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Displaced People In Action, Cardiff, Cardiff (On-site)
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Page 4 of 36
Remote
Up to £21669.04 per annum
Full-time
Job description

We have an exciting opportunity for a Project Support Officer to join the Service Design & Quality team, working 37.5 hours a week. This position is home-based.

Do you want to make a difference every day? Do you want to contribute to change & improvement for those who need it?

Do you have resilience & adaptability? Can you work effectively with a focus on customer service and care?

If yes, then we'd love to hear from you…

What we offer:

At Victim Support we believe in attracting & retaining the best people and offer a competitive rewards & benefits package including:

  • Flexible working options including hybrid working
  • 25 days annual leave plus Bank Holidays, rising to 30 days plus Bank Holidays
  • Pension with 5% employer contribution
  • Enhanced sick pay allowances & maternity payments
  • High Street, retail, holiday, entertainment & leisure discounts
  • Access to our financial wellbeing hub & salary deducted finance
  • Employee assistance programme & wellbeing support
  • Ongoing training & support with opportunities for career development & progression


About the role:

This role is home based. As a Project Support Officer you will be:

  • supporting to ensure the effectiveness of internal processes, delivering high-quality accessible & up-to-date resources & information to support front line staff
  • monitoring & ensuring due diligence of external agencies which Victim Support signpost or refers into, with a particular focus on counselling organisations
  • supporting the establishment of processes to review content on our internet and systems
  • delivering a high quality and responsive administrative function for the Service Design and Quality Team, including support to ensure timely response to enquiries


You will need:

  • Experience of working and adhering to policies, processes and procedures.
  • Excellent IT skills and conversant with all packages in the standard Microsoft Office suite and case management systems/databases.
  • Ability to work on own initiative and organise own workload with limited supervision working to tight and varying timescales.
  • Excellent record keeping skills with a focus on quality and accuracy.
  • Experience of working to agreed standards and procedures whilst managing and balancing competing priorities, needs and interests.
  • An ability and enthusiasm to build and suggest development of new ideas and projects.


Please see attached Job Description and Person Specification for further details.

About Us:

Victim Support (VS) is an independent charity providing a range of specialist services to people who have been affected by crime across England and Wales. We work towards a world where there are fewer victims but who have stronger rights, better support and a real influence in the Criminal Justice System. Everyone at VS is driven by our Vision Ambitions and Values to play their part in making a difference for those who experience crime and traumatic events. Working for VS gives you the opportunity to play a key role in a national charity providing high quality services to victims and witnesses and being a vital force for change.

Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.

Victim Support is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe having a diverse workforce at all levels allows us to represent the communities we serve and connect better with people affected by crime. We believe this can be achieved through attracting, developing and retaining a diverse range of staff from many different backgrounds. We therefore welcome applicants from all communities and monitor the diversity of applicants to analyse if we are representative of the communities we serve in terms of sex, ethnicity, disability, sexual orientation, trans identity, relationship status, religion or belief, caring responsibilities, age and socio-economic status. As part of our commitment to the Race at Work Charter we would particularly welcome applicants from BAME communities.

How to apply:

To apply for this role please follow the link below to the Jobs page on our website, and complete the application form demonstrating how you meet the essential shortlisting criteria.

We looking forward to hearing from you.

We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date.

More about Victim Support

Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales.

... Read more

Posted on: 27 May 2022
Closing date: 24 June 2022 at 11:07
Job ref: 4184
Tags: Admin