Liveable Cities & Towns Officer, North Wales

(ref: SUS3156)

£24,938 per annum

37.5 hours per week – Contract to 31 March 2023

Flexible base, including home working – to cover Rhyl area

About Sustrans

Our vision and mission have never been more relevant. 

Across the UK, governments are pledging investment and action on walking and cycling.

We are working together to make a real difference - creating places where everyone can live and travel happily and healthily, and where nobody is excluded.

Our work wouldn’t be possible without the commitment and dedication of our colleagues.

We are proud of our employee net promoter score, being in the top 20% of all employers across all sectors in the UK, due to our energised, friendly and motivated workforce.

Join Sustrans today and help us get things done, together

About the Role

We now have an exciting opportunity for you to join our team and support us with our vision to make places more liveable for everyone – places that connect us to each other and what we need, and where everyone can thrive without having to use a car. 

Working alongside stakeholders, communities and businesses, your role will support our partners to develop and deliver projects and initiatives such as an e-bike loan scheme, using it to inspire other changes in the community.

About You

We are looking for a creative and innovative individual with a community development background. 

You will understand the challenges that communities and individuals face in moving around their town or city healthily.

You will be a well-organised self-starter and have experience of delivering projects that benefit the community.

So if you are a confident advocate for the benefits of walking & cycling and understand the role both have to play in making better places to live & work, apply today!

Interviews

Closing date for the receipt of completed applications is 9am on Tuesday 27 April 2021.  Interviews will take place via MS Teams during week commencing Tuesday 4 May 2021

Should Sustrans receive an overwhelming number of applications for this vacancy, the decision may be taken to close it earlier than the advertised closing date, so please ensure your application is submitted as soon as possible.

Equality, diversity and inclusion

Sustrans is committed to reducing inequality, valuing diversity and enabling inclusion.

We welcome applications from people from all parts of the community, particularly where we are under-represented. Currently, this includes people who identify as having a disability, and those from Black, Asian and minority ethnic groups.

Monitoring and Impact Officer

We are looking for a Monitoring and Impact Officer to work with the national membership organisation for the voluntary sector and volunteering in Wales

The organisation’s aim is to work towards a future where the voluntary sector and volunteering thrive across Wales, improving wellbeing for all.

Position: Monitoring and Impact Officer

Location: Flexible Homebased, there are office hubs in Abergele, Aberystwyth and Cardiff and there will be a requirement to attend staff events as required 

Salary: £28,224- £29,912 depending on experience

Duration: Permanent 

Hours: 35 hours per week.  A flexi time scheme is in operation and time off in lieu is permissible for any work required to be undertaken outside the normal hours. 

Closing Date: 29th April 2021

About the role:  

As Monitoring and Impact Officer you will work as part of the Social Investment Cymru (SIC) team, doing the follow up monitoring of beneficiaries of the Third Sector Resilience Fund for Wales (TSRF). You will lead on liaising with beneficiaries to collate information in respect of their use of the funding and to make recommendations in respect of repayment schedules for the loan portions. Using this information, you will prepare an impact report for TSRF to share with funders and the sector. In addition, you will be designing and delivering an ongoing impact measurement tool for TSRF and making recommendations for how this can be applied across the wider SIC product range.

Some of your key responsibilities will include:  

• Undertaking interim monitoring meetings with all beneficiaries
• Developing a data capture process for relevant financial and other performance indicators
• Research and evaluate similar impact reporting mechanisms used elsewhere
• Understand the impact measurement needs of current and potential future funders
• Design and produce a full impact report for TSRF to share with funders and the wider sector
• Work closely with the communications team to maximise exposure
• Assess how such impact reporting can be incorporated into the whole SIC product range
• Synchronise SIC impact reporting with wider work from the organisation on impact measurement as well as the Annual Impact Report

About you:  

To be successful in the role of Monitoring and Impact Officer you will need to have a good understanding of the principles of impact reporting and the use of data in support of business cases, you will also bring with you the following skills and experience:

