It volunteer volunteer roles in belfast
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Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.
As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.
This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.
What You’ll Be Doing
- Updating website pages with new events, news and programme information
- Supporting the layout and accessibility of website content
- Uploading photos, articles or updates to digital platforms
- Helping staff and volunteers use digital tools
- Assisting with digital forms, data collection and record management
- Providing basic troubleshooting support or referring technical issues to the appropriate person
- Helping test and improve the digital tools and systems used by the team
Skills and Qualities We’re Looking For
- Confidence using websites, IT systems and digital tools
- Good understanding of basic data management and online platforms
- Problem-solving and attention to detail
- Clear communication and teamwork skills
- Reliable and organised approach to tasks
- Awareness of data protection and confidentiality principles
What You’ll Gain
- Experience supporting the digital operations of a community charity
- Opportunities to develop IT, web management and problem-solving skills
- Insight into digital tools used in the voluntary sector
- The satisfaction of helping improve online access and efficiency
About Us
We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.
Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.
Safeguarding and Inclusion
We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.
Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.
We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.
We are a catalyst for overcoming poverty at its root by empowering marginalised people and developing sustainable communities.



Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Task Management Team Overview
Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.
Core Duties:
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Tag task assignees and request updates in line with standards
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Tag direct supervisors to ensure compliance
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Review all tasks across YAUK for standard alignment
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Ensure GDPR compliance across task records
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Provide regular organisational task performance data
Task Management Manager (1 Position)
Role Summary: The Manager leads the Task Management Team, ensuring strategic oversight and operational excellence in task compliance and system hygiene across YAUK platforms.
Reports to: Head of IT & Systems
Type: Voluntary, flexible, part time, 5 to 10hrs per week
Key Responsibilities:
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Oversee the implementation of pre-set tasking standards across all systems
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Coordinate with the Head of IT & Systems and C-Level to refine standards
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Supervise Senior Officers and Officers, providing guidance and support
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Monitor team performance and ensure timely reviews of all tasks
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Escalate non-compliance issues to relevant leadership
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Ensure GDPR protocols are upheld in all task-related activities
Ideal Skills:
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Strong leadership and communication
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Familiarity with task management platforms (e.g., CLICK UP)
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Understanding of GDPR and data governance
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Strategic thinking and attention to detail
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Task Management Team Overview
Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.
Core Duties:
-
Tag task assignees and request updates in line with standards
-
Tag direct supervisors to ensure compliance
-
Review all tasks across YAUK for standard alignment
-
Ensure GDPR compliance across task records
-
Provide regular organisational task performance data
Senior Task Management Officer (2 Positions)
Role Summary: Senior Officers act as intermediaries between the Manager and Officers, ensuring consistent application of standards and supporting the review process.
Reports to: Task Management Manger
Type: Voluntary, flexible, part time, 5 to 10hrs per week
Key Responsibilities:
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Lead task reviews across assigned YAUK departments
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Support Officers in tagging and compliance checks
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Liaise with supervisors to resolve tasking issues
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Assist in training new Officers on standards and systems
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Report progress and challenges to the Manager
Ideal Skills:
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Experience with digital tasking tools
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Strong organizational and mentoring abilities
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Knowledge of GDPR principles
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Ability to interpret and apply standards consistently
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Task Management Team Overview
Purpose: To ensure all tasks across CLICK UP and other YAUK systems are current, compliant with GDPR, and aligned with pre-set standards defined by the Head of IT & Systems in consultation with C-Level leadership.
Core Duties:
-
Tag task assignees and request updates in line with standards
-
Tag direct supervisors to ensure compliance
-
Review all tasks across YAUK for standard alignment
-
Ensure GDPR compliance across task records
-
Provide regular organisational task performance data
Task Management Officer (4 Positions)
Role Summary: Officers are the frontline reviewers and taggers, ensuring tasks are updated, compliant, and aligned with YAUK’s operational standards.
