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Citizens Advice Southwark, Southwark (On-site)
£28,948 to £29,337 per annum
Assist in providing a quality service to clients by supplying accurate, personalised, relevant information and guidance.
Posted today
Peabody, Basildon, Essex (On-site)
£24,863 per year + benefits
Care Support Worker – Help People Live Their Best Lives Every Day
Posted today
RNLI, Remote
£41,242 - £48,520 + Vehicle + Benefits
A fantastic opportunity to play a vital role in developing and growing the in-house F2F Fundraising team to reach ambitious targets ahead.
Posted today
Citizens Advice Southwark, Southwark (On-site)
£32,749 per annum (increasing to NJC Scale 6 - £35,689 to £37,851 per annum - after 6 months)
Work on a range of different services providing direct advice to the public and fast track through the training programme within 6 months.
Posted today
The Children's Trust, KT20, Tadworth (Hybrid)
£42,500 per year
An exciting opportunity has arisen for a People Partner to join our People and Culture team.
Posted today Apply Now
Association of Commonwealth Universities, London (Hybrid)
FTE: £59,492 pa (pro rata 21 hrs pw, £35,695 pro rata) + excellent benefits
Join us ACU as Head of Assessment and use your extensive experience in assessment quality and education sector insight.
Posted today
Cats Protection, Kent & Sussex (Hybrid)
Up to £30,809.93 per annum plus excellent benefits
Community Fundraising Volunteer Team Leader
Posted today
Crohn's & Colitis UK, Hatfield (Hybrid)
£33,765 - £37,000 per year
Research Senior Officer to join us in the New Year!
Posted today Apply Now
Resurgo Trust, London (On-site)
from £27,000
Posted today
The Outward Bound Trust, London (Hybrid)
£25,000 - £30,000 per year
As Development Executive, you’ll play an important part in growing new income and partnership opportunities for The Outward Bound Trust.
Posted today Apply Now
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Southwark, Greater London (On-site) 0.88 miles
£28,948 to £29,337 per annum
Full-time
Permanent
Job description

“Providing free, independent, confidential and impartial advice”

Citizens Advice Southwark has a track record of delivering high-quality services from its offices in Peckham and Walworth and outreach locations across Southwark and South East London. We sort out problems together, for good, by providing free, independent, confidential and impartial advice across all areas of social welfare law, and through using the experience of our clients to bring about positive change through research and campaigns. 

Gateway Assessor

NJC Scale 2 - £28,958 to £29,337 per annum

Full-time – 35 hours per week

The role will assist in providing a quality service to clients through face to face, telephone and digital gateway assessment by supplying accurate, personalised, relevant information and guidance. You must have:

  • Recent experience of undertaking the role of Gateway Assessor or of providing information, advice and guidance to the public either through face to face, telephone and emails including experience of exploring clients’ problems and identifying appropriate next steps.
  • An understanding of the main enquiry issues involved in assessing clients' problems
  • Experience of using interpersonal skills, including sensitive listening and questioning skills to understand the needs of others, especially in the context of telephony
  • To understand, empathise with and be committed to the Service’s aims, principles and equal opportunities policies

Closing date: 9.00 am Monday 5 January 2026

Interviews: Thursday 8 January 2026

In return, we can offer you a range of employee benefits, including generous annual leave, an employer matched pension contribution up to 10% of gross salary, an Employee Assistance Programme and training and development opportunities to continue your professional development.

Citizens Advice Southwark is an equal opportunities employer and encourages applications from all applicants who meet the person specification irrespective of sex, gender reassignment, marriage or civil partnership status, pregnancy and maternity, sexual orientation, race, religion or belief, age, or disability.

Posted by
Citizens Advice Southwark View profile Organisation type Registered Charity
Refreshed on: 23 December 2025
Closing date: 05 January 2026 at 09:00
Tags: Advice / Information, Communications, Legal / Law, Advocacy, Social / Support Work