• An ability to work effectively across the public, private and third sector at all levels
• Good numeracy skills
• An understanding of the challenges facing the social business sector
• A track record of being able to provide a consistent, transparent and non-discriminatory service that provides the highest quality provision to applicants whilst adhering to strict regulatory and contractual needs
• The confidence to communicate complex guidance and information that is constructive and clear, both orally and verbally
• Good IT skills
• Good oral and written communication skills including presentations, negotiations and meetings
• An ability to work on your own initiative to be adaptable, with a willingness to work unsociable hours to meet the needs of the project

Although not essential, a knowledge of the following skills would be highly beneficial for this role:

• Project management knowledge, preferably but not essential of using PRINCE2 or alternative project methodology
• Experience of grant or loan making
• A sound understanding and knowledge of the third sector funding environment or desire to learn
• Welsh Language skills; the appointed candidate is expected to display an awareness of and support compliance with the Welsh Language Standards

Other roles you may have had experience of could include: Monitoring Officer, Impact Officer, Research and Impact, Impact and Evaluation Officer, Evaluation Officer, Field Monitoring Officer, Impact Governance, Programme Officer, Compliance Officer, Programme Monitoring etc.

Youth Development Officer - Cardiff / Wrexham

Young Adults (18-25)
Salary: £20,190 to £25,367
Based: Cardiff/Wrexham (occasional home working)
Hours: Full Time 35 hours per week.
Temporary until 30th September 2021

We are seeking a Youth Development Officer for Young Adults in our Children and Young People’s Department to oversee the development and delivery of our opportunities for Young Adults.

Due to external funding available until 30th September 2021, we have this new and exciting role for someone who is dedicated to improving services for Young People aged 18-25. St John Ambulance Cymru runs two successful programmes for Children and Young People, Badgers (5-10) and Cadets (10-18). Young Adults are offered two award schemes – the Amalfi Challenge and The Duke of Edinburgh. The post holder will be given flexibility to influence policy and procedure and even create their own Young Adult provision should they wish. The role will support our current work and seek to provide new opportunities and promote good practice. The Youth Development Officer: Young Adults will be a point of contact, advice and support for the organisation’s Young Adults.

The post holder will be a confident creative problem solver who can bring lots of new ideas to our charity. You’ll be passionate and ready to hit the ground running. You’ll have experience of working with Young People and be able to bring knowledge and experience to our evolving team.

We can offer a great place to work, the scope to make a difference and competitive benefits. You will work with a number of departments and influence our practice and opportunities for Young Adults across the organisation.

St John Ambulance Cymru is Wales’ leading first aid charity. We believe that everyone who needs first aid should receive it. With 4,500 volunteers – many of those being 25 and under, our organisation is supported by commercial training, supplies and ambulance services, we are a complex and diverse group offering a really exciting challenge to the right person.

Closing date for applications is Monday 26th April 2021.
Interviews will be held Tuesday 4th- Friday 7th May 2021

Are you passionate about housing in Wales?  Do you want to join a vibrant and passionate team?

Due to growth in our services, we have an exciting opportunity to join TPAS Cymru and really make a difference in social housing in Wales.

For over 30 years, TPAS Cymru has done great work all across Wales in developing effective tenant engagement through training, support, practical projects and policy development. We love what we do, and we are proud of our work.

The pandemic has meant changes across Wales to how services are delivered and therefore how communities engage and support each other.  Exciting new digital based solutions are emerging to deliver effective engagement and advice.

As an organisation, we are leading new ways of thinking and sharing best practice to help tenants, landlord and communities adapt. 

The role we are looking to fill is:

Project Co-Ordinator 

Based initially at home but once restrictions allow, based from our Cardiff office.

28 hours per week.

Contract Type: Initially 12m contract with expectation to make permanent.