Reports to: Senior Task Management Officer
Type: Voluntary, flexible, part time, 5 to 10hrs per week
Key Responsibilities:
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Tag task assignees and request updates per standards
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Tag supervisors when compliance issues arise
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Conduct regular reviews of tasks across systems
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Flag tasks that violate GDPR or lack progress
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Collaborate with Senior Officers for guidance and escalation
Ideal Skills:
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Detail-oriented and proactive
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Basic understanding of GDPR
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Comfortable using task management software
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Good communication and teamwork
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in volunteering as an Audio Editor for the International Humanity Foundation (IHF)! We are seeking skilled and detail-oriented individuals to help us produce high-quality audio content for our podcast and other media initiatives.
Role Requirements
As an Audio Editor, you will:
- Edit and enhance raw audio recordings for clarity and quality.
- Mix and master audio tracks to produce professional results.
- Remove background noise, balance audio levels, and add sound effects as needed.
- Collaborate with the podcast team to align audio with the intended narrative.
- Ensure timely delivery of polished audio for podcast episodes and other projects.
Skills We Value
- Proficiency in audio editing software (e.g., Audacity, Adobe Audition, Pro Tools).
- Attention to detail and strong listening skills.
- Experience with sound design or music editing is a plus.
- Ability to work collaboratively in a team setting.
- Creativity in enhancing the listener’s experience through sound.
Benefits of Volunteering with IHF
By joining our team, you will:
- Develop your audio editing and sound design skills.
- Build a portfolio of professionally produced podcasts and audio projects.
- Collaborate with a diverse and talented team.
- Make a meaningful impact by helping amplify the voices of children and communities in need.
- Receive a certificate of recognition and appreciation for your contributions.
We are looking for an experienced person to join WellChild as a Digital Trustee. They will be a trusted advisor to the Board and a supportive, critical friend to the Senior Management Team (SMT), helping WellChild navigate the evolving digital landscape.
Purpose of the role:
The Digital Trustee will advise on the use of AI and digital technologies to build internal capability and efficiency, improve service design, enhance data-driven decision-making, and expand our fundraising and communications impact. They will play a vital role in shaping WellChild’s digital and AI roadmap. The ideal candidate will bring a blend of strategic insight, ethical awareness, and hands-on digital experience, along with a strong network of digital professionals. They will be a trusted advisor to the Board and a supportive, critical friend to the Senior Management Team (SMT), helping WellChild navigate the evolving digital landscape.
Support children with complex medical needs and their families.



The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Children of Voices is a hugely respected charitable organisation helping to improve the lives of young people and their families through genuine care, love, and support.
Reports to: Communications Lead / Operations Lead
Location: Remote or Hybrid
Commitment: Flexible (approx. 3–5 hours per week)
About the Role
We are looking for a Volunteer Website Manager to help keep our charity’s website up to date, user-friendly, and reflective of our work in the community. The website has already been built — this role focuses on maintaining, updating, and improving it so visitors can easily access our latest news, projects, and opportunities.
This is a great opportunity for someone who enjoys digital communications, design, or web management and would like to use their skills to support a meaningful cause.
Key Responsibilities
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Maintain and update website content (e.g. news, blog posts, events, team pages).
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Check for and fix broken links, outdated text, or formatting issues.
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Upload new photos, graphics, and documents shared by the team.
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Support visibility by applying basic SEO practices (keywords, tagging, etc.).
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Monitor performance using simple analytics tools (e.g. Google Analytics).
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Ensure accessibility and consistency across all pages.
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Liaise with staff and volunteers to ensure the website reflects current projects, campaigns, and achievements.
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Report any major technical issues to the Operations or Communications Lead.
Skills & Experience
Essential:
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Comfortable using website platforms such as WordPress, Wix, or Squarespace.
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Good written communication and attention to detail.
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Organised and able to work independently.
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Interest in digital media or online communications.
Desirable:
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Basic understanding of SEO or Google Analytics.
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Some familiarity with image editing tools (e.g. Canva).
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Previous experience managing or updating a website.
What You’ll Gain
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Experience managing a live charity website.
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Opportunity to develop digital communication and design skills.
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A reference upon successful completion of your volunteering term.
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The chance to make a real impact by helping us reach more people online.
Personal Qualities
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Reliable and proactive.
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Keen eye for detail and presentation.
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Enthusiastic about community and charity work.
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Willing to learn and collaborate with others.
