability to also work independently and take initiative within a small team and support colleagues, even under pressure
• Proven, excellent organisational skills, with close attention to detail, the ability to multi-task and prioritise responsibilities
• Excellent IT skills including in depth knowledge of CRM, Microsoft 365, SharePoint, and other cloud based digital systems
• An enjoyment of and willingness to engage with a wide variety of people and organisations
• Able to act with discretion and maintain professional confidentiality at all times
• A commitment to excellence and professionalism
• · Appreciation of and support for the aims, values and ethos of The Foundling Museum
• A right to work in the UK

Desirable:

•  An interest in and engagement with the work and ethos of the Museum
•  An interest in and engagement with the arts, heritage and/or music
•  Experience of working in a fundraising environment
   

Interview timetable & how to apply
Closing date: Thursday 23 May at 10am
First interview date: Thursday 6 June 2024
Second interview date for shortlisted candidates: Thursday 13 June TBC
 

To apply please click on the apply button at the bottom of the screen, you will be taken to our website and then on to our application portal where you will be asked to upload:
· A comprehensive CV* giving details of relevant achievements in recent posts, as well as any relevant education and professional qualifications that are appropriate to the post
· A covering letter* that clearly states why you are interested in this post. Please also tell us what makes you a good fit for the role, for example, giving evidence of your ability to match the criteria outlined in the Person Specification
· Details of your notice period and names of 2 referees, together with a brief statement of the capacity in which they have known you, and an indication of when in the process they can be contacted (please note we will not contact your referees without your express permission)
· Telephone numbers (preferably daytime and evening/mobile), which will be used with discretion
*Please get in touch with us directly if you would prefer to send your CV and cover letter via video application.

Imperial College Union is a vibrant, member-led charity organisation comprising the 18,000+ students of Imperial College London - one of the world's top universities. If you are excited by the opportunity to help us do things differently, empower others and build a students' union that can better support our students, then we could have a role for you!

We have an exciting new opportunity for a Facilities & Technology Coordinator to join our Facilities & Health and Safety team. You will be responsible for providing first line support surrounding use of the Imperial College Union (ICU) building and technology infrastructure, working closely with the digital systems function of the Union and College ICT to ensure that user issues are resolved promptly and efficiently.

Your role will act as a triage for incoming queries to the Systems team, resolving queries where possible and escalating to senior staff members and College ICT where appropriate. In addition, you will also manage ongoing tickets with the wider College ICT service desk, proactively monitoring the status of tickets and seeing them through to resolution.

The role will also be responsible for providing installation, setup and tracking of technology and physical equipment, allowing proper visibility of our resources for management purposes.

You will be responsible for ensuring the proper maintenance of all Union spaces, promptly reporting defects, and arranging repair work as needed. They take ownership of shared spaces, including Activity and Meeting rooms, ensuring they are clean, organised, with suitable equipment in place and always ready for use. The role will also include undertaking essential maintenance, repair and improvement tasks to address minor issues or repairs. Reporting to the Facilities, Health & Safety Manager, and working closely with the Head of Digital & Marketing, the post holder will be a skilled user of IT with excellent customer service skills. They will be highly organised and process-driven, ready to learn new skills to assist the Union with service delivery.

We are looking for someone who will be able to operate with autonomy and balance contending priorities in this exciting role, which is in a fast-paced but ultimately rewarding environment. We are also committed to supporting your professional development, elaborating on your excellent technical and interpersonal skills among others.

Duties and Responsibilities

Key responsibilities will be:

• First-line support and inbox management
• Technology and space support
• Facilities
• General duties

The full duties and responsibilities are set out in the Job Description and Person Specification.

Essential Requirements

• Experience of providing technical IT support in a managed desktop environment
• Experience of installation, testing and commissioning of supplier specific IT equipment and software
• Experience of supporting web-based systems, including administration, configuration and user training/guidance
• Experience with building management and facilities support
• Experience in carrying out maintenance, repair and improvement tasks
• In-depth knowledge of IT, including hardware, software and operating systems support
• Knowledge of IT hardware and equipment installation and maintenance
• An understanding behind the principles of networks and IT infrastructure
• Knowledge of facilities, workstation provision and best practice for managing a busy work environment
• Effective communication skills with a focus on customer service
• Ability to prioritise and manage own workload effectively but also to be flexible and
• adapt/respond to emerging issues, short deadlines and other demands or challenges
• Process oriented, with excellent attention to detail

Further Information

Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we urge you to get in contact. It’s a brilliant place to work.

