It volunteer volunteer roles in derby, leicestershire
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Job Title: IT Assistant
Location: Remote (UK-based)
Employment Type: 12 hours per week (6 Hours per Day)
About QuilomboUK
We are a Kingston-based social marketing enterprise using creative thinking to build community cohesion.
We aim to attract knowledgeable individuals encouraging different cultures to unite which enables us to share and celebrate essential lessons.
Partnering with local organisations, we put on programmes of training, workshops and other events that promote unity and tolerance.
We conduct research to support our cause to challenge preconceptions around race and stereotyping. As well as delivering workshops on unconscious bias in the workplace.
To learn more about our impactful work at Quilombo UK, we encourage you to explore our website and YouTube channel.
Join us in leading positive change!
About the position
The IT support role is vital to the organisation, as they will have the responsibility for the maintenance of the technical appliances used in the organisation. The IT support will not be required to come in on a weekly basis, but upon request as for when it is needed. The main tasks for the IT support will be reassuring all technical appliances are updates, responding to potential breakdowns and assuring electrical safety. Technical skills are required, in addition to flexibility, as they would need to quickly respond to potential breakdowns etc.
The role provides you with flexibility and autonomy at work. Where necessary, specific training will also be provided to help you develop and grow your skill set.
Main Responsibilities
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Ensure all computers and other electrical equipment is updated.
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Ensure the safety of electrical equipment.
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Respond to breakdowns of electrical equipment.
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Assist in the functions of IT-packages.
General tasks
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Contribute to staff meetings and other internal meetings with views and suggestions etc.
Essential
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IT skills
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Health and Safety of electrical equipment
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Knowledge about different IT-packages
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Has ability to deliver tasks in a timely manner
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Handles difficult situations well
Desirable
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Committed to working with the community with a passion for helping others less fortunate.
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Proficiency in Microsoft and Excel
The Professional Development Programme with Quilombo UK is a 16-week UNPAID opportunity that requires a minimum commitment of 12 hours per week, Monday to Friday.
QUILOMBO UK is dedicated to fostering an inclusive workplace environment that values diversity and promotes equality for all employees. As part of our commitment to upholding these principles, we adhere to the guidelines outlined in the Equality Act 2010. We firmly believe in creating a workplace where all individuals are respected and treated fairly. Discrimination of any kind will not be tolerated.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We’re looking for reliable, tech-savvy people who’d like to use their digital or IT skills to help improve our online systems and website.
As a Web and IT Support Volunteer, you’ll help us keep our website up to date, support digital record-keeping and assist with maintaining efficient systems that help us work effectively. You’ll play an important role in helping us stay connected, accessible and organised across our programmes.
This role is ideal for someone with an interest in IT, websites or digital operations who wants to make a practical contribution to community-focused work.
What You’ll Be Doing
- Updating website pages with new events, news and programme information
- Supporting the layout and accessibility of website content
- Uploading photos, articles or updates to digital platforms
- Helping staff and volunteers use digital tools
- Assisting with digital forms, data collection and record management
- Providing basic troubleshooting support or referring technical issues to the appropriate person
- Helping test and improve the digital tools and systems used by the team
Skills and Qualities We’re Looking For
- Confidence using websites, IT systems and digital tools
- Good understanding of basic data management and online platforms
- Problem-solving and attention to detail
- Clear communication and teamwork skills
- Reliable and organised approach to tasks
- Awareness of data protection and confidentiality principles
What You’ll Gain
- Experience supporting the digital operations of a community charity
- Opportunities to develop IT, web management and problem-solving skills
- Insight into digital tools used in the voluntary sector
- The satisfaction of helping improve online access and efficiency
About Us
We are a community-led charity tackling poverty at its root by empowering people and communities to overcome barriers and build sustainable futures.
Our programmes support children, young people, adults and families through education, employability, wellbeing and social inclusion activities that promote confidence, connection and opportunity.
Safeguarding and Inclusion
We are committed to safeguarding and promoting the welfare of children, young people and adults involved in our work.
Safeguarding training will be provided for all volunteers and a Disclosure and Barring Service (DBS) check may be required for this role.
We welcome volunteers from all backgrounds and will make reasonable adjustments to support participation wherever possible.
A catalyst for overcoming poverty at its root by empowering marginalised people and developing sustainable communities.