Prior to submitting your application for this position, we suggest you visit our website to gain a better understanding of our organisation and our mission.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Role Title: Graphic Designer
Role Purpose
Quilombo UK is looking for a Graphic Designer to join the team. Quilombo UK is a not for profit social enterprise that challenges people to think differently and bridge gaps between communities, with the aim of building a culturally rich society, where differences are accepted and celebrated. As chosen among 160 other organizations to work in collaboration with the Home Office on the “Building a Stronger Britain together” project, you will be joining a team, which not only supports the community but also stands up to extremism in all of its forms.
Quilombo UK works in collaboration with QMC Capoeira School, giving you the chance to support QMC Capoeira which is one of the most awarded Capoeira Schools in UK (UK Coaching Awards, Gillette Sports Awards, Kingston Council Sports Awards).
By joining QuilomboUK you will be supported and guided by experienced staff and volunteers, who are willing to share their skill set and will provide you with great opportunities for development in many different areas.
Ideal candidates will use their passion to promote Quilombo UK and raise its profile, while attracting new members. They should create engaging and on-brand graphics for a variety of media.
Main Responsibilities
- Study design briefs and determine requirements
- Schedule projects and define budget constraints
- Conceptualize visuals based on requirements
- Prepare rough drafts and present ideas
- Develop illustrations, logos and other designs using software or by hand
- Use the appropriate colours and layouts for each graphic
- Work with copywriters and creative director to produce final design
- Test graphics across various media
- Amend designs after feedback
- Ensure final graphics and layouts are visually appealing and on-brand
Essential Skills
- Proven graphic designing experience
- A portfolio of illustrations or other graphics / CV
- Familiarity with design software and technologies (such as Photoshop, Illustrator, Adobe Suite)
- Flexibility and openness to work on a variety of tasks
- Focused, organised and able to prioritise and execute tasks independently
- To show professionalism at all levels and in all environments
- Strong team player
- A keen eye for aesthetics and details
- Excellent communication skills
- Degree in Design, Fine Arts or related field is a plus
- Must be UK resident
Desirable
- Committed to working with the community with a passion for helping others less fortunate
Job Type: Volunteer
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unify Giving CIC – UK Based / Remote
Unify Giving is growing — and we want to launch a merch page so people can support our mission through print-on-demand products. Every item sold will help fund our work: direct, safe, trackable giving to people experiencing homelessness and domestic violence.
We’re looking for someone who knows their way around WordPress, WooCommerce and print-on-demand tools to help us make it happen.
What you’ll do
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Add and configure a merch/e-commerce page on our WordPress site.
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Integrate with a print-on-demand service (like Printful or Printify).
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Upload and format product listings, images and descriptions.
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Make sure the shop is smooth, simple and works for supporters.
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Advise on best practice for ongoing management.
Why this is for you
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Great portfolio project in web + e-commerce development.
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Work with a live UK social impact organisation.
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Minimum 5–10 hours per month, for at least 3 months.
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A chance to combine tech skills with a cause making real difference.
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Know that profits from the merch go straight back into our mission: helping individuals rebuild their lives.
Who we welcome
We don’t mind your background, age, or job status. If you’ve worked with WordPress and e-commerce tools before and want to use those skills for good, this is for you.
This is your chance to build something tangible that funds direct giving and creates lasting impact.
Connecting donors directly with individuals expriencing homelessness.

Position Overview
SEED Madagascar is seeking a Volunteer Backend Web Developer to support the migration and redesign of SEED’s website, ensuring a smooth transition.
This role will focus on handling back-end and server-side tasks, importing data, implementing security best practices, and providing technical support in the post-migration phase.
We are looking for an experienced individual with proven expertise in website migration, database management and server configuration, who is motivated to use these skills to contribute to sustainable development and conservation.
About the organisation
SEED Madagascar is a British Charity working in partnership with communities in the southeast of Madagascar. We integrate high quality community health, sustainable livelihoods, education infrastructure and conservation programmes to support long term, sustainable change and add to international best practice through research and publication across all of our programmatic areas.
Location: Remote
Timeframe: Long-term, part-time, flexible (approx. 3-6 hours per week, with 1-2 hours per week post-migration phase for server-side support and maintenance)
Duties and responsibilities
● Perform full backups before and after website migration in cPanel.
