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Age UK is a charity for everyone, and our vision is a world where you and your loved ones can make the most of later life. If you are looking to use your technical expertise to make the UK a better place to grow old, then we might have the job for you.
Like any large organisation we have a complex IT infrastructure, and its optimum performance is integral to the work we do. As such, we are recruiting for an experienced IT Incident Manager to join the team and act as the primary escalation contact for major IT incidents, ensuring normal service is resumed as quickly as possible with limited impact on operations.
What will you do?
* Act as a primary escalation point for IT incidents
* Plan and manage support for incident management including tools, processes & procedures, and suppliers.
* Develop and maintain incident management systems
* Maintain relationship between service providers and customers to ensure a thorough understanding of the customer and their business drivers
* Ensure service performance reports are produced and SLA targets are monitored, and failure to achieve SLAs reported on
About you.
* Experience in a similar IT incident services role i.e Incident Manager, Major Incident Coordinator, Customer Relations Manager
* Experience of managing and supporting applications, infrastructure and networks in a complex IT environment
* Working knowledge of Azure including performance optimisation
* Excellent interpersonal and organisational skills
* An efficient approach to incident management resolution
* Ability to use monitoring tools and provide analysis
* Office 365 troubleshooting and configuration
What we can offer in return
We can offer a varied and challenging role in a friendly team and collaborative environment. Initially the role is for a 12 month fixed term period.
We can also offer a competitive salary between £34,000 and £37,000 and excellent benefits, including pension (we pay up to 9%), 26 days annual leave + bank holidays, season ticket loan, life assurance, healthcare cashback plan, flexible working and much more.
Additional Information
For a full list of benefits please click here
Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.
Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.
Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.
Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.
Who we are
Age UK is the country's largest charity dedicated to helping everyone make the most of later life. Read more
Salary: £41,000.00 - £43,00.00 per annum
Location: Head Office - London
Contract type: Permanent
Hours: 35 per week
About the role
This is an exciting time for an experienced IT Support Manager to join the team, as we continue to integrate and develop new systems as part of a Digital/Data transformation project.
Teenage Cancer Trust’s busy Technology Team supports an employee headcount of circa 150 people of whom 100 + work at the Head office and provide support for regional/remote services.
Reporting to the Head of Technology, the successful appointee will be primarily responsible for the supervision/ management of Teenage Cancer Trust’s Infrastructure, the monitoring, management and delivery of the outsourced service contracts and collaboration with the wider Digital & Data Teams ensuring a high level of service to the Charity.
The role will suit an individual with progressive experience in IT particularly working within a digital environment who is comfortable owning and managing infrastructure both on premise and in the cloud and ensuring that SLA’s and KPI’s meet and exceed business need, whilst at the same time having the adaptability to ‘roll up their sleeves’ and work flexibly on a variety of IT activities as part of small, friendly team
Key benefits
- Join an organisation at the start of an enterprise wide modernisation
- Work as part of a well-established and influential organisation within the Charity Sector
- Work with high profile stakeholders and member groups and make a long-lasting impact
- A friendly and flexible working environment and the opportunity to develop your career
- A generous flexible benefits package - including pensions, medical benefits and interest free season ticket loans
How to apply
Please click the ‘apply now’ button below. You will need to upload your CV and Supporting Statement which explains how you think you meet the essential criteria listed in the person specification.
Closing date: 2 January 2020
First interview: Week commencing 6 January 2020
Second interview: Week commencing 13 January 2020
We make sure young people don't face cancer alone. That might mean providing treatment and support for young people in one of our comfortab... Read more
The client requests no contact from agencies or media sales.
We're looking for an experienced and dynamic IT Projects Manager to work within the IT Operations team to support Tearfund's global mission.
As a highly skilled IT Engineer you will also be able to lead projects, manage resources and people, and drive the delivery of high quality technology solutions for Tearfund staff across the UK and overseas.
Essential to the role is managing senior Stakeholders, and using your Project Management skills to define requirements, keep technology projects on track.
You will have a particular focus on IT / Cyber Security generated projects, and middle sized but complex cross-organisational projects for our 135 global teams.
Do you like to deliver brilliant solutions? You will manage, develop, and deliver;
- A jump forward in Google Apps and cloud based applications.
- Security monitoring systems and responses in Google, AD, and cloud IT systems.
- Media Asset Management implementation across our organisation
- Integration of data using scripts and APIs, and manipulating data from sources including SQL and Spreadsheets.
