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Page 4 of 12
TW11, Teddington (On-site) 4.48 miles
£26,500 per year
Full-time
Contract (1 year )

Actively Interviewing

This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!

Job description

Want to work in a fast-paced environment with opportunities to learn advice skills? Are you a proactive person interested in making a real difference to disabled people?

About the role

Richmond AID have 3 main advice teams: Information Navigation, Benefits Advice and Money Advice. We also administer a number of grants on behalf of local grant giving charities and the local authority. Our teams are busier than ever and this role will play a vital part in supporting the team with administration tasks including; taking client enquiries from the phone, website and email and uploading them to our database, scanning and photocopying.

You will spend your time working directly with clients with a range of physical, sensory and mental health impairments to help them to fill in grant allocation forms and other forms and helping people to know their rights. You will also support our advice teams administratively; arranging appointments, sending emails and letters and uploading information to our database.

You will receive training in a range of advice areas (housing, health and social care, benefits, transport and travel) as well as other relevant topics such as various mental health conditions, managing challenging behaviour, professional boundaries, and case management. You will be supported by a friendly team of experienced advisers who will have the opportunity to shadow and you will also have access to a range of external training and development opportunities.

You will need to have clear written and oral communication skills as you will need to make phone calls and write emails and letters to clients as well as providing progress updates to the team.

You will work closely with our experienced advice team and we can offer opportunities for training and development in a range of areas including social care, housing and benefits to support you on your journey to becoming and advisor.

 

About you

To be successful in this role you will have solid administration and organisational skills, and a high degree of accuracy and attention to detail. You will have strong communication skills across all levels and will be a real team player with a genuine interest in supporting disabled people.

An interest in developing advice skills in essential and experience or a background in advice and information will be an advantage.

You will have excellent communication and IT skills, administrative skills and be fully competent on Microsoft applications. You will have the ability to work independently as well as part of a team.

The ideal candidate will be passionate about social justice and the empowerment of disabled people and excited to learn valuable skills on the job.

Other roles you may have experience of could include:  Youth worker, project officer, advisor, administrator, generalist advisor, office worker, receptionist

Application resources
Application Instructions

To apply for this role, please send your CV and a covering letter of up to 2 sides of A4 stating how you meet the Essential and Desirable criteria in Experience and Knowledge section of the Job description.

You must include a cover letter. Please ensure you tailor your cover letter to the Job Description and your experience. Cover letters written by AI and not tailored will be disregarded.

Disabled Candidates
We are an equal opportunities employer and particularly welcome applications from disabled candidates. Any disabled candidates that meet the minimum criteria will be invited for interview. Please advise if have a disability or long-term health condition that you would like to be taken into consideration when you apply.

Posted by
Richmond AID View profile Organisation type Registered Charity Company size 11 - 20

Richmond AID will empower disabled people to achieve greater independence and choice by providing a range of services and support.

Richmond AID logo Play
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Posted on: 06 August 2025
Closing date: 02 September 2025 at 10:00
Tags: Advice / Information, Customer Service, Helpline

The client requests no contact from agencies or media sales.