● Export Concrete CMS code files and database content.
● Import data to WordPress using plugins, custom scripts or migration tools.
● Assist with setting up a WordPress staging site.
● Implement security best practices for WordPress.
● Update DNS records.
● Perform PHP updates and custom edits as needed.
● Perform major WordPress upgrades if needed.
● Perform post-migration functionality testing and bug fixes.
● Manage the new website database using cPanel.
● Provide continued/long-term back-end support.
Person specification
Essential
● Experience using Concrete CMS, WordPress or similar.
● Experience using HTML/CSS/JavaScript languages.
● Knowledge of PHP and SQL/MySQL database.
● Experience with API integration and Linux.
● Knowledge of File Transfer Protocol.
● Familiarity with WordPress plugins.
● Experience with website migration tools, database management, and GitHub repositories.
● Self-motivated, flexible, and able to work independently in a remote context.
● Commitment to SEED’s ethos, values and mission, with cultural sensitivity and respect.
Desirable
● Experience working with NGOs, particularly in development, conservation, or humanitarian fields.
● Knowledge of Madagascar or wider global south contexts
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for lived experienced volunteers who use screen readers and would be happy to share their experiences of accessing Welsh digital information and services in Wales.
You will share your personal experiences of using a screen reader to access Welsh digital information and services, show how accessibility features work in real life and what changes make a real difference.
You will share your experiences and talk openly in group discussions and have the confidence to raise issues and a willingness to speak up about concerns or gaps in services. You will also contribute and collaborate with project staff and external stakeholders (researchers and decision makers) to shape future Welsh language technology developments helping to create more accessible Welsh language digital services.
How often will I be needed?
- 2 Hours per Event
Key requirements
- Aged over 18
Location
Region
- Wales
Home based
- This role is home based
Additional location information
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Meetings will take place virtually, but there may be an opportunity to join a face to face session depending on needs of the project.
Who this opportunity will suit
- This role is reserved for blind and partially sighted applicants
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • Screen reader user
- • Welsh Speaker (first language or learner)
- • Will have good active listening skills to engage respectfully and sensitively with others’ experiences and perspectives
- • Will be able to work collaboratively and constructively with other group members, stakeholders and staff
- • Ability to reflect on personal experiences.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Our challenge
Brain tumours do not discriminate, and they do not respect boundaries. They can strike anyone, at any age. And they strike quickly. Being told you have a brain tumour diagnosis can be a very frightening and confusing time. At The Brain Tumour Charity, we aim to provide clear, relevant and supportive information to help people to better understand their situation and start to take control of it.
With your help, we want to:
- Increase our visibility – we want to help more people to find our website, following a brain tumour diagnosis.
- Provide high quality information – we want to answer the questions that our community has in a clear and compassionate way, as well as signposting them to resources and support
- Support our current website review process – we want to ensure that our information is up to date, accurate and trustworthy to enable our community to make informed decisions throughout their brain tumour journey
How can you help?
We’re looking for Website Volunteers to review and help improve our new and existing webpages. You’ll be given training in editing these, in order to:
- Improve the readability of our webpages
- Improve our Search Engine Optimisation (SEO), which impacts how easy our website is to find
What impact will you have?
Our website supported over 1.2 million people in 2024/2025 and we want even more people to be able to find us. By helping to improve our visibility, more people will be able to find us sooner after a brain tumour diagnosis and be able to access vital information, resources and support.
We’re looking for
You don’t have to have any experience in SEO or website editing for this role as full training will be provided. We’re looking for individuals with:
- Good written communication skills, including the ability to simplify language into lay friendly terms
- An interest in developing new skills and helping to improve our website information
- General IT skills and an ability to use their own laptop for this role
The Brain Tumour Charity is committed to promoting diversity and inclusion in all aspects of our organisation. We particularly welcome applications from individuals belonging to minority ethnic groups, LGBTQ+ communities, people with disabilities, and other underrepresented communities.
What can you gain from volunteering?
- You’ll have the opportunity to utilise your existing written and IT skills, while developing and learning new skills in website editing and SEO
- You’ll join a friendly, passionate team and develop an understanding of how this team at The Charity operates
- The satisfaction of knowing that you’re making a valuable contribution to the lives of those affected by brain tumours
Time commitment
We ask volunteers to commit to around 3-4 hours each week for a period of at least 6 months. Once you’ve completed the required training, there are no restrictions on when you can do your volunteering – this can be done at a time that works for you, including evenings and weekends.