- Understanding the benefits and issues around Cloud-based applications
Are you a clear thinker and innovator, with an understanding of the technology and cross-cultural issues in a very demanding international relief environment? If so please do apply!
Applicants must be committed to Tearfund's Christian beliefs, and motivated to serving those where the need is greatest.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
We work tirelessly to help communities around the world escape the very worst effects of poverty and disaster.
And we believe that th... Read more
The client requests no contact from agencies or media sales.
Location: Any Crisis Skylight – Birmingham B9, Brent NW10, Coventry CV1, Croydon CR0, Edinburgh EH8, London E1, Liverpool L1, Newcastle Upon Tyne NE1, Oxford OX1, South Yorkshire S63, South Wales SA1.
About us
Crisis is the national charity for homeless people. We know that homelessness is not inevitable. We know that together we can end it.
About the role
As Client Information Systems Consultant, you will help to support and further develop our newly introduced case management system MAPS (Member Achievement and Progression System). MAPS is built on MS Dynamics 365 and SharePoint, and uses Power BI as a reporting tool. MAPS enables our staff to fully support the homeless people they work with while also providing data for service management and research.
Your role will be to provide support to our 400+ users in our 11 Skylight Centres around the UK and to continue to develop the solution in line with their requirements and the evolving needs of Crisis as an organisation. You will be developing and implementing new customisations in Dynamics 365 and also developing reporting solutions and dashboards using Power BI. When new functionality is developed you will be involved in delivering training to end-users.
The role can be based in any of our 11 Skylight Centres around the UK and will require some travel to all 11 Skylight Centres and occasional overnight stays.
About you
To be successful in this role you will have:
· demonstrable experience of developing solutions in Dynamics 365 and Power BI
· strong knowledge of MS Office and SharePoint
· experience of working in a cloud-based environment
· ability to communicate with many different types of audience
· the ability to manage your own time
Above all this, you will share our organisational values, which are central to all that we do.
Benefits
As a member of the team you will have access to a wide range of employee benefits including:
· Interest free loans to purchase a train season ticket or a bike or for a deposit to secure a tenancy
· Mandatory pension scheme, with an employer contribution of 8.5%
· 25 days’ annual leave which increases with service to 28 days
Alongside our excellent staff benefits, we will support your ongoing development to build your skills, experience and career.
How to apply
To apply, please complete the online application form by clicking 'Apply Now'. In your application please provide answers to points 1, 2, 3, 4 and 7 from the person specification.
Closing date: 10 December 2019 (11.59pm)
Interview date: w/c 13 January 2020
We value diversity, promote equality and encourage and applications from people of all backgrounds. We particularly welcome applications from people with lived experience of homelessness.
Registered Charity Numbers: E&W1082947, SC040094
Crisis is the national charity for homeless people.
We are committed to ending homelessness. Every day we see the devastating impact ... Read more
The client requests no contact from agencies or media sales.
Are you an experienced IT Support Engineer looking to develop your career with an interesting and forward-looking organisation making a real difference in the lives of young people with autism?
Are you interested in helping us make the ordinary possible for children and young people with autism?
Here at Ambitious about Autism we are hiring! We are seeking a dynamic and self-motivated individual to join our ambitious IT Team as an IT Support Engineer.
Ambitious about Autism is the national charity for children and young people with autism. We provide services, raise awareness and understanding and campaign for change. Through TreeHouse School, Ambitious College and The Rise School we provide specialist education and support to children and young people, aged 4-25, with Autism.
About your new role...
Working as an IT Support Engineer you will:
- Work with staff and learners across the organisation every day.
- Analyse and resolve desktop, hardware and software issues, including presentation equipment and mobile devices, in a timely and comprehensive fashion for charity and school staff as well as pupils and young adults with autism.
- Work with both internal and external stakeholders, to participate in the installation, developing, monitoring, maintenance, support, and optimisation of all network hardware, software and infrastructure.
- Work with both internal and external stakeholders to investigate and develop new technologies and systems for charity and school staff as well as pupils and young adults with autism.
Working as part of the wider IT and Estates & Facilities team, we are looking for a positive, professionally versatile and proactive individual, who places real value on helping people and making a real difference and feels confident in solving IT-related problems on their own and working independently.
Working at Ambitious about Autism we also offer a wide range of financial and wellbeing benefits, such as:
- Competitive annual salary
- Pension scheme
- Free healthy breakfast every day
- Continuous professional development
- Employee Assistance Programme
- Subsidised classes and activities such as: Yoga, Zumba, running clubs and a book club
If you would like to find out more about working at Ambitious about Autism, please find our recruitment pack attached. Alternatively, apply today and help us in making the ordinary possible for young people with Autism!