Salary: £24,000 FTE = £19,200 pro-rata for 28hrs per week

We also have a very good holiday allowance and 5% pension contribution, and we do our best to accommodate flexibility in work practices.

Interested?  Visit our website are www.tpas.cymru/blog/project-co-ordinator

Check out our social media and YouTube channel. Could you do better? We hope so.

No agencies please.

Fixed term contract until 31 December 2022

The role

Following the successful pilot of Breast Cancer Now’s Here for You personalised referral programme, which introduces people diagnosed with breast cancer to our support services, we are now looking for an experienced and motivated Project Manager who can take the lead in rapidly expanding the programme, ensuring the Here for You offer is taken up widely by healthcare teams and their patients across the UK.  

Building on the progress to date, you will be responsible for all stages of project management to develop a quality personalised service, including refining the service model, proactively engaging with Cancer Alliances and NHS hospital trusts, promoting the service to internal and external stakeholders, developing robust evaluation and review processes and ensuring a sustainable quality service fit for the future. This will include  working closely with the Head of Personalised and Specialist Support Services as project lead and reporting regularly to the Here for You strategic group. You will play a key role in leading the project working group, working closely with managers of our delivery and supporting teams.

About you

You will  have excellent project management skills and experience, with the ability to produce and deliver a clear and practical roadmap for the expansion of the Here for You programme. You will be a self-starter, methodical, with strong attention to detail, and have excellent time management skills.

A confident and persuasive communicator, you will bring demonstrable experience of working collaboratively with a range of colleagues and confident in reporting to stakeholders across all levels. 

About us

We’re Breast Cancer Now, the charity that’s steered by world-class research and powered by life-changing care. We’re here for anyone affected by breast cancer, the whole way through, providing support for today and hope for the future.

We’re that trusted friend that people affected by breast cancer turn to for caring support when they need it most. The expert authority on breast cancer research who is making breakthroughs and driving forward progress. And a vehicle for change, acting now to make sure anyone affected by breast cancer gets the best possible treatment and care.

We believe that we can change the future of breast cancer and make sure that, by 2050, everyone diagnosed with the disease lives – and is supported to live well. But we need to act now.

Please note that currently Breast Cancer Now is following Government guidelines regarding working from home. Although the role can be based in any of our Breast Cancer Now offices (Sheffield, Cardiff, Glasgow or London), the expectation is that once restrictions are eased, we will follow a blended approach between office and home working. Should you have any queries with regards to this please contact us in the first instance.

Breast Cancer Now is an inclusive employer committed to developing a diverse workforce.

Closing date: Monday 26 April 2021 at 09:00am

Interview date: Thursday 6 May 2021 (virtual)

Digital and Innovation Officer 

We are looking for a Digital and Innovation Officer to support a new voluntary sector transformation programme. 

The charity is the national membership organisation for the voluntary sector and volunteering in Wales. Their aim is to work towards a future where the voluntary sector and volunteering thrive across Wales, improving wellbeing for all.

Position: Digital and Innovation Officer 

Location: Flexible Homebased, there are office hubs in Abergele, Aberystwyth and Cardiff and there will be a requirement to attend staff events as required 

Salary: £28,224- £29,912 depending on experience

Duration: Permanent 

Hours: 35 hours per week.  A flexi time scheme is in operation and time off in lieu is permissible for any work required to be undertaken outside the normal hours. 

Closing Date: 29th April 2021

About the role:  

The pandemic has demonstrated the importance of voluntary organisations being able to learn and adapt quickly in the context of huge change and uncertainty. To make a bigger difference, organisations will need to develop skills and confidence around innovation and digital transformation. As Digital and Innovation Officer you play a key role in helping to develop tools and resources to support voluntary organisations in this. 

