Jobs in East midlands

Citizens Advice Milton Keynes is a local charity that helps people to resolve their legal, money and personal problems. We have been providing free, confidential, and impartial advice since 1972 and helped over 8000 local people last year.

We are looking for an enthusiastic, reliable and confident person to join us in delivering a new project based in local GP Surgeries. The ideal candidate will provide a Social Prescribing Link Worker service, to patients of Crown Primary Care Network (CROWN PCN) in Milton Keynes, working to support patients and staff at each of their 3 medical centres across the area.

The Link Worker will take referrals from the PCN’s practices, and from a wide range of external agencies, and through self-referrals. They’ll work with people to identify issues that affect their health and wellbeing and co-produce a simple personalised care and support plan that connects them to non-medical community-based activities, groups and services that meet practical, social, and emotional needs.

This is a challenging role, managing a demanding caseload, working to strict quality standards and playing a full part in multi-disciplinary team of health and social care professionals. Successful candidates will be able to ensure that all work is compliant with our contract funder – Crown PCN, and Citizens Advice standards.

Applicants need to be:

• Computer-literate, although training on our case recording systems will be given.
• Able to travel between each of the 3 surgeries in Milton Keynes.
• Confident in working to performance targets.
• Able to show good communications skills, both written and verbal. These are essential in the role, as are excellent customer service skills with a non-judgemental approach.
• Prepared to work independently and from a variety of community-based locations.

A minimum of 12 months’ experience in a social prescribing role or an agency providing advice, support and signposting (or similar setting) is desirable.

The successful Applicant/s will be asked to undergo an Enhanced Disclosure and Barring Service (DBS) check.

Closing date: Monday 9th March 2026 at 2pm

Interviews: To be agreed, Please note interviews will be held face to face at Clarendon Drive, Wymbush

About the Role

This is an exciting and varied opportunity to join Arthritis Action at a pivotal time as we are in the process of developing our 2027-2030 strategy. As our Engagement and Events Co-ordinator (Devon and Cornwall), you’ll play a key role in expanding our reach and impact across the region, ensuring more people have access to our resources and delivering our programme of online events.

You'll engage with a wide range of communities and professionals and support the delivery of online groups and outreach projects. From working with underrepresented communities to helping us connect with more people living with arthritis to support them to self-manage their condition.

Key Responsibilities

Community Outreach & Engagement

• Build and maintain relationships with local organisations, healthcare professionals, and community leaders.
• Organise and deliver community presentations and outreach activities to promote Arthritis Action's services and resources.
• Actively support the delivery of our Equality, Diversity and Inclusion (EDI) Strategy by engaging with diverse and underrepresented groups across the region, including rurally isolated and low-income communities.
• Consolidate findings from the community outreach work into a report by the end of the fixed term contract.

Networking & Relationship Building

• Identify and pursue new networking opportunities with community, healthcare, and voluntary sector partners.
• Represent Arthritis Action at regional events.
• Support collaboration across projects and teams to maximise impact.
• Identify opportunities to work with local volunteers to help raise awareness of Arthritis Action.

Events

• Help promote attendance at our online groups and events to those living in Devon and Cornwall.
• Support the delivery of our programme of online Groups and Events.
• Assist in gathering feedback to help evaluate this service.

General Duties

• Maintain up-to-date records, including inputting data into the organisation’s database.
• Attend and contribute to the internal Equality, Diversity and Inclusion Working Group.
• Carry out other duties appropriate to the role as required.

 

Person Specification

Experience & Skills

Criteria

Proven experience in community engagement or outreach: Essential

Strong project management and organisational skills: Essential

Excellent verbal and written communication skills: Essential

Proficiency with Microsoft Office and video conferencing tools: Desirable

Confident in group facilitation and public speaking: Essential

Ability to research and establish partnerships: Essential

Experience using a charity database: Desirable

Experience delivering training content: Desirable

Experience working as part of a small team: Desirable

Experience of working with volunteers: Desirable

Essential Personal Attributes

• Excellent interpersonal and customer service skills
• Self-starter with the ability to work independently
• Collaborative team player with a positive, proactive attitude

Location & Travel

This is a home-based role located within the Devon or Cornwall region. The post requires frequent travel throughout the region, and candidates must have access to their own vehicle. All reasonable travel expenses will be reimbursed.