Key Locations...
- This role will be primarily based at the Ambitious About Autism campus at the Pears National Centre, Muswell Hill, London.
- The role will occasionally be required to provide cover for other IT Support Engineers' annual leave or sickness located at the other Ambitious for Autism locations based around London.
Please note that the role may close before the advertised date. An initial screening of applications will take place on the 20th Dec. Interviews will be commencing 6th Jan 2020.
Ambitious about Autism is fully committed to equality of opportunity and diversity and we warmly welcome applications from all suitably-qualified candidates. We welcome applications regardless of race, colour, nationality, ethnic or national origins, religion or belief, sex, sexual orientation, gender reassignment, marital or civil partner status, pregnancy or maternity, disability, or age. All applications will be considered solely on merit.
We are the national charity for children and young people with autism. We provide services, raise awareness and understanding, and campaign for... Read more
The client requests no contact from agencies or media sales.
Your Role:
To lead, manage and drive IT CRM projects across the organisation and cross functional teams ensuring delivery is on time and budget.
You will provide excellent stakeholder management across all projects, including scoping, requirements analysis delivery of projects. Plan, design, lead and manage delivery and deployment of all projects involving development or implementation of custom functionality of IT systems which support internal functions.
Analyse needs of the organisation, working with other teams across the business where required to identify,evaluate scope for integration with and use of the CRM or other IT systems. Integration of new areas and recommend appropriate database architecture / functionality developments.
Work collaboratively with colleagues across the Digital and Technology team to ensure that all work is prioritised maximising the available cross-functional resource in an efficient and cost effective manner. You will representing the Digital & Technology team deputising for Head of Programmes as required.
What experience and knowledge you require for the role:
- Experience of migrating organsations Data and Financial data to understand individual records holding multiple relationships.
- Experienced in developing a wide range of processes in a complex CRM system.
- Experienced in developing a range of custom solutions to data management issues.
- Experienced in working with a variety of data suppliers and integrating contrasting on- and offline data flows.
- Experience of managing projects with technical infrastructure components.
- Experience of managing multiple projects prioritising work of self and others and organisational skills.
- Excellent skills in project management, primarily Agile as well as other recognised processes (such as Prince 2 or Waterfall), including demonstrable use of scheduling, reporting and other management tools.
- Excellent ability in managing others, in order both to assure quality and consistent processes across all projects, as well as in line management and ability to get the best out of a team.
- Ability to manage stakeholders both individually and collectively.
- Excellent communication (written and verbal) and presentation skills.
- Knowledge/experience of data protection & GDPR.
What to do next:
Please apply for the role with a copy of your updated CV.
Morgan Hunt is a multi award winning Employment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.
The fundraising sector is an extremely competitive market and as such both our clients and candidates benefit from the support of our specialist f... Read more
Leading on the system implementation of Access Dimensions for this national disability care charity.
Client Details
This organisation is committed to assisting those that are less able to hit their goals and dreams. They work country wide to reach those that are isolated and focus on family and friends providing key support through this process.
Description
- Support day-to-day management of the finance system.
- To maintain proper control of user access rights, security setting and user privilege; which includes managing all starters, leavers and staff transitioning in their roles.
- To provide technical help-desk support for end-users using the Access Focalpoint system in a friendly & helpful manner.
- To be able to troubleshoot issues and identify potential system improvements.
- Resolve end user queries/incidents on Finance systems.
- Support the general finance team in use of billing, payments and reporting systems.
Profile
This professional IT systems accountant will have experience with the system access dimensions and be keen to hit the ground running on this 6 month role.
Job Offer
Flexible working
At Tearfund, we're Christians passionate about ending poverty.
We're looking for an IT Projects Engineer to work within the IT Operations team in an exciting environment working to support Tearfund's global mission.
As a technically skilled IT Engineer you will project manage and deliver high quality cost-effective technology solutions for the use of Tearfund staff across the UK and overseas. The core elements of the role are working collaboratively to define requirements, developing brilliant technology solutions, and supporting teams in the use of such systems.
You will have a particular focus on IT Support generated projects, emphasising device management, and automation of internal processes.
Do you like to fix systems and processes? You will develop and improve:
- A mixed Google Apps and Windows 10 / Server 2016 environment
- The scripted installation of applications and settings on desktop devices
- Integration of data using scripts and APIs, and manipulating data from sources including SQL and Spreadsheets.