Some of your key responsibilities will include:  

• Support a new voluntary sector transformation programme, co-ordinating with programme managers, internal colleagues, participants, stakeholders and funders. 
• Support a series of emerging workstreams being developed with partners to enable the voluntary sector in Wales to make a bigger difference through innovation and digital opportunities. 
• Develop tools and resources on the Third Sector Knowledge Hub
• Identify opportunities for developing further work in these areas 
• Work with colleagues in the communications team to engage members and other stakeholders in this work and communicate the difference it makes. 
• Transfer learning from the externally facing programmes to support internal development. 
• Support monitoring, evaluation and reporting to funders 

About you:  

To be successful in the role of Digital and Innovation Officer you will need to be experienced in a similar digital or innovation role, you will also bring with you the following skills and experience:

• Strong empathy with an ability to work well within a team as well as with a diverse range of people externally. 
• Excellent communication skills with an ability to communicate clearly across different types of communications. 
• Project management skills, with the ability to plan, develop schedules and meet deadlines. 
• Confidence in digital communication and engagement with a willingness to learn quickly and use different platforms to engage effectively with different audiences. 
• Willingness to experiment and learn, drawing on evidence and feedback. 

Although not essential, a knowledge of the voluntary sector would be highly beneficial for this role, as would Welsh language skills. 

Other roles you may have had experience of could include: Innovation officer, Digital Officer, Digital Innovation, Digital Innovation Manager, Social Media and Digital officer, Digital and Technology Officer, Senior Digital Officer, Digital Transformation, Digital information Officer, Digital Development etc.

Location: You can be based in any of our UK offices.

We are growing our Technology leadership team and looking for someone to lead our Infrastructure & Workplace portfolio, responsible for the design, development and operations of the infrastructure that underpins our organisation, as well as our devices, core tools (including Office365) and first-line support service.

This role will balance critical live service operations with a modernisation agenda, completing our migration to a cloud-based infrastructure and ensuring our tools and office technology support future ways of working in a post-pandemic world.

You will be perfect for this role if you have a strong background in infrastructure operations, a passion for modernisation and want to be part of an organisation with true purpose.

For more information, please go to the job description.(If you're viewing this on an external job board, please click apply to be directed to our website)

We work with young people from every background, so we’re passionate about building a diverse workforce that represents the young people we support. We, therefore, welcome applications from everyone who meets the essential criteria for the role. If you think you could do the role, but don’t have all the desirable experience, we would still love for you to apply.

Upon joining the Trust, you’ll have the opportunity to join and be supported by our 4 main networks. PT CAN (Cultural Awareness Network), PT GEN (Gender Equality), PT PULSE (LGBTQ+ network) and PT DAWN (Disability and Wellness Network). We want to work with people who think they can make a difference in young people’s lives, if you think that’s you, we’d love to hear from you.

Perks for working at The Trust:

• Great holiday package! 30 days annual leave entitlement, plus bank holidays. Office closure the days between Christmas and New Year
• Fantastic Family leave! Receive 13 weeks full pay and 13 weeks half pay for maternity and adoption leave. Receive 8 weeks full pay for paternity leave.
• Flexible working! Where operationally possible, you can work hours to fit in with, school hours or care arrangements for example and you can also work from home.
• Interest-free season ticket loans
• Benefits platform! Everything from health and financial wellbeing support to discounts on your favourite restaurants, shops and cinemas
• In-house learning platform! Develop your skills for your career and your role
• The Trust will contribute 5% of your salary to the Trust Pension Scheme
• You can volunteer for and/or attend events – music festivals, The Prince’s Trust Awards, active events etc.
• Generous life assurance cover (4 x annual salary)

The Prince's Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. As part of this commitment, we undertake basic disclosure checks in accordance with the Codes of Practice for all roles within the Trust, and for our roles working directly with young people, at an enhanced level. Having a criminal record will not automatically exclude applicants.

A NOTE FOR RECRUITMENT AGENCIES:

We prefer to hire people directly, but we do have a preferred supplier list for when we need a helping hand. We'll be in touch directly if we need you!