Practical considerations
You will receive a full induction to The Brain Tumour Charity and any specific training for the role (Induction training will take place week commencing 15 December). You will receive ongoing direction from one of the team, who will be your key contact.
We carry out reference checks for all individuals who will be volunteering with us on a regular basis. Volunteers will be required to complete some internal data protection and disclosure documentation before commencing the role. Volunteers must be over 18.
We encourage volunteers to claim for any reasonable expenses that are incurred in the course of their volunteering with The Charity. If we receive a high volume of applications, we may close the role early, so we’d encourage you to apply at your earliest opportunity.
Need support with the application process?
We are committed to being inclusive and recognise that there may be a number of ways we could support you through the application process. If there’s any adjustments we can make to help you fully engage in the process, don’t hesitate to let us know by getting in touch with the Volunteering Team.
The Brain Tumour Charity is the world’s leading brain tumour charity and the largest dedicated funder of research into brain tumours globally.

The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Thank you for your interest in volunteering as a Video Editor for the International Humanity Foundation (IHF)! We are looking for talented and creative individuals to help us produce visually compelling content that highlights our mission to provide education to underprivileged children.
Role Requirements
As a Video Editor, you will:
- Edit raw footage into polished and engaging videos.
- Add graphics, animations, and subtitles to enhance video quality.
- Collaborate with the podcast and media teams to create promotional materials.
- Work on highlight reels and trailers to showcase IHF’s work and podcast content.
- Ensure all videos align with IHF’s branding and storytelling goals.
Skills We Value
- Proficiency in video editing software (e.g., Adobe Premiere Pro, Final Cut Pro, DaVinci Resolve).
- Creative storytelling through visual media.
- Attention to detail and ability to meet deadlines.
- Experience in graphic design or animation is a plus.
- A collaborative and flexible attitude.
Benefits of Volunteering with IHF
By joining our team, you will:
- Gain valuable experience in video editing and storytelling for a global nonprofit.
- Build your portfolio with impactful content.
- Collaborate with a diverse, creative, and passionate team.
- Contribute to a cause that empowers underprivileged children through education.
- Receive a certificate of recognition and appreciation for your contributions.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference in Kent by joining our team of trustees!
Kent Community Foundation (KCF) is looking for individuals to join our Board of Trustees who have a real passion for our county and want to make a demonstrable difference to the lives of people in our communities.
KCF is a professional grant-maker and local philanthropy advisor for Kent and Medway. We have been established for 24 years; distributing more than £60 million in grants to voluntary sector organisations across the county; supporting small charities to be sustainable and successful, and helping major donors maximise the impact of their donations.
Trustees are the volunteers who lead charities and decide how they are run; setting strategic plans, monitoring the performance, impact and sustainability of the charity and overseeing its governance. People of any age and background can be a trustee, and we're looking for people with specific experience to help us support communities in Kent. We are particularly interested in applications from people who are typically under-represented on trustee boards.
We have a comprehensive trustee induction programme, so if you have never been a trustee or on a board before, we will ensure you have all the knowledge and support you need.
Trustee: Desirable skills
We are looking for applicants to have one or more of the following:
· Lived experience of the communities we work with and the issues which arise in our county
· Experience of grant making; either as a philanthropist, grant maker or grant applicant
· Experience in working with or within social enterprises
· Experience in communications and PR
· A background in socio/economics, or connections with education in that field
· Knowledge of, and experience in promoting diversity, equality and inclusion
· Professional experience or active interest in technology, digital communications and AI
· Long term connections and networks with any of our stakeholder groups in Kent; such as philanthropists, businesses owners, key voluntary sector influencers
We hope to recruit up to three new trustees with different experience to offer, who can give some of their time and expertise to help KCF continue to grow and develop. We have four in-person Board meetings a year, and trustees also sit on at least one of our sub-committees, which meet two to four times a year (often remotely). There are also occasional events trustees are invited to attend to promote and engage with our work.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear form you.
What is a caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