 

What We Offer

• 25 days annual leave (rising to 30 days after 5 years), plus Bank Holidays and 3 additional days for Christmas office closure
• 7.5% employer pension contribution (with 2.5% employee contribution)
• 24/7 access to an Employee Assistance Programme
• Cycle to Work Scheme
• Annual Eye Tests

How to Apply

Applications should be in the form of a CV and a covering letter explaining your interest in the role and how your skills and experience meet the requirements. Please include your email address, telephone number and location within the Devon/Cornwall region.

Deadline for applications: 12th March 2026 at Midday.
We may close applications early if sufficient interest is received, so we encourage early submissions.

• First interviews will be held via Zoom the week commencing 16th March 2026
• Second interviews will be held on Zoom and are TBC

Equality, Diversity & Inclusion

Arthritis Action is committed to building a diverse and inclusive workplace. We actively welcome applications from underrepresented groups and individuals with lived experience of arthritis or similar conditions.

Arthritis Action is an equal opportunities employer. We treat employees and applicants in the same way regardless of age, disability, marital status, gender reassignment, race, colour, nationality, ethnic origin, sexual orientation, religion, or belief.

Family Education Trust is recruiting a Development Manager to turn evidence-led research into real-world impact for families across the UK. This is a rare opportunity to build a fundraising function from the ground up inside a respected policy organisation - with the autonomy to do it your way.

About the role

You will build and lead FET's income growth function, securing near-term unrestricted income while developing durable fundraising capacity. Your core focus is establishing a new major donor and mid-value programme and delivering a high-performing trusts and foundations pipeline.

We have streamlined administrative responsibilities so you can concentrate on what matters: income growth and donor relationships. You will work closely with our Communications Manager, who produces copy and assets for your fundraising brief.

What we are looking for

We need someone with recent, hands-on fundraising experience in a mission-led organisation who has built income, not just maintained it. Experience building a major donor pipeline is essential, along with trusts and foundations competence. You must have genuine personal alignment with FET's mission and established public positions on family policy.

The details

Salary: Up to £40,000, with flexibility for an exceptional candidate Location: Home-based, with UK travel as required Contract: Full-time, permanent Hours: 37.5 per week Annual leave: 25 days plus bank holidays Pension: 5% employer contribution via salary sacrifice Closing date: 9am Monday 16 March 2026 

How to apply

Please read the full job description and person specification (attached) and send a CV and covering letter by 9am Monday 16 March 2026. Your covering letter should explain how you meet the essential criteria set out in the person specification.

Employee Relations Advisor

We are seeking experienced Employee Relations Advisors to manage complex casework and support managers in a fast paced, people focused organisation.

Position: Employee Relations Advisor
Salary: £36,073 per annum dependant on experience
Location: Manchester, Trafford with hybrid working 20 to 40 percent office based
Hours: 35 hours per week, Monday to Friday
Contract: Permanent and Fixed Term Contract opportunities available
Closing Date: 8 March 2026 at 23:00
Interview Date: Multi stage process which may include an in person interview

Early applications are encouraged as the advert may close ahead of the stated date. Previous applicants within the last 12 weeks may not apply.

About the Role

This is an opportunity to join a busy and collaborative Employee Relations team, supporting managers across a diverse and multi-site organisation. Reporting to an Employee Relations Team Manager, you will play a key role in delivering a high quality HR service and ensuring fair and consistent outcomes across a broad range of employee relations matters.

Key responsibilities include:

• Providing timely, high quality advice, guidance and coaching to managers on employee relations issues
• Managing a varied caseload including high volume and complex cases
• Taking ownership of cases from start to finish, ensuring accurate documentation and clear communication throughout
• Identifying trends and contributing to continuous improvement in employee relations practices
• Supporting the development of management capability through education and proactive guidance

About You

You will bring strong technical knowledge alongside the confidence to influence and support managers in a pragmatic and solutions focused way.