AGILE PROJECT MANAGER
Remote Volunteer
ZAKKI is a social startup focusing on creating an inclusive community for the elderly and people with disabilities. Our mission is to facilitate alms and donations collection and distribution to help the elderly and people with disabilities who work in the informal sector to get better livelihood through micro-business management, giving them greater market exposure.
We are still redesigning ZAKKI fully function product. We are expecting to develop the ZAKKI fully function product in the upcoming years.
ZAKKI provides equal volunteering opportunity for everyone regardless of age, sex/gender, color, race, creed, nationality/origin, marital status, sexual orientation, political belief, or disability that does not prohibit essential performance job functions. All matters relating to volunteering are based upon one’s ability to perform the job, as well as one’s dedication to ZAKKI’s Mission and needs.
The AGILE PROJECT MANAGER will manage either the UIUX Designer team or Developer team. He/She will collaborate with the Team Lead of the respective team to manage and lead the project.
The ideal candidate will be responsible for planning, coordinating, and implementing projects within the decided-upon timeline, and scope. They will also effectively monitor and present project updates to relevant stakeholders, and project team members.
Responsibilities
• Set project timeline
• Monitor project deliverables and manage the project documentation in one place.
• Update relevant stakeholders and team members on the project progress
• Coach and support project team members with tasks you assign them
General Requirement:
- • Very effective interpersonal skills including mentoring, coaching, collaborating, and team building
- • Strong analytical, planning, and organizational skills with an ability to manage competing demands
- • In-depth knowledge and understanding of business needs with the ability to establish/maintain high level of customer trust and confidence
- • Solid understanding of and demonstrated experience in using appropriate tools:
- ⁃ Agile Project Management tools such as Jira, Asana or equivalent
- ⁃ Google Suite, all Office Tools
- • Excellent oral and written communications skills and experience interacting with both business and IT individuals at all levels including the executive level
- • Creative approach to problem-solving with the ability to focus on details while maintaining the “big picture” view
Specific Requirement:
Knowledge of one or more of these skills below is preferred;
- Knowledge on UI/UX Designing process
- Able to use versioning control system such as GIT, GitLab, Github.
- Proven ability to lead software development projects and ensure objectives, goals, and commitments are met
Interested applicant required to fill up this Google Form, based on the team he/she interested to be part of;
For part of DEVELOPER team
https://forms.gle/iY7xUbf63QpmdTXb8
select role AGILE PROJECT MANAGEMENT
For part of UIUX Designer team
https://forms.gle/p2pkFdK3ejHZkgE17
select role AGILE PROJECT MANAGEMENT
After the submission, you still able to edit your submitted response in case you need to update your supporting documents (i.e CV/Resume)
To become a socially-based technology platform with integrity, setting trends and assisting others in making the world a better place for everyone
UI/UX DESIGNER
Volunteer Recruitment — Remote Volunteer
ZAKKI is a social startup focusing on creating an inclusive community for the elderly and people with disabilities. Our mission is to facilitate alms and donations collection and deployment to help elderly people who still working in the informal sector to get better livelihood through micro-business management helps and giving them the exposure of greater market.
This candidate will build a clean and effective user experience platform. By working cross-functional, this candidate will understand needs from the product management, engineering, and business stakeholders and will build solutions that fit those needs.
For UX/UI volunteers, the task will be to design both PWA Responsive Website and mobile apps, which will then serve as the basis for software developer volunteers working on the project.
Requirement :
• Fond to design, familiar with Figma, Adobe XD, Adobe Illustrator, and Photoshop
• Knowledge of wireframe tools (e.g. Figma)
• Abundance with idea and initiative working as a team
• Active, helpful, and collaborative person (not passive person)
• Good time-management skills
• Communicative (good communication skills to collaborate with various stakeholders)
• High proficiency in English both verbal and writing
• Familiar with Google Workspace (Google Suite; Google Docs, Google Sheet, Google Forms, Google Meet).
• Preferred basic knowledge on Front End Developer (e.g. HTML, CSS) and or have basic knowledge on Games Development Platform (Ionic, PyGame, Unity, C++, Java)
Interested applicant shall submit Google Form below.
https://linktr.ee/zakkifoundation
Then, please click the desirable role accordingly.