As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer:

• flexible working hours
• generous pension scheme
• 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures)
• bicycle loan scheme
• season ticket loan
• health benefits
• excellent professional development opportunities and many more.

More information can be found on the Imperial College Benefits page of the wesbite.

To apply for the post please complete the online application form.

We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You are not required to attach a CV. Please also refrain from including your name in your supporting statement. 

Closing date: 12th May 2024.

Interviews will be expected to take place week commencing 22nd May 2024.

We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible.

The Guy’s and St. Thomas’ Foundation (GSTF) is undergoing an exciting change and building its own Fundraising function and so are growing its Systems team. This will first support that change but also continue to seek ways to improve how technologies and systems can help the Foundation achieve its goals.

We are excited to be expanding our in-house IT team by recruiting Senior Technical Engineer. We are in the process of bringing our IT helpdesk service in-house, to do so we need a motivated, experienced, patient and friendly third line engineer to join our newly formed team.

We are looking for a solid technical skillset, primarily with Microsoft365 PaaS and IaaS assets, but also someone who can take technical leadership for networking and other services and hosted applications across the organisation.

You will need to be an enthusiastic team-player, who is happy to work on reactive support issues as the need arises, can interact positively and constructively with IT colleagues, leadership and normal users, and serve as a proactive and engaged member of the IT team. The function is in a process of expansion & development, and you will need to demonstrate the benefits of internal, dedicated IT staff within a growing organisation

In return you will have technical and structural ownership of your work in alignment with the IT Manager, and an opportunity to deliver meaningful and impactful outcomes, both within the IT department and as part of the wider organisational goals of health improvements across society.

Key Responsibilities

• The Senior Technical Engineer will be the final escalation stage for support, so will have a pragmatic and level headed approach to problem and change management, to work closely with other support staff and the IT Manager to provide a good quality support service for end users.
• Comfortable completing technical work if needed, as well as having more complex issues escalated to you from junior colleagues in the team, or offering guidance where possible. You’ll be able to authorise change requests in place of the IT manager, and escalate to them if necessary.
• The post-holder, our Support technicians and IT Manager will be responsible for managing the day-to-day requirements of the foundation and it’s subsidiaries. Including, set up and management of the IT equipment as required. The role is a permanent hybrid role, 30% of your time will be based in our London, Southwark office.
• You will support the Senior IT Technician and IT manager to embed the IT procedures, offering training and guidance to employees as required. You will be the final escalation point and provide advanced technical support, as well as taking on system support. You’ll work closely with the IT Manager to work on implementing new solutions and take ownership of the technical aspects of project work
• The Senior Technical Engineer will also take a hand in some supplier relationship building/ management if necessary in order to support the smooth flow of work between systems we utilise here at the Foundation.

Skills and Experience

• Experience working as a Senior / 3rd Line Engineer on Microsoft Technologies in a similar scale environment
• Able to work autonomously and exercise good judgement to resolve complex technical changes, issues or contribute towards project decisions.
• Responsible for responding and resolving tasks relating to all levels of IT queries and acting as an escalation route for the IT team for more complex and project related tasks.
• Act as a technical reference point, identify opportunities for improvement, propose new technology or working practices to improve the operation of the Technology team and wider company.
• Work closely with IT manager for the benefit of the tech environment.
• Ensure that reactive and pre-emptive IT support actions are carried out competently, professionally and in a timely manner following the direction of the IT Manager.
• Mentor and guide less experienced IT support team members.
• Excellent communication skills, dealing with both users and stakeholders
• Incident management and ownership and good prioritisation
• Service ownership and taking responsibility for a great level of service.
• Comfortable formulating and delivering user training and guidance.

Technical skills:

• Advanced Microsoft365 support, administrating Azure, Entra, Exchange, Teams, SharePoint and other m365 services and platforms, providing reactive support and proactive service improvement as required.
• As the organisation has a hybrid working policy, you’ll be supporting users both in person and virtually, and will need to promote a forward thinking, fluid approach to hybrid working with an eye on information security.
• Manage support lifecycle, to investigate and resolve or escalate tickets as required; Keep detailed notes and time entries to monitor effective prioritisation and resolution
• Maintain and support Intune-managed hardware inventory – windows on surface pro, byod, android and apple devices – and application clients
• Follow the existing procedures and act as a champion of documentation within the support function, amend and create user guides where applicable; Provide inductions for new colleagues and ongoing training
• Promote an inclusive, collaborative, and respectful working environment (lead by example)
• Ensuring effective and secure local area network management, to include routers, switches & Wifi, in conjunction with IT Manager, and providing assistance to the Office team with supporting Print and AV
• Supporting Microsoft Office suite, Windows 11 and web applications; software installation and troubleshooting.
• Experience supporting and configuring Azure servers and architecture, anaging changes in Azure, AAD/Entra and exhange online.
• Experience of supporting and configuring Microsoft365 platform – including Sharepoint, Onedrive, Teams, Bookings, Forms
• Experience configuring Microsoft Intune – understanding configuration profiles, application packaging, compliance management and Autopilot
• Experience in scripting (eg PowerShell)
• Experience in Power BI a bonus
• Experience of working within the ITIL framework or working knowledge of service management concept
• Support hybrid meeting solutions and cloud printing
• Work to support and troubleshoot integrations into our tenant through a variety of systems and platforms

Soft skills: 

• Excellent communication skills, dealing with both users and stakeholder
• Incident management and ownership and good prioritisatio
• Service ownership and taking responsibility for a great level of service
• Comfortable working within project parameters, contributing towards and formulating technical project docs
• Experience of mentoring colleagues and/or direct reports through professional development
• Comfortable formulating and delivering user training and guidance

Benefits

• Up to 12% employer pension contribution.
• Annual personal development budget.
• Annual health and wellbeing personal allowance.
• Enhanced maternity, paternity, and parental leave pay accessible without length of service requirements.
• Health and wellbeing programme that offers optional free yearly health check-ups.
• Support for healthy eating via fruit bowls and onsite lunch facilities.
• Agile working, flexible hours, and supportive IT Kit.
• Shower facilities and bike lock area.
• Generous annual leave (27 days + bank holidays)
• Subsidies for glasses

· Employee Assistance Programme

Network Infrastructure Manager

Recruitment Agency Ref: 145709

We are seeking a talented and experienced Network Infrastructure Manager to oversee the design, implementation, and maintenance of our network infrastructure across a leading multi-academy trust. As a key member of the Infrastructure team, you will play a crucial role in ensuring the reliability, security, and performance of the network infrastructure.

Salary: Up to £57,000 per annum
Duration: Permanent
Location: South London

The successful candidate will be responsible for:

• Designing, planning and implementing network infrastructure solutions to meet the needs of the academies
• Managing and maintaining network infrastructure, including switches, routers, firewalls, and wireless access points
• Monitoring network performance and troubleshooting issues to ensure optimal performance and availability
• Implementing and enforcing network security measures to protect against cybersecurity threats
• Collaborating with other IT team members and academic staff to understand requirements and provide technical support
• Staying up-to-date with industry trends and best practices to continuously improve network infrastructure

The successful candidate will have:

• Strong experience in a senior/lead/management Networking position
• Expertise in Cisco and/or Aruba networking technologies
• Strong understanding of network protocols, including TCP/IP, DNS, DHCP, and VLANs
• Experience with network security technologies, such as firewalls and VPNs
• Strong stakeholder management skills to communicate effectively with technical and non-technical end users

To apply or for more information, please get in touch with Kirsty Mah on 020 7019 8856 or email

In our company values we aim for equity at all stages of the recruitment process, please let us know if we can do anything to make the process more accessible to you.

We currently have an exciting opportunity for an experienced individual to join our team as a CRM Technical Lead. You will join us working 35 hours per week, on a 24-month fixed-term contract basis and will be based remotely. In return you will receive a salary of up to £48,444 per annum plus excellent benefits.

Since 1927, Cats Protection has helped thousands of cats each year, across the UK. As a community of volunteers, employees, supporters and partners, we’ve improved the lives of millions of cats and transformed the way millions of people see and care for cats.

Cats Protection is moving into an exciting stage in its digital transformation journey with the implementation of Microsoft Dynamics as its new Customer Relationship Management functionality. This role will be part of a core delivery team leading the charity through discovery and implementation of the system and work closely with the existing IT team.

Responsibilities of our CRM Technical Lead:

As our CRM Technical Lead you will be responsible for providing expertise on CRM software functionality, data management and IT business processes. You will ensure all assigned immediate development work, upgrades, and support requests are dealt with to agreed levels of service and customer satisfaction. Ultimately ensuring the non-functional requirements are delivered and supporting the delivery of functional requirements whilst supporting and assisting with other staff within the IT Applications team and across the IT department.