You will have:

• A solid understanding of employment law
• CIPD qualification or demonstrable experience as an Employee Relations Advisor
• Experience managing high volume and complex casework within a multi-site organisation
• The ability to translate business challenges into practical and compliant solutions
• Strong organisational skills with the ability to prioritise effectively
• A proactive, collaborative approach with energy and enthusiasm for delivering an excellent service

About the Organisation

This organisation is one of the UK’s leading housing associations and developers, providing high quality homes to hundreds of thousands of people across London, the South East and the North West. With people at the heart of its mission, it is committed to creating inclusive communities and an inclusive workplace where everyone feels valued.

Diversity and inclusion are central to how the organisation operates, with a strong focus on fairness, transparency and equal opportunity. Sustainability and long term social impact also underpin its work, reflecting a commitment to building better futures for the communities it serves.

Other roles you may have experience of could include: HR Advisor, Senior HR Advisor, People Advisor, HR Business Partner, Employee Relations Officer, HR Consultant, ER Consultant.

If you are looking to join a values driven organisation where your expertise in employee relations will make a tangible impact, we would welcome your application.

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Wellbeing Navigator
Post no: 657
Salary: £23,492.04 FTE (actual salary £15,873.00 per annum)
Contract: Permanent
Hours: Part-Time, 25 hours per week. Monday to Friday (10:00 - 15:00)
Covering: Central Bedfordshire – Ampthill/Flitwick, Biggleswade, Dunstable and Leighton Buzzard.
Working base(s): HQ The Rufus Centre, Steppingley Road, Flitwick MK45 1AH (Wednesday – admin base) and 2 days per week onsite in: Dunstable and Leighton Buzzard

This role offers an exciting opportunity to join our Central Bedfordshire Mental Health Recovery and Prevention Service which covers Ampthill/Flitwick, Biggleswade, Dunstable and Leighton Buzzard.

Key Duties and Service Delivery

• As a Community Wellbeing Navigator you will be at the heart of the Recovery Service, delivering all aspects of the service, building positive relationships with those using the service and strong links into the wider community services within Central Bedfordshire.
• You will offer focussed 1-2-1 support where needed, to assist people to navigate through the range of other services within the community. You will offer guidance and information that reduces the chance that people will fall through gaps or continue to be isolated and disconnected from their communities, ensuring the right support and the right time that manages a range of needs.
• You will also deliver group wellbeing sessions and facilitate drop-in sessions that provide a safe environment for service users to talk openly and develop practical tools, techniques and coping strategies in order to manage their own wellbeing.
• In addition, you will assess individuals’ suitability for the service and signpost where necessary. There will also be opportunity to support events in the community to raise awareness of our services and build links with local organisations.

You will need to be empathetic and deliver a person-centred approach in a non-judgemental way, collaborating with people to empower and engage them.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Optional Health Plan
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 11th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply.
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Project Officer (FTC)

Remote, UK

£18,000 per year (based on working 24 hours per week)

Part-time (3 days/24 hours per week)

1-year fixed term contract

 

Young Ladies Club is a dynamic charity organisation which exists to raise the aspirations in disadvantaged young women and girls to achieve their career potential by providing mentoring, confidence building activities and career workshops from positive role models. Young Ladies Club envisions a world where young women and girls socio-economic background does not impact educational and career outcomes.

We now have an exciting opportunity for a proactive and highly organised Project Officer to join our team on a 1-year fixed term contract.  As the Project Officer, you will support the delivery of our projects and events that form part of the learning experience for young women and girls. You will be the main contact, communicating with multiple internal and external stakeholders face to face, by phone in writing and virtually

 

As a Project Officer, your key responsibilities will be:

· Develop and manage effective working relationships with senior managers, the project team, key stakeholders and delivery partners.

· Project manage webinars and E-Learning projects.

· Monitor and maintain the overall project progress.

· Ensure proper filing and management of evaluation and measurement documents including monitoring reports.

· Coordinate activity with project leaders, facilitators and volunteers related to delivery.

· Engage with other youth organisations programmes and events.

· Support the development of marketing and communications materials.

· Build relationships with aligned organisations, identifying opportunities to work in partnership where appropriate.

· Carry out administrative duties including minute taking, arranging travel and booking venues.

· Maintain a strong social media presence for Young Ladies Club and its projects.