Req ID: 774 

Information Officer

Alzheimer's Society is the UK's leading dementia charity. We provide information and support, improve care, fund research, and create lasting change for people affected by dementia.

Information Officer Responsibilities:

The Information Worker (Dementia Friends) will raise the profile of Dementia across the Bridgend County Borough Area through the delivery of Dementia Friends Sessions to Businesses, Organisations, Schools and various other groups. They will play a part in the development and growth of the wider Dementia Friendly Bridgend initiative and overall help to improve awareness and access to appropriate support and services across Bridgend.

This post is funded by Bridgend County Borough Council via the Bridgend Association of Voluntary Organisations (BAVO). At the time of appointment, the role will be home based though as Covid-19 restrictions ease you will be required to work from the BAVO Office (Maesteg) and will be required to deliver face to face Dementia Friends information sessions, all fully in line with BAVO’s office operating procedures and Welsh Government guidance and advice.

Information Officer Requirements:

You will possess an NVQ Level 2 or equivalent and have experience of providing information, preferably in regards to health or social care. You will have excellent public speaking skills and hold the ability to form quick relationships with a wide audience. A good understanding of the local area and an understanding of the issues faced by people affected by dementia will be beneficial.

As the local Information Worker, you will work with the wider Dementia Friendly Communities network in the Bridgend County Borough area to identify opportunities to deliver Dementia Friends sessions. You will also be required to inform people of the wider Dementia Friendly Community movement as well as signposting to appropriate services or training.

About Alzheimer’s Society:

Alzheimer’s Society embraces diversity, inclusion and accessibility for all of our people. We are committed to building a diverse organisation that represents the communities we serve and ensuring inclusion in everything we do.

Position: Information Worker (Dementia Friends)
Location: Bridgend and District
Contract type: Fixed Term 11 months
Hours: 18 per week
Salary: £9,301.86 - £9,772.46 actual per annum (depending on skills and experience)

Closing Date: 22 April 2021
Interview Date: TBC

You may have experience of the following: Information Worker, Charity, Charities, Third Sector, Not for Profit, Administrator, Information Officer, Customer Service, Community Development, Advisor, Communications Officer, Digital Resources, Marcoms, Marketing Communications, Information Resources etc.

Ref: 98296

Would you like to work for a charity dedicated to improving life for brain tumour patients and families? 

Brain Tumour Support are seeking two part-time Support Professionals, one for North West England and one for South East Wales . 

Our support service offers emotional and practical support, information and guidance to anyone affected in any way by a brain tumour diagnosis. 

Hours: 21 hours, over 3 days required between 9am-5pm, Monday to Friday with occasional weekend and evening work

Salary: £21,089 pro rata, 20/35 equates to £12,653 pro rata

Role 1:  North West England   Working: From home.  Providing support to areas of the North West of England including: Cheshire, Greater Manchester, Merseyside, Wirral, Lancashire and Cumbria.  Support to clients is currently provided via telephone, email, text, social media, zoom one-to-one sessions and zoom topical sessions and support groups.  Travel across the region will occasionally be necessary when face-to-face support resumes so a full driving license is required.

Role 2: South East Wales Working: From home.Providing support to people in the areas of Aneurin Bevan University Health Board, Cwm Taf Morgannwg University Health Board, Cardiff & Vale University Health Board and Velindre Cancer Centre.  Support to Clients is currently provided via telephone, email, text, social media, zoom one to one sessions and zoom topical sessions and support groups.  Travel across the region will occasionally be necessary when face to face support resumes so a full driving license is required.

Are you: Self-motivated, emotionally resilient, well organised and able to relate positively to people?

We need: An enthusiastic, empathetic, well organised and resilient support provider.

For this position we need someone who is comfortable talking to individuals experiencing difficult times coupled with an ability to build good working relationships with families, stakeholders and professionals.