What we’re looking for in our CRM Technical Lead:

- Recent or current knowledge and experience (within last three years) in dynamics 365 implementation as a technical lead, CRM and fundraising - essential

- Experience in product ownership/leading CRM replacement projects or large process change - essential

- Proven experience in stakeholder management, dealing confidently and persuasively with stakeholders

- Exceptional communication skills and ability to deal with all departments across the organisation

- Good knowledge and understanding of IT concepts and architectures and implementing and delivering IT services

- Organised with good planning skills

- Understanding of cloud hosting services

What we can offer you:

• salary of up to £48,444 per annum plus excellent benefits
• generous annual leave entitlement
• life assurance scheme
• range of health benefits including private healthcare
• Employee Assistance Programme
• and more

Through our values and behaviours we help people see the world through cats’ eyes. Together we can make a difference.

Unfortunately, we cannot accept applications or CVs that are emailed to us directly.

Closing date: 6th May 2024

Virtual interview date: TBC

Applications may close before the deadline, so please apply early to avoid disappointment. Please note, applications received after the closing date may not be responded to.

Please email if you require any adjustments to be made for you to complete your application or to participate in the recruitment journey.

Camphill Village Trust is seeking a new Data Officer to join their team. Camphill Village Trust is a UK charity that supports over 600 adults with learning disabilities, autism, mental health issues, and complex needs across nine communities and services in England through supported living and day placement opportunities.

A significant aspect involves managing the Charity’s IT hardware and software to ensure they meet the organisation's needs, including planning upgrades and coordinating IT training events. Additionally, the role covers managing telecommunications and ensuring compliance with data protection regulations. It also involves working closely with the Head of Finance and external companies on new IT developments and data protection policies, ensuring the Charity's practices align with GDPR and other regulatory requirements.

The ideal candidate would have experience providing IT support, be organised, have strong communication skills, and have a good understanding of Office 365 systems. They should be proactive, resourceful, and possess a problem-solving disposition, able to work effectively with a range of stakeholders, including external support companies. They should be organised and methodical, combining accuracy with attention to detail and an ability to meet deadlines. Strong communication skills and the ability to explain IT issues to non-IT colleagues and build constructive working relationships are a must-have.

It is an exciting time to join the Trust with new leadership, a new strategy and opportunities for career growth whilst making a real difference to those whom we support. If this description resonates with you, we encourage you to submit your CV in Word format as soon as possible. Suitable candidates will be provided with further details about the role.

As a specialist Recruitment Practice, we are committed to building inclusive and diverse organisations, and welcome applications from all sections of the community. We invest in your journey as a candidate and are committed to supporting you in your application.

Are you a solution focused professional interested in working for a leading charity?

About the role

St Mungo’s is one of the only organisations whose frontline workers are out, every night, to bring people in from the streets.  Together, we can make tonight the last night on the streets for thousands of people.

St Mungo’s has embarked on an exciting period of change. We are looking for an organised and determined individual who feels comfortable working in and leading multi-disciplinary teams.  Not only should you be driven to work on the most complex projects in the organisation, you should feel comfortable supporting and training colleagues in project techniques to improve general efficiency.

As a Change Manager, you will be part of a central PMO, but will be expected to work across the organisation as we deliver St Mungo’s Transformation Programme.

In this role you will be required to work flexibly for at least 2 days per week from our Central Office in Tower Hill, London. This allows for in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week; from home, or other St Mungo’s London or regional locations. 

About you

You will be able to demonstrate a successful track record of leading and managing large and/or complex change programmes, particularly involving structural, operational and process change.

Proven success of working with all levels management and leading and influencing teams of people (directly and indirectly), ideally within a Transformation and/or Business Change environment will be key.

To be successful in this role, you will also have;

• Strong people skills, with the ability to influence key stakeholders to ensure successful delivery of Excellent written and verbal communication skills including accuracy and attention to detail.
• Understanding of digital technologies used in internal communications.
• Able to work on own initiative and manage multiple priorities, working under pressure and to tight deadlines.
• Able to apply skills and experience to St Mungo’s context and deliver change communications that are appropriate as well as effective.
• Demonstrable experience or qualification in a recognised change management technique (PROSCI, ADKAR).  If not, then ability and commitment to gain a qualification as part of performance management will be considered.
• To consult, draft materials, and delivery training on change management tools and techniques as requested by the Transformation Programme Manager.