· Update and develop project and organisation website and social media content.

· Provide some support to other Young Ladies Club projects

 

Required Skills and Experience:

· Strong experience of project management and coordinating the related activities

· Experience of planning, delivering and hosting events

· Knowledge of conducting desk-based research

· Experience of external communications (social media)

· Strong organisational and administrative skills with the ability to manage and take responsibility for own workload, handle multiple priorities and to work independently

· Excellent time management and ability to meet deadlines

· Good IT skills, including Microsoft365, Teams and Zoom

· Ability to use initiative and work with minimum supervision

· Knowledge of youth work and youth development

· The ability to write accurate and well-constructed reports

· Understanding and empathy of the current issues facing young women and girls.

· Proven ability to organise and minute meetings and follow up on action.

 

You will be instrumental in the quality and impactful implementation, delivery and retention of our sites. You will oversee the delivery of exceptional outcomes in support of the charity's mission. You will work as part of a Regional team to deliver outstanding programmes across your geography, establishing and leading partnerships throughout the life of a programme.    

Regular travel throughout your geographical location will be required, with occasional travel to other areas of the UK.  Please stipulate where you are based when applying.

In addition, occasional international travel may be required, such as the opportunity to attend the annual conference in the United States.  

You will report to the Regional within the Delivery & Partnerships team or the Associate Director of Business Development.

• We will conduct selection throughout Thursday March 26th and Friday March 27th – with a multi-stage process taking place across the 2 days.

Key Responsibilities  

· You will be accountable for the retention and outcomes of your portfolio of programmes.  

· You will work closely with colleagues in both the Delivery & Partnership team and the Quality & Impact team to pursue quality delivery of programmes that adheres to model fidelity.  

· You will hold partners and stakeholders to account for their key responsibilities in the delivery of quality programmes.  

Application Instructions

• We will conduct selection throughout Thursday March 26th and Friday March 27th – with a multi-stage process taking place across the 2 days.

We will review applications as they come in and close when we have sufficient numbers

Salary: Grade 4 - £34,596 per annum

Full time: 35 hours per week

Location: Flexible with travel as required to deliver training – frequency will vary

Contract: Permanent

Closing date: Tuesday 10th March 2026 at 11.30pm

Do you have an in-depth understanding of housing law and proven experience of preparing, planning and delivering training courses to individuals and groups, online and face to face? We are looking for a Trainer - you could soon be helping us to help better support professionals and their clients with housing problems and exercise their housing rights.

About the Role

You will deliver training to a variety of external customers, focussing on housing and homelessness. The overall aim will be to support capacity and capability of the housing and homelessness sector to achieve better outcomes for clients. You will need to keep your knowledge up to date and contribute the insights you gain from training delivery and observing our front-line services to develop existing and new courses, ensuring excellent quality and positive feedback. Also, you will participate in consultancy and mystery shopping as needed.

About you

To succeed, you will need experience of delivering and developing training courses which are engaging and interactive, along with an excellent understanding of housing and homelessness law. You will also have a sound knowledge of IT tools such as webinar and e-learning platform and Microsoft applications.  The role will involve travel to deliver training as needed.

About the team

You will be joining a multi-disciplinary team that delivers a range of second tier services to support those on the frontline to achieve positive outcomes for people with housing problems. These include training in housing and homeless prevention, housing law consultancy advice, housing debt casework, information and online resources and various targeted projects. We are a national team and work in conjunction with the wider organisation including Legal Services, Learning and Development, Business Support, Telephone and Online services and Operations teams.

How to apply

Please click ‘Apply for Job’ below. You are required to submit a CV and responses to the About You points in the job description of no more than 350 words per point. Please provide specific examples following the STAR format and ensure you address the behaviour below throughout your responses

• We prioritise diversity and have an inclusive and open mindset

Any applications submitted without a supporting statement will not be considered.

Safeguarding Statement

Safeguarding is everyone's business. Shelter is committed to protecting the health, wellbeing and human rights of those we support, and enabling them to live free from harm, abuse and neglect. All our staff will be expected to observe professional standards of behaviour and conduct their work in line with our Safeguarding Policies.

