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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
The British Association for Behavioural & Cognitive Psychotherapies (BABCP) is the lead organisation for Cognitive Behavioural Therapy (CBT) in the UK and Ireland.
We are a growing organisation which aims to improve the mental health of people across the United Kingdom and the Republic of Ireland, through furthering research and good practice in CBT and related professions.
We have more than 27,000 members across the UK, Ireland and overseas, and a growing staff team, who work remotely.
We are looking for an experienced Administration Manager to join the operational leadership team to oversee and manage the administrative department and aspects ensuring consistent, efficient and high-quality service and support across membership, registration and accreditation.
Although a leader of the administration team, you will work collaboratively and pro-actively with other members of the Operational Leadership and other departments to Contribute to a culture of continuous business improvement, while championing the values of BABCP.
The role will ensure that all processes align and where necessary meet external standards and best practice.
What you’ll be doing
· Provide operational and transactional direction and oversight to all administrative functions linked to the provision of Membership, Registration and Accreditation Teams.
· Line manage Administrative Leads providing leadership, professional development, performance management and operational work
· Develop, implement and monitor Key Performance Indicators and service standards for Membership, Registration and Accreditation
· Gather feedback and collaborate cross-departmentally with teams such as IT, Communications and Finances to optimise system functionality and support the end-to end membership journey.
· Develop, review and maintain administrative policies and procedures to ensure they remain up to date and fit for purpose for the system, staff and members.
· Manage complaints about customer service and aspects related to the administration of Membership, Accreditation and Registration, in consultation where appropriate with the Senior Staff Lead.
· Oversee and contribute to the maintenance of accurate records in CRM; carry out audits/ spot checks on CRM records to ensure quality and consistency of data and manage outcomes and recommendations.
· Oversee all ‘membership’ related provision including but not limited to onboarding, renewals, payments, declarations, and lapsing and where necessary the smooth administration of the PSA Accredited CBT Register, Accreditation and Registration including applications, awards, re-accreditation and audit
· Report and/ or recommend service process improvements initiatives to the Head of Membership Servies where effectiveness of service delivery is seen
· Ensure staff training and development is in place to ensure staff are meeting service standards and legislation requirements.
· Provide operational and data reports for senior management, track progress against KPIs
· Communicate and co-ordinate service development to ensure members have access to and information about their membership, registration, accreditation
· Oversee the management of member contact channels for the Administration of Membership, Accreditation and Registration including email, phone and any other services available for members to contact and receive from BABCP.
· Oversee the coordination of support for the Senior Leadership Team in organising meetings, making notes, carrying out research tasks.
What we’re looking for
· At least A Level qualifications or equivalent professional experience in related field (Business administration, management)
· Proven experience of managing administrative services within healthcare, public, or membership sectors
· Proven experience of supervising / line managing staff and teams
· Experience of developing, implementing and monitoring service standards and or key performance indicators
· Experience of using CRM systems to manage member/customer data, reporting and service delivery oversight.
· Experience of managing customer service issues or complaints and resolving them sensitively and effectively.
· Experience of developing and improving administrative functions and processes
· Strong leadership and people management skills with the ability to motivate, support and develop teams
· Confident working independently and collaboratively in a fast-paced environment
For further information on the role and its requirements, please refer to the full job descriptions and person specification.
BABCP supports and promotes Equality, Diversity and Inclusion. We welcome applications from people of all backgrounds.
How to apply
Please provide your CV and a response to the questions below by midnight on Friday 12 June 2026.Both your CV and question responses will be used to assess which applications are shortlisted prior to any invitation to interview.
You should provide a response within no more than 150 words per question.
Please note
Any CV’s submitted without responses to the questions will not be considered.
If you have not heard from us by 19 June 2026, please assume that your application has not been successful on this occasion. We encourage you to keep an eye on our future vacancies and apply again, as we are always looking for talented individuals to join us.
Feedback will be provided to those who are invited to interview.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Equality, Diversity and Inclusion Officer
We are seeking a passionate and knowledgeable Equality, Diversity and Inclusion Officer to join the EDI function on a part-time basis, with a particular focus on supporting the Witness Service.
This role is home-based but will require occasional travel within England and Wales.
Position: 6745 Equality, Diversity and Inclusion Officer
Location: Remote
Hours: Part time, 18.75 per week (flexible - hours to be spread across 3 days between Monday and Friday)
Contract: Permanent
Salary: £15,750 per annum (FTE £31,500 per annum)
Closing Date: 15/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
The Equality, Diversity and Inclusion Officer will support the National Equality, Diversity and Inclusion Lead to achieve delivery of meaningful and evidence-based equality, diversity and inclusion (EDI) initiatives across the charity, with a particular focus on the Witness Service. This will include work to help develop the Witness Service, and the charity more widely, to be proactively antiracist.