We are working hard to create a diverse and fully inclusive culture where everyone feels valued and we welcome applications from all under-represented groups, particularly Global Majority candidates who are underrepresented at this management level.

How to apply

To view the job description and guidance on completing your application form, please click on the ‘document’ tab on the advert page on our website.

To find out more and apply please go to the St Mungo’s careers page on our website.

Closing date: 10am on 13 May 2024

Interview and assessments on: TBC

What we offer

• Excellent Development and Growth Opportunities
• A Diverse and Inclusive Workplace
• Great Pay and Other Benefits

We are looking for a dynamic and driven Business Development Manager who can spearhead our fundraising initiatives, lead the development of new projects and support organisational change to facilitate the growth of our services.

You will be part of the Senior Leadership Team, playing a pivotal role in shaping the future of our organisation to maximise the positive impact that we have on our member’s lives.  Starting with a strong foundation to build upon, you will lead on fundraising activities and service development to support our exciting new strategy.

Bexley Mencap is a small and dynamic local charity focused exclusively on supporting people with a learning disability and their families.  Our vision is that people with a learning disability are respected, valued and empowered to live life to the full.

This is an exciting time to join our organisation; we are entering into year 2 of an ambitious new strategy, have a range of new opportunities on the horizon and are actively expanding and developing the support and services that we provide. 

About the role

As the Business Development Manager, you’ll be part of the Senior Leadership Team.  You’ll do everything to make sure that we have the capacity and resources we need to deliver on our strategy and ensure that every person with a learning disability can live life to the full.  You will play a pivotal role in driving the growth and sustainability of the organisation helping us to build upon our strong reputation and existing relationships. 

This is an exciting time to join our team with a lot of opportunities to grow our existing services and develop new, flexible services which offer a range of options to members and carers.  You will be central to supporting our team to adapt to new ways of working and evolving how we deliver change in the future.  Depending on your success in the role there will be opportunity to extend the contract and/or number or hours at a later date.

About You

We are seeking a driven and determined candidate with proven experience in fundraising or business development ideally gained from the voluntary sector.  Our ideal candidate has an enthusiastic attitude as well as experience in developing and growing services.  We are looking for someone who aligns with our mission and we ask that all our staff live our organisation’s values and demonstrate them in their day-to-day work. 

You will need to have excellent interpersonal and communication skills to enable you to build authentic relationships with members, donors, partners and commissioners.  You will also need experience in leading change within an organisation, supporting our team on our journey of growth and sustainability.

You will need to be approachable, organised and have excellent communication skills with good IT skills to be able to excel in fundraising. 

What we offer

We offer a range of benefits including discounts at local shops and restaurants (through a Blue Light Card), training and development opportunities and flexible working.  We also offer 22 days holiday plus all English bank holidays as well as a variety of other leave such as volunteering days and enhanced carers leave.

Duties Include:

Fundraising and project development:

· Lead the implementation of Bexley Mencap’s Fundraising Strategy; reviewing existing fundraising strategies, identifying opportunities for development and introducing innovative strategies to achieve fundraising goals. 

· Research and pursue new funding opportunities; including grants, legacies and social enterprise/earned income opportunities.

· Develop compelling cases for support, tailoring funding bids and applications accordingly

· Develop and maintain funding pipelines, providing reports to the Trustee Board

· Support and line manage part-time member of the team (may be required to support more staff if the role grows/adapts)

· Support the Chief Executive in extending and strengthening relationships with existing partners and developing new relationships

· Ensure all fundraising initiatives adhere to best practices, ethical guidelines and legislation

· Identify and evaluate opportunities for new projects and initiatives aligned with the mission and objectives of the organisation.

· Lead the development of project proposals, including conducting needs assessments, defining project scopes, and establishing timelines and budgets.

· Collaborate with internal teams and external partners to ensure successful project implementation and delivery.

Organisational Change and Growth:

· Work closely with the senior leadership team to identify areas for organisational growth and improvement.

· Champion initiatives aimed at enhancing organisational capacity, efficiency, and sustainability.

· Support change management processes to foster a culture of innovation and continuous improvement.

· Coach, motivate and guide staff and volunteers

Other:

· To be familiar with and work within the organisation and the service’s values policies and procedures, maintaining records and reports accordingly.

· To be a part of the Senior Leadership Team, supporting the wider team in the absence of other management.

· To attend and participate in team meetings, supervisions, appraisals and training as required

To support anti-discrimination policies and procedures and promote equality of opportunity at all times.