Shelter does not accept unsolicited CVs from external recruitment agencies nor accept the fees associated with them.

 
 

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Community Connector (Mental Health Resilience Worker)
Post no: 658
Reports to: Service Manager (Blended Teams)
Working base: Bedford CMHT (Community Mental Health Team) MK40
Contract type: Permanent
Salary: £24,720 per annum
Hours: 37 hours per week, Monday to Friday

About the Role

Community Connectors work as part of an integrated, blended mental health offer to support people with emotional, social and practical needs to access a range of local, non-medical and non-clinical services, to improve confidence, social inclusion and independence.

This role will involve working as part of a multi-disciplinary team with statutory, third sector and NHS colleagues to support clients who are suffering from moderate to severe mental health difficulties. You will need to have experience working with those suffering with mental health illness as well as being able to demonstrate in depth knowledge of the services, support networks and local resources that may assist in improved outcomes for those dealing with complex and enduring mental health issues. The ability to be adaptable, work independently and the resilience to work in some challenging environments are key attributes for this role.

Service Delivery

• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks in your respective area
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Am enable people to achieve these goals through facilitating access and connecting with appropriate resources
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Identify and build good working relationships with the community groups, relevant services and activities for partnership work and signposting as well as keep updated information about them.
• Competently work as part of a blended team, under direction from Mind BLMK and ELFT (East London NHS Foundation Trust), working with independence and in an agile way to support people with complex mental health challenges.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)

If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5:00pm on Wednesday 11th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Mind BLMK works across our communities to support positive mental health and wellbeing. Working closely with a range of partners, we offer a number of activities from our wellbeing centres and local venues to make a difference to the mental health and wellbeing of people in Bedfordshire, Luton and Milton Keynes, and our aim is to make sure that no-one has to face a mental health problem alone.

Title: Blended Team Service Manager
Post no: 659
Working base: Biggleswade CMHT (Community Mental Health Teams) SG18
Area covered: Bedfordshire, Luton
Contract type: Permanent
Hours: 37 hours per week, Monday – Friday
Salary: £28,500.00 per annum

About the Service and the Role

This role is an exciting opportunity to work with the Operational Services Manager (Blended Teams) to manage the daily operations of our Blended Teams functions.

This includes managing a core team of workers in a diverse range of projects and services often in partnership with the NHS and other VCSE and community groups. The role will involve multi-agency working and ensuring the continuous development of our services to ensure that they meet the needs of the community and blended team outcomes.

Ideally, you will be required to have knowledge of managing remote teams who may be imbedded in NHS services and the ideal candidate would have the skills to support staff with the complex challenges that come with blended working as well as maintaining and building relationships with key stakeholders. You will also be required to hold your own caseload, supporting the teams with more complex service users and cover gaps in services.

Key Responsibilities and Service Delivery

• Operate a service and ensure outcomes which support individuals with mental health and wellbeing needs in line with Mind BLMK’s and blended team model and contract requirements.
• Work with the Operational Services Manager (Blended Teams) and senior managers to ensure the management of an effective workforce including recruitment and performance management challenges
• Ensure that services with complex partnerships and remote teams are effectively managed and maintained, through effective relationship building and multi-agency working.
• Ensure regular involvement of service users, volunteer and staff on local service delivery, organisational matters and wider mental health strategies.
• Assess suitability for community connection support as part of a blended team approach and support individuals to access the service by utilising in depth knowledge of local voluntary and community services and networks.
• To work with individuals to coproduce a plan to address their mental health and wellbeing goals. Enable people to achieve these goals through facilitating access and connecting with appropriate resources.
• Enable people to access community resources which may include accompanying them.
• Offer support, guidance and help where possible to people to gain confidence, overcome initial fears and seek solutions to any barriers inhibiting attendance.
• Take a holistic approach, based on the individuals’ priorities and wider determinants of health that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring responsibilities.
• To work as part of an integrated team to ensure the best outcomes for each person accessing the service.
• Maintain an effective workforce for the service in line with Mind BLMK’s HR policies, procedures and guidance (recruitment, line management, workload planning, support and development of crisis workers, peer support workers and volunteers).
• Hold responsibility for health and safety, data collection and cash handling in line with Mind BLMK’s policies, procedures and guidance.