Please submit the Google Form with your CV/resume and portfolio URL link (either in Dribble, Behance, Figma, and or another sharing platform).
After the submission, you are still able to edit your submitted response in case you need to update your supporting documents (i.e CV/Resume)
To become a socially-based technology platform with integrity, setting trends and assisting others in making the world a better place for everyone
IHF Website Design and IT Volunteer
Make a difference in the lives of children around the world!
The International Humanity Foundation (IHF) is seeking passionate volunteers to join our Website Design and IT team. As a volunteer, you will play a vital role in helping us to:
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Educate marginalized children in Indonesia, Kenya, and Thailand.
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Provide safe homes for children in need.
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Empower adults to start their own non-profits.
What you will do:
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Assist our Website & Media Teams in visual editing of content for social media platforms and website design.
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Collaborate with volunteers from around the world on website and marketing materials.
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Use your creativity and skills to help us share our story and make a difference.
Why volunteer with IHF?
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Make a real impact in the lives of children and families.
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Gain valuable experience in website design and IT.
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Join a global network of passionate volunteers.
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Work with a flexible schedule from the comfort of your own home.
Who we are looking for:
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Individuals with a passion for visual communication and design.
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Proficiency in Google Suite applications.
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A deep empathy for impoverished children and their communities.
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A commitment to our core values.
Ready to make a difference?
Visit our website today to learn more and apply!
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Unify Giving CIC – UK Based / Remote
Unify Giving is growing — and we want to launch a merch page so people can support our mission through print-on-demand products. Every item sold will help fund our work: direct, safe, trackable giving to people experiencing homelessness and domestic violence.
We’re looking for someone who knows their way around WordPress, WooCommerce and print-on-demand tools to help us make it happen.
What you’ll do
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Add and configure a merch/e-commerce page on our WordPress site.
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Integrate with a print-on-demand service (like Printful or Printify).
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Upload and format product listings, images and descriptions.
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Make sure the shop is smooth, simple and works for supporters.
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Advise on best practice for ongoing management.
Why this is for you
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Great portfolio project in web + e-commerce development.
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Work with a live UK social impact organisation.
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Minimum 5–10 hours per month, for at least 3 months.
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A chance to combine tech skills with a cause making real difference.
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Know that profits from the merch go straight back into our mission: helping individuals rebuild their lives.
Who we welcome
We don’t mind your background, age, or job status. If you’ve worked with WordPress and e-commerce tools before and want to use those skills for good, this is for you.
This is your chance to build something tangible that funds direct giving and creates lasting impact.
Connecting donors directly with individuals expriencing homelessness.

Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
We are looking for lived experienced volunteers who use screen readers and would be happy to share their experiences of accessing Welsh digital information and services in Wales.
You will share your personal experiences of using a screen reader to access Welsh digital information and services, show how accessibility features work in real life and what changes make a real difference.
You will share your experiences and talk openly in group discussions and have the confidence to raise issues and a willingness to speak up about concerns or gaps in services. You will also contribute and collaborate with project staff and external stakeholders (researchers and decision makers) to shape future Welsh language technology developments helping to create more accessible Welsh language digital services.
How often will I be needed?
- 2 Hours per Event
Key requirements
- Aged over 18
Location
Region
- Wales
Home based
- This role is home based
Additional location information
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Meetings will take place virtually, but there may be an opportunity to join a face to face session depending on needs of the project.
Who this opportunity will suit
- This role is reserved for blind and partially sighted applicants
Minimum age
- You must be at least 18 years old to apply
What skills and experience are needed?
- • Screen reader user
- • Welsh Speaker (first language or learner)
- • Will have good active listening skills to engage respectfully and sensitively with others’ experiences and perspectives
- • Will be able to work collaboratively and constructively with other group members, stakeholders and staff
- • Ability to reflect on personal experiences.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Youth Advantage UK (YAUK) is seeking a Volunteer Senior Researcher. The successful candidates will be allocated to lead one of our teams that either conducts, supports or progresses our short term or long term research projects. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.
Responsibilities:
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To lead a small team of volunteers in conducting research or developing research
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To provide oversight of a number of tasks at once while providing support on specific issues as they arise
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To provide guidance to the team
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To work with management and the team to coordinate research projects and planning
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To provide advice and guidance to more junior team members
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To conduct or oversee research projects
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To ensure of ethical standards at all times and monitor task progress to ensure of compliance
• Requirements:
• Experience of leading a small team in a charity or research or policy setting
• Knowledge of issues affecting children and young people in the UK.
