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Closing in 7 days
Refuge, Derby, Derby (On-site)
£40,627.3 per year
Posted 2 weeks ago
The Careers and Enterprise Company, EC1A, London (Hybrid)
£40,000 - £45,000 per year
Posted 1 day ago
Katherine Low Settlement, Battersea (On-site)
£25,500 per year pro rata
This is an excellent opportunity to work in a well-established and successful education programme, called Future Foundations
Posted 1 day ago
Closing today at 23:30
The Felix Project, Tonbridge, Kent (On-site)
£29,000 - £31,000 per year
Exciting opportunity to join one London's top charities in their fight to tackle the hunger crisis.
Posted 2 weeks ago
Closing in 7 days
Sue Ryder, Bloomsbury (Hybrid)
£40,000 per year
Posted 2 days ago
South East London Mind, Bromley (Hybrid)
£31,857 per year
An exciting opportunity to help develop a high-quality college offer of free workshops and courses to the residents of Bromley.
Posted 2 days ago
Closing in 3 days
Urban Partnership Group, London (On-site)
£13.15 per hour
Posted 1 week ago Apply Now
Teenage Cancer Trust, London (Hybrid)
£48,961 per annum (hybrid) - £ 44,506 per annum (home-based)
Posted 2 weeks ago
Students' Union UCL, London (Hybrid)
£11,787 - £12,343 per annum inclusive of London Allowance
Posted 2 days ago
Page 5 of 25
Derby, Derby (On-site)
£40,627.3 per year
Full-time
Permanent
Job description

Job Title: Service Manager

Location: Derby City
Salary: £40,627.32 per annum
Contract type: Permanent, Full Time 

Hours: 37.5 hours per week. As part of this role, you will be required to work from site and participate in an out-of-hours on call rota

This is an opportunity to join Refuge as a Service Manager to lead on the delivery of high-quality services to the women and their children living in our refuges and survivors of domestic abuse supported by our community outreach service.

We are recruiting for Service Manager who is passionate about supporting survivors who are impacted by domestic abuse and other gender-based crimes.  This is a multifaceted, fast paced, and exciting role where you will join our team in Derby to lead on the delivery and development of high-quality refuge and outreach services for survivors of domestic abuse and other gender-based crimes.

Our service provision in Derby includes culturally specific service for South Asian women as well as a specialist multiple disadvantage support worker who support survivors facing enhanced needs.

The post holder will provide line management and support to the accommodation based and the outreach service staff. This will include providing supervision on complex and high-risk cases, overseeing operational emergencies, and ensuring high standards of casework. You will also ensure that all service users in refuges and the outreach service always receive a high-quality support service in line with Refuge’s policies and procedures.

The Service Manager will lead on the delivery of the multiagency aspect of work, working jointly with the Refuge teams and wider stakeholders to deliver best services to the survivors.

Candidates must have proven experience of providing direct emotional and practical support to vulnerable people, managing, and motivating staff, managing casework as well as working within multiagency setting.  In addition, you must have an excellent knowledge of domestic abuse and other gender-based violence and its impact on survivors.  

You will have knowledge of relevant criminal and civil law legislation, as well as Housing and Health and Safety legislation.   

As member of the management team, you will be required to participate in an out-of-hours on call management service.

The service manager will be responsible for ensuring that contractual and other funding requirements are met fully, this includes ensuring that the services operate within the allocated budget and that Refuge’s high-quality standards are maintained. The role may involve visiting potential sites and contributing to the establishment of new services in conjunction with the development team.

The job involves working closely with staff that support survivors and their children who are experiencing domestic abuse and other gender-based violence.

Please note that this post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies.

Closing Date: 09:00am 5 September 2025

Interview Date: 17 and 18 September 2025

Application resources
Posted by
Refuge View profile Organisation type Registered Charity Company size 101 - 500
Posted on: 12 August 2025
Closing date: 05 September 2025 at 09:00
Tags: Social Care / Development, Domestic Violence / Abuse, Engagement / Outreach, Gender / Gender Based Violence, Social / Support Work

The client requests no contact from agencies or media sales.