- Understanding the benefits and issues around Cloud-based applications
- Our Asset and Account monitoring systems in Google, AD, and cloud IT management systems.
Are you a clear thinker and innovator, with an understanding of the technology and cross-cultural issues in a very demanding international relief environment? If so, please do apply!
All applicants must be committed to Tearfund's Christian beliefs.
The recruitment process will include specific checks related to safeguarding issues. In addition, personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.
We work tirelessly to help communities around the world escape the very worst effects of poverty and disaster.
And we believe that th... Read more
The client requests no contact from agencies or media sales.
Data Systems Environment Manager
We are an independent charity committed to bringing about better health and health care for people in the UK.
The Data Systems Environment Manager will lead on the delivery of workstreams relating to expansion, improved access, new configurations and continuous improvement in our Secure Data Environment, a high performance, ISO27001-accredited system for advanced analytics using sensitive patient data and our Open Data Environment (which enables analysis to be undertaken on data sets that are publicly available).
This is a highly influential senior role, working in collaboration across the Health Foundation. The successful candidate will develop, improve and deliver our data analytics computing environments, lead horizon scanning in relation to new applications and technologies that could have benefit to our analytics teams, take the lead on maintaining the SDE’s ISO27001 accreditation and be a leading voice in our Information Governance Management Group.
To be successful in the role of Data Systems Environment Manager you will be suitably qualified, with demonstrable success in developing strategies which have successfully delivered a high-performance and secure computing environment for the processing sensitive data. Comfortable with providing leadership and expert guidance to colleagues and stakeholders, you will be able to analyse situations and conflicting priorities and make clear decisions, keeping in mind the bigger picture while addressing operational matters.
The role holder must be a passionate advocate of excellence in the use and development of high-performance analytical systems and all supporting toolsets and processes. This is a fantastic opportunity for an experienced professional with a passion for improving health outcomes who is committed to our core behaviours - Achieving Impact, Working Together and Discovering and Learning. Read the job description to find out more.
Interview date: Early January 2020
To apply for this role please submit your CV and a supporting statement which addresses all the person specification criteria flagged as CV/SS (Essential).
The Health Foundation values diversity and champions inclusion and strongly encourages applications from all sections of the community.
The client requests no contact from agencies or media sales.
ICT Support Worker (Student Placement)
Contract: Fixed-term, 3 years
Hours: 28 per week
Location: Finsbury Park, London
Salary: £16,674 per annum (full-time equivalent of £20,843 per annum) plus generous holiday entitlement, pension scheme and group life assurance
We have an exciting student placement opportunity as an ICT Support Worker at Freedom from Torture. You will carry out day-to-day ICT administrative tasks; being the first point of contact for ICT support issues, troubleshooting PC and software problems, ensuring data backups are done, setting up and manage the audio visual equipment for presentations and training. Also, you will be assisting the ICT team in various ICT related projects.
You must be able to provide good levels of customer service with ICT system users, have experience of Windows 10 and be able to troubleshoot hardware and software problems.
Since 1985 Freedom from Torture has been the only UK human rights organization dedicated to treating and supporting torture survivors who seek refuge in the UK. We do this primarily through psychological therapies but also services which document torture forensically, practical legal and welfare support and creative groups.
Thanks to the dedication of our staff and volunteers – as well as thousands of passionate supporters and funders – thousands of torture survivors have been able to rebuild their lives in incredibly difficult circumstances.
For an informal discussion about the post, please contact Cuong Nguyen, ICT For an informal discussion about the post, please contact Cuong Nguyen, ICT Manager at Freedom from Torture's London Centre.
To view the Job Description and Person Specification, please click the link provided.
Please note CV and cover letter addressing the JD and Specification of the role are mandatory to be considered for the position.
Candidates must have the right to work in the UK to be considered for this position.
Freedom from Torture is dedicated to healing and protecting people who have survived torture. We provide therapies to improve physical and mental health, we medically document torture, and we provide legal and welfare help. We expose torture globally, we fight to hold torturing states to account and we campaign for fairer treatment of torture survivors in the UK.
We reserve the right to close the vacancy early if we receive a high volume of applications.
Closing date: 19 January 2020
Expected date of interviews: Week commencing 27 January 2020
Freedom from Torture is striving to be an Equal Opportunities Employer
No agencies please
An iconic cancer charity are looking for a Business World expert with experience of working in a finance role who can support the finance department optimise their use of the system.