The EDI Officer will provide advice and guidance in relation to a wide range of EDI queries, including areas such as equality impact assessments, reasonable adjustments and interpretation services. You will help to boost Witness Service employee and volunteer engagement in EDI initiatives and promote best practice.
Key Responsibilities:
About You
You will be passionate about helping to shape inclusive environments that allow our employees, volunteers and service users to feel safe and supported. You will use your EDI knowledge to work with internal and external stakeholders, championing lived experience and intersectionality.
You will need:
About the Witness Service
The Witness Service provides free, independent support to any witness giving evidence in criminal courts in England and Wales, both for the prosecution and the defence. The trained staff and volunteers help people understand what to expect before, during and after a trial, and offer practical and emotional support every step of the way, so witnesses can give their best evidence. The Witness Service also supports bereaved family members, friends and family who are accompanying witnesses in court.
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
In Return…
Benefits include:
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Equality, Diversity & Inclusion Officer, EDI, advice, information, volunteer, data, criminal justice, community, social welfare, Equality Officer, Diversity & Inclusion Officer, EDI Officer, Equality Diversity & Inclusion Officer.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Recruitment Coordinator
We are seeking an organised, proactive and customer-focused Recruitment Coordinator to join the People Services Team.
This role is home-based but there will be a requirement to attend in person team meetings and training on a regular basis within the Preston Area.
Position: 6704 Recruitment Coordinator
Location: Remote (with regular meetings in the Preston area)
Hours: Full time, 37.5 hours per week, Monday - Friday
Contract: Permanent
Salary: £30,645.00 per annum
Closing Date: 07/06/2026. We reserve the right to close this vacancy early, if enough suitable applications are received.
The Role
As a Recruitment Coordinator, you will play a key role in delivering a safe, efficient and compliant recruitment service across the charity. Working closely with the Recruitment Lead and Recruitment Administrator, you will coordinate recruitment activity, support safer recruitment checks, act as a key contact for the ATS and contribute to continuous improvement across recruitment processes.
Key tasks include:
About You
Ideally, you will hold a CIPD level 3 qualification and have an understanding of EDI requirements and the impact on recruitment practices. Experience using an Applicant Tracking System and other HR systems along with creating job adverts and working with job boards/advertising platforms is also beneficial.
You will need:
If you are passionate about supporting victims of crime and have the necessary skills and experience, we encourage you to apply.
In Return…
Benefits include:
About the Organisation
This independent charity is dedicated to supporting people affected by crime and traumatic incidents in England and Wales. They are at the heart of the organisation and the support and campaigns are informed and shaped by them and their experiences.
The organisation is committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.
Our client is proud to celebrate diversity and create a workplace where everyone feels they belong. They are committed to being an antiracist organisation, and actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.
As a Disability Confident Employer, they will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so and are also happy to make reasonable adjustments during the recruitment and selection process.
You may have experience in areas such as Recruitment Assistant, Recruitment Administrator, Recruitment Admin, Recruitment Support, Recruitment Officer, HR Assistant, Personnel Assistant, People Assistant.
Please note this role is being advertised by NFP People on behalf of our client. #INDNFP
Context and Background
The NSPCC’s purpose is to prevent cruelty to children across the UK and Channel Islands. The Policy and Social Change (PSC) and Strategy and Transformation (S&T) Directorates exist to help shape the world around us – and what the NSPCC does – so it reflects our evidence and learning about what works to ensure babies, children and young people are safe from abuse.
The Directorates are responsible for:
-influencing public policies, laws and social change through research, policy and campaigning; and
-leading the development of our organisational strategy, developing innovative services and managing our knowledge and information.
Job purpose
The Executive Assistant provides proactive, high‑quality administrative and organisational support to the Directors of Policy and Social Change and Strategy and Transformation.. The role exists to:
·Provide effective support to Directors, ensuring the Directorates work at their best.
·Deliver high-quality customer care to both internal and external stakeholders.
·Develop, manage, and review administrative and information systems to keep processes smooth and reliable.
·Work with colleagues to solve challenges and improve systems and processes.
By enabling effective leadership and upholding NSPCC values and safeguarding standards, the postholder plays a key role in supporting the Directorates’ work to keep children safe from abuse and neglect.