You will have experience of supporting someone with a life limiting or life threatening illness; an understanding of the impact of a brain tumour diagnosis; an understanding of general support practices coupled with excellent interpersonal and organisational skills; experience of working as part of a team and on your own; experience of group facilitation and offering one to one support. You will be working with vulnerable adults so boundaries and confidentiality are important.

A degree of flexibility will be required in this role due to Covid-19 and the changes we have been forced to make to our support services.  Our face-to-face support has transitioned to digital support during this time and therefore our service provision is continually under review.

Role 1 North West England:  The original post was funded by Macmillan Cancer Support, therefore Brain Tumour Support will apply for the successful applicant to be a Macmillan Professional and have access to the training, grants and support offered by Macmillan Cancer Support.

Role 2 South East Wales:  The post is funded by Macmillan Cancer Support until April 2022 so the successful applicant will be a Macmillan Professional and have access to the training, grants and support offered by Macmillan Cancer Support.

Interviews will be held on:

Role 1 North West England: Tuesday 11th May 2021 via zoom.

Role 2 South East Wales: Thursday 13th May 2021 via zoom

It is hoped that the successful candidates can start work early June 2021.

The role of Training and Assessment Officer will be part of the Operations Directorate.  The postholder will report to  NEA’s Training and Assessment Manager and work closely with the Head of NEA Cymru to deliver NEA’s training and qualifications to stakeholders working with low income and vulnerable households predominantly in Wales. These courses cover key issues associated with fuel poverty, fuel debt, affordable warmth, low carbon technologies and practical energy efficiency advice.

You will have a relevant training or education qualification and recent experience of delivering adult training. Ideally, you will

also have experience in the fields of energy, community development, debt or money advice, consumer issues or housing.

With excellent communication skills and IT skills, you will have a passion and enthusiasm to deliver training to people from diverse backgrounds and the desire to make a positive difference to people’s lives.

You will need good organisational skills and the ability to work on your own and as part of a team, as well as an understanding of how to effectively address the energy needs of low income, vulnerable or disadvantaged householders.

The post holder will also be involved in assisting with the identification of opportunities for new training-related activity and content.

The post holder will be expected to travel extensively across Wales, as well as occasionally in England. This will require overnight stays and flexibility on the part of the post holder.

We are looking for people who will be committed to helping us to change the lives of young people, by taking up a permanent role as an Education Worker at one of our centres in Bristol and Weston-super-Mare.

We’re an award-winning charity that runs local learning centres in the heart of communities where the young people we support live. Our centres provide an innovative education programme which includes practical learning support and motivational and confidence-building activities for children and young people aged 7-18. Our aim is to inspire students from the least advantaged neighbourhoods to broaden their horizons and achieve their full potential.

As the UK’s leading university access organisation, our staff are transforming the fortunes of thousands of young people each year. From Autumn 2021 we will have thirty-seven centres and extension projects across the country, with ambitious plans to scale-up our provision further over the coming years.

We believe that our Graduate Scheme is one of the most exciting in the charity sector, providing exceptional training and experience, and the opportunity to work with young people and colleagues who will challenge and inspire you. If you believe that all young people deserve the chance to achieve their potential regardless of their background and want to play a part in helping them succeed, then we would be delighted to hear from you.

We are also recruiting for Education Workers in Birmingham, Bradford, Glasgow, Leeds, London, Newcastle, Nottingham and Oxford.

How to apply

The full job description is attached, and you can apply by clicking on the ‘Apply on website' button. The deadline for applications is 9am on 10 May 2021, and the selection day will take place on w/c 21 June 2021 with interviews in w/c 28 June 2021.

Location: Flexible within England & Wales

Department: Business Development

Interview date: 29 April 2021

Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.

The Market Development Team in the Business Development Department has responsibility for overseeing the strategy for the markets we currently operate in, as well as those we seek to move in to. 