• Knowledge of a range of research methods
• Experience of writing or contributing to research or briefings and other policy documents.
• Excellent writing and speaking skills.
• IT literacy, including proficiency with Microsoft Office and Google Suite.
• Ability to work well independently and in a team.
• Strong attention to detail and organisational skills.
• Ability to prioritise tasks and manage time effectively.
Benefits
• Gain valuable experience in influencing research projects
• Opportunity to work with a dedicated and passionate team.
• Flexible volunteering hours.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Make a difference in Kent by joining our team of trustees!
Kent Community Foundation (KCF) is looking for individuals to join our Board of Trustees who have a real passion for our county and want to make a demonstrable difference to the lives of people in our communities.
KCF is a professional grant-maker and local philanthropy advisor for Kent and Medway. We have been established for 24 years; distributing more than £60 million in grants to voluntary sector organisations across the county; supporting small charities to be sustainable and successful, and helping major donors maximise the impact of their donations.
Trustees are the volunteers who lead charities and decide how they are run; setting strategic plans, monitoring the performance, impact and sustainability of the charity and overseeing its governance. People of any age and background can be a trustee, and we're looking for people with specific experience to help us support communities in Kent. We are particularly interested in applications from people who are typically under-represented on trustee boards.
We have a comprehensive trustee induction programme, so if you have never been a trustee or on a board before, we will ensure you have all the knowledge and support you need.
Trustee: Desirable skills
We are looking for applicants to have one or more of the following:
· Lived experience of the communities we work with and the issues which arise in our county
· Experience of grant making; either as a philanthropist, grant maker or grant applicant
· Experience in working with or within social enterprises
· Experience in communications and PR
· A background in socio/economics, or connections with education in that field
· Knowledge of, and experience in promoting diversity, equality and inclusion
· Professional experience or active interest in technology, digital communications and AI
· Long term connections and networks with any of our stakeholder groups in Kent; such as philanthropists, businesses owners, key voluntary sector influencers
We hope to recruit up to three new trustees with different experience to offer, who can give some of their time and expertise to help KCF continue to grow and develop. We have four in-person Board meetings a year, and trustees also sit on at least one of our sub-committees, which meet two to four times a year (often remotely). There are also occasional events trustees are invited to attend to promote and engage with our work.
The client requests no contact from agencies or media sales.
Using Anonymous Recruitment
This organisation is using Anonymous Recruitment to reduce bias in the first stages of the hiring process. Submit your application as normal and our system will anonymise it for you. Your personal information will be hidden until the recruiter contacts you.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
This is an opportunity to use your expertise and skills in website development and social media presentation to make a difference to the arts in Ukraine. Our charity is focused on projects within Ukraine to support the future of dance there. This volunteer role will play a key role in fundraising and communications in support of this work.
Responsibilities:
Website:
- Developing and maintaining website (currently Wix)
- SEO and analytics
Social media:
- Technical support for development of presence on Instagram, Facebook
- Support for Fundraising and Communications Manager in development of presentation
Technical oversight:
- Ensure and advise on security
- Ensure data protection compliance
- Advise on development of technical support for administration of the charity
Key Skills / Attributes:
- Strong interest in volunteering within the arts in the third sector
- Strong experience of website development and maintenance
- Knowledge of JavaScript, SQL useful
- Experience in use of social media for corporate communications
Likely to have had 3 years plus relevant professional experience supporting corporate communications or marketing or similar disciplines.
Our charity promotes dance and performance arts. Given the continuing conflict our current focus is exclusively on our projects in Ukraine.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Description
Youth Advantage UK (YAUK) is seeking a Volunteer Senior FOI Researcher. The successful candidates will be allocated to lead our FOI Team which supports our research projects nationally and locally by submitting and progressing Freedom of Information Requests. They should have excellent writing and speaking skills, IT literacy, and the ability to work well independently and in a team.
Responsibilities:
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Lead and oversee a small team in drafting, submitting and following up FOI requests in addition to supporting the research projects that require such data.