Entitlements/benefits:

• 25 days (pro rata) Annual Leave plus Bank Holidays (pro rata)
• Auto-enrolment NEST pension scheme (employer contributes 3%, employee contributes 5%)
• Health Plan with a wide variety of benefits
• Discounts available through Blue Light Card & Tickets for Good
• In-house and external Learning and Development as appropriate for the role.
• Flexible Working On request (in line with Mind BLMK policy on Right to Request Flexible Working)
• If you have a passion for working in mental health and possess the required skills, we would love to hear from you.

Closedown: 5pm on Wednesday 18th March 2026
Please note: We reserve the right to close this advert early if enough suitable applicants apply
Start date: ASAP

Interested?

If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.

Mind BLMK has been committed to the Mindful Employer charter and the Disability Confident Employer Scheme since 2008.

Please note: Mind BLMK follows Safer Recruitment practices and we are committed to safeguarding and promoting the welfare of children and vulnerable adults. Therefore all our roles are subject to an enhanced Disclosure and Barring Service (DBS) check.

No agencies please.

Are you passionate about delivering exceptional customer service, connecting with people, and making a real difference?

Join Our Team as a Contact Centre Advisor!

At the British Heart Foundation (BHF), we believe every interaction matters. We're looking for dedicated Contact Centre Advisors to join our team and help us build long-term relationships with our customers, supporters, and fundraisers. 

Role Overview

As a Contact Centre Advisor, you'll be the first point of contact, providing accurate, effective, and friendly responses and information. You'll use your active listening, empathy, and problem-solving skills to guarantee a seamless and positive customer experience.

Key Responsibilities:

• Responding to and resolving inbound queries via telephone, email, social media, and live web chat.
• Providing information, taking donations, and resolving customer queries and feedback
• Using our ticketing and CRM systems to update customer records.
• Enhancing satisfaction and relationships through stewardship activities.

We are currently recruiting two customer service advisors one a permanent and one 6 month fixed term basis.

What Makes You Great for This Role?

Your ability to connect with people is your superpower. You're a quick learner, curious, and can build strong relationships quickly. You get to the heart of the matter, listen, ask insightful questions, and provide the right help and build relationships with our customers and supporters.

Your empathy and enthusiasm shine through in your strong communication skills, turning every interaction into a delightful experience for our customers. You're resilient, perform well under pressure, and make customers feel genuinely valued. Comfortable with technology, you have experience in Microsoft Office, data entry, and databases.

Your proactive, positive “can do” attitude means that you can solve a variety of queries, giving customers the time they need. Driven by customer satisfaction, you transform challenges into opportunities, creating unforgettable experiences. Your strong administrative and time management skills help you prioritise and manage your workload effectively.

Benefits and development

We offer our staff generous benefits, such as:

• 30 days annual leave plus bank holidays.
• Private medical insurance, dental health cover, and money towards gym membership.
• Pension scheme with employer contribution up to 10%.
• Full pay for 12 weeks for family leave including maternity, paternity and adoption leave.
• Life assurance.
• Extra paid leave of up to 10 days to support colleagues who may need more time off work to look after themselves or others close to them.

To find out more about our benefits you can download the Benefits document at the bottom of this page or check out our Benefits and Development pages.

Working Arrangements

• Working Hours: Normal working hours are 09:00am to 05:00pm, Monday to Friday, with flexibility to work 11:00am - 07:00pm and some Saturdays during peak event season.
• Hybrid Role: A week typically involves 1 day a week (usually Wednesdays) in our Birmingham office (B37 7YE) to collaborate with your team and other 4 days will be working remotely at home.

Interview Process

Our interview process involves two stages:

• Initial Stage: One-way video interview, allowing you to record responses to pre-set questions at your convenience, showcasing your personality, skills, and experiences.

• Second Stage: Assessment Centres will be held in person at our Birmingham Office (B37 7YE) on 24 - 26 March 2026. Please note that these dates are fixed and cannot be changed

Start Date & Induction:

All new team members will start on 29 April 2026 and this date is not negotiable. The induction training will last for four weeks, during which you will be required to come into the office more frequently. After completing the training, your office attendance will reduce to once a week.