This role will be the Business Development Lead for both our consumer advice and our debt and money advice markets. The successful candidate will be able to demonstrate a strong understanding of the consumer advice and / or debt and money advice; and the key stakeholders within these markets.  Candidates will demonstrate excellent stakeholder management skills and understanding of funding flows, competition, and the political environment and be driven by the desire to make the most difference to the people who come to us for help.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented throughout Citizens Advice. We are a member of the race equality campaign at Business in the Community, the Prince’s responsible business network and are committed to improving employment opportunities for ethnic minorities across the UK. We also welcome applications from, LGB and Trans and non binary candidates.

We have made a positive commitment to employing disabled people and guarantee to interview all disabled candidates who meet the minimum essential criteria for the role as set out in role profiles.

We are looking for a high-calibre candidate to take up a permanent role as Centre Leader in our existing cetre in Weston-super-Mare. You will have responsibility for running your IntoUniversity centre, including managing your team, planning and delivering the programme, liaising with external stakeholders and meeting IntoUniversity’s targets for delivery. However, a substantial element of this role is delivering our education programme to children and young people aged 7-18, so you will need to have a genuine passion and enthusiasm for working with young people, including leading a class of 30 from the front, working with small teams of children and providing one-to-one support.

As a charity with social mobility as its core objective, IntoUniversity is wholly committed to equality of opportunity. We work with children and young people from a diverse range of backgrounds, and we believe that our staff team should be similarly diverse and representative. The more inclusive we are, the better our work will be, and we recognise that we have much more to do in this regard. We are committed to building a culture where students, staff and volunteers are valued for the unique people they are. We therefore encourage applications from candidates from as wide a range as possible of ethnic, cultural and social backgrounds. In particular, we actively and warmly welcome applications from Black, Asian and minority ethnic candidates, male candidates and candidates with a disability as they are currently under-represented within IntoUniversity.

We are also recruiting for Centre Leaders in Bradford, Leeds and Nottingham.

The full job description is attached, and you can apply by clicking on the 'visit website' button. The deadline for applications is 9am on 4 May 2021, and the selection day will take place on 19 May 2021.

A fantastic opportunity has arisen for a full time Casework Administrator to join the Wales Region at SSAFA, the Armed Forces charity.

SSAFA, the Armed Forces charity, supports the person behind the uniform; any time they need us, in any way they need us, for as long as they need us. Every year, SSAFA helps more than 82,000 people from the Forces family to get back on their feet: those currently serving, reserves, veterans, and their families. Support is there for people at any stage in their military career; from the youngest recruit to the oldest veteran – no one’s service is ever forgotten. We give hope, help and personal support for as long as it takes to get that person’s life back to where they want it to be.

About the role

You will be providing specialist administrative support, working closely with branch volunteers in order to ensure a consistent, timely, quality service is provided to SSAFA beneficiaries.  This will include supporting volunteer caseworkers, call handling, signposting, and triaging initial enquiries. The post is home-based, but you will need to be able to travel around South Wales once COVID restrictions are lifted. 

Please wait until the job offer stage before asking about flexibility, and we will explore what is possible for the role.

About the team

In this new role you will initially be working closely with volunteers from SSAFA branches in South Wales, supporting them to administer casework for SSAFA beneficiaries. As the role develops, we anticipate that the successful candidate will work as part of a larger support team in the future All Wales Regional Office.

About you

To carry out this role successfully you will have a track record of:

• Providing excellent customer service by phone, e-mail, and face to face.
• Using Microsoft Office 365 to a high standard.
• Planning and managing your own workload with minimal supervision.
• Recruiting and supporting volunteers.
• Understanding of the way of life for today’s Armed Forces, veterans, and their families.
• Understand the voluntary sector and preferably the military charity sector landscape in Wales.

SSAFA is an employer that values the diversity of its workforce and welcomes applications from all sections of the community.

No agencies please. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate and no fees will be payable.

Closing date: Midnight on Sunday 25th April 2021

Interviews: Tuesday 4th May 2021

SSAFA is an Equal Opportunities Employer and is committed to using the Disclosure & Barring Service.