In this role you will be supporting your colleagues to identify training needs, providing second line support and promoting the benefits of the system. You will be supported by an analyst and will sit as part of the finance systems and projects team. The role is paying £35,000 - 40,000 DOE
This role requires a person familiar with a finance environment because you will need to be able to understand and empathise with the problems your core finance colleagues face, and be able to offer them practical, functional solutions in the system.
In addition to ongoing support and continuous improvement of the system, you have the opportunity to be innovative and impactful at this evolving charity, getting involved with long and short term projects, and having an influence on the evolution of best practice. This is a forward looking finance systems role and is exemplary of the culture of change and growth within the organisation
Requirements:
- Part qualified in an accountancy qualification including AAT, ACA, ACCA, CIMA, CIPFA, etc
- Business world experience is essential, ideally exposure to Milestone 7, and no lower than M5
- An understanding of and ability to demonstrate all core financial modules including P2P, R2R, S2C, Fixed Assets, Bank reconciliation and System Administration
Benefits
- Flexible working and working from home available
- Excellent L&D facilities as well as good opportunities for internal progression at our large organisation
- Health and wellbeing are a priority with a cycle to work scheme, life assurance and season ticket loans
- An emphasis on work life balance plus discounts near the offices, generous annual leave entitlement
You will recieve a full candidate application pack with full information on the role and responsibilities aspart of your application. Interviews will be held on the 16th, 17th or 18th of December and are being scheduled as soon as applications come in. In order to be considered please apply now or contact Emma at Allen Lane.
Allen Lane is a specialist boutique consultancy, recruiting Finance, IT, Procurement and Project Management professionals into the Charity and ... Read more
Prospectus is delighted to be exclusively supporting The Postal Museum in their search for an IT Support Engineer. The Postal Museum brings five centuries of communications history to life and welcomes 180,000 visitors a year. From interactive galleries to an immersive subterranean rail ride, modern research facilities to a wide-range of learning activities, they offer something for everyone, from all backgrounds and of all ages.
As an IT Support Engineer, you will fulfil an important role as a member of the Systems Team, working with colleagues across the organisation to deliver a world class visitor experience by maintaining all aspects of systems delivery. You will provide ad-hoc support for back office systems including Windows PCs, Windows Server 2016, Microsoft Office 365 and line of business applications and help to maintain public facing systems such as A/V systems, digital signage, wi-fi, ticketing and interactives in their public galleries. Please note this role requires flexible working including occasional evenings and weekends.
To be successful in this role, you will have a passion for the museum's work and a background in a helpdesk/1st line support setting or an audio/visual environment. It is considered a bonus if you have experience providing support to back office applications such as Microsoft 365, ticketing systems or technical delivery of events.
A full job description will be provided to candidates shortlisted by Prospectus.
Please apply with a Word Document copy of your CV. Cover letters are not required at this stage.
Interviews will be held on Monday 16th December.
We believe our clients change the world for individuals, communities and society. For over 60 years Prospectus has been working across the UK a... Read more
We are recruiting in behalf of an amazing welfare charity for an IT Officer to provide 1st/2nd line support and maintenance to ensure a secure and effective data network, including all mobile IT devices, and operational telephony network. Additionally, provide IT support to co-located charities in accordance with individual tenant agreement. This is a 4 month FTC to start 3rd January 2020
The Role
Provide IT user support (desk-side and via telephone) and user IT security training.
Assist management of on site physical, virtual and cloud server environments.
Assist management of hosted Avaya telephone system.
Maintain charity wide mobile devices and associated connectivity requirements.
Troubleshoot and rectify 1st/2nd line issues across entire network and server infrastructure.
The Candidate
MCSE Server Engineer with 2+ years experience as practitioner.
Solid experience working as 1st line support.
Expertise in troubleshooting windows 10 and server 2012/2016 R2.
Microsoft Office- both officer 365 and Azure Active Directory.
Previous experience of managing VMware/ HyperV architecture.
Proven troubleshooting and fault finding skills.
Software Requirements
VMWare, Veeam, Hyper-V
HP servers, Cisco ASA Firewalls,McAfee Endpoint, Avaya hosted telephony.
IMPORTANT NOTE
Our aim is to respond to all successful applications within 5 days. If you havent been contacted within 5 days your application has been unsuccessful and your details will not be held further but we positively encourage you to apply for any other positions that you may see in the future.