Belonging

We celebrate and value the diversity of the communities we serve, recognising that embracing different perspectives and backgrounds strengthens our organisation and drives innovation. By fostering an inclusive environment where everyone feels respected and supported, we are better equipped to achieve our mission of helping people have a healthier heart for longer. 

To hear from our people, check out ​Belonging at BHF. 

Our people are at the heart of everything we do. By funding research across six decades, we’ve helped keep millions of hearts beating and millions of families together. We’re investing in ground-breaking research that will get us closer than ever to a world where everyone has a healthier heart for longer.

Prison Facilitator - Bank Staff
 
Location: South Central (HMP Bullingdon and HMP Aylesbury)
Department: Prison delivery
Salary: £17.57 per hour
Job Type: Part time
Contract Type: Bank
 
Do you want to join an organisation committed to addressing low literacy levels amongst people in prison?
 
Shannon Trust are delighted to be working with His Majesty’s Prison & Probation Service (HMPPS) to provide peer-led learning programmes across a number of prisons. To ensure the continuation of our programmes during times of staff absence, we are now seeking to recruit a Prison Facilitator/Library Assistant on a bank working basis to work across the Bristol region (HMP Leyhill, HMP Ashfield, HMP Eastwood Park and HMP Bristol). Working closely with prisons and their staff, people in prison, Shannon Trust volunteers and mentors, this post will support with the delivery and development of our literacy and numeracy programme in the area, maximising opportunities for people in prison to learn to read.
 
You will have experience working within prison settings underpinned by the ability to build relationships quickly and personal qualities that include resilience, determination and a problem-solving approach. You will also have a willingness to travel, sometimes at short notice, to provide short or long term cover within the prisons in this area.
 
This role will be prison-based. This is a bank role and so the number of days to be worked will vary and are not guaranteed. Employee benefits include a company contribution to pension scheme of up to 5%, 30 days holiday plus bank holidays, life insurance, discounts via Reward Gateway and an Employee Assistance Programme. The biggest benefit though is our culture – our people really want to work for the organisation.
 
We welcome job applications from people with lived experience of the criminal justice system and do not routinely ask for details of any criminal convictions. These roles do require prison security clearance, so we will need to ask for details of any relevant criminal convictions before an offer of employment is finalised.
 
We reserve the right to withdraw this role early if it is filled internally
 
Closing date: 12th March 2026
 
Applications for this role will be reviewed on a rolling basis, and interviews may be held before the closing date so early applications are encouraged.
 
REF-226 978

About Life for a Life Memorial Forests

Life for a Life Memorial Forests is a UK charity dedicated to creating living memorials through the planting and care of trees. Our forests provide peaceful spaces for remembrance, support biodiversity, enhance green spaces, and benefit local communities. Working with us means being part of a team that makes a tangible difference to the environment and the lives of the families we support.

We are looking for team members who are passionate about nature, enjoy working for a charity, and take pride in contributing to projects that benefit both people and the planet.

Full Job Description

As part of our Grounds and Woodland Team, you will undertake a diverse range of practical responsibilities to ensure our memorial forests are accessible, well-maintained, and thriving ecosystems. The role requires balancing environmental stewardship with compassionate support for visiting families.

Key Responsibilities

Memorial Forest Maintenance
Carry out seasonal tasks including grass cutting, meadow management, hedge cutting, and tree pruning. Daily maintenance tasks include planting medium to large trees and caring for them over time, as well as installing memorial benches and plaques.

Memorial Tree Dedications
Planting and preparing the memorial trees, and assist families during tree dedication ceremonies, offering guidance and respectful support during sensitive occasions.

Planting and Conservation
Plant trees and manage woodland areas in line with the charity’s environmental objectives and long-term sustainability plans.

Public Engagement
Interact professionally with visitors, explain the charity’s mission, and provide assistance where required.

Health and Safety
Ensure all work is undertaken in accordance with current health and safety legislation and best practice.

Equipment Management
Operate and maintain groundskeeping tools and machinery safely and efficiently.

Collaborative Projects
Work alongside volunteers, families and community groups during planting events and engagement activities.