Key relationships - Internal
•Reports to the Director of Policy and Social Change as well as the Director of Strategy and Transformation, works closely with their respective Senior Management Team and attends SMT meetings.
•Builds and maintains working relationships with the other Executive Assistants, administrative and support staff, and all Directorates staff to enable the provision of high-quality administrative support and information.
Key relationships - External
•Maintains and builds relationship with NSPCC stakeholders, such as professional partners of the directorates, suppliers and other service providers.
Main duties and responsibilities
•To provide administrative support to the Director of Policy and Social Change and the Director of Strategy and Transformation, including but not limited to, diary management, travel bookings, meetings support and forward planning.
•To assist with the Directors’ cost centres and financial responsibilities (including raising purchase orders, handling supplier processes and contract set up), and holder of the Directorates’ purchasing card.
•To ensure information and material about the Directorates on internal communication channels are clear and up to date (including on Directorate Teams’ channels, on The Green and the Volunteer Hub).
•To be a source of expertise and support to the Directors on recruitment and onboarding of new colleagues.
•To organise regular Senior Management Teams and Directorate-wide meetings for each Director as required – including being responsible for agendas, notes and action logs.
•To be an accessible and approachable member of the two Directorates, proactively sharing information when necessary and developing an excellent knowledge of NSPCC processes and procedures.
•To coordinate and support projects relevant to the Directorates’ work, including projects on child sexual abuse, child safety online, strategy reviews and NSPCC Learning Services.
•To co-organise and facilitate internal lunch and learn sessions for colleagues across the Directorates.
•To act as a trusted member of the Executive Assistants forum.
Responsibilities for all Staff within Policy and Social Change and Strategy and Transformation
There are a set of responsibilities for all staff within each directorate.
·To comply with all relevant NSPCC safeguarding policies
·A commitment to applying NSPCC Values and Behaviours to all aspects of work
·To maintain an awareness of own and other’s health and safety and comply with NSPCC’s Health and Safety procedures
·A sound understanding of and commitment to equality, diversity, and inclusion.
·To comply with NSPCC Diversity and Equality policies and practices and work in a manner which facilitates inclusion.
·To maintain and develop competence in the use of IT systems.
·To manage confidential and/or sensitive information in accordance with NSPCC policies and Data Protection and GDPR regulations
A commitment to safeguard and promote the welfare of children and young people
Person specification
1.Excellent interpersonal and communication skills to deal professionally with a range of internal and external stakeholders and colleagues.
2.Excellent written communication skills and the ability to understand, interpret and present complex information in a clear and accurate way for a range of audiences.
3.Exceptional organisational skills with the ability to balance multiple demands and prioritise, anticipate needs and forward plan accordingly.
4.Demonstrable experience of running meetings (both virtual and in person), including arranging, facilitating, minuting, organising action logs and necessary follow ups.
5.Strong problem-solving skills including the ability to think quickly under pressure to resolve unexpected issues alongside ability to research, analyse and present effective solutions to operational challenges.
6.Discretion and the ability to deal with confidential information sensitively and appropriately.
7.In depth experience of using Microsoft software packages (including Teams, Word, Outlook and Excel)
8.Demonstrable commitment to the NSPCC’s mission to prevent cruelty and stop child abuse and neglect.
Safer Recruitment
As an organisation, we are committed to creating and fostering a culture that promotes safeguarding and the welfare of all children and adults at risk.
Our safer recruitment practices support this by ensuring that there is a consistent and thorough process of obtaining, collating, analysing and evaluating information from and about candidates to ensure that all persons appointed are suitable to work with our children and adults.
The recruitment and selection of our people will be conducted in a professional, timely and responsive manner and in compliance with current employment legislation, and relevant safeguarding legislation and statutory guidance.
Our principles:
•Always seek to recruit the best candidate for the role based on merit including their skills, experience, motivation and competencies. Our robust recruitment and selection process should ensure the identification of the person best suited to the role and the organisation.
•Committed to diversity and equality of opportunity and will interview all applicants (internal and external) who self-declare at application as having a disability and who meet the minimum requirements in the person specification of the vacancy they are applying for.
•We will make reasonable adjustments at all stages of the recruitment process in order to enable successful candidates who declare disabilities to start working or volunteering their time with us.
•Any current member of staff or volunteer who wishes to apply for vacancies and is suitably qualified will be considered and addressed fairly and objectively based on their merit.
•As an organisation committed to safeguarding, we will ensure all under 18’s joining the organisation will have ongoing risk assessments to ensure their role and activities are safe and appropriate.
•All documentation relating to candidates will be treated confidentially in accordance with the GDPR legislation.