We apologise that we cannot contact everybody in person but thank you in advance for your interest.
Third Solutions encourages applications from individuals of all ages & backgrounds. Appointment will be made on merit alone but candidates must be able to demonstrate their ability to work in the UK. Third Solutions acts as an employment agency for permanent recruitment & an employment business for temporary recruitment as defined by the Conduct of Employment Agencies & Employment Business Regulations 2003.
Senior Project Manager - Permanent
£57,000 - Excellent Benefits
Your new company
This exciting opportunity is with a very reputable charity, who are looking to expand their IT team during a time of investment and change by appointing a Senior Project Manager.
Your new role
As part of our continued improvement plan for Information Services we are seeking to invest in a IT Project Manager that will successfully manage, co-ordinate ad complete cross departmental projects within the organisation. You will line manage department project managers whilst overseeing project progression and timelines.
You will be responsible for ensuring that project deliverable are completed within planned timescales, costs and budgets as well as managing stakeholder's expectations. You will be implementing their new Housing Management system (Aareon QL) whilst working with their other systems including finance and HR. You will be expected to actively participate in each phase of the full project life-cycle and identify, asses and manage risks and issues.
What you'll need to succeed
- Experience managing end-to-end projects (full project life cycle) that include substantive business change and transformation elements (i.e. not only technical activities
- Development of full-scale project plans
- Process mapping and strong business change management
- Strategic stakeholder engagement
- House management system implementation experience
- Identification and management of risk
What you'll get in return
As well as a competitive salary of up to £57,000 per annum, excellent annual leave and pension benefits, you will get the opportunity to work within a leading organisation that are focused around innovation and collaboration and are continuing to invest heavily across their IT function.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
Whether you are looking for the right person or the right job, talk to a Hays expert first. Working with Hays gives you the reach and resources... Read more
Victim Support is looking for an IT Support Technician based in London.
Victim Support (VS) is an independent charity for people affected by crime in England and Wales. We work towards a world where people affected by crime or traumatic events get the support they need and respect they deserve.
We currently have an opportunity for an IT Support Technician to join our expanding team, working to support circa 1300 staff nationally working within an ITIL structured environment.
We are looking for individuals who are able to offer solid Service Desk and Desk Side experience in a Microsoft Windows and Citrix VDI environment, providing technical support including application support of bespoke applications (CRM). We need people who are able to offer:
- Solid 1st & 2nd line Service Desk experience in a Microsoft Windows environment (MAC desirable)
- Experience with Citrix VDI including XenApp and XenDesktop
- Windows Server 2008/2012, Active Directory and Exchange 2010 experience
- Hardware setup, installation, troubleshooting and diagnostic assistance (Computer, Telephone, Laptop, Printer, Scanner)
- Network support, Installation, configuration (LAN, WAN, VPN, etc.) incl. switches, routers and firewalls
- Installation, setup and diagnostics of MS Windows 7/8/10 & MS Office 2010/2013 Professional, SCCM experience (preferred)
- Desktop and browser security components: including site security certificates, firewalls and anti-virus
- IT Service Desk case logging applications (Track-IT) and prior work experience within an ITIL environment preferred
- Ability to multitask across multiple incidents, be organised and have a keen eye for detail
- Ability to build rapport with staff at all levels within the organisation, using good judgement and communication skills to deliver a high standard of service
Naturally, as the role involves supporting users nationally you will have excellent communications skills, both verbally and written.
You will be working within a system ensuring that the Service Desk is adequately covered between 09:00 hrs and 17:00hrs with expectation to travel to support offices (mostly in the London locality) and stakeholders throughout the country. This is a high volume environment and you will be dealing with circa 35-40 tickets a day. The right candidates must have the ability to take ownership of issues and see them through to resolution while providing excellent service.
Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background security clearance checks and Disclosed Barring Service checks will be required.
Victim Support offers competitive rewards and benefits including pension and life assurance, 25 days annual leave (pro-rata), voluntary benefits such as season ticket loans and the opportunity to play a key role in a national charity providing world-class services to victims and witnesses and being a vital force for change.
Applications should be explicit enough to provide good evidence against the shortlisting criteria, which are marked in the person specification as (s). In order to apply, please create a profile in our website (jobs section), complete and submit an online application form.
Victim Support takes pride in being a diverse organisation, enriched by the participation of all individuals and communities. Diversity matters and we value
VS is the independent charity for people affected by crime and traumatic events in England and Wales. Our specialist teams provide individual, ... Read more