Adaptability & Responsive Working
This role requires the ability to respond positively to changing priorities. Daily tasks may need to change at short notice due to weather conditions, urgent site issues, health and safety concerns, or family visits. The successful candidate must be flexible, calm under pressure, and able to adapt their workload accordingly while maintaining high standards.

Please note that this role is physically demanding due to the practical nature of the work and involves working outdoors in varying weather conditions.

As a public-facing organisation, we expect all staff to treat colleagues, visitors, and the environment with respect. Life for a Life Memorial Forests is deeply embedded within the communities we serve, and successful applicants must uphold our values and maintain the charity’s reputation at all times. High standards of workmanship, reliability, and personal conduct are essential.

The Successful Candidate Will:

• Have excellent verbal communication skills
• Be confident interacting with members of the public, including during sensitive situations
• Demonstrate a proactive, problem-solving attitude
• Be adaptable and able to adjust plans when priorities change
• Work effectively both independently and as part of a small team
• Take pride in delivering high-quality practical work

Essential Requirements

To be considered for this role, candidates must confirm that:

• You hold a full, clean manual driving licence
• You are confident driving a medium wheelbase, high-roof van (Additional training available if required)
• You are comfortable towing a trailer for transporting machinery (Training can be provided)
• You can reliably travel to our yard in Royton, Oldham (typically 8am or 9am starts)
• You are willing to work a 5-out-of-7 working pattern, including regular weekends
• You are comfortable working outdoors in most weather conditions

Experience ​and knowledge of working on land-based activities, managing woodland or previous experience in a related field, and experience with tree planting, pruning, and general landscape maintenance are desirable.​

If you are passionate about nature, compassionate toward others, and looking for a practical role where your work genuinely makes a difference, we would love to hear from you.

Do you love helping people and helping a great charity at the same time?  Are you friendly, clear and compassionate when speaking to our supporters on the phone or in person?  Do you have strong computer skills and a keen attention to detail?

At Birmingham Women’s and Children’s Hospital Charity, we believe there’s always more we can do for our sick kids and women. It’s our mission to raise the vital funds needed to make a real difference to all who use our hospitals and to make our hospital feel just like home. 

We’re looking for a friendly, hard-working, compassionate individual to join our fast-paced team. You will have strong communication skills, with a friendly demeanour and a positive, ‘can do’ attitude.  Sound computer skills are also essential for success.  Our Supporter Services Team is the first port of call for many of our supporters and we hope each interaction is the beginning of a lasting relationship in support of our charity. 

To be successful in this role you will: 

• Have previous experience in a customer services/administrative role

• Be friendly, compassionate and self-motivated 

• Possess a natural ability to engage with people on the phone or in person, and encourage trust and enthusiasm at the start of a supporter’s journey with the charity 

• Be able to work at a computer for significant periods of time, as well as acting as an effective and engaged team-player. 

• Have excellent computer skills – touch-type desirable, confident using a database, ensuring data input is clean and efficient.

• Regular monitoring of a busy team inbox and responding to or forwarding on emails in a prompt and helpful manner, within agreed timescales 

• Have responsibility for the recording of donations and other financial data onto the database and handwritten ledger – ensuring accuracy at all times 

• To ensure timely and efficient thanking of our supporters 

• Possess a full driving license

Please see the job pack attached for further information on the role.

What we offer:

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

• Flexible working and the opportunity to WFH one day per week to support work-life balance
• Generous annual leave entitlement with additional leave for long service 
• Enhanced sick pay
•  Access to an Employee Assistance programme which offers 
  both virtual and in-person support, 24/7 access to a GP 
  surgery web app, as well as lifestyle savings across online and 
  high street shops
• Free flu jabs
• Charity events throughout the year
• Employer enhanced auto-enrolment pension scheme with 8% employer contribution
• Ongoing commitment to training and professional development

The Charity is committed to equal opportunities and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. 

Successful candidates will have access to vulnerable beneficiaries and will therefore require an Enhanced Disclosure from the Disclosure and Barring Service (DBS). 

If you think you have the qualities we are looking for and the desire to contribute, please download the Job Description and Person Specification and then send us a CV and covering letter explaining how you meet the criteria for the role and making clear why you would like to be considered for it.