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RUHX - Official NHS Charity of the Royal United Hospitals Bath, Bath (On-site)
£29,970 - £36,483 per year
Posted today
Closing in 7 days
Middle East Media, Remote
£26,000 - £27,000 per year
Posted 3 weeks ago Apply Now
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Bath, Bath and North East Somerset (On-site) 1.61 miles
£29,970 - £36,483 per year
Full-time
Permanent
Job description

Join RUHX – Be part of something extra extraordinary.

At RUHX, we’re more than the Official NHS charity of the Royal United Hospitals Bath. We go further to give every patient the extra extraordinary care they deserve, while supporting our staff to do what they do best and furthering innovation within our hospitals. We’re out there in our community, collaborating with the people and organisations who drive real change. And we’re making sure that every penny we raise goes towards improving health, happiness and wellbeing for everyone in our community.

We’re now looking for a highly organised and motivated Charity Operations Officer to help ensure our internal systems and processes run smoothly, so our fundraising and impact can go even further. This is your chance to be part of a charity that believes in being positively disruptive, creative and collaborative, all to make a transformative difference for our patients, staff and community.

We’re big enough to make an impact and small enough to care. This means that we believe in creating an inclusive, supportive, and nurturing environment for all our staff, as we know that a diverse, happy, and healthy team is vital to our success.

Main duties of the job

No two days in our team are the same. This role will be based onsite in the office in Bath, with some opportunities to work flexibly.  You will have a varied role which involves managing a wide range of duties and tasks, including.

  • Supporting the Head of Operations with administrative, finance, compliance, and governance tasks.
  • Leading internal processes, including banking and financial processes, supplier relationships, and documentation.
  • Helping maintain accurate financial records and managing charity databases and systems.
  • Data management, analysis, segmentation and reporting to drive strategic decision-making across the RUHX team.
  • Helping embed good financial and data practices that support our values and enhance our culture

We’re looking for a kind and compassionate person who is passionate about the NHS and making a difference to healthcare for our community. A great communicator and team player. Proactive, exceptionally organised and creative in problem solving. And in addition; 

  • Skilled and knowledgeable in finance and administration, ideally within a charity or public sector.
  • Confident in administering CRM/databases, and developing segmentation, insights and reports.
  • Confident using systems like Microsoft Office, finance systems and project planning tools

Person specification

Qualifications

Essential criteria

  • Educated to graduate level or equivalent, appropriate work experience
  • Evidence of continuing professional development
  • Excellent standard of English, both written, spoken and grammar

Desirable criteria

  • Evidence of a qualification in Fundraising or financial / management accounting
  • Experience of Raisers Edge NXT
  • AAT Level 3 qualified

Knowledge

Essential criteria

  • Two years’ experience in charity operations, including financial systems, accounts and CRM databases
  • Experience using accounting software and producing complex regular income and expenditure reports to inform the wider charity teams on progress and performance against plans.
  • Demonstrable experience using and administrating a charity CRM to a high level to deliver insights and reporting to the broader organisation.
  • Experience in delivering training on finance and CRM systems to colleagues.
  • Experience in customer care and delivering customer-facing support on the phone, in person and via email.
  • Ability to interpret and implement with minimal guidance, legislation surrounding SORP and Institute of Fundraising Codes of Practice, regulations and best practice.
  • Knowledge and understanding of the not-for-profit sector
  • Experience of having a planned and organised approach to managing their own workload to meet tight deadlines

Desirable criteria

  • Experience of working in the NHS
  • Experience of setting, managing and reporting on income and expenditure budgets.
  • Knowledge & experience of Raisers Edge relationship management database.

Skills

Essential criteria

  • Ability to use initiative and escalate issues promptly when unable to resolve an issue personally.
  • Experience working flexibly to meet the needs of the charity and ensure a customer focused response.
  • Flexible team player who can prioritise and organise a changing workload and work systematically towards deadlines. High attention to detail and an ability to see a task through to fruition with minimal supervision.
  • Able to communicate complex information that may be sensitive or contentious and may require persuasion/negotiation.
  • Advanced IT skills, including good Microsoft Word, and Excel including the ability to design spreadsheet models and complex reports.
  • Ability to analyse a range of financial data and interpret a range of options
  • Excellent ability to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems
  • An understanding of the Data Protection Act, GDPR and Fundraising regulations and best practice.
Application resources
Posted by
RUHX - Official NHS Charity of the Royal United Hospitals Bath View profile Organisation type Registered Charity Company size 11 - 20
Posted on: Friday, 13 June 2025
Closing date: 27 June 2025 at 23:30
Job ref: 427-7240760
Tags: Finance, Operations, Accounting, Compliance / Quality, CRM, Database Management

The client requests no contact from agencies or media sales.