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Ensuring of ethical compliance and high ethical standards
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Coordinating the needs of various research teams with regards to FOI requests as support is required
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Drafting FOI requests: Write precise, legally compliant requests that maximize the chance of disclosure.
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Tracking submissions: Maintain a log of requests, deadlines, and responses to ensure timely follow-up.
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Analyzing responses: Review disclosed information, assess its reliability, and extract insights relevant to the research project.
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Appeals and reviews: Prepare internal review requests or appeals to the Information Commissioner’s Office (ICO) if disclosure is refused.
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Collaboration: Work with other teams to align FOI requests with broader research goals.
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Reporting findings: Summarize obtained information and provide the data for progress by specific research teams
Requirements:
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Knowledge of FOI legislation: Understanding of Freedom of Information requests and proven experience in submitting them.
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Communication skills: Excellent writing and speaking skills, with the ability to explain complex findings clearly.
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IT literacy: Proficiency with Microsoft Office and Google Suite for drafting, tracking, and reporting.
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Collaboration and independence: Ability to work well independently and as part of a team.
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Leadership: Experience of leading a small team, fostering motivation and accountability.
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Attention to detail: Strong organizational skills and accuracy in drafting requests and analyzing responses.
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Time management: Ability to prioritize tasks and manage multiple deadlines effectively.
Benefits
• Gain valuable experience in influencing research projects
• Opportunity to work with a dedicated and passionate team.
• Flexible volunteering hours.
Actively Interviewing
This organisation is scheduling interviews as applications come in. They're ready to hire as soon as they find the right person. Don't miss your opportunity, apply now!
Would you like to support people who have served in the Armed Forces? You just need the ability to listen, strong IT skills and good written and spoken English. If you think this could be the role for you, we’d love to hear from you.
What is a Caseworker?
Caseworkers visit clients to work out what type of support they need. You will listen without judgement to assess and provide tailored support to help those serving, who have served and their families to navigate life in and beyond military service. Some examples of support are securing funding for special equipment for someone with a disability, adaptions to a property so an older client can remain at home or funds for a rental deposit. Caseworkers also sign-post clients onto specialist local services for advice on benefits, housing, mental health, debt, finding work etc.
Why do we need you?
We’ve been supporting the Armed Forces community since 1885. Our clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like the Falklands or Afghanistan. We’d love the general public to understand what we do and how they can help us.
There are SSAFA branches throughout the UK and overseas who support local volunteers to deliver services to veterans, serving personnel and their families. Some branches are divided into smaller divisions to ensure the best local service delivery. Each branch has a team of volunteer caseworkers, support volunteers, executive roles, and fundraisers.
Volunteer Caseworkers are the lifeblood of SSAFA, supporting a growing number of people in need of financial, practical, and emotional support. Clients come from all backgrounds and age groups and may have served in WW2 or in a more recent conflict like Iraq or Afghanistan.
When would you be needed and where would you be based?
The essential part of the role is visiting clients, so you will need access to a vehicle or another way to travel to meet clients at home or in a care home setting. As part of your local branch, you might have access to an office, but you can complete the administration part of the role from home as long as you have access to IT equipment and the internet.
What would you be doing?
- Contacting beneficiaries and arranging to meet them at a mutually convenient time.
- Meeting beneficiaries and completing a form to assess their circumstances, using good communication skills, empathy and understanding.
- Sign-posting clients onto local services providing specialist advice.
- Applying for funding on the behalf of the beneficiary through a specific process and system
- Arranging for the purchase of goods and services
- Keeping the beneficiary informed of their case progress.
- Liaise with the branch and regional office, regarding your availability.
- Keeping up to date with training and SSAFA news so that you are best able to support clients.
- Being a positive ambassador for SSAFA remembering that anyone you meet could be a potential client, volunteer, or fundraiser.
- Volunteering within the standards and values of SSAFA
- Adhering to SSAFAs policies and procedures at all times, including safeguarding, volunteering policy, equality, diversity and inclusion, health and safety, data protection and confidentiality.
What can you gain from this volunteering role?
- Use your skills, knowledge, and life experience to benefit others.
- Support from your local SSAFA branch and the wider SSAFA community
- Experience, training, and skills that you can highlight on your CV and in job interviews.
- Better physical and mental health – studies show that volunteers live longer and experience lower levels of stress and depression!
What training and support would you receive?
- Role specific training to prepare you for your voluntary role – confidentiality and boundaries, personal safety, caseworker training, and caseworker IT system training. The caseworker training takes 3 days and a further half a day for the other training.
- Mandatory on-line training modules to complete at home, so you are up to date on how to keep clients, their families safe and personal information safe.
- Access to a range additional e-learning courses as well as local opportunities for your personal and professional development.
- Local induction including assigning a person from the team who will be your main point of contact.
- Regular opportunities to meet and share best practice with other caseworkers.
- Range of support from central and regional volunteer operations team.
- Reimbursement of out-of-pocket expenses
- Volunteers will be covered by SSAFAs Public Liability Insurance whilst carrying out the role.
What are we looking for?
- Friendly and approachable with good listening skills, patience, and a positive attitude.
- Good communication skills both written and verbally.
- Respectful and non-judgemental approach with beneficiaries, their family, other agencies and SSAFA colleagues
- Willingness and ability to use IT systems for initial and on-going training and to enter cases on the Casework Management System. Willingness and ability to send and receive emails – you will receive your own SSAFA email address which you will be required to use when exercising your role.
- Ability to make enquires on behalf of beneficiaries by phone, email, letter or by filling in forms.
- Ability to keep within boundaries of the role with regards to friendship or giving advice
- Reliable, prompt and trustworthy.
- Access to public transport or a car to travel to appointments with clients.
We welcome volunteers of all backgrounds, abilities, races, sexual orientations, socio-economic backgrounds, and of all faiths and none. SSAFA are committed to making reasonable adjustments to support volunteers with disabilities, so they have access to the same opportunities and experiences as volunteers who do not.
Minimum Age: 18
Safer Recruitment: SSAFA undertakes a systematic approach and utmost care at every step of the process of volunteer recruitment, selection, and retention to ensure that those recruited are suitable and appropriate. Measures taken at points along this journey work together to make volunteering at SSAFA a positive and safe experience.
References Required: Yes. We will ask for two character references, this can be a former employer or someone that know you well (other than a relative)
Is a criminal record check required? Yes, this is provided by SSAFA at no cost to the potential volunteer. This role requires an enhanced check (including checks against the children and adults barred list)
*A disclosure certificate that contains convictions, cautions, warnings, reprimands, or other information may not automatically mean that you are not able to volunteer. All certificates will be reviewed on a case-by-case basis and, where possible, a modified or alternative role will be offered.
Our vision A society in which the Armed Forces, veterans and their families can thrive.
The client requests no contact from agencies or media sales.
Media Division online
Are you involved with Media? Would you like to make a positive impact doing what you love and
enjoy? IHF needs your expertise in graphics and social media to volunteer your time working
from the comfort of your home.
Volunteers from across the Globe are invited to join our MEDIA team as At Home members or
as part of our Global Leadership Development program. Whether an hour a month or an hour a
day, whether experienced or new; your help is needed. Meet many people from diverse cultures
and socio- economic backgrounds globally, while helping children seeking a brighter future.
The International Humanity Foundation(IHF) is seeking experts and those who want to learn.
Ages 18-95.
MEDIA PR DIVISION
�� GRAPHICS & DESIGN
�� IHF Website / IT
�� IHF Social Media
�� Translation
�� Volunteer Outreach (General Online Outreach Task Team, GOOTT)
�� University Partnerships
�� IHF Newsletter
_____________________________________________________________________
Media Division online
Are you involved with Media? Would you like to make a positive impact doing what you love and
enjoy? IHF needs your expertise in graphics and social media to volunteer your time working
from the comfort of your home.
Volunteers from across the Globe are invited to join our MEDIA team as At Home members or
as part of our Global Leadership Development program. Whether an hour a month or an hour a
day, whether experienced or new; your help is needed. Meet many people from diverse cultures
and socio- economic backgrounds globally, while helping children seeking a brighter future.
The International Humanity Foundation(IHF) is seeking experts and those who want to learn.
Ages 18-95.
MEDIA PR DIVISION
�� GRAPHICS & DESIGN
�� IHF Website / IT
�� IHF Social Media
�� Translation
�� Volunteer Outreach (General Online Outreach Task Team, GOOTT)
�� University Partnerships
�� IHF Newsletter
_____________________________________________________________________
